EXECUTIVE SUITEHOLDER INFORMATION GUIDE 2013.14canucks.com • rogersarena.ca TABLE OF CONTENTS

PREMIUM CLIENT SERVICE TEAM Premium Client Service Team                                             5 Concierge Event Hotline                                               5

EXECUTIVE SUITE CLIENT FAQ                                         6

TICKETS EXECUTIVE SUITEHOLDER TICKET INFORMATION: General Ticket Policies                                                8 Vancouver Canucks Tickets                                              8 Ordering Additional Suite Tickets For Games & Events                               8 TICKETS FOR CONCERTS AND OTHER EVENTS: Event Announcements                                                9 Exclusive Oers                                                    9 Relocation Opportunity                                                9 Reund Policy                                                     9 Replacement Policy                                                  9

ACCESS & PARKING ACCESS TO ROGERS ARENA Access For Events                                                  10 Elevators                                                       10 Access At Non-Event Times                                             10 Directions To The Game                                                11 PARKING: Parking At Non-Event Times                                            12 Public Parking                                                    12 Public Parking Map                                                 13

PREMIUM CLIENT SERVICE Concierge Service                                                  14 Rogers Arena Ticket Centre                                             15 Telephone Services                                                 15 Internal/Suite-To-Suite Calls                                            15 Local Calls                                                      15 Rogers Operator Assisted Calls                                           15 Long Distance Calling Card Calls                                          15

canucks.com • rogersarena.ca 2 TABLE OF CONTENTS CONTINUED

PREMIUM GAME NIGHT EXPERIENCE PACKAGES                          16

EXECUTIVE SUITE CATERING Aramark Sports & Entertainment                                          17 The Advanced Ordering Advantage                                        17 Beverage Services                                                  18 Catering Equipment                                                 18 Event Day Menu                                                   18 Executive Suite Catering Contact                                          18 Billing Procedures                                                  19 Catering Service at Non-Event Times                                       19

ADDITIONAL AMENITIES: Single Game or Event Suite Rental                                         20 Audio-Visual Services                                                20 Tours                                                         20 Restaurants & Lounges                                               21 Security                                                       22 First Aid and Emergencies                                              22 Canucks Card                                                    22 Access For Guests With Disabilities                                        23 Lost and Found                                                   23 ATM Machines                                                    23

CANUCKS TEAM STORE Vancouver Canucks Team Store                                           28

SUITE POLICIES & PROCEDURES Hours o Operation: Vancouver Canucks Games                                 25 Concerts and Other Events                                             25 Executive Suite Admittance                                             26 Use o Tickets and Suites                                              26 Conduct                                                       26 Hockey Etiquette                                                  27 Public Transportation                                                27 Smoking                                                       28 Alcohol Management                                                28 Food Services                                                    29 Cameras                                                       29 Lights Out                                                      29

canucks.com • rogersarena.ca 3 TABLE OF CONTENTS CONTINUED

EXECUTIVE SUITE RULES & REGULATIONS                               30

GAME & EVENT INFORMATION Key Telephone Numbers                                              32 Suite Television Channels                                              33 Arena Seating Map                                                 34 Plaza Level 100 & Rogers Arena Level 300 Maps                                  35 Level 400 & Level 500 Maps                                            36

ROGERS ARENA GENERAL INFORMATION Seating                                                        37 Rogers Arena Levels                                                 37

canucks.com • rogersarena.ca 4 PREMIUM CLIENT SERVICE TEAM

OUR PURPOSE AT CANUCKS SPORTS & ENTERTAINMENT: To be the premier sports and entertainment company in North America. Together, we create inspiring moments and unforgettable experiences. We believe in setting the industry standard, and exceeding expectations. At our core we love to ignite passion and foster collective pride.

Hark Athwal Rylan Jay Robert Chorner Director, Premium Client Manager, Premium Sales Manager, Sales & Service Client Programs & Premium Client Service 6048997653 Suite Operations 6048997423 HarkAthwal@canuckscom 6048997468 RobertChorner@canuckscom RylanJay@canuckscom

PHOTO UNAVAILABLE

Lisa Tsai Alison Sung Rebecca Lockhart Adrienne Greeley Account Executive, Account Executive, Account Executive, Administrative Assistant, Premium Client Service Premium Client Service Premium Client Service Client Service & 6048997648 6048997457 6048997457 Ticket Operations LisaTsai@canuckscom AlisonSung@canuckscom RebeccaLockhart@canuckscom 6048997600 AdrienneGreeley@canuckscom

During regular business hours, please call your Account Executive for any inquiries.

