Annual Report 2009-10
On Track for the Future Office Address Adelaide Railway Station North Terrace ADELAIDE SA 5000
Postal Address GPO Box 2351 ADELAIDE SA 5001
ABN 64 260 242 307
Phone 08 8218 2200
Facsimile 08 8218 2206
Website www.transadelaide.com.au
ISSN 1441-421X ii | TransAdelaide Annual Report 2009-10 — LEFTBLANK — Letter of TransmittalLetter
i | TransAdelaide Annual Report 2009-10 Independent Auditor’s Report. Certification oftheFinancialStatements. Financial Statements. Directors’ Report. Financial Report Reporting. Corporate andStatutory Corporate Governance. Our Community. Building aSustainableFuture. The Year inReview. Acting GeneralManager’s Report. Chair’s Report. . Business Overview TransAdelaide’s Vision. Letter ofTransmittal. Contents ...... 78 77 43 12 40 24 18 28 7 4 2 1 iv i
iii | TransAdelaide Annual Report 2009-10 iv | TransAdelaide Annual Report 2009-10 by 2018. passenger vehiclekilometres 10 percentofweekday to increasepublictransport Strategic Plantarget(T3.6): achieve SouthAustralia’s increasing railpatronageto environmental prosperitythrough State’s economic,socialand dynamic contributortothe TransAdelaide willbea across greater Adelaide. services frequent, rapid,reliableandsafe transport systemproviding customer focussed,integrated We willcontinuetodevelopa Vision TransAdelaide’s of Adelaideanditssurrounds. Plan. TransAdelaide makesareal contributiontothequalityoflifeforpeople this aswehavesignificantimpactonachievingmanyothergoalssetoutinthe achievement ofSouthAustralia’s StrategicPlanobjectivesrangefarwiderthan passenger vehiclekilometres by2018.ButTransAdelaide’s contributionto which istoincrease10%ofmetropolitan theuse ofpublictransport weekday Attaining Sustainability. SpecificallyitistocontributetheachievementofT3.6 South Australia’s targetiswithinObjective3: StrategicPlan.Theprimary TransAdelaide role hasanimportant toplayinachievingseveraltargetsfrom Division. forTransport,Department EnergyandInfrastructure’s PassengerTransport Hon. PatrickConlonMPandprovides itsservicesunderacontractwiththe authority,As astatutory TransAdelaide reportstotheMinisterforTransport, team operates99railcarsand17tramson140route kilometres oftrack. operators andtraindriverstoseveralengineeringtradedisciplines.This We employover700peopleinarangeoffieldsfrom customerservice,tram Outer HarborandGlenelg. Noarlunga andbeyond inthesouth,from Belairinthehills, from It connectspeoplefrom Gawler andbeyondfrom inthenorth, Adelaide’s system. integratedpublictransport TransAdelaide’s railnetworkisthespineof Business Overview
1 | TransAdelaide Annual Report 2009-10 2 | TransAdelaide Annual Report 2009-10 Virginia Hickey, Board Chair Chair’s Report relationship withemergencyservicescontinues tobedeveloped. time injuriesfor2009/10.Systems andreportingare being enhancedandthe unprecedented achievementoftheInfrastructure Servicesgroup havingnolost group. Thishasbeenreflected byagrowing safety culture andtheresultant toourSafety,significant experienceandexpertise SecurityandEnvironment recruited overthepastyearfrom andrailhavebrought mining,heavyindustry systems andresources continuallybeingenhanced.Severalhighcalibre people Safety forcustomersandstaff willalwaysremain amajorfocusofoperationswith Safety his workinleadingTransAdelaide duringthisperiodofchangeandintegration. system.TheBoard $2.6 billioninvestmentinourpublictransport thanksRodfor giventhemajor infrastructurethe PTSisimportant projects associatedwiththe Executive ofDTEI.Therelationship betweenOMPI,andwhatwillsoonbecome the Office ofMajorProjects andInfrastructure (OMPI)aswellDeputyChief Rod willheadupthenewPTSentitywhilstremaining ExecutiveDirector of the buscontractswithprivateoperatorsandadministertaxiservices. Services (PTS)divisionofDTEI.PTSwilloperatetrainandtramservices,manage Infrastructure (DTEI).This newcombinedentitywillbecomethePublicTransport with thePublicTransport forTransport, DivisionoftheDepartment Energyand of TransAdelaide TransAdelaide isalsobeingtransformed. willbeintegrated agreed tostepinasActing GeneralManageratatimewhenthegovernance Board Former MemberandRailCommissionerforSouthAustralia,RodHook good forhimtorefuse. with TransAdelaide andIcongratulatehimonhisnewrole whichwassimplytoo Executive positionatETSA.Bobdidanexcellentjobinthe18monthshespent Chief ExecutiveOfficer, BobStobbeleftduringtheyeartotakeupChief Governance improvement inridequality. Belair line which reopened inAugust 2009withmanypeoplenotingthevast speaking forthemselvesasshownbythepositiveresponse tothenew people adversely affected fortheirunderstanding.Theresults are already Whilst substitutebusesminimisetheimpactofcancelledservices,Ithankthose lines are closedtoenablethembecompletelyrebuilt, posemanychallenges. These majorinfrastructure works,suchasconcrete resleepering, inwhichrail our railsystem. see suchencouragingprogress towards of thetransformation and otherswellunderway. satisfyingto Ithasbeenvery seen severalmajorinfrastructure projects completed commenced in2008continuesandthispastyearhas The ten-yearRailRevitalisationProject which system forthebenefitofallSouthAustralians. vibrantpublictransport train andtramserviceswillbethespineofamodern, unprecedented development. Theresultant upgradedandextendedsuburban hasbeenvitalduringthisperiodofgenerationalchangeand transport TransAdelaide overtheyears.Theircollectivedepthofexperienceinpublic andMargaret John Hearsch,LinodiLernia Starrsfortheircontributionto tothankmyfellowBoardopportunity Members,KevinBenger, RogerJowett, As TransAdelaide isnowintegratingwithDTEI,Iwouldliketotakethis duringthisperiodofdevelopmentandsystemupgrade. important communications. Goodcommunicationwithcustomershasbeenparticularly A great dealofefforthasalsobeenmadetoimprove customerserviceand and professionalism shownbystaff isgreatly appreciated bytheBoard. difficultbest possibleserviceundersometimesvery circumstances. Theeffort operations planningandthestaff whohavemetthechallengeofmaintaining being causedbyinfrastructure worksandlineclosures. Thisisagreat credit to Patronage figures forrailserviceshaveremained steadyinspiteofthedisruption Operations andPatronage
3 | TransAdelaide Annual Report 2009-10 4 | TransAdelaide Annual Report 2009-10 Report Acting GeneralManager’s Rod Hook,ActingGM being applied to enhancing the total customer experience. being appliedtoenhancingthetotalcustomerexperience. many systemsare beingredesignedclearfocusis andavery track up.Infrastructure androlling stockisbeingupgraded, TransAdelaide from isbeingtransformed the train patronageevenwithextensiveraillineclosures. hasheldfirm, be congratulatedontheireffortsastrampatronage hascontinuedtogrow whilst hardvery tominimisetheimpactoftheseprojects onourcustomersandmust significantchallenges.Ourstaff alsobringsvery are this transformation working ourpassenger railservices,butthescopeandbreadth completely transform of It isanexcitingtimeforTransAdelaide to giventhegenerationalopportunity first railcarsare expectedtobedelivered in2012. electrification ofthenetworkandpurchase of66newelectricrailcars.The forward funding.Thishasacceleratedtheschedulefor byFederalGovernment and thefirststageofGawlerraillineconcrete re-sleepering, bothbrought Other majorworksthatare underwayincludetheraillineextensiontoSeaford rolled outinastagedmanner toenableoperationscontinueuninterrupted. facilities andstaff operations centre andfacilities.TheGlengowrieproject is being facilitywithincreasedtrams inamodernised stablingcapacity, newmaintenance oftheGlengowrieTramand modernisation Depotwhichwillaccommodatenew operations centre. Similarly, workhasbeenprogressing wellontheexpansion will includerailcarmaintenance,stablingfacilities,automatedwashingandastaff new RailcarDepotwhichisonschedule.Thiswillbeatremendous facilitywhich Major projects whichhave beenprogressing wellincludeconstructionofthe very be completedduringtheyear. Adelaiderailwaystationwasanothersignificantproject Viaduct andthePort to as are sectionsoftheNoarlunga line.TherefurbishmentAdelaide