Bachelor of Business (Hospitality Management)

Master of International Hotel Management

CHANGE YOUR WORLD 2021 With Australia’s Best Hotel School (QILT, SES, 2019/18) ichm.edu.au 1 ADELAIDE, One of the world’s 10 most liveable cities. SA (Economist Intelligence Unit, 2019)

AUTUMN March - May

WINTER June - August A City Designed For Life SPRING September - November SUMMER December - February

ICHM is located in Adelaide, which is routinely voted by the Australia) outdoor eating and a great lifestyle – it is an ideal Economist Intelligence Unit as one of the World’s top ten most place to come and learn the art of hospitality. The city is liveable cities*. With a population of just over 1.3 million people, surrounded by parklands and sandwiched between white sandy Adelaide is the capital city of South Australia and considered to beaches to the west and hills 20 minutes to the east. be the lifestyle capital of Australia. Students will find Adelaide safe, friendly, welcoming and easy Adelaide has world-class art and music and a festival calendar to find their way around. Small enough to provide an ideal study to rival or better that of any other Australian city. environment, but when you’re not studying Adelaide offers all Adelaide also has a reputation as a city of restaurants, quality the attractions of cinemas, restaurants, nightlife, shopping and wine (70% of Australia’s export wine comes from South sightseeing to keep you well entertained.

Photo By: Che Chorley

2 ichm.edu.au CONTENTS

CHANGE YOUR WORLD HOW TO APPLY 2 ICHM – International College of 30 Entry Requirements: Bachelor of Hotel Management Business (Hospitality Management) 4 UP Education 31 Entry Requirements: Master of International Hotel Management 8 International Career Opportunities 34 English Requirements 10 International Graduate Success 35 Recognition of Prior Learning (RPL) UNDERGRADUATE STUDIES 36 ICHM Fees 2021, Fee-Help 12 Bachelor of Business & Payment Plans (Hospitality Management) 37 Other Financial Considerations 13 Work Integrated Learning (WIL) Opportunities 38 On & Off-campus Accommodation & Living Costs 14 Academic Program 40 How to Apply: Australian POSTGRADUATE STUDIES & New Zealand Students 16 Pre-Masters Program 41 How to Apply: International Students 18 Master of International Hotel Management 42 ICHM Scholarships 19 Academic Program 44 Accreditation & Quality Assurance 45 ICHM Rules, Policies & Procedures SHORT PROGRAMS 46 ICHM Academic Board & College 21 Study Abroad Program Council 22 Career Week 2021 47 GIIAC (Graduates In Industry STUDYING AT ICHM Advisory Committee) 49 How Does ICHM Compare With 24 Studying at ICHM Other Hotel Schools & Universities? 25 2021 Calendar 26 Work Integrated Learning (WIL) Process 28 On-campus Accommodation

ichm.edu.au 1 

ICHM has exceptional employment outcomes The BACHELOR OF BUSINESS and graduates are now WORKING GLOBALLY (HOSPITALITY MANAGEMENT) connects in large and boutique luxury brand hotels your academic study to real world industry starting as specialists and supervisors placements. Resulting in 87% employment and moving through to senior and general upon graduation. managers. A number of our graduates also choose to work outside the industry in areas such as marketing, IT, human resources and in their own businesses.   ICHM students have the opportunity to Under current government regulations, and undertake WORK INTEGRATED LEARNING in certain circumstances, INTERNATIONAL every year of their undergraduate study – STUDENTS who complete more than two years more than any other hotel school or university of their degree studies at ICHM can apply for in Australia. a post study work visa and stay and work in Australia for two or possibly three years after they graduate.

2 ichm.edu.au ICHM has been operating for almost 30 consecutive year. This is the fi nding of years and now has graduates working the leading national Quality Indicators around Australia and throughout the world for Learning and Teaching (QILT) Student in a variety of top-end hotels, hospitality Experience Survey (SES), which is funded and business-related enterprises. ICHM has by the Australian Government (QILT, SES, been named the Best Hotel and Hospitality 2019/18). Business School in Australia for the second  

Change Your World With AUSTRALIA’S MASTER OF INTERNATIONAL HOTEL BEST HOTEL AND HOSPITALITY MANAGEMENT prepares you for senior level BUSINESS SCHOOL. management by developing leadership skills in (2019/18 QILT Student Experience Survey) decision making and change management.

 

ICHM’s main campus is located in ADELAIDE, ICHM is a WORLD LEADER in hospitality the capital of SOUTH AUSTRALIA and named related management degrees. Rather than by the Economist Intelligence Unit as one of the focusing on just one area, ICHM provides WORLD’S TOP 10 MOST LIVEABLE CITIES. you with exposure to all aspects of the Adelaide was also recently listed by Lonely Planet international hospitality industry to prepare as one of the top 10 CITIES TO VISIT. Adelaide you for the real world. is famous for its student friendly environment.

ichm.edu.au 3 UP EDUCATION

UP Education is a leading Through its diverse network of skills- dual-sector education based learning private colleges, UP Education also offers hundreds provider delivering of accredited courses with proven both vocational and employment outcomes in tourism, higher education across hospitality, web and graphic design, and film and animation. Australasia. With over 20 UP Education has 34 campus locations years of experience, every in nine cities across New Zealand year UP Education equips and Australia, along with 14 global 11,500 students from all over recruitment hubs. University partnerships include Charles the world with the right skills Darwin University, University of Tasmania and attitudes to excel. and Swinburne University of Technology, University of Auckland, AUT University, As a top-three Australasian pathway and Victoria University Wellington. provider, UP Education provides UP Education Group CEO, Mark international students with the Rushworth, says he is “extremely pleased foundations needed to transition to have a higher education provider successfully into English speaking of ICHM’s recognition and academic WWW.UP.EDUCATION universities. strength in the UP Education portfolio”.

4 ichm.edu.au ICHM gave me the rounding out of skills and knowledge to fast track through early positions and make those first crucial moves into management.

Benjamin Krieg - Area General Manager Accor Hotels Midscale & Economy Brands, Thailand

ichm.edu.au 5 ICHM is a great platform to propel you into an industry full of invaluable opportunities. Fiona Winger - Resort Manager Six Senses Hotels, Resorts & Spa, Fiji

6 ichm.edu.au ichm.edu.au 7 Change your world

INTERNATIONAL CAREER OPPORTUNITIES

General Management & Administration • Information Systems Manager

• General Manager • Food & Beverage Cost Controller Hotel Management is a • Resident Manager • Accounts Supervisors profession held in high • Executive Assistant Manager Human Resources Management • Director of Operations esteem, with managers • Director of Human Resources • Hotel Manager and those with degrees • Personnel & Training Manager • Resort Manager commanding large • Human Resources Manager • Duty Manager salaries and sought after • Health & Safety Manager • Quality Manager internationally. Your • Employee Relations Officer Accounting & Finance professional hotelier and Sales & Marketing • Director of Finance business skills will also be • Director of Sales & Marketing valued across a variety of • Revenue Manager • Chief Accountant • Promotions Manager industries. ICHM alumni • Financial Controller • Public Relations Manager are increasingly running or • Income Auditor • Communications Manager planning to run their own • Night Auditor • Sales & Marketing Manager hospitality business. • Purchasing & Material Manager • Social Media Manager

8 ichm.edu.au ICHM taught me valuable leadership skills; be ambitious, work hard and follow your dreams... anything is possible.

Sophie Kim - Front Office Manager Hyatt Regency, Sydney

• Account Executive • Front Office Manager Executive Roles In Other Industries

• Group Sales Co-ordinator • Reservations Manager • Human Resource Consulting • Front Office Supervisor Events Management • Telecommunications • Concierge • Sales & Marketing • Function & Events Manager • Executive Floor Manager • Government • Venue Coordinator • Guest Services Manager • Public Relations • Facility Management • Management Consulting • Communication Services Food & Beverage • Education & Training • Meeting Planner • Director of Food & Beverage • Facility Management • Food & Beverage Manager Operations • Event Management • Event Sales Manager • Food & Beverage Manager • Catering • Restaurant Manager • Entertainment & Festivals Rooms Division & Front Office • Logistics • Bar Manager • Director of Rooms Division • Luxury Management • Banquet Manager • Director Guest Relations • Brand Management • Catering Manager • Director of Housekeeping • Project Management • Room Service Manager • Reservations Manager • Sommelier • Security Supervisor

ichm.edu.au 9 INTERNATIONAL GRADUATE SUCCESS

CHARMAINE TURNER TIM NEWSON - GENERAL MANAGER - DIRECTOR OF EMPLOYEE Rydges Group’s Atura, Adelaide Airport, EXPERIENCE SA, Australia Rocky Mountaineer, Vancouver, Canada

After a number of senior management positions in various “ICHM ignites a passion for the hotel industry that never leaves properties around Australia, Tim is loving his return to Adelaide. you and ICHM truly does set you up for success. This passion, “I studied with a great bunch of students from many different the world-class education, and the strong network of fellow ICHM nationalities while at ICHM. There’s a confidence that ICHM graduates, has taken me on an exciting international journey where gives you, as very few people had the same level of knowledge. I started providing front line service to our guests and where I am And I love being back in Adelaide, there’s a lot going on here now at the executive table as a key decision maker.” right now.”

PAAVAN PATEL – DIRECTOR OF ROOMS DIVISION RACHAEL HARMAN Intercontinental Hotel Group, - GENERAL MANAGER Singapore Le Meridien Hotel Sentosa, Singapore

“ICHM taught me that learning is critical. Persistence and “ICHM provided me with inspiration and foundation in being an motivation may keep you pushing forward, but curiosity to learn effective leader and a valuable contributor to the business. It is will keep you moving in a positive direction. Work hard and an institution that will guide, support and challenge you to reach never say no to learning something new! Make sure that you your potential in the hotel industry.” have a dream and the courage to pursue it, as you will be so much more ready than you think. And do not forget the three golden words: network, network, network!”

