Care Services Directory

2016/17 Cornwall Care Services Directory

> Home support > Specialist care > Care homes > Useful contacts

The independent guide to choosing and paying for care

www.carechoices.co.uk CARINGfor Cornwall Cornwall Care is an independent Cornish charity and the largest provider of care in Cornwall, with 16 care and nursing homes across the county

We understand that thinking about and finding the right care can be difficult. We are here to help. Our experienced staff and care teams can support you by providing information about all kinds of care as well as practical help. Care to join us?

Truro • Falmouth Newquay • Wadebridge Liskeard • St Austell Callington • Launceston Carbis Bay • Helston Camborne • Redruth

01872 261787 www.cornwallcare.com

Generic Advert5.indd 1 04/04/2016 16:06 Contents

Introduction 4 CARING How to use this Directory for Cornwall A message from Cornwall Council 5 Where do I start? 5 Cornwall Care is an independent First steps and assessments Cornish charity and the largest Helping you to stay independent 8 provider of care in Cornwall, with Local services, information and support 16 care and nursing homes across Making life easier in the home 14 Solutions, equipment and aids to help the county Services for carers 19 Assessment, benefits and guidance We understand that thinking about and finding the right care can be Care in your own home 21 Important information 50 How it can help Further help and information difficult. We are here to help. Living with dementia at home 23 Residential care in Cornwall 54 Our experienced staff and care Family support, respite and services Comprehensive listings by region teams can support you by providing information about all kinds of care Paying for care in your home 29 Useful local contacts 70 Understanding your options as well as practical help. Useful national contacts 73 Home care providers 31 A comprehensive list of local agencies Index 75 Housing with care 37 Care to join us? The different models available Essential checklists Home care 28 Specialist services 38 Care homes 43 Truro • Falmouth Disability care, end of life care and advocacy Newquay • Wadebridge Residential dementia care 47 Liskeard • St Austell Care homes 42 Callington • Launceston Types of homes and activities explained All the listings in this publication of care homes, care homes with nursing and home care providers are supplied Carbis Bay • Helston Paying for residential care 48 by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. Camborne • Redruth Understanding the system

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

This Directory is available electronically at www.carechoices.co.uk Alternative where there is a Browsealoud option for those requiring the 01872 261787 formats information in spoken word. www.cornwallcare.com Visit www.carechoices.co.uk for further assistance with your search for care 3

Generic Advert5.indd 1 04/04/2016 16:06 Introduction

Welcome to this edition of the independent Support or care to remain living in your own Cornwall Care Services Directory, which home may be the option that best suits your contains information for adults looking for circumstances. Things you can do to make care or support within the county, whether life easier at home, what is available and how they are paying for it themselves or receiving you can access it are explained on pages support from the council. 14 to 17. A list of local home care providers begins on page 31. Staying as independent as possible is important to everybody. This Directory Useful checklists featuring questions to ask contains information about the care and providers are included in this edition. The support services available to enable you to home care checklist is on page 28, another do this when remaining at home, moving into addressing care homes is on page 43 while a housing with care scheme, or within a care one covering residential dementia care is on home or care home with nursing. page 47.

Your first step to accessing services is to Comprehensive lists of care homes and care arrange an assessment with the Adult Care homes with nursing in Cornwall start on page and Support Department of Cornwall Council 55. to establish your specific needs. This is free, irrespective of your income and available to There is also important information about all. More details are provided on page 5. The care decisions, making a comment or assessment will determine whether you are complaint about a service and how solicitors eligible for financial support via a Personal can help you, starting on page 50. Budget, which allows you to buy in your own support and take control of your situation. Often called ‘personalisation’, this model As Publisher of this Directory, Care of social care puts you at the centre of the Choices’ website www.carechoices.co.uk process. It is discussed on page 5. allows you to search by postcode or region for care homes, care homes with nursing Alternatively, your circumstances may mean and home care providers that meet your you are classed as a ‘self-funder’, with the requirements across the country. Your means to pay for your care. This is discussed search can then be saved and emailed to on page 29 for those paying for care at home others. and 48 for those paying for residential care. You will find information on any benefits You can also view an electronic version available to you explained on page 29. of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077.

Whatever your care needs, this Directory, our helpline and website will be able to point you in the best direction, however you would like care information presented.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care A message from Cornwall Council

Cornwall Council’s Adult Care and Support continuing to update the directory. The Service has responsibility for providing social directory covers things like: care to adults in Cornwall, as well as providing • support at home; children’s social care, schools, and the Public • leisure activities; Health service. We help adults with eligible • getting around; social care needs find care and support so • health and wellbeing; they can live as independently as possible in • work, learning and volunteering; their own homes. These may be older people, • advice, information and money matters; people with physical disabilities or learning • staying safe; disabilities and mental health service users. • caring for someone; and We also provide support for carers who look • housing and care homes. after relatives or friends who can’t manage on their own. In many cases, we work with organisations in the community, or health colleagues, to Social care support includes: support people to live as independently as • making sure you eat well and look after they wish to. yourself; • help with day-to-day living; The Care Act will have an impact on the • ensuring your emotional wellbeing and services we provide and the way those mental health are good; and services are delivered and charged for. For • supporting your family and friends to care more information on the Care Act, go to for you. www.cornwall.gov.uk/careact

You can also use the online Cornwall Community Directory Adult Care and Support (www.supportincornwall.org.uk) to find County Hall, Treyew Road, Truro TR1 3AY help from community and voluntary groups. Tel: 0300 123 4131 This is still being established, with work

Where do I start?

The way councils provide services to of Adult Care and Support (see below for eligible adults and their carers is called information on assessments), who can also ‘personalisation’. This term is used to describe involve and, if requested, assess the needs of a number of ways in which eligible adults carers. can receive a mixture of local authority and government money in order to pay for the Your assessment care services they need without direct council involvement. If you appear to have care or support needs, you have a legal right to an assessment of If you approach the council for social care your care needs and finances. Councils are support, your needs and finances will be statutorily obliged to provide this to you, assessed by social workers or a member regardless of whether you access their services.

Visit www.carechoices.co.uk for further assistance with your search for care 5 The assessment (which is free) will consider: • by way of an account held and managed by • how you can best be supported to live as the council in line with your wishes, or as an independently as possible; account placed with a third party (provider) • your home and how you are coping in it; and accessed by you in direct negotiation • your emotional wellbeing; with the provider; or • your diet; and • as a mixture of the above. • any health and medical treatments you need. Personal Budgets cannot currently be used to pay for residential care. You will need to contact Adult Care and Support, which is responsible for this process. Information on paying for care can be found Call 0300 123 4131. on page 29 if you are receiving home care and page 48 if you are moving into a care Once Adult Care and Support has an home. understanding of your care needs, a financial assessment will be offered to find out how Assessments from hospital much, if anything, you may need to pay towards your care and support. The next stage If you have been admitted to hospital and is to determine what services you may be you might need care on discharge, you may eligible for and, dependent on the financial be referred to the discharge team for an assessment, who will pay for them. assessment, which will take place on the ward. The team is likely to be made up of social Personal Budgets workers, carers’ officers, mental health workers and housing officers. If you are eligible for support from the council, you may be given a Personal Budget. Whatever services you need on discharge, Adult Care and Support will work with you, A Personal Budget is the amount of money your family and carers to either restart services that the council allocates to eligible people to already in place prior to admission or to provide help fund their care and support. The amount the appropriate services if you are eligible. you receive will depend on your eligible needs. The money should be spent in line with a Sometimes interim care packages are set support plan that has been agreed by both up to facilitate your discharge and you will you and the council and can be either a full or be reassessed by a community social worker a partial contribution to such costs. You may within four to six weeks. also choose to pay for additional support on top of the budget. Any eventual contractual Short Term Enablement and agreement for services is between you and Planning service (STEPs) your care provider, not the council. STEPs is one of the Adult Care and Support Depending on the local authority’s policies, a services run by CORMAC in partnership with Personal Budget may be taken by an eligible Cornwall Council. It works with vulnerable person: adults over 18 years old, who may be elderly, • in the form of a Direct (cash) Payment, held have a physical or sensory impairment, or directly by you or, where you lack capacity, have a learning disability or mental health by a ‘suitable person’; or needs.

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The service can support you for a limited therapy and physiotherapy, with additional period of time, following some sort of health support provided by the local GP surgery, or social care crisis at home, where some social workers and community nurses. This temporary support at home may be required, combined resource helps people to regain or when you are returning home from their independence and feel confident in their hospital and need some extra support or re- ability to manage for themselves with any enablement. necessary additional support.

STEPs aims to produce better outcomes for Intermediate care may be limited to a people through enablement, working with maximum of six weeks. other health professionals, if necessary, to help you regain maximum independence. The service can only be accessed once you Age UK Cornwall’s Home Support service have had an assessment. To arrange for an can help with domestic tasks such as assessment, call 0300 123 4131. Alternatively, cleaning and shopping, or by simply staying you might be referred for an assessment by with someone to allow their carer to go out. the hospital discharge team or other health care professionals. Tel: 01872 266388 Email: [email protected] After your period of support, you are likely to be able to manage independently or with help British Red Cross also provides a support at from friends, family and the community. If home service. you need more support, the council will carry out a needs assessment (see page 5 for more Lighterage Hill, Newham, information). Cornwall TR1 2XR Tel: 01872 272878 Depending on your length of time with the service and your financial circumstances, you Royal Voluntary Service Cornwall and Devon may be required to pay for, or contribute to, can tailor support to your individual needs, the costs of the support provided. including community transport services to keep you mobile. You can get more advice by calling 0300 123 4131 and asking for the Assessments Team. Tel: 01209 705159 Email: cornwalldevonhub@ Intermediate care royalvoluntaryservice.org.uk

Intermediate care aims to give recovery and rehabilitation support to help people regain NHS Continuing Healthcare their independence when they come out of hospital or, just as importantly, prevent them NHS Continuing Healthcare is a package of going unnecessarily into hospital. continuing care that is arranged and funded solely by the NHS. This is free of charge, Intermediate care can be provided in your wherever it is delivered. NHS Continuing own home or in a care home, depending Healthcare support may be provided in on local policy and your specific needs. It a nursing or residential care home or in a can be provided by care staff, occupational person’s own home.

Visit www.carechoices.co.uk for further assistance with your search for care 7 People eligible for NHS Continuing Healthcare needs, planned and agreed between the will have been assessed to have a ‘primary person and their local NHS team. The aim is to health need’ and are likely to have complex enable people with long-term conditions and medical needs and substantial or intense disabilities to have greater choice, flexibility ongoing care needs. and control over the healthcare and support they receive. Personal health budgets The NHS Choices website can be a good A personal health budget is an amount of source of general information on these money to support a person’s identified health subjects, visit www.nhs.uk

Helping you to stay independent

Services developed in partnership with the voluntary sector

Adult Care and Support works with and funds voluntary and community organisations to supply preventative care services. These are a vital form of support and help to maintain independence, social inclusion, and delay or avoid the need for more statutory interventions.

Examples include: • day services, lunch clubs and social groups; • befriending, visiting and telephone contact services; • support schemes to help people being discharged from hospital; • support for carers; • respite care; change to their routine, meet new people, take • advocacy, information and advice; and up an activity or receive specialist services such • handyperson schemes. as chiropody or hairdressing. There is a wide variety around the county, catering for older Day care centres people, people with mental health conditions, learning disabilities and dementia. Day care centres can help to alleviate loneliness and promote wellbeing and Day care centres can be as important for independence by providing regular social carers as those attending as they allow for a contact and a focus for activities. regular break from caring. Attendance may be free, although transport and meals must Centres give people the chance to have a usually be paid for.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Age UK day centres Pengarth Day Centre Morrab Gardens, Penzance TR18 4DA Age UK Cornwall & The Isles of Scilly Tel: 01736 364307 Boscawen House, Chapel Hill, Truro TR1 3BN Reflections Tel: 01872 266388 Parkhenver, West End, Redruth TR15 3AA Tel: 01209 215790 or 01209 218004 Falmouth Day Centre Killigrew Street, Falmouth TR11 3QP St Mary’s Haven Day Care Centre Tel: 01326 316880 St Mary’s Haven, St Mary’s Street, Penzance TR18 2DH Newquay Day Centre Tel: 01736 367342 Crantock Street, Newquay TR7 1JR Tel: 01637 876150 Westgate Centre 28a Westgate Street, St Austell Day Centre Launceston PL15 7AE St John’s Church Hall, 20a Bodmin Road, Tel: 01566 777344 St Austell PL25 5AE Tel: 01726 76806 Learning disability day centres

Truro Day Centre Blantyre Centre St Clement Street, Truro TR1 1EQ Truro Road, St Austell, Tel: 01872 279279 Cornwall PL25 5HJ Tel: 01726 72583 Other day centres Drym Valley Centre Caradon Day Centre (Learning disability and previous mental The Coach House, Trevillis House, health) Lodge Hill, Liskeard PL14 4EJ Higher Drym Farm, Praze, Tel: 01579 347651 Camborne TR14 0NU Tel: 01736 850707 Carleen Care Centre Wheal Vor, Carleen Breace, Helston TR13 9NP Gables Day Care Activity Centre Tel: 01736 763604 Newquay Road, Goonhavern TR7 9QD Tel: 01872 571030 Carol Spinks Homecare Offices Room 6, 12-14 Fore Street, Holifeld Farm Project Daycare Saltash PL12 6JL Gweek TR12 6UL Tel: 01752 844832 Tel: 01326 221017

Concern Wadebridge Kehelland Horticultural Centre John Betjeman Centre (Learning disability/physical disability) Southern Way, Wadebridge PL27 7BX Kehelland, Camborne TR14 0DD Tel: 01208 812392 Tel: 01209 718975

Visit www.carechoices.co.uk for further assistance with your search for care 9 Launceston Day Centre Richmond House 15 Newport Industrial Estate, Tolver Place, Tolver Road, Penzance TR18 2AB Launceston PL15 8EX Tel: 01566 776422 Physical disability day centres

Morley Tamblyn Lodge Echo Centre (Liskeard) Lodge Hill, Liskeard PL14 4EN Barras Place, Liskeard PL14 6AY Tel: 01579 345858 Tel: 01579 341070

Murdoch and Trevithick Cornwall care homes offering Lower Cardrew Lane, Redruth TR15 1SY day care Tel: 01209 218139 or 215552

Park View Antron Manor Antron Hill, Mabe Burnthouse, The Old Castle Market, Penryn TR10 9HH Porethleven Road, Helston TR13 0FR Tel: 01326 376570 Tel: 01209 615056 Appleby Lodge Priory Centre 157 Launceston Road, Kelly Bray, Bodmin Day Services Callington PL17 8DU Lyndhurst, 66 St Nicholas Street, Tel: 01579 383979 Bodmin PL31 2AS Tel: 01208 73623 Ar-Lyn Residential Home Vicarage Lane, Lelant, St Ives TR26 3JZ Studio 61 Tel: 01736 753330 61 Lemon Street, Truro TR1 2PE Tel: 01872 241767 Bonaer Nursing Home Station Hill, Hayle TR27 4NG The Bridge Tel: 01736 752090 Farnsworth Skills for Life Centre Tregenver Road, Falmouth TR11 2QW Caprera Tel: 01872 327604 61 Truro Road, St Austell PL25 5JG Tel: 01726 72956 Mental Health day centres Clovelly These are only accessed via referral from a 18 St Michaels Road, Newquay TR7 1RA GP or CMHT. Tel: 01637 876668

Boundervean Collamere Nursing Home 6 Pendarves Road, Camborne TR14 7QE 52 Grenville Road, Lostwithiel PL22 0RA Tel: 01209 613006 Tel: 01208 872810

Fountain House Eirenikon Park 1 Eastbourne Road, St Austell PL25 4SZ Bossiney Road, Tintagel PL34 0AE Tel: 01726 76299 Tel: 01840 770252

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Eldon House Downgate, Upton Cross, Liskeard PL14 5AJ Tel: 01579 362686

Eventide Home Castle Villa, 14 Castle Street, Liskeard PL14 3AU Tel: 01579 342676

Eventide Home 22 Downs View, Bude EX23 8RQ Tel: 01288 352602

Fernleigh House Albaston, Gunnislake PL18 9AJ Tel: 01822 832926

Godolphin House Care Home Godolphin House, 42 Godolphin Road, Mount Pleasant Helston TR13 8QF Rosemundy, St Agnes TR5 0UD Tel: 01326 572609 Tel: 01872 553165

Harbour House Old Manor House, The Penberthy Road, Portreath, Redruth TR16 4LW 6 Regent Terrace, Penzance TR18 4DW Tel: 01209 843276 Tel: 01736 363742

Hillsborough Old Roselyon Manor Nursing Home Southern Road, Callington PL17 7ER Old Roselyon, Par PL24 2LN Tel: 01579 383138 Tel: 01726 814297

Highermead Care Home Old Vicarage, The College Road, Camelford PL32 9TL Antony, Torpoint PL11 3AQ Tel: 01840 212528 Tel: 01752 812384

Hollybush Penmeneth House 45 Glamis Road, Newquay TR7 2RY 16 Penpol Avenue, Hayle TR27 4NQ Tel: 01637 874148 Tel: 01736 752359

Longview Care Home Pendarves Rosehill, Goonhavern, Truro TR4 9PX 25 Pendarves Road, Tel: 01872 573378 Camborne TR14 7QF Tel: 01209 714576 Manse, The 15 Cargoll Road, St Newlyn East, Pendrea House Newquay TR8 5LB 14 Westheath Avenue, Bodmin PL31 1QH Tel: 01872 510844 Tel: 01208 74338

Visit www.carechoices.co.uk for further assistance with your search for care 11 Porteroughe Care Home Rowans, The Vicarage Road, Torpoint, PL11 2EP 31 Goonown, St Agnes TR5 0UY Tel: 01752 814469 Tel: 01872 552147

Perran Bay Home Springfield House St Piran’s Road, Perranporth TR6 0BH North Hill, Launceston PL15 7PQ Tel: 01872 572275 Tel: 01566 782361

Polventon House St Anthony’s Residential Home High Street, St Keverne, Helston TR12 6NS Station Road, Liskeard PL14 4BY Tel: 01326 280734 Tel: 01579 342308

Roseacre St Clair House St Winnolls, Polbathic, 32 Basset Road, Camborne TR14 8SL Torpoint PL11 3DX Tel: 01209 713273 Tel: 01503 230256 St Petroc’s House Care Home Rosehill House Residential Home Stonehaven (Healthcare) Ltd, St Nicholas Middleway, St Blazey, Par PL24 2LB Street, Bodmin PL31 1AG Tel: 01726 812424 Tel: 01208 76152

Rowan House Tamar House Nursing Home 4 Lower Port View, Saltash PL12 4BY 175 Old Ferry Road, Saltash PL12 6BN Tel: 01752 843843 Tel: 01752 843579

Torcare Ltd Vicarage Road, Torpoint PL11 2BW Tel: 01752 813677

Torpoint Nursing Centre Vicarage Road, Torpoint PL11 2BW Tel: 01752 813677

Trefula House Nursing Home Trefula, St Day, Redruth TR16 5ET Tel: 01209 820215

Wentworth 59 South Street, St Austell PL25 5BN Tel: 01726 72941

Windmill Court Care Home St Minver, Wadebridge PL27 6RD Tel: 01208 612220

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Meals on Wheels

Some services are able to deliver frozen or freshly cooked meals to your home. Frozen meals can be delivered in bulk and kept in your freezer until required, while hot meals should be eaten immediately. Councils may be able to arrange meals delivered to your door, though you would have to meet their eligibility criteria and it wouldn’t necessarily be free.