ofthePort South Road.TheBelairraillineconcrete re-sleepering project isnowfinished buthasbeenagreattram platform boontotrafficbusy flowalongthevery Road tramoverpasswhichhasnotonlyprovided anexcellentfacilityinthenew Centre the tramlineextensiontoEntertainment andcompletionofSouth over thepastyearwithseveralmajorprojects nowcomplete.Theseinclude proud. ofwhichwecanbevery Themomentumhasbeenbuilding transport spineofanintegratedpublic intothestate-of-the-art our railnetworktransformed We are nowtwoyearsintotheten-yearRailRevitalisation Project whichwillsee Rail Revitalisation improvements across allmodesofpublictransport. system enablingthecaptureservice ofdatawhichcanthenbeusedtoinform integration willensure there isonegroup across allissues;withonesoftware the AdelaideMetro infoline andreferred railissuestoTransAdelaide. The customer complaints.Formerly, DTEI’s PublicTransport Divisionoperated enhanced bytheintegration.Agoodillustrationisinarea ofmanaging The CustomerServiceandCommunicationsgroup willbesignificantly and extendedservices. Tram Operations withadditionalTram Operatorsbeingrecruited fornewtrams and Communications.Similarly, in Operationshasbeenboosted,particularly recruited totheSafety, SecurityandEnvironment group andCustomerService restructure havebeenstrengthened overthepastyearwithadditionalstaff ChiefExecutiveOfficer,by former BobStobbeinTransAdelaide’s 2008/09 This investmentisalsoinpeopleandsystems.Thenewdivisionsintroduced efficient services. Project provides theinfrastructure andfacilitiesforfaster, cleanerandmore the benefitsfrominvestmentrepresented theenormous bytheRailRevitalisation business asusualforTransAdelaide withcontinuousimprovement expectedas well-resourced ofoperations,itwillbe customerfocussedorganisation.In terms the newPublicTransport Servicesisexpectedtoprovide astreamlined and The integrationofTransAdelaide withDTEI’s PublicTransport Divisiontoform Integration
5 | TransAdelaide Annual Report 2009-10 6 | TransAdelaide Annual Report 2009-10 Public Transport Division. division ofDTEIfollowingtheintegrationTransAdelaide andDTEI’s former for evengreater stepsforward withastrengthened PublicTransport Services to anexcellentyear. Muchhasbeenachievedandthefoundationsare set and infrastructure. Ithankourstaff fortheirindividualandcollectivecontribution Revitalisation Project progresses rolling withupgradedandmodernised stock inSouthAustraliaastheRail excitingperiodforpublic transport This isavery closures forconcrete re-sleepering andotherinfrastructure works. excellent achievementgiventhesignificantdisruptiontoservicesthrough line Whilst trainsdidnotincrease patronage, maintainingexistinglevelsisan The additionalcapacityprovided byoursixCitadistramswasalsosignificant. extensions thatfirstwenttoCityWestCentre. andnowontotheEntertainment of 11.7percent. Thisreflected thesuccessandpopularityoftramline I waspleasedtoseethatTrams recorded encouragingpatronage avery growth Patronage wrap. advertising aswellatram campaign includedtelevision,radioandprintadvertisements message thatthere are waiting(atalevelcrossing) manythingsworth for. The extended intothispastfinancialyear. successfulwiththe Ithasbeenvery The ‘LifeBefore Your Eyes’campaignwhichcommencedinMarch 2009was DTEI’s tosupport opportunity educationalprograms andmediacampaigns. Rail SafetyWeek whichwas heldinJuly2009.TransAdelaide alsotakesevery Level crossinghighprofile safetywill always haveavery andwasfeature of too many. development ofaresilient safetyculture doesnotwaverasoneaccidentis thatourcommitmenttosafetyandthecontinuous important It isvery workforce, ourcustomersandthecommunityingeneralhashighestpriority. embraced zeroandriskreduction harm intheirworkplace.Thesafetyofour All employeesare tobecongratulatedastheyhavenotjustadopted,but Lost TimeInjuries–ZERO. critical facetofrailoperations.Thereturnonthisinvestmentisunprecedented: been demonstratedbythesignificantinvestmentofpeopleandresources tothis vision containedwithintheGovernment’s SafetyinthePublicSectorStrategyhas TransAdelaide’s commitmenttotheadoptionofzero wholehearted harm Safety did manyOuterHarborpassengers. passengers commutingtowork duringtheweekdidusesubstitutebusesas arrangementswhilstBelair not tousesubstitutebusesbutmadealternative have used theNoarlungalineonweekendstended people whowouldnormally and upgradingoftherailwaystationitcarries.Patronage statisticsindicatethat line from Woodville toOuterHarborforrefurbishmentAdelaideViaduct ofthePort line fortrackandstationupgradeworksaswellthefivemonth closure ofthe late August2009afterre-sleepering, regular weekendclosures oftheNoarlunga Train serviceswere disruptedbyclosures oftheBelairline,whichreopened in AdelaideandSemaphore.Port is thelateststageofCoasttotramlinkbetweenGlenelg toWest Lakes, Centrepark theircarattheEntertainment andtakeafree tramintothecity. This successful withmanypeopleavailingthemselvesoftheparkandrideoffer to in MarchCentre ofthetramlineextension totheEntertainment wasimmediately system capacityfrom the introduction ofsixAlstomCitadistrams.Theopening popularity ofthelineextensiontoCityWest from VictoriaSquare andtheadded Strong growth intrampatronage canbelargelyattributedtothecontinued bringing anoverallgrowth forbothsystemsof2.16percent. and trainsremained steady. Thisrepresents afigure of14.67millionpassengers Total patronage fortramsincreased overthepastfinancialyearby11.7percent fed bybusservicesfrom surrounding suburbs. The tramandraillinesradiatefrom Adelaide’s CentralBusinessDistrictandare and beyondinthesouth,from Belairinthehills,from OuterHarborandGlenelg. route kilometres oftrackfrom from Gawlerandbeyondinthenorth, Noarlunga system.Ninety-ninerailcarsand17tramsconnectpeoplewith145 transport TransAdelaide’s railnetworkhasavitalrole inAdelaide’s integratedpublic Tram andTrain Operations The Year inReview TOTAL Tram Train 2005-06 11.71m 13.78m 2.07m 2006-07 11.62m 13.98m 2.36m 2007-08 11.58m 14.15m 2.58m 2008-09 11.74m 14.36m 2.62m 2009-10 11.74m 14.67m 2.93m Percentage Growth 11.7% 2.16% 0%
7 | TransAdelaide Annual Report 2009-10 8 | TransAdelaide Annual Report 2009-10 * Includessubstitutebusfigures Outer Harbor Train Lines Gawler Belair Noarlunga 2 482746 4 068608 4 214105 2008 -09 2008 978 541* services. relationship placed tomaintainanddeveloptheimportant with emergency experience base.TheNetworkOperationsSupervisorsgroup isalsoperfectly individuals tocontinuouslydeveloptheirown,aswellthe collective skilland a dedicatedgroup specialisinginincidentmanagement.Thiswillenablethose been adequateinthepast,itwasdecidedthatwouldbepreferable tohave control andresponsibility forincidentsandemergencysituations.Whilstthishad ‘duty’ ExecutiveManagerwhowouldbeon-callforamonth at atimetoassume and emergencies.Previously suchsitemanagementroles were fulfilledbya is akeyelementofthefocusonsafetyandsitemanagement ofrailincidents introduction oftheNetwork OperationsSupervisorgroup. Thisspecialistgroup positivechangetotheOperationsorganisationalstructure A very hasbeenthe for busserviceplanning. IVURailsystemwillenableittoberolled system. AdaptabilityoftheGerman out contributor beingtheimplementationofanewServicePlanningandScheduling TransAdelaide continuedtoimprove operationalefficiency with asignificant oftheRailRevitalisationProject. aspart undertaken speed restrictions aswell ascompletionoftheBelairlineconcrete re ‑sleepering exceeding thetargetof91%.Thisachievementwaslargelyduetoreductions in 93.8%on-timerunningaveragewasrecorded satisfactory A very for2009/2010, Interchange andAdelaide RailwayStation. early June2010.Substitutebusesare providing ashuttleservicebetweenthe the city. This first stageoftheGawlerlineconcrete re-sleepering commenced closure beingtheGawler linebetweentheMawsonLakesInterchange and Patronage willcontinueto beaffected byinfrastructure projects withthelatest 2 559420* 4 117015* 4 102778 2009 -102009 964 787* Change -13 754 -97 090 76 674 34 170 Percentage -0.14% -2.30% 3.18% 0.84% Lakes, Port AdelaideandSemaphoreoftheCoastto