ATSEP Training & Assessment at RUAG and OJTI/Assessor Challenges
R. Whittlestone Senior Project Manager RUAG Defence 20 September 2017 Contents Introduction – 10 min Training Scheme Description – 10 min Support Material & Audit – 10 min Specific Challenges – 10 min General, Scheme OJTIs and Assessors Q&A – 5 min
2/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 Introduction RUAG Group, RUAG Defence, C4ISTAR Center
Presenter Rob Whittlestone
3/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 RUAG Group
8200 employees
CHF 1.3 Billion/year
77 locations worldwide
4/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 RUAG portfolio and strategy The three major thrusts of the RUAG strategy
1. 2. 3. Combining civil and military applications Focusing on core business International growth
Space Space Switzerland
Civil Aerostructures Air Europe Aviation America Ammotec Military Land Defence Asia/Pacific
Basis mission
Providing and maintaining the technical systems of the Swiss Armed Forces
5/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017
Rob Whittlestone
. Physics Degree . Software Engineer, Team Leader, Project Manager − Aircraft simulators (UK, F) − Avionics for Harrier and Airbus (UK, F) & test equipment for Airbus (UK) − Banking applications (UK, F, CH) & Information management (CH) . Sales & Marketing in various startups . Era (CZ): sold Azores WAM system to NAV Portugal . Training Manager, ADS-B & Multilateration topic expert, RF propagation calculations, Project Manager for SUR & other projects
22/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 RUAG ATSEP Training & Assessment Training Scheme Description
23/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 Why ATSEP Training & Assessment at RUAG? Trigger for RUAG: PAR & ASR Procurement (2007)
. Many dual use airports (MIL, CIV)
. “Only ESARR 5 trained and certified can maintain the ASR”
. RUAG is the government-recognized maintainer of military Airport Surveillance Radar (ASR) and Precision Approach Radar (PAR)
. Two major ATSEP Training studies: cost estimation vs. value of possible business lost
. Approval and start 2010
25/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG The scope - some numbers
. Total 21 systems relevant to Single European Sky
. SUR – 8 systems − Antenna, mechanical, subsidiary skills required
. COM – 10 systems − Voice switch, telephony, A-G radio, legal recording, networks, ground weather
. DAT – 3 systems firmware, hardware (software) − FUA, MRT, OWC
. 40 ATSEPs, 14 OJTIs (2016 figures)
. Not 24-hour operation (yet)
26/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment OJTI/Assessor Challenges Description of RUAG Training Scheme – from Recruitment to Assessor
ATSEP Training Pyramid
RATING OJTI OJTI Operational EXM Maturity OJTI RATING EXM
sg OJTI
SHR sg
Recruitment
27/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Recruitment
. Unit Managers: Job description - required technical abilities − Minimum levels of English (new)
. All ATSEPs minimum clearance “Restricted” (for military environment) − Clean criminal record − Thorough security & background check performed by military security function after hiring (duration!)
28/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Unit Training - from induction to after QUAL until Unit Rating
. 3 month probationary period with 1 week notice . First week: company induction 1-2 days . ATSEPs assigned to Godfather/OJTI . Center induction (part-time during first 3 months)
. With Godfather/OJTI − System-specific technical tasks − Unit-specific and task-specific admin tasks & info − Unit culture & environment − Plan according to curriculum in “learning blocks” − Record-keeping of (test) results
29/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Initial Training
. Unit Managers decide timing of external ATSEP Initial Training
. Basic Familiarization − External (skyguide)
. Qualification − External (skyguide/DFS) − SUR, COM, DAT but no NAV (NAVAIDS are all civil & maintained by skyguide for Switzerland) − No SMC function (Instead we have the ‘mission control centre’ operated by the armed forces’ Command Support organization) − Shared (SHR) − New since 2016 (and EU 2017/373), Grace period until 1.1.2019 − We are scrambling to comply with ~ 80%-90% by 2019
30/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Development Training
. OJTI Training − External (Entry Point North)
. Assessor/Examiner Training − External (Entry Point North)
31/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Training Management supporting processes
. Budgeting yearly – costs borne by each unit
. Training needs assessment - several times a year/unit
. Training scheduling Basic & QUAL, SHR, OJTI/ASS, Manager
. Unit Training plan/agreements ATSEP-OJTI-Unit Manager yearly
. Expiry date monitoring every 2 months
. Unit Rating - ‘License’ accordance after assessment
