2016/17 Cornwall Care Services Directory > Home support > Specialist care > Care homes > Useful contacts The independent guide to choosing and paying for care www.carechoices.co.uk CARINGfor Cornwall Cornwall Care is an independent Cornish charity and the largest provider of care in Cornwall, with 16 care and nursing homes across the county We understand that thinking about and finding the right care can be difficult. We are here to help. Our experienced staff and care teams can support you by providing information about all kinds of care as well as practical help. Care to join us? Truro • Falmouth Newquay • Wadebridge Liskeard • St Austell Callington • Launceston Carbis Bay • Helston Camborne • Redruth 01872 261787 www.cornwallcare.com Generic Advert5.indd 1 04/04/2016 16:06 Contents Introduction 4 CARING How to use this Directory for Cornwall A message from Cornwall Council 5 Where do I start? 5 Cornwall Care is an independent First steps and assessments Cornish charity and the largest Helping you to stay independent 8 provider of care in Cornwall, with Local services, information and support 16 care and nursing homes across Making life easier in the home 14 Solutions, equipment and aids to help the county Services for carers 19 Assessment, benefits and guidance We understand that thinking about and finding the right care can be Care in your own home 21 Important information 50 How it can help Further help and information difficult. We are here to help. Living with dementia at home 23 Residential care in Cornwall 54 Our experienced staff and care Family support, respite and services Comprehensive listings by region teams can support you by providing information about all kinds of care Paying for care in your home 29 Useful local contacts 70 Understanding your options as well as practical help. Useful national contacts 73 Home care providers 31 A comprehensive list of local agencies Index 75 Housing with care 37 Care to join us? The different models available Essential checklists Home care 28 Specialist services 38 Care homes 43 Truro • Falmouth Disability care, end of life care and advocacy Newquay • Wadebridge Residential dementia care 47 Liskeard • St Austell Care homes 42 Callington • Launceston Types of homes and activities explained All the listings in this publication of care homes, care homes with nursing and home care providers are supplied Carbis Bay • Helston Paying for residential care 48 by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. Camborne • Redruth Understanding the system To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. This Directory is available electronically at www.carechoices.co.uk Alternative where there is a Browsealoud option for those requiring the 01872 261787 formats information in spoken word. www.cornwallcare.com Visit www.carechoices.co.uk for further assistance with your search for care 3 Generic Advert5.indd 1 04/04/2016 16:06 Introduction Welcome to this edition of the independent Support or care to remain living in your own Cornwall Care Services Directory, which home may be the option that best suits your contains information for adults looking for circumstances. Things you can do to make care or support within the county, whether life easier at home, what is available and how they are paying for it themselves or receiving you can access it are explained on pages support from the council. 14 to 17. A list of local home care providers begins on page 31. Staying as independent as possible is important to everybody. This Directory Useful checklists featuring questions to ask contains information about the care and providers are included in this edition. The support services available to enable you to home care checklist is on page 28, another do this when remaining at home, moving into addressing care homes is on page 43 while a housing with care scheme, or within a care one covering residential dementia care is on home or care home with nursing. page 47. Your first step to accessing services is to Comprehensive lists of care homes and care arrange an assessment with the Adult Care homes with nursing in Cornwall start on page and Support Department of Cornwall Council 55. to establish your specific needs. This is free, irrespective of your income and available to There is also important information about all. More details are provided on page 5. The care decisions, making a comment or assessment will determine whether you are complaint about a service and how solicitors eligible for financial support via a Personal can help you, starting on page 50. Budget, which allows you to buy in your own support and take control of your situation. Often called ‘personalisation’, this model As Publisher of this Directory, Care of social care puts you at the centre of the Choices’ website www.carechoices.co.uk process. It is discussed on page 5. allows you to search by postcode or region for care homes, care homes with nursing Alternatively, your circumstances may mean and home care providers that meet your you are classed as a ‘self-funder’, with the requirements across the country. Your means to pay for your care. This is discussed search can then be saved and emailed to on page 29 for those paying for care at home others. and 48 for those paying for residential care. You will find information on any benefits You can also view an electronic version available to you explained on page 29. of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077. Whatever your care needs, this Directory, our helpline and website will be able to point you in the best direction, however you would like care information presented. 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care A message from Cornwall Council Cornwall Council’s Adult Care and Support continuing to update the directory. The Service has responsibility for providing social directory covers things like: care to adults in Cornwall, as well as providing • support at home; children’s social care, schools, and the Public • leisure activities; Health service. We help adults with eligible • getting around; social care needs find care and support so • health and wellbeing; they can live as independently as possible in • work, learning and volunteering; their own homes. These may be older people, • advice, information and money matters; people with physical disabilities or learning • staying safe; disabilities and mental health service users. • caring for someone; and We also provide support for carers who look • housing and care homes. after relatives or friends who can’t manage on their own. In many cases, we work with organisations in the community, or health colleagues, to Social care support includes: support people to live as independently as • making sure you eat well and look after they wish to. yourself; • help with day-to-day living; The Care Act will have an impact on the • ensuring your emotional wellbeing and services we provide and the way those mental health are good; and services are delivered and charged for. For • supporting your family and friends to care more information on the Care Act, go to for you. www.cornwall.gov.uk/careact You can also use the online Cornwall Community Directory Adult Care and Support (www.supportincornwall.org.uk) to find County Hall, Treyew Road, Truro TR1 3AY help from community and voluntary groups. Tel: 0300 123 4131 This is still being established, with work Where do I start? The way councils provide services to of Adult Care and Support (see below for eligible adults and their carers is called information on assessments), who can also ‘personalisation’. This term is used to describe involve and, if requested, assess the needs of a number of ways in which eligible adults carers. can receive a mixture of local authority and government money in order to pay for the Your assessment care services they need without direct council involvement. If you appear to have care or support needs, you have a legal right to an assessment of If you approach the council for social care your care needs and finances. Councils are support, your needs and finances will be statutorily obliged to provide this to you, assessed by social workers or a member regardless of whether you access their services. Visit www.carechoices.co.uk for further assistance with your search for care 5 The assessment (which is free) will consider: • by way of an account held and managed by • how you can best be supported to live as the council in line with your wishes, or as an independently as possible; account placed with a third party (provider) • your home and how you are coping in it; and accessed by you in direct negotiation • your emotional wellbeing; with the provider; or • your diet; and • as a mixture of the above. • any health and medical treatments you need. Personal Budgets cannot currently be used to pay for residential care. You will need to contact Adult Care and Support, which is responsible for this process. Information on paying for care can be found Call 0300 123 4131. on page 29 if you are receiving home care and page 48 if you are moving into a care Once Adult Care and Support has an home. understanding of your care needs, a financial assessment will be offered to find out how Assessments from hospital much, if anything, you may need to pay towards your care and support.