Assistive Listening Systems Disney California Adventure® Park: The Disneyland® Resort offers Assistive Listening through Disney’s Handheld • Golden State (San Francisco Street) Device which amplifies sound through headphones or induction loop at spe- • Hollywood Pictures Backlot (next to Hyperion Theatre) cific Theme Park attractions. Receivers are available through Guest Relations • Main Entrance (West Entry Plaza, next to rest rooms) and requre a $25.00 refundable deposit (must return on same day). • Paradise Pier (behind King Triton’s Carousel) Available at: Hotels of the Disneyland® Disneyland® Park: • Available for Guest rooms upon request. • ’s Oasis (seasonal) Information on Services for Guest • Enchanted Tiki Room Handheld Captioning • Captain EO with Hearing Disabilities • (Honda exhibit only) The Disneyland® Resort offers Handheld Captioning through Disney’s (Please contact a Cast Member for assistance) Handheld Device. This portable captioning system uses a wireless hand- held receiver to display text in locations where fixed captioning systems are Disney California Adventure® Park: impractical, such as moving attractions. Receivers are available through Guest Information provided as a supplement to the • Disney Animation Relations and requires a $25.00 refundable deposit (must return on same day). oo Available at: Theme Park Guide Maps oo • Disneyland® Park: • The Hollywood Backlot Stage • Buzz Lightyear Astro Blasters • It’s Tough to be a Bug! • Disneyland® Railroad • Muppet*Vision 3D • Enchanted Tiki Room • Playhouse Disney – Live on Stage! • Haunted Mansion Legend • Redwood Creek Challenge Trail (Ahwahnee Camp Circle) • “it’s a small world” • Reflective Captioning • Mr. Toad’s Wild Ride Assistive Listening • Pirate of the Caribbean • The Many Adventures of Winnie the Pooh Reflective Captioning Available at several theater-type attractions. This innovative technology uti- • Finding Nemo lizes a LED display to project desired captions onto an acrylic panel in front of • Snow White’s Scary Adventure Sign Language Interpretation the user. To utilize the system, please contact a Cast Member at the location. • Storybook Land Canal Boats Available at: • Peter Pan’s Flight Telephones Disneyland® Park: Disney California Adventure® Park: Handheld Captioning • The Disneyland® Story featuring Great Moments with Mr. Lincoln • Monsters, Inc. Mike & Sulley to the Rescue! • Captain EO

Video Captioning Disney California Adventure® Park: Video Captioning Written Aids • It’s Tough to be a Bug! • Muppet*Vision 3D Caption-ready monitors are available in the preshow area at selected attrac- tions. These monitors are designated by a “CC” and can only be activated by remote control. Please see a Cast Member at the attraction for assistance. Sign Language Interpretation Video captioning is available at: * Please note that a limited number of the below services are available to rent on a first-come, first Enchanced services begin on 6/13/10 (Schedules available at Guest Relations) Disneyland® Park: The Disneyland® Resort provides Sign Language interpretation for our Guests • The Disneyland® Story featuring Great Moments with Mr. Lincoln -serve basis. at specific live Theme Park shows on a rotating basis as follows: (preshow only) • Captain EO (preshow only) • Assistive Listening Systems Disneyland® Park: Mondays & Saturdays • Indiana Jones™ Adventure (preshow only) • Sign Language Interpretation Disney California Adventure® Park: Sundays & Fridays • Innoventions • Finding Nemo Submarine Voyage (accessible experience only) • Written Aids Guest should request confirmation of our interpreted performance schedule a • (accessible experience only) • Handheld Captioning minimum of 7 days in advance by calling Disneyland® Resort Guest Relations • (preshow only) at (714)781-6167 [voice] or (714)781-7292 [TTY]. Guest will be contacted prior • (preshow only) to their visit with an appropriate show schedule that list the names, dates and times of our interpreted performances. Disney California Adventure® Park: • The Sign Language interpretation can also be requested for other special events • Disney Animation (Courtyard/Lobby only) and shows with minimum of 14 days advanced notice. Requests for interpreta- • Mission Tortilla Factory tion at special events or shows can be made by calling Disneyland® Resort • Muppet*Vision 3D Guest Relations at (714)781-6176 for voice or (714)781-7292 for TTY. Guests will • Playhouse Disney – Live on Stage! (preshow only) Guest Information be contacted prior to their visit to verify arrangements. • Soarin’ Over California (preshow only) • The Twilight Zone Tower of Terror™ (preshow only) Telephones • Midway Mania! Phone Number: 714-781-4565 • Blue Sky Cellar http://www.disneyland.com/guestservices All Disneyland® Resort telephones can be amplified with the “#” key or by using a separate volume button on the phone. Pay phones marked with the Written Aids Information subject to change without notice. Text Typewriter (TTY) symbol are available at: For further information, please visit Guest Relations. Packets containing attraction dialogue and narration, flashlight, pencil and Main Entry Plaza: This publication is provided by Disneyland® Resort paper are available for several attractions and shows. Please inquire about • Next to Disneyland® Kennel Club availability prior to experiencing an attraction or show. A complete listing of Disneyland® Park: Guest Communications. available written aids is available at City Hall or the Central Plaza in Disneyland® • (near Space Mountain exit) Park or the Guest Relations Lobby in Disney California Adventure® Park. 10/09 ©Disney

