World Port in Good Hands

World port in good hands

Cover: The bremenports dredger “Hol Blank” ensures that there are always sufficient water depths for the ships in Bremen’s ports. The “Hol Blank” is a water-injection dredger which flushes up silt and sediments in the navigation channel so that they are carried off downstream with the outgoing tide.

2 World port in good hands

We attend to everything, 24/7...

3 Planning, construction and consulting – the port management company bremenports

World port in good hands

bremenports is actively involved in every area where the ports have to function reliably. Round the clock, 24 hours a day, 365 days a year.

Our engineers, technical specialists and Other activities in our remit include marke- skilled workers attend to the operation, ting our nautical and ecological expertise maintenance and repair of the complex and ensuring the successful promotion maritime infrastructure. This is crucial for of the port group and its players at interna the success of the twin ports of Bremen tional trade fairs and similar events. and Bremerhaven. By organising bremenports in the legal Our experts are constantly in close contact form of a “GmbH & Co. KG” – a limited com- with the shipping and logistics business mercial partnership with a limited liability to guarantee that the ports are developed company as general partner – we set a systematically in line with the users’ requi- milestone in the history of port management rements. They plan and implement const- in Germany. We act on behalf of the Free ruction projects and ensure that the world Hanseatic City of Bremen and have evolved ports on the River Weser are well equipped into a powerful and flexible provider of to cope with the future. This strengthens public infrastructure since we were founded the ports over the long term, consolidates back in 2002. At all times and in everything their position in the global competitive we do, we focus consistently on economic environment and protects their vital role efficiency. for the German economy in years to come. The key factor for our success is our staff. We are also busy in other countries, where Accordingly, bremenports encourages we contribute our expertise in the fields family-friendly working hours models, has of engineering, planning and port construc- set up an in-house health management tion, helping to launch international port programme and is the proud owner of the projects. This makes us an increasingly German “Career and Family” certificate interesting project partner in the inter- and the “Family-Friendly” award. national market for maritime logistics and port construction projects.

4 World port in good hands Bremerhaven: Pit stop for mega-carriers: 5.5 million TEU throughput in 2016 One of the longest riverside quays in the world (4920 m) Europe’s No. 1 automobile terminal: 2 million units handled in 2016

bremenports regularly has the lock gates at the Lloyd shipyard dock inspected for damage. The complex steel structures are made up of chambers, tanks, sluiceways, shafts, passage- ways, struts, pipes and any amount of technology.

6 World port in good hands Port development and port construction

We attend to everything, 24/7...... to safeguard the future of the ports

Cargo handling and maritime logistics are constantly changing – as are the customers’ expectations of a port. Farsightedness and continuous investments in port infrastructure are elemental to keep the ports competitive for the future.

Our port planning and development experts we have planned and implemented highly know exactly where such investments are sophisticated port construction projects necessary and where they make sense. over the past few decades – for example Analysing structures and observing the at Kaiserschleuse lock in Bremerhaven or market and situation at other port locations at Bremerhaven Container Terminal, which is part and parcel of their daily work. This was extended to a length of approx. five provides the basis for identifying the kilometres during the last phase (mega- potential development requirements for project CT 4). In doing so, we have Bremen’s ports and submitting specific systematically and continuously adapted recommendations to the government, for the port capacities to match market instance in the form of port development requirements. concepts. bremenports has drawn up such master plans for individual port areas and Apart from conventional plant and civil cargo handling sectors to identify their engineering, our activities increasingly individual strengths and weaknesses, draw concentrate on environmental planning. up lists of optimisation measures and thus On Luneplate in the south of Bremerhaven, provide a basis for planning investments. for example, we have created extensive substitute sites to compensate for the The blueprints produced by one group of CT 4 container terminal expansion project. experts are then put into practice by their This ecological compensation is as much counterparts in other sectors. Thanks to our a part of the port construction business sound technical and commercial expertise as the inspection and maintenance of and our comprehensive experience, existing facilities.

