EXECUTIVE SUITEHOLDERS

EXECUTIVE SUITEHOLDER INFORMATION GUIDE 2013.14canucks.com • rogersarena.ca TABLE OF CONTENTS

PREMIUM CLIENT SERVICE TEAM Premium Client Service Team. 5 Concierge Event Hotline. 5

EXECUTIVE SUITE CLIENT FAQ. 6

TICKETS EXECUTIVE SUITEHOLDER TICKET INFORMATION: General Ticket Policies. 8 Vancouver Canucks Tickets. 8 Ordering Additional Suite Tickets For Games & Events. 8 TICKETS FOR CONCERTS AND OTHER EVENTS: Event Announcements . 9 Exclusive Offers. 9 Relocation Opportunity. 9 Refund Policy. 9 Replacement Policy. 9

ACCESS & PARKING ACCESS TO ROGERS ARENA Access For Events . 10 Elevators. 10 Access At Non-Event Times. 10 Directions To The Game. 11 PARKING: Parking At Non-Event Times. 12 Public Parking . 12 Public Parking Map. 13

PREMIUM CLIENT SERVICE Concierge Service. 14 Rogers Arena Ticket Centre. 15 Telephone Services. 15 Internal/Suite-To-Suite Calls . 15 Local Calls . 15 Rogers Operator Assisted Calls. 15 Long Distance Calling Card Calls . 15

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PREMIUM GAME NIGHT EXPERIENCE PACKAGES . 16

EXECUTIVE SUITE CATERING Aramark Sports & Entertainment. 17 The Advanced Ordering Advantage . 17 Beverage Services. 18 Catering Equipment. 18 Event Day Menu. 18 Executive Suite Catering Contact. 18 Billing Procedures. 19 Catering Service at Non-Event Times . 19

ADDITIONAL AMENITIES: Single Game or Event Suite Rental. 20 Audio-Visual Services. 20 Tours. 20 Restaurants & Lounges. 21 Security. 22 First Aid and Emergencies. 22 Canucks Card . 22 Access For Guests With Disabilities. 23 Lost and Found. 23 ATM Machines. 23

CANUCKS TEAM STORE Vancouver Canucks Team Store. 28

SUITE POLICIES & PROCEDURES Hours of Operation: Vancouver Canucks Games . 25 Concerts and Other Events. 25 Executive Suite Admittance. 26 Use of Tickets and Suites. 26 Conduct. 26 Hockey Etiquette. 27 Public Transportation. 27 Smoking. 28 Alcohol Management. 28 Food Services. 29 Cameras. 29 Lights Out . 29

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EXECUTIVE SUITE RULES & REGULATIONS. 30

GAME & EVENT INFORMATION Key Telephone Numbers. 32 Suite Television Channels. 33 Arena Seating Map . 34 Plaza Level 100 & Rogers Arena Level 300 Maps. 35 Level 400 & Level 500 Maps . 36

ROGERS ARENA GENERAL INFORMATION Seating. 37 Rogers Arena Levels. 37

canucks.com • rogersarena.ca 4 PREMIUM CLIENT SERVICE TEAM

OUR PURPOSE AT CANUCKS SPORTS & ENTERTAINMENT: To be the premier sports and entertainment company in North America. Together, we create inspiring moments and unforgettable experiences. We believe in setting the industry standard, and exceeding expectations. At our core we love to ignite passion and foster collective pride.

Hark Athwal Rylan Jay Robert Chorner Director, Premium Client Manager, Premium Sales Manager, Sales & Service Client Programs & Premium Client Service 604.899.7653 Suite Operations 604.899.7423 [email protected] 604.899.7468 [email protected] [email protected]

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Lisa Tsai Alison Sung Rebecca Lockhart Adrienne Greeley Account Executive, Account Executive, Account Executive, Administrative Assistant, Premium Client Service Premium Client Service Premium Client Service Client Service & 604.899.7648 604.899.7457 604.899.7457 Ticket Operations [email protected] [email protected] [email protected] 604.899.7600 [email protected]

During regular business hours, please call your Account Executive for any inquiries.

CONCIERGE EVENT HOTLINE: 604.899.7410 The Premium Client Service Concierge Event Hotline is answered by the Concierge Supervisor on duty beginning approximately 2.5 hours before an event. When in your suite, contact the Concierge by pressing the pre-set ‘Concierge’ button on your telephone.

canucks.com • rogersarena.ca 5 EXECUTIVE SUITE CLIENT FAQ

WHO DO I CONTACT FOR ALL MY SUITE OR EVENT WHAT IS THE ADDITIONAL STANDING ROOM SUITE RELATED INQUIRIES? TICKET PRICE FOR CONCERT EVENTS? During regular business hours, please call your The additional standing room suite ticket price for Account Executive directly for any inquires. concert events varies as per the promoter. The price is included in the View Announcement communication we During events please contact our Concierge Supervisor send when your suite has a view for an event. for assistance at 604.899.7410. This event hotline is answered approximately 2.5 hours before the event and HOW DO I ORDER ADDITIONAL STANDING ROOM voicemail is checked at that time. SUITE TICKETS AND REPLACE LOST/STOLEN TICKETS FOR CANUCKS GAMES? Schedule and general info: canucks.com Your Canucks suite tickets can be managed online when Rogers Arena: rogersarena.ca you login to My Canucks Account at: canucks.com/ticketholder GENERAL TICKET INFORMATION – HOW DOES To replace lost or stolen tickets the specific seat TICKETING WORK FOR OUR SUITE? numbers of the original tickets are required. A designated number of tickets (as noted in your Executive Suite License Agreement) are allocated to HOW DO I ORDER ADDITIONAL STANDING ROOM your suite for each Vancouver Canucks home game and SUITE TICKETS FOR CONCERT EVENTS? entertainment event, with the total depending on the Fill out and fax your Additional Standing Room Ticket maximum capacity of your suite. Unless your suite is Order form to the Rogers Arena Ticket Centre at designated as having an obstructed view, concert event 604.899.7430. This form is available from your Account tickets will be automatically forwarded to you on a Executive. All orders will be completed and ready for monthly basis, in the month prior to any given show. pick up at Gate 10 at the Rogers Arena Ticket Centre In the event your suite is obstructed, suite tickets will (window 12, at gate 10). Picture identification will be not be issued, but you will have the opportunity to required when claiming tickets. purchase arena seats prior to the on sale date for the general public. HOW DO I REPLACE LOST OR STOLEN TICKETS FOR CONCERTS? Your Canucks suite season tickets will be delivered Concert tickets that have been lost or stolen can be annually prior to the start of preseason games. replaced by contacting your Account Executive. In order to execute the replacement the specific seat number of When your suite does have a view, an additional number the original ticket is required. of standing room suite tickets are available for purchase on a per-event basis. DOES MY CHILD NEED A TICKET FOR THE SUITE? Children under 36” tall will not require a ticket to gain WHAT IS THE ADDITIONAL STANDING ROOM SUITE access to Rogers Arena. TICKET PRICE FOR CANUCKS PRE-SEASON AND REGULAR SEASON HOME GAMES FOR 2013.14? $105.00 - level 500 or $115.00 - level 200 (including all taxes and fees)