GAURAB GHIMIRE – NIGHT MANAGER MURPHY LOH Mecure Alice Springs, NT, Australia - CHIEF CONCIERGE & GUEST RECOGNITION MANAGER “Hotel management requires theoretical knowledge combined Ritz Carlton, Singapore with industry experience and exposure. Hence ICHM’s course design is uniquely suited to anyone looking to pursue a career in “ICHM’s flexible course structure allows students to combine hotels, from operational to top-level management roles. ICHM theory with real world industry placements. Its extensive taught me the importance of politeness, a positive attitude and network with the industry’s top hotel brands presented me with the need to network to continuously improve and be prepared plenty of opportunities to build on my knowledge and work for the challenges ahead. Studying at ICHM is always fun, experience. My time studying at ICHM was not only memorable and it’s within a family like college environment and friendly but, most importantly, set me up for career success.” lecturing staff.”

10 ichm.edu.au Change your world

SACHI FLETCHER - RESTAURANT MANAGER MARVIE SPIES Hentley Farm in Seppeltsfield, - DIRECTOR OF HUMAN RESOURCES Barossa Valley, SA W Hotel, Melbourne VIC, Australia

‘‘ICHM taught me to network, network, network! Connections are “ICHM is an institution that will guide, support and challenge key to success as well as a second language, I chose hospitality you to reach your potential in the hotel industry. I graduated as a career because I love connecting with people. It really is a number of years ago and they still have the time to connect fulfilling to create stay and/or dining experiences. Have fun with me. This gesture, from my perspective, is above and and work hard on your placements. It makes a difference, as beyond.” networking is key!”

ANTHONY MAURO - GENERAL MANAGER LUCAS DEMETRESCU Crown Metropol & Crown Promenade, - DIRECTOR FOOD & BEVERAGE Perth, WA, Australia Accor Hotels, Southern Europe

“I entered into hotels with a path and clear concise goals to work “ICHM, as an international program, helped me get to know and towards and I wouldn’t have had that without ICHM. Networking open my mind to various cultures, especially from the Asia- has been crucial to my current role and everything leading up Pacific basin. ICHM has always been at the point of innovation to this point. In our roles we get to meet and work with some with the structure of its program of placements in between amazing people both internally and externally, which not only semesters, and it’s the creativity that has been imprinted in my benefits us through career progression, but also our business. way of imagining solutions in my jobs.” Understand that the industry you have chosen requires you to work long and hard, but it is extremely rewarding. Your actions and performance will dictate your level of success.”

CONNOR BATTEN - RESERVATIONS SUPERVISOR BARNEY LEUNG - FRONT OFFICE Rendezvous Hotel Melbourne, Hilton Tokyo Narita Airport, Japan VIC Australia

“Hotel management is quite interesting, and I believe that “ICHM opens doors to many fields within the hospitality alongside my academic studies the opportunity to do industry and beyond. It has enabled me to understand business placements in properties around the world is too good an in a practical approach. Currently I am on a management opportunity to pass up. I can wholeheartedly endorse ICHM development program with TFE Hotels and look forward to to people who have their hearts and minds set on a developing a career in revenue management.” hospitality career. ”

ichm.edu.au 11 Change your world The ICHM Bachelor of Business prepares you for an international career in a wide variety of hospitality businesses. You will progress from an operational base through to a management perspective. Your knowledge is expanded each year with new industry relevant concepts and business BACHELOR applications. ICHM’s academic year is comprised of six months full time OF BUSINESS study, followed by a six month full time Work Integrated Learning (WIL) placement throughout Australia, or possibly overseas. ICHM graduates gain a comprehensive understanding of (Hospitality Management) the international hospitality environment, and as a result, CRICOS Course Code 075806G have outstanding career prospects with many obtaining highly sought after positions around the world.

YEAR ONE // SEMESTER ONE YEAR ONE // SEMESTER TWO On-campus Academic Study | 20-22 weeks Off-campus WIL Placement | 20-24 weeks

YEAR TWO // SEMESTER THREE YEAR TWO // SEMESTER FOUR On-campus Academic Study | 20-22 weeks Off-campus WIL Placement | 20-24 weeks

YEAR THREE // SEMESTER FIVE YEAR THREE // SEMESTER SIX On-campus Academic Study | 20-22 weeks Off-campus WIL Placement | 20-24 weeks

To graduate with the Bachelor of Business (Hospitality Management), students must successfully pass all academic requirements, and complete a minimum of 1500 WIL placement hours.

12 ichm.edu.au Change your world WORK INTEGRATED LEARNING (WIL) OPPORTUNITIES INTERNATIONAL Fairmont Hotels & Resorts China Four Seasons Work Integrated Learning (WIL), otherwise known Furama Hotel Hotels & Resorts as Industry Placement semesters, are a critical Grand Hyatt Marriott InterContinental International component of ICHM’s courses. Shangri-La The Little Nell ICHM maintains close links with hotels, resorts and St Regis Disney Resorts other hospitality management providers worldwide, Florida The Langham to facilitate the WIL semesters. The Peninsula Singapore Hong Kong Six Senses Cordis Ibis Singapore on Bencoolen InterContinental AUSTRALIA WIDE Event Hotels & Resorts, Westin Taiwan including: W Novotel AccorHotels, including: FX Hotel Atura Melbourne Convention & Ovolo ibis Grand Hyatt Rydges Exhibition Centre Residence G Mercure Mandarin Oriental QT Minor Hotels, including: Ritz-Carlton MGallery by Sofitel Millennium Federal Group Hotels & Oaks The Royal Garden Novotel The Tango Resorts, including: Next Hotels & Resorts W Pullman The Country Club Ovolo Hotels W Indonesia Sofitel Tasmania Penfold’s Magill Estate United Kingdom Pullman Bali Art Series Henry Jones Hotel RACT Destinations, Clayton Crown Legian Beach Peppers Four Seasons Hotels including: Crieff-Hydro Japan Mantra Journey Beyond Strahan Village Exclusive Hotels Hilton Narita Adelaide Casino Hamilton Island Resort Cradle Mountain Lodge Niseko Village Gleneagles Adelaide Oval Hilton Freycinet Lodge Park Hyatt Tokyo InterContinental Hyatt Hotels, including: RACV Clubs & Resorts Baillie Lodges, including: Ritz-Carlton Tokyo Marriott Hyatt Regency Stamford Hotels & International Longitude 131 Malaysia Grand Hyatt Resorts Sofitel Silky Oaks Lodge Pangkor Laut Park Hyatt Shangri-La The Langham Cable Beach Club Resort InterContinental Hotels TFE Hotels, including: Ritz-Carlton UAE Crown Resorts, including: Group, including: Adina Maldives Hyatt Crown Metropol Crowne Plaza Rendezvous Atmosphere Hotels Jumeirah Crown Promenade Holiday Inn Vibe & Resorts International Crown Towers InterContinental The Langham New Zealand/ Ritz-Carlton Crystalbrook Collection Hayman Island Resort The Star Entertainment Pacific Vietnam Delaware North, including: JKL Hospitality Group Chateau Tongariro Caravelle Saigon Lizard Island Resort Marriott International, Voyages Ayers Rock Sofitel Queenstown Resort JW Marriott Melbourne & Olympic including: Robertson Lodges Novotel MGallery Parks Four Points by Sheraton 1834 Hotels, including: North America Sofitel Saigon Emirates One & Only Marriott Mayfair Hotel Amangiri Plaza Wolgan Valley Sheraton Adabco Boutique Hotel

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(Hospitality Management) CRICOS Course Code 075806G

 ICHM standard mode of delivery is face to face however, we do have the ability to deliver online should it be necessary.

14 ichm.edu.au activities and projects. While first year has a focus on service YEAR ONE and standards, students in second year will find themselves ON-CAMPUS ACADEMIC SUBJECTS more involved in study and learning exercises that develop supervisory and middle management abilities and knowledge, 20-22 Weeks On-campus Academic Study requiring more independent study. 20-24 Weeks Off-campus WIL Semester Again upon completion of the second year academic program, students will undertake a WIL semester in industry.  The Contemporary Hospitality and Tourism Industry  Culinary Techniques and Standards  Delivering Guest Services (Practicum) YEAR THREE ON-CAMPUS ACADEMIC SUBJECTS  Employability Skills for Future Hoteliers  Essential Academic Skills for Success 20-22 Weeks On-campus Academic Study  Food and Beverage Service Standards 20-24 Weeks Off-campus WIL Semester  Hospitality Business Software Applications Core Subjects  Rooms Division Service Standards  Managing Business Financial Performance ICHM prepares students for management roles across a wide  Managing Productivity Through People variety of hotel and hospitality businesses. Our model stresses the importance of learning all aspects of the hotel industry from  Managing Food & Beverage Operations the ground up. In Year 1 students learn hospitality and service  Managing Rooms Division Operations standards skills along with business basics. This prepares  Sustainable Hospitality Environments students for hotel positions at an operational level. Elective Subjects* After completion of Year 1 academic study, students will undertake a Work Integrated Learning (WIL) semester in  E-Marketing & Distribution industry.  Customer Relationship Management  The Changing Economic Environment YEAR TWO  Managing International Guests Expectations ON-CAMPUS ACADEMIC SUBJECTS  Art & Design in Hospitality Environments  Entrepreneurship 20-22 Weeks On-campus Academic Study  International Wine 20-24 Weeks Off-campus WIL Semester  Event Management

Core Subjects  Gastronomy: The Art, Culture & Science of Food & Beverages  Marketing & Sales for Hospitality Businesses