tramproject. Lakes, Port aspart Centrethe Entertainment and inreadiness forfuture tramlineextensionstoWest 2009. Thisrelocation wasmadetomeetthelogisticalrequirements ofservicesto twenty-four tramoperationsstaff whohavebeenbasedthere sinceOctober Facilities were alsoextendedattheAdelaideRailwayStationtoaccommodate and tramcrew facility. facilities are beingupgradedandextendedalongwithanewoperationscentre of newtramstothefleetmadethisproject apriority. Maintenanceandstabling to continueuninterrupted.Theexpansionoftramoperations andtheaddition commenced. Thisproject willbecompletedinseveralstagestoenableservices andexpansionofthe tramdepotatGlengowriehasalso Modernisation retained fortheBelairline whichwillnotbeelectrified. purpose-built facilityforthe21stCentury. Dieselrefuelling capabilitywillbe enable easyconversionfollowingelectrificationandwillprovide anexcellent major maintenanceandrefuelling facility. Thedepothasbeendesignedto The newRailCarDepotwillhavestablingcapacityfor70railcarsandbethe completed late2010. Health forconstructionofthenewRoyalAdelaideHospitalandisexpectedtobe of Depot commencedinApril2009toenablehandovertheDepartment Creek.and constructionofanewRailcarDepotatDry Work ontheRailcar re‑sleepering oftheGawlerlinebetweencityandMawsonLakesInterchange Major projects havebeen progressing wellandincludethefirststageof very doubt bytheadditiontoourtramfleetofsixAlstomCitadistrams. overpass wasused.Thisenabledtrampatronage tocontinuegrowth, aidedno uninterrupted duringthisprojecttrackaround asatemporary theSouthRoad community barbequeonMonday15March 2010.Tram serviceswere virtually (Stop6)ontheoverpasswasofficially passenger platform openedwitha also beencompletedwiththefirsttramcrossing overinDecember. Thenew The SouthRoadTram Overpassproject whichcommencedinMay2009has and strengthened with600metres oftrackreplaced. Line from Woodville. Thesteelstructure ofthe90yearoldviaductwasrepaired was asignificantproject thatrequired afourmonthclosure oftheOuterHarbor AdelaideViaduct Adelaidestation.ThePort included theupgradeofPort AdelaideViaductrefurbishment Belair lineiscomplete,asthePort which others are nowwellunderway. Asnotedabove,concrete re-sleepering ofthe Several majorprojects havebeencompletedoverthepastfinancialyearand Infrastructure Rail RevitalisationProject
9 | TransAdelaide Annual Report 2009-10 10 | TransAdelaide Annual Report 2009-10 to start arriving in late 2012 prior to electric operations in 2013. arrivinginlate2012prior to electricoperationsin2013. to start to electricforoperationsalongwith66newrailcarswhichare expected railcars are toremain dieselpowered fortheBelairline,mostare tobeconverted the driver’s andemergencycallbuttons.Whilstsome3000/3100 compartment Security isalsoimproved with additionalCCTVcameras,includingalivefeedto systemswithhearingloopsforthevisuallyimpaired. passenger information designated spacesforwheelchairsandmobilityaidsaswellupgraded Refurbished railcarsare Disability DiscriminationActcompliantandhavemore a safer, andrefreshed comfortable modern, environment forpassengers. for people.Therefurbishment completelyremodels railcarinteriorsandprovides increase andthereby passengercomfort makecommutingbyrailmore attractive June 2010leaving55tobecompleted.Agreat dealofefforthasbeenmadeto Fifteen refurbished 3000/3100 seriesrailcarshadre-entered serviceby30 entered servicebyMarch wellreceived andbeenvery byAdelaide’s commuters. refurbished 3000seriesrailcar re-entering service.AllsixCitadistramshad first ofsixAlstomCitadistramsarrivingfromandthe MadridviaMelbourne TransAdelaide’s rolling stockwasgivenaboostinNovember2009withthe Rolling Stock services andtheestablishmentofsiteoffices andworkscompounds. bridge atNoarlungaCentre andsignificantdrainageupgrades,relocation of from NoarlungaCentre toSeaford. Thisworkincludesconstructionofaroad Preliminary workscommencedinMarch onthe5.5kilometre raillineextension the Noarlungalineoverpastyear. closures. Thedisruptiontoserviceshasbeenreflected bythefallinpatronage on required bussubstitutesbetweenstationsandquite frequent weekendline Hallett CoveBeachstationwillbeclosedforasimilarupgrade.Thisworkhas progressing well.Followingitsexpectedcompletion inSeptember2010the andhasbeen The upgradeofHallettCovestationcommencedlateJanuary in timefortheintroduction ofnewelectricrailcarsonour upgradedrailnetwork. system iswelcomed.Implementation ofthenewsystemisexpectedby2013, to securesmartcard ticketingsystemforourpublictransport astate-of-the-art The awarding2010toAffiliated ofacontractinFebruary ComputerServices continuing toprovidescheduleandnext-train-coming information. normal will beusedonlyforoutoftheordinarysituationswithVAs andLEDdisplays continuing sincesuccessfultestinginSeptember2009.The newPA system sending staff toeachlocation.InstallationofthenewPA systemhasbeen stations wasvialimitedpre-recordings from Voice Annunciators (VAs) orby (PA) systemtoallstations.Previously theonlymeansofcommunication to Supervisors atthesiteofanyincidentisdeploymenta livePublicAddress and emergencysituations,besidestheintroduction ofNetworkOperations Another elementofthestrategytoimprove managementofrailincidents energy, andtimetohelpusmeettheneedsofpeoplewithdisabilities. expertise members oftheTransport Group AccessibilityAdvisory whovolunteertheir Once againTransAdelaide gratefulfortheassistanceprovided isvery by continued toroll through thenetwork. have includedinstallationoftactiletilesandthelightingupgradeprogram has upgrades needs ofpeopleforwhomEnglishisnottheirfirstlanguage.Platform These higherstandard signs, madesobygreater useofgraphics,alsomeetthe introduced attheAdelaide RailwayStationduringthe2008-09financialyear. requirements havecontinuedtoberolled outacross thenetworkafterfirstbeing Act 1992 (DDA)compliance.Newstandardised signsthatexceedDDA SA Promoting Independence StrategyandattainingDisabilityDiscrimination Action Plan,aimedatmeetingtheStateGovernment’s sixkeyobjectivesofthe have beenon-going.Work hascontinuedunderTransAdelaide’s Disability within therailcorridor, whilstnotasobviousthemajorprojects underway, Maintenance andupgradingofrailwaystations,tramstopsgeneralworks Rail CorridorandStationUpgrades
11 | TransAdelaide Annual Report 2009-10 12 | TransAdelaide Annual Report 2009-10 Sustainable Future Building a is basedonmerit. groups andthosewithphysicaldisabilities.Itscommitment toequalopportunity from forminority theDisabilityActionPlan,guidesemploymentopportunities increases overcomingyears.TransAdelaide’s AccessandEquityPolicy, drawn expected tocontinueasthenumberandfrequency oftramandtrainservices trainee Train Drivers,PassengerServiceAssistantsandTram Operators.Thisis The operationsarea hastakenthemajorityofnewrecruits through intakesof recruits. CentreEntertainment provedsuccessfulinattracting prospective tobevery or expandedroles.attheCareer Ourparticipation ExpoinAugust2009atthe members havebeen,orare beingretrained andup-skilledtotakenewlycreated New peoplehavebeenrecruited overthepastyearandmanyexistingstaff In 2009-10TransAdelaide employedover700peopleinarangeofoccupations. during theRailRevitalisationProject andbeyond. TransAdelaide tomeetthechallengeofproviding excellentpublictransport facetsofourbusinessneededstrengthening important toenable some very Last year’s restructure inresponse wasundertaken totherecognition that Our Team efficiencies. and methodsfrom eachorganisation are beingadaptedtoprovide greater will bePublicTransport Serviceshasbeenanaddedboonasthebestsystems fine-tuned. TheintegrationwithDTEI’s PublicTransport what Divisiontoform TransAdelaide. Lastyear’s restructure developedand hasbeenboth further systems, italsoencompassestheon-goingorganisationaldevelopmentof upgrading, conversionandacquisitionofinfrastructure, rolling stockand Whilst theRailRevitalisationProject’s mostobviousemphasisisonthe communications infrastructure. security enhancements;increased operationsandimproved and stablingfacilities;employeecustomersafety trains andacquisitionofnewtrams;engineering aspects