You may find a service by word of mouth or using the internet – your local library may be able to help here. See page 72 for more information.

Adult Care and Support can advise as well, call 0300 123 4131, or check the Cornwall Most HIAs provide three main services: Community Directory for services in your • information and advice on repairs or area at www.supportincornwall.org.uk adaptations you may be considering. This usually entails a visit to your home and is Adapting your home often free; • a handyperson service for small jobs and repairs. Typically the HIA will employ its own To remain in your own home for as long handypersons, and charge you an hourly as you would like you should ensure that rate for their services; and it is safe, secure and warm. Some forward • a home adaptations service for more major planning to ensure that the garden doesn’t works. The HIA will work with you to specify become a burden is also sensible. If you the adaptations needed, and they will are not planning to move, think about normally offer to get estimates from one or adaptations that would make life easier now more of their regular contractors. Subject to and later on. your acceptance, the HIA will then offer to manage the works contract for you for an Home Improvement Agencies agreed fee. (HIAs) HIAs may also be helpful if you are not HIAs are local not-for-profit organisations sure you can afford the home repairs or funded and supported by local and central adaptations you need. They can advise on government. They pride themselves in your eligibility for any grants and, if necessary, working professionally and sensitively with put you in touch with an independent older and disabled homeowners, providing financial adviser. advice, support and assistance to help them repair, improve, maintain or adapt their For further information and contact details homes to meet their changing needs. about local HIAs, visit www.housingcare.org

Visit www.carechoices.co.uk for further assistance with your search for care 13 Making life easier in the home

In the living room

Chair raisers

Plug with handle

B YRON

Easi-reach

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is difficult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fire • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is difficult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fire with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Affording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bedroom

Easy grip scissors

Pillow raisers

M T W T F S S

Pill dispenser

Bed raisers

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING OR • Change bedding • Buy a bed cradle/bed ladder ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Difficult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time n Cornwall Council’s Assessment Team: 0300 123 4131

Visit www.carechoices.co.uk for further assistance with your search for care 15 In the kitchen

Pan handle holder Teapot tipper

Chopping board with spikes Perching stool

Liquid level indicator Large handled cutlery

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, PREPARING • Sit at a table • Use a food processor AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup • Contact n (see key below) regarding an assessment of needs

LAUNDRY AND IRONING • Install a wall-fixed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board n Cornwall Council’s Assessment Team: 0300 123 4131

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bathroom

Shower board

Grab rail

Raised toilet seat

Tap turners

Toilet seat and support frame Long-handled sponges

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Contact n (see key below) regarding an • Consider home support Can’t reach all parts of the body assessment of needs

HAVING A BATH • Have a strip wash • Install lever taps or new taps Turning the taps • Purchase a non-slip mat for the bath • Install a bath lift Stepping into the bath • Install tap turners • Use a mobile hoist Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist Getting up out of the bath • Use a half-step • Replace the bath with a shower Washing your back • Install grab rails • Convert the bathroom to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Heat the bathroom safely • Change the floor covering Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Difficulty in drying your body

USING THE TOILET • Install a raised toilet seat • Review mobility equipment used Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom Difficult to clean yourself support frame • Consider home support Flush lever is awkward • Install a flush lever extension Toilet is hard to get to • Contact n (see key below) regarding an assessment of needs

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board Difficult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Contact n (see key below) regarding an • Consider home support Shower is slippery assessment of needs n Cornwall Council’s Assessment Team: 0300 123 4131

Visit www.carechoices.co.uk for further assistance with your search for care 17 Special equipment Cornwall Mobility Centre There is a range of equipment available to Services offered encompass assessments, make life easier and to improve safety and information and advice for paediatric independence in the home, such as stair rails, mobility and transportation, daily living raised toilet seats and shower stools. These equipment, driving and wheelchairs, all of items are often referred to as ‘simple aids for which are carried out by professional staff. daily living’. North Buildings, Royal Cornwall Hospital, Truro TR1 3LJ Cornwall Council has partnered with the Tel: 01872 254920 Disabled Living Foundation to provide a quick Email: [email protected] and easy to use online guided advice service Web: www.cornwallmobilitycentre.co.uk called AskSARA, which can help anyone who finds that they have difficulties with everyday Disability Cornwall tasks. A user-led, disabled people’s organisation providing a range of services to empower, Visit www.asksara.dlf.org.uk to learn more assist and facilitate independent living and, about possible solutions or see page 14. when necessary, act as a representative voice for disabled people, their families and carers. Useful contacts Units 1G and H Guildford Road Industrial Estate, Guildford Road, Hayle, Cornwall Action for Blind People TR27 4QZ A national charity with local reach. The Tel: 01736 756655 Exeter team has deep roots in the local Email: [email protected] community, which helps to meet the needs Web: www.disabilitycornwall.org.uk of blind and partially-sighted service users. Suite 1, Chiltern House, 2 Sigford Road, Disability Information and Advice Line Exeter EX2 8NL Disability Information and Advice Line can Tel: 01392 458060 help you to source any equipment needs Web: www.actionforblindpeople.org.uk you may have. Action on Hearing Loss Tel: 01736 759500 Unit 27, HQ Business Centre, 237 Union Street, Plymouth PL1 3HQ Hearing Loss Cornwall Tel: 01752 228657 (previously Cornwall Deaf Association) Textphone: 01752 604862 Supports deaf and hard of hearing people Email: heartohelp.Devon&Cornwall@ in Cornwall and the Isles of Scilly. hearingloss.org.uk 3 Walsingham Place, Web: www.actiononhearingloss.org.uk Truro TR1 2RP Tel: 01872 225868 Cornwall Blind Association (CBA) Web: www.hearinglosscornwall.org Telephone support, befriending, advocacy and counselling schemes. Tremorvah Industries Tel: 01872 261110 Endeavours to match the best mobility Email: [email protected] equipment to people’s needs and Web: www.isightcornwall.org.uk aspirations.

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care activated, will connect to a response centre Unit 8, Threemilestone Industrial Estate, where trained operators will contact the Truro TR4 9LD individual through their home unit. They will Tel: 01872 324340 take the most appropriate action, such as Opening hours: Monday to Thursday 8.30am contacting a nominated responder, family to 4.30pm; Friday 8:30am to 4.00pm member, carer, neighbour, doctor or the Email: emergency services. [email protected] Web: www.tremorvah.co.uk Telecare can allow users to regain confidence in their homes and remain independent. Telecare Relatives and carers are also reassured, safe in the knowledge that should an incident occur, Telecare is equipment that can detect falls, they will know about it. Some devices can also inactivity, smoke, flooding, gas or extreme help monitor particular health conditions and temperatures in the home. Sensors, when reduce the need for hospital admission.

Services for carers

Who is a carer? • practical help at home, keeping someone company; or A carer regularly looks after, helps or supports • emotional support or communicating. someone who wouldn’t be able to manage everyday life without their help. They have to Having a carer’s assessment be living with the person they care for, and the help they give doesn’t have to be physical. Anyone who provides, or intends to provide, They may be caring for a partner, another regular unpaid support to someone who could relative, a friend or a neighbour. For example, not manage without their support has a right it may be someone who: to have their own needs assessed, even if • is an older person (over 60); the person they care for has refused support • is living with dementia; services or an assessment of their own needs. • has a physical disability, learning disability or mental health condition; A carer’s assessment is an opportunity for • has sight, hearing or communication people to tell the council what they need as a difficulties; carer, and to find out what support might be • has a long-term health condition; or available. The assessment is an essential first • misuses drugs or alcohol. step for carers to get the support they may need. It looks at: The carer may be helping with: • the care the carer provides and how their • personal care, such as washing and dressing; caring responsibilities affect their life; • going to the toilet, or dealing with • any support they are getting now and what incontinence; else would help; and • eating or taking medicines; • what they would like their support to • getting about at home or outside; achieve.

Visit www.carechoices.co.uk for further assistance with your search for care 19 The assessment can also give lots of some time to themselves. The breaks could be information about other services that might regular or just when needed. help, and other ideas for support. The carer’s assessment will show if the carer qualifies for Respite at home is considered to be a service support services from Adult Care and Support. for the person being cared for. If they have a Personal Budget or Direct Payment for their Carers’ Personal Budgets own needs (see page 6) they could use that The carer’s Personal Budget is a single money to pay for it. A financial assessment payment that can be used towards the cost of of the person being cared for will confirm something specific that will support carers in whether they need to pay towards the cost of their caring role. For example, it could be used this service. for leisure activities, education or training, or just to take a short break from caring. Benefits

When Adult Care and Support consider a Carers should explore whether they are carer’s Personal Budget, it gives priority to entitled to Carer’s Allowance – currently £62.10 situations where there is a significant risk of per week but this may change over the life of the carer not being able to continue to provide this Directory. care if they do not get some support. The amount a carer could get depends on their A carer may also qualify for Carer’s Premium needs identified by their carer’s assessment. or Carer’s Credit depending on eligibility. The money is not taxed and it will not affect The Government website www.gov.uk has any benefits. more information on benefits, including carer benefits. Alternatively, contact a local carer Respite at home organisation who may be able to undertake a benefit check. Home-based respite services give carers a break from their caring responsibilities. A There are a number of local voluntary care worker would come in to look after the organisations providing information, advice person being cared for, so the carer can have and support to carers:

Cornwall Carers Service The Carers Support Service provides support to carers of older people and people with a physical or learning disability and parents of disabled children.

Tel: 01872 266383 Email: [email protected] Web: www.cornwallcarers.org.uk

There is a Dementia Carers Support Worker who supports carers in the west of Cornwall who are looking after a person with dementia. To contact the worker, please telephone Adult Care and Support on 0300 123 4131.

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Emergency Carer’s Card scheme put into place the agreed emergency plan to support the person being cared for. The Adult Care and Support, in conjunction with service is free, and in many instances the Lifeline, runs an innovative, free scheme to emergency contact who is called by Lifeline ensure that alternative plans can be put is a neighbour, friend or family member. This into place in the event of a carer having an gives people the peace of mind that in the emergency that leaves them unable to carry event of an emergency, procedures are in out their caring role. place to look after the person being cared for.

Carers carry a card with emergency contact For more information, call Tremorvah details and, if an emergency arises, they Industries on 01872 324340 or apply for a can call the number on the back of the card. card online using the Emergency Carer’s Card Cornwall Lifeline, answering the call, will then application form at www.cornwall.gov.uk Care in your own home

Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost.

Why choose home care?

Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term easily, like preparing meals or looking after condition or disability means they can no yourself. If this happens, contacting Adult longer cope and they need a bit of help. Care and Support is a good first step towards finding help. After a stay in hospital someone may carry out an assessment of your situation to see How home care can help you if home care will benefit you. You and your family will be fully involved in looking at what The level of home care provided can be will suit you best, if you’d like them to be. tailored to meet your needs – from a visit once a day to a much greater amount of support. Alternatively, you or those close to you might notice changes in your ability to manage the Even those with quite significant and day-to-day things you normally cope with debilitating medical conditions can get skilled

Visit www.carechoices.co.uk for further assistance with your search for care 21 personal care that can enable them to stay in One call to the freephone number their own home. Some agencies will provide 0800 389 2077 will enable the service to live-in care, where a care worker will stay with build a profile of exactly what type of care you at home to support you throughout the you’re looking for, while taking into account day and night. your personal needs and interests.

Finding the right support The Care Quality Commission (www.cqc.org. uk) is responsible for checking that any care As Publisher of this Directory, Care Choices’ provided meets essential standards of quality website www.carechoices.co.uk allows you to and safety. Further information is on page 52. search by postcode or region for care homes, care homes with nursing and home care The United Kingdom Homecare Association providers that meet your requirements across (UKHCA) requires its members to comply the country. Your search can then be saved with a code of practice. This code includes a and emailed to others. commitment to treat customers with dignity and respect and operate at a level above the Alternatively, this Directory’s free helpline legal minimum required in legislation. provides an independent information and help service encompassing care services and Social care regulations do not apply to accommodation. A personalised report can cleaners, handymen or gardeners. However, be generated for callers providing details of all some home care agencies are increasingly care homes that meet their criteria. providing staff who can help meet these needs too.

The benefits of using a regulated agency include: • assessing your care needs and tailoring a plan to meet those needs; • advertising, interviewing and screening suitability of workers; • arranging necessary insurance cover; • providing training and development for care workers; • managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues.

For further information and help, call this Directory’s independent helpline on 0800 389 2077. You can also use the checklist on page 28.

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Living with dementia at home

If you are concerned about persistent Dementia Friends forgetfulness or memory difficulties, it is important to consult a GP. They can People with dementia sometimes need a undertake an initial examination and helping hand to go about their daily lives refer you to a memory clinic for further and feel included in their local community. investigation if necessary. Dementia Friends is giving people an understanding of dementia and the The various types of support available small things they can do that can make a to you and your carer are likely to involve difference to people living with dementia NHS services, Adult Care and Support and – from helping someone find the right bus voluntary agencies. Some examples of to spreading the word about dementia. See services and support to help people living www.dementiafriends.org.uk for further with dementia include: information. • specialist day centres; • respite care or short breaks; Respite care • assistive technology and community alarms; Spouses, partners and relatives who care • home care; for a person with dementia may require a • meals at home; break from their caring responsibilities. This is • community equipment; known as ‘respite care’ and may be a regular • extra care sheltered housing; and break of a few hours a week or a period of a • carers’ support groups. few weeks. It may be planned or be required in an emergency and can involve the person Family support with dementia attending a day centre or a care worker visiting the person’s home to If you know someone who is worried about enable the carer to have a break. their memory, encourage them to visit their GP. The more support you can give someone, Contact the council to see if you are eligible the better life with dementia can be, for support with arranging these services, see especially in the early years. page 5 for information on assessments.

Focus on what the person can do, not what Care at home they cannot do, help with little errands or with cooking, listen to the person with It can often be best for a person with dementia, and find out more about the dementia to stay living in their own home for condition. as long as possible. This may mean that they require some support services at home. When someone has dementia, they need: • reassurance that they are still valued, and The person with dementia will respond best that their feelings matter; to the same care staff who know them well. • freedom from as much external stress as Continuity of care can be provided by either possible; and care agencies or carers employed directly • appropriate activities and stimulation to by the person or his or her family. More help them to remain alert and motivated information about care at home can be for as long as possible. found on page 21.

Visit www.carechoices.co.uk for further assistance with your search for care 23 Specialist dementia day centres Tel: 01288 356060 A good day care service will be able to Co-ordinator: Kim Tresidder offer a range of activities and support that Open: Every 1st and 3rd Friday, from 2.00pm will enable the person with dementia to to 4.00pm retain skills and remain part of their local community. Callington Memory Café The Council Chamber, Town Hall, Specialist day centres for people with Pannier Market, Fore Street, dementia should be organised and run Callington PL17 7BD with the needs of people with dementia Tel: 01579 351888 or 01579 382705 in mind, aiming to build on their strengths Co-ordinator: Nick Ford/Rick Lumley and abilities. Activities may include outings, Open: Alternate Saturdays, from 2.00pm to entertainment, personal care, meals, 4.00pm hairdressing and support for carers. Camborne Memory Café Attendance at day centres can be offered All Saints Church Community Centre, from just a few hours a week to a number of Church View Road, Tuckingmill, Camborne days. For more information on non-specialist Tel: 01872 277963 day care centres, see page 8. Contact the Co-ordinator: Alzheimer’s Society council, or your local Alzheimer’s Society Open: Every 1st and 3rd Wednesday, from office for more details, or see ‘Useful local 1.30pm to 3.30pm contacts’ on page 70. Camelford Memory Café Memory cafés Anvil Court, Anvil Court Road, Camelford PL32 9SD There are memory cafés in most of the Tel: 07914 849632 major towns in Cornwall, which provide an Co-ordinator: Kay Colwell opportunity for people with memory issues Open: Every 2nd and 4th Saturday, from and those who care for them to drop in 2.00pm to 4.00pm for a chat and a coffee. They usually offer reminiscence-based activities and health Carnon Downs Memory Café and social care professionals are on hand Carnon Downs Village Hall, to answer questions and offer advice in an Carnon Downs TR3 6JQ informal setting. Tel: 07795 590305 Co-ordinator: Teresa Sampson Bodmin Memory Café Open: Every 1st and 3rd Thursday, from Berdekesa Court, Robartes Road, 2.00pm to 4.00pm Bodmin PL31 1NB Tel: 07771 980181 Crantock Memory Café Co-ordinator: Kerry Banbury Crantock Village Hall, Open: Alternate Mondays, from 10.00am to Crantock TR8 5TR 12.00pm Tel: 01637 831347 Co-ordinator: Joan Bude Memory Café Open: Every 1st Monday, from 2.00pm to The Parkhouse Centre, Bude EX23 8LD 4.00pm

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Downderry Memory Café Liskeard Memory Café The Zone, Downderry, Looe PL11 3JY Liskeard Methodist Church, Tel: 01503 250432 or 01503 250381 Wesley House, Bay Tree Hill, Co-ordinator: Penny or Heather Liskeard PL14 4BL Open: Alternate Thursdays, from 2.00pm to Tel: 07787 096482 4.00pm Open: 1st Friday of every month, from 2.00pm to 4.00pm Falmouth Memory Café Emmanuel Baptist Church, Western Terrace, Lostwithiel Memory Café Falmouth TR11 4QJ Lostwithiel Community Centre, Tel: 0845 475 3319 Liddicoat Road, Co-ordinator: Bob Toops Lostwithiel PL22 0HE Open: Every 2nd and 4th Tuesday, from Tel: 01208 871196 2.00pm to 4.00pm Co-ordinator: Jo Hague Open: Every alternate Thursday, from 2.00pm Fowey Memory Café to 4.00pm Fowey One Stop Shop, Caffa Mill House, 2 Passage Lane, Fowey PL23 1JS Mullion Memory Café Tel: 0300 123 4111 Mullion Methodist Chapel, Mullion TR12 7EJ Open: Every other Thursday, from 2.00pm to Tel: 01326 240709 4.00pm Co-ordinator: Lillian Watson Open: Every 1st and 3rd Friday, from 2.00pm Helston Memory Café to 4.00pm Hens Horn Court, Station Road, Helston TR13 8TY Newquay Memory Café Tel: 07974 728435 (St. Columb Minor) Co-ordinator: Margaret Ford St. Columb Minor Church Hall, Open: Every 1st and 3rd Tuesday, from St. Columb Minor, Newquay TR7 3HE 2.00pm to 4.00pm Tel: 07968 960694 Co-ordinator: Keith Dynan Isles of Scilly Memory Café Open: Every 2nd and 4th Thursday, from Carn Gwavel, St Mary’s, 2.00pm to 4.00pm Isles of Scilly TR21 0NA Tel: 01720 422148 or 01720 422002 Newquay St Michael’s Memory Café Co-ordinator: Jenny St Michael’s Church, St Michael’s Road, Open: Every Friday, from 2.00pm to 4.30pm Newquay TR7 1QZ Tel: 01637 873463 Launceston Memory Café Co-ordinator: Eileen Launceston Sunday School Hall, Central Open: Every 1st and 3rd Tuesday, from Methodist Church, 2.00pm to 4.00pm Launceston PL15 8BA Tel: 01566 774425 or 01566 779790 Padstow Memory Café Co-ordinator: Cym Downing St John’s Methodist Church, Open: Every other Saturday, from 2.00pm to Church Lane, Padstow 4.00pm Open: Tuesdays, from 1.30pm to 3.30pm

