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Document of The World Bank Report No: ICR3998 IMPLEMENTATION COMPLETION AND RESULTS REPORT (IBRD-73120 IBRD-78850) ON A LOAN IN THE AMOUNT OF EURO 212.9 MILLION (US$ 275 MILLION EQUIVALENT) AND AN ADDITIONAL LOAN IN THE AMOUNT OF EURO 178.2 MILLION (US$ 240.0 MILLION EQUIVALENT) TO THE ILLER BANK WITH THE GUARANTEE OF THE REPUBLIC OF TURKEY FOR THE MUNICIPAL SERVICES PROJECT May 23, 2017 Social, Urban, Rural, and Resilience Global Practice Turkey Country Unit Europe and Central Asia Region CURRENCY EQUIVALENTS (Exchange Rate Effective November 30, 2016) Currency Unit = Turkish Lira (TL) TL 1.00 = US$ [0.28] US$ 1.00 = TL [3.52] EURO 1.00 = US$ [1.05] US$ 1.00 = EURO [0.95] FISCAL YEAR January 1 – December 31 ABBREVIATIONS AND ACRONYMS AF Additional Financing AFD French Agency for Development ALC Active Leakage Control ASAT Antalya Water and Sewerage Administration AWWA American Water Works Association BOD Biochemical Oxygen Demand BRSA Banking Regulation and Supervision Agency CARL Current Annual Real Losses CAS Country Assistance Strategy DESKI Denizli Water and Sewerage Administration DMA District Metering Areas EIB European Investment Bank EL Economic Level of Leakage ENPV Economic Net Present Value EIRR Economic Internal Rate of Return FWR Financial Working Ratio GDP Gross Domestic Product GNP Gross National Project GOT Government of Turkey IBRD The International Bank for Reconstruction and Development IFI International Financial Institutions ILI International Leakage Index IRR Internal rate of Return ISR Implementation Status & Results Report IWA International Water Association JICA Japan International Cooperation Agency LARPF Land Acquisition and Resettlement Framework LCD Liters per capita per day MESKI Mersin Water and Sewerage Administration MIS Management Information System MM Metropolitan Municipality MSP Municipal Services Project MTR Mid Term Review MSW Municipal Solid Waste MUSKI Mugla Water and Sewerage Administration NRW Non-revenue Water O&M Operation and Maintenance OC Operating Cost OCC Opportunity Cost of Capital PDO Project Development Objective PIU Project implementation Unit PMU Project Management Unit QAG Quality Assurance Group SCADA Supervisory control and data acquisition SCP Sustainable Cities Project SIV System Input Volume SIL Specific Investment Loan SKI Water and Sewerage Administration (in Turkish) TEV Total Economic Value TTL Task Team Leader UARL Unavoidable Annual Real Losses WDN Water Distribution Network WHO World Health Organization WSS Water Supply and Sanitation WTP Water Treatment Plant WTP Willingness to Pay WW Wastewater WWTP Wastewater Treatment Plant Senior Global Practice Director: Ede Jorge Ijjasz-Vasquez Practice Manager: David Sislen Project Team Leader: Elif Ayhan ICR Team Leader/Author: Yarissa Lyngdoh Sommer TURKEY MUNICIPAL SERVICES PROJECT CONTENTS A. Basic Information ............................................................................................................... i B. Key Dates ........................................................................................................................... i C. Ratings Summary ............................................................................................................... i D. Sector and Theme Codes ................................................................................................... ii E. Bank Staff ........................................................................................................................ iii F. Results Framework Analysis ........................................................................................... iii G. Ratings of Project Performance in ISRs .......................................................................... ix H. Restructuring ..................................................................................................................... x 1. Project Context, Development Objectives and Design .......................................................... 1 1.1. Context at Appraisal ....................................................................................................... 1 1.2 Original Project Development Objectives (PDO) and Key Indicators (as approved) ..... 2 1.3. Context at Additional Financing (AF) Appraisal............................................................ 2 1.4. Revised Key Indicators, and reasons/justification .......................................................... 3 1.5. Main Beneficiaries .......................................................................................................... 3 1.6. Original and Revised Components (as approved) .......................................................... 3 1.7. Other significant changes ................................................................................................ 5 2. Key Factors Affecting Implementation and Outcomes ......................................................... 6 2.1 Project Preparation, Design and Quality at Entry ............................................................ 6 2.2 Project Implementation .................................................................................................... 8 2.3 Monitoring and Evaluation (M&E) Design, Implementation and Utilization ................. 9 2.4 Safeguard and Fiduciary Compliance ............................................................................ 10 2.4.1. Safeguard Compliance ........................................................................................... 10 2.4.2. Fiduciary Compliance ............................................................................................ 11 2.5 Post-completion Operation/Next Phase ......................................................................... 12 3. Assessment of Outcomes ..................................................................................................... 13 3.1 Relevance of Objectives, Design and Implementation .................................................. 13 3.2 Achievement of Project Development Objectives ......................................................... 14 3.3 Efficiency ....................................................................................................................... 15 3.4 Justification of Overall Outcome Rating ....................................................................... 20 3.5 Overarching Themes, Other Outcomes and Impacts ..................................................... 20 3.6 Summary of Findings of Stakeholder Workshops ......................................................... 21 4. Assessment of Risk to Development Outcome .................................................................... 21 5. Assessment of Bank and Borrower Performance ................................................................ 22 5.1 Bank Performance .......................................................................................................... 22 5.2 Borrower Performance ................................................................................................... 23 6. Lessons Learned................................................................................................................... 24 ANNEX 1. Project Costs and Financing.............................................................................. 26 ANNEX 2. Outputs by Component ..................................................................................... 27 ANNEX 3: Economic and Financial Analysis..................................................................... 41 ANNEX 4. Bank Lending and Implementation Support/Supervision Processes ................ 62 ANNEX 5. Stakeholder Workshop Summary ..................................................................... 65 ANNEX 6: Borrower’s Implementation Completion Report (ICR) Summary ................... 67 ANNEX 7. List of Supporting Documents .......................................................................... 73 ANNEX 8. Full Results Framework .................................................................................... 74 MAP ..................................................................................................................................... 93 DATA SHEET A. Basic Information Municipal Services Country: Turkey Project Name: Project IBRD-73120, Project ID: P081880 L/C/TF Number(s): IBRD-78850 ICR Date: 05/30/2017 ICR Type: Core ICR Lending Instrument: SIL Borrower: ILLER BANK Original Total USD 275.00M Disbursed Amount: USD 488.94M Commitment: Revised Amount: USD 506.40M1 Environmental Category: F Implementing Agency: Iller Bank Cofinanciers and Other External Partners: - B. Key Dates Revised / Actual Process Date Process Original Date Date(s) Concept Review: 07/28/2003 Effectiveness: 05/18/2006 05/18/2006 Appraisal: 03/23/2005 Restructuring(s): 12/23/2014 Approval: 06/23/2005 Mid-term Review: 06/09/2009 12/07/2009 Closing: 06/30/2010 11/30/2016 C. Ratings Summary C.1 Performance Rating by ICR Outcomes: Moderately Satisfactory 1 Bank Portal System automatically converts the original loan amount in Euro to USD hence numbers in the data sheet are in US Dollar amounts and therefore inconsistent with figures in the Cover Page. i Risk to Development Outcome: Low Bank Performance: Moderately Satisfactory Borrower Performance: Moderately Satisfactory C.2 Detailed Ratings of Bank and Borrower Performance (by ICR) Bank Ratings Borrower Ratings Moderately Quality at Entry: Government: Satisfactory Unsatisfactory Moderately Moderately Quality of Supervision: Implementing