7 Port maintenance

Whether planning on paper or hands-on implementation: our employees are on duty right round the clock to keep the ports up and running.

We attend to everything, 24/7...... to make sure that everything runs like clockwork

34 kilometres of quays, roughly 200 kilometres of terminal railway, more than 50 bridges, five locks and 22 kilometres of dykes and flood barriers – the infrastructure at the ports of Bremen is extensive and complex.

The port can only function reliably if the along the dykes as well as the flood barriers harbour basins, quays, operating areas and all have to be closed to protect Bremerhaven technical facilities are professionally main- and the people who live there. tained and kept in good working order. And that is exactly what we do – 24 hours a day, bremenports is also responsible for the 365 days a year. operation of numerous technical installa- tions in Bremerhaven and Bremen. Locks, Our in-house dredging department checks swing bridges, the port pump station and and guarantees the necessary water depths free-flow canals have to be maintained, in the harbour basins and berths using a sonic operated or repaired round the clock. This depth finder, bucket dredgers and water calls for experienced and skilled specialists, injection dredgers, working on the principle as some of the equipment is more than 100 of “dredging only if absolutely necessary.” years old, whilst other parts are new and It also ensures that the recycling or disposal computer-controlled. Our staff are well of all dredged material is ecologically sound. able to cope with all kinds of technology and a team is always on call to deal with We also attend to maintenance of the any disruptions. terminal railway infrastructure and flood barriers, which are expanded and upgraded Because the port never stands still, all as necessary. Needless to say we also the work has to be done while operations conduct tender procedures, award contracts are in progress and without causing any and perform maintenance work ourselves. disruptions. This is a balancing act that Floods and storm tides demand an all-out bremenports has successfully performed effort from us, as more than 50 openings since 2002.

8 World port in good hands

To ensure sufficient water depths at Bremen’s ports, approx. 200,000 m3 of silty sediment is dredged every year, for instance using a bucket dredger.

“We are upgrading the tracks to prepare the terminal railway for the growing number of freight trains and to offer the market additional capacities.” Martin Günthner, Senator for Economic Affairs, Labour and Ports

10 World port in good hands Terminal railway

We attend to everything, 24/7...... to shift more freight onto rail

The ports of Bremen have always had strong links with the railway. A volume of more than one million TEU per annum, in other words every second container that is handled here, is transported to and from Bremerhaven on rail.

The railway’s share is even higher when it comes to the automotive sector: roughly 1.8 million vehicles – or 80 per cent of the total throughput – reach or leave the terminal on rail. This means that in Bremerhaven, rail accounts for a higher share of the modal split than at any other European seaport. bremenports keeps the rail infrastructure Around 200 kilometres of tracks link the cargo in top condition and permanently upgrades handling facilities at the ports of Bremen and it to enable it to cope with the growing Bremerhaven with the hinterland. number of freight trains. The terminal railway has a total track length of approx. 200 The work began in 2014 with the expan- kilometres which links the cargo handling sion of Kaiserhafen railway terminal in facilities in Bremen and Bremerhaven Bremerhaven, which is used primarily by with the hinterland. By the end of the car carriers. The project involved adding decade, around 40 million euros will be 4300 metres of new track to enlarge the invested in creating additional capacities rail network, amongst other things to and electrifying the rail infrastructure in create enough space to handle block trains Bremerhaven alone, with 7.5 kilometres with lengths of up to 700 metres. A major of new track laid at the automobile and challenge was that railway operations had container terminal. to continue while the work was carried out. →

11 Terminal railway

By working hand in hand with the building contractors, railway companies and shun- ting operators, our rail experts succeeded in keeping the disruptions to rail traffic to a minimum.

In 2015, the expansion project continued in the immediate vicinity of the container terminal. New tracks will be installed at the Imsumer Deich area by 2018. These measures will equip the terminals to cope with the increase in the number of freight trains from 633 per week in 2015 to 770 trains, the figure forecast for the middle of the next decade.