This publication is provided by Disneyland® Resort Guest Communications. ®Disney. Indiana Jones™ Adventure and Star Tours ©Disney/Lucasfilm Ltd. Buzz Lightyear Astro Blasters is inspired by Disney•Pixar’s “Toy Story 2.” Muppet*Vision 3D Muppets Holding Company, LLC. Flik Character, It’s Tough to be a Bug! and “a bug’s land” is inspired by Disney•Pixar’s “A Bug’s Life.” Monster’s, Inc. Mike & Sulley to the Rescue! is inspired by Disney•Pixar’s “A Bug’s Life.” Toy Story Midway Mania! is inspired 1 by Disney•Pixar’s Toy Story Films. The Twilight Zone Tower of Terror™ The Twilight Zone® is a registered trademark of CBS, vInc., and issued with permission pursuant to a license. Disney’s Handheld Device Layout Device Layout: Attractions Visited Additional Feedback:

Attraction 1: ______Comments/Suggestions: Comments/Suggestions: ______

______

Attraction 2: ______Comments/Suggestions:

______To Use Disney’s Handheld Device ______When you arrive at a designated attraction, please wear the device chest ______high to receive the signal that will supply the Assistive Listening or Handheld Attraction 3: ______Captioning. Comments/Suggestions: ______The device will go into “sleep” mode and turn off after 1 minute of inactivity. ______The device will turn back on automatically when Assistive Listening or Hand- held Captioning is present. ______Disney’s Handheld Device Guest Feedback Attraction 4: ______Feedback from our Guests is vital as we evaluate Assistive Listening and future Comments/Suggestions: enhancements to Disney’s Handheld Device. Before returning the device at the end of your day, we ask that you take a few minutes to complete the short ______survey below. When finished, please give it to a Guest Relations Cast Member. ______Location: ______ Disneyland® Park  Disney California Adventure® Park Attraction 5: ______

Services Used: Comments/Suggestions: ______ Handheld Captioning  Assitive Listening ______Date Visited: ______Device Number: (from back of the device): ______Attraction 6: ______

Comments/Suggestions: My overall impression of Disney’s Handheld Device were: ______ Positive  Neutral  Negative ______

Overall Comments/Suggestions: ______

______Attraction 7: ______Comments/Suggestions: ______

______Attraction 8: ______Comments/Suggestions: ______

This publication is provided by Disneyland® Resort Guest Communications. ®Disney. Indiana Jones™ Adventure and Star Tours ©Disney/Lucasfilm Ltd. Buzz Lightyear Astro Blasters is inspired by Disney•Pixar’s “Toy Story 2.” Muppet*Vision 3D Muppets Holding Company, LLC. Flik Character, It’s Tough to be a Bug! and “a bug’s land” is inspired by Disney•Pixar’s “A Bug’s Life.” Monster’s, Inc. Mike & Sulley to the Rescue! is inspired by Disney•Pixar’s “A Bug’s Life.” Toy Story Midway Mania! is inspired 2 by Disney•Pixar’s Toy Story Films. The Twilight Zone Tower of Terror™ The Twilight Zone® is a registered trademark of CBS, vInc., and issued with permission pursuant to a license.