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Resident Handbook and Other Useful Information May Be Found on Our Website: Handbook

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Resident Handbook and Other Useful Information May Be Found on Our Website: Handbook The Copley Group 2021 This packet contains important information regarding moving into your new Copley apartment, rent payment procedures, maintenance requests, Copley amenities, garbage & recycling, and Copley rules Resident and regulations. The Resident Handbook and other useful information may be found on our website: Handbook www.thecopleygroup.com Table of Contents About the Copley Group Page 3 Move-In Day Information Page 4 Utility Information Page 5 Door Entry Systems Page 9 The Copley Group Maintenance Information Page 12 Rent Payment Procedure and Information Page 14 Car Parking and Bicycle Storage Page 15 Storage Unit Rental Page 16 Resident Referral Program Page 16 Transferring to a new Copley apartment Page 16 Laundry Page 17 Recycling and Waste Removal Information Page 18 Moving Out: Key Return & Page 22 Key Deposit Information and Procedure The Copley Group Rules and Regulations Page 23 2 Resident Handbook V28 5/6/21 About The Copley Group The Copley Group is a privately owned company that owns, manages, and develops residential, commercial, and retail real-estate. Our mission is to provide uncompromised care for our properties and exceptional service for our customers. The Copley Group main office is located at 896 Beacon Street, Boston, MA 02215. Office hours are Monday- Thursday 8:30 am to 5:00 pm and Friday from 8:30 am to 4:00 pm. The phone number is 617-262-3930. The Copley Group Maintenance Office is located at 106 Queensberry Street, Boston, MA 02215. Office hours are Monday- Thursday 8:30 am to 5:00 pm and Friday from 8:30 am to 4:00 pm. See page 10 for contact information. The Copley Group Fenway Office is located at 106 Queensberry Street, Boston, MA 02215. Office hours are Monday- Friday 8:30 am to 4:00 pm. The phone number is 617-536-9339. The Copley Group Rental Office is located at 106 Queensberry Street, Boston, MA 02215 The phone number is 617-247-3070. 3 Resident Handbook V28 5/6/21 Move-In Day To facilitate a smooth and pleasant move-in day please read the following information about moving into your new Copley apartment. Boston residents: Remember to apply for a 1 Day Moving Van Permit from the City which allows the permit holder to restrict access to a portion of the street for a specified length of time. This is essentially reserved parking for your moving truck! Please take advantage of this service as The Copley Group does not have the capacity to provide temporary parking permits. On move-in day, keys are made available as soon as your apartment is made ready for occupancy, which typically is any time between 2pm-5pm. Please schedule your moving truck accordingly. Please note that not all apartment keys will be ready for pick up at 2pm. All apartments will be ready for occupancy by 5pm. Picking up the keys to your new apartment- Keys are given out on the first day of your lease between 2pm- 5pm. Keys may be picked-up at our maintenance office by you or you may arrange with your broker to pick up the keys for you. Key pick up occurs on the first day of your lease unless you request a delayed move-in or would like your apartment to be painted and or have the floors treated with polyurethane. Since outgoing residents typically vacate their apartments on the last day of the month, and new residents move in on the first of the month, the only way we can be assured that new residents move in to a clean, problem free apartment is by making sure that we get to the apartment before you do. We are proud of this service and it is the reason why keys are given out during assigned time periods. After moving in, if you are not satisfied with the condition of the apartment please call our maintenance office and we will attend to the situation as soon as possible. Prior to moving in every Copley apartment is cleaned, serviced by our maintenance department, inspected and supplied with a brand-new toilet seat, plunger, and shower curtain. Mailbox- You will be receiving a blank label when you pick up your keys. Please write your last name(s) on the label and place it inside the mailbox on the back wall. Please note that your mail may not be delivered if you do not do so. 4 Resident Handbook V28 5/6/21 Utilities Please find your building below to see what utilities are included with your rent and which the resident is responsible for separately. The resident is responsible for setting up all utilities that are not included in the rent unless otherwise noted. 