These investments in maintaining and upgrading rail infrastructure increase the productivity of the port, which in turn improves its competitiveness. So the future increase in cargo can come – we are ready and waiting.

12 World port in good hands Real estate and construction sites

We attend to everything, 24/7...... so that the port can continue to grow

New construction projects at the port mean we repeatedly have to find suitable water areas and sites on shore. Around 3100 hectares are available at Bremen’s ports for the location of these projects. We attend to the management, What nature loses in one place leasing and marketing of these sites. has to be restored elsewhere, as is the case on Luneplate, where water buffalo now graze. Whether it is a question of finding sites for the construction itself or for the requi- red compensation measures, or looking for tenants who are happy to live with the port outside their front door, our experts can provide valuable support. They nego- tiate with the owners, organise internal coordination and planning meetings with the specialist departments and also liaise with the external bodies involved, such as public authorities or local and municipal governments, to find suitable properties that match the potential customers.

13 Port construction projects

Best practice – performing successfully for the port

As port, logistics and environmental experts, we know how to plan, build and maintain port facilities, operating areas and coastal protection structures. This is something we prove day in, day out, We invest not only in the ports of Bremen, but also in the course of numerous projects for in maritime infrastructure customers. Whether the construction of completely new port facilities or the conversion or expansion of existing infrastructure, our expertise and experience is in demand far beyond the borders of Bremen.

2014 - 2017

Flood protection in Bremerhaven

To protect the population of Bremerhaven from storm tides, we are constantly building, reinforcing and monitoring the dykes and flood barriers. We carry out any necessary repairs to the sheet piling, steps and railings along the dykes, deal with any subsidence on the paths beside and on top of the dykes and regularly mow the large grassland areas.

In 2016 and 2017, for instance, our experts fortified the sea dyke, i.e. the part of the dyke that protects the entire south of Bremerhaven from floods. Back in 2014, bremenports had already built a flood con trol centre at Bremerhaven’s Überseehafen. The building is 25 metres long and 15 metres bremenports has an annual budget of EUR 1.4 million for maintenance of the flood control facilities wide and is used to store everything that is needed for flood control, such as 25,000 empty and 2000 filled sandbags, gravel, immersion pumps and lamps.

14 World port in good hands Thanks to the 18-metre deep water Bremerhaven has expanded Kaiserschleu- of the Jade fairway, the terminal can se lock in readiness for the increasingly handle ships with a capacity of more large vessels of future decades. than 18,000 TEU.

2007 - 2012 2007 - 2011

JadeWeserPort Wilhelmshaven Kaiserschleuse lock in Bremerhaven

The JadeWeserPort in Wilhelmshaven, the When the 223-metre long Kaiserschleuse only deep-water container terminal in lock went into operation in 1897, it was the Germany, opened in 2012. It is a joint largest sea lock in the world. Roughly 100 project implemented by the federal states years later, it had become too small and too of Lower Saxony (51 per cent) and Bremen narrow to accommodate the increasingly large (49 per cent). The terminal can be accessed car carriers that have made Bremerhaven by vessels with a draught of up to the largest automobile logistics hub in Europe. 16.5 metres and, after the first construction A new lock therefore had to be built: at phase, consists of a 130-hectare container that time, this was the largest project of its terminal with a 1725-metre long quay. kind anywhere in Europe. In 2011, around Immediately beside the terminal itself, three and a half years after construction there is a 160-hectare logistics zone had begun, the new lock was ceremoniously and a freight village. inaugurated. With a chamber length of 305 metres and a passage width of 55 metres, it is large enough to handle the next generation of car carriers.