CONCIERGE EVENT HOTLINE: 604.899.7410 The Premium Client Service Concierge Event Hotline is answered by the Concierge Supervisor on duty beginning approximately 2.5 hours before an event. When in your suite, contact the Concierge by pressing the pre-set ‘Concierge’ button on your telephone.

canucks.com • rogersarena.ca 5 EXECUTIVE SUITE CLIENT FAQ

WHO DO I CONTACT FOR ALL MY SUITE OR EVENT WHAT IS THE ADDITIONAL STANDING ROOM SUITE RELATED INQUIRIES? TICKET PRICE FOR CONCERT EVENTS? During regular business hours, please call your The additional standing room suite ticket price or Account Executive directly for any inquires. concert events varies as per the promoter The price is included in the View Announcement communication we During events please contact our Concierge Supervisor send when your suite has a view or an event for assistance at 604.899.7410. This event hotline is answered approximately 25 hours beore the event and HOW DO I ORDER ADDITIONAL STANDING ROOM voicemail is checked at that time SUITE TICKETS AND REPLACE LOST/STOLEN TICKETS FOR CANUCKS GAMES? Schedule and general ino: canucks.com Your Canucks suite tickets can be managed online when Rogers Arena: rogersarena.ca you login to My Canucks Account at: canucks.com/ticketholder GENERAL TICKET INFORMATION – HOW DOES To replace lost or stolen tickets the speciic seat TICKETING WORK FOR OUR SUITE? numbers o the original tickets are required A designated number o tickets (as noted in your Executive Suite License Agreement) are allocated to HOW DO I ORDER ADDITIONAL STANDING ROOM your suite or each Vancouver Canucks home game and SUITE TICKETS FOR CONCERT EVENTS? entertainment event, with the total depending on the Fill out and ax your Additional Standing Room Ticket maximum capacity o your suite Unless your suite is Order orm to the Rogers Arena Ticket Centre at designated as having an obstructed view, concert event 6048997430 This orm is available rom your Account tickets will be automatically orwarded to you on a Executive All orders will be completed and ready or monthly basis, in the month prior to any given show pick up at Gate 10 at the Rogers Arena Ticket Centre In the event your suite is obstructed, suite ti ckets will (window 12, at gate 10) Picture identiication will be not be issued, but you will have the opportunity to required when claiming tickets purchase arena seats prior to the on sale date or the general public HOW DO I REPLACE LOST OR STOLEN TICKETS FOR CONCERTS? Your Canucks suite season tickets will be delivered Concert tickets that have been lost or stolen can be annually prior to the start o preseason games replaced by contacting your Account Executive In order to execute the replacement the speciic seat number o When your suite does have a view, an additio nal number the original ticket is required o standing room suite tickets are available or purchase on a per-event basis DOES MY CHILD NEED A TICKET FOR THE SUITE? Children under 36” tall will not require a ticket to gain WHAT IS THE ADDITIONAL STANDING ROOM SUITE access to Rogers Arena TICKET PRICE FOR CANUCKS PRE-SEASON AND REGULAR SEASON HOME GAMES FOR 2013.14? $10500 - level 500 or $11500 - level 200 (including all taxes and ees)