111, 117, 191-195, 35 Park Drive 11, 98-106, 105-111, 51-55, 15-40, Queensberry Street 108-112 Jersey Street 11-19, 120-124 Peterborough Street 51 Joy Street Heat and Hot Water Electricity Gas Cable/Internet Included, except in Not included. For set Not included. Gas is Not included. garden level units, up, please contact only needed if you Available through where only hot Eversource at have a gas stove. local provider water is included. In 800-592-2000 or For set up, please including RCN and garden level units, www.eversource.com. contact National Starry. heat will be included Grid at 1-800-233- with your electricity 5325. bill. 100 Jersey Street Heat and Hot Water Electricity Gas Cable/Internet Not included. Water Not included. For set N/A Not included. and sewer will be billed up, please contact Available through through The Copley Eversource at local provider Group (no set up 800-592-2000 or including RCN and required). Heat and www.eversource.com. Starry. hot water will be included in your electricity bill. 5 Resident Handbook V28 5/6/21 195 Commonwealth Ave 457 Centre Street 24, 44, 44A, 53 Joy Street 225-227 Newbury 7, 9, 90, 100 Myrtle Street 58-60 Anderson Street 24 Phillips Street 31 Temple 503 Beacon Street Heat and Hot Water Electricity Gas Cable/Internet Included, except in Not included except for Not included. Gas is Not included. Available garden level units 7&9 Myrtle Unit B. For only needed if you through local provider where only water is set up, please contact have a gas stove, including Starry. included. For 7 Myrtle Eversource at fireplace, dryer, or unit B and 9 Myrtle 800-592-2000 or boiler. For set up, unit B, heat is partially www.eversource.com. please contact included. 31 Temple National Grid at 1-800- unit 29, only water 233-5325. included. 270 Newbury Street Heat and Hot Water Electricity Gas Cable/Internet Included. Included for units #5, #9 Not included. Gas is Not included. Available and #10. All other units only needed if you through local provider. are separately metered have a gas stove. For and responsible set up, please contact payments. For set up, National Grid at 1-800- please contact 233-5325. Eversource at 800-592-2000 or www.eversource.com. 6 Resident Handbook V28 5/6/21 3 Greenway Court 127 St Botolph St 379 Commonwealth Ave Heat and Hot Water Electricity Gas Cable/Internet Included. Not included. For set Not included. Gas is Not included. Available up, please contact only needed if you through local provider Eversource at have a gas stove. For including Starry. 800-592-2000 or set up, please contact www.eversource.com. National Grid at 1-800- 233-5325. 59-75 Wyman Street Heat and Hot Water Electricity Gas Cable/Internet Not included. Heat and Not included. For set Not included. For set Not included. Available hot water will be up, please contact up, please contact through local provider included in your gas Eversource at National Grid at 1-800- including Starry. bill. 800-592-2000 or 233-5325. www.eversource.com. 1404-1406 Beacon Street 51 Mass Ave Heat and Hot Water Electricity Gas Cable/Internet Not included. Heat and Not included. For set Not included. Gas is Not included. Available hot water will be up, please contact only needed if you through local provider included electricity bill Eversource at have a gas stove. For including Starry. for Beacon Street. For 800-592-2000 or set up, please contact Mass Ave, hot water is www.eversource.com. National Grid at 1-800- included in electricity, 233-5325. and heat is included with gas. 7 Resident Handbook V28 5/6/21 88 West Cedar Street 254 Newbury Street 320 Hammond Pond Parkway 14-16 Temple Street 59-61 Joy Street 98 Myrtle 77-81 Park Drive Heat and Hot Water Electricity Gas Cable/Internet Heat not included. Hot Not included. For set Not included. Gas is Not included. Available water included. Heat up, please contact only needed if you through local provider will be included in Eversource at have a gas stove, including Starry. electricity bill. 800-592-2000 or fireplace, dryer, or www.eversource.com. boiler. For set up, please contact National Grid at 1-800- 233-5325. For RCN, please call John Perry at 617-593-0122 or email him at [email protected]. John will make sure that you are getting the best rate possible. Starry is an internet only provider. Residents are eligible to receive 30 days of free internet! This includes setup and use of the Starry modem-router, lightning-fast speeds (200 Mbps up and down) and no contracts. Starry also comes with 24/7/365 local, white-glove customer service and 99.997% reliability, for $50/month flat. Sign up here to start your free month: www.starry.com/copleygroup.
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