ofourbusiness:infrastructure; refurbishment ofexisting elements oftheRailRevitalisationProject encompassingall system overthenextseveralyears.There are many andvibrant intoamodern networks transformed These willseeTransAdelaide’s trainandtram in SouthAustralia’s infrastructure. publictransport investmenteverbyaStateGovernment the largest Major projects continuetoberolledof outas part positions ofRailSafetyManager, ManagerSafetyandRiskSystems This wasstrengthened during theyearwithseveralkeyappointmentsto injuries for2009/2010. measures continuedwith the unprecedented achievementofzero losttime The recent improvements madeinOccupationalHealthandSafety(OH&S) Safety Safety, SecurityandEnvironment been wellutilisedoverthepastyearwith2000coursesdelivered. Transfield and otherorganisations’staff requiring accesstothe railcorridorhas Awareness trainingpackagedevelopedlate2008forcontractorssuchas power, track andcivilinfrastructure. Theon-lineRailSafetyandEnvironmental a rangeofcoursesfrom customer serviceandfrontline managementtosignals, wereOther partnerships madewithTAFE SAandTransfield Servicestodeliver train controllers.IIIcourseswere Certificate alsoconductedfortramoperators. IVinTransportcourse forCertificate andLogisticsforG&WTransAdelaide fundingtorunthe and WyomingAustraliaInc.(G&W)wonFederalGovernment Training SA,theTransport Training Centre andrailfreight operator, Genesee withTransport coursesandqualifications.Apartnership particular andLogistics of withseveralorganisationsforthedelivery partnerships was abletoform Creekthe Dry Depot.AsaRegistered Training Organisation,TransAdelaide in preparation fornewtechnologyandfacilitiessuchastheCitadistrams manufacturers tointroduce operationsstaff tonewrolling stockandequipment Manytrainingcourseshavebeendevelopedwiththeassistance of 2009-10. TransAdelaide’s andDevelopmentgroupactivein Learning wasvery andDevelopment Learning
13 | TransAdelaide Annual Report 2009-10 14 | TransAdelaide Annual Report 2009-10 by thegovernment’s initiative,SafetyinthePublicSector(SIPS)2007-2010. achieving zero reportableinjuriesoverthepastyearwhichreached targetsset conjunction withtheCorporateHealthGroup isalsogivengreat credit for the year. Our ManualHandlingandFitnessforWork program, developed in highest prioritywithmanagersandsupervisorscompletingprograms throughout on healthandsafetyaswecontinuetotargetZeroOH&Sraininghasthe Harm. The welfareItisthedriverbehindourfocus ofourpeople isvitallyimportant. communications. and tothenprovide solutions, aswellubiquitoussafetymessagesinstaff OH&S contentfornewemployees,regular meetingstoidentifyworksitehazards been achievedthrough a rigorous inductionprogram whichincludesmore continued tobetakenwiththepromotion ofastrong safetyculture. Thishas Besides thedevelopmentofsystemsandprocedures, great stepshave Welfare Standards. Act(1986)andtheWorkCover SelfInsurancePerformance with reference totheRailSafetyAct(2007),OccupationalHealthand past, thenewframeworkconsolidatesrequirements andminimumstandards a significantachievement.Whilstalltheelementshavebeenadhered tointhe Completion ofanewSafetyandRiskManagementSystemFrameworkhasbeen from mining,construction andengineeringaswelltherailindustry. Development ManagerSSE.Theappointeesbrought experienceandexpertise the railnetworkatstationsandinterchanges. Thecamerasare adeterrent to In 2009-10CCTVcoveragecontinuedtobeextendedandupgradedthroughout Adelaide RailwayStationfrom 3pm. Centre Interchange from 4.00-7.00pm;Salisbury 5.008.00pmand at the the lastseveralyears.Privatesecuritycontractorsare alsopresent atNoarlunga who are nowonalltrainservices from 6.00pmcomparedof tothe7.00pmstart TransAdelaide wasalsoabletoextenditsuseofprivatesecuritycontractors back-up ifandwhenrequired. during theday. FiveseniorPSAsincarsare onstand-bytoprovide security Passenger ServiceAssistants(PSAs)alsocirculate throughout thenetwork throughout oftheongoing‘OperationOverwatch’. therailnetwork aspart continued toimprove.Transit Plain clothedanduniformed Policecirculate safety andsecurityforstaffsystemsprotocols andcustomers.Reporting especially SouthAustraliaPoliceTransit ServicesBranch(SAPOL)toprovide In 2009-10TransAdelaide agencies, workedcloselywithothergovernment Australia Policeandourprivatesecuritycontractors. management procedures aswellmanagingour relationship withSouth being combinedintoasingleunitfordevelopingimproved safetyandincident over thepastyearledtosafetyandemergencymanagementfunctions and great effortismadetoensure thisvitalaspect of ouroperations.Areview The securityandsafetyofourstaff andcustomersisoftheutmostimportance Security
15 | TransAdelaide Annual Report 2009-10 16 | TransAdelaide Annual Report 2009-10 have nonethelessmadegainsoverthepastfinancialyear. remain dieselpowered. Lightingupgradesandsimpleconservationpolicies will remain soevenafterthe conversiontoelectricrunningastheBelairlinewill Energy anddieselfuelusageisamajorfactorinproviding railservicesand program.Emission Reporting Efficiency andwasregistered intheNationalGreenhouse forandparticipated (GoGo)ActionPlanandtheNationalFrameworkforEnergy of Government to reduce itsownenvironmental impactandare committedtotheGreening weekday passengervehiclekilometres by2018.TransAdelaide alsostrove Transport; increasetotenpercent theuseofpublictransport metropolitan major role inachievingSouthAustraliaStrategicPlanTarget T3.6:UseofPublic TransAdelaide waspivotaltoreducing Greenhouse gasesasreflected byits Our Environment strong messageandhasalready produced results. Channel 9/BankSACrimeStoppersprogram andwebsite.Thisstrategysendsa social behaviourbyproducing ‘Wanted Posters’andplayingthefootageon publicise peoplewhoallegedlycommitcrimes,orare responsible foranti- incidents. SAPOLisleveragingtheuseofCCTVimagesthatidentifyand vandalism andgraffiti andprovide excellentfootage forSAPOLtoinvestigate solar panelsandenergyefficient lightingandair-conditioning. focus onminimisingenvironmentalharvesting, impactsincludingstormwater Similarly theupgradeandextensionsatGlengowrieTram Depothasastrong program formostofitswater requirements, includingthewashingofrailcars. be appliedtothesitewhichislinkedCityofSalisbury’s recycled water management, fuelstorageandenergyuse.Anativelandscapeschemewill sustainable design.Itincludesthemostup-to-datetechnologyintradewaste Creekisitsecologically aspectofthenewDry RailcarDeport An important selection ofwater-wise nativeplantsforallTransAdelaide landscapingprojects. the stationupgradeprogram oftheRailRevitalisationProject. Thisincludedthe completed atseveralstationsoverthepastyearwithmoreof tofollowaspart for useatthestationbeingcleaned.Water conservationprojects havebeen removal. Thissaveswastedisposalcostsaswellproviding recycled water A waterrecoverysystemnowprocesses contaminatedwaterfrom graffiti period co-mingledwastegenerationfell25percent to508tonnesfrom 679tonnes. 46.75 tonnesoverthepastfinancialyear, an87.5percent increase. Overthesame Cardboard andpaperwasterecycling increased from 24.95tonnesin2008/09to system whichisnowinplaceandwillenablemanagementreduction. members ofourGreenhouse Taskforce. Thisworkincludedawasterecording Much workwasdrivenbyourEnvironmental Coordinator andthevolunteer