15 Port construction projects

With a total length of 4920 metres, the New cargo handling areas, berths and a container terminals have ample space new quay were created at Osthafen for for up to 14 mega-container vessels. automobile handling. 2004 - 2008 2005 - 2007

Container Terminal 4 (CT 4) Osthafen Bremerhaven: more Bremerhaven space for automobile handling

After the quay at Bremerhaven’s container Between the end of 2005 and the begin- terminal had already been lengthened by ning of 2007, new cargo handling areas an additional 340 metres in the mid-1990s and berths for car carriers were created at (Construction phase CT IIIa), it was exten- Osthafen in Bremerhaven . A water area of ded by a further 1680 metres in the course around 5.7 hectares was separated from of the mega-project Container Terminal 4 the Osthafen harbour basin and filled in. (CT 4), which was completed in 2008. The Our engineers used a total of 180,000 m3 terminal in Bremerhaven now measures of silt from the harbour as building mate- roughly five kilometres. The results of the rial, a huge amount that significantly re- extension speak for themselves: not only duced the volume that had to be disposed was CT 4 completed 14 months ahead of at the special treatment site in Bremen. of schedule, but we also succeeded in In addition to the new operating areas, keeping the costs far lower than originally bremenports also constructed a 600- planned. metre long quay inclusive of sheet piling. Despite unforeseen difficulties resulting from the site geology, we delivered the new operating area to the transhipment company BLG Automobile ready for further use in May 2007.

16 World port in good hands Current projects

Bremen is involved in the project to upgrade the Europahafen was converted into Bremen’s Middle Weser which links Bremen to the Mittelland Überseestadt, a vibrant urban district with a Canal. mix of residential and business properties.

Conversion of the Europahafen Regioport Minden in Bremen

A new trimodal container terminal is being Europahafen was once considered the built at the intersection of the Mittelland largest and most modern harbour basin Canal and River Weser. It is intended to in the world, but has long since lost its facilitate container traffic between the original important role. As part of the Ostwestfalen-Lippe region, Lower Saxony project to create the new “Überseestadt” and the seaports of Hamburg and Bremen/ in Bremen, the harbour was revitalised to Bremerhaven. bremenports is responsible create a new tourist attraction. Bremen for the design, approval and execution commissioned our port experts with plans and also for the tender documents. refurbishment of the quays and sheet piling, ramming the dolphins, installing pontoons for use by sports and leisure Upgrading the Middle Weser vessels and creating access to the pontoons. Europahafen has meanwhile The Middle Weser between Minden and become a popular tourist area in the new Bremen is being upgraded to cope with Überseestadt district where visitors can high-powered barges with draughts stroll around and enjoy the maritime flair. of 2.50 m. Our task is to supervise the surveying work and munitions detection, as well as planning and implementation of the technical ecological upgrading and compensation measures.

17 bremenports is responsible for 48 port substitute sites in Bremen, Bremerhaven and the surrounding area in Lower Saxony. These natural habitats account for roughly 30 per cent of the total port area.

18 World port in good hands “Our holistic strategies are aimed at sustainable management, setting ecological standards and treating our employees fairly.” Robert Howe, Managing Director bremenports

We make the port green Environmental and energy management

One thing is sure: the port of the future will have to do more than simply exploit its economic potential as fully as possible. In addition to port construction, port operations and maritime logistics, there will have to be a far stronger focus than today on the environment and social responsibility.

The ports of Bremen already made a firm The “Bremen Port Concept for 2020/2025” commitment to this principle of sustaina- that we prepared on behalf of the Senator bility years ago. Since then, we have for Economic Affairs, Labour and Ports in introduced a whole range of “greenports” 2014 reconciles economic, ecological and activities to achieve our goal of becoming social aspects. Key requirements for achiev a port which is truly green. This covers ing the objective of ecological sustainability highly diverse sectors, such as: include continuing to reduce emissions, protecting resources and making use of new → the disposal of shipboard waste technologies and renewable energy sources → ecological compensation for port con- in the interests of carbon-neutral port struction projects, e.g. the creation of operations. several hundred hectares of valuable substitute sites on Luneplate to compen- In 2012, the ports of Bremen introduced the sate for the construction of Container Environmental Ship Index (ESI) to determine Terminal CT 4 (see box on page 21) the extent to which a vessel’s emissions fall below the internationally prescribed limit → ecologically sound disposal and values. Discounts on the port charges are treatment of dredged material offered as an incentive for shipowners who → alternative energy concepts – for instance use particularly low-emission vessels to the construction of a hopper barge with serve Bremen or Bremerhaven. Since 2013, liquefied natural gas (LNG) propulsion we have also presented the greenports and providing LNG refuelling stations award to the most environmentally friendly for vessels vessels and shipowners. →