canucks.com • rogersarena.ca 6 EXECUTIVE SUITE CLIENT FAQ CONTINUED

WHERE IS THE ROGERS ARENA TICKET CENTRE? WHERE CAN I PURCHASE ALL THE LATEST CANUCKS The Rogers Arena Ticket Centre is located next to Gate MERCHANDISE AND DO I RECEIVE A DISCOUNT AS A 10 on the North plaza off Expo Blvd (opposite Costco). SUITEHOLDER? Will Call Window #12 is dedicated for exclusive use by Rogers Arena Executive Suiteholders and their guests Executive Suiteholders and their guests. This is the best receive a 20% discount off the regular price of all location to leave tickets should your guests need to Canucks Team Store merchandise. Simply show your pick them up on event night. The Ticket Centre is open suite ticket at the time of purchase to receive your Monday to Friday, 9:30 am to 5:30 pm. During Rogers discount. The Canucks Team Store is located on the Arena events, the Ticket Centre will remain open until concourse across from Section 113. approximately 2 hours after the start of the event. For your convenience, merchandise can be ordered prior to an event and delivered to your suite before To leave tickets for your guests at will call - first and your guests arrive. To arrange for advance suite delivery last name are mandatory and picture identification and information on merchandise packages please will be required when claiming tickets. You may also contact your Account Executive. send a courier to pick up your tickets – a specific courier pick up name is mandatory. Rogers Arena I’VE GOT A BIG HOSTING NIGHT WHERE I’D Ticket Centre will not release tickets under any other REALLY LIKE TO WOW MY GUESTS, WHAT DO YOU names otherwise specified. RECOMMEND? In addition to your exclusive Executive Suite nights at IS PARKING INCLUDED WITH MY EXECUTIVE SUITE? Vancouver Canucks home games, you have Two parking stalls are allocated to your suite on the the opportunity to create an even more unique and P-1/P-2 parkade level below Rogers Arena. Your parking memorable experience for your guests with our passes will be delivered along with your Canucks season Premium Game Night Experience Packages. Whether tickets prior to the first pre-season game. You will you are welcoming a VIP to your Suite for the evening, receive your designated parking passes for all other celebrating a milestone, or looking to provide your events with your monthly concert event ticket mailing. group with special access pre and post-game, there is a Parkade access is available at Gate 9 on Griffiths Way. package designed to enhance your guests’ experience when they visit Rogers Arena. For more information please contact your Account Executive directly. HOW DO I ORDER FOOD AND BEVERAGE SERVICE FOR MY SUITE? The Executive Suite catering service telephone number CAN I INVITE GUESTS IN TO MY SUITE ON EVENT is 604.899.7557. The catering service line is in effect NIGHT WHO DO NOT HAVE A SUITE TICKET? during regular business hours and all calls are handled by Executive Suite admittance is limited to suiteholders Aramark Sports & Entertainment. and their guests holding designated suite tickets. Guests holding tickets elsewhere in Rogers Arena may visit the suite level with the permission of the WHEN CAN I ACCESS MY SUITE ON EVENT NIGHT? suiteholder. If you plan to invite guests in to your suite Underground parkade access times for Vancouver please inform your Account Executive or the Concierge Canucks games is two hours prior to the scheduled start time of the game (which is one hour before gates open Supervisor at 604.899.7410. Please note that for to the general public). Post event, suites may remain in concerts, guests need to be pre-authorized during use for up to one hour after the game concludes or at business hours with your Account Executive. midnight, whichever comes first. For concerts, building access time is 1 hour prior to show start time.

canucks.com • rogersarena.ca 7 EXECUTIVE SUITEHOLDER TICKET INFORMATION

GENERAL TICKET POLICIES A designated number of tickets (as noted in your Executive The price of additional standing room suite tickets for Suite License Agreement) are allocated to your suite for Canucks pre-season and regular season games will be set each Vancouver Canucks home game and entertainment prior to the start of each season. event, with the total depending on the maximum capacity of your suite. Unless your suite is designated as having ORDERING ADDITIONAL SUITE an obstructed view, event tickets will be automatically TICKETS FOR GAMES & EVENTS forwarded to you. In the event your suite is obstructed, To order additional suite tickets for a game or event suite tickets will not be issued, but you will have the simply fill out and fax your Additional Suite Ticket Order opportunity to purchase arena seats prior to the on sale Form to the Rogers Arena Ticket Centre at 604.899.7430. date for the general public. When your suite does have a This form is available from your Account Executive. All view, an additional number of standing room tickets are orders will be completed and ready for pick up at Gate 10 available for purchase on a per-event basis. Please note, at the Rogers Arena Ticket Centre. Tickets ordered on the children under 36" tall will not require a ticket to gain day of the event will be placed at the Rogers Arena Ticket entrance to the arena. Centre, (Window 12, at Gate 10) for pick up by you or your guests. Picture identification will be required when VANCOUVER CANUCKS TICKETS claiming tickets. Prior to the start of pre-season play, you will receive a complete package of all pre-season and regular season Always indicate the payment method on the request form NHL tickets that have been allocated to your suite. You and include an authorized signature. Credit card options also have the option of purchasing additional standing are MasterCard, Visa or American Express. room suite tickets for all Canucks games. Complete details regarding playoff tickets will be forwarded to you later in the regular season.

canucks.com • rogersarena.ca 8 TICKETS FOR CONCERTS AND OTHER EVENTS

EVENT ANNOUNCEMENTS hockey action. Inevitably – because of the different stage Each licensed Suiteholder will receive notice of all settings used by performers – some suites may have upcoming concerts and other events at Rogers Arena obstructed views of other events. when the event is publicly announced. Before tickets go on sale to the general public, you will receive an If it is anticipated that your suite will have an obstructed information piece describing the event that outlines all view for a particular event, we will notify you in advance pertinent details (date, show time, stage configuration, to allow you the opportunity to purchase arena relocation ticket prices, etc.). Typically the promoter publicly seating before the event goes on sale to the public. You announces events 2-5 days prior to the general public will be offered the opportunity to purchase the on sale date. Please be aware that at any time, event number of arena tickets equal to the normal ticket promoters may change event times, ticket prices and allotment of your suite. Simply fax your Relocation stage locations. As a result, we are unable to guarantee Opportunity Announcement Order Form to the this information. Rogers Arena Ticket Centre at 604.899.7430 by the deadline indicated on the form. Obstructed suite tickets The price of an additional standing room suite ticket for will not be forwarded as production companies restrict concerts or other events varies with the price set by the access to back stage/obstructed suites. promoter for each individual event. REFUND POLICY EXCLUSIVE OFFERS Unfortunately, we cannot accommodate requests for Whenever possible, Canucks Sports & Entertainment will refunds or exchanges on arena tickets once purchased. negotiate with event promoters to present special arena ticket offers to all of our suiteholders. This is ultimately REPLACEMENT POLICY at the discretion of the promoters. We suggest you Like many other buildings across North America, Rogers check all event notices as soon as you receive them to Arena has implemented the bar-coding system to see if an exclusive ticket offer is being made. access the building for all events. Therefore, in order to replace a lost or stolen ticket, the ticket seat number is RELOCATION OPPORTUNITY needed. Please call your Account Executive with the required All Executive Suites offer full views of Vancouver Canucks information and he or she will be happy to assist you.

canucks.com • rogersarena.ca 9 ACCESS TO ROGERS ARENA

ACCESS FOR EVENTS Gate 16 is located on Abbott Street and is designated Executive Suiteholders and guests may enter Rogers for use by people with disabilities or guests requiring Arena through exclusive entrances at Gates 1 and 10 on special assistance. A passenger zone is available for easy the north side of the building, in addition to the six drop off and pick up of guests. public gates. Gate 1 is on Level 300 with access from the Dunsmuir Street viaduct, and Gate 10 is located on the Limousines may also drop off and pick up guests at Gate north side of Rogers Arena, on Expo Blvd at ground 16 and taxis are also readily available at this location. level, next to the Rogers Arena Ticket Centre. ACCESS AT NON-EVENT TIMES With the exception of children under 36" tall, please be You are welcome to arrange suite access for business sure that you and your guests are ready to present your purposes at times when events are not taking place at Executive Suite tickets when arriving for an event. Rogers Arena. Arrangements can be made by calling your Account Executive, at least 48 hours in advance. Access For game and event access times, please see the policies is available during regular business hours, arena schedule and procedures section. permitting. Suite catering can be arranged during these visits.