Visit www.carechoices.co.uk for further assistance with your search for care 25 Pensilva Memory Café Co-ordinator: Michael Durose St John’s Church, Higher Road, Open: Every 2nd and 4th Wednesday, from Pensilva PL14 5NF 2.30pm to 4.30pm Tel: 01579 362698 Co-ordinator: Carolyn Redruth Memory Café Open: Every 4th Thursday, from 2.00pm to Redruth Community Centre, 4.00pm Foundry Row, Redruth TR15 2SP Tel: 01872 277963 Penzance Memory Café Email: [email protected] Committee Room 1, Co-ordinator: Alzheimer’s Society Penzance One Stop Shop, Open: Every 2nd and 4th Wednesday, from Penzance TR18 3QW 1.30pm to 3.30pm Tel: 07974 728435 or 07851 111496 Co-ordinator: Margaret or Chris Saltash Memory Café Open: Every 2nd and 4th Thursday, from Burraton Methodist Church, 2.00pm to 4.00pm Liskeard Road, Saltash PL12 4RH Tel: 01872 277963 Perranporth Memory Café Email: [email protected] St Michael’s Church Hall, St Michael’s Road, Co-ordinator: Alzheimer’s Society Perranporth TR6 0JX Open: Every 2nd and 4th Wednesday, from Tel: 01872 572050 2.00pm to 4.00pm Co-ordinator: Alan Open: Every 2nd Monday, from 2.00pm to St Austell Memory Café 4.00pm Cuddra WI Hall, Bucklers Lane, off Holmbush Road, Perranwell Memory Café St Austell PL25 3JN Perranwell Village Hall, Tel: 01726 64734 Perranwell TR3 7NJ Co-ordinator: Mike Tel: 01872 864726 Open: Every 1st and 3rd Monday, from Co-ordinator: Sue Short 2.00pm to 4.00pm Open: 2nd and 4th Tuesday, from 2.00pm to 4.00pm St Day Memory Café Parkhenver, West End, Polperro Memory Café Redruth TR15 3AA The Methodist Church, Fore Street, Tel: 01209 215790 Polperro PL13 2JJ Co-ordinator: Angela Downing Tel: 01503 272473 Open: Every other Tuesday, from 6.30pm to Co-ordinator: Pauline Ridd 8.30pm Open: Every 3rd Friday, from 2.00pm to 4.00pm St German’s Memory Café St German’s Chapel, St German’s Probus Memory Café Tel: 01503 230404 Probus Village Hall, Fore Street, Co-ordinator: Janet Hummerstone Probus TR2 4NB Open: 1st and 3rd Tuesday, from 2.00pm to Tel: 01726 884598 4.00pm

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care St Ives Memory Café quality of life and reduce feelings of isolation Memorial Hall, Trencrom Lane, Carbis Bay, for people living with a dementia and their St Ives TR26 2TA families, friends and carers. Telephone Tel: 07974 728435 or 07851 111496 befriending is carried out by trained and Co-ordinator: Margaret or Chris dedicated volunteers, who will telephone Open: Every 1st and 3rd Thursday, from at a prearranged time. This service offers 2.00pm to 4.00pm support for both people living with dementia and their families and carers. St Just Memory Café Royal British Legion, St Just Helston Veterans Memory Café Tel: Dawn on 01736 786043 or Joyce on This is a new service for veterans with a 01736 786067 or Chris on 07851 111496 diagnosis of dementia and their families. Open: Every 1st and 4th Tuesday, from The café enables people to strengthen 2.00pm to 4.00pm existing relationships, share experiences from their military past and also find Truro Memory Café support. All Saints Church Hall, Highertown, Truro TR1 3LD The memory café will take place on the Open: Every 2nd and 4th Friday, from 1st and 3rd Thursday of every month at 1.30pm to 3.30pm Culdrose Community Centre, Hibernia Road, Helston TR13 8DF. Wadebridge Memory Café John Betjeman Centre, St. Breock School, Side by Side Tremarren Road, Wadebridge Pl27 7XL Side by Side helps people with dementia Tel: 07551 395188 to keep doing the things they love with the Web: www.wmca.btck.co.uk support of a volunteer. By doing things like Open: Every 2nd and 4th Saturday, from going for a walk, attending a football match, 2.00pm to 4.00pm or joining a local class together, volunteers can support people with dementia to take up hobbies and get out and about. The Alzheimer’s Society focus of the service is to build upon the existing skills and strengths of people with This leading charity works to improve the dementia; supporting them to get out and quality of life of people affected by dementia. about and encouraging them to be part of their community. If you have concerns about any form of dementia, please contact your local office for Alzheimer’s Society National Dementia information and support and access to local Helpline is available on 0300 222 1122 and services. See page 70 for contact details. can provide information, support, guidance and signposting to other appropriate As well as providing information and organisations. The Helpline is open from guidance, Alzheimer’s Society has a number 9.00am to 5.00pm Monday to Friday, and of other services. 10.00am to 4.00pm Saturday and Sunday.

Telephone Befriending For more information on care homes for Telephone befriending aims to improve the people with dementia, see page 46.

These questions may be useful when considering been completed by your care manager and the agencies using the services of a home care (domiciliary) used will have been accredited to work for Adult Care provider to help you build up a picture of how your and Support. care needs will be met in your own home. People arranging and funding their own care, either For care packages which have been arranged by Adult privately or through a Direct Payment or a Personal Budget, Care and Supports, contracts and care plans will have are able to choose their own worker or care agency.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies someone you trust. The Citizens Advice Bureau or Age What experience does the agency have in your UK could help with this. particular field of need? Can they supply references for Carers you to check? You should expect your personal preferences, dignity 1 and privacy to be respected. Discuss this with the 2 agency and ask how the most suitable care workers for 3 your particular care are chosen. Can you talk to them Home care agencies providing personal care must be before deciding? registered and inspected by the Care Quality Commission. 1 Ask to see a copy of their registration certificate. 2 3 How long has the agency been operating? 1 Care workers should be fully trained or be in ongoing 2 training. Ask the agency about their policies on this. 3 You will have a care plan drawn up by the agency which How many care workers would the agency assign to the carers will work to. Ask how often this plan will be care for you and would you see the same one every reviewed by the agency. day? If not, how does the staff rota operate and what Carers must be checked with the Disclosure and Barring happens if your care worker goes on holiday or is sick, Service (DBS) and have a criminal records disclosure – will you be notified in advance that a different care make sure this is the case. worker will be attending? 1 1 2 2 3 3 Paying How can you contact the agency in an emergency or If your care needs do not meet Adult Care and outside office hours? Support’s eligibility criteria and have been arranged 1 privately you should check carefully the fee rates 2 charged and exactly what the payment you make 3 covers. How hard or easy would it be to make a complaint and Comments, compliments and complaints how are things then put right? If you would like to make a comment about the service 1 you receive or are unhappy about any aspect of it, 2 you can speak to your home care provider, the local 3 authority, the Care Quality Commission or the Local If this is a private contract ask for a copy of the Government Ombudsman. For more information, agency’s contract terms and read these carefully with please see page 51.

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Figures here may change over Paying for care in your home the lifetime of this Directory.

Councils provide upfront information on how Independence Payments (PIP). AA, DLA and much people can expect to pay and how PIP are non-means-tested benefits. Provided charges are worked out. This information must you are eligible, you can receive AA, DLA or PIP be made available when a needs assessment regardless of how much income or capital you is carried out. Written confirmation of how the have. AA and DLA are payable to people over charge has been calculated must be provided the age of 65 and PIP to those aged 16 to 64. after a financial assessment. There are different rates that can be awarded, dependent on the level and type of help you If you have more than £23,250 in savings and need. These, along with eligibility information, capital you will have to pay the full cost of your can be found at www.gov.uk care. The value of your home is not counted when working out charges for non-residential Other ways to fund your care care. If you have more than £23,250 you and support should tell Adult Care and Support when your savings are likely to fall below this amount. If you do not qualify for financial assistance from Adult Care and Support, there are The council calculates charges in accordance various ways in which you could consider with national eligibility criteria set by the paying for care and support. It is important Government. This ensures people are only that you seek independent financial advice required to pay what they can afford, taking when considering other funding options. into account capital, income and expenditure. There are independent financial advisers that focus specifically on care funding advice, Your financial assessment looks at how much often referred to as specialist care fees money you have coming in, gives an allowance advisers. They are regulated by the Financial (set by the Government) for everyday living Conduct Authority (FCA) and must stick to a expenses and makes allowance for disability- code of conduct and ethics and take shared related expenditure. This is the extra amount responsibility for the suitability of any product you spend as a result of your disability or they recommend. illness. The council can help you to identify these costs. They will also carry out a full The Society of Later Life Advisers aims to benefit check and, if you want them to, assist assist consumers and their families in finding you with claiming your full entitlement. trusted, accredited financial advisers who understand financial needs in later life. Search Non-means tested care and its website www.societyoflaterlifeadvisers. support co.uk/find-an-adviser to find an accredited independent financial adviser or call Care provided by the NHS in your own home 0333 2020 454. is free. Intermediate care, if received at home, may also be free. Some people do not have The Money Advice Service is a free and to pay towards care services. For example, impartial service set up by the Government. It aftercare services provided under section 117 offers free and unbiased advice. Call of the Mental Health Act are free of charge. 0300 500 5000 or visit www.moneyadviceservice.org.uk If you are in need of care or support you may be eligible to claim Attendance Allowance (AA), Further information on paying for care can be Disability Living Allowance (DLA) or Personal found beginning on page 48. Visit www.carechoices.co.uk for further assistance with your search for care 29 Live-in Care from £695 per week

developed by the publisher of this Directory

With so many providers to choose from, The alternative to Care Home admission. where do you start? www.carechoices.co.uk can help

Live-in Care enables anyone with care needs to • search care providers quickly and easily continue living in their own home with a • search by postcode/town and care type round-the-clock care worker. • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. 08000 121 247 | www.liveincare.info

Being able to live at home can be one of the most important comforts in someone’s life and because family and friends can’t always be there, we at Home Instead are here to help. What makes us different? • UK’s No. 1 Quality Home Care Provider - In 2013, 2014, 2015 and 2016 as measured by Laing & Buisson’s analysis of our Care Quality Commission (CQC) inspection results across the UK. Services include: • Client Choice - All our visits are at least 1 hour and our clients choose what services they • Companionship want and when they want them - our Caregivers visit at the time requested by our clients. • Home help/Light housekeeping • Continuity of Care - Our clients are matched with our Caregivers, introduced to them and • Personal care they have the same Caregivers visiting them each time. • Local transportation, errands & shopping • Meal preparation • Flexibility - Our services can be provided from one hour up to 24 hours a day, and are available 24 hours a day, seven days a week. Our clients can change their services to suit their • Medication reminders needs. • Convalescence/respite support • Specialist dementia and Alzheimer’s care • Great Staff - Our Caregivers are caring and compassionate as well as very well trained, DBS checked and insured. and much more... MULTIPLE AWARD WINNING

Kerns House Enterprise House Unit 11, Threemilestone St Austell Bay Business Park, Industrial Estate, Truro TR4 9LD Par Moor Road, St Austell PL25 3RF www.homeinstead.co.uk/truro www.homeinstead.co.uk/midcornwall 01872 224004 01726 829312

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers

A CARING TOUCH CARESTA LTD – UNIT 2 PENWITH BUSINESS Truro CENTRE Tel: 01872 520202 OP D PD MH SI YA Penzance Tel: 01736 333177 OP D PD ADVANCE CORNWALL Camborne CAROL SPINKS HOMECARE Tel: 01209 610003 D PD LDA MH Saltash Tel: 01752 844832 OP D PD LDA MH SI YA AD AGINCARE UK LTD Dorset Advert page 30 CELTIC CARE Tel: 08000 121 247 OP D PD LDA MH YA AD Falmouth Tel: 01326 377779 OP D PD MH SI ALLIED HEALTHCARE PENZANCE Helston CHOICE CARE Tel: 01736 364530 OP D PD LDA MH YA St Austell Tel: 01726 824367 OP D ANSOM HOME CARE LTD St Austell COMFORT CARE (TRURO) LTD Tel: 01726 337040 OP D PD SI YA Truro Tel: 01872 272577 ATLANTIS CARE HOME OP D PD YA Polperro CORNWALL DCA Tel: 01503 272243 OP D Truro Tel: 01872 250150 AVERLEA DOMICILIARY CARE OP D PD LDA MH SI YA St Austell D.O.V.E. PROJECT, THE Tel: 01726 66892 OP D Camborne Tel: 01209 612494 BLUEBIRD CARE OP PD LDA YA Cornwall North DUCHY CARE Tel: 01840 212184 OP D PD LDA SI YA Newquay Mid and West Cornwall Tel: 01637 878637 D PD LDA MH SI Tel: 01872 276006 OP D PD LDA MH SI YA AD Mid Cornwall EAST CORNWALL & PLYMOUTH DCA Tel: 01872 276006 D PD SI Callington Tel: 01579 559416 LDA CALTON HOUSE LTD Camborne EIRENIKON PARK RESIDENTIAL HOME Tel: 01209 611888 LDA MH Tintagel Tel: 01840 770252 OP CARERS BREAK COMMUNITY INTEREST COMPANY ELMS, THE St Austell Redruth Tel: 01726 890828 OP D PD LDA MH SI YA AD Tel: 01209 310623 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 31 COMMUNITY Living At Cornwall Care we recognise the importance of individual living, providing care and support for people all across Cornwall to live independently in their own homes, or in our homely Supported Living flats.

We understand that thinking about and finding care can be difficult and we are here to help guide you.

Our experienced staff and care teams can support you by providing information about all kinds of care as well as practical help.

Get in touch to find out more about our Supported Living and Home Care community services

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism 01872User Bands MH Mental 261787 health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs www.cornwallcare.com Advertisers are highlighted [email protected] 32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Individual Living Advert.indd 2 30/03/2016 15:49 Home care providers continued

EUROPEAN LIFESTYLES (SOUTH WEST) LTD HARTLEY HOME CARE St Austell Camelford Tel: 01214 574400 PD LDA Tel: 01840 213294 OP D PD LDA YA FALCARE HAYLE Falmouth Hayle Tel: 01326 317580 OP D PD LDA MH SI YA Tel: 01736 752187 OP D PD MH SI AD FERNLEIGH HOUSE HEART OF THE SOUTH CORNWALL BRANCH Gunnislake Truro Tel: 01822 832926 OP D PD MH SI Tel: 01872 273557 OP D PD LDA MH SI YA AD FORGET-ME-NOT HOMECARE SERVICES HELP AT HOME CARE SERVICE St Austell Penryn Tel: 01326 313342 Tel: 01726 77212 OP PD OP D PD MH SI YA FOUR SEASONS COMMUNITY CARE HILLCREST KERNOW Torpoint Truro Tel: 01872 278807 Tel: 01752 811152 OP D PD LDA MH SI YA LDA YA HOME INSTEAD SENIOR CARE Advert page 30 GREEN LIGHT PERSONAL CARE Mid Cornwall Redruth Tel: 01726 829312 OP D PD LDA MH SI YA Tel: 01209 200544 LDA YA Truro GREENBANK CARE Tel: 01872 224004 OP D PD LDA MH SI YA Liskeard IN CARING HANDS Tel: 01579 347794 OP D MH SI Truro GUINNESS CARE AT HOME CORNWALL Tel: 01872 302222 OP D PD LDA MH SI YA Wadebridge KERNOW HOME CARE LTD Tel: 01208 816091 OP D PD LDA MH SI YA Penzance HF TRUST – CORNWALL DCA Tel: 01736 787080 OP D PD LDA Wadebridge KERRIER HOMECARE LTD Tel: 01208 815614 LDA Redruth HF TRUST – ST AUSTELL Tel: 01209 215656 OP D PD SI St Austell LANHYDROCK CARE Tel: 01726 65366 OP D PD LDA MH SI YA Bodmin HF TRUST – TRELOWEN Tel: 01208 73904 OP PD SI St Austell LIVE LIFE CARE LTD Tel: 01726 65366 OP LDA YA Truro Tel: 01872 561761 HARBOUR HOME CARE – 5 JACQUEMAND IND OP D PD LDA MH SI YA AD EST MENCAP – EAST CORNWALL SUPPORT SERVICE Portreath Advert page 58 St Austell Tel: 01209 843001 OP D PD LDA MH SI YA AD Tel: 01726 891988 LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 33

Oasis Community Care You or a family member may require care & support during the Oasis Community Care Limited is an day, night or at weekends for short or long term assistance. Our experienced Care Assistants are on hand to offer support with personal independent home care agency for the care, getting up and going to bed, palliative care, companion care and south west. Carers respond to the needs of support and more, for the elderly, people with a learning or physical disability or extra help following an hospital stay. our service user 7 days a week, allowing For added peace of mind, we operate an out the best quality of care possible. of office hours emergency on-call service.

T: 01208 77159 E: [email protected] www.oasiscommunitycare.com

And the little things always mean the most...