pting for green “We are o power, energy efficiencyw- projects and a lo ption fleet to reduce consum print.” our carbon foot

Amongst other things, the bremen- Sabine Müller, ports eco-fleet includes an LNG-pow- Energy Manager ered hopper barge and electric cars. at bremenports

But it is not only at the actual ports themselves that we have implemented or rolled out a number of ecological projects in recent years. Sustainability is also intrinsic element of our daily activities within the company.

→ Modern LED technology reduces the → A photovoltaic system has been installed power consumption of the lock on the roof of our central workshop signalling systems. building in Bremerhaven to generate green power. → Company cars are gradually being replaced by electric vehicles and low- → The founding and surveying vessel consumption models, e-bikes are used “Seeadler” is equipped with batteries for short distances. This has reduced which store surplus energy, which means the greenhouse gas emissions of our that the ship can cover short distances fleet by 15 per cent since 2012. at the port without generating any emissions whatsoever. → The total electricity consumption at our workshops and offices has been → To ensure family-friendly, modern working minimised and the share of green conditions, we offer comprehensive social power will be further increased over benefits ranging from fair pay for our the medium term. Green power workforce to flexible working hours and currently accounts for 88.4 per cent the promotion of women at the company. of our total consumption. We have introduced these and other holistic strategies to satisfy our self-imposed targets of sustainable management, setting ecological standards and treating our employees fairly.

20 World port in good hands Luneplate substitute site: home to rare species of birds The expansion of port infrastructure such as Container Terminal CT 4 inevitably impacts on the natural environment. We create valuable substitute sites to compensate for this impact. Over the last 20 years, several hundred hectares have been converted to provide a natural habitat and refuge for countless species of fauna and flora on Luneplate on the southern outskirts of Bremerhaven; the site has officially been a protected area since 2015. This extensive natural habitat plays a crucial role for overwintering and migrant birds, including some extremely rare species, and in some cases actually helps to keep the population figures stable. Several times a year, bremenports organises guided tours to inform the general public about the fauna and flora that can be found on Luneplate. The public are encouraged to explore the area with sensitivity and without disturbing this fascinating natural land- scape, which is why people on foot and cyclists are welcome, whereas motorists are not.

21 Port construction in Iceland: in cooperation with various partner companies, bremenports is developing the greenfield port project at Finna Fjord.

Indonesia, Mauritius, Greece, East Timor, Pakistan – we pass on our experience and our expertise for the benefit of customers the world over.

22 World port in good hands Expertise from Bremen for the whole world International projects

Anyone who plans and builds complex port facilities like Container Terminal 4 (CT 4) or Kaiserschleuse lock in Bremerhaven accumulates comprehensive expertise in dealing with sensitive maritime infrastructure.

