MODERN TRANSPORT AT THE HEART OF MAJOR CITIES METROS 3 320 KILOMETRES THE LARGEST of automated metro track OPERATOR OF 10 DRIVERLESS METROS driverless metro lines Keolis has been at the forefront of pioneering developments in metro operation since launching the world’s first driverless line in 1983 Lille in 1983. We now operate and maintain Launch of the world’s first networks in six cities and are about to launch driverless metro in Lille lines in Doha, Shanghai, Rennes and Abidjan. All are fully or partially automated making us the largest operator of this technology in the world. Our recent success in MILLION winning contracts on three continents 500 reflects forecasts of an exponential metro passengers in 2017 growth in automated lines over the next CONTENTS decade. Our view, based on 35 years of experience and technical research, is that 4. Serving cities across the world this growing trend provides an opportunity to set new standards in mass transit. 6. Our promises and how we keep them 8. Pillar 1: Engaging early with transport authorities 10. Pillar 2: Securing smooth launches and takeovers 12. Pillar 3: Thinking Like a Passenger 14. Pillar 4: Optimising operational performance 16. Pillar 5: Enhancing network capability 18. Expert support from our Metro Centre of Excellence 4 METROS SERVING CITIES ACROSS THE WORLD 5 LILLE 44km SERVING CITIES RENNES 12.5km ACROSS THE WORLD LYON 32km OUR MAJOR NETWORKS AND THEIR ACHIEVEMENTS IN MOBILISATION RECENTLY LAUNCHED RENNES LINE A, FRANCE DOHA, QATAR HYDERABAD, INDIA Service delivery Mass rapid transit World’s largest over 99.7%; 35 million system; phase one elevated metro; passengers in 2017; - 3 lines, 37 stations, launched November 15 stations; 9km 76km of double track; 2017; 450 million of double track. staged opening from passengers per year October 2018; fully forecast once network operational by 2020. fully complete; 3 lines; LILLE, FRANCE LONDON 65 stations; 72km 40km World’s first driverless RENNES LINE B, of double track. metro (1983); a peak FRANCE train every 66 seconds 15 stations; 12.5km SHANGHAI, CHINA - highest frequency in SHANGHAI 6.7km of double track; Launched in March the world; 115 million passengers in 2017; DOHA 76km opening in 2019. 2018; first automated metro in Shanghai; 2 lines; 60 stations; 45km of double track. HYDERABAD 72km SHANGHAI PUDONG 26 million passengers forecast in 2018; 1 line; INTERNATIONAL 6 elevated stations; LYON, FRANCE ABIDJAN AIRPORT, CHINA 6.7km of double track. World’s first metro 37km 2 lines; 4 stations; 8km with Communications of double track; Based Train Control 220,000 passengers UNDERGOING (1991); 200 million per day forecast; MODERNISATION passengers in 2017 opening in 2019. LONDON, UK - 50% of the city’s Service reliability total public transport ABIDJAN, consistently >99% use; 4 lines; 44 IVORY COAST since Keolis took over stations; 32km of 1 line; 20 stations; in 2014; double track. 37km of double track; 124 million passengers 500,000 passengers in 2017; 6 lines; per day forecast. 45 stations; 40km of double track. 6 METROS OUR PROMISES AND HOW WE KEEP THEM 7 OUR PROMISES HOW WE KEEP TO CLIENTS, PASSENGERS OUR PROMISES To keep our promises wherever we operate, we base our service AND COMMUNITIES offering on five pillars of excellence that reflect the entire lifecycle Our service is based around a set of promises that combine of a metro line – from planning and design to start of operations, to make using metro systems an attractive and natural choice. improving day-to-day performance and modernisation. PILLAR #5 PILLAR #1 ENHANCING NETWORK ENGAGING EARLY CAPABILITY WITH AUTHORITIES • Working with PTAs to 2 • Informing choices for new lines 1 Zero harm Operational 3 Convenient, 4 Economic renew lines effectively We have set ourselves excellence personalised travel efficiency • Designing high-performance • Managing major projects metros the highest possible Our precision We make our Our operations, to raise capacity • Integrating metro lines to add safety standard planning and services easy for asset management • Transforming networks value – zero injuries operation provides everyone to use, and commercial through automation to our passengers, resilient services with assistance expertise increases employees and people can depend available throughout revenue, optimises the public. Our on whatever the passengers’ door- costs and strengthens management systems conditions, with to-door journeys businesses, providing reduce safety risks flexibility to cater for and innovations value for money year after year. day-to-day variations to provide a to our clients. PILLAR #2 in demand and personalised travel SECURING SMOOTH special events. experience. LAUNCHES AND TAKEOVERS • Working well with all stakeholders 5 Sustainable • Transferring proven processes and business knowledge We create sustainable • Service quality and businesses by safety from the start reducing the PILLAR #4 environmental impact OPTIMISING of travel, investing in OPERATIONAL PERFORMANCE PILLAR #3 employee skills and THINKING LIKE A PASSENGER • Dynamic train service working with PTAs management • Easy journeys for all passengers to develop networks. • Maintaining high-performance • Rapid response to disruption metro lines • Using technology to personalise Hyderabad, India • Successful special events travel 8 METROS ENGAGING EARLY WITH AUTHORITIES 9 INFORMING CHOICES is suitable for metro lines will be resilient, solutions from our by creating: PILLAR #1 FOR NEW LINES operation. We frame flexible and efficient to leading networks, • Faster journeys We form partnerships our proposals against operate and easy for adapted to local including rapid with PTAs to assess PTAs’ objectives for passengers to use. The standards and transfer to and from ENGAGING EARLY whether a new metro their overall transport impacts include: regulations. the metro will be the most network. • Signalling refined for • Modal shift from cars effective transport precision operation INTEGRATING METRO to the metro and WITH AUTHORITIES investment and DESIGNING HIGH- • Quicker recovery LINES TO ADD VALUE other low-emission identify the right PERFORMANCE from delays We offer PTAs decades transport We engage constructively with PTAs routing and technology METROS • Improved passenger of experience of • Integrated fares and at the earliest opportunity, offering for new lines. Our Our operations experts flows in stations designing metros as ticketing. our over 40-year lifecycle experience planning studies work with PTAs to • Easier access to the high-capacity We are working with include forecasting build the fundamentals maintain critical spine of integrated PTAs in Hyderabad, and operator’s perspective to inform line capacity, advising of high-performance infrastructure transport networks Shanghai, Rennes and the planning and design of new metro on station layout into the design of • Well-equipped and with co-ordinated Lyon to integrate new lines. The benefits include more reliable, and access, whether new metros. As such, organised depots services, efficient lines with the wider efficient, customer-focused networks a rubber-tyred or our design reviews • Lower lifecycle and connections and transport network. and the right transport choices for steel-wheeled metro focus on enhancing construction costs. multi-modal termini. growing cities. would be appropriate infrastructure reliability Our recommendations It adds value to PTAs’ and whether terrain and ensuring new are based on proven investment in new lines WHOLE SYSTEM DESIGN REVIEW OF HYDERABAD METRO In Hyderabad, our early role included acting as shadow operator to bring practical “Our design review of the Hyderabad experience to the client delivering the state’s metro resulted in the train service, first metro. Our design review removed risks from the signalling specification, provided for infrastructure and customer facilities efficient fault reporting and maintenance and working as an integrated high- positioned points and turnbacks for flexible, resilient service patterns. Station reviews performance system.” modified wayfinding, ticket gates and waiting François Vinsonneau, areas to make it quicker to reach the train. Keolis Project Director, Hyderabad As well as creating a more reliable network with better customer experience, our proposals saved our client over €15M. 8 design reviews for new FEASIBILITY STUDY INFORMS RENNES metro lines since 2010 LINE B CHOICES During the planning of Line B in Rennes, we carried out a feasibility study of three options over €15M for the PTA. It examined whether each option of savings for our would provide sufficient capacity and deliver Hyderabad client a reliable service, integration of train control systems with the existing metro and future 350 proofing the new route. The study included annual public transport cost:benefit analysis for each option. The PTA trips per person on Lyon’s adopted our depot design recommendations integrated network – and track alignment specifications for the line, the highest in Europe due to open in 2019. We are conducting a similar study for Lyon Line E. Hyderabad, India 10 METROS SECURING SMOOTH LAUNCHES AND TAKEOVERS 11 WORKING manuals to reflect our HIGH-PERFORMANCE RAPID DLR IMPROVEMENTS PILLAR #2 WELL WITH ALL proven teaching and TECHNIQUES TRANSFERRED In 2014, our preparations to take STAKEHOLDERS operating techniques so TO SHANGHAI over London’s DLR network laid Our leading operations, that hundreds of new In 2018, we launched Shanghai’s the ground for a rapid increase