South western homecare aims to provide a personalised caring service to enable infirm and disabled persons to remain in their own homes, ensuring that their quality of life is maintained. All clients will be treated with equal respect and dignity. We offer: • Domiciliary Care • Meal Delivery • Day Care Centre

01326 341457 www.southwesternhomecare.info Isel Barn Offices, Bosahan Farm, Trewardreva, Constantine, Falmouth, Cornwall, TR11 5QB

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

MOORECARE HOME CARE PENDREA HOME CARE Liskeard Bodmin Tel: 01579 342256 OP D PD LDA MH SI YA AD Tel: 01208 264962 OP D PD LDA SI MORWENNER CARE PENDRUCCOMBE HOUSE Bodmin Launceston Tel: 01208 74339 OP Tel: 01566 776800 OP MSS CARE PENHELLIS COMMUNITY CARE LTD Helston Helston Tel: 01326 281301 OP D PD MH SI Tel: 01326 572626 OP D PD LDA MH SI YA AD MY CHOICE PENTOWAN HOME CARE Truro Advert page 32 Newquay Tel: 01872 261787 OP D LDA MH SI Tel: 01637 851790 OP PD SI NETWORK HEALTH AND SOCIAL CARE PENWITH CARE St Austell St Ives Tel: 01726 21002 OP D PD LDA MH SI Tel: 01736 797909 OP D SI YA NEWCROSS HEALTHCARE SOLUTIONS LTD PHOENIX CARE CORNWALL LTD (TRURO) Penzance Truro Tel: 01736 360197 OP D PD MH SI Tel: 01872 222525 OP D PD LDA MH SI YA AD PRC OUTREACH NORTH HILL HOMECARE Penzance Advert page 34 St Austell Tel: 01736 360039 PD LDA SI YA Tel: 01726 73912 OP D PD SI YA NURSE PLUS & CARER PLUS UK LTD PREMIER HEALTHCARE SOLUTIONS Truro Advert page 34 Hayle Tel: 01736 448263 Tel: 01872 271499 OP D LDA MH SI YA OP D PD MH SI AD NURSEFINDERS PROPER CARE (CORNWALL) LTD Truro Helston Tel: 01326 560973 Tel: 01872 270999 OP PD LDA OP D PD LDA MH SI YA OASIS COMMUNITY CARE LTD QURA BRAIN INJURY SERVICE Bodmin Advert page 34 Truro Tel: 01208 77159 OP D PD SI YA Tel: 01872 273613 PD OLD ROSELYON DOMICILIARY CARE AGENCY, THE RESTGARTH Par Polperro Tel: 01726 814297 OP D PD Tel: 01503 272016 OP D PENDEEN COMMUNITY CARE LTD RESTGARTH DOMICILIARY CARE LTD Redruth Liskeard Tel: 01209 313032 OP D PD SI YA Tel: 01579 321758 OP D PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 35 Home care providers continued

RIGHT NURSE CARE SERVICES TORCARE DOMICILIARY SERVICE Truro Torpoint Tel: 01872 274120 OP D PD LDA MH SI YA AD Tel: 01752 812384 OP D YA ROWANS DOMICILIARY AGENCY TRELAWNEY DOMICILIARY CARE LTD St Agnes Camborne Tel: 01872 553295 OP D PD MH SI Tel: 01209 712480 OP LDA SCOPE COMMUNITY ACTIVITIES CORNWALL TREWCARE LTD St Austell Falmouth Advert outside back cover Tel: 07436 274648 PD LDA SI YA Tel: 01326 375949 OP D PD MH SI YA AD SOUTH WESTERN HOMECARE UNITED CARE CONCEPTS LTD Helston Advert page 34 Saltash Tel: 0844 692 3826 Tel: 01326 341457 OP D PD MH SI YA OP D PD LDA MH SI YA AD SPECTRUM DOMICILIARY CARE SERVICE UNITS 2 & 3 CHENOWETH BUSINESS PARK Penryn Truro Tel: 01872 500052 Tel: 01326 371000 LDA YA OP D PD LDA MH SI YA AD VICTORIA COMMUNITY CARE (CORNWALL) LTD ST MARGARETS COMMUNITY CARE SERVICES St Blazey LTD Tel: 01726 810101 St Columb OP D PD MH SI YA Tel: 01726 862825 OP WEST CORNWALL SUPPORT SERVICE Hayle SUPPORTED LIVING Tel: 01736 753593 St Austell LDA Tel: 07477 146513 LDA MH YA WESTCOUNTRY HOME CARE LTD Launceston SUPPORTING YOU IN CORNWALL Tel: 01566 775960 OP D PD LDA MH SI AD Camborne Tel: 07769 142006 LDA MH YA WESTCOUNTRY HOME CARE T/A A & D COMMUNITY CARE SWALLOWCOURT HOME CARE LTD Penryn Truro Tel: 01326 314642 OP D PD MH SI Tel: 01872 278197 OP PD LDA YA WESTCOUNTRY HOME CARE LTD T/A TAYLORS OF GRAMPOUND ALEXANDRA COMMUNITY CARE PENZANCE Truro Penzance Tel: 01726 884402 OP D PD MH SI YA Tel: 07792 764226 OP D PD LDA MH SI YA AD THYME CARE LTD WESTCOUNTRY HOME CARE T/A ALEXANDRA’S Penzance Redruth Tel: 01736 369090 OP D YA Tel: 01209 610878 OP D PD MH TLC – DOMICILIARY CARE AGENCY WHITE RIVER HOMECARE St Columb St Austell Tel: 01637 889140 OP D PD LDA SI YA Tel: 01726 73855 OP D PD SI YA

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Housing with care

Housing with care combines independent Shared Lives living in a home with security of tenure, along with care services arranged according to need. Shared Lives is a care service for adults with Schemes may be run by housing associations, learning or physical disabilities and for older the local authority, voluntary organisations people. It is family-based care provided by or private companies. Properties may be individuals and families. Shared Lives carers available for rent, mixed tenure or to purchase. are local people recruited and trained to make sure they have the right qualities to Supported Living provide care and support. See page 71 for contact details. Supported Living is a term generally used to describe situations in which people Sheltered housing (often disabled adults) rent their home, and their personal care or support is arranged Sheltered (or retirement) housing is provided separately. This means they can change their by local authority housing departments and support without having to move, or move housing associations for older people who and take the same support with them. People would like to remain independent but prefer have greater security of tenure, and can claim the added security and reassurance of a a wider range of welfare benefits than in scheme manager and an alarm call service. residential care. A scheme manager is either based at the site Supported Living can be delivered in a range or visits regularly. Many sheltered housing of settings, including individual flats or houses, schemes also have communal lounges, clusters of self-contained flats on the same laundry facilities, lifts, door entry systems and site, shared accommodation, and extra care specially-adapted facilities. housing. The individual, a private landlord, a housing association, a local authority or a Local providers include: DCH (formerly Devon charity may own the property. and Cornwall Housing); Coastline Housing; Penwith Housing Association and Ocean Supported Living refers to the way in which Housing. accommodation and support are organised, rather than the amount of support. This will be tailored to individual need and can include access to support 24-hours a day if assessed as necessary, although many people do not require this – particularly with the use of assistive technology (discussed on pages 18 and 19).

Independent Living Service Team Cornwall Housing Ltd, Chy Trevail, Beacon Technology Park, Bodmin, PL31 2FR Tel: 0300 123 4161 Text: 07941 712712 Email: [email protected] Web: www.cornwallhousing.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 37 To find out whether social housing may be accommodation together with some a suitable option, please talk to the Housing communal facilities. In an extra care scheme, Options Service on 0300 123 4161, visit instead of low-level support traditionally www.cornwall.gov.uk or check Cornwall provided by wardens in sheltered schemes, Community Directory for services in your higher levels of care and support are provided area at www.communitydirectory. on site by a designated team of care workers, cornwall.gov.uk who can be available 24-hours a day.

Extra care housing Extra care allows you to retain your own tenancy and have care services delivered, Extra care housing is similar to ensuring that you are able to remain safely in sheltered schemes, with self-contained your own self-contained accommodation.

Specialist services

Learning disability They can also assess the needs of family The council’s service for people with learning carers and help support the person they care disabilities and their families is a joint service for. with the Learning Disability Health Services of Cornwall Partnership Foundation Trust. It Non-council support is known as Community and Support Services (CASS), and operates a number of day Scope services, in both large and small venues and Offers free, impartial and expert information, short break services. advice and support to disabled people and their families, 9.00am to 5.00pm weekdays. You can get help and advice on problems you Tel: 01726 212706 may be experiencing with: being listened to Email: [email protected] or understood; your education; keeping well; National advice line: 0808 800 3333 money and work; somewhere to live; things Email: [email protected] to do and helping others to care for you. Web: www.scope.org.uk

Support can come from: arts therapists; Supported Living Cornwall (The DOVE community nurses; dieticians; occupational Project) therapists; physiotherapists; psychiatrists Supports a range of people with a variety of and psychologists; speech and language disabilities to live in their own communities. therapists and your doctor. 1-5 Commercial Square, Camborne TR14 8DY Tel: 01209 612494 Teams will also help you get advice and Email: [email protected] support from: advocacy services; the Web: www.thedoveproject.co.uk Department for Education; the Department for Work and Pensions; Jobcentre Plus; the Many other services and support Housing Department and the police. organisations exist for people with a learning

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care disability. You can find out more on the Cornwall Community Directory at www.communitydirectory.cornwall.gov.uk

Mental health

Your local Community Mental Health Team (CMHT) should be your first point of contact if you have a mental health condition. CMHTs are community-based assessment and treatment services for people with mental health conditions aged between 18 and 65 years. You can ask your GP to Bodmin Wellbeing Centre refer you or ask someone who knows you to A small but enthusiastic team endeavouring contact the CMHT on your behalf. to promote good mental health and wellbeing, empower people to lead a full life There is increased demand for home care as part of their local community and involve for people with mental health conditions service users in planning and delivery of arising from greater use of supported living services. instead of care home placements. Like other specialist care services, this can be paid for Restormel Mind, Bodmin Wellbeing Centre, (if you have been assessed as eligible) with a 2A Hamley Court, Dennison Road, Personal Budget, discussed on page 6. Bodmin PL31 2LL Tel: 01208 892855 Carrick CMHT Email: [email protected] Tel: 01872 221000 Web: www.restormelmind.org.uk

East and West Caradon CMHT Carrick Mind Tel: 01579 373737 Carrick Mind Befriending Scheme offers a special relationship of trust and support to Kerrier CMHT anyone in the community who is trying to Tel: 01209 318300 cope with mental health issues.

North Cornwall CMHT Unit 7, Jubilee Wharf, Commercial Road, Tel: 01208 834300 Penryn TR10 8FG Tel: 01326 617220 Penwith CMHT Email: [email protected] Tel: 01736 571000 Web: www.carrickmind.org.uk

Restormel CMHT, Alexandra House and Physical disability Newquay Hospital Tel: 01726 873377 If you have a physical disability or a long- term illness, Adult Care and Support and To find out which CMHT covers the area other organisations in the independent and in which you live, please contact Bodmin not-for-profit sectors may be able to signpost Hospital switchboard on 01208 251300. you to, or provide you with, a range of

Visit www.carechoices.co.uk for further assistance with your search for care 39 services to help you live as independently as you express your views and make your own possible. There are also services available to decisions. support someone who may be your carer.

Sensory services Useful contacts

The Sensory Services team can provide Carers Rights information packs, advice and access to Provides free and independent advocacy services as well as support from a network of services for carers, with particular focus on national and local agencies for those who are carers of people with learning disabilities. blind or partially sighted or have a degree of Tel: 01872 274586 sight loss. Web: www.carersrights.org.uk

The team offers a service to people with Cornwall Advocacy a significant sight loss in both eyes that is An independent organisation offering a not correctable with surgery or glasses. If variety of advocacy services to people who your sight loss is not as severe as this, the have a learning disability. team can give you advice about appropriate Woodbine Farm Business Centre, support available from other organisations. Truro Business Park, Truro TR3 6BW If you care for someone with a sensory need Tel: 01872 242478 the Sensory Services team can carry out an Email: assessment of your needs as a carer to help [email protected] you to continue to support them. Web: www.cornwalladvocacy.org.uk Contact Adult Care and Support for further information on 0300 123 4131 or: SEAP Provides a service for adults with mental Cornwall Blind Association (CBA) health issues who are living in the Telephone support, befriending, advocacy community in Cornwall, except in the old and counselling schemes. district of Restormel. Tel: 01872 261110 Tel: 0300 343 5706 Web: www.isightcornwall.org.uk Text: 80800, keyword SEAP Email: [email protected] Advocacy Web: www.seap.org.uk/local-authority/ cornwall.html Advocates can give advice, support and information to people of any age. They Cornwall People First help you to voice your concerns and guide Run by people with a learning disability, you through difficult or challenging times. Cornwall People First runs projects to make You should consider using the services of an things better for people with a learning advocate if you feel unsure or concerned disability and hosts events and meetings so when you are faced with making an that people can have their say. important decision about your care. The Lescudjack Centre, Penmere Close, Penzance TR18 3PE Advocates are not there to tell you what to Tel: 01736 334857 do or to make decisions for you, but to help

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care (PPC) document to help with outlining your Email: [email protected] wishes. The PPC document is designed to Web: www.cornwallpeoplefirst.com help you prepare for the future and gives you an opportunity to think about, talk about and Rural Community Advocacy write down your preferences and priorities for For people whose current mental state is care at the end of life. making it hard to deal with challenging situations and those who need support It is also important to know that all health with communication. and social care staff must be trained in Tel: 01726 821445 communication regarding end of life care and will be trained in assessing the needs of Speak Up self-advocacy individuals and carers. Run by and for people with learning disabilities. It is worth asking care providers whether Tel: 0303 123 7013 they are working towards The Gold Email: [email protected] Standards Framework. This can be used in various settings, for example hospitals and care homes, to improve the co-ordination End of life care and communication between different organisations involved in providing care for Although the subject of dying is often painful someone near the end of their life. to contemplate, it is essential that you and your relatives discuss your wishes as you near the end of your life. Good planning for all Useful websites your needs should mean that you can (if you choose) remain in your home or care home in Compassionate Communities your last days and not have to be admitted Compassionate Communities aims to help to hospital. people develop the skills to address issues raised by end of life and other losses. It When choosing a service, you should consider also tries to be a helpful, empathic ear. its end of life care philosophy and policies. www.compassionatecommunities.org.uk Enabling people to die in comfort and with dignity is a core part of providing care and Dying Matters the way care professionals approach the Set up by the National Council for process will be incredibly important for you, Palliative Care, the coalition aims to your family and carers. promote awareness of dying, death and bereavement. The website has a The service should have an open approach to comprehensive support section. end of life care. It should initiate conversation www.dyingmatters.org with you and your family and work with your GP to ensure your needs and wishes are WidowNet discussed and planned for. An end of life care Established in 1995, the first online plan should also be drawn up, as it is vital to information and self-help resource for, and establish your preferences and choices. by, widows and widowers. www.widownet.org You could use the Preferred Priorities for Care

Visit www.carechoices.co.uk for further assistance with your search for care 41 Care homes

All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, which reports on its findings and rates each home. These inspection reports and ratings are available at the home or from the CQC (www.cqc.org.uk). Before you decide whether to move into a residential home, you should to the home directly: the current amount contact the council for a needs assessment is £112.00 per week for the lower rate and (see page 5). £154.14 per week for the higher rate. This figure may change over the life of this Types of care home Directory, so check with Adult Care and Support after this date. Care homes (personal care only) If you are reasonably active, but would like For further information on care homes and greater security and care, a residential home care homes with nursing, and how to find offering only personal care may be the one to meet your needs, call this Directory’s best option. Personal care includes bathing, independent helpline on 0800 389 2077. feeding, dressing and help with moving but it must be paid for if your capital/savings exceed Activities in care homes £23,250. This figure may change during the lifetime of this Directory. See page 48 for The word ‘activity’ can imply many different more information on paying for your care. It things but in the context of a care home it is a good idea to have a needs assessment should mean everything a resident does from before you choose a care home to ensure it is when they wake up in the morning until they the best way to meet your needs, see page 5 go to sleep at night. Choosing what colour for more on assessments. cardigan to wear can be an enjoyable activity to start the day. Watching your favourite TV Care homes with nursing programmes or listening to the birds sing A care home with nursing provides the same might bring a smile. Attending an exercise class care and support as a care home offering might make you feel better. All of these can be personal care, but with 24-hour nursing staff defined as ‘activities’. They can provide a point on hand. If you think you may need nursing of interest, fun and challenge to each day. care in a home, you will need to be visited by a social worker or a care manager to work out Lots of care homes now employ a dedicated what care you will need. This visit might be in activity co-ordinator. What they do and how your own home, or in hospital if you’ve been ill, they do it varies from one home to another. In or in a care home. You will be fully involved in the best homes they are fully integrated into planning your care needs. the staff team, play a key part in developing care plans and ensure that all staff appreciate If, after a needs assessment, a care home the part they play in delivering high-quality providing nursing care is the best solution for activity provision. you, a social worker will give you information to help you find a home which meets your Review the ‘Activities’ section of the care care requirements. The cost of the nursing homes checklist adjacent for questions to care part of your fees is paid by the NHS consider asking potential providers.

Home 1 Fees per week: £ Home 2 Fees per week: £ Home 3 Fees per week: £

First impressions 1 2 3 • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach • Were you met by someone when you first of the communal facilities? arrived at the care home? • Are there both showers and baths? • Do staff seem warm, friendly and polite? • Are bathrooms adapted to help people in • Do the residents seem happy, active and and out of the bath? sociable?

• Does the home feel homely and welcoming? Accessibility 1 2 3 • Is the home fresh, clean and comfortably • Does the home have the right adaptations furnished? and equipment to meet your needs?

Fees 1 2 3 • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and • How much are the fees? (Insert fees above walking aids? right.) • Is there adequate provision for people with • Do the fees cover all the services available? sight or hearing difficulties? What evidence is • Under what circumstances will the fees alter available that shows this? – e.g. annually or according to increasing

needs? Life within the home 1 2 3 • Is the notice to terminate the contract • Are there any rules and restrictions (e.g. reasonable? going out, time of return etc.)? Can you see • Can you see a table of the fees charged? a copy of any literature pointing these out? • Can you choose when to get up and retire Transport 1 2 3 every day? • Is the home easy to get to for relatives and • How are residents involved in decisions friends? about life in the home? • Does the home provide its own transport? • Is there a telephone where you can make Can you see what sort? and take calls in private and comfort? • Will someone post a letter for you? Accommodation 1 2 3 Or is there a post box nearby? • Are bedrooms single or shared? Is there a • Is there enough privacy given to residents? choice? • Is alcohol served or permitted? • Can you decorate and re-arrange your room • Are there smoking and non-smoking areas? to suit yourself? • What arrangements are there for religious • Can you bring your own furniture and TV? observance? • Is there a call system for emergencies? • Can you handle your own money? If not, • Are there enough electric sockets in your what arrangements are in place? room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? Continued on page 45

Visit www.carechoices.co.uk for further assistance with your search for care 43 Proudly serving Cornwall for over 30 years

At our care homes we deliver Brake Manor Elmsleigh Care Home high quality care in a warm Bodmin Road, St Andrew’s Road, Par, Cornwall friendly environment that St. Austell, Cornwall T: 01726 213123 fosters warmth, privacy and T: 01726 213121 independence. Our residents’ St Theresa’s Care Centre needs are at the forefront of Clinton House St Therese Close, Callington, Truro Road, Cornwall how we work. St. Austell, Cornwall T: 01579 550060 Permanent & respite places are always available T: 01726 213122 throughout our group. Tregertha Court Collamere Nursing Home Station Road, East Looe The ultimate goal of the Morleigh Group is to Grenville Road, T: 01503 775900 make sure all of our service users are treated Lostwithiel, Cornwall with the respect and dignity they deserve. T: 01208 226006

For all bed enquiries please call: 01726 986 986 or for more information, please visit www.carehomescornwall.com 44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

F169 Morleigh A4 Advert.indd 1 18/03/2016 4:24 pm • Does a hairdresser/chiropodist visit? • Is a library service available? • Are residents accompanied on visits to the • Can you have your own flower bed or help GP or hospital? in the garden? • Can you stay in your own room if you want Staff 1 2 3 to? • Do the staff appear clean, cheerful and respectful? Gardens 1 2 3 • Observe how the staff talk to residents. Are • Are the grounds and gardens attractive? people treated with dignity as well as being • Are all areas safe and accessible? treated in a friendly manner? • Is there somewhere to sit? • Are the staff formally trained? • Are they quiet? • Is there an adequate number of staff on duty day and night? What evidence is Contract terms 1 2 3 available to back this up? • Can you retain your own room if away? Visitors 1 2 3 • Can you have a short-stay or trial period? • Are visitors welcome at all times? • Ask to be given a statement of terms and conditions used by the home. • Is there somewhere to see them in private? • Are all procedures, such as complaints, • May your visitors join you at meals? clearly spelt-out? Where? Ask to see a copy. • Can your visitors stay overnight? Notes Catering 1 2 3

• How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Ask to see a current menu to answer these questions. • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities 1 2 3

• Can you continue to pursue your hobbies and interests? • What sorts of activities and entertainment are organised? • Can you see a copy of the home’s current activities diary? • Are outings and holidays arranged? How much do they cost? £...... £...... £......

• Are escorts available if necessary?

Visit www.carechoices.co.uk for further assistance with your search for care 45 Care homes and dementia are tailored to the needs of the individual.

