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ASIAN HOTEL & CATERING ASIAN TIMES HOTEL & CATERING PUBLISHED SINCE 1976 Vol 44 April 2016 EQUIPMENT UPDATES What’s hottest F&B PRODUCTS The movers & shakers V OL Hong Kong SAR HK$50 HOSPITALITY 44 April 2016 China RMB50 Singapore S$15 Malaysia RM30 JOB HUNT Thailand Bt300 Rest of Asia US$10 Mobility a must A Vitamix Aha: durability, durability, durability. Its unmatched durability makes Vitamix the industry’s most reliable blender. It’s specially engineered to reduce prep time and improve efficiency— blend after blend after blend. Vitamix. Engineered to change your life. Let us help your business at vitamix.com/commercial. 160366_COM_ASIAN_HOTEL_APR_210x297mm_v1.indd 1 3/10/16 11:56 AM 160366 Vitamix (Commercial) – “Shrimp” – Asian Hotel – April FP ad App: InDesign CC Trim: 210mm (w) x 297mm (h) Pubs: AH&CT Artist: rr Live: not provided Proof #: 1 Bleed: 216mm (w) x 303mm (h) Scale: 100% Color: 4/C Fonts: Gotham pril is always a big month for AHCT! An important time of year for the MANAGING EDITOR Zara Horner hospitality sector and its suppliers, this month the region’s most trusted [email protected] source of industry news is ‘chockablock’ with all the latest research, updates, Art DIRECtor upgrades, launches, innovations, ideas, predictions and information. In Hatsada Tirawutsakul today’s global employment market, how the hospitality industry is tackling COORDINAtor the issues facing recruitment and retention is on page 22 and we discuss the pressure on Wajiraprakan Punyajai Ahoteliers to perform as intensified competition reaches all aspects of an operation. Singapore st CONTRIBUtorS has moved into its 51 year and the hotel industry there is growing robustly, but there’s a Dan Creffield, Michelle Farquhar, noticeable slowdown in manpower growth, and experts are warning there needs to be a Donald Gasper, Robin Lynam, shift towards a more sustainable growth model that is less reliant on additional labour (page Gigi Onag, Jane Ram, Vicki Williams 26). Exotic locations, outstanding personal service, private beaches, and an aesthetic that wows… travellers now have very high expectations of Asia’s resorts. Understandably so. ASSOCIATE PUBLISHER Sharon Knowler The standards on offer have risen ever higher over the past decade and resorts in the region [email protected] have had to stay sharp to keep up. We visit one such property on page 34. With numerous PRODUCTION MANAGER high-end shows on at this time of year, equipment and products loom large in our coverage Kanda Thanakornwongskul as well and we find out about the latest innovations in in-room safes, door locking systems, PRODUCTION ASSISTANT and - increasingly important - outdoor furniture. Plus, there are few products that generate Natchanan Kaewsasaen reverence, and saké is certainly one of them so we say Kanpai all round on page 46. I very CIRCULATION MANAGER much hope you enjoy this issue of AHCT. We’d love to hear your thoughts and feedback on Porames Sirivejbandhu the magazine. Please email: [email protected] CIRCULATION ASSISTANT Yupadee Saebea CHEERS! CHAIRMAN JS Uberoi DIRECtor Gaurav Kumar Managing Editor Zara Horner HONG KONG Thomson Press Hong Kong Limited/ Media Transasia Limited ENDORSEMENTS 1603, 16/F, Island Place Tower 510 King’s Road, Hong Kong Email: [email protected] Contact: Ms Zara Horner INDIA HONG KONG HOTELS HONG KONG FEDERATION OF HONG KONG BAKING INDUSTRY THE FEDERATION OF HONG ASSOCIATION KONG HOTEL OWNERS ASSOCIATION CHEFS ASSOCIATION RESTAURANT OWNERS TRAINING CENTRE OF THAILAND Media Transasia India Private Ltd 323 Udyog Vihar, Phase IV Gurgaon - 122016, Haryana Tel: +91 124 4759500 ASSOCIATION OF SINGAPORE HONG KONG HONG KONG SINGAPORE HONG KONG INTERNATIONAL CHEFS ASSOCIATION BAKERY & CONFECTIONERY MAITRE D’HOTEL ASSOCIATION HOTEL ASSOCIATION BARTENDERS ASSOCIATION Fax: +91 124 4759550 HOTELIERS SHANGHAI ASSOCIATION Contact: Mr Xavier Collaco Email: [email protected] ITALY SHANGHAI MYANMAR CHEFS MALAYSIAN ASSOCIATION Macau Hotel CLUB MANAGERS ASSOCIATION CHEFS ASSOCIATION ASSOCIATION OF HOTELS ASSOCIATION HONG KONG Ediconsult Internazionale s.r.l. Piazza Fontane Marose, 3-16123 Genova Tel: +39 010 583684 Fax: +39 010 566578 ASIAN HOTEL & CATERING TIMES Email: [email protected] IS PUBLISHED BY THOMSON PRESS HONG KONG LTD (TPHK) Contact: Mr Vittorio Negrone JAPAN The opinions expressed in Asian Hotel & Catering Times do not necessarily represent the views of the publisher or the Echo Japan Corporation Grande Maison Rm 303, publication. Whilst every effort has been made to ensure the accuracy of information contained in this publication, no 2-2 Kudan-kita 1-chome, responsibility can be accepted by the publisher, editors and staff, agents and contributors for omissions, typographical or Chiyoda-ku, Tokyo 102-0073 printers errors, inaccuracies or changes howsoever caused. The editors reserve the right to edit any material submitted at Tel: +81 3 3234 2064 A Vitamix Aha: durability, durability, durability. their discretion. All materials