ELEVATORS When visiting your suite at non-event times, please You will find the north elevators at Gate 10 on ground check in first at the reception desk, located at Gate 16 Level 000, and at Gate 1 on Level 300. Penthouse suites (enter from Abbott Street or take the east elevators to on Level 500 are accessible via the north elevators as Level 000 from the P-1 parking level). A staff member well as the east elevators. The south elevators can be will escort you to your suite. accessed through Gate 8 on Level 300 and the east elevators can be accessed from Gate 16 on ground level.

canucks.com • rogersarena.ca 10 ACCESS CONTINUED DIRECTIONS TO THE GAME Rogers Arena is conveniently located at 800 Griffiths Way in the heart of Vancouver’s theatre and entertainment district. Easily accessible by public transit (“Stadium” Skytrain stop, near Gates 2, 3, 10 and Rogers Arena Ticket Centre), Rogers Arena is also within a 15 minute walk of over 14,000 parking spots. Situated between the Georgia and Dunsmuir Street viaducts, the facility is bounded by Griffiths Way to the west, Pacific Boulevard to the south, Expo Boulevard to the north, and Abbott Street to the east.

canucks.com • rogersarena.ca 11 PARKING

Two parking stalls are allocated to your suite on the PARKING AT NON-EVENT TIMES P-1/P-2 parkade level below Rogers Arena. Your parking You may also use your assigned parking stalls for non- passes will be delivered along with your Canucks season event business meetings in your suite. Arrangements for tickets prior to the first pre-season game. You will parking will be made at the time you book your suite. receive your designated parking passes for all other Restrictions may apply depending on arena scheduling. events with your suite or relocation tickets.

Please present your parking pass at the security PUBLIC PARKING There are numerous pay parking lots in the immediate checkpoint when you enter the parking garage off vicinity for your guests. Please refer to the following Griffiths Way, near Gate 9. Ensure that you place the map for locations. remaining stub on the dashboard of your vehicle and you park in the stall number indicated on the pass. If you have any questions or concerns about your parking upon your arrival, please speak with the parkade attendant or your suite level Concierge.

Please note, all individuals using the underground parking will be required to supply the attendant with both a valid game ticket and parking pass to access the lot for security reasons. Vehicles not displaying a valid pass may be subject to being ticketed or towed at the owner’s expense.

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PUBLIC PARKING There are numerous pay parking lots in the immediate vicinity for your guests. Please refer to the following map for locations.

canucks.com • rogersarena.ca 13 PREMIUM CLIENT SERVICE

CONCIERGE SERVICE Our professional Concierge staff are readily available during events. They can assist you and your guests with any questions and concerns you may have, including:

• Controlling and monitoring access to the suite levels • Assisting with directions and information with respect to the facility • Information about specific events and ticketing • Transportation (including arrangements for taxi or limousine service) • Restaurant reservations • First aid or security issues • Any equipment or technical concerns • Clearing suites at the end of the event • Special requests

There are three Concierge stations dedicated to Executive Suiteholders on Level 200. You’ll find them at the north, south and east elevator lobbies. Additional Concierge stations are located on the Penthouse Level 500, adjacent to the north and east elevator lobbies. To reach your Concierge directly from your suite, simply press the ‘Concierge’ button on your suite telephone.

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ROGERS ARENA TICKET CENTRE LOCAL CALLS The Rogers Arena Ticket Centre is located next to Gate To make a direct local call, dial 9 followed by the 10 on the north plaza off Expo Blvd. Will Call Window #12 10-digit telephone number (i.e. 9.604.899.7410). is dedicated for exclusive use by Executive Suiteholders and their guests. This is the best location to leave tickets ROGERS OPERATOR ASSISTED CALLS should your guests need to pick them up at the last To reach a Rogers operator (i.e. for placing a collect call) minute. Proper photo identification will be required when dial 9 and 0. A $0.95 charge applies to all operator- claiming tickets. assisted calls and is billed directly to the suite owner.

The Rogers Arena Ticket Centre is open Monday to Friday, 9:30 am to 5:30 pm. During Rogers Arena events, LONG DISTANCE CALLING CARD CALLS To charge a call to a personal long distance calling card, the Rogers Arena Ticket Centre will remain open until dial 9, 0, followed by the area code and telephone approximately 2 hours after the start of the event. number. The caller will then hear a single short tone Tickets may be purchased at the Ticket Centre for all followed by specific Rogers instructions on how to Rogers Arena events. proceed. Calling card long distance calls made in this fashion, without operator assistance, do not incur the TELEPHONE SERVICES $0.95 operator assistance charge. Your suite is equipped with its own direct dial telephone; simply dial 9 to make local calls. There will be no charge for local calls and you will be billed quarterly for operator-assisted calls and long distance charges only. Please note, Canucks Sports & Entertainment is not currently able to provide Executive Suiteholders with wireless network services.

INTERNAL/SUITE-TO-SUITE CALLS Level 200 suites: dial 47 plus the last two digits of the suite number (i.e. Suite 201 is 4701). Level 500 suites: dial 48 plus the last two digits of the suite number (i.e. Suite 501 is 4801). For other in-house calls simply dial the last four digits of the 7-digit number. For example, to reach the Premium Client Service Concierge Event Hotline at 604.899.7410, simply dial 7410 from your suite. To reach the Rogers Arena reception desk, dial 0.

canucks.com • rogersarena.ca 15 PREMIUM GAME NIGHT EXPERIENCE PACKAGES

In addition to your exclusive Executive Suite night Premium Game Night Experience Packages may be at a Vancouver Canucks home game, you now have purchased multiple times over the course of the the opportunity to create an even more unique and season with a reservation request at least two weeks memorable experience for your guests. Whether you in advance of the associated game night. Please note are welcoming a VIP to your Suite for the evening, that package inventory is limited and all packages are celebrating a milestone, or looking to provide your booked on a first come, first served basis. group with special access pre and post-game, there is a package designed to enhance your guests’ experience For more information please contact your Account when they visit Rogers Arena. Executive directly.