A good care home will follow the concept of Make sure staff know the person you care a person-centred approach to care for people for by providing life story books, telling staff with dementia. This means that the unique about their likes and dislikes and providing qualities and interests of each individual will belongings that bring comfort and have be identified, understood and accounted for meaning for the person you care for. in any care planning. Within the home, much is down to the The person with dementia will have an attitude and skills of the manager and the assessment and an ongoing personalised staff. Do they provide an environment that care plan, agreed across health and social enables a person with dementia to exercise care. This should identify a named care choice and personal preferences even in the co-ordinator and addresses their individual later stages of the condition? Who is the needs. person in charge of championing dementia care best practice in the home? Further They must also have the opportunity to questions to consider are included in the discuss and make decisions, together with residential dementia care checklist adjacent. their carers, about the use of advance statements, advance decisions to refuse Design and technology treatment, Lasting Powers of Attorney The design of a care home specialising in and Preferred Priorities of Care. For more dementia needs to be based on small group information on these see page 51. living, preferably with accommodation on one level and with opportunities to go in and It is important that care and support options out of the building within a safe environment.

Plenty of natural light and an easy way of finding one’s way around the building and grounds are essential for minimising disorientation.

Staff training Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia. Ask to speak with the Dementia Champion and question the placement if the home does not have a specific Dementia Lead.

For help with finding specialist dementia care homes, call this Directory’s free helpline on 0800 389 2077, or visit www.carechoices.co.uk to search for care homes across the country.

Things to look for in care homes specialising in example at the weekend and in the week. If possible dementia. Please use in conjunction with the care go with the person you care for. First impressions homes checklist on page 43. count. Think about how you are greeted and the way staff relate to people with dementia. When you visit, spend some time looking around, talking to the manager, staff and residents. Look at Most importantly, do not be afraid to ask questions. several care homes and visit at different times, for This is always the best way to get information.

Home 1 £ p/w

Home 2 £ p/w

Home 3 £ p/w

The best indication of a good home is that the Do staff compile life story books including photographs residents appear happy and responsive. and mementoes? Are there rummage boxes around the home to 1 stimulate residents? 2 1 3 2 3 It is important to note whether staff seem friendly and caring towards residents and whether they If the person with dementia needs or is likely to treat residents with respect. need equipment or adaptations you may want to What training and experience in dementia care do check: they have? There is adequate signage and cues for different parts 1 of the home such as dining room and bathroom. 2 1 3 2 Will the person with dementia have a member of staff 3 particularly responsible for their care? The home’s policy about locking external doors. 1 1 2 2 3 3 Is there a member of staff you can talk to about your You may want to find out whether the person with own worries about the person with dementia? dementia can have a single room and whether: 1 Residents are encouraged to bring in some of their own 2 furniture and possessions to increase familiarity. 3 1 A manager who is caring as well as efficient can 2 make all the difference to a home. 3 Does the manager have a knowledge of dementia Residents should be stimulated without feeling and can they deal with difficulties that may arise in an stressed. understanding way? Are reminiscence activities available? 1 1 2 2 3 3 Is there a full assessment at home before a resident is Are residents able to compile memory boxes? admitted? 1 1 2 2 3 3

Visit www.carechoices.co.uk for further assistance with your search for care 47 Figures here may change over Paying for residential care the lifetime of this Directory.

Care funded by the council

Do I qualify for local authority financial assistance? If you have been assessed as needing a care home place and your capital including savings is below £23,250 you may be entitled to financial support from your local authority. To find out more, contact Adult Care and Support on 0300 123 4131.

If eligible and you have capital below £14,250 you may be entitled to maximum financial support from the council, contributing your income less £24.90 per week retained for personal expenses. If you have capital between £14,250 and £23,250, you must pay from the account of the person in the care £1 per week for each £250 between these home. two figures. Capital includes the value of your former home unless it’s occupied by your Paying for your own residential partner, or a relative who is aged over 60 years care or incapacitated, or a child under 16 years who you maintain or a separated partner who is a Self-funding lone parent. If you are self-funding your care because you are not eligible for local authority funding Do I have a choice of care home if the there are other forms of financial assistance council is paying? you may be entitled to. Yes. The home you choose must be suitable for your assessed needs, comply with any Will the local authority pay my fees whilst terms and conditions set by the local authority I am selling my former home? and not cost any more than they would If, apart from your property, your other capital usually pay for someone with your needs. is below £23,250 the local authority may help with the costs during the first twelve weeks What if a home costs more than the local of permanent care. Beyond that period any authority is prepared to pay? financial help will be charged against the The local authority will allow a third party to value of your former home and recovered top-up your fees as long as they are able to do from the eventual sale proceeds. Speak to the so over the long term. For more information council about your specific circumstances. on third party payments see page 49. Do I have to sell my property? My partner needs care, how does this The local authority may contribute towards affect me financially? the cost of your care and charge it against The local authority will take into account 50% your property value. This means you should of any joint savings therefore, to accelerate not have to sell your home during your lifetime financial help, it is better to have separate to pay for your care. The local authority will single accounts with care costs being paid usually be repaid from the sale of the property

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care at a later date or from your estate. There may may need to find a source of top-up or seek be an arrangement fee for this and interest less expensive accommodation. For more will also be charged. However, they could limit information on third party payments (top-ups) how much they will pay and it could adversely see below. affect your welfare benefit entitlements if your home is not seen to be on the market. If there is a likelihood that you will run out Speak to Adult Care and Support on of money it’s important that you arrange an 0300 123 4131 to find out more. assessment of your care needs with Adult Care and Support to ensure they are aware of Do I have to pay Council Tax on an empty your situation. Also check if the care home can property? continue to accommodate you at the local If you move into a care home and your authority’s funding rates or if it will require a property is left empty then you should receive third party top-up. full exemption from Council Tax until it’s sold. What can I do to avoid this situation? Is there any financial help that is not There are ways of meeting care costs for as means tested? long as you need care whilst using up only Attendance Allowance is a non-means tested, part of your capital. non-taxable allowance paid at the lower rate of £55.10 for those needing care by day or The important thing is not to try to do it alone, night and at a higher rate of £82.30 for those always seek professional advice. needing care by day and night. You can contact the Money Advice Service at Whether your stay is temporary or permanent, www.moneyadviceservice.org or call 0800 if you receive nursing care in a care home 138 7777, or, to find an independent financial with nursing, you may be entitled to an NHS adviser, contact the Society of Later Life Registered Nursing Care Contribution (RNCC), Advisers at www.societyoflaterlifeadvisers. sometimes called Funded Nursing Care, co.uk or call 0333 2020 454. towards the cost of your nursing care. This is paid directly to the home at £112.00 per week. Figures mentioned here may change over the If your needs are primarily health care related, lifetime of this Directory. you may be entitled to full funding from your local clinical commissioning group following an Contracts assessment under their Continuing Healthcare eligibility criteria, see ‘NHS Continuing Before you sign any contract with a care Healthcare’ on page 7 for more information. home, the home should give you written details of all the charges it intends to make in What happens if I move into a care home its Statement of Purpose document. If there independently and run out of money? is anything that is not clear or which you do If your capital is likely to reduce to £23,250 not understand, you should seek professional you should contact the local authority as soon advice. as possible. It is better to make the council aware of the likelihood of this happening Third party payments in advance of it occurring. If the home you are in costs more than the local authority If you are eligible for local authority support usually pays and won’t reduce its fees, you and the home you choose costs more than

Visit www.carechoices.co.uk for further assistance with your search for care 49 the rate the local authority usually pays for confident that they can sustain the payments someone with your needs, you will have the for as long as they are required. If the choice to ask someone else to make the additional payments stop being paid for any additional payment. reason, then you should seek help and advice via Adult Care and Support by calling If there is no-one available to make the extra 0300 123 4131. payment, you can ask the local authority to find you another placement at the rate they The person who will make the payment on would normally expect to pay. If, however, your behalf must sign a contract with the local you do decide to live in the more expensive council before any contract with the home is home and you have someone who is able signed. In doing so, the person must confirm to make the additional payment for you, that they have the financial means to make they will have to pay the difference between the third party payments (including any future your local authority rate and the amount the increases) for the whole time you will live at home charges. This additional payment is the care home. If they are unable to maintain often referred to as a ‘top-up’ or ‘third party the payments and there is nobody else able contribution’. to meet this cost, you may have to move to a cheaper home within the local authority’s The law says that you are not allowed to make funding levels. this additional payment yourself, except in limited circumstances. Therefore, in the main, If you are already resident in a care home, the additional payment has to be made by and no third party agreement was required someone else, for example, a family member at the time you became a resident, the home or charity. may seek to introduce a third party payment at a later date. Also, if a change to your Before anyone agrees to make additional arrangements is made at your request or with payments on your behalf they should be your agreement, for example you move to a aware that the amount could change, usually superior room, then an additional third party increase, once a year and they need to be payment can become due. Important information

This Directory’s helpline build a profile of exactly what type of care you’re looking for, while taking into account This Directory’s free helpline provides an your personal needs and interests. independent information and help service encompassing care and accommodation. A How solicitors can help personalised report can be generated for you providing details of all home care providers, A solicitor can give you impartial advice care homes or care homes with nursing that about wills, gifts, estate planning and Powers meet your criteria. of Attorney. Some can also offer guidance on immediate and long-term care plans, One call to the freephone number ensuring (if applicable) the NHS has made 0800 389 2077 will enable the service to the correct contribution to your fees.

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows a person of your choice to make decisions on your behalf at a time when you may be unable.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs Bureau offers an advice service and will be and should they not have a LPA. The Court able to recommend solicitors in your area. procedure is presently very slow and the fees are quite expensive so preparing a Comments, compliments and LPA is always advisable, providing you have complaints somebody sufficiently trustworthy to appoint as your attorney. If you use a home care agency or move into a care home you should feel able to complain An ‘advance directive’ allows you to about any aspect of your life which affects communicate your wishes in respect of your happiness or comfort. This might be future medical treatment but it is not anything from the way you are treated legally binding. You may instead wish to by staff to the quality of the food you are make a living will, properly known as an served. You should also feel free to make ‘advance decision’, setting out treatment comments and suggestions about possible that you do not want to receive in specified improvements to your surroundings and the circumstances, which would legally have to services provided. be followed, even if you die as a result. Making a complaint should not be made Any proposed gift out of your estate needs difficult for you and should not affect the careful consideration of the benefits, risks standard of care that you receive whether and implications, particularly on any future in your own home or in a care home or care liability for care costs or tax liability. home with nursing. Care services are required under national essential standards of quality If you don’t have your own solicitor, ask and safety to have a simple and easy to use family or friends for their recommendations. complaints procedure. Contact several firms, explain your situation and ask for an estimate of cost and an idea If you are concerned about the care that you, of timescales involved. Many firms will make a friend or a relative are receiving, it makes home visits if necessary and will adapt their sense to speak to the manager of the service communications to meet your needs. It’s about your concerns before you take any important to find a solicitor who specialises further action. The problem may be resolved in this area of the law. The Citizens Advice quite easily once they are made aware of

Visit www.carechoices.co.uk for further assistance with your search for care 51 it. However, if you need to make a formal care agencies and NHS services, amongst complaint, you should initially contact the others. registered owners of the service. They have a duty to respond to any complaints made. Inspectors carry out a mixture of announced Visit www.cornwall.gov.uk for information and unannounced inspections looking at the about how to complain about council quality and safety of the care provided. They services. look at whether the service is: Safe, Effective, Caring, Responsive to people’s needs, and If your complaint is about a breach of Well-led. regulations, contact your local office of the Care Quality Commission (see below for more Inspection teams are led by an experienced information about the CQC). CQC manager and often include experts in their field. The team may also include If your local authority has arranged and professional or clinical staff; Experts by funded a place for you in a care home or Experience; people who use services; and has contributed to a home care service, carers. another option is to complain to your social worker/care manager or the department’s Following an inspection, each care home and designated complaints manager. home care agency is given a report of how it rates against national essential standards If you have been unable to resolve your of quality and safety. The CQC has also complaint you can contact the Local started rating services as: Outstanding, Good, Government Ombudsman on 0300 061 Requires Improvement and Inadequate. 0614 and ask them to assist you. The Local Government Ombudsman looks at When considering a care service, it’s always a complaints about councils and some other good idea to check its inspection report and authorities and organisations, including adult rating on the CQC’s comprehensive website social care providers (such as care homes and www.cqc.org.uk or ask the care provider home care providers). It is a free service. Its you are considering for a copy of their latest job is to investigate complaints in a fair and inspection report. independent way.

Inspecting and regulating care For any enquiries or to register a concern services or a complaint, phone the CQC on 03000 616161 or email [email protected] All care providers must be registered under a system which brings adult social care, The Care Quality Commission independent healthcare and the NHS under Citygate, Gallowgate, a single set of essential standards of quality Newcastle upon Tyne NE1 4PA and safety.

The Care Quality Commission (CQC) registers, Out-of-county care inspects and reviews all adult social care and healthcare services in England in the public, You can choose a care home outside your private and voluntary sectors. This includes home county. You may want to be closer to care homes, care homes with nursing, home friends or family members or you may want

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care to relocate to another part of the country. an organisation and is not addressed by the If your care home place is state-funded, service’s management. speak to the local authority about who is responsible for your care fees, especially if Who might be causing the abuse? you choose a care home in another region. The person who is responsible for the abuse may be known to the person abused and Any home you choose must be suitable for could be: your assessed needs and comply with the • a paid carer or volunteer; paying authority’s terms and conditions. • a health worker, social care or other worker; • a relative, friend or neighbour; You should seek further advice before making • another resident or service user; your decision. • an occasional visitor or someone who is providing a service; or For information on care provision in Cornwall • someone who deliberately exploits and other regions, contact this Directory’s vulnerable people. helpline on freephone 0800 389 2077 with details of your requirements. If you think someone is being abused, call Adult Care and Support on 0300 123 4131. Protecting vulnerable adults Your concerns will be taken seriously and will receive prompt attention, advice and support. Vulnerable adults may experience abuse, neglect and worse. A vulnerable adult is If the abuse is also a crime such as assault, a person aged 18 years or over who may racial harassment, rape or theft you should be unable to take care of themselves or involve the police to prevent someone else protect themselves from harm or from being from being abused. If the police are involved exploited. Adult Care and Support will work with them and with you to support you. What is adult abuse? Abuse is mistreatment that violates a If you are worried about contacting the person’s human and civil rights. The abuse police you can contact Adult Care and can vary from treating someone with Support on 0300 123 4131 to talk things disrespect in a way which significantly affects over first. If immediate action is needed dial the person’s quality of life, to causing actual 999. physical suffering. You can also: It can happen anywhere – at home, in a • contact the Care Quality Commission care home or a care home with nursing, a (CQC) on 03000 616161 if the vulnerable hospital, in the workplace, at a day centre adult is living in a registered care home, or educational establishment, in supported care home with nursing or receiving home housing or in the street. care services; or • let a public service professional, such as Forms of abuse could be physical, sexual, a social worker, community nurse, GP, psychological, emotional or financial. It could probation officer or district nurse know your also cover the issues of modern slavery, self- concerns. They have responsibilities under neglect and institutional abuse – where the the county’s adult protection procedure abuse affects more than one person within and can advise you about what to do next.

Visit www.carechoices.co.uk for further assistance with your search for care 53 The Disclosure and Barring Service (DBS) including disclosures from the DBS. There is a barring system for all those Care providers and suppliers of care workers intending to work, or working with children are also required to refer workers to the and vulnerable adults. DBS where, in their view, the individual has been guilty of misconduct that harmed, or This service combines the criminal records placed at risk of harm, a vulnerable adult. checking and barring functions. For disclosure People who know they are confirmed on the information and services, visit list but seek employment in care positions www.gov.uk/dbs will face criminal charges including possible imprisonment. It is also an offence for Care home owners, home care agencies an employer or voluntary organisation to and employment agencies that supply care knowingly employ a barred person in a workers are required to request checks as regulated activity role. part of a range of pre-employment checks,

Residential care in Cornwall

This Directory is divided into geographical areas listed on this map. Bude Home care providers can be found on page 31.

DEVON

Launceston Camelford CELTIC SEA

Bodmin

Lostwithiel Newquay Saltash

Perranporth St Austell Downderry

Truro St Ives Redruth ENGLISH CHANNEL

Penzance Falmouth Helston West Cornwall 55 Mullion Central Cornwall 59

Isles of Scilly East Cornwall 66

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Cornwall care homes

ACORN PARK LODGE CHYPONS RESIDENTIAL HOME 22 Park Road, Redruth TR15 2JG Clifton Hill, Newlyn, Penzance TR18 5BU Tel: 01209 698595 LDA Tel: 01736 362492 OP D MH

ALBANY HOUSE – REDRUTH CLINTON LODGE 129 Albany Road, Redruth TR15 2JB 11 Clinton Road, Redruth TR15 2LL Tel: 01209 210526 LDA MH Tel: 01209 698595 D PD LDA SI YA

ANTRON MANOR CARE HOME COURTLANDS CARE HOME Antron Hill, Mabe Burnthouse, Penryn TR10 9HH Rosudgeon, Penzance TR20 9PN Tel: 01326 376570 OP Tel: 01736 710476 OP D PD

APPLEDOWN CROSSROADS HOUSE CARE HOME 15 Heather Lane, Canonstown, Hayle TR27 6NG Scorrier, Redruth TR16 5BP Tel: 01736 740552 LDA Tel: 01209 820551 Advert page 58 OP D MH SI

AR-LYN RESIDENTIAL HOME DOWNES RESIDENTIAL CARE HOME, THE Vicarage Lane, Lelant, St Ives TR26 3JZ Foundry Hill, Hayle TR27 4HW Tel: 01736 753330 OP PD SI Tel: 01736 754400 OP

BLACKWOOD Advert inside front cover FAIR VIEW Roskear, Camborne TR14 8BA Croft Mitchell, Troon, Camborne TR14 9JH Tel: 01209 713498 OP D PD MH Tel: 01209 831662 OP LDA

BOSENCE FARM FAIRFIELD HOUSE Bosence Road, Townshend, Hayle TR27 6AN Bridge, Portreath, Redruth TR16 4QG Tel: 01736 850006 AD Tel: 01209 200544 LDA

BREAGE HOUSE GARSEWEDNACK RESIDENTIAL HOME Breage, Helston TR13 9PW 132 Albany Road, Redruth TR15 2HZ Tel: 01326 565805 OP D PD LDA YA Tel: 01209 215798 OP D MH

BUNGALOW, THE GODOLPHIN HOUSE CARE HOME 38 Polweath Road, Penzance TR18 3PN 42 Godolphin Road, Helston TR13 8QF Tel: 01736 330638 OP D PD LDA SI YA Tel: 01326 572609 OP D PD MH

CARRICK LODGE GREEN, THE Belyars Lane, St Ives TR26 2BZ Drump Road, Redruth TR15 1LU Tel: 01736 794353 OP D MH Tel: 01209 215250 Advert inside front cover D MH

CHY AN TOWANS HARBOUR HOUSE 11 Upton Towans, Hayle TR27 5BJ Penberthy Road, Portreath, Redruth TR16 4LW Tel: 01736 754152 LDA Tel: 01209 843276 Advert page 58 OP D

CHY BYGHAN RESIDENTIAL HOME HEADLANDS Sunny Corner Lane, Sennen, Penzance TR19 7AX Headland Road, Carbis Bay, St Ives TR26 2NT Tel: 01736 871459 OP Tel: 01736 795769 Advert inside front cover OP D

Visit www.carechoices.co.uk for further assistance with your search for care 55 West Cornwall care homes continued

HIGHDOWNS RESIDENTIAL HOME PENDARVES Highdowns, Blackrock, Camborne TR14 9PD 3 Pendarves Road, Camborne TR14 8QB Tel: 01209 832261 LDA MH Tel: 01209 610827 LDA YA

