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Veritas Ediscovery Platform™ Veritas eDiscovery Platform™ Case Administration Guide 9.1 Veritas eDiscovery Platform™: Case Administration Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Last updated: 2018-9-3. Legal Notice Copyright © 2018 Veritas Technologies LLC. All rights reserved. Veritas and the Veritas Logo are trademarks or registered trademarks of Veritas Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This product may contain third-party software for which Veritas is required to provide attribution to the third party (“Third-Party Programs”). Some of the Third-Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Refer to the Third-Party Legal Notices for this product at: https:// www.veritas.com/about/legal/license-agreements The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Veritas Technologies LLC and its licensors, if any. THE DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. VERITAS TECHNOLOGIES LLC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 “Commercial Computer Software - Restricted Rights” and DFARS 227.7202, et seq. “Commercial Computer Software and Commercial Computer Software Documentation,” as applicable, and any successor regulations, whether delivered by Veritas as on premises or hosted services. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Veritas Technologies LLC 500 East Middlefield Road Mountain View, CA 94043 http://www.veritas.com : Contents About This Guide 7 Revision History 7 Technical Support 11 Documentation 11 Documentation Feedback 11 Preparing Your Case 13 About Access Groups and Roles 13 Assign Access Levels to Groups 14 Case Administration Overview 15 Roles 15 About the Case Admin Role 16 Case Administration Workflow Recommendations 18 Avoid Simultaneously Running Case and Update Checksum for Emails Jobs 18 Defining New Cases 18 Case Workflow 18 Date Formats for Email Header Fields: Received and X-Received 37 Date Formatting Notes 37 Guidelines on Container Extraction 39 Guidelines on Basic and Extended Journal Messages 42 Additional Notes 43 Discovering Archive Sources 44 About Active Directory Discovery 44 About Discovering HP IAP Archives 46 About Discovering Veritas Enterprise Vault (EV) Sources 47 About Discovering Lotus Domino Sources 47 Managing Case Sources and Custodians 48 Selecting Document Sources and Pre-Processing 48 Adding EDRM XML Sources 53 Adding Email Server/Archive Sources 54 Adding Case Folder Sources 57 Processing Physical Evidence Files (LEF and E01) 62 Defining Case Custodians 65 Merging Custodians 66 Unmerging Custodians 68 Assigning Custodians 69 Pre-Process Your Source Data 70 How Pre-Processing Works 71 Setting Up Pre-Processing 72 Pre-Processing Options Tab 73 Setting Pre-Processing Options 77 Pre-Processing Example 81 Information Classification 84 : Overview 84 Considerations 85 Setting Up Veritas Information Classification Policies 85 Get Started with Information Classification Workflow 86 Image Overlay 88 Before You Start 88 Replacing Native Images 89 Image Remediation 91 Manage Native Images 92 Generating Processing Reports 102 Where Can I Find Processing Reports? 102 Considerations 102 Processing Source Data 109 Monitoring Source Processing Status 110 Viewing Processing Exceptions 114 Processing (or Resubmitting) Documents for OCR 117 Defining Tag Sets 119 Setting Up Folders 122 Set Up Non-Production Folders 122 Creating Review Set Folders in Batches 123 Setting Up Production Folders 127 Managing Reviews 133 Setting Up Redaction Sets 135 Free Text and Preset Reason Codes 135 Viewing Case Participants and Groups 137 Viewing Case Participants 137 Viewing Groups 138 Managing Batches 139 Pre-Processing Navigation 141 Overview 141 Step 1: Enable Pre-Processing 142 Step 2: (Optional) Exclude Documents on the NIST List 143 Step 3: (Optional) Merge Custodians 144 Step 4: Analyze and Filter Sources 145 Understanding the Pre-Processing Interface 145 About Pre-Processing Analytics 146 Analysis Options 146 Using Pre-Processing Filters 147 Step 5: Verify your Saved Processing Details 152 Run and View Reports to Prepare for Processing 152 Step 6: Start Processing 153 Step 7: Review Processing Results 153 : Processing Exceptions 155 Introduction 155 Why do Exceptions Occur? 