UNUM Multistate Examination Settlement Agreement
Report of theTargeted Multistate Market Conduct Examination As of December 31, 2002 (“Initial Review”) and February 29, 2004 (“FollowUp Review”) For Maine Bureau of Insurance Massachusetts Division of Insurance Tennessee Department of Commerce and Insurance And FortyNine Participating Jurisdictions: Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming Of Unum Life Insurance Company of America NAIC Company #62235 Portland, Maine The Paul Revere Life Insurance Company NAIC Company #67598 Worcester, Massachusetts Provident Life and Accident Insurance Company NAIC Company #68195 Chattanooga, Tennessee NAIC Group # 0565 November 18, 2004 Contents Topic Page Salutation 1 Foreword 2 Background and Scope of Examination 2 Profile of the Companies 4 Claim Selection Methodology 5 Areas of Concern 6 Plan of Corrective Action 10 Report Submission 14 Exhibit A 15 Exhibit B 17 Exhibit C 18 Exhibit D 19 RACKEMANN, SAWYER & BREWSTER PROFESSIONAL CORPORATION COUNSELORS AT LAW ESTABLISHED 1886 ONE FINANCIAL CENTER BOSTON, MASSACHUSETTS 021112659 TELEPHONE 6175422300 FACSIMILE 6175427437
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