HILLCREST PENDARVES RESIDENTIAL CARE HOME 2 Trefusis Road, Redruth TR15 2JH 25 Pendarves Road, Camborne TR14 7QF Tel: 01209 698595 LDA Tel: 01209 714576 OP PD SI

HUTHNANCE PARK PENLEE RESIDENTIAL CARE HOME Nancegollan, Helston TR13 0AZ 56 Morrab Road, Penzance TR18 4EP Tel: 01736 850955 LDA Tel: 01736 364102 OP D MH

LANGHOLME PENMENETH HOUSE Arwenack Avenue, Falmouth TR11 3LD 16 Penpol Avenue, Hayle TR27 4NQ Tel: 01326 314512 OP Tel: 01736 752359 OP

LITTLE TREFEWHA CARE HOME PINES, THE Praze-an-Beeble, Camborne TR14 0JZ Poldory, Carharrack, Redruth TR16 5HS Tel: 01209 831566 OP Tel: 01209 200544 LDA YA

LOWENAC PINE TREES CARE CENTRE 2 Lowenac Gardens, Camborne TR14 7EX 15 Horsepool Road, Connor Downs, Hayle TR27 5DZ Tel: 01209 200544 LDA Tel: 01736 753249 OP

LYNDHURST POLVENTON RESIDENTIAL CARE HOME Hea Road, Heamoor, Penzance TR18 3HB St Keverne, Helston TR12 6NS Tel: 01736 331008 LDA Tel: 01326 280734 OP D PD MH

MENWINNION COUNTRY HOUSE RIDGEWOOD Lamorna Valley, Penzance TR19 6BJ 54 Mount Pleasant Road, Camborne TR14 7RJ Tel: 01736 810233 OP D PD MH Tel: 01209 710799 LDA

MOROVAHVIEW RESIDENTIAL HOME RIDGEWOOD LODGE 1 Bar View Lane, Hayle TR27 4AJ 51 Roskear, Camborne TR14 8DQ Tel: 01736 753772 OP D MH Tel: 01209 714032 LDA MH MOUNT PLEASANT HOUSE Pentalek Road, Camborne TR14 7RQ Tel: 01209 716424 OP Parc Vro ‘A well established family run home OLD MANOR HOUSE, THE set in beautiful country surroundings’ 6 Regent Terrace, Penzance TR18 4DW We are a small, friendly home with exceptional staff and home cooking, all facilities offered. Day Care and trial visits welcome. Tel: 01736 363742 Advert page 58 OP High standard of Dementia Care available. For a brochure and to arrange a visit please tel: 01326 221275 PARC VRO RESIDENTIAL HOME REG. MAN Alison Stevenson. Mawgan-in-Meneage, Mawgan, Helston TR12 6AY Parc Vro, Mawgan, Helston TR12 6AY Registered with CQC. Member of NCA. Tel: 01326 221275 Advert adjacent OP D MH

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Cornwall care homes continued

ROSCARRACK HOUSE ST MARY’S HAVEN RESPITE Bickland Water Road, Falmouth TR11 4SB St Marys Street, Penzance TR18 2DH Tel: 01326 312498 OP Tel: 01736 367342 OP ROSE HOUSE STATION VILLA Wheal Rose, Scorrier, Redruth TR16 5DF 18 Station Hill, Hayle TR27 4NG Tel: 01209 891090 LDA MH YA Tel: 01736 755251 OP D PD LDA YA ROSEDENE HOUSE 22 Rosewarne, Camborne TR14 8BE TOLVERTH HOUSE Tel: 01209 714238 LDA Long Rock, Penzance TR20 8JQ Tel: 01736 710736 ROSEMERRYN OP D PD MH AD 2a Cadogan Road, Camborne TR14 7RS TREFUSIS Tel: 01209 610210 LDA YA 38 Trefusis Road, Redruth TR15 2JH ROSEWARNE Tel: 01209 219333 LDA YA Holman Park, Tehidy Road, Camborne TR14 8FD TRELAWNEY HOUSE Tel: 01209 713729 OP D PD LDA SI YA Polladras, Breage, Helston TR13 9NT ROSEWARNE CARE Tel: 01736 763334 LDA YA Largiemore, 42 Tehidy Road, Camborne TR14 8LL Tel: 01209 712854 LDA TREMETHICK HOUSE SHELDON HOUSE NURSING HOME Meadowside, Redruth TR15 3AL Sea View Road, Falmouth TR11 4EF Tel: 01209 215713 Advert page 58 OP D Tel: 01326 313411 OP D TREWITHEN SILVERDALE Treslothan, Camborne TR14 9LP 10 Trewirgie Road, Redruth TR15 2SP Tel: 01209 612151 LDA YA Tel: 01209 217585 LDA WHEAL GERRY ST CLAIR HOUSE 33, 34 and 36 Wheal Gerry, Camborne TR14 8TY 32 Basset Road, Camborne TR14 8SL Tel: 01209 200544 LDA YA Tel: 01209 713273 OP ST MARY’S HAVEN RESIDENTIAL CARE HOME WHITE HOUSE FALMOUTH, THE St Marys Street, Penzance TR18 2DH 128 Dracaena Avenue, Falmouth TR11 2ER Tel: 01736 367342 OP D PD Tel: 01326 318318 OP West Cornwall care homes with nursing

BEECHES NURSING HOME, THE BONAER CARE HOME 22 St Georges Road, Hayle TR27 4AH 17 Station Hill, Hayle TR27 4NG Tel: 01736 752725 Advert inside back cover D PD SI Tel: 01736 752090 OP PD SI

BENONI NURSING HOME LTD CHYLIDN 12 Carrallack Terrace, St Just, Penzance TR19 7LW Valley Lane, Carnon Downs, Truro TR3 6LP Tel: 01736 788433 OP D PD Tel: 01872 863900 LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 57 West Cornwall care homes with nursing continued

CORNWALLIS NURSING HOME PENHELLIS NURSING HOME Trewidden Road, St Ives TR26 2BX Cross Street, Helston TR13 8NQ Tel: 01736 796856 OP D MH Tel: 01326 565840 OP D PD SI FAIRHOLME POLDHU Roskear, Camborne TR14 8DN Poldhu Cove, Mullion, Helston TR12 7JB Tel: 01209 714491 Advert page 59 OP PD YA Tel: 01326 240977 OP PD GLENCOE CARE HOME PONSANDANE 23 Churchtown Road, Gwithian, Hayle TR27 5BX Chyandour Terrace, Penzance TR18 3LT Tel: 01736 752216 OP D PD LDA Tel: 01736 330063 OP D PD LDA KING CHARLES COURT PORTHGWARA NURSING HOME Marlborough Road, Falmouth TR11 3LR North Corner, Coverack, Helston TR12 6TG Tel: 01326 311155 OP D PD SI Tel: 01326 280307 OP PD YA ANSON CARE Caring homes where every effort is made to respect the privacy, independence & dignity of each resident

Tremethick House, Redruth, 01209 215713 All our residents will be able to benefit Mrs Jeanette Harvey from the following services:

Crossroads House, Scorrier, 01209 820551 • Short & long term care Ms Jacquie Pilcher • Mainly single rooms, mostly with en-suite

Harbour House, Portreath, 01209 843276 • Regular outings Mrs Maureen Pearson • Day Care

Old Manor House, Penzance, 01736 363742 • Hairdressing Mrs Sian Bunoomally • Delightful gardens

Harbour Home Care, 01209 843001 • Lifts to all floors • Care in your own home Phone: 01209 843001 Fax: 01209 844899 [email protected] • Self-contained supported living sometimes available

Sarah Eustice Operations Manager ANSON CARE SERVICES 01209 843001 Managing Partner (Registered Provider) Mrs Mary Anson MSc RGN

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Cornwall care homes with nursing continued

SHELDON HOUSE NURSING HOME TREVAYLOR MANOR Sea View Road, Falmouth TR11 4EF Gulval, Penzance TR20 8UR Tel: 01326 313411 OP D Tel: 01736 350856 OP D PD MH ST MARTIN’S Advert inside front cover TREVERN Advert inside front cover St Martin’s Crescent, Camborne TR14 7HJ 72 Melville Road, Falmouth TR11 4DD Tel: 01209 713512 OP D PD MH Tel: 01326 312833 OP D MH ST TERESA’S CARE HOME WITH NURSING TREWARTHA PHYSICAL DISABILITIES Trewartha Estate, Carbis Bay, St Ives TR26 2TQ Long Rock, Penzance TR20 9BJ Tel: 01736 797183 Advert inside front cover D MH Tel: 01736 710336 PD YA TREFULA HOUSE St Day, Redruth TR16 5ET Tel: 01209 820215 FAIRHOLME OP D PD MH NURSING HOME 24 hour care provided by experienced qualified nurses TREGENNA HOUSE in a warm and caring environment Pendarves Road, Camborne TR14 7QG ◆ Short and long term placements ◆ ◆ Competitive fees ◆ Tel: 01209 713040 OP D MH ◆ Good home cooking with special diets catered for ◆ ◆ Regular visits from the chiropodist and hairdresser ◆ TRENGROUSE ◆ Excellent links within the community ◆ ROSKEAR, CAMBORNE, CORNWALL TR14 8DN Trengrouse Way, Helston TR13 8BA TELEPHONE: (01209) 714491 Tel: 01326 573382 Advert inside front cover OP D WWW.FAIRHOLMENURSINGHOME.CO.UK

Central Cornwall care homes

AVERLEA RESIDENTIAL HOME BRAKE MANOR, THE Fore Street, Polgooth, St Austell PL26 7BP 97 Bodmin Road, St Austell PL25 5AG Tel: 01726 66892 OP D Tel: 01726 213121 Advert page 44 OP D

BAWDEN MANOR FARM CAPRERA West Polberro, St Agnes TR5 0ST 61 Truro Road, St Austell PL25 5JG Tel: 01872 552237 LDA YA Tel: 01726 72956 OP D MH YA

BEACH, THE CHY KOES Alexandra Road, Newquay TR7 3NB Woodland Road, St Austell PL25 4RA Tel: 01326 371000 LDA Tel: 01726 76045 PD

BIGWIG HOUSE CLOVELLY HOUSE CARE HOME Rhubarb Hill, Holywell Bay, Newquay TR8 5PT 18 St Michaels Road, Newquay TR7 1RA Tel: 01637 831220 PD YA Tel: 01637 876668 OP

BOS Y’N DRE COMPRIGNEY VEAN 76 Bodmin Road, St Austell PL25 5AG Comprigney Vean, Comprigney Hill, Truro TR1 3EF Tel: 01726 74629 LDA Tel: 01209 200544 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 59 Longview Care Home

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Longview committed to caring Longview/RQJYLHZ&DUH+RPH5RVHKLOO*RRQKDYHUQ7UXUR&RUQZDOO75-; Care Home, Rosehill, Goonhavern, Truro, Cornwall, TR4 9JX

longview-links.indd 1 23/11/11 15:04:54

Longview committed to caring

Longview committed to caring Central Cornwall care homes continued

COPPER BEECHES LODGE KERNOU RESIDENTIAL HOME 52 Truro Road, St Austell PL25 5JJ West Cliff, Porthtowan TR4 8AE Tel: 01726 74024 LDA YA Tel: 01209 890386 LDA

CRANTOCK LODGE KIMBERLEY COURT 34 Bonython Road, Newquay TR7 3AN Kimberley Close, Crantock Street, Newquay TR7 1JG Tel: 01637 872112 OP Tel: 01637 850316 OP D

CRESCENT RESIDENTIAL CARE HOME, THE LILENA RESIDENTIAL CARE HOME 1 Island Crescent, Newquay TR7 1DZ 2 Quintrell Road, St Columb Minor, Tel: 01637 874493 MH Newquay TR7 3DZ Tel: 01637 877662 MH CROSS KEYS 17 Church Road, Penryn TR10 8DA LITTLECROFT Tel: 01326 372979 LDA YA Rhubarb Hill, Hollywell Bay, Newquay TR8 5PT Tel: 01637 830489 LDA YA EAST WHEAL ROSE St Newlyn East, Newquay TR8 5JD LONGVIEW CARE HOME LTD Tel: 01872 510750 LDA YA Rosehill, Goonhavern, Truro TR4 9JX Tel: 01872 573378 Advert page 60 OP D PD MH GROVE, THE 181 Charlestown Road, Charlestown, LOWENA St Austell PL25 3NP Mitchell Hill, Truro TR1 1JX Tel: 01726 76481 OP Tel: 01872 270013 LDA

HEIGHTLEA LOWENVA CARE Old Falmouth Road, Truro TR1 2HN Rescorla, St Austell PL26 8YT Tel: 01872 263344 LDA YA Tel: 01726 850823 D PD LDA SI YA

HF TRUST – TRELAWNEY MANSE, THE 34 Brookside, St Austell PL25 4HL 15 Cargoll Road, St Newlyn East, Newquay TR8 5LB Tel: 01726 69735 LDA Tel: 01872 510844 OP D HF TRUST – TRELOWEN MENNA HOUSE 1 Blowing House Lane, St Austell PL25 5AT Menna, Grampound Road, Truro TR2 4HA Tel: 01726 65366 OP LDA YA Tel: 01726 883478 LDA YA

HOLLIES, THE MONTROSE BARN 1 Tremodrett Road, St Austell PL26 8JA Rose-in-Vale, Mithian, St Agnes TR5 0QE Tel: 01726 890247 OP D PD MH SI Tel: 01872 553059 LDA

HOLLYBUSH RESIDENTIAL HOME MOUNT PLEASANT CARE HOME 45 Glamis Road, Newquay TR7 2RY 18 Rosemundy, St Agnes TR5 0UD Tel: 01637 874148 OP D Tel: 01872 553165 Advert page 62 OP

ISMEER NAK CENTRE Trewollock Lane, Gorran Haven, St Austell PL26 6NT Sundial House, Coosebean, Truro TR4 9EA Tel: 01726 843480 Advert page 64 OP D Tel: 01872 241878 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 61 Mount Pleasant page.indd 1 17/03/2015 10:56 Central Cornwall care homes continued

OCEAN HILL LODGE RESIDENTIAL CARE HOME SEPTEMBER LODGE 4-6 Trelawney Road, Newquay TR7 2DW Wheal Hope, Goonhaven, Truro TR4 9QJ Tel: 01637 874595 OP D Tel: 01872 571879 LDA

PENBERTHY Advert inside front cover SPRINGFIELD HOUSE 111 Mountwise, Newquay TR7 2BT Perrancoombe, Perranporth TR6 0JA Tel: 01637 873845 OP D PD MH Tel: 01872 573538 LDA YA

PENRICE HOUSE ST ERME CAMPUS Porthpean, St Austell PL26 6AZ St Erme, Truro TR4 9BW Tel: 01726 73067 OP Tel: 01872 264231 LDA YA

PENROSE FARM ST GEORGES HOTEL – CARE HOME Bodmin Road, Goonhavern, Truro TR4 9QF St George’s Road, Truro TR1 3JE Tel: 01209 200544 LDA YA Tel: 01872 272554 Advert page 64 OP

PENTIRE SUNNINGDALE HOUSE 15 Pentire Crescent, Newquay TR7 1PU Boscawen Road, Perranporth TR6 0EP Tel: 01637 879589 LDA YA Tel: 01872 571151 OP D MH

PENTREE LODGE RESIDENTIAL CARE HOME SUNNYDENE 63-65 Pentire Avenue, Pentire, Newquay TR7 1PD 5 Mill Hill, Lostwithiel PL22 0HB Tel: 01637 877662 MH Tel: 01208 872602 LDA

PERRAN BAY CARE HOME TANGLEWOOD St Pirans Road, Perranporth TR6 0BH Coombe Road, Lanjeth, St Austell PL26 7TF Tel: 01872 572275 OP Tel: 01726 71088 LDA YA

PHILIPHAUGH MANOR TARRANT HOUSE Station Road, St Columb TR9 6BX 2 Southview, Perrancoombe, Perranporth TR6 0JB Tel: 01637 880520 D PD MH SI Tel: 01872 572214 LDA YA

QUMRAN REST HOME TRAMWAYS 7 Trevose Avenue, Newquay TR7 1NJ 39 Trebarwith Crescent, Newquay TR7 1DX Tel: 01637 876699 OP D Tel: 01637 874418 LDA

REDANNICK TRECARREL CARE HOME Redannick Lane, Truro TR1 2JP Castle Dore Road, Tywardreath PL24 2TR Tel: 01872 276889 Advert inside front cover D MH Tel: 01726 813588 OP D

ROSEHILL HOUSE RESIDENTIAL HOME TREGARNE Middleway, St Blazey, Par PL24 2LB North Street, St Austell PL25 5QE Tel: 01726 812424 OP D Tel: 01726 72429 LDA

ROWANS RESIDENTIAL CARE HOME TREGOLLS MANOR 31 Goonown, St Agnes TR5 0UY Tregolls Road, Truro TR1 1XQ Tel: 01872 552147 OP Tel: 01872 223330 OP

Visit www.carechoices.co.uk for further assistance with your search for care 63

Mount Pleasant page.indd 1 17/03/2015 10:56 Personalised care from your local Barchester care home At Barchester Healthcare we know that finding the right care home can be a daunting decision so we’ll do everything we can to help. Our carefully selected and well-trained staff are always on hand to offer friendly advice or give tours of the home at a time to suit you. Our welcoming homes have a variety of free guides available to help with the process of choosing a care home, why not pop in and pick up a copy? Nursing • Residential • Dementia • Respite

To arrange a tour or for some friendly advice, contact your local home:

Kenwyn Care Home Kernow House Care Centre Newmills Lane, Truro, TR1 3EB Landlake Road, Launceston, PL15 9HP Tel: 01872 464 403 Tel: 01566 461 160 www.barchester.com

St George’s Hotel Care Home

At St George’s you will feel at home, not in a home.

