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Ballarat-Health-Sop-2017-18.Pdf Statement of Priorities 2017–18 Agreement between the Minister for Health and Ballarat Health Services To receive this publication in an accessible format phone 9096 1309, using the National Relay Service 13 36 77 if required, or email [email protected]. Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne. © State of Victoria, Department of Health and Human Services, November 2017. ISSN 2206-6675 Available at https://www2.health.vic.gov.au/hospitals-and-health-services/funding-performance- accountability/statement-of-priorities Ballarat Health Services Statement of Priorities 2017–18 ii Contents Background ................................................................................................................................................ 4 Strategic priorities ..................................................................................................................................... 5 Government commitments ........................................................................................................................... 5 Part A: Strategic overview ........................................................................................................................ 6 Mission statement ........................................................................................................................................ 6 Service profile .............................................................................................................................................. 6 Strategic planning ........................................................................................................................................ 7 Strategic priorities ........................................................................................................................................ 8 Part B: Performance priorities ................................................................................................................ 11 Part C: Activity and funding .................................................................................................................... 16 Part D: Commonwealth funding contribution ....................................................................................... 18 Accountability and funding requirements ............................................................................................. 19 Ballarat Health Services Statement of Priorities 2017–18 iii Background Statements of Priorities are key accountability agreements between Government and Victorian publicly funded health, mental health and ambulance services. The content and process for preparation and agreement of the annual Statement of Priorities is consistent with sections 65ZFA, 65ZFB and section 26 of the Health Services Act 1988. Statements of Priorities are consistent with the health services’ strategic plans and aligned to government policy directions and priorities. The annual agreements support the delivery of, or substantial progress towards the key shared objectives of quality and safety, good governance and leadership, access and timeliness, and financial sustainability. A Statement of Priorities consists of four parts: • Part A provides an overview of the service profile, strategic priorities and deliverables the health service will achieve in the year ahead. • Part B lists the performance priorities and agreed targets. • Part C lists funding and associated activity. • Part D forms the service agreement between each health service and the state of Victoria for the purposes of the National Health Reform Agreement. Performance expectations and mechanisms used by the Department of Health and Human Services to monitor and manage performance are described in the Victorian Health Service Performance Monitoring Framework 2017-18. High standards of governance, transparency and accountability are essential. In this context, the Victorian Government commits to publish Statements of Priorities by 1 November each year and place more data about the performance of our health system into the public domain. Ballarat Health Services Statement of Priorities 2017–18 Page 4 Strategic priorities The Victorian Government is responsible for ensuring that a wide range of health services are delivered to the Victorian community. The Department of Health and Human Services (the department) develops policy, funds and regulates health services and activities that promote and protect the health of Victorians. Through the department, the government funds more than 500 organisations to provide various health services to Victorians. Government commitments The Victorian Budget 2017–18 provides an extra $1.67 billion over four years for health, mental health and aged care services across Victoria, including: • $1.3 billion over four years from 2017-18 to respond to growing patient demand across Victoria. • $325.7 million over four years for mental health and investment in forensic mental health services. • $319.8 million over four years from 2017-18 to provide additional elective surgery funding. • $215.1 million over five years from 2016–17 to implement the recommendations of Targeting zero to put patient safety first. • Building on the investment of $526 million in November 2016, a further $26.5 million will help ambulances respond to every emergency even sooner. To support this investment, the Andrews Labor Government is funding capital projects worth $428.5 million across Victoria. This investment will support the implementation of Health 2040: advancing health, access and care - which presents a clear vision for the health and wellbeing of Victorians and for the Victorian healthcare system. Ballarat Health Services Statement of Priorities 2017–18 Page 5 Part A: Strategic overview Mission statement The Vision of Ballarat Health Services is: Excellence in Health Care: Our Patients, Our Staff, Our Community The Mission of Ballarat Health Services is: To deliver quality care to the communities we service by providing safe, accessible and integrated health services resulting in positive experiences and outcomes. The Values of Ballarat Health Services are: Teamwork – We commit to common goals based on open and honest communication while showing concern and support for all. We are dedicated to working together for common interests and responsibilities. Respect – We acknowledge everyone’s unique strengths and value diversity. We operate in a spirit of co- operation and honour human dignity. Accountability – We personally commit to delivering our best, taking responsibility for all of our decisions and actions. Compassion – We treat people with kindness and empathy. We care about our patients, our people and our community. Service profile Ballarat Health Services is the main public referral health service to a catchment population of around 250,000 people across the Grampians region and has been providing quality care for more than 160 years. Ballarat Health Services delivers care across all settings: in hospital and increasingly in the community and people’s homes. It is the largest public provider of residential aged care in Australia. Additionally, Ballarat Health Services is the main teaching, training and research provider in the region and does this through affiliations with several universities and teaching institutions. Ballarat Health Services is one of the largest employers in Ballarat, which has a population of over 100,000 people. Our workforce is a key strength of our organisation and the broader community. Emergency Department Annually Ballarat Health Services treats more than 53,300 emergency patients and supports more than 50 patient transfers by air ambulance. Since 2012, there has been a significant increase in the proportion of emergency and urgent cases, and a corresponding decrease in semi-urgent and non-urgent cases. This is consistent with the opening of out-of-hours corporate GP services in Ballarat, and has translated into higher rates of presentations being admitted to hospital, including to theatre. With Ballarat’s growing population it is expected that presentations to the emergency department will continue to grow. Acute Inpatient Services Acute care is the provision of medical treatments and procedures for a short term illness or health problem. Ballarat Health Services provides a comprehensive range of acute services including general medicine, surgery, cardiovascular, emergency care, speciality services, intensive care, oncology, maternity, radiology and pathology services. As demand for services continues to grow Ballarat Health Services has broadened its range of models of care to include community and home-based care such as Hospital in the Home, Residential In Reach, and home-based rehabilitation. Oncology Clinics and chemotherapy sites have been established across the region so that patients can access those services closer to their home towns. Growing demand for elective surgery has seen partnerships develop with other health services across the region to support patients to access care in a timely manner. Sub-Acute Services The Inpatient Rehabilitation Program consists of a 30 bed purpose built facility and provides amputee, brain injury, stroke, general neurology and orthopaedic rehabilitation. The Inpatient Complex Care Unit is a 24 bed, medical and slow stream rehabilitation unit which provides semi acute assessment and care to patients who are generally over 70 years of age. Gandarra Palliative Care Unit is an eleven bed
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