canucks.com • rogersarena.ca 16 EXECUTIVE SUITE CATERING

ARAMARK SPORTS & ENTERTAINMENT THE ADVANCED ORDERING ADVANTAGE ARAMARK Sports & Entertainment is the exclusive The Advance Order Menu is extensive and innovative. provider of all food and beverage services at Rogers Ordering prior to the event will ensure your order Arena, including suite catering services and concession arrives fresh and at the time that you specify. Also, it stands. ARAMARK is a leader in professional services, will guarantee that whatever you order will be in stock. providing award-winning food services, facilities Items on the Advance Order Menu use fresh products management, and uniform and career apparel to health and require careful preparation. As a result, some lead- care institutions, universities and school districts, time is necessary. stadiums and arenas, and businesses around the world. Headquartered in Philadelphia, ARAMARK has Please place your orders 2 days prior to an event, using approximately 250,000 employees serving clients in 22 the Advance Order Fax Menu Form and the dedicated countries. suite order fax line at 604.899.7569 or online at www.ps.aramark.com/rogersarena. Orders will be The entire team at Rogers Arena welcomes you. We are confirmed with a copy of your advance order as thrilled to open our kitchens and extend our service and processed, by return fax or email 24 hours prior to the look forward to enhancing your event experience. Please event. If you do not receive confirmation, please contact do not hesitate to contact our Executive Suites & Catering suite catering immediately at 604.899.7557. Manager, Jeff Kennedy, directly for more information. Suite catering coordinators are available during regular No charges will be assessed to Suiteholders for orders business hours to consult with you regarding your catering cancelled with a minimum of 24 hours notice. Suite requirements. They can help you establish the perfect orders that are cancelled less than the 24 hour minimum menu to suit the event and your guests. Contact Suite will be assessed 50% of the total food and beverage Catering during business hours by dialing 604.899.7557 or order. Advance orders will be delivered directly to your during events by pushing the “CATERING” button on your suite. To ensure freshness, deliveries will be made no suite telephone. Please note that all food and beverage earlier than one hour before the start of the event. consumed in the suites must be purchased from Suite Requests for specific delivery times can be accommodated. Catering, no outside products are permitted.

canucks.com • rogersarena.ca 17 ARAMARK SPORTS & ENTERTAINMENT SERVICES

BEVERAGE SERVICES The suite attendants will ensure your suite is properly ARAMARK will work with you to establish a standard set up and all food is well presented. Throughout the beverage inventory for your suite and can make event, attendants can assist you with any additional recommendations regarding what to order. Once your orders or special requests. Suite attendants may be personal bar level has been established, ARAMARK will responsible for several suites, however, for those restock your suite after each event. special occasions arrangements can be made for a personal attendant. ARAMARK will be pleased to work CATERING EQUIPMENT with you regarding specialized dietary requirements. Your suite remains stocked at all times with the appropriate tableware and flatware. Chafing dishes EXECUTIVE SUITE CATERING CONTACT: will be provided for all hot food, and cold food will be The Executive Suite catering service telephone number presented on serving trays. is 604.899.7557. The catering service line is in effect during regular business hours and all calls are handled by ARAMARK Sports & Entertainment Management. EVENT DAY MENU During event times, contact catering from your suite During a Canucks game you may order from the by pressing the pre-set ‘CATERING’ button on your Event Day Menu at any time up to the start of the telephone. 3rd period of hockey games. During concerts, last call for food and beverage is generally one hour before the scheduled end time of the event. Simply place EXECUTIVE SUITE CATERING: your order with your suite attendant, or press the Executive Suite Manager: “CATERING” button on your suite telephone. Jeffrey Kennedy 604.899.7563

A copy of the Executive Suites Menu is available in Executive Suite Catering Sales Administrator: your suite. Orders from this menu require up to one Krysta Beaupre 604.899.7557 FAX: 604.899.7569 hour for delivery. Complete beverage service is also available during events. www.ps.aramark.com/rogersarena

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BILLING PROCEDURES CATERING SERVICE AT NON–EVENT TIMES During the last intermission of each event, your suite If you wish to entertain in your suite during non- attendant will check with you to ensure the food and event times, please contact special event catering at beverage service was complete and to your satisfaction. 604.899.7756 after first making arrangements with your The suiteholder or authorized representative will receive Account Executive (arena schedule permitting). an itemized bill for his/her review and signature prior to ARAMARK will be pleased to make arrangements for food the conclusion of the event. All orders are subject to a and beverage services at these times. 18% administrative charge and applicable taxes. Additional gratuities are at your discretion, and may be added to the guest check based on the quality of service. You may choose to pay cash or have the bill charged to your credit card.

canucks.com • rogersarena.ca 19 ADDITIONAL AMENITIES

SINGLE GAME OR EVENT SUITE RENTAL AUDIO–VISUAL SERVICES Rogers Arena is a novel and exciting setting for a variety Canucks Sports & Entertainment is pleased to offer of professional, social or family gatherings. If you have a full range of audio-visual equipment, which can be a larger group event in mind that requires more space rented for use in your suite when such services are than your suite affords, there are a number of Single required. Your Account Executive can provide equipment Game Suites available for rent. Like the Executive Suites, rental rates upon request. We ask that you advise us of the Single Game Suites have a wet bar, an HD television, your requirements at least 48 hours in advance. and private washrooms. Single Game Suites are an ideal location for those special group functions. TOURS We will be pleased to arrange tours of Rogers Arena, There are two Single Game Suites on Level 400, with a during non-event times, for you and your guests. Please capacity to accommodate 40-70 guests. Our Penthouse contact your Account Executive to make arrangements Suites on Level 500 accommodate 12-34 while our Level 200 for a behind the scenes tour that includes a close up Suites accommodate 14-20 guests. All Suites offer a great look at some of the facility’s unique features. Larger view of the arena and are appropriate for social events or group tours may be booked with our Tour Coordinator meetings during both event and non-event times. at 604.899.7440. There will be a nominal charge per person for larger groups.

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RESTAURANTS AND LOUNGES Centre Ice Grill is also open for pre-game dinner two Rogers Arena offers a broad range of food services with hours prior to game start. Reservations may be made by choices ranging from five-star dining to quality casual fare. phoning 604.899.7525.

Thirty concessions on the two public concourses offer Suiteholders and their guests are also welcome at the enough variety to satisfy the most discerning crowd. exclusive Club section of the Plaza Level 100 main Some of the choices include fresh coffee bars, deluxe concourse. This includes access to full bar service as well hot dog stands, house made pizzas, Amigos Mexicasa, as unique and popular food concessions. Simply present White Spot classic burgers and fries, a carvery offering your suite ticket at the access points to the Club on the fresh sliced roast beef or turkey sandwiches, and north side of the building. everyone’s favourite - mini doughnuts. Please note, vegetarian options are also available. Located on the east side of Rogers Arena on the Scotiabank Executive level, the Crossbar Lounge You’ll find more formal dining options on two other is accessible once suite doors open for an event. levels of Rogers Arena. These include the Captains Room Equipped with a full service premium bar, comfortable restaurant on Level 200 north and the Centre Ice Grill lounge seating and flat screen televisions the Crossbar on Level 400 north. Lounge is the perfect place to extend your suite level access and connect with other Executive Suiteholders The Captains Room has a more formal ambiance and before, during or after an event. The Crossbar Lounge is serves a deluxe pre-game buffet. Club Seat Holders, open for all hockey games and select concerts. Executive Suiteholders and Captains Room Club members have exclusive access to this restaurant, which opens 2 hours prior to the game start time. Reservations are recommended and can be made by phoning 604.899.7525. Guests may make reservations up to 4 weeks in advance.