 Supervising International Hotel Front Office Operations *Students to nominate three. Note that not every elective will be offered each semester.  Human Resource Management With two different industry placement experiences and most of  Property, Safety & Security Management the hotel operations and control subjects completed, students in  Measuring Business Financial Performance third year turn their attention to management subjects. As well Elective Subjects* as the core business disciplines, students explore areas beyond the traditional business degree. These additional subject areas  E-Marketing & Distribution broaden their knowledge base, providing greater insight into the  Supervising Culinary Operations issues which impact on business decision making in hotels and  Professional Wine Studies related industries. Upon completion of the third year academic program, students may undertake a WIL semester.  Creating the Guest Experience  Hospitality Operational Planning & Control To graduate with the Bachelor of Business (Hospitality

*Students to nominate three. Note that not every elective will be offered Management), as well as successfully passing all academic each semester. requirements, students must complete a minimum of 1500 Second year builds on the operational knowledge and industry hours. experience gained in first year and introduces more advanced All subjects correct at the time of printing and are subject to change. topics covering supervisory level skills. Students are also introduced to management issues and leadership techniques which they are expected to apply to a range of challenging

ichm.edu.au 15 PRE-MASTERS PROGRAM

For entry into the Master of International Hotel Management

Who Is It For? Program Structure Entry Requirements This program is a non-award, six month Successful completion of a three year (one semester), full time program with post-secondary qualification comparable This Pre-Masters Program the aim of providing entry into the Master to an Australian Associate Degree or is offered as an alternative of International Hotel Management for Advanced Diploma; and English IELTS 6.0 pathway into the ICHM students who would not otherwise be overall (no band under 5.5). eligible. Master of International Hotel Course Progression Management. Pre-Masters Subjects Available To progress to the Master of International The program is designed to be • Managing Business Financial Hotel Management, students must pass Performance each subject in the Pre-Masters. an academic language, literacy • Managing Productivity Through People and numeracy bridging program Full Masters Program • Managing Food and Beverage The full Master of International Hotel for international students who Operations Management (MIHM) is a two year (four do not meet the standard • Managing Rooms Division Operations Masters entry requirements. semester) full-time course designed to • Managing International Guests provide participants with the opportunity Expectations to develop advanced knowledge to • Event Management understand and manage international hotel operations at a senior level.

16 ichm.edu.au ICHM ignites a passion for the hotel industry that never leaves you. Charmaine Turner - Director of Employee Experience Rocky Mountaineer, Vancouver, Canada

ichm.edu.au 17 MASTER OF INTERNATIONAL HOTEL MANAGEMENT

CRICOS Course Code 097743C

 ICHM standard mode of delivery is face to face however, we do have the ability to deliver online should it be necessary.

The Master of International Hotel Management (MIHM) is tourism and hospitality industry. The course comprises nine a two year (four semester) full-time course, designed to core subjects and three electives delivered over eighteen provide participants with the opportunity to develop advanced months; plus a final Professional Practice and Research knowledge and cognitive skills to understand and manage semester of six months in industry, as a capstone subject to international hotel operations at a senior level. Whilst the course complete the course. focus is on international hotels, participants could choose to Graduates from hotel schools/universities/colleges - holding undertake their career paths in other areas of the international business or hospitality related degrees, may receive RPL.

GRADUATE CERTIFICATE IN INTERNATIONAL GRADUATE DIPLOMA IN INTERNATIONAL HOTEL MANAGEMENT HOTEL MANAGEMENT YEAR ONE // SEMESTER ONE YEAR ONE // SEMESTER TWO On-campus Academic Study | 20-22 weeks On-campus Academic Study | 20-22 weeks

MASTER OF INTERNATIONAL HOTEL MANAGEMENT MASTER OF INTERNATIONAL HOTEL MANAGEMENT YEAR TWO // SEMESTER THREE YEAR TWO // SEMESTER FOUR On-campus Academic Study | 20-22 weeks Professional Practice and Research (Industry) | 20-24 weeks

18 ichm.edu.au YEAR ONE // SEMESTER ONE YEAR ONE // SEMESTER TWO

Core Subjects Core Subjects

 International Hotel Food & Beverage Management  International Hotel Revenue Management  International Hotel Accommodation Management  Workforce Design and Strategy  Hospitality Management Accounting  Strategic Management  International Hotel Services Marketing Elective Subjects*

Year One - Semester One  Academic and Research Skill Development The Graduate Certificate in International Hotel Management is  Art and Design in Hospitality Environments comprised of four subjects; two of which focus on two major  Information Systems Management operational areas, the Food & Beverage and Accommodation  International Hotel Brand Management Departments. These subjects allow students to develop the  Entrepreneurship and Innovation skills and knowledge to manage these areas and the resulting guest experience.  Research Methods for Managers The latter two, introduce the interdisciplinary nature of hotel *Note - not every elective will be available each semester. Students will be able management through the study of Hospitality Management to choose an elective subject from those being delivered. Accounting and Marketing. This provides students with an understanding of the key financial indicators leading to the Year One - Semester Two profitability of an international hospitality business, as well as The Graduate Diploma in International Hotel Management is an insight into the factors contributing the models of consumer comprised of three core subjects plus one elective. Building on behaviour from the service and product expectations of the foundation from Semester 1, students critically evaluate international hotel guests. the role of revenue management and strategic pricing in overall hotel business performance. They also examine and connect fundamental human resource management tools, linking them to the businesses strategy and workforce design requirements. Students will also be required to consider long term strategic decision processes and strategy formulation, and how it applies

All subjects correct at the time of to businesses in an international context. printing and are subject to change.

ichm.edu.au 19 YEAR TWO // SEMESTER THREE YEAR TWO // SEMESTER FOUR

Core Subjects Professional Practice and Research

 Leadership In A Changing World The subject contains a Research Workshop (undertaken in Year  Hospitality Business In The Global Context 2 semester 3), which provides an opportunity for students to develop an understanding of the main concepts and principles  Research Workshop+ encountered in research methodology and how they can Elective Subjects* be applied to the workplace setting providing management information.  Ethics, Justice and Responsible Management in Hospitality

 Hospitality Property Management and Development Year Two - Semester Four Strategies Semester 4 of the Masters provides students with the  International Human Resource Management opportunity to undertake a six month Professional Practice  Managing Customer Relationships and Experiences and Research in industry. This capstone subject will enable the student to integrate theory with the practice of work to *Note - not every elective will be available each semester. Students will be able to choose an elective subject from those being delivered. develop their knowledge, skills and professional networks through lived experiences in a natural workplace setting. There Year Two - Semester Three is an expectation that students have a minimum of 200 hours Building on Semester 1 and 2, Semester 3 - the Master of industry experience prior to undertaking their Professional International Hotel Management extends the students learning Practice and Research in industry. to a Masters level, with a focus on leadership and change within As part of the research project students need to complete a global business contexts. minimum of 600 industry hours; in addition to the 200 minimum Students will be required to interpret the challenges of balancing experience required to undertake the research project. global, political, workforce, technological and financial Students can engage the ICHM Industry and Career considerations along with personal needs in the pursuit of Development (ICD) Managers to assist them with sourcing effective, contemporary and ethical change leadership. They will an industry position for the purpose of this subject. also investigate and gain a technical knowledge of the critical The ICD Managers employ a similar process to that which forces driving change within a global environment; synthesising is used for the standard industry placements (see page 27); this knowledge into innovative solutions to complex scenarios, with most positions within Australia being paid as regular particularly within multinational company structures. employees.

20 ichm.edu.au STUDY ABROAD PROGRAM

What Do You Study? Study Abroad Entry Requirements & Visa

With the Study Abroad Program, ICHM invites students from all To study at ICHM students will need an IELTS of 5.5. (no band around the world to study with them in Adelaide for six months; below 5.0.); or TOEFL (IBT) 60 overall (min 15 in any band); or and then undertake a paid work placement in an Australian recognised equivalent. hotel for six months (the work placement is optional). Together Students will apply for a Student Visa (subclass 500) Non- with your own university or hotel school you can select up to 8 Award Temporary Visa. This has a limit of 12 months, inclusive subjects (or as few as 4 subjects) at different levels. of English, tuition and work placement.

Study Abroad Tuition Fees Refer to the following link for details regarding the Study Abroad Visa: https://immi.homeaffairs.gov.au/visas/getting-a-visa/ Tuition fees are calculated by the number of subjects studied. visalisting/student-500 The per subject cost for 2021 is fixed at A$3,555. So your tuition All international students coming to Australia on student visas fees will depend on the number of subjects you choose; for are required to pay for Overseas Student Health Cover (OSHC) example the six month academic fee for studying four subjects for the full duration of their studies. on the campus will be A$14,220. If you want to study additional subjects, you pay the per subject cost for each one undertaken. All Study Abroad students pay a once off New Student Fee.

Accommodation During your academic semester you can choose to stay on or off the campus. For on-campus information please refer to page Wake up. 28 and 29 and for off campus information please refer to page 38 & 39. Note: Fees may be adjusted for students choosing a 2022 intake. Love What You Do. Repeat.

ichm.edu.au 21 CAREER WEEK 2021

Your Future Career

Hotel management – it’s more than a job, it’s a lifestyle and a passion. The “people emphasis” of the industry makes it one of the most interesting and challenging careers available. The ICHM Career Weeks are all about getting to know ICHM and the hotel industry.