. A lovely house with a caring and comfortable . 24-hour care atmosphere . Level walking ground to shops (5 mins) WHERE QUALITY OF LIFE IS IMPORTANT . Private telephones & individual numbers in . Visiting hairdresser and chiropodist We have been caring for people since 1978. all rooms (no line rental charged, standard BT call . Grade II listed building Visit us and talk to our residents. charges apply)

St. George’s Road, Truro, Cornwall TR1 3JE . Owner: Mr R. Little . Contact: Mrs J. Coon – Manager . Tel: 01872 272554

A family run residential home for the past 40 years. Ismeer Close to St Austell town centre and Residential Care it’s amenities, situated in an acre of gardens with lovely views looking Priding ourselves on offering a down over the valley. homely environment. Providing Long term Care & Respite Care. Ismeer is a family run Residential Home with large gardens and 59 South Street picturesque sea views of Gorran Haven, which provides long-term 01726 72941 St Austell and Respite care for individuals with a wide variety of needs. [email protected] Cornwall www.wentworthcarehome.co.uk PL25 5BN 01726843480 • [email protected]

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Central Cornwall care homes continued

TRESEDER HOUSE WILLOWS, THE 111 Moresk Road, Truro TR1 1BP Halvarras Park, Playing Park, Truro TR3 6HE Tel: 01872 274172 LDA Tel: 01872 865588 LDA YA TRESILLIAN RESIDENTIAL HOME WOODLAND 41 Eastcliffe Road, Par PL24 2AJ Woodland Road, St Austell PL25 4RA Tel: 01726 814834 PD YA Tel: 01726 72903 Advert inside front cover OP D MH

TRESLEIGH WOODSIDE FARM HOUSE Fore Street, Grampound Road, Truro TR2 4DU Edgecumbe Road, St Austell PL25 5SW Tel: 01726 883431 LDA YA Tel: 01726 77401 LDA WENTWORTH RESIDENTIAL HOME ZION HOUSE 59 South Street, St Austell PL25 5BN Higher Trevellas, St Agnes TR5 0XS Tel: 01726 72941 Advert page 64 OP Tel: 01872 552650 D LDA

Central Cornwall care homes with nursing

ALEXANDRA NURSING HOME COWBRIDGE NURSING HOME 11 Alexandra Road, Porth TR7 3ND Rose Hill, Lostwithiel PL22 0JW Tel: 01637 877508 OP D Tel: 01208 872227 OP D MH

AMBERLEY HOUSE CARE HOME – TRURO ELMSLEIGH CARE HOME Advert page 44 The Crescent, Truro TR1 3ES St Andrew’s Road, Par PL24 2LX Tel: 01872 271921 OP Tel: 01726 213123 OP D PD MH SI YA AD

CAPRERA ESHCOL HOUSE NURSING HOME 61 Truro Road, St Austell PL25 5JG 12 Clifton Terrace, Portscatho, Truro TR2 5HR Tel: 01726 72956 OP D MH YA Tel: 01872 580291 OP D PD MH

CARRICK KENWYN 11 Carlyon Road, Playing Place, Truro TR3 6EU Newmills Lane, Kenwyn Hill, Truro TR1 3EB Tel: 01872 864657 LDA YA Tel: 01872 464403 Advert page 64 OP D PD MH YA

CATHEDRAL VIEW HOUSE MOUNTFORD Advert inside front cover Kenwyn Church Road, Truro TR1 3DR Cyril Road, Truro TR1 3TB Tel: 01872 222132 OP D PD Tel: 01872 274097 OP D PD MH

CLINTON HOUSE NURSING HOME NEWQUAY NURSING AND RESIDENTIAL HOME 75 Truro Road, St Austell PL25 5JQ 55-57 Pentire Avenue, Newquay TR7 1PD Tel: 01726 213122 Advert page 44 OP PD Tel: 01637 873314 OP

COLLAMERE NURSING HOME NORTH HILL HOUSE 52 Grenville Road, Lostwithiel PL22 0RA 7 North Hill Park, St Austell PL25 4BJ Tel: 01208 226006 Advert page 44 OP Tel: 01726 72647 OP

Visit www.carechoices.co.uk for further assistance with your search for care 65 Central Cornwall care homes with nursing continued

OLD ROSELYON MANOR NURSING HOME, THE ST MARGARETS NURSING HOME Par PL24 2LN Mylords Road, Fraddon, St Columb TR9 6LX Tel: 01726 814297 OP D PD Tel: 01726 861497 OP ROSELAND CARE LTD TREVARNA 23 Fore Street, Tregony TR2 5PD 4 Carlyon Road, St Austell PL25 4LD Tel: 01872 530665 OP D PD Tel: 01726 75066 Advert inside front cover OP D MH

SANSIGRA CARE HOME A countywide list of home care providers High Road, Zelah, Truro TR4 9HN starts on page 31. Tel: 01872 540363 LDA East Cornwall care homes

APPLEBY LODGE CROMARTY HOUSE Launceston Road, Kelly Bray, Callington PL17 7JE 11 Priory Road, Bodmin PL31 2AF Tel: 01579 383979 OP Tel: 01208 78607 LDA ATLANTIS CARE HOME EIRENIKON PARK RESIDENTIAL HOME Polperro Road, Polperro PL13 2JP Bossiney Road, Tintagel PL34 0AE Tel: 01503 272243 OP D Tel: 01840 770252 OP BARNFIELD HOUSE LISKEARD ELDON HOUSE RESIDENTIAL HOME 9-10 Barnfield Terrace, Liskeard PL14 4DT Downgate, Upton Cross, Liskeard PL14 5AJ Tel: 01579 347617 OP PD MH YA Tel: 01579 362686 OP D PD LDA MH SI YA AD BOISDALE HOUSE ELMSLEA CARE HOME 78 North Road, Saltash PL12 6BE 34 Dunheved Road, Launceston PL15 9JQ Tel: 01752 846822 OP LDA YA Tel: 01566 777661 MH BOWDEN-DERRA PARK EVENTIDE RESIDENTIAL HOME LTD Polyphant, Launceston PL15 7PU 22 Downs View, Bude EX23 8RQ Tel: 01566 880340 D PD LDA MH SI Tel: 01288 352602 OP CHYVARHAS Advert inside front cover FAIRFIELD COUNTRY REST HOME 22 Saltash Road, Callington PL17 7EF Launcells, Bude EX23 9NH Tel: 01579 383104 OP D PD LDA MH SI YA AD Tel: 01288 381241 OP D CLANN HOUSE FERNLEIGH HOUSE Clann Lane, Lanivet, Bodmin PL30 5HD Albaston, Gunnislake PL18 9AJ Tel: 01208 831305 D MH YA Tel: 01822 832926 OP D PD MH SI CLUBWORTHY HOUSE GARDEN HOUSE Clubworthy, Launceston PL15 8NZ Polyphant, Launceston PL15 7PU Tel: 01566 785435 LDA Tel: 01566 880340 D PD LDA MH SI COOMBE HOUSE RESIDENTIAL HOME HELEBRIDGE HOUSE Lamellion, Liskeard PL14 4JU Hele Road, Marhamchurch, Bude EX23 0JB Tel: 01579 346819 OP D MH Tel: 01288 361310 LDA

66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Cornwall care homes continued

HF TRUST – CHY KERES LISKEARD EVENTIDE HOME Tregadillett, Launceston PL15 7EU 14 Castle Street, Liskeard PL14 3AU Tel: 01566 779805 LDA Tel: 01579 342676 Advert below OP HF TRUST – ROSLYN HOUSE MANOR HOUSE 68 Molesworth Street, Wadebridge PL27 7DS Higher Tremar, Tremar, Liskeard PL14 5HJ Tel: 01208 815489 LDA Tel: 01579 343534 OP D MH HF TRUST – ST TEATH SITE MICHAEL BATT FOUNDATION – 13 Trehannick Road, St Teath, Bodmin PL30 3LG LONGMEADOW ROAD Tel: 01208 851462 LDA Saltash PL12 6DW Tel: 01752 310531 LDA HIGHER KEASON CARE HOME Higher Keason Farm, St Ive, Liskeard PL14 3NE NEW WITHEVEN Tel: 01579 383137 LDA Jacobstow, Bude EX23 0BX Tel: 01566 781285 LDA YA HIGHERMEAD CARE HOME College Road, Camelford PL32 9TL NO. 18 Tel: 01840 212528 OP D 18 Serpells Meadow, Polyphant, Launceston PL15 7PR Tel: 01566 880340 LDA HIGHPOINT LODGE 69 Molesworth Street, Wadebridge PL27 7DS OLD VICARAGE CARE HOME Tel: 01208 814525 OP MH Antony, Torpoint PL11 3AQ Tel: 01752 812384 OP D PD MH HILLSBOROUGH RESIDENTIAL HOME Southern Road, Callington PL17 7ER OUR HOUSE Tel: 01579 383138 OP D PD SI South Petherwin, Launceston PL15 7LQ Tel: 01566 786736 D PD LDA MH SI YA KILKHAMPTON LODGE Kilkhampton Road, Kilkhampton, Bude EX23 9PA PEN INNEY HOUSE Lewannick, Launceston PL15 7QD Tel: 01288 321129 LDA MH YA Tel: 01566 782318 OP D PD KILMAR HOUSE Higher Lux Street, Liskeard PL14 3JU PENBOWNDER HOUSE Trebursye, Launceston PL15 7ES Tel: 01579 343066 OP Tel: 01566 774752 OP D LDA MH KINGSTON HOUSE Miners Way, Liskeard PL14 3ET PENDREA HOUSE 14 Westheath Avenue, Bodmin PL31 1QH Tel: 01579 346993 PD LDA SI YA Tel: 01208 74338 OP LISKEARD EVENTIDE HOME PENGOVER The aim of the Home is to provide a warm, friendly atmosphere where Pengover Road, Liskeard PL14 3EN Residents can retain their independence and privacy. Tel: 01579 343397 Advert inside front cover OP D MH Residents are encouraged to continue with their interests and activities, with the security of care from experienced well-trained staff. PENLEA We also offer day-care and respite care 13 Dunheved Road, Launceston PL15 9JE to individuals over the age of 65 years. Tel: 01566 775943 LDA Tel: 01579 342676 PENMOUNT GRANGE 14 Castle Street, Liskeard, PL14 3AU Lanivet, Bodmin PL30 5JE www.liskeardeventidehome.co.uk Tel: 01208 831220 OP

Visit www.carechoices.co.uk for further assistance with your search for care 67 East Cornwall care homes continued

PORTE ROUGE CARE HOME ST PETROC’S CARE HOME Vicarage Road, Torpoint PL11 2EP St Nicholas Street, Bodmin PL31 1AG Tel: 01752 814469 OP D YA Tel: 01208 262900 OP D

RED GABLES STONEYBRIDGE COTTAGE 59 Killerton Road, Bude EX23 8EW Pengover Road, Liskeard PL14 3NH Tel: 01288 355250 OP D PD Tel: 01579 348774 LDA YA RESTGARTH SUNRAYS Langreek Lane, Polperro PL13 2PW Stratton Road, Bude EX23 8AQ Tel: 01503 272016 OP D Tel: 01566 781285 LDA YA RNID ACTION ON HEARING LOSS TAMARA HOUSE 16 PENDEAN COURT Thanckes Close, Torpoint PL11 2RA Barras Cross, Liskeard PL14 6DZ Tel: 01752 813527 OP D MH Tel: 01579 340201 PD LDA MH SI YA ROSEACRE TREGERTHA COURT CARE HOME St Winnolls, Polbathic, Torpoint PL11 3DX Station Road, Looe PL13 1HN Tel: 01503 775900 Advert page 44 Tel: 01503 230256 OP D LDA MH OP D ROWAN HOUSE RESIDENTIAL HOME TREHEIGHTS RESIDENTIAL CARE HOME 4 Lower Port View, Saltash PL12 4BY Trebetherick, Wadebridge PL27 6SB Tel: 01752 843843 OP D PD LDA MH SI YA AD Tel: 01208 863471 OP D PD SI SPRINGFIELD HOUSE RESIDENTIAL TREMANSE HOUSE CARE HOME CARE HOME Beacon Hill, Bodmin PL31 1JA North Hill, Launceston PL15 7PQ Tel: 01208 74717 OP MH YA Tel: 01566 782361 OP D MH TREVANION HOUSE HOLIDAYS LTD ST ANNE’S – SALTASH Trevanion Road, Wadebridge PL27 7PA Plougastel Drive, Callington Road, Saltash PL12 6DJ Tel: 01208 814903 LDA Tel: 01752 847001 OP D TREZELA HOUSE ST ANNE’S RESIDENTIAL HOME LTD 23 Egloshayle Road, Wadebridge PL27 6AD Whitstone, Holsworthy EX22 6UA Tel: 01208 813756 OP D LDA MH YA Tel: 01288 341355 OP D ST ANTHONY’S RESIDENTIAL HOME LTD UDAL GARTH Station Road, Liskeard PL14 4BY 2 North Road, Torpoint PL11 2DH Tel: 01752 815999 Tel: 01579 342308 OP D LDA ST BREOCK WHITE HOUSE CARE HOME, THE Whiterock, Wadebridge PL27 7NN 40 Castle Street, Bodmin PL31 2DU Tel: 01208 812246 Advert inside front cover OP D MH Tel: 01208 72310 OP D PD MH ST BRIDGET’S CARE HOME WOODLANDS 64 St Nicholas Street, Bodmin PL31 1AG Well Park Road, Drakewalls, Gunnislake PL18 9ED Tel: 01208 78170 LDA Tel: 01822 832451 LDA YA

68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Cornwall care homes with nursing

ASHEBOROUGH HOUSE CARE CENTRE – MALVERN HOUSE SALTASH 10 St Stephen’s Road, Saltash PL12 4BG St Stephens, Saltash PL12 4AP Tel: 01752 842463 OP PD SI Tel: 01752 845206 OP D PD PENDRUCCOMBE HOUSE BEAUMONT COURT 23 Tavistock Road, Launceston PL15 9HF North Petherwin, Launceston PL15 8LR Tel: 01566 776800 OP Tel: 01566 785350 OP D PD MH SI PENGOVER BEECH LAWN NURSING AND Pengover Road, Liskeard PL14 3EN RESIDENTIAL HOME Tel: 01579 343397 Advert inside front cover OP D MH 45 Higher Lux Street, Liskeard PL14 3JX ROSEWOOD HOUSE Tel: 01579 346460 OP D PD MH Polyphant, Launceston PL15 7PU BELMONT HOUSE NURSING HOME Tel: 01566 880340 D PD LDA MH SI Love Lane, Bodmin PL31 2BL ST THERESA’S NURSING HOME Tel: 01208 75057 OP D St Therese Close, Callington PL17 7QF CARITATE NURSING HOME Tel: 01579 550060 Advert page 44 OP D Laninval House, Treningle Hill, Bodmin PL30 5JU TAMAR HOUSE NURSING HOME Tel: 01208 75628 PD YA 175 Old Ferry Road, Saltash PL12 6BN CASTLE HILL HOUSE CARE HOME Tel: 01752 843579 OP D PD WITH NURSING TORPOINT NURSING CENTRE Castle Street, Bodmin PL31 2DY Vicarage Road, Torpoint PL11 2BW Tel: 01208 73802 OP D PD Tel: 01752 813677 OP D PD MH YA

CEDAR GRANGE Advert inside front cover TRELANA Cross Lanes, Lanstephan, Launceston PL15 8FB Northcott Mouth Road, Poughill, Bude EX23 9EL Tel: 01566 773049 OP D PD MH Tel: 01288 354613 D PD MH SI

CHYVARHAS Advert inside front cover TREWISTON LODGE NURSING HOME 22 Saltash Road, Callington PL17 7EF St Minver, Wadebridge PL27 6PU Tel: 01579 383104 OP D PD LDA MH SI YA AD Tel: 01208 863488 OP

ELMS CARE CENTRE, THE TREZELA HOUSE 108 Grenfell Avenue, Saltash PL12 4JE 23 Egloshayle Road, Wadebridge PL27 6AD Tel: 01752 846335 OP Tel: 01208 813756 OP D LDA MH YA

HILLCREST HOUSE WINDMILL COURT Barbican Road, East Looe PL13 1NN St Miniver, Wadebridge PL27 6RD Tel: 01503 265151 OP D PD MH SI YA Tel: 01208 863831 OP PD SI KERNOW HOUSE Landlake Road, Launceston PL15 9HP A countywide list of home care providers starts on page 31. Tel: 01566 461160 Advert page 64 OP D PD MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 69 Useful local contacts

Age UK Cornwall and Isles of Scilly alike. Contains the Cornwall Mental Health Aims to improve the lives of all older people Directory. by helping to solve problems and offering Web: www.cornwallmentalhealth.com advice. Boscawen House, Chapel Hill, Truro TR1 3BN Cornwall Mobility Centre Tel: 01872 266388 Specialist services and equipment for people Carers Helpline: 01872 266383 throughout the South West Peninsula to help Email: [email protected] with independent mobility. Web: www.ageuk.org.uk/cornwall Cornwall Mobility, North Buildings, Royal Cornwall Hospital, Truro TR1 3LQ Alzheimer’s Society, Cornwall and Isles of Tel: 01872 254920 Scilly Email: [email protected] Works to improve the quality of life of people Web: www.cornwallmobility.co.uk affected by dementia. Office 11 & 12, Woodbine Farm Business Cornwall Rural Community Council Centre, Threemilestone, Truro, A Cornish charity that promotes the needs Cornwall TR3 6BW of rural communities and runs services for Tel: 01872 277963 carers, people with mental health conditions, Email: [email protected] children and young people. 2 Prince’s Street, Truro TR1 2ES Carers’ Break Service Tel: 01872 273952 Information, support and services to carers, Email: [email protected] concerned family and friends. Web: www.cornwallrcc.org.uk 207/208 Victoria Beacon Place, Station Approach, Victoria, Roche, Disability Information and Advice Line St Austell PL26 8LG (DIAL) Cornwall Tel: 01726 890828 Pan-disability telephone support service. Email: [email protected] Units 1G & H, Guildford Road Industrial Web: www.carersbreak.org.uk Estate, Hayle TR27 4QZ Tel: 01736 759500 Citizens Advice Bureau Text: 07522 970336 Practical, reliable, up-to-date information on Email: [email protected] a wide range of topics. Web: www.disabilitycornwall.org.uk Cornwall-wide telephone Advice Centre: 03444 111 444 Direct Payments Team Monday to Friday 10.00am to 4.00pm Part of Adult Care and Support. Contact the Access and Assessment Team Cornwall Community Directory for specific advice about Direct Payments. Find out more about what services and Tel: 0300 123 4131 events are provided in your local community, as well as information and advice. Disability Cornwall Web: www.supportincornwall.org.uk Aims to empower disabled people to achieve independence, choice and control. Cornwall Mental Health Units 1G and H, Guildford Road A one stop shop for all mental health services Industrial Estate, Guildford Road, in Cornwall, for public and professionals Hayle TR27 4QZ

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Tel: 01736 756655 PALS (Patient Advice Liaison Service) Email: [email protected] For comments, compliments and complaints Web: www.disabilitycornwall.org.uk about NHS services. 1st floor, Trelawny Wing, at the Royal Adult Care and Support Cornwall Hospital, Truro TR1 3LJ Cornwall Council Headquarters, Tel: 01872 252793 County Hall, Treyew Road, Truro TR1 3AY Text: 07800 006479 Tel: 0300 123 4131 Email: [email protected] Email: [email protected] Web: www.cornwall.gov.uk Royal Cornwall Hospitals NHS Trust Web: www.rcht.nhs.uk Enquiries about all Council services can be made at any of the One Stop Shops listed Royal Cornwall Hospital on page 72. Copies of this Directory are Truro TR1 3LJ available from many of them as well. Tel: 01872 250000

Enable in Cornwall St Michael’s Hospital Support for adults with disabilities. Trelissick Road, Hayle TR27 4JA Room B109, Beacon Place, Station Approach, Tel: 01736 753234 Victoria, St Austell PL26 8LG Tel: 01726 890711 West Cornwall Hospital Email: [email protected] St Clare Street, Web: www.enableincornwall.co.uk Penzance TR18 2PF Tel: 01736 874000 Hearing Loss Cornwall Supports deaf and hard of hearing people in Shared Lives South West Cornwall and the Isles of Scilly. A social care service that enables people 3 Walsingham Place, with a learning disability or mental health Truro TR1 2RP issues, older people, parents with a learning Tel: 01872 225868 disability and people with dementia to Textphone: 01872 263664 get support in the ordinary homes of its Web: www.hearinglosscornwall.org approved carers. Trewellard Farm, Wheal Rose, Outlook South West Scorrier, Redruth TR16 5DH Offers a range of psychological therapies Tel: 01209 891888 to people aged 16+ registered with a GP Email: [email protected] practice in Cornwall. They are free to access Web: www.sharedlivessw.org.uk and include everything from Cognitive Behavioural Therapy (CBT) and traditional Transport Access People (TAP) counselling services, to the latest evidence- TAP is a subsidiary of Age UK Cornwall and based treatments. The Isles of Scilly. Help to get around in 2D Restormel Estate, Cornwall is provided by a fleet of minibuses Lostwithiel PL22 0HG and volunteer drivers. Nominal charges apply Patient Line: 01208 871905 to cover the volunteers’ fuel costs. General enquiries: 01208 871414 Tel: 01872 223388 Web: www.outlooksw.co.uk Email: [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 71 Tremorvah Industries Helston Endeavour to match the best mobility Isaac House, Tyacke Road TR13 8RR equipment to people’s needs and aspirations. Unit 8, Threemilestone Industrial Estate, Launceston Truro TR4 9LD Bounsalls Lane PL15 9AB Tel: 01872 324340 Email: [email protected] Liskeard Web: www.tremorvah.co.uk Luxstowe House, Greenbank Road PL14 3DZ One Stop Shops Looe One Stop Shops are located in major towns Millpool PL13 2AF across Cornwall. Specialists will be able to advise you on all Council services, including Newquay how the Adult Care and Support can help Marcus Hill TR7 1AF you with your search for care. Adult Care and Support has a dedicated referral team, Penryn which can be contacted on 0300 123 4131. Saracen House, General enquiries are also welcome by email Higher Market Street TR10 8HU at [email protected]