32/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 RUAG ATSEP Training & Assessment Support Material, Audit Readiness
34/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 DRAFT DRAFT
Center Training Course Schedules EU 2017/373 Training Streams Concept ATSEP Mgmt. Guide & Schedule ATSEP Training Concept Authorization Guide
Center ATSEP Order Prep Training Plan Quote Purch. Order OJTI Handbook
Unit ATSEP Standard Structure Curriculum Training Plans Manager Intro. Rating Training Plan Evidence
DRAFT
Unit ATSEP ATSEP Unit Auth./Expiry DB Training Plans Assessment
Authorization
ATSEP OJTI Rating Certificates Training Plan
ATSEP Block Test Results RUAG ATSEP Training & Assessment Authorization Document
. Carried by ATSEP . ID part with photo & validity date . Issuer: independent Q manager
. Uses same internal mechanisms as Forklift driver license, Soldering expertise authorization, Mast climbing authorization
. Rating part . On expiry refresher scheduled . Notification to Unit Manager . Allows multiple ratings like D-OJTI
. (Based on older Swiss driving license design)
41/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 RUAG ATSEP Training & Assessment Specific Challenges – In general & OJTI/Assessor
43/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Specific Challenges – Generally & Scheme (1)
. Inherent Culture − MRO&U not ANSP − No ATCOs − Main Customer: Defence Procurement
. We are starting from scratch − No experienced OJTI to imitate/learn from in the unit − No experienced Assessors to imitate/learn from
. Multiple function of Assessor/Training manager/Subject expert/Project Manager (me)
44/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Specific Challenges – Generally & Scheme (2)
. Staff retention − Other nearby organisations with more competitive pay for similar skillsets
. Costs − Including (non-chargeable time) ~44 kCHF, [USD 46k] /OJTI
. Environment − Military focus − FOCA: “no audit” as long as not mandatory (eg. not CNSP) − Example my unit internal consulting/engineering university- educated up to Doctorate – not one OJTI despite subject experts
45/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Specific Challenges – Generally & Scheme (3)
. Indigenous Culture − Opposite of “Training not trapping” motto − Fear of losing face
. ATSEP Training & Assessment imposes overhead − Daily business can proceed without the additional tasks for AT&A. − Not yet integrated into unit processes (corporate pressure)
. Corporate “PMR” MBO scheme conflicts with Rating focus − All affected (Unit Mgr, OJTI, ATSEP, ASS) − Requires compromise
46/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Specific challenges – Generally & Scheme (4)
. Missing “Center Training Concept” − Should formalize/describe the structure of − Company-specific [Company process models, functions, checklists etc.] − Environment specific [military confidentiality & secrecy, storage rules, encryption tools if appropriate] − Center and location-specific rules − Other skills [SAP, Pricing framework for proposals, etc.] − Equally valid for non-ATSEP employees − ATSEP Training & Assessment as an integral part
47/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Specific Challenges – OJTI & Assessor (1)
. Different cultures between units − Some already teach customers (de facto OJTIs) − Center already had “Godfather” OJT culture (less structured)
. For-profit organization (1) − Training Management function is overhead − Pressure to keep effort to a minimum − Comparison to another ANSP: − ~ 1 FTE per 50 ATSEPs − RUAG 55 ATSEPs, 0.3-0.5 FTE − only a third to a half of the effort available
48/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Specific Challenges – OJTI & Assessor (2)
. For-profit organization (2) − OJTI function is overhead (not chargeable directly to a customer) − Pressure to keep effort to a minimum (Unit manager) − But nevertheless provide good OTJ training − OJTI not motivated to create good training material!
. OJTIs overfaced with designing a curriculum − Most are OJTIs with Grandfather’s Rights (GFR) − Effort available for coaching/support is limited
. System availability − Only when down! (Very few development/teaching systems)
49/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 ATSEP Training & Assessment at RUAG Room for improvement
. Yearly supervisory planning & activity (Training Mgr, Assessor)
. Increase effort to ~1 FTE for 50 ATSEPs [cf. ANSP] . Coaching − OJTI Curriculum, Plan, Learning tests, Record keeping − Unit Managers
. Assessors − Dry-run assessments − Missing Assessment framework/Supporting material
. Corporate Quality Manager − Complete overall process description for ‘Q’ − Regular Independent Audits
50/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 Thank you for listening!
52/52 | ATSEP Training & Assessment OJTI/Assessor Challenges | RUAG Defence | 20 September 2017 Any questions?