The ICHM Difference What To Expect At Career Week The International College of Hotel Management (ICHM) This live-in introduction to hotel management is your prepares students for a successful career at the top end of the opportunity to experience first hand the hotel/hospitality international hotel industry. environment and ICHM. You can expect to: • ICHM offers prestigious and internationally recognised • Learn more about the international tourism and hospitality qualifications: industry. - Bachelor of Business (Hospitality Management) • Gain an in-depth understanding of the ICHM hotel - Master of International Hotel Management management course. • Worldwide hotel industry placement program as part of • Find out about the different career paths and how some of the degrees. our graduates are doing. • World class teaching facilities. • Have a fun, hands-on introduction to hotel operations. • Professional staff with extensive experience. • Gain an introduction to management and supervision • Strong industry links. topics. • Modern and secure on-campus accommodation. • Visit local hospitality and tourism sites. • ICHM’s reputation opens many different doors! • Ask questions of current ICHM students. • Located in Adelaide, capital of SA and a hub for hospitality. • Meet some of the teaching staff. • Experience the excellent ICHM teaching facilities. • Learn about ICHM's worldwide hotel industry 87% employment rate following student graduation placement program. • Experience ICHM’s outstanding on-campus student accommodation complex.

22 ichm.edu.au The Career Week has really helped me to get a feel for what to expect, both in industry and ICHM.

Who Should Attend? How Do I Apply? Students in senior high school (Year 11 and 12) who are Both Career Weeks' have limited places available, applications considering a career in hotel / hospitality management or will be accepted on a "first-come, first-served basis". international business. Applications and payment must be received no later than two weeks prior to the nominated ICHM Career When Is It? Week commencement. A cancellation fee of A$50 will ICHM generally runs the Career Weeks during the July and apply after this time. September school holidays. Check the ICHM website for the latest dates. What Do I Wear? We request students wear neat hospitality style clothing - How Long Is It? black or navy trousers or skirt with white shirts are required The program welcome and induction commences from 9:30am (gentlemen with ties). While kitchen uniforms will be supplied, Tuesday, therefore arrival should be planned prior to this. students must bring black closed-toe, thick soled shoes (e.g. The program concludes at 5.00pm Friday. Interstate and school shoes). There will also be leisure activities so please international students are welcome to arrive Monday bring casual clothes. and can depart on Saturday. How Much Will It Cost? Where Do I Stay? A$450. This includes the program, insurance, airport pick up/ Students stay in the ICHM student accommodation drop off, social activities, accommodation, wifi and meals. Note complex on campus. Bedrooms for Career Week are this fee is deducted from the first year fee of any ICHM Career either single or twin share depending upon room availability. Week student who subsequently enrols at ICHM (airfares are All meals during the week are included. not included).

ichm.edu.au 23 Change your world

lecture theatres, tutorial rooms, a purpose one support to small or large group built wine laboratory, 120 seat a-la-carte workshops. ICHM also has specialist STUDYING restaurant open to the public; function literacy and learning support staff facilities, computer suite, on campus on hand to guide students. And each AT ICHM library, practice bar and restaurant areas, semester I-PASS leaders are appointed and a fully equipped industrial kitchen. from the student community, to assist It really is an exciting study environment. students with subjects they themselves have completed previously. Campus Facilities Academic Support & Assistance Curriculum The teaching facilities at ICHM are world ICHM provides all students with class. It really is an exciting environment the academic support needed to ICHM’s curriculum is subject to in which to learn. ICHM provides all the fully appreciate and respond to the continuous review and updates to benefits of a larger college or university demands of study and campus life. ensure it meets the highest industry environment and atmosphere by sharing It is an environment second to none expectations, and higher education its campus with the Regency campus of when it comes to enhancing students’ academic standards. To view the subject TAFE SA. development and applying that descriptors for each year of study knowledge in their professional life. We during the program, visit ichm.edu.au. Teaching Facilities offer a comprehensive range of academic The academic semesters at ICHM are During their on campus semesters ICHM support services enabling students to rigorous, with students expected to students will use a number of academic access the assistance that best suits attend and engage in a seminar model and operational learning areas including: their learning needs – from one-on- from Monday to Friday.

24 ichm.edu.au 2021 CALENDAR This calendar is for all ICHM students.

Intake One Semester Dates

Feb 1 Semester begins Apr 12 – 16 Mid-semester holiday Jun 25 Semester ends Jul 13 – 16 Career Week

Intake Two Semester Dates

Jul 19 Semester begins Sep 11 Graduation ceremony Sep 27 – Oct 1 Mid-semester holiday Sep 28 – Oct 1 Career Week Dec 10 Semester ends

Holiday breaks between semesters will vary among students depending upon individual industry placement contracts. These dates are provisional and subject to change.

As a result, students are encouraged practical tests, group work, essays, also involved with student induction and to manage their time and study habits personal portfolios, presentations, log play a key role in ensuring ICHM students efficiently; allowing time for other books, written assessments and case are well-integrated into the unique ICHM activities such as playing sport and studies. Each subject and WIL placement ‘family’ culture. spending time with friends and family. has assessments spread across the General Student Services academic semesters, with student Course Delivery workloads a major consideration in the All students at ICHM have access to a ICHM employs a seminar model of timing of assessments. range of services to assist them during delivery of its courses. Group sizes vary their study. These services include Student Counsellor & Welfare Advisors each year of study; with operational, a comprehensive student induction service and computer based subjects Our Student Welfare Advisors ensure all program as well as ongoing guidance. taught in small groups. Students students have the support and guidance A Student Representative Council formed are expected to participate fully by they need to address any issue that by students enhances social activities contributing to discussions and debate might adversely affect their studies and/ and helps with any academic issues. to assist them in forming their own or general well-being while at ICHM. Campus Administration opinions. As the student’s first point of contact, our Welfare Advisors work closely From uniforms and timetables to Methods Of Assessment with students guiding, managing and organising graduation ceremonies, Some subjects have exams, but these resolving any situations that may arise ICHM’s administration staff are on are rarely the only form of assessment. from personal, cultural or study-related hand to assist with all general student Assessment methods can include challenges. ICHM’s Welfare Advisors are enquiries.

ichm.edu.au 25 WORK INTEGRATED LEARNING (WIL) PROCESS

ICHM prides itself on the quality and Ricky Anderson Medeiros management. Being the only employee with number of WIL placements. These de Lima (Brazilian) English as a first language has taught me to understand, respect all cultures and recognise placements form an integral and Stamford Grand Adelaide, Adelaide that diversity is a key building block for large extremely valuable part of the degrees “I think ICHM is an amazing teams delivering to a global customer base.” program. ICHM works with hotels and institution where it is very easy other hospitality businesses in Australia to network and learn. On my Kuwardeep Singh Kathuria placement I learnt how to work as part of a team, (Indian) and around the world to secure and increase my leadership skills and improve my Sofitel Melbourne on Collins, monitor these placements. The WIL communication skills. I had my first exposure to Melbourne working in a hotel, so everything I have learned Placement Program offers: “The on-campus semester about working in a hotel came from ICHM and gives us the theoretical  The ability to put into practice the placements. I left my placement with amazing knowledge required and then friends, amazing work colleagues and the prestige skills and knowledge learnt during that theoretical knowledge is then applied on the given from my managers that I did a good job. the academic semesters. placement. Placements at hospitality properties The knowledge of the different departments and ranging from resorts to 5- star hotels gives  In-depth on-the-job experience. the skills I have learned will help me become the tremendous flexibility of options to students. manager which I strive to be one day.”  Insight into the world of work and the Further, it makes the student ready for their future responsibilities it involves. career during the study itself. In Melbourne, I used Amy Bunder (Australian) to often go to the beach and other places such  Realistic experiences of the hotel Reef View Hotel, Hamilton as Geelong. I also did a skydive over St Kilda. As industry in a variety of places. Island an international student, I know how tough it is “I love the industry placements to manage all the expenses so paid placement  The opportunity to experience being able to travel and apply the surely helps.” different company cultures, theory I have learnt on campus to practice in the workplace. systems and work practices. Kay Kim (South Korean) Learning to work in a team environment and time Strahan Village, Tasmania management skills. During my time at Hamilton  An insight into a range of “My placement while at ICHM Island I was able to explore the Great Barrier career paths. gave me the opportunity to apply Reef including a helicopter ride over the island my hospitality knowledge in real  and travel to country QLD. ICHM has taught me Rigorous and relevant assessment. operational environments, to how to remain professional, to use my initiative,  earn money, and to build self- Personal growth and independence. critical thinking, problem solving and provided me confidence, in preparation for a successful career. with the background knowledge to excel in the  Networking opportunities for future I enjoyed working with my co-workers as we had industry.” employment. great fun together and created unforgettable memories.” Marcus Stack (Australian) GSA The Ritz Carlton Dubai, UAE “My placement at the Ritz Carlton has created a solid foundation and understanding of five-star service for my future endeavours in hospitality

