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Transadelaide Annual Report 2005-06

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Transadelaide Annual Report 2005-06 AAnnnnuuaall RReeppoorrtt 22000055--0066 Annual Report 2005-06 TransAdelaide GPO Box 2351 Adelaide SA 5001 Prepared by: Business Services Copies of Annual Report are available from TransAdelaide’s Website: transadelaide.com.au Enquiries: 08 8218 2478 September 2006 2 Annual Report 2005-06 Year in Review........................................................................4 Corporate Structure..........................................................................................8 Strategic Direction............................................................................................8 Corporate Values .............................................................................................8 Board of Directors.............................................................................................9 Corporate Governance................................................................................... 11 Organisational Structure................................................................................. 16 Executive Structure......................................................................................... 17 Rail Systems .............................................................................19 Patronage ....................................................................................................... 21 Customer Satisfaction ..................................................................................... 22 Special Services & Promotions........................................................................ 22 Reliability........................................................................................................ 23 Marketing & Promotion................................................................................... 24 Customer Information..................................................................................... 24 Fare Compliance ............................................................................................ 24 Rail Education Unit.......................................................................................... 25 Corridor Services .....................................................................27 Stations............................................................................................................ 29 Signals & Power............................................................................................... 29 Track & Civil Infrastructure ............................................................................. 29 Projects ........................................................................................................... 30 Adopt-A-Station............................................................................................... 32 Environment .................................................................................................... 32 Fleet Infrastructure ...................................................................35 Railcars ........................................................................................................... 37 Tramcars......................................................................................................... 37 Energy Efficiency ............................................................................................ 38 Business Services......................................................................39 Financial Management ................................................................................... 41 Information Systems........................................................................................ 41 Property Management .................................................................................... 41 Contracts & Procurement................................................................................ 41 Security........................................................................................................... 42 Organisation Development ...................................................... 43 Employee Statistics ......................................................................................... 46 Registered Training Organisation (RTO)........................................................ 48 Learning & Development ................................................................................ 49 Industrial Relations ......................................................................................... 49 Certified Agreements ..................................................................................... 49 WorkCover Statistics ....................................................................................... 50 Workers Compensation & Rehabilitation........................................................ 51 Safety & Management ..................................................................................... 51 Equal Employment Opportunity ..................................................................... 52 Quality Certification ....................................................................................... 52 Financial Report .................................................................... 53 Directors’ Report ............................................................................................ 55 Financial Statements ..................................................................................61-95 Certification.................................................................................................... 96 Attorney-General’s Department – Independent Audit Report ........................ 97 3 Annual Report 2005-06 Year in review New trams, the tramway upgrade, a new transport interchange at Mawson Lakes and petrol price-driven patronage growth have all made for a busy 2005-06 for TransAdelaide and ensured that TransAdelaide continues to progress toward achieving the public transport target in South Australia’s Strategic Plan. It remains to be seen whether the move to public transport by many who would not normally use it becomes permanent. The challenge for TransAdelaide will be the continuing provision of high quality customer service to retain these new customers. Bill Watson General Ma nager Financial Performance TransAdelaide achieved a net profit after tax of $14.855m. This profit was attributable to the sale of tram related assets to the Department of Transport, Energy and Infrastructure. Considerable effort was made in containing operational expenses during the year to ensure that TransAdelaide’s operational budget remained within the limitations of the Public Transport Division rail services contract. Remaining within budget limitations is becoming more difficult each financial year with all costs continuing to rise faster than the increases in revenue paid to us in the rail services contract. This makes the task of meeting customer expectations increasingly difficult. Trams 2005-06 was an exciting time for Adelaide’s tram business, with recommencement of services on the upgraded tram track; commencement of services with the new light rail vehicles; progressive H Class tram retirement and further work on the City West extension. In August 2005 tram services resumed following the completion of the $23.57m tram line upgrade. Passenger amenity was substantially improved with new platforms and shelters, enhanced lighting and landscaping. Motorists crossing the tram corridor benefited from level crossing upgrades with the introduction of concrete level crossings. The tramway upgrade project represented a major undertaking for TransAdelaide, testing project management and technical skills. It is a credit to the project team that the project was completed on time with less than a 2% cost overrun. 4 Annual Report 2005-06 With the introduction of the new light rail vehicles in January, Adelaide’s tram system entered the 21st Century. The gradual introduction of the new light rail vehicles since then opens up tram travel to a group of customers who were not able to use tram services, namely those using wheelchairs and gophers and those with limited mobility. Overall customer reaction to the new trams has been positive. Clearly there were some initial teething problems but modifications were made to tram air conditioning systems with further modifications planned for later this year. In addition, extra hanging straps were also installed. By December, tram patronage had recovered to pre shut-down levels which was faster than expected. In the past, following a major closure, passengers have taken much longer to revert to their previous travel patterns. At year’s end, patronage was down only 1% on the previous year which is a magnificent achievement given the shutdown. In response to passenger demand an additional morning peak service was introduced. A number of tram derailments occurred following the re-opening of the tram line. All occurred as low speed, non-passenger shunting movements with no-one being injured. It is a matter of regret, the passengers who rely on reliable tram services, were inconvenienced on a number of occasions, as were a substantial number of participants in the City to Bay Fun Run. To determine the causes and to ensure that there would be no re-occurrences, a comprehensive investigation was undertaken by two rail experts. TransAdelaide has accepted the investigators’ recommendations and is implementing each of them. A substantial investment was made in training operational and maintenance staff in all aspects of
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