17 | TransAdelaide Annual Report 2009-10 18 | TransAdelaide Annual Report 2009-10 Our Community past financialyear. complementtocustomersurveysandfocusgroups important overthe a very Customer Panel,madeupofpeoplerepresenting eachrailline,continuedtobe to stayintouchwithissuesandrequirements. ThemonthlymeetingsoftheRail Feedback isvitalandwecontinuedtomaintaincloselinkswithourcommunity plans andgenerationalinfrastructure developmentandupgrade. atatimeofsignificantrestructure, ofkeepingallinformed importance integration communications.Thiswaslargelybeingdrivenbythe also giventointernal from customersandtoprovide tangibleresponses. Increased emphasiswas andfeedbackEffort wasalsomadetodevelopmechanismsgatherinformation inbothvisualandaudioformats. departureinformation platform kiosk wasdevelopedandinstalledatAdelaideRailwayStationproviding next improve consistencyand useabilitywascompleted.Atouchscreen information signageattrainstationsandmazewaysto pieceofcustomerinformation every Much hasbeenachievedoverthepastfinancialyear. Areview andupgradeof Executive Manager, Higgs. Andrea brought togetherinafunctionalgroup under communications customer servicestaff, andthosefrom saw which restructure was greatly enhanced withthe2008/09organisational Itsfocusoncommunityandcustomerexpectations we serve. with andresponding totheneedsofcommunity TransAdelaide remains committedtoengaging opportunity tomeettheprojectopportunity teamresponsible forconstructionoftheoverpass. Gardens hadafundraisingcake-stall.Manypeopletookthe Kindergarten itcarries.Itwasafree Stop 6platform sausagesizzleandthenearbyClarence celebrate completionoftheSouthRoadOverpassandopeningnew demonstrated inMaywhenover700peopleattendedacommunitybarbequeto way inwhichpeoplehaveembracedtheRailRevitalisationProject. Thiswas system. TransAdelaide thanksourcustomersfortheirunderstandingandthe completion ofprojects and thesubsequentimprovement tothepublictransport A keymessageinallsuchcommunicationsisthebenefitsfortoenjoyfrom whenrequired.commuting patterns beneficialanddemonstratedthatcustomersarevery willingtoadjusttheirnormal services. Theexperiencefrom theBelairlineconcrete re ‑sleepering hasbeen providing abouttheproject, timelyinformation expecteddisruptionandsubstitute elementoftheirworkistofostercommunityunderstandingby An important Engagement teamhastherole ofmanagingcommunitycommunications. services.AspecialCommunity and thedisruptionsthiswillcauseournormal through themajordevelopmentscontainedinRailRevitalisationProject Commitment toourcommunityhasanaddeddimensionasweprogress CentreEntertainment tramstopwillfollow. testing isunderway. Installationat19more trainstationsplustheAdelaide well underway. Infrastructure hasbeeninstalledat64trainstationsandtechnical atallorselectedtrainstationsfrom customer information acentrallocationis The project toinstallanewpublicaddress system to enablelivebroadcasts of
19 | TransAdelaide Annual Report 2009-10 20 | TransAdelaide Annual Report 2009-10 is doingsothrough thedevelopment andinstallationofsafetysystemsas atlevelcrossingsparticularly whichare clearlydangerhot-spots.TransAdelaide A keycommitmenttoourcommunityisimprove andpromote railsafety, Education andAwareness Community RailSafety groups are greatly appreciatedandcustomers. bytheStateGovernment repairs andre-mulching thearea. active Thisandthecontributionsofothervery 2001 hadamajorworkingbeewithre-plantings, establishedanewgarden area, Neighbourhood Watch gardening group whichadoptedCoromandel Station in “local” railwaystationortramstop.The15membersoftheBlackwoodSouth sizes forwhomweprovide toolsandmaterialstoenablethemcare fortheir Adopt‑aStation groups. There are almost300peopleingroups ofvarious it alsobenefitedfrom thededicatedworkofvolunteerswhomakeup our community. Besidesthebenefitsofstrong two-waycommunication TransAdelaide hasbenefitedinmanywaysfrom activeengagementwith range of media including as a special tram advertising wrap. range ofmediaincludingasaspecialtramadvertising This campaignhascontinuedbeyondtheweekandisstillrunningacross a based communityawareness campaign‘SomeThingsare WorthWaiting For’. rail crossings, recognised ascriticalsafetylocationswiththeimpactfultelevision The pastyear’s NationalRailSafetyWeek inJuly2009continuedthefocuson National RailSafetyWeek whichwaslaunchedin2006asanannualevent. TransAdelaide theAustralasianRailwayAssociation’s hascontinuedtosupport population. designed forvisionimpaired people,alsohavesafetybenefitsforthegeneral rampsandsoon,whilst such astactiletileswhichdefinetheedgesofplatforms, effective. Requirements forcomplianceundertheDisability DiscriminationAct One Train’ signsare installedathighprioritylocationswhere theywillbemost pedestrian crossingssystemssuchasthe‘Caution,More andwarning Than well aseducationandawareness campaigns.Safetysystemssuchasgated
21 | TransAdelaide Annual Report 2009-10 22 | TransAdelaide Annual Report 2009-10 special service hasbecomeafeature of the RoyalAdelaideShow. stationattheshowgroundswell patronised. temporary wasonceagainvery This The special15minuteshuttleservice from theAdelaide RailwayStationtothe RoyalShow Adelaide cater forspecialoccasionsor events. totheregular others arebyadditionalservicesorearlystarts timeto supported stationandtramstoprespectively bystoppingatthe‘part-time’ whilst supported for shelter. Others,suchasracemeetingsatGawlerandMorphettville were such asaticketoffice andticketvalidatorsaswellanopen-sidedmarquee throughout theyear. TheRoyalAdelaideShowrequired infrastructure temporary TransAdelaide provided specialservicesforseveralmajorcommunityevents forCommunity Events Special Services relationship withemergencyservices. important placedtocontinuethedevelopmentofvery is alsoperfectly as wellthecollectiveskillbase.TheNetworkOperationsSupervisorsgroup would enabletheindividualstogainsolidexperienceanddeveloptheirown, decided tohaveadedicatedgroup specialisinginincidentmanagement.This intheemergencyexercises in thepast,howeverfollowingparticipation itwas Manager whowouldbeon-callforamonthattime.Thishadbeenadequate previously suchsitemanagement roles were fulfilledbya‘duty’Executive control andresponsibility forincidentsandemergencysituationswhereas introduction ofNetworkOperations Supervisors.Thesespecialistshaveassumed The experiencegainedfrom theseexercises wasamajorfactorinthe past twoyears. conducted withcombinedemergencyservices,SAPOL,MFSandSAASoverthe demonstrated bythisexercise whichfollowssimilarlargescaleexercises TransAdelaide continuedtostrengthen itstieswithemergencyservicesas 50 takentothesiteengage‘emergency’. a trainderailmentwhichsawabout300SAASpersonnel,dividedintogroups of simulation fortheSouthAustraliaAmbulanceService(SAAS).Thescenariowas engineering contractor)provided thescenarioandset‑upforanemergency preparedness. InAugust2009TransAdelaide andBombardier (ourrailcar elementofsafetymanagementandincident important has becomeavery The runningofjointexercises withSouthAustralia’s emergencyservices Management Incident andEmergency been significantlyextended. the railsafetymessage,previously forschoolsalongtherailcorridoronly, has consolidation ofeducationprogramssuccessfulasthereach hasbeenvery of Transport, EnergyandInfrastructure’s ‘Way To Go’road safetyprogram. This TransAdelaide’s schoolsprogramfor wasabsorbedbytheDepartment services between9amand6.40pmwere onceagainappreciated bycustomers. CupDayserviceswhichhadten-minutetimetabled Our specialMelbourne Cup TramsMelbourne again reflected byabusy dayonthetrams. Another record inthe2009CitytoBay. wassetwith29000participants Thiswas City to Bay veterans wasgreatly appreciated. timetable were wellpatronised withover16,000customers.Thefree travelfor earlierthantheregular ANZAC DayDawnService.Additionalservices,starting ofinclementweatherdidnotkeeppeopleawayfrom Another morning the2009 ANZAC Day Dawn Service return ofSkyshow. popular.very Over30,000peopleusedtrainsandtramsontheSaturday forthe The freeprovided publictransport forpeopletravellingtothefour-day eventwas Clipsal 500 demonstrate theconvenienceandvalueofourrailservices. other suchcommunityeventsprovided TransAdelaide to withtheopportunity possibletosatisfythisspikeindemandasand everything undertook available railcarandtramisutilisedtoprovide maximumcapacity. TransAdelaide of peoplecommuteintothecitycentre forthisspectacularfamilyevent.Every The ChristmasPageantwasclearlyTransAdelaide’s busiestdaywhenthousands Christmas Pageant