Hardly surprising then that the outstanding container terminal in Qatar, assessing the professional knowledge of our engineers, infrastructure and operating procedures technical specialists and environmental at Mundra Port, the largest private port in experts is also in demand from national India, preparing teaching and classroom and international partners. We meanwhile materials for the qualification of local skil- earn several million euros per annum from led workers in East Timor, developing the this third-party business. The services that project structure for a floating regasification bremenports offers to numerous public and and storage unit for liquefied natural gas in private contractors in Germany and abroad Pakistan and modelling terminal operations are systematically marketed, whether plan- at the port of Thessaloniki. ning a container terminal in Minden or monitoring the handling of warranty claims We are also involved in the first new European for new container gantry cranes in Mauritius. port to be constructed in the Arctic Sea, the Finna Fjord project. Since 2012, we have Our specialists prepare analyses and feasi- contributed our experience in the fields of bility studies, draw up development plans, port planning, port management, finding in- attend to maintenance and servicing work vestors and marine environmental protection and advise ports in questions of logistics, to this project in the Republic of Iceland. environmental issues and port manage- Finna Fjord has enormous potential as the ment. We also organise training courses on future base port for installing and equipping port-related subjects for logistics professio- oil and gas platforms or as a port where na- nals from newly industrialised countries tural resources from Iceland and Greenland such as China, Indonesia, Timor Leste or can be stored, processed and prepared for Vietnam. onward transport. For bremenports, this is yet another interesting overseas project The projects we have handled in recent from which we can gain valuable experience years include, for example, planning a new and generate income.

23 Advertising on all channels Location marketing

Houston, Shanghai, Berlin, Istanbul, Vienna, Moscow, Sao Paulo – Bremen’s port and logistics business is represented at all major trade fairs and events in Germany and abroad. These activities are organised by our marketing experts.

Working in close cooperation with the port as a byword for quality and make it easy for and logistics industries, they implement a trade fair visitors to find access to the diffe- wide range of different events. These include rent ports in this region and their portfolios. joint stands at trade fairs and events held Another example of such practical coope- on our customers’ own premises at regional, ration is the “German Ports Guide”, a joint national and international level. Small and production by the ports in the year 2015. medium-sized enterprises in particular The English-language brochure presents the benefit from the full-service package that we services available at 25 ports in Bremen, offer for participation in joint stands, as this Lower Saxony, Hamburg, Schleswig-Holstein significantly reduces their own organisational and Mecklenburg-Western Pomerania. work and allows them to concentrate fully on their customers and partners without distrac- In recent years, we have founded a series tions. The absolute musts in the calendar of events entitled the “logistics talk”, which include the leading trade fairs “fruit logistica” has proved to be a successful forum for net- (Berlin), “transport logistic” (Munich and working with port customers from Germany Shanghai), “Intermodal” (Sao Paulo) and and abroad. The event gives companies the the “Breakbulk” in Antwerp, Shanghai and opportunity to intensify their customer rela- Houston. tions in certain regions and meet potential new customers. One of the focal geographical For some years now, the federal states of points is our neighbouring country of Austria. Bremen and Lower Saxony have presented a joint front under the umbrella brand “German In addition to organising joint fair stands and Ports” at various trade fairs and exhibitions customer events, the marketing team also outside Germany in order to showcase the ensures that the latest projects and trends at strengths of the North German port region the second-largest port and logistics centre as a whole; they are also joined by Hamburg in Germany are effectively presented in bro- at some of these events. In doing so, the chures, advertisements and on the internet. seaports not only demonstrate their willing- We also publish the trade journal “Logistics ness to cooperate and commitment to cost Pilot” for the port, shipping and logistics effectiveness, but also accentuate “German” business every two months.

24 World port in good hands Organising prestigious joint stands at the world’s leading logistics and transport fairs is just one of the high- lights of our marketing activities.

25 bremenports attends not only to the ports, but also to the well-being of its 373 employees.

26 World port in good hands The port management company bremenports realised at a very early stage that it has to respond proactively to the demographic change in order to safeguard the future of the company. It addresses these challenges by offering a package of diverse measures for its staff.