canucks.com • rogersarena.ca 21 ADDITIONAL AMENITIES CONTINUED

SECURITY CANUCKS CARD Security personnel are located throughout Rogers Arena The Canucks Member Card is a cash card that eliminates during all events. The premises are also well monitored the need for signatures, PINs, or loose change. With and patrolled during non-event times. Contact security a quick swipe your purchase amount is automatically by pressing the ‘CONCIERGE’ or ‘EMERGENCY’ buttons deducted from funds you deposit onto the card. Use on your suite telephone. Security phones are also your Canucks Member Card instead of cash or credit located in numerous well-marked locations in the cards at participating vendors on the concourse level, Rogers Arena parking facilities. the Canucks Team Store and kiosks throughout Rogers Arena. On the Scotiabank Executive Level, your Canucks FIRST AID AND EMERGENCIES Member Card will be accepted in the Captains Room Complete first aid services, provided by staff trained in and the Crossbar Lounge. By using your Canucks emergency procedures, are available during all events at Member Card you will benefit from a convenient payment Rogers Arena. There are fully equipped first aid rooms method, speedier transactions, and you will also be on levels 000, 100 and 300. Your Concierge can assist entered to win great prizes every time you swipe. you in locating them. Clearly identified emergency exits exist on every level of Rogers Arena. Your For more information regarding the Canucks Member Concierge and other staff members are fully trained Card, please visit www.canucks.com/card or call in evacuation procedures. Should an evacuation ever your Account Executive. Activate and load your card be necessary, please follow their directions or listen today at www.canucks.com/card. for announcements. You will be led safely out of the building and to an assembly area. Your suite telephone has a pre-set ‘EMERGENCY’ button. Pressing it will connect you to our security control room. Security staff are able to identify your suite and can immediately dispatch first aid and security staff or take other appropriate action. Please use this ‘EMERGENCY’ number as you would use ‘911’ at home.

canucks.com • rogersarena.ca 22 ADDITIONAL AMENITIES CONTINUED

ACCESS FOR GUESTS WITH DISABILITIES our two underground parking levels. The Ticket Centre Rogers Arena has special access features that far will accommodate requests for aisle seats for those exceed current building code requirements. Disabled with service animals. There are TTY/TDD pay phones on guests will easily be able to take advantage of the the plaza and Rogers Level 300 for use by the hearing facility’s amenities. The suites are accessible to those impaired. You may phone the Disabled Services Hotline in wheelchairs; a portable riser which enables guests to at 604.899.7445 for more information regarding disabled view an event over the view bar in the suites is available services. upon request. Please contact your Account Executive 48 hours in advance to submit your request. Wheelchairs LOST AND FOUND are also available should a guest need special assistance All lost and found articles are kept in the Canucks accessing the suite levels from the parkade. Sports & Entertainment security office. These items Washrooms for guests with disabilities are located near are catalogued and stored for 60 days. After that time, each elevator lobby on the 200 and 500 suite levels. Your they are donated to a local charity. Please contact Concierge can assist you in locating the washroom facilities. your Account Executive or Lost and Found directly at There is also regular arena seating for disabled guests 604.899.7803 to inquire about lost items and arrange pick on the ice level and on the Rogers Level 300. There are up. Please note, lost and found items deemed as valuable, lowered counters at concession stands on the plaza such as a wallet or jewelry, can only be picked up during and balcony levels, as well as in-seat food and beverage weekdays, Monday to Friday, between 7am and 2pm. service for guests with disabilities who are seated on the ice level. ATM MACHINES Gate 16 on Abbott Street is the main entrance for our Automatic Teller Machines are located in sections 114, guests with disabilities. One of the east elevators located 101 and 104 in the Club Section on level 100 and sections here is dedicated for their use. Some parking stalls have 305 and 317 on level 300. been designated for guests with disabilities on each of

canucks.com • rogersarena.ca 23 CANUCKS TEAM STORE

CANUCKS TEAM STORE CANUCKS TEAM STORE Rogers Arena Executive Suiteholders and their guests Gate 6 – Rogers Arena receive a 20% discount off the regular price of all Team Monday–Saturday...... 10am – 5pm Store merchandise. Simply show your suite ticket at the Sunday...... 12pm – 5pm time of purchase to receive your discount. The Canucks Phone number...... 604.899.7590 Team Store is open 365 days a year, and located on the concourse across from Section 113 showcasing the Please note, on game days the Canucks Team Store latest Canucks clothing, novelties and memorabilia. In closes earlier than usual, and re-opens to ticket holders addition, there are 9 kiosks located conveniently on the 30 minutes before doors open to the concourse. 100 and 300 levels of the concourse presenting a wide variety of merchandise for our fans. PRO SHOP 2893 East Hastings Street While you’re on the concourse this season, take a Monday–Saturday...... 11am – 6pm look at our new Heat Press and watch your jersey get Sunday...... 12pm – 5pm crested! We’ll put your favourite player or your own Phone number...... 604.676.8140 name and number on the back of your jersey by the end of the game! ROBSON TEAM STORE 1151 Robson Street PREMIUM CLIENT SERVICE Monday–Saturday...... 10am – 9pm For your convenience, merchandise can be ordered prior Sunday...... 11am – 8pm to an event and delivered to your suite before your Phone number...... 604.681.3515 guests arrive. To arrange for advance suite delivery and information on merchandise packages please contact your Account Executive.

canucks.com • rogersarena.ca 24 SUITE POLICIES & PROCEDURES

While your suite is a private area for you and your If you are arriving on foot or from an external parking guests during events, we do need to ensure there is full lot, before the gates are open for general admission, compliance with all liquor laws and other applicable please use the exclusive entrances at gates 1, 10, or 16. regulations. Rogers Arena Management has developed When in the building, please remember to carry your a number of policies to ensure that all facility guests suite ticket with you at all times to regain admittance receive maximum enjoyment. We would like to bring to the suite levels. your attention to the matters outlined below. The following policies and procedures are subject to CONCERTS AND OTHER EVENTS change or adjustment at any time, at Canucks Sports & Suite and parkade access times for concerts and other Entertainment’s sole discretion, to best suit circumstances events are the same as the general public gate access and conditions as they unfold. times, usually one hour prior to the scheduled start of the event, unless otherwise indicated. Early suite HOURS OF OPERATION access is generally not possible, as it would conflict Underground Parkade access times for Vancouver with rehearsals and sound checks. Post event, suites Canucks games will be two hours prior to the scheduled may remain in use for up to one hour after the event start time of the game (which is one hour before gates concludes or midnight, whichever comes first. open to the general public). Post event, suites may remain in use for up to one hour after the game concludes or at midnight, whichever comes first. Please contact your Account Executive if you would like to make arrangements to access your suite earlier.

canucks.com • rogersarena.ca 25 SUITE POLICIES & PROCEDURES CONTINUED

EXECUTIVE SUITE ADMITTANCE - USE OF TICKETS AND SUITES GUEST LIST POLICY The public re-sale of any suite ticket is not permitted. If you Executive Suite Admittance is limited to suiteholders would like to offer your suite in connection with a public and their guests holding designated suite tickets. promotional plan, we ask that you obtain Canucks Sports & Guests holding tickets elsewhere in Rogers Arena Entertainment’s written consent first. And, of course, may visit the suite level with the permission of the residential or overnight use of the suites is not allowed. suiteholder. If you plan to invite guests in to your suite please inform your Account Executive or the Concierge CONDUCT Supervisor at 604.899.7410. Please note that for Suiteholders are responsible for the proper conduct concerts, guests need to be pre-authorized during of their guests within their suite. In the event you business hours with your Account Executive. encounter any security difficulties, please contact your Concierge. No objects of any sort may be thrown It is important to note that the maximum capacity of from the suites. No laser pens, firearms, flammable, your suite (posted on the back of the main suite door) dangerous, or explosive materials, or contraband may be must be honoured at all times. These limits have been brought into the suites. set for your safety and protection and are linked to fire and liquor board regulations.