26 ichm.edu.au that students remain in one department considering specific industry placement during a placement to fully understand offers will have ample opportunity to that area’s operations. Not all students assess the conditions and expected will be placed in 5-star international earnings before applying. hotels. Convention centres, resorts, Duration boutique hotels, wineries and other hospitality business operations may Each WIL placement is typically 20-24 also be selected to provide this valuable weeks or approximately six months in undergraduate experience. ICHM aims duration. To graduate with the Bachelor to find WIL placements for students in of Business (Hospitality Management), positions deemed suitable to fulfill the as well as successfully passing all requirements of the course, and the academic requirements, students must students demonstrated capabilities at complete a minimum of 1500 industry that time. hours. The ICHM program is accredited with these placements, and international Location students are not restricted by the usual ICHM encourages all students to forty hours per fortnight maximum rules. keep their career goals in mind when Students undertaking the Masters nominating placement locations. Where Professional Practice and Research a WIL placement is a student’s first real subject, must be able to provide evidence job, it is strongly recommended they of 600 hours of industry relevant work to stay in Australia or their home country. pass the subject. Most students do at least one or more Process There is an expectation that students of their placements within Australia. have a minimum of 200 hours industry The Work Integrated Learning (WIL) International placements may be experience prior to undertaking their process begins early in the on-campus possible subject to a number of factors; Professional Practice and Research in academic semester. Students are asked the students ability to obtain a work industry. to list a preferred destination on their WIL visa for that country (as this is their own placement request form, prepare their responsibility); they must be able to Monitoring resume and meet with the Industry and financially support themselves during the The ICD Team keeps in touch with Career Development (ICD) Managers. period; and their ability to communicate students by phone and email throughout ICHM’s ICD Managers research the in that country’s language. There are their placement to ensure success. available positions at suitable hotels limits to the number of students ICHM and related organisations. If a student can place in properties and locations, Methods of Assessment meets a property’s requirements, the ICD so sometimes the student’s first choice Employers are required to assess Managers formally apply on their behalf. cannot be accommodated. students across a variety of performance From here the selection requirements Earnings & Expenses measures while on WIL placement. will vary across hotels; some placements Students must also complete a set of require face-to-face, telephone or WIL placements within Australia are subject assessment criteria while on online (e.g. Skype) interviews with the usually paid; wages for placements in placement. For students completing hotels making the final decision on other countries vary considerably and the Professional Practice and Research employment. are generally lower. In Australia, based subject, they will be required to complete on recent industry placements students Position and submit a Research Proposal, will earn the Australian award wage. Research Report and Reflection Report. Students are required to undertake one However, students must account for tax, Refer to the WIL Placement Policy on WIL placement in Food and Beverage their accommodation and bond, meals, the Rules, Policies & Procedures page of and one in an area other than Food and transport and entertainment. At the end the ICHM website for additional details Beverage. This follows the philosophy of a placement semester students can regarding WIL placements. that it is important to learn the industry save up to A$5,000. Some hotels will from the ground up, and the belief that provide accommodation, particularly a good hotel manager has a broad in remote locations, however in most understanding of core hotel operations cases students will need to arrange their through multi-skilling. As a result, own accommodation. WhileTHE it is ICHM’s WORLD industry placement positions are entry preferred policy to place students in paid level, allowing students to learn as much positions, from time to time students as possible about the “why” and “how” request to be placed in countries which IS YOUR of hotel operations. Most hotels prefer do not pay “trainee”CLASSROOM employees. Students

ichm.edu.au 27 Regency International House  Secure accommodation.  Staff on duty 24 hours a day.  Spacious villa-style apartments with 186 single bedrooms. ON-CAMPUS  Three buffet style meals per day (religious and dietary needs are accommodated upon request). ACCOMMODATION  Free laundry facilities (washers & dryers). Regency International House (RIH) is an outstanding  Computers and wireless facilities. on-campus accommodation complex. It is open to  Internet – includes standard usage all students wanting to study at ICHM or other local of 20GB per month (additional can be institutions. The majority of students residing at RIH are purchased).  Common room, cable television, pool usually ICHM students, but students should apply early table, table tennis and vending to secure a room. Regency International House provides machines. students with a home away from home.  Ample free car parking.  Tennis and basketball courts.  Buses operate 7 days, also include special late night service.  CONTACT Barbecue & outdoor dining area. 163 Days Road, Regency Park SA 5010  Free loan sports equipment Phone (+61 8) 8348 4000 (for golf, tennis, basketball etc). Email [email protected]

28 ichm.edu.au APARTMENT

BEDROOM BEDROOM BEDROOM BEDROOM LAUNDRY FLOOR PLAN LAUNDRY

BATHROOM BATHROOM KITCHEN KITCHEN

LOBBY BEDROOM BEDROOM

LOUNGE LOUNGE

ENTRANCE ENTRANCE STAIRS BEDROOM BEDROOM

BATHROOM BATHROOM

ICHM Student Life

There are a range of recreation, leisure and sightseeing options for students. Sporting activities, barbecues, shopping trips, cinema, karaoke nights, aquatic centre, food and wine festivals, beaches and parties are also popular. While we highly value your academic study, we believe that your social and life experiences are equally important, and your time at ICHM should be an enjoyable and memorable experience.

Regency International House Fees

RIH is a Government run facility as part of TAFE SA, administration including fees is managed by RIH itself. Single room accommodation including meals (3 per day, 7 days a week) is A$8,690.00 for the on-campus semester (six months).

ichm.edu.au 29 Note: Due to the impact of the COVID-19 pandemic, as well as the standard entry requirements, ICHM will consider alternate entry for students. Australian applications will be considered using Year 11 results and completion of Year 12. For international applications a holistic assessment process will apply.

Students with a qualification other than those listed below ENTRY should send their details for assessment. If applying prior to the completion of their studies, students should send the predicted REQUIREMENTS final result (if possible) along with their most recent academic reports. Students who have undertaken studies at other universities/colleges/hotel schools can apply for Recognition of Prior Learning (RPL) (see page 35). If you do not meet the Bachelor Of Business academic requirements, students can undertake a Foundation Program at Eynesbury (see page 41); or another approved (Hospitality Management) provider. It is ICHM's preference that students be eighteen years of age upon commencement. However, younger students may be accepted with conditions.

All Korea Singapore International Baccalaureate (IB) 24. Senior High School Diploma with 3 passes in the GCE A levels Successful completion Eynesbury 4 subjects at grade 3 or better or (minimum 5 points). Tertiary Stage 1 (AQF Level 5). specialised high school diploma with South Africa Diploma of Business or similar average of 2.0 in the final year. 5 NSC subjects with a minimum level approved foundation course. Latin America of 4 or more and English at a level of 3 Australia High School Graduation with a grade or higher (see UK for points required). average of 70%. Completion of Year 12 with one of the Sri Lanka following; ATAR 65, OP14. Malaysia 3 passes in the GCE A levels; Sri Lanka Bangladesh 2 passes - minimum C in STPM (65%), A Level (minimum 9 points - three C’s in Completion of Senior School Certificate 4 B grades in academic subjects in Senior one sitting). with a grade average of 65%. Middle 3; Ontario grade 12 CPU with minimum of 65%; SACE 65. Taiwan Canada Senior High School Diploma with average Nepal Grade 12 Diploma (70% average). grade of 70%. Nepalese Higher Secondary Certificate China & Macau (HSC) administered through the Higher Thailand Completion of Chinese National Secondary Education Board (HSEB) Successful completion of Matayom University Entrance Examination - or Nepal Education Board (NEB) Year 6 with GPA of 3.5, or Thailand Certificate Gaokao (cut-off scores will vary 12, must have achieved equivalent to a of Secondary Education (grade average according to province); or one year minimum aggregate of 60%(B) across of 80 in final year). of a Bachelors Degree; or approved their ‘Best of 4’ academic subjects, university foundation program. Vietnam including English (but not including Successful completion of Year 12 Hong Kong Nepali) or NEB Year 12 results of either with a GPA 7.0 average. HKDSE 4 subjects at 3 (English 4 or IELTS 6). a GPA of 2.80 (B), i.e. equivalent to 60% UK India result in four academic subjects in a 3 A Levels with 88 UCAS Tariff Points or Completion of All India Senior School relevant stream. suitable alternative. Such as BTEC Level Certificate: Central Board - CBSE 60%, New Zealand 3 Diploma with a pass in three subjects ISC 60%; State Board - Govt 70%. 42 Credits at Level 3 NCEA, with at least (note: one or more A level pass is a Indonesia 14 credits in each of 3 subjects on the satisfactory substitute for a BTEC subject Senior High School Diploma (Seoklah approved list for university entrance, plus pass). Menengah Atas) with combined the two the required literacy and numeracy credits. results of 71% in 4 academic subjects: USA Year 12 High School Grade (40% + Nigeria USA Grade 12 Diploma with one of the National Final Exam (SHUN) (60%). West Africa Examination Council - Best 6 following: SAT score 1120; or 2 AP Exams Japan subjects, 11 or fewer points. with a score of 5 (combination of both Upper Secondary School Leaving Philippines can also be considered e.g. SAT1 and Certificate (overall grade average of Completion of the Senior High School AP), or AP composite of 21. 4 out of 5). Certificate, passing all subjects, with an Kenya overall Transmuted grade of 84, and no High School Certificate C+ in 7 subjects. subjects under Transmuted grade of 75.

30 ichm.edu.au ENTRY

Applicant entry points into the Master REQUIREMENTS of International Hotel Management, are dependent upon prior academic study and or experience. Master of International Hotel ICHM will review your application and provide an offer at the appropriate Management entry level; it may include enrolment in the Graduate Certificate and or Graduate Diploma.

Master Of International Hotel (AQF Level 7 or international equivalent) Graduate Certificate In International Management - Direct Entry in any discipline. Hotel Management Minimum of a Bachelor Degree Minimum of a Bachelor Degree Or Advanced Diploma of Hospitality (AQF level 7 or international equivalent) (AQF Level 7 or international equivalent) (AQF Level 6 or international equivalent) in any discipline. in any discipline. with a minimum of three years relevant Or the ICHM Graduate Certificate in industry experience. Or a minimum of five years industry International Hotel Management Or the ICHM Graduate Certificate in experience in a middle management position. (AQF Level 8). International Hotel Management Or Advanced Diploma in any discipline Or the ICHM Graduate Diploma in Pre-Masters Entry Requirements (AQF Level 6 or international equivalent) International Hotel Management Successful completion of a three year with a minimum of three years industry (AQF Level 8). post-secondary qualification comparable experience. Graduate Diploma In International Hotel to an Australian Associate Degree or Management - Direct Entry Advanced Diploma; and English IELTS 6.0 Minimum of a Bachelor Degree overall (no band under 5.5).

ichm.edu.au 31 32 ichm.edu.au ICHM really fuelled my passion for hospitality, I wouldn’t trade my time at ICHM for anything. Amy Holt – Front Office Manager Rydges Hotel and Resorts Brisbane

ichm.edu.au 33 ENGLISH REQUIREMENTS

Bachelor Of Business English Proficiency Year 1 or Advanced Entry IELTS Academic overall score 6.0 (min 5.5 in any band)

(Hospitality TOEFL (IBT) 70 (min 17 in any band) Management) PTE 50 (writing & speaking not below 45) Cambridge English (CAE) 169 (min 162 in any band) International students may be required High School Successful completion of the last 2 years of high/ to prove English proficiency to enter secondary school, where the language of instruction the Bachelor of Business (Hospitality was English. Management). Students who do not HKDSE 4 meet ICHM English requirements upon English Language College Successful completion of an English program at application, may be offered enrolment Eynesbury or other approved English language college. conditional upon successful completion of an English language course.