23 | TransAdelaide Annual Report 2009-10 24 | TransAdelaide Annual Report 2009-10 Corporate Governance Board Member Margaret Starrs Shaun Matters Executive Corporate Manager Services Board Member Randall Barry Development Kevin Benger Executive Manager Rail theremainder willbe personsnominatedbythe Minister. • Directors andGeneral Manager. theMinistercommunication for between Transport, ourBoard of commitment to transparency withclear andaccountability of TransAdelaide’s the strategicgoals.Itconfirmed Framework wasthefoundationforachievement A strong andeffective CorporateGovernance one personwillbeanominatedbytheMinisteraftertakinginto • It willconsistofnotmore thansixmembers: things requires that: with theTransAdelaide (CorporateStructure) Act1998which,amongstother ofSouthAustraliaappoints theBoardThe Governor ofDirectors inaccordance TransAdelaide’s Board ofDirectors Finance’s FinancialManagementFramework. ofPremierTreasuryby theDepartment andCabinet and guided bytheTransAdelaide (CorporateStructure) Act1998;guidelinesissued dealings withallstakeholdersandthepursuitofcontinuousimprovement. Itwas Frameworkwasbasedontheprinciplesofethical The CorporateGovernance Virginia Hickey(Ch) Infrastructure Executive Vi Nguyen Board Member Manager account therecommendations oftheUnitedTrades andLabourCouncil; and Acting General Manager Hon PatrickConlonMP Minister for TransportMinister Rod Hook Chief Operating Peter Doggett Officer Board Member John Hearsch Customer Service& Communications Andrea Higgs Executive Manager Board Member Roger Jowett
Erryn Munchenberg Erryn Safety, Security & Board Member Environment Lino DiLernia Executive Manager
Attaining SustainabilityandBuildingCommunities. across therangeofmajor objectives:EconomicGrowth, Improving Wellbeing, TransAdelaide alsocontributedtotheachievementofmanyotherSASPtargets Increase to10percent theuseofpublic transport ofweekdaytravelby2018. to theachievementofSouthAustralia’s StrategicPlan(SASP)targetT3.6: The foundationofourcorporatemissionistheresponsibility tocontributestrongly as providingofSouthAustralia. accountability totheGovernment andremuneration ofseniormanagementaswell and evaluatingtheperformance ensuringadequateevaluationandmanagementofrisk financial performance, This includesapproval ofstrategicdirections, monitoring operationaland The Board isresponsibleofTransAdelaide. fortheoverallcorporategovernance Benger, RogerJowett,Margaret Starrs,JohnHearschandLinoDiLernia. Chaired byVirginiaHickey, theotherfivemembersofboard are: Kevin TransAdelaide’s operationsandfuture development. chosen onthebasisoftheirskillsandexperienceinmattersthatimpact Members oftheBoard are independentoftheorganisation andhavebeen 6 -Margaret Starrs 5 -JohnHearsch 4 -RogerJowett 3 -LinoDiLernia 2 -KevinBenger 1 -VirginiaHickey 3 4 1 5 6 2
25 | TransAdelaide Annual Report 2009-10 26 | TransAdelaide Annual Report 2009-10 Concept Illustration implementation of major port, roadimplementation ofmajorport, andrailinfrastructure developments. Office ofMajorProjects andInfrastructure, he was responsible forthestrategic Track Corporation(ARTC). Inhisprevious role asaProject Director withthe Director oftheAdvancedTrain ManagementSystemswiththeAustralianRail projects. Lino’s includes hiscurrent experienceintherailindustry role ofProgram hasdiverseexperience infinance,management,andinfrastructure Mr DiLernia Mr LinoDiLernia Operations fortheStateTransport Authorityof Victoria. long career withVicRailandV/LineasChiefGeneralManager, Transport Pty Ltd.JohnwasGroup Manager, Freight withQueenslandRailfollowinga Mr HearschisthePrincipalofhisownconsultancy, JohnHearschConsulting Mr John Hearsch Committee. 1970s and1980s.MissStarrsisamemberofTransAdelaide’s AuditandRisk ofTransport,as seniorpositionswiththeDepartment SouthAustraliaduringthe Director EconomicPolicy fortheNationalRoadTransport Commissionaswell the operationsofsuburbanrailways.ShehasbeenDeputyChiefExecutiveand consults onroad, railand air infrastructureand includingforpublictransport MMStarrsPtyLtd.She Miss StarrsisthePrincipalofherownconsultingfirm, Miss Margaret Starrs both stateandnationallevel. represented theuniononanumberofunion/employerconsultativecommitteesat a memberoftheAustralianCouncilTrade UnionsExecutive.Rogerhas Union (RTBU).NationalSecretaryoftheRTBU Hewasformerly andwas Mr JowettistheNationalTransport PolicyAdvisorfortheRail,Tram andBus Mr Roger Jowett was alsoontheBoard ofTransitPlus. Manager ofTransAdelaide. KevinisChairoftheAuditandRiskCommittee General includingasaformer in financeand30yearsinvolvementtransport, skillstotheBoardMr Bengerbringsfinancialandtransport from executiveroles Mr Kevin Benger TransAdelaide’s jointventure, TransitPlus. member ofTransAdelaide’s AuditandRiskCommitteewasontheBoard of the NationalCompetitionCouncilandonboardVirginiaisa ofFlindersPorts. andprivatesectorboards number ofgovernment includingbeingaCouncillor consultant,lawyerandadirector Sheisacorporategovernance on transport. commercial incorporategovernance, lawand Ms Hickeybringsexpertise Chair, Ms Virginia Hickey Also see Directors’ Report at head of Financial Report (page40). Also seeDirectors’athead ofFinancialReport Report Concept Illustration 1987 andSubSection32(4)ofthePublicCorporationsAct1993. comply withobligationsunderSection31ofthePublicFinanceandAuditAct the Auditor-General’s whichsetsthescopeofauditprogram Department to reviewing controls.auditoris compliancewith establishedinternal Theexternal access totheAuditandRiskCommitteeprovide professional servicesby TransAdelaide’s auditorshavedirect auditorisDeloitte.Theinternal internal chaired byKevinBenger. Committee consistingofboard members,VirginiaHickey, Margaret Starrsand Statement, relevant Treasurer’s Instructions.Itismonitored bytheAuditandRisk Policy alsoreflectsRiskManagement theSouthAustralianGovernment Australian Standards forRiskManagement(AS4360).Our TransAdelaide RiskManagementPolicythatisconsistentwiththe hasaformal Audit andRisk cabinet. Final approval restsfollowingadviceandapproval withtheGovernor from Board remunerationbytheCommissionerofPublicEmployment. isdetermined
27 | TransAdelaide Annual Report 2009-10 28 | TransAdelaide Annual Report 2009-10 Reporting Corporate andStatutory $0 -$49199 $49 200-$62499 Salary BracketSalary $62 500-$80099 $80 100-$100999 $101 000+ TOTAL Number ofEmployees by Bracket Salary Employee Statistics resolved and anewagreement subsequently acceptedbyemployees inJune2010. claims forwageincreases andotherbenefits.Thoseissues were successfully of theirearlier industrial actioninitiatedbymaintenance employeesinsupport Some minordisruptiontorailservices arose during2009 asaresult ofprotected all affected employeeswitheffect from2009. 1 January Agreements provided wageincreases andamendedemploymentconditionsfor Maintenance employeeswassuccessfullycompletedduring 2009/2010.Both The negotiationofrevised workplaceagreements forInfrastructure and Industrial RelationsandWorkplace Agreements Male 216 131 217 621 32 25 On leavewithoutpay Recruited toTransAdelaide Separated from TransAdelaide Number ofPersons During the09-10 Financial Year FTEs Persons Female Male Gender Number ofPersons at30June 2010 Total NumberofEmployees Female 113 49 33 23 % Persons 5 3 15.6 84.4 729 734 % FTEs Total 106 15.5 84.5 265 164 240 734 40 37 28 0 range ofoperational totheindustrialinstrumentsapplicableemployeesinvolvedina uniformity federal award coverageforTransAdelaide employeesandtointroduce greater to address theimplicationsofStateGovernment’s decisiontomaintain in March 2010.Thesepreliminarydiscussionswere prompted bytheneed workgroups wasdevelopedanddiscussedwiththeRailTram &BusUnion train employeesbereplaced byasingleagreement toaccommodateboth A proposal thattheseparateenterpriseagreements coveringtramand TOTAL GRPM Classification TOTAL Female Male PERSONS TOTAL Female Male FTEs Leave Type Miscellaneous SpecialLeave Family Carer’s Leave Sick Leave functions. Male 0 0 Ongoing Ongoing Ongoing 671 576 573.9 667.4 95 93.5 Average Days Leave perFull Time Equivalent Employee Female Executives by Gender, ClassificationandStatus 0 0 Status ofEmployees inCurrent Position Male Short-term Short-term Short-term Short-term 0 0 Contract Contract Contract Tenured 10 10 2006-07 4 6 4 6 0.2 0.4 8.4 Female 0 0 Male 4 4 Untenured Long-term Long-term Long-term Long-term Contract Contract Contract 2007-08 43 14 39 42.6 13.0 38.6 0.1 0.4 7.3 Female 3 3 Other (Casual) Male Other (Casual) Other (Casual) 0 0 2008-09 0.1 0.6 7.2 0 0 0 0 0 0 Female 0 0 Male 4 4 2009-10 Total 734 113 621 729.0 110.5 618.5 0.5 0.2 7.1 Total Total Female 3 3