Focus on the workforce bremenports as employer and provider of vocational training

Targeted personnel development vocational training

The success of our company depends to a Training young people is something we take very great extent on the skills and abilities of our seriously. We offer vocational training in eight workforce. One of the targets of our personnel different occupations as well as two cooperative development policy is to preserve professio education programmes: nal knowledge and ensure the transfer of know-how to the next generation. Promoting → Office administrator career paths for the individual employees, → Management assistant for marketing communications attending to timely succession planning and recruiting specialist staff and executives for → Draughtsman/draughtswoman the future are all important modules. → Surveyor Our personnel development concept is → IT specialist for systems integration geared to the different requirements and life → Industrial mechanic (maintenance) phases of our employees and is apparent in personnel policies which are family-friendly → Industrial mechanic (machining) and aimed at keeping the workforce in good → Electronics technician for industrial systems health. An honest and transparent communications policy, which includes team meetings and annual appraisals, is aimed at boosting Cooperative education programmes staff motivation and promoting their identifi- (each leading to the degree Bachelor of Engineering) cation with the company. In order to recruit → Civil engineering junior staff, we attend trade fairs and other events where we present the company as an → Mechatronics attractive employer which offers a wide range of career options. →

27 hy- ho are p “Employees w - sically and mentally fit romote the suc help to p any.” p uhs, cess of the com Sandra G HR Department bremenports

Taking a child into work: a parent & child room is available in Bremerhaven for these occasions.

Career and family Health and work

We attach great importance to enabling our We have been developing our company staff to combine a career and family. We health management programme since 2006. offer flexible working hours and more than The objective is to help our employees pro- 50 individual working hours models. In tect and improve their physical and mental some cases, employees can also work from health. Various organisational and ergo- a home office – an alternative that allows nomic measures ensure good conditions at them to look after children or members of the workplace. We also promote the physical the family who need care without neglecting wellbeing of our workforce with schemes their job. Active programmes for children such as an in-house fitness programme and during the school holidays also help to special “Health Days”. Employees can also take the pressure off working parents. We seek advice from an external social counsel- even have a special parent & child room for ling centre in case of problems. employees who have to bring their child into the office on occasion. In recognition of this commitment, we have won the award presented by the non-profit Hertie Foundation on several occasions since 2005, as well as the “Family-Friendly” regional award for companies in the federal state of Bremen.

28 World port in good hands Promotion of women

The working world at the port is still very much a male domain. Our target is to achieve a well-balanced staff structure which promotes equal opportunities for men and women. That is why we wish to increase the share of female employees in the technical, nautical and industrial sectors of the company. We pay due attention to the interests of women when recruiting new employees and implementing organisational changes. We encourage their professional development by offering advanced training and entrusting women with project assign- ments. Flexitime and working models which are geared to the different life phases make it easier to combine a career and family.

29 The objective of the International Standards Organisation (ISO) is to create harmonised worldwide standards which, for instance, promote the exchange of goods and services.

Optimised workflows, better marketing opportunities Quality management

Our customers and partners can rely on our organisational standards at all times. This is confirmed by the internationally recognised standard ISO 9001:2015; in 2017, bremenports was again audited and successfully certified by the accreditation body TÜV Süd.

This certification has long been used in the up in a Quality Management Manual. This industrial and logistics sectors as proof of certification and the accompanying audit have professionally organised processes, and enabled us to optimise workflows within the bremenports is now the first management company, avoid errors and make the alloca- company of a north German seaport to verify tion of responsibilities more transparent, so that its internal processes are also compliant that our colleague now know how specific with precisely defined standards. The ISO processes are to be handled. certification awarded by the International Standards Organisation confirms that we have ISO 9001:2015 has also helped to improve successfully established a quality manage- our reputation, which in turn significantly ment system. increases our potential for winning technical and maritime consultancy contracts in Germa- Numerous employees were involved in this ny and abroad. complicated process, which took roughly a year to complete. Their responsibilities were clearly specified in around 80 detailed process descriptions and subsequently summed

30 World port in good hands Imprint Editor bremenports GmbH & Co. KG

Concept & design GuS Kommunikation GmbH

Photographs Michael Bahlo, BLG Logistics, bremenports, image database „bremer-haven-perspektiven.de“ powered by bremenports, fotolia, GuS Kommunikation, Heinrich Hecht, Sven Riekers, Wolfhard Scheer, Michael Skiba

Bremen, August 2017

[email protected] www.bremenports.de