Pre-Masters Program & Graduate Certificate

International students may be required to prove English proficiency to enter the Pre-Masters Program or Graduate Certificate of International Hotel Management. Applicants are required to have an IELTS of 6.0 (no band under 5.5) for entry into these programs. Students who do not meet English IELTS 6.0 overall (no band under 5.5), may be offered enrolment conditional upon successful completion of an English language course.

Master of International Hotel Management English Proficiency IELTS Academic overall score 6.5 (no band below 6.0) International students may be required to prove English proficiency to enter TOEFL (IBT) Overall score 79 (writing and speaking not below 20) the Master of International Hotel PTE Overall score 58 (no score below 50) Management. Students who do not Cambridge English (CAE) Overall score 176 (no score below 169) meet ICHM English requirements upon application, may be offered enrolment conditional upon successful completion of an English language course.

Study Abroad Program Note: Applicants may enter the Graduate Certificate of International Hotel Management with English To enter the Study Abroad Program students will need an IELTS of 5.5 (no band below proficiency at Bachelor level (see 5.0); or TOEFL (IBT) 60 overall (min 15 in any band); or recognized equivalent. above). Conditions apply.

34 ichm.edu.au RECOGNITION OF PRIOR LEARNING (RPL)

Previous Study or Industry Experience

Students are encouraged to apply for 800 hours previous industry Recognition of Prior Learning (RPL) experience. for study taken at another institution; • Students entering the ICHM as well as time they may have spent Bachelor degree program and working in the hospitality industry. undertaking a combination of Year Approved recognition or credit for 1 and 2 subjects in their first previous study or work, may reduce semester of study are not required a students overall cost and study to have the minimum of 400 hours workload, or duration. previous industry experience.

This Policy Is Most Commonly To Apply For RPL You Must: Applied To: • Submit a full application to ICHM • Students who have undertaken indicating that you want to apply for some study at other universities, recognition of your prior learning. colleges or hotel schools looking to • Students will be required to submit transfer, and gain the advantage of a certified English translations of higher level qualification. all academic/other documents (e.g. • People with business-related curriculum) where necessary. diplomas or degrees wanting to • A grade of “status” will be given for enter the hotel industry to change those subjects where a student has their career direction. been successful in applying for • Industry personnel with experience Recognition of Prior Learning. and some training seeking • Where recognition is not granted qualifications with international prior to commencement students recognition. will be required to attend classes Industry Experience Requirement: until exemptions are determined.

ICHM uses reflection to enhance • As part of the recognition teaching and learning, as such there assessment, where students are requirements that students have are unable to provide sufficient hospitality industry experience before documentation and evidence, entering the second or third years of recognition cannot be granted. the Bachelor of Business (Hospitality • A process of appeal is available in Management). cases of disputes over decisions or refunds granted under these The Following Requirements Apply: policies. • To enter Year 2 of the ICHM Note: ICHM cannot process your RPL unless Bachelor degree program, students all the required supporting documentation and evidence is supplied. are expected to have a minimum of 400 hours previous industry experience. See the rules, policies and procedures page for complete • To enter Year 3 of the ICHM RPL policy - ichm.edu.au Bachelor degree program, students are expected to have a minimum of

ichm.edu.au 35 ICHM FEES 2021

Fee-Help and Payment Plans

Fee-Help: Australian Students Students entering directly into Year 2 or 3 will need to purchase uniforms relevant to those years of study. Australian citizens can access FEE-HELP for their tuition fees. Postgraduate students are expected to comply with the same Undergraduate Tuition Fees: personal presentation standards. All students must wear dark Australian and International Students business attire with coordinating accessories, appropriate to management positions in the international hotel industry. New Student Fee A$250* (International Students Only) Note: All fees are subject to change without notice. All fees will be adjusted ICHM Bachelor of Business A$28,440 (per year) annually to reflect increases. Tuition fees quoted at the time of entry/study (Hospitality Management) in this prospectus are for that year only. All monetary amounts are quoted in Industry Placement Semesters Student earns income. Australian Dollars. *International Students are required to pay the non-refundable New Student Note: Recognition of Prior Learning (RPL) may reduce the overall cost. Fee of A$250 once only, when they first enter ICHM.

Postgraduate Tuition Fees: Australian and International Students

New Student Fee A$250* Payment Of Fees (International Students Only) and Payment Plans Master of International Hotel Management A$3,865 (per subject) - See Note PAYMENT PLANS Professional Practice and Research Project Student earns Semester income. Payment plans allowing the annual tuition fees to be paid in two or three instalments are available. Conditions apply. Note: Students only pay for the subjects they are undertaking for that semester. RPL subjects may reduce the overall cost. CREDIT CARD Pre-Masters Program A$14,470 ICHM accepts Visa or Mastercard for credit card payments. American Express and Diners club are not accepted. Study Abroad Program A$3,555 (per subject) (A$14,220 for 4 subjects) DIRECT BANK TRANSFER National Australia Bank Career Week A$450 70 Pirie Street, Adelaide SA 5000, Australia ICHM ESOS Trust Account Scholarships BSB 085-070 Acc 65 470 3258 ICHM has a range of scholarships available for both Australian SWIFT NATA AU 3305A and International students (refer to page 42), see the ICHM website to check your eligibility and application details. Note: To assist with identification, it is important that when fees are paid by bank transfer, students email evidence of the payment to ICHM Textbooks and Uniforms [email protected]

A list of prescribed textbooks will be provided for students to INTERNATIONAL PAYMENTS obtain prior to commencement of studies. Cost is dependent on subjects being undertaken, in the range of A$400 - A$600. International payments can be made using Flywire. Flywire allows you to pay securely from banks worldwide offering Uniforms are compulsory for all undergraduate students and competitive foreign exchange rates and no hidden fees. include kitchen and management. Shoes and other items of Depending on your home country, payment options can personal attire are not included. Complete uniforms are issued include local bank transfer, credit card, e-payments, in Year 1 and cost approximately A$1,100 with supplement e-wallets, and more. clothing available if required in subsequent years at an additional cost. Students entering into later years with credit To make your payment, go to ichm.flywire.com transfers, may require the management uniform only with the If you need help with your payment, go to approximate cost A$950. flywire.com/support.

36 ichm.edu.au Change your world

OTHER FINANCIAL CONSIDERATIONS

The following is a list of other possible expenses or financial General Living Expenses considerations that parents/students should consider Students will require money for general expenses. The amount when studying at ICHM and living in Australia. Much of this required will vary; on the On & Off Campus Accommodation information is a guide only. & Living Costs pages following, an estimated cost guide is Accommodation provided. With that said, some items to consider are: • Additional stationery & photocopying. Students can choose to live on-campus at Regency International House (RIH) or live off-campus in other student • Personal mobile phone cost will vary according accommodation, apartment or share house. Please refer to to the provider and option selected. page 38 and 39 for more information on accommodation. • Transport (bus, taxi or car if you have one).

Student Visa • Entertainment (cinema, recreation etc). • Snack food (some students say they can’t study International students will be required to obtain a Student Visa without chocolate!). to study in Australia. The visa processing charge (payable to the Australian Government) is approximately A$550. As part of the • Personal items (toothpaste, shampoo, washing visa process, students may be required to have a medical check detergent etc). with an Australian Government authorised doctor. The fee for Storage this medical is approximately A$300. While undertaking industry placements, students may require WIL Placement storage of personal goods in Adelaide until they return to study While students are expected to earn income during their WIL on-campus. Should students require storage facilities they will placements, they will also incur expenses such as: need to cover this cost. • Transport costs to and from their industry placement city Health Cover: International Students

• Accommodation (only a few hotels provide staff All international students coming to Australia on student visas accommodation) must pay for Overseas Student Health Cover (OSHC) for the • Meals full duration of their studies, this is an Australian Government • Taxation requirement. There are five providers authorised to offer OSHC insurance, students can select the policy most suited to their • Public transport to work needs and purchase it online. • Personal expenses To ascertain the level of coverage provided, students should • Entertainment expenses visit the OSHC website - oshcaustralia.com.au These expenses will vary widely depending on the location around the world. While income should cover daily living expenses, in Australia, students need to budget for the upfront costs that are incurred when organising rental accommodation. These costs include bond and connections for telephone, gas, water and electricity.

ichm.edu.au 37 ON & OFF-CAMPUS ACCOMMODATION & LIVING COSTS

On-Campus Accommodation Rental Accommodation

Regency International House (RIH) Students may apply to stay on-campus Students can rent an apartment or Bond A$500. in the July holiday break at an additional house on their own or share with other This is payable upon first entry to the charge, subject to room availability. Australian or International students. on-campus student accommodation Students should note that over the Minimum lease agreements are usually complex, Regency International House December/January holiday break each six months, but 12-month leases are (RIH). The bond is refundable, and is year, Regency International House is more common. returned at the completion of your study closed for maintenance and is not Please be aware of the obligations provided no expenses were incurred available to students. regarding length of stay in the lease or (e.g. damage). Students arriving earlier than two days contract. Accommodation In Regency prior to the start of semester at the A contract is legally binding once it has International House (RIH) beginning of each on-campus semester been signed and default of the conditions Accommodation in RIH is available to may request to be accommodated in will incur penalties, which could include students during on-campus academic Regency International House, additional legal action and/or loss of bond and fines. semesters including mid-semester charges apply and this is subject to the Students also need to be aware that breaks. availability of rooms. the additional costs of renting include However, holiday breaks between Students staying on campus more than Security Bond (usually between six to semesters are not included within the two days following the end of semester eight weeks rent) and connection fees accommodation fees. will be subject to additional charges. for electricity, gas and telephone.