29 | TransAdelaide Annual Report 2009-10 30 | TransAdelaide Annual Report 2009-10 * Benchmarksfrom ABSPublicationBasicCommunityProfile (SA)CatNo.2001.0 * * number of employees born overseas number ofemployeesborn language(s) otherthanEnglish athome number ofemployeeswhospeak Target from SouthAustralia’s StrategicPlan. sex, age, state, marital status – employed – total from Feb78 Supertable, South Australia at May 2010. sex, age,state,maritalstatus–employedtotalfromSouthAustraliaatMay2010. Feb78Supertable, Source: AustralianBureau ofStatisticsAustralianDemographicStatistics,6291.0.55.001LabourForce Status(STLM8)by TOTAL 65+ 60-64 55-59 50-54 $0 -$49199 $49 200-$62499 $62 500-$80099 TOTAL $101 000+ $80 000-$100999 45-49 Salary BracketSalary 40-44 35-39 30-34 25-29 20-24 15-19 Age Bracket 621 102 127 114 Male 44 96 52 32 26 21 7 0 Aboriginal and/or Torres Strait IslanderEmployees Number ofEmployees by Age Bracket by Gender Employees Aboriginal Aboriginal 1 1 1 3 0 0 Cultural andLinguisticDiversity Female 113 15 22 14 10 18 10 121 Male 3 6 8 6 1 47 Total Employees 265 164 240 734 Female 28 37 12 27 734 110 142 136 102 Total 10 50 66 42 44 21 1 142 Total 59 % Aboriginal % Aboriginal Employees 0.3 0.3 0 0 0.3 0.4 % of Total% 19.1 % TA % 100.0 7.9 14.9 19.1 18.4 13.8 1.3 6.9 9.4 5.6 6.0 4.3 0.1 % SA Community* Benchmark* Workforce 20.3% 16.6% Target* 100.0 2% 2% 2% 2% 2% 2% 11.0 12.2 11.1 11.2 10.5 10.6 2.9 6.0 9.2 9.4 6.1 expenditure management development Total leadership and Expenditure Training andDevelopment Training andDevelopment No review A review olderthan12months A review withinthepast12 months Employees with: Documented Review ofIndividual Performance Management Flexitime Purchased Leave Compressed Weeks Working from Home Job Share Part-time Male 1 Number ofEmployees With OngoingDisabilities Leadership andManagement Training Reporting Voluntary Working Arrangements ByGender Requiring WorkplaceAdaptation Female 0 Male 81 Total 0 0 0 0 6 Total Cost $210 000 $805 000 1 Female % of Total% Workforce 46 % TransAdelaide 0 0 0 8 0 employees % of Total Salary Expenditure 51 49 0.1 0 0.32 1.42 Total 127 14 0 0 0 0
31 | TransAdelaide Annual Report 2009-10 32 | TransAdelaide Annual Report 2009-10 Passenger ServiceAssistants Passenger ServiceAssistants Tram Drivers Train Drivers Track andCivil Signal andPowerWorkers Train Drivers Classification Accredited Training Packages ByClassification diligently toimprove safety withzero losttimeinjuriesduringthisperiod. and stress claimshavebeen reduced. Inadditioneachbusinessunithasworked Due toimproved security arrangements ontherailnetworknumberofassaults byaneducationprogramsupported provided toallouremployees. workers injured onthejob. Theseprocedures focusonearlyinterventionand are and compensation.We continue todevelopimproved procedures forsupporting TransAdelaide isself-insured forthepurposesofmanagingworkers’rehabilitation ManagementandPreventionInjury No.of Accredited TrainingPackages 20 12 12 29 20 2 2 (Certificate IIIinRailOperationsTLI) (Certificate IIIinRailOperations) (Certificate IIIinRailOperationsTDT) (Certificate 1inRailInfrastructure)(Cert 1inRailInfrastructure)(Cert (Certificate IIIinRailOperationsTLI) (Certificate IIIinRailOperationsTDT) (Certificate TransAdelaide Gross Workers Compensation overthepastreportingyear: performance The followingtablessummariseTransAdelaide’s OccupationalHealthandSafety Expenditure Total ClaimsExpenditure Other Medical/Hospital Costscombined Disability –s43 Lump SumSettlementsPermanent – s42 Lump SumSettlementsRedemptions Income Maintenance and prohibition notices) Number ofnoticesservedpursuanttoOHS&WActs35,s39ands40(default,improvement Number ofnotifiableinjuriespursuanttoOHS&WRegulationsDivision6.6 Number ofnotifiableoccurrences pursuanttoOHS&WRegulationsDivision6.6 2009-10 ($m) 864 042 235 499 143 262 169 966 276 996 38 319 2008-09 ($m) 2008-09 1 125250 249 442 107 871 415 797 340 755 11 385 Variation ($m) (261 208) (245 831) (13 943) (63 759) 26 934 35 391 + (-) % Change 236.6 (18.7) (23.2) (59.1) + (-) 32.8 (5.6) 0 0 0
33 | TransAdelaide Annual Report 2009-10 34 | TransAdelaide Annual Report 2009-10 Meeting Safety Performance TargetsMeeting SafetyPerformance 6a 6 7b 7a 7 6c 6b 8 5
4 3 1 2 2 days within Early Assessment to Work Return Rehabilitation and 3 months afterClaims determined business days in10Claims determined Claim Determination days RTW within5business 5 days Early intervention within development) ($ at24months 2008/09 Injuries Injuries Payments for Recent Income Maintenance Claims New Psychological Injury development) ($ at12 months 2009/10 Injuries Frequency Rate Injury Lost Time Claims Frequency Rate Injury New Workplace Workplace fatalities Claims Injury New Workplace Number 2005-06 153.0 Base: 86.27% 78.52% 82.98% 95.83% 36.0 or % 7.38% 0.61 1.22 0 _ – Performance: 12 monthsto endofJune 2010 100% $98 396 $85 186 54.76% 85.06% 78.05% Actual 5.75% 18.0 84.0 0 0.30 0.61 Quarterly* Target $169 433 Notional Notional $87 301 122.0 29.0 80% 80% 75% 75% 0.49 0.98 0 3% ($71 037) Variation ($2 115) (25.24%) (11) (38) 20% 10.06% (0.19) (0.37) + (-) 3.05% 2.75% 0 80% ormore 80% ormore 75% ormore 75% ormore 3% orless 2 yearsaverage Below previous 2 yearsaverage Below previous Number or% Final Target 122.0 29.0 0.49 0.98 0 Consultancy Expenditure 2009-10 J Cunningham < $10 000 Total consultancies 10 Halcrow Stace Management VLOW PtyLtd Richard Wortley Parsons Brinckerhoff Aust PKF Consulting -$50000 $10 000 Total consultancies Ernst andYoungErnst Ernst andYoungErnst Deloitte Total Consultants > $50000 Total Consultancies Consultant Consultant Consultant Training Services Review of2000/2100railcarKinematicEnvelope Strategic directions workshops Organisation developmentconsultancyservices Training services OCC relocation studyand airconditioningreport Procurement systemtraining Risk managementframework Guidance re Transitplus jointventure return andsubsequentobjection auditreviewInternal andreview of2008FBT $10 000 -$50000 $10 000 Above $50000 Below $10 000 Purpose Purpose $189 196 $350 182 $571 763 $174 998 $50 059 $76 422 $34 505 $46 583 $46 583 $10 000 $12 690 $20 314 $39 994 $45 000 $47 000 Cost Cost Cost
35 | TransAdelaide Annual Report 2009-10 36 | TransAdelaide Annual Report 2009-10 Annual Asbestos Management Report 2009-10 Annual AsbestosManagementReport Energy UseComparison Energy Target for 2010 TOTAL Petrol Diesel Electricity (+/- 2008-09) Current year 2009-10 TOTAL Diesel Electricity Base year 2000-01 Petrol Category 6 5 4 3 2 1 Start of of Start # Sites Year 32 0 N/A N/A N/A N/A # Sites End of End of Year 32 0 Energy Use 362 907 382 007 340 722 (+2 947) (-3830) (-7643) 287 237 318 924 36 939 (+866) 30 969 4 346 (GJ) Further information required information Further asbestos hasbeenremoved No asbestosidentified/identified Monitor condition Use care duringmaintenance Remove assoonpracticable Remove 718 Category Description (- 1247576) 12 246991 10 415000 (-1558 499) (+313 226) Expenditure 1 695770 6 965703 1 031005 5 917274 136 221 (-2 304) 17 424 N/A ($) These sitesnotyetcategorised OHS&W 4.2.10(1)hasbeenremoved All asbestosidentifiedasper according tolegislationandpolicy Has asbestospresent. Inspect maintenance works May needremoval during maintenance works May needremoval during Should beremoved promptly One ormore items atthese (Tonnes CO Interpretation GHG Emissions sites… 35 966 25 598 10 056 32 693 10 202 22 433 34 168 (+802) (-574) (+290) (+62) 2 312 equivalent) 58 Documents heldby TransAdelaide: TransAdelaide affairs ofanindividualshould bedirected inwritingto: requests toseekamendment ofTransAdelaide’s records thepersonal concerning Contact Arrangements: RequestsforaccesstoTransAdelaide documentsor stations (infrastructure) andtheirenvirons. for