Submission to the Select Committee on Train Services

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Submission to the Select Committee on Train Services CONNEX MELBOURNE Submission to the Select Committee on Train Services 15 JULY 2009 Connex Submission to Select Committee on Train Services Connex Submission This Page Intentionally Left Blank EXECUTIVE SUMMARY Executive Summary The current metropolitan train franchise has delivered major improvements, including extra services, more station staff, more maintenance staff, expanded services for special events (such as the Commonwealth Games), successful delivery of major projects (such as Middleborough Road) and the re-integration of the two metropolitan rail businesses. The centrepiece has been record patronage growth which is now 47% over the past four years. This patronage growth has been much greater than other Australian cities and much greater than other modes in Melbourne which have also been the beneficiary of external drivers such as petrol prices and population growth. Whilst there have been a range of notable issues, the core service provided by the metropolitan railway has been a crucial precursor to growth, and commuters have voted with their feet. Operational issues have developed during this franchise, partly as a result of the congestion impacts of massive growth and partly due to a range of other factors. At all times, the franchisee has responded to these issues and successfully overcome or mitigated their impacts. The events of late 2008 and early 2009 are no exception and actions have been taken already with respect to matters within our control. Operational performance has been restored to levels which are the best that could be expected in the currently congested system. As an organisation committed to continuous improvement, there are always lessons to be learned and new initiatives to implement. A key aim has been to set up the railway to provide better services in years to come. In this context, the New Operating Plan and an improved Fault Management Protocol were two key initiatives that we could not compromise on, despite the challenges created. Under the franchise model, the franchisee is the operator and maintainer, whereas the State Government funds upgrades and sets performance standards. Connex has, at all times, worked proactively with the Department of Transport to develop plans to further upgrade the fleet, infrastructure and services in the short and medium term, so that the metropolitan railway can perform the role that Melbournians expect and deserve. Initiatives to improve the network’s capacity and resilience are a key part of these plans. The franchise model has not only delivered improvements and a strong partnership with the State Government; it has provided good value for money for Victorians. This view is supported by the Auditor General. The State Government has announced that MTM (MTR Corporation, United Group and John Holland) is the preferred bidder to operate the Melbourne train network from 30 November 2009. During the next several months it is important that the improvement momentum be maintained. Connex is committed to working with MTM and the Department of Transport to ensure that a smooth transition occurs. Metropolitan operating performance in early 2009 deteriorated sharply. The context is important to understanding why this operating performance was impacted to such an extent when the extreme weather conditions and other events occurred. Some key factors were: • Since 1999, metropolitan patronage has grown by over 80% to 214 million per annum whilst the fleet has expanded by just 9%. Services have been expanded to the maximum extent practicable, but the inevitable result of this huge patronage growth has been additional commuter congestion on trains and platforms. Connex Submission 15 July 2009 Page 3 of 48 EXECUTIVE SUMMARY • As a result, there is a need to keep cancellations as low as possible as they have bigger impacts in a more congested system. • The November 2008 Timetable and the New Operating Plan aim to mitigate the impacts of congestion on operating performance. These changes have been successful with punctuality improving to 94.8% in December 2008 and average train loads decreasing in key corridors. • However, the November 2008 timetable depends upon an AM peak fleet requirement of 148 trains, without any increase in the overall fleet at this stage. This, in turn, relies upon improved maintenance to support 94% fleet availability (which has been implemented) and an improved Fault Management Protocol (FMP) to ensure that, through more flexible arrangements for handling trains with non-safety critical faults, more trains are available during peak periods. • The improved FMP was a key plank of the Memorandum of Understanding (MOU) signed by Connex and the Rail Tram & Bus Union (RTBU) in June 2008. In practice, the Locomotive Division of the RTBU did not honour the intent and spirit of the MOU. Exhaustive discussions and negotiations continued behind the scenes without success. The issue flared up in December 2008, when there was a more rigid application of the existing FMP. As a result, cancellations increased due to a spike in reported train faults. • Related to the above issues and problems with the Hitachi trains, up to 22 units were “out of action” during January 2009, compared to the normal allocation of 11 units. • The Comeng trains are the “backbone” of the metropolitan fleet, comprising 56% of all rolling stock. Unfortunately, these trains also have the most vulnerable air conditioning system, being designed to operate up to an ambient temperature of just 34.5OC. The Comeng trains also have a significantly lower “Mean Distance between Failures” than the more modern X’Trapolis and Siemens Trains. • Normal pre-summer checks occurred in 2008, but the rail infrastructure system remained vulnerable to track misalignment, signalling problems and external events such as power loss/surges during extreme hot weather. Whilst these factors placed the system under pressure in the summer of 2008/09, the tipping point was the hot weather, which was the most extreme ever recorded in Victoria. In summary: • It was the first time since records began over 150 years ago that Melbourne had three successive days of temperatures above 43°C. • Two days had the highest and third highest temperatures ever recorded in Melbourne. • Over a 30 year period, Melbourne averaged one day over 40˚C each year but in the 2008/09 summer there were five such days. Cancellations were extreme in January and February (3,830 in all), compared to the previous average of 408 per month. Some 48% of the total cancellations in these two months occurred on just four days when the temperature went above 41˚C. Punctuality also fell below the threshold of 92% for the first five months of 2009, primarily due to the following factors: Connex Submission 15 July 2009 Page 4 of 48 EXECUTIVE SUMMARY • The high level of cancellations in January and February, which had major flow-on effects for punctuality due to the extra crowding on the services which were run. • Speed restrictions on the Caulfield and Northern Groups of lines which became necessary from March 2009 following several platform overshoot incidents with Siemens trains. The 2008/09 summer period saw a plethora of incidents and for many of them there were a number of contributing factors. These prime cancellation causes are described in the report. The biggest factor was the unavailability of trains which, in turn, was mostly related to a combination of air conditioner failures, other train faults, stopped units and the rigid application of FMP. Whilst the heatwave in January and February 2009 was extreme, Melbourne’s summers have been getting hotter over the past 15 years and there is an expectation that this trend will continue over coming decades, with more hot days above 35 ˚C. A number of important actions have been taken already which will improve normal day–to-day operations and substantially reduce the impacts on operations of extreme heat. In particular: • In February, Connex sought assistance from the Australian Industrial Relations Commission (AIRC) to conduct a Dispute Resolution Process to deal with the industrial issue. • The industrial situation has subsequently been stabilised and a range of operational improvements have now been agreed. • Related to the above, new FMP arrangements were implemented on 31 May 2009. In particular, the new FMP enables trains with a range of non safety critical faults to be used for longer periods. • Agreement has been reached on the longstanding issue of rolling stock compliance with an adopted theoretical “brake curve”, which has previously led to impounded trains being out of service for extended periods. The newly adopted “brake curve” will enable trains to be more quickly released for service. • The Connex Demonstration Train has been deployed on the network, enabling valuable research to be conducted on customer behaviour and opinions. • A new three year Collective Agreement has now been signed, incorporating a further range of productivity initiatives. • Connex has reached agreement with Public Transport Safety Victoria (PTSV) to substantially reduce the number of locations where speed restrictions apply to Siemens trains. In addition, investigative work is in hand on rail adhesion and other factors to deal more effectively with the different characteristics of the Siemens trains. The operating performance in June 2009 demonstrates the substantial progress that has been made with respect to normal day–to-day operations. Punctuality is once again above 92% and cancellations are at the lowest
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