EXECUTIVE SUITEHOLDERS EXECUTIVE SUITEHOLDER INFORMATION GUIDE 2013.14canucks.com • rogersarena.ca TABLE OF CONTENTS PREMIUM CLIENT SERVICE TEAM Premium Client Service Team 5 Concierge Event Hotline 5 EXECUTIVE SUITE CLIENT FAQ 6 TICKETS EXECUTIVE SUITEHOLDER TICKET INFORMATION: General Ticket Policies 8 Vancouver Canucks Tickets 8 Ordering Additional Suite Tickets For Games & Events 8 TICKETS FOR CONCERTS AND OTHER EVENTS: Event Announcements 9 Exclusive Offers 9 Relocation Opportunity 9 Refund Policy 9 Replacement Policy 9 ACCESS & PARKING ACCESS TO ROGERS ARENA Access For Events 10 Elevators 10 Access At Non-Event Times 10 Directions To The Game 11 PARKING: Parking At Non-Event Times 12 Public Parking 12 Public Parking Map 13 PREMIUM CLIENT SERVICE Concierge Service 14 Rogers Arena Ticket Centre 15 Telephone Services 15 Internal/Suite-To-Suite Calls 15 Local Calls 15 Rogers Operator Assisted Calls 15 Long Distance Calling Card Calls 15 canucks.com • rogersarena.ca 2 TABLE OF CONTENTS CONTINUED PREMIUM GAME NIGHT EXPERIENCE PACKAGES 16 EXECUTIVE SUITE CATERING Aramark Sports & Entertainment 17 The Advanced Ordering Advantage 17 Beverage Services 18 Catering Equipment 18 Event Day Menu 18 Executive Suite Catering Contact 18 Billing Procedures 19 Catering Service at Non-Event Times 19 ADDITIONAL AMENITIES: Single Game or Event Suite Rental 20 Audio-Visual Services 20 Tours 20 Restaurants & Lounges 21 Security 22 First Aid and Emergencies 22 Canucks Card 22 Access For Guests With Disabilities 23 Lost and Found 23 ATM Machines 23 CANUCKS TEAM STORE Vancouver Canucks Team Store 28 SUITE POLICIES & PROCEDURES Hours of Operation: Vancouver Canucks Games 25 Concerts and Other Events 25 Executive Suite Admittance 26 Use of Tickets and Suites 26 Conduct 26 Hockey Etiquette 27 Public Transportation 27 Smoking 28 Alcohol Management 28 Food Services 29 Cameras 29 Lights Out 29 canucks.com • rogersarena.ca 3 TABLE OF CONTENTS CONTINUED EXECUTIVE SUITE RULES & REGULATIONS 30 GAME & EVENT INFORMATION Key Telephone Numbers 32 Suite Television Channels 33 Arena Seating Map 34 Plaza Level 100 & Rogers Arena Level 300 Maps 35 Level 400 & Level 500 Maps 36 ROGERS ARENA GENERAL INFORMATION Seating 37 Rogers Arena Levels 37 canucks.com • rogersarena.ca 4 PREMIUM CLIENT SERVICE TEAM OUR PURPOSE AT CANUCKS SPORTS & ENTERTAINMENT: To be the premier sports and entertainment company in North America. Together, we create inspiring moments and unforgettable experiences. We believe in setting the industry standard, and exceeding expectations. At our core we love to ignite passion and foster collective pride. Hark Athwal Rylan Jay Robert Chorner Director, Premium Client Manager, Premium Sales Manager, Sales & Service Client Programs & Premium Client Service 604 899 7653 Suite Operations 604 899 7423 Hark Athwal@canucks com 604 899 7468 Robert Chorner@canucks com Rylan Jay@canucks com PHOTO UNAVAILABLE Lisa Tsai Alison Sung Rebecca Lockhart Adrienne Greeley Account Executive, Account Executive, Account Executive, Administrative Assistant, Premium Client Service Premium Client Service Premium Client Service Client Service & 604 899 7648 604 899 7457 604 899 7457 Ticket Operations Lisa Tsai@canucks com Alison Sung@canucks com Rebecca Lockhart@canucks com 604 899 7600 Adrienne Greeley@canucks com During regular business hours, please call your Account Executive for any inquiries. CONCIERGE EVENT HOTLINE: 604.899.7410 The Premium Client Service Concierge Event Hotline is answered by the Concierge Supervisor on duty beginning approximately 2.5 hours before an event. When in your suite, contact the Concierge by pressing the pre-set ‘Concierge’ button on your telephone. canucks.com • rogersarena.ca 5 EXECUTIVE SUITE CLIENT FAQ WHO DO I CONTACT FOR ALL MY SUITE OR EVENT WHAT IS THE ADDITIONAL STANDING ROOM SUITE RELATED INQUIRIES? TICKET PRICE FOR CONCERT EVENTS? During regular business hours, please call your The additional standing room suite ticket price for Account Executive directly for any inquires. concert events varies as per the promoter The price is included in the View Announcement communication we During events please contact our Concierge Supervisor send when your suite has a view for an event for assistance at 604.899.7410. This event hotline is answered approximately 2 5 hours before the event and HOW DO I ORDER ADDITIONAL STANDING ROOM voicemail is checked at that time SUITE TICKETS AND REPLACE LOST/STOLEN TICKETS FOR CANUCKS GAMES? Schedule and general info: canucks.com Your Canucks suite tickets can be managed online when Rogers Arena: rogersarena.ca you login to My Canucks Account at: canucks.com/ticketholder GENERAL TICKET INFORMATION – HOW DOES To replace lost or stolen tickets the specific seat TICKETING WORK FOR OUR SUITE? numbers