canucks.com • rogersarena.ca 6 EXECUTIVE SUITE CLIENT FAQ CONTINUED

WHERE IS THE ROGERS ARENA TICKET CENTRE? WHERE CAN I PURCHASE A LL THE LATEST CANUCKS The Rogers Arena Ticket Centre is located next to Gate MERCHANDISE AND DO I RECEIVE A DISCOUNT AS A 10 on the North plaza o Expo Blvd (opposite Costco) SUITEHOLDER? Will Call Window #12 is dedicated or exclusive use by Rogers Arena Executive Suiteholders and their guests Executive Suiteholders and their guests This is the best receive a 20% discount o the regular price o all location to leave tickets should your guests need to Canucks Team Store merchandise Simply show your pick them up on event night The Ticket Centre is open suite ticket at the time o purchase to receive your Monday to Friday, 9:30 am to 5:30 pm During Rogers discount The Canucks Team Store is located on the Arena events, the Ticket Centre will remain open until concourse across rom Section 113 approximately 2 hours ater the start o the event For your convenience, merchandise can be ordered prior to an event and delivered to your suite beore To leave tickets for your guests at will call - first and your guests arrive To arrange or advance suite delivery last name are mandatory and picture identification and inormation on merchandise packages please will be required when claiming tickets. You may also contact your Account Executive send a courier to pick up your tickets – a specific courier pick up name is mandatory. Rogers Arena I’VE GOT A BIG HOSTING NIGHT WHERE I’D Ticket Centre will not release tickets under any other REALLY LIKE TO WOW MY GUESTS, WHAT DO YOU names otherwise specified. RECOMMEND? In addition to your exclusive Executive Suite nights at IS PARKING INCLUDED WITH MY EXECUTIVE SUITE? Vancouver Canucks home games, you have Two parking stalls are allocated to your suite on the the opportunity to create an even more unique and P-1/P-2 parkade level below Rogers Arena Your parking memorable experience or your guests with our passes will be delivered along with your Canucks season Premium Game Night Experience Packages Whether tickets prior to the irst pre-season game You will you are welcoming a VIP to your Suite or the evening, receive your designated parking passes or all other celebrating a milestone, or looking to provide your events with your monthly concert event ticket mailing group with special access pre and post-game, there is a Parkade access is available at Gate 9 on Griiths Way package designed to enhance your guests’ experience when they visit Rogers Arena For mo re inormation please contact your Account Executive directly HOW DO I ORDER FOOD AND BEVERAGE SERVICE FOR MY SUITE? CAN I INVITE GUESTS IN TO MY SUITE ON EVENT The Executive Suite catering service telephone number is 6048997557 The catering service line is in eect NIGHT WHO DO NOT HAVE A SUITE TICKET? during regular business hours and all calls are handled by Executive Suite admittance is limited to suiteholders Aramark Sports & Entertainment and their guests holding designated suite tickets Guests holding tickets elsewhere in Rogers Arena may visit the suite level with the permission o the WHEN CAN I ACCESS MY SUITE ON EVENT NIGHT? suiteholder I you plan to invite guests in to your suite Underground parkade access times or Vancouver please inorm your Account Executive or the Concierge Canucks games is two hours prior to the scheduled start time o the game (which is one hour beore gates open Supervisor at 6048997410 Please note that for to the general public) Post event, suites may remain in concerts, guests need to be pre-authorized during use or up to one hour ater the game concludes or at business hours with your Account Executive. midnight, whichever comes irst For concerts, building access time is 1 hour prior to show start time

canucks.com • rogersarena.ca 7 EXECUTIVE SUITEHOLDER TICKET INFORMATION

GENERAL TICKET POLICIES A designated number o tickets (as noted in your Executive The price o additional standing room suite tickets or Suite License Agreement) are allocated to your suite or Canucks pre-season and regular season games will be set each Vancouver Canucks home game and entertainment prior to the start o each season event, with the total depending on the maximum capacity o your suite Unless your suite is designated as having ORDERING ADDITIONAL SUITE an obstructed view, event tickets will be automatically TICKETS FOR GAMES & EVENTS orwarded to you In the event your suite is obstructed, To order additional suite tickets or a game or event suite tickets will not be issued, but you will have the simply ill out and ax your Additional Suite Ticket Order opportunity to purchase arena seats prior to the on sale Form to the Rogers Arena Ticket Centre at 6048997430 date or the general public When your suite does have a This orm is available rom your Account Executive All view, an additional number o standing room tickets are orders will be completed and ready or pick up at Gate 10 available or purchase on a per-event basis Please note, at the Rogers Arena Ticket Centre Tickets ordered on the children under 36" tall will not require a ticket to gain day o the event will be placed at the Rogers Arena Ticket entrance to the arena Centre, (Window 12, at Gate 10) or pick up by you or your guests Picture identiication will be required when VANCOUVER CANUCKS TICKETS claiming tickets Prior to the start o pre-season play, you will receive a complete package o all pre-season and regular season Always indicate the payment method on the request orm and include an authorized signature Credit card options NHL tickets that have been allocated to your suite You also have the option o purchasing additional standing are MasterCard, Visa or American Express room suite tickets or all Canucks games Complete details regarding playo tickets will be orwarded to you later in the regular season