communitygroupsinthemaintenanceandbeautificationof toparticipate TransAdelaide alsohasan‘Adopt-a-Station’program thatprovides avenues meets monthlytoprovide feedbackandinputtoservicedesigndelivery. inthedevelopmentofservicesthrough participation aRailCustomerPanelthat Arrangements for Public Participation: TransAdelaide facilitatespublic following represents TransAdelaide’s statementasat30June2010: information In accordance withsection9oftheFreedomAct1991, ofInformation Statement Freedom Act–Information ofInformation employees andcontractorsofTransAdelaide. of integrityandpropriety. ThisCodeofConductappliestoallexecutives, legally, ethicallyandwiththestrictobservanceofhigheststandards throughout thecourseofyeartoensure allbusinessaffairs are conducted Ethical Standards andPerformance: ACodeofConducthasbeeninplace protection topersonalinformation. applied throughout theorganisation toprovide appropriate levelsofprivacy Government’s PrivacyPrinciplesInstruction’. Theseprinciplesare ‘Information Privacy Legislation:TransAdelaide isrequired tocomplywiththeState mal-administration, wasteorillegalactivitiescorruptionintheworkplace. and membersofthepublicwithconfidentialityregarding allegationsof 1993 withinTransAdelaide toprovide TransAdelaide’s employees,suppliers Services isresponsible for theapplicationofWhistleblowersProtection Act Whistleblower Legislation:TransAdelaide’s ExecutiveManagerCorporate ADELAIDE SA 5001 ADELAIDE SA5001 GPO Box2351 The FreedomOfficer ofInformation AnnualReports • ListofPolicies •
37 | TransAdelaide Annual Report 2009-10 38 | TransAdelaide Annual Report 2009-10 Overseas Travel: No. ofEmployees TOTAL 23 23 1 2 1 1 2 Destinations Berlin Madrid Berlin/Helsinki London/Berlin Helsinki Berlin Berlin and severityofincidents. conducted andriskmitigationstrategiesimplementedtoreduce thelikelihood remains atsimilarlevelsto lastyear. Duringtheyearriskassessmentswere to bemanagedin-housebyTransAdelaide. Thenumberandvalueofclaims Third Party Claims:Railrelated thirdandpublicliabilityclaimscontinue party reporting. response aswellperformance awareness raising;training;mechanismsfordetection;investigationand of this,there isaframeworkthatencompassesstrategiesforfraudprevention; controls are implementedacross TransAdelaide tolowertheriskoffraud.Aspart policies andprocedures. Definedbusinessprocedures, policiesandinternal TransAdelaide hascontinuedtoenhanceitsFraudControl andWhistleblowers Fraud: There wasnofraudidentifiedwithinTransAdelaide duringtheyear. Reason for TravelReason Alstom Citadistramprocurement IVU traininganduserconference IVU customisationanduserconference user conference IVU investigation,customisationand (1 Febto1March 2010) IVU (RosterSystem)Training Bombardier Flexitytramprocurement Total Cost $74 000 $10 000 $10 000 $10 000 $20 000 $15 000 $9 000 Financial Statements
39 | TransAdelaide Annual Report 2009-10 40 | TransAdelaide Annual Report 2009-10 Directors’ Report TransAdelaide didnotreceive anyspecificMinisterialDirection during2009-10. Ministerial Control andDirection There havebeennosignificantchangestotheEconomicEntityin2009-10. Significant ChangesintheEconomicEntity depreciation onrailcarsfollowing revaluation. loss of$0.9m.Theresult hasbeenbrought aboutprimarilybyanincrease in The financialyearended30June2010hasseenTransAdelaide record anet Review ofOperatingResult community andcustomersafetywhilstmanaginginfrastructure upgrades. The focusin2009-10hasbeenonimproving customerservice,employee, requires managementoftramandtrainfleetsaswellsubstantialinfrastructure. Providing serviceswithingreater ourpassenger transport metropolitan Adelaide The JointVenture wasabolishedonthe30June 2010. forTransport,under contractwiththeDepartment EnergyandInfrastructure. that providesservicesintheAdelaideHillsregion passengertransport also TransAdelaide wasajointshareholder inTransitplus PtyLtd,aprivatecompany earlier.terminated 25 April2010takingthecontractthrough until30June2011,unlessitis with thePublicTransport Division(PTD)wasrenewedfrom bytheGovernment TransAdelaide’s agreement fortheprovision ofmetropolitan railandtramservices focusthroughoutservices. Thiscontinuedtobeourprimary theyear. provides thatTransAdelaide’s principalactivityistooperatepassengertransport Corporations Act1993.TheTransAdelaide (CorporateStructure) Act1998 TransAdelaide isabodycorporatesubjecttotheprovisions ofthePublic Principal Activities entity forthefinancialyearended30June2010. oftheeconomic its reportontheFinancialReport The TransAdelaide Board haspleasure inpresenting approximately $9.8m(GSTinclusive). for RailcarOperations.Thevalueofthisserviceprovision forthe2009/10yearis Lubricants andengagedScottsPetroleum PtyLtdforthesupplyofdieselfuel TransAdelaide usedtheAcrossContractforBulkFuelsand Government New Contracts Contractual Arrangements Act 1994. Secretary orExecutiveOfficerbythe PassengerTransport totheextentpermitted of anyrelated bodycorporateagainstaliabilityincurred asaBoard Member, members, theGeneralManager, allofitsExecutiveOfficers andemployees TransAdelaide paysaninsurancepremium inrespect ofinsuring theBoard Indemnities andInsurance proposed oftheeconomicentity. contractswithany part As atthedateofthisreport,noBoard Memberhadinterests incontractsor Board Member’s Interests inContracts shown innote10. been entitledtoreceive a benefit, otherthantheirdisclosedremuneration as Neither during,norsincethefinancialyearhasanyBoard Memberreceived or Board Member’s Benefits Account PaymentPerformance of Accounts Payment Paid byduedate Particulars due date Paid late,within30daysof from duedate Paid more than30days Accts Paid Number of 14 364 120 60 Percentage of (by number) Accts paid 98.76% 0.83% 0.41% Value in$Aof $81 360569 Accts paid $1 278707 $180 244 Percentage of Accts paid (by value) 98.24% 1.54% 0.22%
41 | TransAdelaide Annual Report 2009-10 42 | TransAdelaide Annual Report 2009-10 there are nocontingentandotherliabilities. At 30June2010,there hasbeennotransferofassetsto O’DonnellGriffin and The contract’s objectivesare to: which havebeeninservicesince1988. achieved inlate2010.Thescopeofthecontractistoupgrade thePIsystems awarded toO’DonnellGriffin withapracticalcompletionexpectedtobe A newpublictenderprocess washeldinDecember2008.Thecontract 2. that havenotbeenreflected intheaccounts. Transportation AustraliaPtyLtdandthere are nocontingentandotherliabilities At 30June2010there has beennotransferofassetstoBombardier The contract’s objectivesare to: The scopeofthecontractis: being undertaken. commencing11June2005.Themidcontractreviewten-year term, iscurrently The contractwasawarded toBombardier Transportation AustraliaPtyLtdona 1. were continuedduring2009/10. The followingcontractualarrangementsexceeding$4.0mentered intopreviously Continuation ofExistingContracts improve theefficiency, productivity andadaptabilityofthePIsystemto • eliminatetheriskofcurrent networkreaching technicalobsolescence • provideservicethatachievesthe trainpassengerswithapublictransport • systems. Upgrading ofTransAdelaide’s existingPassengerInformation(PI) provide theservicesfullyincompliancewithRailSafetyActand • provide theservicesinamannerwhichisdesignedtoenhance • provideservicewhichachievesthehigheststandard apublictransport • monitoringofrailcarcondition. • thecleaningofrailcars;and • out unplannedpreventative tocarry andcorrective maintenanceof • outplannedpreventative tocarry andcorrective maintenanceofrailcars; • Provision ofrailcarmaintenanceandrelated services. TransAdelaide. better meetthecurrent andfuture operationalandbusinessneedsof and diminishing the level of available equipment support; and and diminishingthelevelofavailableequipmentsupport; required standards. highest standards ofreliability andsafety; overall quality and performance ofTransAdelaide’soverall qualityandperformance railoperations;and economical andcost-effective; of reliability, forourcustomersinamannerwhichis safetyandcomfort railcars;
For theyear ended30June2010 Financial Statements
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