published remain the property of TPHK. Reproduction without permission by any means is Fax: +81 3 3263 5065 Email: [email protected] strictly prohibited. Correspondence should be addressed to The Editor, Asian Hotel & Catering Times, 1603, 16/F, Contact: Mr Ted Asoshina Its unmatched durability makes Vitamix the industry’s most reliable blender. Island Place Tower, 510 King’s Road, Hong Kong. Colour Separations at 71 Interscan Co., Ltd Tel. +66 2631 7171. It’s specially engineered to reduce prep time and improve efficiency— Printed by Rung Ruang Ratana Printing Limited Tel. +66 2221 7299, +66 222 17305 THAILAND Media Transasia Thailand Ltd blend after blend after blend. Vitamix. Engineered to change your life. 14/F, Ocean Tower II, 75/10 Soi Wattana, Let us help your business at vitamix.com/commercial. Sukhumvit Soi 21, Asoke Road, Klongtoey, Bangkok 10110, Thailand All rights reserved (c) 2014 Tel: +66 2 204 2370 Thomson Press Hong Kong Ltd Fax: +66 2 204 2391 Email: [email protected] Contact: Mr Gaurav Kumar 160366_COM_ASIAN_HOTEL_APR_210x297mm_v1.indd 1 3/10/16 11:56 AM 160366 Vitamix (Commercial) – “Shrimp” – Asian Hotel – April FP ad App: InDesign CC Trim: 210mm (w) x 297mm (h) Pubs: AH&CT Artist: rr Live: not provided Proof #: 1 Bleed: 216mm (w) x 303mm (h) Scale: 100% Color: 4/C Fonts: Gotham CONTENTS Volume 4_ PRODUCT March 2016 60 Right royal blends; premium jams and spreads; the best spuds and how we like ‘em; marking safety in-room safes; meaty cutlery; rosy water; portable charges CULINARY 66 The trend in au naturel wines; meatless Mondays; awarding a lifetime of achievement; interpreting Spanish traditions; immersive chocolate; haute couture tea; glamming up Shanghai Photo courtesy: Glam, Shanghai NEWS 34 INDUSTRY Designing WOW! 8 The 5G transformation; connectivity and travel trends; solo travellers on the up; balancing booking channels; comparing hotel prices in Asia; contruction pipelines; rising head counts in the region; new brands, openings, refurbs, management agreements, developments, plans, practice and more NOW ON IPAD Available on App Store Bespoke design MANAGEMENT 22 Job jumping and opportunity seeking: how is the industry tackling today’s recruitment issues? MARKET REPORT 26 How the industry in Singapore plans to enhance productivity, improve service delivery and cope with rising costs 4 AHCT JanuaryApril 2016 2016 www.asianhotelandcateringtimes.com TECHNOLOGY 30 The need to rethink security strategies and the effect on in-room safes DESIGN 34 How one Thai-based resort is managing the ‘Wow!’ factor 56 Comfort outdoors Advertisers’ Index Agilysys Inc. OBC Alpha International 67 Athena Tableware 29 Atlantic Chef 55 Austrian Federal Economic Chamber IBC Bartech 49 Comfort Workwear 61 Delios Pte Ltd 41 Dongxing Hotel Supplies Co Ltd 63 Gastros Switzerland AG 21 Giesser Messer 17 Global Search International 47 Hero Asia 39 Hosfair 65 Hotels HR Ltd 23 iDeaS 33 KABA 31 La San Marco Spa 57 Lamb Weston 9 Manitowoc 51 Ming Fai 53 46 Nespresso 7 Kanpai to saké Nuova Simonelli 15 Pacific Valley Foods 13 Rancilio 11 MAY/JUNE Routin 35 Housekeeping SA Corman 43 Japan Santos 37 Point of Sale Schaerer 27 Restaurant & bar design SIAL 73 Salmon Sunbrella 59 Flavourings & syrups Taipei International HOREA Show 69 Minibars Thaifex 71 Uniforms Vitamix IFC Buffets WMF 45 Gyms Wusthof 25 Zieher KG 19 www.asianhotelandcateringtimes.com AHCTAHCT January April 2016 5 FOOD 38 Expansion and diversification: our appetite for jam 42 The secret to many culinary triumphs: dairy DRINK 46 Rich, complex and unique: we enter the world of saké 38 A fine spread EQUIPMENT 50 The exponential growth of ovens 54 Securing guest satisfaction with the right in-room safes 56 How outdoor furniture contributes to repeat visits EVENTS PAGES 70 Events EXHIBITIONS 72 Horeca previewed 74 Hosfair previewed 26 76 Thaifex previewed The outlook APPOINTMENTS for Singapore 78 Who’s moving where 6 AHCT April 2016 www.asianhotelandcateringtimes.com Nespresso.pdf 1 3/23/59 BE 10:53 AM C M Y CM MY CY CMY K I NDUSTRY N EWS 5G could transform Asia’s hotel sector The race is on to see who can first adopt “the latest and Trends and predictions flashiest” mobile technology: 5G, according to David Topolewski CEO of Qooco which provides mobile language learning and Annually over US$50 billion is spent on tourism in Indonesia, vocational training solutions for employees in the hospitality and Malaysia, Singapore, Thailand and Vietnam and tourist spending service industries. “The South Koreans are looking to implement habits have increased by approximately 200 per cent over the 5G networks in time for the Winter Olympics in 2018, while last eight years. One company sees this growing in the coming the Japanese, not to be outdone, are aiming for the summer years and has set its sights on regional expansion as a result. Olympics in 2020. So why all the fuss? “5G is the latest iteration Sven Gevers is regional MD with Belmond, which owns and of the development of mobile.
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