155 What are Exceptions? 155 How Are Exceptions Handled? 156 Steps For Managing Exceptions 156 Remediation Workflow 156 Remediation Best Practice 157 Conclusion 158 Overview 158 Source-Level Errors 159 Integrity Scan Errors 159 Pre-Processing Errors 161 Understanding Processing Errors 161 Document-Level Errors and Warnings 162 Reporting of Document-Level Errors and Warnings 162 Unprocessed Documents Report 163 Message Warnings Report 165 File Notices Reports 166 Case Administration 173 Selecting a Case 173 Changing the Case Settings 174 Changing Custodian Assignments (on Newly Discovered Data) 185 Managing Custodians 186 Analyzing Case Data 187 Configuring Review Dashboard Statistics 190 Managing Cases 191 Defining Case Templates 193 Producing Search Results 194 Running a Production 194 Reviewing a Production 197 Managing Case Schedules and Jobs 199 Managing Case Schedules 199 Managing Case Jobs 200 Viewing Documents Processed for OCR 201 Managing Review Using Automation Rules 202 Best Practices and Tips 205 Using the Dashboard 207 Access the Review Dashboard 207 Track Reviewer Progress 209 View Folder Status 210 : View Tag Status 211 View Prediction Rank Statistics 212 Export Dashboard Reports 212 Multiple Language Handling 213 Language Identification and Best Practices 213 Language Identification Challenges 214 Language Identification Technology 214 Language Identification Settings 214 Best Practices 217 Multiple Language Search 217 Key features 218 Frequently Asked Questions 220 Officially Supported Languages 225 File Types and File Handling 227 File Types 227 PST and NSF Files 227 OST Files 229 MBOX 233 EMLX 233 LEF 233 File Handling 234 Encrypted and Digitally-Signed Content 234 Hidden Content 237 Embedded Objects 242 Optical Character Recognition (OCR) 244 Support File Types and File Type Mapping 247 Supported Email File Types 248 Supported Loose File and Email Attachment Types 249 Supported Container Extraction File Types 258 File Type Mapping 259 Appendix A: Product Documentation 263 Case Administration Guide: About This Guide PAGE: 7 Case Administration Administration Guide Guide The Case Administration Guide provides administrators of the product with details on how to set up and manage cases. It also describes performing pre-processing through post-processing tasks in preparation for end users to search, review, and analyze the data. This guide also provides details on the handling of various file types and hidden content. This guide is intended for users with the Case Admin role, the Group Admin role, or the System Manager role. This section contains the following: • “About This Guide” in the next section • “Revision History” on page 7 • “Technical Support” on page 11 • “Documentation” on page 11 • “Documentation Feedback” on page 11 About This Guide Case Administration Guide is intended for case administrators, decision makers, and anyone who is interested in understanding how to prepare and process data in a case through the various stages of the Veritas eDiscovery Platform. For information about administering the system, refer to the System Administration Guide. Revision History The following table lists the information that has been revised or added since the initial release of this document. The table also lists the revision date for these changes. Revision Date New Information October 2018 • Added information on imaging of hidden content in Microsoft Excel, Word, and PowerPoint. See “Hidden Content” on page 237. • Minor edits throughout March 2018 • Configurable option to generate a slip sheet for excluded items • Processing of partially converted OST files December 2017 • Auto-conversion of OST to PST data files • Annotation •Bulk Redaction • Information Classification (VIC) •Preset Reason Code Tags Case Administration Guide: Revision History PAGE: 8 Revision Date New Information June 2017 • AD sync enable/disable • When to run Update Checksum for Email tool • Update community link • Minor edits throughout July 2016 • Added information on Access Groups feature. • Added information on new user
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