Zurich-Owned Farmers Insurance Group Signs Long Term Deal for Symbility Workflow Tool Submitted By: ACUITY Reputation Thursday, 25 November 2010

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Zurich-owned Farmers Insurance Group signs long term deal for Symbility workflow tool Submitted by: ACUITY Reputation Thursday, 25 November 2010

Farmers Insurance Exchange has signed a multi-year deal with Symbility Solutions to use its workflow software tools to manage property claims. Farmers is owned by Zurich Financial Services Group and is the third largest provider of motor and property insurance in the United States. The company has over 24,000 employees and 15 million customers. The first phase of the Symbility implementation at Farmers will be complete by the end of November 2010 and will see 600 field adjusters using the system alongside office-based claims handlers in the Michigan head office. "The scale of this deployment shows that the time has come for collaborative workflow management in property claims which gives all participants a single view of the claims data," said Brian Hill, head of the Symbility Business Unit at Innovation Group, the UK partner of Symbility Solutions. "The validation of a top three insurer with a great reputation for claims management is a powerful endorsement of Symbility." "Ease of use, data control and seamless integration with our enterprise systems were key reasons for moving to Symbility," states Jim Daues, senior vice president at Farmers Insurance Exchange. "We set very aggressive targets for Symbillity in terms of system modifications and completion dates and they met all of our requests on time and on budget. At Farmers, we pride ourselves on employing innovative ideas that will help us better serve our customers. Symbility has proven itself to be the partner that will allow us to do this while keeping pace with the changing needs of Farmers and the insurance industry." Symbility Solutions Inc. provides a suite of software solutions for property insurance claims. Symbility Claims Connect is the collaborative workflow management tool that gives every claim participant real-time access to the claims on which they are working. Symbility Inside Adjuster is designed to streamline the first notification of loss process and enable faster claims settlement. Symbility Mobile Claims software is an estimating tool that increases speed efficiency and accuracy by allowing on-site claims processing. The Innovation Group plc: The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and software solutions to the insurance, fleet and automotive and property industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA, RSA, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South

Page 1 Africa, Spain and United States. www.innovation-group.com Enquiries: The Innovation Group plcTel: +44 (0) 1489 898 300 Robert Thomson [email protected] Acuity Reputation Gareth Thompson Tel: +44 (0) 207 256 6992 [email protected]

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