of the original tickets are required A designated number of tickets (as noted in your Executive Suite License Agreement) are allocated to HOW DO I ORDER ADDITIONAL STANDING ROOM your suite for each Vancouver Canucks home game and SUITE TICKETS FOR CONCERT EVENTS? entertainment event, with the total depending on the Fill out and fax your Additional Standing Room Ticket maximum capacity of your suite Unless your suite is Order form to the Rogers Arena Ticket Centre at designated as having an obstructed view, concert event 604 899 7430 This form is available from your Account tickets will be automatically forwarded to you on a Executive All orders will be completed and ready for monthly basis, in the month prior to any given show pick up at Gate 10 at the Rogers Arena Ticket Centre In the event your suite is obstructed, suite tickets will (window 12, at gate 10) Picture identification will be not be issued, but you will have the opportunity to required when claiming tickets purchase arena seats prior to the on sale date for the general public HOW DO I REPLACE LOST OR STOLEN TICKETS FOR CONCERTS? Your Canucks suite season tickets will be delivered Concert tickets that have been lost or stolen can be annually prior to the start of preseason games replaced by contacting your Account Executive In order to execute the replacement the specific seat number of When your suite does have a view, an additional number the original ticket is required of standing room suite tickets are available for purchase on a per-event basis DOES MY CHILD NEED A TICKET FOR THE SUITE? Children under 36” tall will not require a ticket to gain WHAT IS THE ADDITIONAL STANDING ROOM SUITE access to Rogers Arena TICKET PRICE FOR CANUCKS PRE-SEASON AND REGULAR SEASON HOME GAMES FOR 2013.14? $105 00 - level 500 or $115 00 - level 200 (including all taxes and fees) canucks.com • rogersarena.ca 6 EXECUTIVE SUITE CLIENT FAQ CONTINUED WHERE IS THE ROGERS ARENA TICKET CENTRE? WHERE CAN I PURCHASE ALL THE LATEST CANUCKS The Rogers Arena Ticket Centre is located next to Gate MERCHANDISE AND DO I RECEIVE A DISCOUNT AS A 10 on the North plaza off Expo Blvd (opposite Costco) SUITEHOLDER? Will Call Window #12 is dedicated for exclusive use by Rogers Arena Executive Suiteholders and their guests Executive Suiteholders and their guests This is the best receive a 20% discount off the regular price of all location to leave tickets should your guests need to Canucks Team Store merchandise Simply show your pick them up on event night The Ticket Centre is open suite ticket at the time of purchase to receive your Monday to Friday, 9:30 am to 5:30 pm During Rogers discount The Canucks Team Store is located on the Arena events, the Ticket Centre will remain open until concourse across from Section 113 approximately 2 hours after the start of the event For your convenience, merchandise can be ordered prior to an event and delivered to your suite before To leave tickets for your guests at will call - first and your guests arrive To arrange for advance suite delivery last name are mandatory and picture identification and information on merchandise packages please will be required when claiming tickets. You may also contact your Account Executive send a courier to pick up your tickets – a specific courier pick up name is mandatory. Rogers Arena I’VE GOT A BIG HOSTING NIGHT WHERE I’D Ticket Centre will not release tickets under any other REALLY LIKE TO WOW MY GUESTS, WHAT DO YOU names otherwise specified. RECOMMEND? In addition to your exclusive Executive Suite nights at IS PARKING INCLUDED WITH MY EXECUTIVE SUITE? Vancouver Canucks home games, you have Two parking stalls are allocated to your suite on the the opportunity to create an even more unique and P-1/P-2 parkade level below Rogers Arena Your parking memorable experience for your guests with our passes will be delivered along with your Canucks season Premium Game Night Experience Packages Whether tickets prior to the first pre-season game You will you are welcoming a VIP to your Suite for the evening, receive your designated parking passes for all other celebrating a milestone, or looking to provide your events with your monthly concert event ticket mailing group with special access pre and post-game, there is a Parkade access is available at Gate 9 on Griffiths Way package designed to enhance your guests’ experience when they visit Rogers Arena For more information please contact your Account Executive directly HOW DO I ORDER FOOD AND BEVERAGE SERVICE FOR MY SUITE? The Executive Suite catering service telephone number CAN I INVITE GUESTS IN TO MY SUITE ON EVENT is 604 899 7557 The catering service line is in effect NIGHT WHO DO NOT HAVE A SUITE TICKET? during regular business hours and all calls are handled by