38 ichm.edu.au Rental Fees (Approximate Estimates Only) General Cost Guides General Cost Guides(Approximate Estimates Only) Option A$ Cost Per Week Item A$ Cost Per Week

Total* Per Student McDonald’s meal $7 - $11

1 bedroom apartment $160 - $300 $160 - $300 Café lunch (e.g. sandwich, pasta or $8 - $15 noodles) 2 or 3 bedroom apartment $180 - $320 $90 - $110 Unleaded petrol per litre $1.20 - $1.50 3 or 4 bedroom house $250 - $450 $90 - $150 Glass of wine (in city café or hotel) $8 - $12 *Note: Inner city locations will cost more. Furnished accommodation is usually Coffee in city café $3 - $4 an extra $40 to $80 per week. Taxi from ICHM to city $20 - $25 Dry clean of 1 suit $15 Additional Living Costs (Approximate Estimates Only) Cinema ticket (with student discount) $11.50 Item A$ Cost Per Week Bus/train/tram ticket $13.50 Food $120 - $150 (10 trips with student discount) Utilities (gas, electricity, water, telephone) $40 – $60 Subway meal $6 - $9 Laundromat $20 - $40 Noodle Box $9 - $15 Transport $15 - $20 Household requirements $50 Personal (clothing, toiletries, entertainment) $20 - $50 Other/Miscellaneous $20 - $50

ichm.edu.au 39 HOW TO APPLY

Australian and New Zealand Students

Step 1 Application For Admission Step 5 New Student Information Pack tuition studies at ICHM, and comply with any conditions contained in your offer. Apply online via ichm.com.au; attaching About six weeks prior to the start of FEE-HELP is a loan which the government all required documents (e.g. academic your first semester, you will be emailed expects to be repaid. It can be used for transcripts). Scholarships are available, an information pack outlining what you tuition fees only, and does not include check the website for details. need to bring with you to campus and accommodation and meals, textbooks, answers to other questions new students Step 2 Assessment uniforms and other materials. commonly ask. Please ensure that the ICHM aims to assess applications and ICHM Admissions Office has your correct FEE-HELP can be arranged once the advise of an outcome within two weeks. personal email. student has arrived on campus. For more Incomplete applications, or RPL/credit information on FEE-HELP please visit the Step 6 Pack Your Bags For An transfer applications will take longer. FEE-HELP section on the ICHM website. Experience That Will Change Your World Scholarships Step 3 Provisional Acceptance And together with your bags, we suggest ICHM will send a Letter of Offer to you also pack your friendly, outgoing ICHM offers a number of scholarships successful applicants. To accept the personality and be prepared to be each year to promote academic offer you must sign and return the involved in the great orientation activities, excellence and encourage students Acceptance Letter. designed especially to make you feel seeking a career in the hospitality welcome and help you settle in as quickly industry to apply. Step 4 Payment Of Semester Fees as possible. The selection process, eligibility Australian students should be aware that requirements and conditions of entry for Fee-Help they can access FEE-HELP for part or all each of these scholarships may differ of their tuition fees. The Letter of Offer in ICHM is approved by the Australian and can be viewed by accessing the Step 3 will advise you of the fees for that Government as a FEE-HELP provider. appropriate scholarship application form year of study and your payment options. This means that Australian citizens can either through the ICHM website or by borrow from the Government for their contacting the Admissions Office.

40 ichm.edu.au HOW TO APPLY

International Students

International students may apply directly to the ICHM Admissions office or via a local approved ICHM agent. For a list of approved agents see the ICHM website for full details.

Step 1 Application For Enrolment will be sent directly to your representative if they are assisting with your application. Students who do not meet the direct Apply through your agent or directly You will need the Confirmation of entry requirements to ICHM, can online via ichm.com.au; attaching all Enrolment to apply for your Student Visa. undertake a Foundation Studies required documents (e.g. academic Program (FSP) and/or English study transcripts). ICHM will assess each Step 4 Payment Of Semester Fees at Eynesbury College, a member of application, and reserves the right The invoice in Step 2 will advise you of the Navitas group. to request additional information as the amount and due date for payment. If required. This means you might need English (ELICOS) you receive the Letter of Offer within 14 to provide additional documents or days or less of the commencement date, information to satisfy the genuine The English courses are taught then full fees are payable immediately temporary entrant requirement. This in five week modules, on average upon receipt of this letter. information may also be reviewed by students will require 10 weeks of intensive English for each 0.5 IELTS ICHM’s external verification agent. Step 5 Student Visa Application point required. Step 2 Letter Of Offer All international students intending to Foundation Studies Program (FSP) study at ICHM must apply for a Student ICHM undertakes to advise you of the Visa. In most cases the process should outcome of your application within This pre-university level program is take just a few weeks; some may take two weeks. Some applications may the equivalent of upper secondary longer if additional information and take longer to process as additional level and is designed to prepare verification is required. information may be required; and RPL/ students who have completed year 11/O level for entry into ICHM. credit transfers usually take extra time. Step 6 New Student Information Pack If your application is successful, ICHM Students will study three core Approximately six weeks prior to course will send a Letter of Offer and invoice to courses, as well as three electives commencement, you will be sent an you or your agent, confirming the course required for entry into ICHM. information pack outlining what you need you have been offered, fees payable and Students must score within the to bring and answers to frequently asked course commencement date. range of (330 - 280) for entry into questions. ICHM. To accept the offer you must sign and return the Acceptance Letter and pay Step 7 Pack Your Bags For An the New Student Fee of A$250, and Experience You Will Never Forget! comply with any conditions contained Most students don’t know anyone else in your offer. when they first arrive. We suggest you For More Information Step 3 Confirmation Of Enrolment relax, don’t worry, and be your friendly, outgoing self. ICHM has great orientation Contact Eynesbury Upon receipt of the New Student Fee, activities, designed especially to make  [email protected] ICHM will formally notify you that you you feel welcome and settle in as quickly  eynesbury.navitas.com have been accepted. The electronic as possible. CRICOS No. 00561M Confirmation of Enrolment (CoE) form

ichm.edu.au 41 ICHM SCHOLARSHIPS

ICHM is pleased to be able to offer the following scholarships for ICHM courses

Australian Students & On-shore International Students

Each year ICHM awards a number of scholarships to domestic Australian students, international students completing their studies in Australia, and students at select Australian International schools overseas. The scholarships take in a range of criteria including academic ability, extra curricular activities and interviews. See the ICHM website or contact the ICHM Admissions Office for more information.

International Students Off-shore

There are a range of scholarships available for international students who are completing their secondary schooling in their home country. These scholarships are often based on academic merit, and only for select qualifications. See the ICHM website or contact the ICHM Admissions Office for more information.

Masters International Student Scholarships 2021

ICHM may consider offering a partial scholarship for students looking to enter its Masters based on a range of factors, including English ability (e.g. IELTS results).

42 ichm.edu.au ichm.edu.au 43 ACCREDITATION & QUALITY ASSURANCE

TEQSA FEE-HELP AQF Australia’s Higher Education providers are The Australian Qualifications Framework The Commonwealth Department of registered and monitored by a number of (AQF) is the national policy for regulated Education and Training has approved ICHM Commonwealth Government departments qualifications in Australian education and as a FEE-HELP provider. As indicated and agencies. Tertiary Education Quality and training. The AQF describes the equivalencies elsewhere, FEE-HELP allows Australian Standards Agency (TEQSA) has responsibility of Australian undergraduate and postgraduate students to obtain student loans. The Study for the registration of ICHM, and to accredit degrees; the ICHM Master of International Assist website provides information for its courses. Reflecting its high quality, ICHM Hotel Management and Bachelor of Business students about government assistance for has been registered for seven years, the (Hospitality Management) are thus equivalent financing tertiary study. longest term TEQSA is able to approve private in standing to any Australian university degree. providers. All courses and qualifications listed ESOS and CRICOS on this page as Registered Courses with TEQSA also registers education providers Web References Course Codes are approved by TEQSA. under the Education Services for Overseas Tertiary Education Quality and Standards ICHM’s TEQSA ID is PRV12099. Students (ESOS) Act. ICHM has obtained Agency (TEQSA) teqsa.gov.au/ registration, and is listed on the CRICOS Australian Qualifications Framework (AQF) Registered Courses Course Code register. ICHM Pty Ltd is the registered aqf.edu.au Master of International Hotel Management provider, and is Provider 02914G - SA. Commonwealth Register of Courses for 097743C Overseas Students (CRICOS) Graduate Diploma in International Tuition Assurance cricos.education.gov.au Hotel Management 097744B The Commonwealth Department of Education, Education Services for Overseas Students Graduate Certificate in International Skills and Employment maintains Tuition (ESOS) Hotel Management 097745A Assurance to ensure international students internationaleducation.gov.au/Regulatory- Bachelor of Business and domestic students accessing FEE-HELP Information/Pages/ Regulatoryinformation. (Hospitality Management) 075806G are protected in case of provider failure. aspx Associate Degree in Hospitality Management 075808F International Education (IE) Group Study Abroad internationaleducation.gov.au 078998D, 078999C, 079000C Study Assist studyassist.gov.au

44 ichm.edu.au To view the full list of ICHM’s Rules, Policies & Procedures visit the ICHM website. Following is ICHM RULES, POLICIES a brief description of some of the following key policies relevant to potential ICHM students. Students’ rights to consumer protection are & PROCEDURES always available.