Persons under 19 years of age are not permitted in suites unless accompanied by an adult and according to provincial laws, are not permitted to consume alcohol. Pets are not permitted in the suites with the exception of service animals for guests with disabilities.

canucks.com • rogersarena.ca 26 SUITE POLICIES & PROCEDURES CONTINUED

Canucks Sports and Entertainment is committed to PLEASE CONDUCT YOURSELF BY: creating a safe, comfortable and enjoyable experience for all guests. An individual’s conduct must be legally • Respecting staff, guests and performers in the building. appropriate, respect the rights of others to enjoy the • Drinking responsibly. event, and not be offensive or abusive to others. • Sitting in your ticketed seats & showing your ticket when asked. UNACCPETABLE CONDUCT IS SUBJECT • Not displaying rude or offensive signs and banners. TO EVICTION OR POSSIBLE ARREST • Not wearing indecent or inappropriate clothing. AND INCLUDES BUT IS NOT LIMITED • Not blocking another guest’s view of the event. • Guests observing other patrons violating these policies TO THE FOLLOWING: or impairing the enjoyment of the event should report the situation to a staff member. • Use of foul, threatening or abusive language or gestures. • Fighting, threatening or offensive conduct towards others. • Intoxication or impairment due to alcohol or DRINK RESPONSIBLY. consumption of illegal substances. DO NOT DRINK AND DRIVE. • Throwing objects or interfering with the progress of the event. PUBLIC TRANSPORTATION • Being in possession of alcohol not purchased inside of Rogers Arena is located in the downtown core, and is Rogers Arena. easily accessible by public transportation from anywhere • Being a minor in possession of alcohol or providing a in the lower mainland. The Stadium Skytrain station is minor with alcohol. right next door and a number of bus routes pass close by. • Smoking inside the arena. Call Translink at 604.521.0400 for route information. If you • Any other conduct that may be deemed by Rogers have questions regarding transportation for the disabled, Arena staff to be inappropriate to the peace and good call the Rogers Arena Guests with Disabilities Hotline at order of events or which may adversely affect the 604.899.7445. safety of persons or property.

canucks.com • rogersarena.ca 27 SUITE POLICIES & PROCEDURES CONTINUED

SMOKING There are legal prohibitions against the consumption Canucks Sports & Entertainment is committed to the health of alcohol by an obviously intoxicated person and the and safety of everyone who visits Rogers Arena. As a result purchase or consumption of alcohol by anyone under we are unable to provide designated outdoor smoking 19. We ask suiteholders to help ensure that these areas during events at Rogers Arena. policies are adhered to within your suites. ARAMARK reserves the right to check for proper identification Guests will only be able to smoke prior to entering the and to refuse or terminate service at any time. All building at a distance greater than six meters from any Aramark guest services staff members have adopted the entry door or air intake. In and out privileges will not be TEAM (Techniques for Effective Alcohol Management) granted during events, including parkade access. This policy at Rogers Arena. Staff members have been trained will be strictly enforced by the staff of Rogers Arena in to serve alcohol responsibly and to deal with guests order to keep Rogers Arena a smoke free environment. appropriately. Please be reminded of your potential We appreciate your cooperation and assistance in legal liabilities that can arise from excess alcohol communicating this policy to your guests. consumption and any unfortunate conduct that might result. Please help us to ensure you and your guests enjoy alcohol in a responsible manner. We also ask ALCOHOL MANAGEMENT that you bear in mind the health risks that alcohol ARAMARK is licensed to deliver, sell and serve all alcohol consumption entails, and that you be particularly at Rogers Arena. Alcoholic beverages may only be vigilant regarding the prospect of drinking and driving. obtained from ARAMARK, and may not be brought into or removed from the facility. You are not permitted to carry drinks containing hard liquor off of the suite levels. We also ask that you do not take cans or bottles outside of your suite as they are considered to be a projectile. Prior to entering your suite balcony viewing seats, please pour your beverages into the plastic cups provided. This is a safety requirement of our liquor license.

canucks.com • rogersarena.ca 28 SUITE POLICIES & PROCEDURES CONTINUED

FOOD SERVICES LIGHTS OUT ARAMARK Sports & Entertainment has the exclusive A master relay switch controls all televisions, monitors, license to provide food services at Rogers Arena. We ask stereo receivers and main suite lights. You can expect that you take full advantage of the quality selections all of these to be turned off as the house lights are offered and not bring any other food or beverages on to lowered for pre-game shows and at the beginning of the premises. ARAMARK would be happy to provide you concerts and special entertainment events. This is with custom food orders for your special events and at the request of the performing artists. It prevents occasions. Please contact ARAMARK to inquire about interference with the performer’s own lighting, and will their fine selection of birthday cakes, special order help suiteholders and everyone else to fully enjoy the cakes and desserts. show.

CAMERAS Violators of Rogers Arena rules and regulations may Because of provisions contained in the contracts Canucks be subject to eviction from the premises and/or Sports & Entertainment enters into with artists, there prosecution. is a strict prohibition against using cameras, or any sort of video or audio equipment, to record an event or performance unless otherwise indicated. Canucks Sports & Entertainment and its employees and agents reserve the right to confiscate film or tape used for such a purpose.

canucks.com • rogersarena.ca 29 EXECUTIVE SUITE RULES & REGULATIONS

1 Unless otherwise expressly in writing permitted by Vancouver Arena Limited Partnership (VALP), the Suiteholder shall not furnish the interior or exterior of the Suite with articles of appointment or make any additions or alterations to the interior or exterior of the Suite or to the furniture, fixtures or equipment in the Suite. 2 The maximum capacity of each suite shall be based on fire code and other applicable by-laws and governmental regulations. 3 Smoking in the Suite or anywhere else in or about the Arena other than designated smoking areas is not permitted. 4 The Suiteholder acknowledges that for certain events the nature of the event may require VALP to control lighting and to keep lighting and television monitors off in the Suite during the performance. 5 The Suiteholder and the Suiteholder’s guests shall not attach, hang or display any signs, banners, advertisements or notices in or around the Suite without the prior written consent of VALP. Notwithstanding such consent, the Suiteholder must remove forthwith any such signs, banners, advertisements or notices at the request of VALP. 6 Use of movie cameras or video tape or audio recording equipment by the Suiteholder or any guest of the Suiteholder for the purpose of recording the Event is strictly prohibited. VALP and its employees and agents reserve the right to confiscate tape or film. 7. No flammable, dangerous or explosive materials shall be taken into or kept in the Suite. 8 No food or beverages may be consumed in the Suite which have not been obtained from VALP or a concessionaire designated by VALP on a “cash on delivery” basis or otherwise as VALP or its concessionaires may agree. VALP shall have the right to require the immediate removal of any foods or beverages brought into the Suite by the Suiteholder or any guest of the Suiteholder. 9 The Suiteholder and any Suiteholder Guest shall place all refuse and garbage in proper receptacles and shall keep all corridors, stairwells, ducts and shafts in and around the Suite free of all garbage and refuse. 10. Housekeeping services shall be provided by VALP following each Event, provided however that such housekeeping services shall not include the steam cleaning of the carpets or furniture in the Suites. VALP may provide additional housekeeping services, including carpet cleaning, at its sole discretion, at the request of the Suiteholder. 11 The Suiteholder and any guest of the Suiteholder shall conduct themselves in a manner which is consistent with the character of the Arena as a first class sporting and entertainment facility and shall not in any way impair the use and enjoyment of the Arena by others or the operations of the Arena. If, in VALP’s opinion, the Suiteholder or the Suiteholder’s guests are conducting themselves in an objectionable manner, VALP shall have the right to eject them from the Arena.