canucks.com • rogersarena.ca 8 TICKETS FOR CONCERTS AND OTHER EVENTS

EVENT ANNOUNCEMENTS hockey action Inevitably – because o the dierent stage Each licensed Suiteholder will receive notice o all settings used by perormers – some suites may have upcoming concerts and other events at Rogers Arena obstructed views o other events when the event is publicly announced Beore tickets go on sale to the general public, you will receive an I it is anticipated that your suite will have an obstructed inormation piece describing the event that outlines all view or a particular event, we will notiy you in advance pertinent details (date, show time, stage coniguration, to allow you the opportunity to purchase arena relocation ticket prices, etc) Typically the promoter publ icly seating beore the event goes on sale to the public You announces events 2-5 days prior to the general public will be oered the opportunity to purchase the on sale date Please be aware that at any time, event number o arena tickets equal to the normal ticket promoters may change event times, ticket prices and allotment o your suite Simply ax your Relocation stage locations As a result, we are unable to guarantee Opportunity Announcement Order Form to the this inormation Rogers Arena Ticket Centre at 6048997430 by the deadline indicated on the orm Obstructed suite tickets The price o an additional standing room suite ticket or will not be orwarded as production companies restrict concerts or other events varies with the price set by the access to back stage/obstructed suites promoter or each individual event REFUND POLICY EXCLUSIVE OFFERS Unortunately, we cannot accommodate requests or Whenever possible, Canucks Sports & Entertainment will reunds or exchanges on arena tickets once purchased negotiate with event promoters to present special a rena ticket oers to all o our suiteholders This is ultimately REPLACEMENT POLICY at the discretion o the promoters We suggest you Like many other buildings across North America, Rogers check all event notices as soon as you receive them to Arena has implemented the bar-coding system to see i an exclusive ticket oer is bei ng made access the building or all events Thereore, in order to replace a lost or stolen ticket, the ticket seat number is RELOCATION OPPORTUNITY needed Please call your Account Executive with the required All Executive Suites oer ull views o Vancouver Canucks inormation and he or she will be happy to assist you

canucks.com • rogersarena.ca 9 ACCESS TO ROGERS ARENA

ACCESS FOR EVENTS Gate 16 is located on Abbott Street and is designated Executive Suiteholders and guests may enter Rogers or use by people with disabilities or guests requiring Arena through exclusive entrances at Gates 1 and 10 on special assistance A passenger zone is available or easy the north side o the building, in addition to the six drop o and pick up o guests public gates Gate 1 is on Level 300 with access rom the Dunsmuir Street viaduct, and Gate 10 is located on the Limousines may also drop o and pick up guests at Gate north side o Rogers Arena, on Expo Blvd at ground 16 and taxis are also readily available at this location level, next to the Rogers Arena Ticket Centre ACCESS AT NON-EVENT TIMES With the exception o children under 36" tall, please be You are welcome to arrange suite access or business sure that you and your guests are ready to present your purposes at times when events are not taking place at Executive Suite tickets when arriving or a n event Rogers Arena Arrangements can be made by calling your Account Executive, at least 48 hours in advance Access For game and event access times, please see the policies is available during regular business hours, arena schedule and procedures section permitting Suite catering can be arranged during these visits

ELEVATORS When visiting your suite at non-event times, please You will ind the north elevators at Gate 10 on ground check in irst at the reception desk, located at Gate 16 Level 000, and at Gate 1 on Level 300 Penthouse suites (enter rom Abbott Street or take the east elevators to on Level 500 are accessible via the north elevators as Level 000 rom the P-1 parking level) A sta member well as the east elevators The south elevators can be will escort you to your suite accessed through Gate 8 on Level 300 and the east elevators can be accessed rom Gate 16 on ground level

canucks.com • rogersarena.ca 10