Assessment Of Non-Financial Students needs and purchase it online. To ascertain the advertised Census Date or a) a debt will Only those students whose fees and level of coverage provided, students should be incurred or b) no refund will be made. indebtedness to ICHM have been fully paid will visit the OSHC website - oshcaustralia.com.au FEE-HELP does not apply to non-tuition fees be provided with academic results and invited (accommodation, meals, uniforms etc). to graduate. Privacy Policy Regular Refund Rules govern these payments. International College of Hotel Management Attendance is bound by the National Privacy Principles Timing Of Payments ICHM considers attendance a vital part of the contained in the Commonwealth Privacy Act. Where a payment to the student is applicable learning and teaching process. Students are Please refer to the website to view ICHM’s under Student Initiated Refund, ICHM will pay expected to attend all scheduled events in Privacy Policy. the amount due within 4 weeks of receipt of their calendars. When on placements, meeting the written request for a refund. the host employers expectations regarding Refund Policy attendance/scheduled or rostered work. ICHM Initiated Refund where a student is not Student Appeals Against A Decision Related accepted by ICHM, or is not granted a visa to To Refund Dependants study in Australia, a full refund of fees paid Students who wish to dispute a decision related It is important for all prospective international to ICHM will be made. For the purpose of to the Refund Policy should do so in writing students to understand that any school age this section where a student has received a to the Principal under the Non-Academic dependants who come to Australia with them conditional or provisional offer, the student Grievance Policy. will be required to pay full fees if enrolled in a shall be considered to have been accepted. government or non-government school. Where a course is cancelled, the student will Enrolment Subject To Fees Being Paid receive a full refund of fees paid to ICHM paid When Due ESOS Act within 14 days from the date of cancellation. The enrolment of new students is contingent To protect the rights of international on the New Student Fee, Tuition Fees, students studying in Australia, the Australian Student Initiated Refund Accommodation and Meals Fees being paid by Government established the “Education Where a student wishes to withdraw prior to the due dates. Services for Overseas Students Act” (ESOS course commencement, the New Student Act). Under the Act, we are required to advise Fee/Accommodation Securing Fee will not be Late Enrolments international students about the relevant refunded, even if the student failed to fulfill the In the case of late enrolments within 14 days details of the course in which they are conditions in a conditional or provisional offer. of the commencement of first semester, the enrolling, and of their rights. This prospectus Where a student wishes to withdraw from a balance of the student fee is due and payable includes all such information. The Rules and course or withdraw from Regency International immediately upon receipt of the Letter of Offer. Conditions of ICHM are in accordance with House after Course Commencement Date, the ESOS Act. The ICHM website also includes they must advise the Principal in writing. The Review Of Student Fees downloadable documents relevant to the date the letter is received by the Principal is All ICHM fees will be reviewed and adjusted ESOS Act. ICHM is required to comply with the the effective date. A withdrawal received on annually to reflect increased costs associated National Code under the ESOS Act, it can be the date the course commences will receive with ICHM. The fees listed in this prospectus viewed at the following website: a 60% refund of the total tuition and/or are valid for 2021 only, students will be www.legislation.gov.au/Details/F2017L01182 accommodation fees payable for the semester, required to pay any fee increase in subsequent less any unpaid amount. Australian students years. Where fees increase between the date Failure To Pass Subjects should refer to relevant Australian Student of nomination and date of commencement, Students who receive a fail grade will be Refund Section below. After the Course a student who has nominated at a lower fee required to re-enrol in that subject. To Commencement Date, the refund will reduce will have the option of cancelling his/her successfully complete their program students by 6% of the total tuition and/or Regency nomination with full refund. Such cancellation need to pass every subject. Re-enrolment will International House accommodation fee for must be made within one month of notification require the student to pay an additional fee each week commenced or completed. After 10 by the Admissions Office. and may increase their length of time studying weeks there will be no refund. with ICHM. Students may appeal a decision by Change Of Provider the Academic Committee regarding grades or Misconduct The Australian Government discourages other matters, using the Academic Grievance Where a student is suspended or expelled international students from transferring Policy. from ICHM there shall be no refund of fees. from the course until they have completed at least six months of the principal course. Fees Visa Cancellation See National Code Standard 7. International All fees in this Prospectus are quoted in Where a Student’s Visa is cancelled for students should not assume that they can Australian dollars. reasons other than misconduct, the refund obtain a release letter from ICHM if they under “student initiated refund” will apply. want to transfer to another Australian course, Overseas Student Health Cover unless they have completed six months of the All international students coming to Australia Tuition Refund For Australian Students Principal Course in which they are enrolled. on student visas must pay for Overseas Students entitled to FEE-HELP loans are not Student Health Cover for the full duration of subject to this Refund Policy with regard to Visa Conditions - International Students their studies, this is an Australian Government their tuition payments. There are specific Students are required to comply with all visa requirement. There are five providers refund rules described in the FEE-HELP conditions applicable to their situation. authorised to offer OSHC insurance, students booklet. In short, these students must can select the policy most suited to their withdraw from units of study before the

ichm.edu.au 45 ACADEMIC BOARD COLLEGE

Professor Sue Carthew Mr Eoin Loftus COUNCIL President - ICHM Academic Board, Chairman - Tourism Industry Council of Pro Vice Chancellor - Charles Darwin South Australia, Adelaide University Professor Professor Roberta Crouch Mr Colm Saunders Professor Graham Brown Professor of Business Management - Chair / Chief Financial Officer - UP Education Professor of Tourism Management Flinders University, Adelaide Ms Bodelle Francis - School of International Business, Mrs Natalie Simmons Hotel Manager - Adelaide Oval Hotel University of SA, Adelaide Chief Executive Officer - ICHM, Adelaide Mrs Denise von Wald Dr Carl Driesener Dr George Brown Board and Management Consultant Senior Lecturer - University of SA, Principal - ICHM, Adelaide Ms Ana Maria Rivera Adelaide Mrs Kellie Lumsden CEO - Yoobee Colleges Mr Justin McConnell Program Director Academic - ICHM, Mrs Natalie Simmons Assistant Facilities Manager - Adelaide Chief Executive Officer - ICHM Regis Aged Care, Victoria

46 ichm.edu.au Change your world

Graduates In Industry Advisory GIIAC Committee (GIIAC)

Lokesh Sabharwal Vice President Paul McMurray Director - Borg McMurray Marvie Spies Director of Human Development - Accor Hotels South Asia Hospitality AUSTRALIA Resources, The W, AUSTRALIA Gurgagon, INDIA Junichi Tamaskoshi Director of Business Surlina Yin Senior Principal Product Martin Kunzmann General Manager Development -Marco Polo Hotels Group, Manager - Fusion Talent Management at Amari Residence Pattaya, THAILAND HONG KONG Oracle, UK Andrew Hodges Director of Revenue Linda Scaffidi Assistant Human Resource Cherlyn Tan Li Ting Revenue Management Management and Systems - Asia Pacific Manager - Hilton Adelaide, AUSTRALIA Analyst - Marina Bay Sands, SINGAPORE AccorHotels, SINGAPORE Carmine lommazzo General Manager - Anthony Gerber Director of Sales - The Jason McGowan General Manager - The Westin Anaheim Resort, USA Montague on The Gardens Hotel, UK Mantra Group Melbourne, AUSTRALIA Zara Karaduman Executive Producer - Nicholas Lacey General Manager - Hyatt Enriko Purba General Manager - Hotel Bunch Group Event Services, AUSTRALIA Regency Hangzahou, CHINA Sahid Jaya, Makassar, INDONESIA Diedre Cotterill General Manager Justin McConnell Assistant Facilities Juan Paol Alfonso General Manager - Cambria Hotel Downtown Asheville USA Manager - Regis Aged Care, Victoria Hacienda AltaGracia - An Auberge Resort, Nawee Wattasongsuit Hotel Manager Andrew Choi Director of Sales and COSTA RICA The Siam, Dusit, THAILAND Marketing - Oakwood Premier Incheon, SOUTH KOREA

ichm.edu.au 47 48 ichm.edu.au HOW DOES ICHM COMPARE WITH OTHER HOTEL SCHOOLS & UNIVERSITIES?

Every year the Australian Government manages a Student Experience Survey (SES) of students in universities and non-universities. This is uploaded to the Quality Indicators for Learning and Teaching (QILT) website https://www.qilt.edu.au/about-this-site/student-experience. The International College of Hotel Management (ICHM) has been named the best hotel, hospitality and business school in Australia for the second consecutive year for the quality of its student experience according to this survey. The survey covers six areas including teaching quality, skills development, student support, and overall education experience. ICHM exceeds all other hotel schools when it comes to the quality of the overall educational experience. In the six main aspects upon which the SES is based, ICHM scored higher than last year and outperformed every other hotel school in Australia.

Australia’s Best Hotel School! (2019/18 QILT Student Experience Survey)

ichm.edu.au 4949  ichm.edu.au  /ichmaustralia  @ichm_australia  /school/ichm_australia  /c/ICHMAdelaideAustralia

ICHM CAMPUS ADMISSIONS & ADMINISTRATION OFFICE 137 Days Road, Regency Park SA 5010 Postal Address ICHM Admissions Office PO Box 125 Kilkenny SA 5009 Phone (+61 8) 8228 3664 Freecall (Aust.only) 1800 246 875 Email [email protected]

CRICOS Provider No. 02914G TEQSA Provider ID PRV12099 As at September 2020

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