canucks.com • rogersarena.ca 30 EXECUTIVE SUITE RULES & REGULATIONS

12. The Suiteholder and any guest of the Suiteholder shall, while in the Suite or within the Arena or on its grounds, comply with all provincial and local laws, rules and regulations governing the sale, possession and consumption of alcoholic beverages. The Suiteholder whether present or not within the Suite, the Arena or on its grounds, shall be responsible for controlling any guest of the Suiteholder in this regard. 13 No persons under 19 years of age will be permitted in the Suite unless accompanied by and under the effective supervision of the Suiteholder or an adult guest of the Suiteholder. 14. VALP may from time to time adopt appropriate systems and procedures for the security or safety of the Arena, any persons occupying, using or entering the Arena, or any equipment, furnishings or contents of the Arena, and the Suiteholder shall comply with VALP’s reasonable requirements relating to security and safety procedures. 15 VALP shall have the right to delete, add to or amend any or all of these Rules and Regulations as VALP deems desirable at its sole discretion for the safety, care and cleanliness of the Arena and the preservation of good order within the Arena and the Rules and Regulations as amended from time to time shall be kept and observed by the Suiteholder and any guest of the Suiteholder. VALP may from time to time waive any of the Rules as applied to the Suiteholder. VALP is not liable to the Suiteholder for any breach of the Rules by other Suiteholders. 16. Personal property accompanying persons entering Rogers Arena is brought into Rogers Arena at the sole risk of such persons, and VALP accepts no responsibility for such property. Suiteholders and their guests are responsible for their personal property and should take care to ensure its safety and security. Do not leave behind personal items in the Suites. Do not permit strangers in the Suite.

canucks.com • rogersarena.ca 31 KEY TELEPHONE NUMBERS

PLEASE CONNECT WITH YOUR ACCOUNT EXECUTIVE FOR ANY INQUIRY DURING BUSINESS HOURS.

DEPARTMENT NUMBER PRESET BUTTON (on suite telephone)

50/50 Hotline. 604 .899 . 7850 Canucks Team Store (during events). 604 .899 .2024 . CANUCKS TEAM STORE Canucks Team Store (business hours). 604 .899 .7590 Concierge (during events only)...... Level 500 North. CONCIERGE ...... Level 200 East . CONCIERGE ...... Level 200 South . CONCIERGE ...... Level 200 North. CONCIERGE Concierge Event Hotline. 604.899.7410 Disabled Services Hotline. 604.899.7445 EMERGENCY . 604.899.7500 . EMERGENCY Event Hotline. 604 .899 . 7469 Group Tours. 604 . 899 .7440 Group Ticket Sales, Canucks. 604 .899 . 4625 Guest Services Centre L 100 . 604 .899 . 2716 Guest Services Centre L 300. 604 .899 . 2718 Single Game Suite Rental . 604.899.7423 Canucks Sports & Entertainment (main reception). 604 .899.7400

Restaurant Reservations • Captains Room. 604.899.7525 • Centre Ice Grill . 604 .899 . 7525 Ticketmaster (charge by phone) • Sports. 1 .855 .523 . 6800 • Events. 1 .855 . 985 .5000

canucks.com • rogersarena.ca 32 TELEVISION OPERATION SUITE TELEVISION CHANNELS

2 ABC Seattle (KOMO 4) 37.2 Golf HD 3 CBC Vancouver (CBUT) 38.1 BigTen HD 4 Shaw TV Vancouver 38.2 Speed HD 5 Knowledge Network BC 39.1 RDS (FR) 6 CHEK Victoria 39.2 SportsNet - Ontario 7 CBC Vancouver French (CBUFT) 40.1 SportsNet – Vancouver Hockey SNV HD 8 OMNI Vancouver (CHNM) 40.2 SportsNet One SD 9 CTV Vancouver (CIVT) 41.1 Fox Rochester HD (WUHF-HD) 10 Joytv 10 Vancouver 41.2 CBS Detroit HD (WWJ-HD) 11 Global Vancouver (CHAN) 42.1 NBC Detroit HD (WDIV-HD) 12 CTV Two Victoria (CIVI) 42.2 NFL NETWORK 13 CityTV Vancouver (CKVU) 43.1 WGNHD Chicago (WGN9 HD) 14 The CW Network (KSTW) Tacoma 43.2 ABC Seattle HD (KOMO4-HD) 15 CBS Seattle (KIRO) 44.1 CBS Seattle HD (KIRO-HD) 16 NBC Seattle (KING) 44.2 NBC Seattle HD (KING5-HD) 17 CTV News Channel 45.1 NBA TV 18 Weather Network 45.2 The SCORE HD 19 W – WTN (West Feed) 46.1 CNN HD 20 Not Available 46.2 FRAME HD 21 Not Available 47.1 Centre Ice HD 1 22 SportsNet - Pacific 47.2 Centre Ice HD 2 23 TSN-SD 48.1 Centre Ice HD 3 24 MuchMusic 48.2 Centre Ice HD 4 25 YTV West 49.1 Centre Ice HD 5 26 CBC Newsworld 49.2 Centre Ice HD 6 27 PBS Seattle (KCTS 9) 50.1 Centre Ice HD 7 28 FOX Seattle (KCPQ 13) 50.2 Centre Ice HD 8 29 Not Available 51.1 Centre Ice HD 9 30 Centre Ice Guide 51.2 Centre Ice HD 10 31.1 Canucks Broadcast SD In-House Channel 1 52.1 Centre Ice HD 11 31.2 Canucks Broadcast SD In-House Channel 2 52.2 Centre Ice HD 12 32.1 Canucks Broadcast SD In-House Channel 3 53.1 Centre Ice HD 13 32.2 Canucks Broadcast SD In-House Channel 4 53.2 Centre Ice HD 14 33.1 NHL NETWORK SD 54.1 Centre Ice HD 15 33.2 Sportsnet – Pacific HD 54.2 Centre Ice HD 16 34.1 Sportsnet – ONE HD 55.1 Canucks Digital Signage 34.2 Setanta SportsNet World League 55.2 Rogers Arena Centre Ice Guide 35.1 CBC HD Vancouver 56 Not Available 35.2 TSN - HD 56.2 CTV BC (CIVT) 36.1 TSN 2 - HD 57 Canucks Broadcast SD In-House Channel 1 36.2 CTV HD Vancouver 58 Canucks Broadcast SD In-House Channel 2 37.1 Global Vancouver HD (CHAN-HD)

canucks.com • rogersarena.ca 33 ROGERS ARENA PARKADE — LEVEL P1

canucks.com • rogersarena.ca 34 ARENA SEATING MAP

CENTRECENTRE ICE ICE GRILL GRILL RESTAURANT RESTAURANT VIEW VIEW SEATS SEATS

500 CLUB

To purchase arena tickets for an event visit any Ticketmaster Ticket Centre, the Ticket Centre at Rogers Arena, or contact your Account Executive.