Penzance Bodmin St Johns Hall, Bodmin Library, Alverton Street TR18 2QW Lower Bore Street PL31 2JX Redruth Bude The Library, Clinton Road TR15 2QE The Library, The Wharf EX23 9LG

St Austell Callington The Town Hall, New Road PL17 7BE 39 Penwinnick Road PL25 5DR

Camborne St Ives Dolcoath Avenue TR14 8SX The Library, Gabriel Street TR26 2LX

Camelford Saltash The Library, Town Hall, The Library, Market Place PL32 9PD Callington Road PL12 6DX

Falmouth Torpoint 34 Church Street TR11 3EF The Library, Fore Street PL11 2AG

Fowey Truro Caffa Mill House, 2 Passage Lane PL23 1JS Carrick House, Pydar Street TR1 1EB

Hayle Wadebridge Commercial Road TR27 4DE Southern Way PL27 7BX

72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful national contacts

Action on Elder Abuse (AEA) Email: [email protected] Works to protect, and prevent the abuse of, Web: www.cqc.org.uk vulnerable older adults. Helpline: 0808 808 8141 Carers Trust Email: [email protected] Works to improve support, services and Web: www.elderabuse.org.uk recognition for anyone living with the challenges of caring, unpaid, for a family Age UK member or friend who is ill, frail, disabled or National helpline: 0800 169 2081 has mental health or addiction issues. Web: www.ageuk.org.uk Tel: 0844 800 4361 Email: [email protected] or Alzheimer’s Society [email protected] National Helpline: 0300 222 1122 Web: www.carers.org Open from 9.00am to 5.00pm Monday to Friday and Saturday and Sunday Carers UK 10.00am to 4.00pm. The service may be The voice of carers. closed occasionally during these times for Advice line: 0808 808 7777 operational reasons or because of staff Email: [email protected] shortage. Callers speak to trained Helpline Web: www.carersuk.org Advisers. Web: www.alzheimers.org.uk Elderly Accommodation Counsel Helps older people make informed choices Association of Charity Officers about meeting their housing and care needs. A national umbrella body for benevolent Free advice line: 0800 377 7070 charities. Email: [email protected] Tel: 0207 255 4480 Web: www.housingcare.org Email: [email protected] Web: www.aco.uk.net Friends of the Elderly A charity that supports older people who British Institute of Learning Disabilities have a range of practical needs. Committed to improving the quality of life Tel: 0207 730 8263 for people with a learning disability. Email: [email protected] Tel: 0121 415 6960 Web: www.fote.org.uk Email: [email protected] Web: www.bild.org.uk Independent Age Produces a wide range of guides and factsheets Care Choices helpline for older people, their families and carers. Free, independent information and help. Advice line: 0800 319 6789 Searchable website. Email: [email protected] Tel: 0800 389 2077 Web: www.independentage.org.uk Web: www.carechoices.co.uk National Association for Providers of Care Quality Commission Activities for Older People (NAPA) Independent regulator of care services in Promotes the importance of activities for England. older persons. Tel: 03000 616161 Tel: 0207 078 9375

Visit www.carechoices.co.uk for further assistance with your search for care 73 Email: [email protected] left behind. Web: www.napa-activities.co.uk Advice line: 0207 359 8136 Email: [email protected] Pension Service, The Web: www.relres.org Provides information about pensions and other pensioner benefits. SANE Web: www.gov.uk/dwp Saneline: for advice on mental health issues. Tel: 0300 304 7000 between 6.00pm and POhWER 11.00pm (any day of the year). An independent advocacy agency. Web: www.sane.org.uk Tel: 0300 456 2370 (charged at local rate) Email: [email protected] Silver Line, The Web: www.pohwer.net A 24-hour telephone befriending and advice line. Registered Nursing Home Association Tel: 0800 470 8090 (RNHA) Web: www.thesilverline.org.uk Campaigns for high standards in nursing home care. United Kingdom Home Care Association Tel: 0121 451 1088 (UKHCA) Email: [email protected] Professional association of home care Web: www.rnha.co.uk providers from the independent, voluntary, not-for-profit and statutory sectors. Relatives and Residents Association, The Helpline: 0208 661 8188 Exists for older people needing, or living in, Email: [email protected] residential care and the families and friends Web: www.ukhca.co.uk

Index Advertisers are in bold

Home care providers A C D A Caring Touch 31 Calton House Ltd 31 D.O.V.E. Project, The 31 Advance Cornwall 31 Carers Break Community Duchy Care 31 Agincare UK Ltd 31 Interest Company 31 Allied Healthcare Caresta Ltd – Unit 2 E Penzance 31 Penwith Business Centre 31 East Cornwall & Ansom Home Care Ltd 31 Carol Spinks Homecare 31 Plymouth DCA 31 Atlantis Care Home 31 Celtic Care 31 Eirenikon Park Averlea Domiciliary Care 31 Choice Care 31 Residential Home 31 Comfort Care Elms, The 31 B (Truro) Ltd 31 European Lifestyles Bluebird Care 31 Cornwall DCA 31 (South West) Ltd 33

74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Advertisers are in bold

Home care providers continued

My Choice 35 South Western F Homecare 36 Falcare 33 N Spectrum Domiciliary Fernleigh House 33 Network Health and Care Service 36 Forget-Me-Not Social Care 35 St Margarets Community Homecare Services 33 Newcross Healthcare Care Services Ltd 36 Four Seasons Solutions Ltd (Truro) 35 Supported Living 36 Community Care 33 North Hill Homecare 35 Supporting You in Cornwall 36 Nurse Plus & Carer G Plus UK Ltd 35 Swallowcourt Home Green Light Personal Care 33 Nursefinders 35 Care Ltd 36 Greenbank Care 33 Guinness Care At Home O T Cornwall 33 Oasis Community Taylors of Grampound 36 Care Ltd 35 Thyme Care Ltd 36 H Old Roselyon Domiciliary Care TLC – Domiciliary Care Harbour Home Care – 5 Agency, The 35 Agency 36 Jacquemand Ind Est 33 Torcare Domiciliary Hartley Home Care 33 P Service 36 Hayle 33 Pendeen Community Trelawney Domiciliary Heart of the South Care Ltd 35 Care Ltd 36 Cornwall Branch 33 Pendrea Home Care 35 TrewCare Ltd 36 Help at Home Care Service 33 Pendruccombe House 35 HF Trust – Cornwall DCA 33 Penhellis Community U HF Trust – St Austell 33 Care Ltd 35 United Care Concepts Ltd 36 HF Trust – Trelowen 33 Pentowan Home Care 35 Units 2 & 3 Chenoweth Hillcrest Kernow 33 Penwith Care 35 Home Instead Senior Care 33 Phoenix Care Cornwall Ltd 35 Business Park 36 PRC Outreach 35 I Premier Healthcare V In Caring Hands 33 Solutions 35 Victoria Community Care (Cornwall) Ltd 36 K Proper Care (Cornwall) Ltd 35 Kernow Home Care Ltd 33 Q W Kerrier Homecare Ltd 33 Qura Brain Injury Service 35 West Cornwall Support Service 36 L R Westcountry Home Care Ltd 36 Lanhydrock Care 33 Restgarth 35 Westcountry Home Care T/A Live Life Care Ltd 33 Restgarth Domiciliary A & D Community Care 36 Care Ltd 35 Westcountry Home Care Ltd M Right Nurse Care Services 36 T/A Alexandra Community Mencap – East Cornwall Rowans Domiciliary Agency 36 Support Service 33 Care Penzance 36 Moorecare Home Care 35 S Westcountry Home Care T/A Morwenner Care 35 Scope Community Alexandra’s 36 MSS Care 35 Activities Cornwall 36 White River Homecare 36

Visit www.carechoices.co.uk for further assistance with your search for care 75 Advertisers are in bold

Care homes and care homes with nursing providers

Cedar Grange 69 Eventide Residential A Chy An Towans 55 Home Ltd 66 Acorn Park Lodge 55 Chy Byghan Albany House – Redruth 55 Residential Home 55 F Alexandra Nursing Home 65 Chy Koes 59 Fair View 55 Amberley House Chylidn 57 Fairfield Country Rest Home 66 Care Home – Truro 65 Chypons Fairfield House 55 Antron Manor Care Home 55 Residential Home 55 Fairholme 58 Appleby Lodge 66 Chyvarhas 66, 69 Fernleigh House 66 Appledown 55 Clann House 66 Ar-Lyn Residential Home 55 Clinton House Asheborough House G Nursing Home 65 Garden House 66 Care Centre – Saltash 69 Clinton Lodge 55 Garsewednack Atlantis Care Home 66 Clovelly House Care Home 59 Residential Home 55 Averlea Residential Home 59 Clubworthy House 66 Glencoe Care Home 58 Collamere Godolphin House B Nursing Home 65 Care Home 55 Barnfield House Liskeard 66 Comprigney Vean 59 Bawden Manor Farm 59 Green, The 55 Coombe House Grove, The 61 Beach, The 59 Residential Home 66 Beaumont Court 69 Copper Beeches Lodge 61 Beeches Nursing Home, H Cornwallis Nursing Home 58 Harbour House 55 The 57 Courtlands Care Home 55 Headlands 55 Beech Lawn Nursing and Cowbridge Nursing Home 65 Heightlea 61 Residential Home 69 Crantock Lodge 61 Helebridge House 66 Belmont House Crescent Residential Care HF Trust – Chy Keres 67 Nursing Home 69 Home, The 61 HF Trust – Roslyn House 67 Benoni Nursing Home Ltd 57 Cromarty House 66 HF Trust – St Teath Site 67 Bigwig House 59 Cross Keys 61 HF Trust – Trelawney 61 Blackwood 55 Crossroads House Boisdale House 66 Care Home 55 HF Trust – Trelowen 61 Bonaer Care Home 57 Highdowns Bosence Farm 55 D Residential Home 56 Bos Y’n Dre 59 Downes Residential Higher Keason Care Home 67 Bowden-Derra Park 66 Care Home, The 55 Highermead Care Home 67 Brake Manor, The 59 Highpoint Lodge 67 Breage House 55 E Hillcrest 56 Bungalow, The 55 East Wheal Rose 61 Hillcrest House 69 Eirenikon Park Hillsborough Residential C Residential Home 66 Home 67 Caprera 59, 65 Eldon House Hollies, The 61 Caritate Nursing Home 69 Residential Home 66 Hollybush Carrick 65 Elms Care Centre, The 69 Residential Home 61 Carrick Lodge 55 Elmslea Care Home 66 Huthnance Park 56 Castle Hill House Care Elmsleigh Care Home 65 Home With Nursing 69 Eshcol House I Cathedral View House 65 Nursing Home 65 Ismeer 61

76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Advertisers are in bold

Care homes and care homes with nursing providers continued

New Witheven 67 K No. 18 67 Q Kenwyn 65 North Hill House 65 Qumran Rest Home 63 Kernou Residential Home 61 Kernow House 69 R O Redannick 63 Kilkhampton Lodge 67 Ocean Hill Lodge Kilmar House 67 Red Gables 68 Residential Care Home 63 Kimberley Court 61 Restgarth 68 Old Manor House, The 56 King Charles Court 58 Ridgewood 56 Old Roselyon Manor Kingston House 67 Ridgewood Lodge 56 Nursing Home, The 66 RNID Action on Hearing Loss Old Vicarage Care Home 67 16 Pendean Court 68 L Our House 67 Langholme 56 Roscarrack House 57 Lilena Residential Roseacre 68 Care Home 61 P Rosedene House 57 Parc Vro Liskeard Eventide Home 67 Rosehill House Residential Home 56 Littlecroft 61 Residential Home 63 Penberthy 63 Little Trefewha Rose House 57 Penbownder House 67 Care Home 56 Roseland Care Ltd 66 Pendarves 56 Longview Care Rosemerryn 57 Pendarves Home Ltd 61 Rosewarne 57 Lowena 61 Residential Care Home 56 Rosewarne Care 57 Lowenac 56 Pendrea House 67 Rosewood House 69 Lowenva Care 61 Pendruccombe House 69 Rowan House Lyndhurst 56 Pengover 67, 69 Residential Home 68 Penhellis Nursing Home 58 Rowans Residential M Pen Inney House 67 Care Home 63 Malvern House 69 Penlea 67 Manor House 67 Penlee Residential S Manse, The 61 Care Home 56 Sansigra Care Home 66 Menna House 61 Penmeneth House 56 September Lodge 63 Menwinnion Country Penmount Grange 67 Sheldon House House 56 Penrice House 63 Nursing Home 57, 59 Michael Batt Foundation – Penrose Farm 63 Silverdale 57 13 Longmeadow Road 67 Pentire 63 Springfield House 63 Montrose Barn 61 Pentree Lodge Springfield House Morovahview Residential Care Home 63 Residential Care Home 68 Residential Home 56 Perran Bay Care Home 63 St Anne’s – Saltash 68 Mountford 65 Philiphaugh Manor 63 St Anne’s Residential Mount Pleasant Pines, The 56 Home Ltd 68 Care Home 61 Pine Trees Care Centre 56 St Anthony’s Residential Mount Pleasant House 56 Poldhu 58 Home Ltd 68 Polventon Residential Station Villa 57 N Care Home 56 St Breock 68 Nak Centre 61 Ponsandane 58 St Bridget’s Care Home 68 Newquay Nursing and Porte Rouge Care Home 68 St Clair House 57 Residential Home 65 Porthgwara Nursing Home 58 St Erme Campus 63

Visit www.carechoices.co.uk for further assistance with your search for care 77 Advertisers are in bold

Care homes and care homes with nursing providers continued

St Georges Hotel – Care Torpoint Nursing Centre 69 Trewartha 59 Home 63 Tramways 63 Trewiston Lodge St Margarets Nursing Home 66 Trecarrel Care Home 63 Nursing Home 69 St Martin’s 59 Trefula House 59 Trewithen 57 St Mary’s Haven Trefusis 57 Trezela House 68, 69 Residential Care Home 57 Tregarne 63 St Mary’s Haven Respite 57 Tregenna House 59 U St Petroc’s Care Home 68 Tregertha Court Udal Garth 68 St Teresa’s Care Home Care Home 68 With Nursing Physical Tregolls Manor 63 W Disabilities 59 Treheights Residential Wentworth St Theresa’s Care Home 68 Residential Home 65 Nursing Home 69 Trelana 69 Wheal Gerry 57 Stoneybridge Cottage 68 Trelawney House 57 White House “ ... Mum couldn’t have been in a Sunningdale House 63 Tremanse House Care Home 68 Care Home, The 68 Sunnydene 63 Tremethick House 57 White House better place, a home from home ’’ Sunrays 68 Trengrouse 59 Falmouth, The 57 Treseder House 65 Willows, The 65 T Tresillian Residential Home 65 Windmill Court 69 This elegant home has been refurbished to the highest standard with easy access to Tamara House 68 Tresleigh 65 Woodland 65 secluded gardens and sea views towards Lelant and St. Ives. Tamar House Trevanion House Woodlands 68 Nursing Home 69 Holidays Ltd 68 Woodside Farm House 65 The Beeches prides itself in the delivery of quality nursing care, and is recognised and Tanglewood 63 Trevarna 66 accredited as a centre of excellence in end of life care with the Gold Standards Framework. Tarrant House 63 Trevaylor Manor 59 Z Tolverth House 57 Trevern 59 Zion House 65  24 hour care provision by Registered Nurses and trained healthcare assistants “... when I came to look around the home Other advertisers  Quality rooms with en‑suite facilities and I knew it was what I wanted for mum ‑ the Anson Care Services 58 Cornwall Care Inside front cover & 32 freeview TVs best. The staff at The Beeches showed such Barchester 64 Morleigh Care Group 44  loving care, catering for her every need with Care Choices Website 30, 34, 64 Wiltshire Farm Foods Outside back cover Passenger lift to upper floor  Private patios dignity, warmth and love... ’’  Communal Lounges and Conservatory with beautiful views of the gardens Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings.  Respite Care and Rehabilitation offered Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.  Regular visits from physiotherapist, Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-91-4 Printed in England. chiropodist, hairdresser, dentist and optician Ref. No: 4001/Cornwall23/0516. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Cornwall Council and Cornwall Council’s One Stop Shops (see page 72).  Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Training centre for Student Nurses in Publisher: Robert Chamberlain. Director of Sales: David Werthmann. collaboration with Plymouth University Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. National Sales Manager: Paul Leahy. Regional Team Manager: Russell Marsh. Senior Sales Executives: Mark Dalton, Debbie Feetham, Elaine Green, Vanessa Ryder. St. George’s Road, Hayle, Cornwall TR27 4AH Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Marketing Administrator: Leah Callaghan-Fowler. Tel: 01736 752725 Fax: 01736 754324 Email: [email protected] 78 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care www.thebeechescornwall.co.uk “ ... Mum couldn’t have been in a better place, a home from home ’’

This elegant home has been refurbished to the highest standard with easy access to secluded gardens and sea views towards Lelant and St. Ives. The Beeches prides itself in the delivery of quality nursing care, and is recognised and accredited as a centre of excellence in end of life care with the Gold Standards Framework.

 24 hour care provision by Registered Nurses and trained healthcare assistants “... when I came to look around the home  Quality rooms with en‑suite facilities and I knew it was what I wanted for mum ‑ the freeview TVs best. The staff at The Beeches showed such  Passenger lift to upper floor loving care, catering for her every need with  Private patios dignity, warmth and love... ’’  Communal Lounges and Conservatory with beautiful views of the gardens  Respite Care and Rehabilitation offered  Regular visits from physiotherapist, chiropodist, hairdresser, dentist and optician  Training centre for Student Nurses in collaboration with Plymouth University

St. George’s Road, Hayle, Cornwall TR27 4AH Tel: 01736 752725 Fax: 01736 754324 Email: [email protected] www.thebeechescornwall.co.uk Freedom - to live your Over life the way you want to years20 We are a Dementia-friendly company of caring for people in Cornwall

With specially selected and trained carers to assist you whether it be a wish for personal, Remember - there domestic or social care. You choose exactly what you need. We aim to assist you in are Carers – and living life to the full. there are TrewCarers HomeCare services in Falmouth / Penryn / Camborne / Redruth and surrounding areas. Tel: 01326 375949

TrewCare House, Tregoniggie Industrial Estate, Falmouth, Cornwall TR11 4SN Email: [email protected] Web: www.trewcare.co.uk

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