Buy online @ canucks.com/tickets Charge-By-Phone at:

1.855.523.6800

All prices include GST, but are subject to applicable service charges.

canucks.com • rogersarena.ca 35 GATE EXPO BLVD. & SKYTRAIN STADIUM- CHINATOWN STATION NORTH ELEVATORS EXPO BOULEVARD LEVEL 200: Scotiabank Executive Level, 10 ABBO Avaya Champions Club TICKET CENTRE LEVEL 300: Rogers Level, Disabled Seating T LEVEL 400: Centre Ice Grill T

LEVEL 500: Club 500, Penthouse Suites ST REE

T 1 TO OUTSIDE Y GATE ABBOTT ST., ATM EXPO BLVD. & SKYTRAIN D $ STADIUM-CHINATOWN VAR L STATION – STREET LEVEL K H 3

EXPO BOULE V 104 105 106 107 108 TO ROGERS LEVEL 300 B 109 B ATM 103 102 GATE $ 110 ABBOTT ST. – M STREET LEVEL 101 111 16 T C N 122 112 EAST ELEVATORS LEVEL 200: Scotiabank Executive Level, L Avaya Champions Club 121 113 LEVEL 300: Rogers Level, Disabled Seating LEVEL 400: Rogers Studio Lounge, 120 114 Disabled Seating TO ROGERS LEVEL 300 V 119 118 117 116 115 LEVEL 500: Club 500, Penthouse Suites F F

TO ROGERS LEVEL 300 H K U Q D ATM $ G V GATE CANUCKS TO ROGERS LEVEL 300 SOUTH ELEVATORS J TEAM STORE – E STREET LEVEL LEVEL 200: Scotiabank Executive Level, GATE D Avaya Champions Club PACIFIC BLVD. & VAR 6 LEVEL 300: Rogers Level, Disabled Seating GRIFFITHS WAY IFIC BOULE PAC LEVEL 400: Sports Lounge, Disabled Seating GR 7 IFFITH S W AY

LEVEL 400: Disabled Seating, Sports Lounge L E VEL 30 0

GATE DUNSMUIR ST. NORTH ELEVATORS VIADUCT & SKYTRAIN LEVEL 100: Club Section STADIUM-CHINATOWN LEVEL 200: Scotabank Executive Level, 1 STATION Avaya Champions Club GATE DUNSMUIR ST. LEVEL 400: Centre Ice Grill VIADUCT & SKYTRAIN STADIUM-CHINATOWN LEVEL 500: Club 500, Penthouse Suites 2 STATION DUNSMU ATM G IR V $ IADUC ATM T $ TO OUTSIDE

I K V A V 306 307 308 309 310 311 H 305 304 312 313 F 303 WC311

TO PLAZA LEVEL 100 302 314

301 315 EAST ELEVATORS F S P LEVEL 100: Plaza Level, Club Section LEVEL 200: Scotiabank Executive Level, 330 316 Avaya Champions Club B 317 V LEVEL 400: Rogers Studio Lounge, 329 Disabled Seating LEVEL 500: Club 500, Penthouse Suites 328 WC317 ATM V 318 $ 327 319 V 326 H TO WASHROOMS & 325 324 323 322 321 320 TO PLAZA LEVEL 100 PLAZA LEVEL 100 R F B E F GATE GEORGIA ST. VIADUCT 8 SOUTH ELEVATORS LEVEL 100: Plaza Level, Club Section LEVEL 200: Scotiabank Executive Level, Avaya Champions Club LEVEL 400: Sports Lounge, Disabled Seating GEORGIA V IADUC T

canucks.com • rogersarena.ca 36 LEVEL 400

NORTH ELEVATORS LEVEL 100: Club Section LEVEL 200: Scotiabank Executive Level, Avaya Champions Club. LEVEL 300: Rogers Level, Disabled Seating 2 LEVEL 500: Club 500, Penthouse Suites ATM $

EAST ELEVATORS LEVEL 100: Plaza Level, Club Section LEVEL 200: Scotiabank Executive Level, 3 Avaya Champions Club LEVEL 300: Rogers Level, Disabled Seating LEVEL 500: Club 500, Penthouse Suites

4 417 418 419

SOUTH ELEVATORS LEVEL 100: Plaza Level, Club Section LEVEL 200: Scotiabank Executive Level, Avaya Champions Club LEVEL 300: Rogers Level, Disabled Seating

LEVEL 500

NORTH ELEVATORS LEVEL 100: Club Section LEVEL 200: Scotiabank Executive Level, Avaya Champions Club LEVEL 300: Rogers Level, Disabled Seating LEVEL 400: Centre Ice Grill

PENTHOUSE SUITES 521 501 520 519 EAST ELEVATORS 515 LEVEL 100: Plaza Level, Club Section LEVEL 200: Scotiabank Executive Level, Avaya Champions Club 516 LEVEL 300: Rogers Level, Disabled Seating LEVEL 400: Rogers Studio Lounge, Disabled Seating

5

517

SOUTH ELEVATORS LEVEL 100: Plaza Level, Club Section LEVEL 200: Scotiabank Executive Level, Avaya Champions Club LEVEL 300: Rogers Level, Disabled Seating LEVEL 400: Disabled Seating, Sports Lounge

canucks.com • rogersarena.ca 37 ROGERS ARENA GENERAL INFORMATION

SEATING ROGERS ARENA LEVELS Hockey capacity: 18,890 Parking Level P2 Lower Level parkade— Large concert capacity: 21,000 Club Seat & Suiteholder parking. Public Theatre Bowl Capacity: 5,800 parking for concerts and other events The 88 luxury Executive Suites in Rogers Arena have a Parking Level P1 Upper parkade— combined seating capacity of 1,784. There are 74 Level 200 Executive Suite parking Suites and 14 Penthouse Suites located on Level 500. There Level 000 Back of House—Ice surface, team are 2,195 Club Seats on the north side of the plaza seating facilities, administration, maintenance level. An additional 9 Single Game Suites, offering many of facilities, Ticket Centre, communications the same amenities as the Executive Suites, are available and audio/visual control rooms for rental on a per event basis. Level 100 Plaza Level—Access to Plaza Level seating, Club Seats, Through the use of partitions and moveable arena seating, main concourse, Canucks Team Store different seating configurations can quickly be tailored to Level 200 Scotiabank Executive Level— suit an event’s specific attendance level. Audiences ranging Captains Room, Executive Suites, Avaya from 21,000 down to a relatively intimate group of 3,500 Champions Club, Broadcast Suites, Client can all be accommodated. Service & Ticket Operations offices, and The Avaya Champions Club, located at the north end Crossbar Lounge of Level 200, offers premium seating for 126 exclusive Level 300 Rogers Level 300—Upper concourse, members. access to Balcony Level seating, Club 500, located at the southeast end of Level 500, offers wheelchair seating an exclusive perspective and seating for 176 members. Club Level 400 Centre Ice Grill, Rogers Studio Lounge and 500 sits nearly 100 feet above ice level for prime viewing. Budweiser Sports Lounge Level 500 Penthouse Level—Executive Suites, Single Game Suites, Club 500, broadcast gondola, media seating

canucks.com • rogersarena.ca 38