EXECUTIVE SUITEHOLDER INFORMATION GUIDE 2013.14canucks.com • rogersarena.ca TABLE OF CONTENTS PREMIUM CLIENT SERVICE TEAM Premium Client Service Team 5 Concierge Event Hotline 5 EXECUTIVE SUITE CLIENT FAQ 6 TICKETS EXECUTIVE SUITEHOLDER TICKET INFORMATION: General Ticket Policies 8 Vancouver Canucks Tickets 8 Ordering Additional Suite Tickets For Games & Events 8 TICKETS FOR CONCERTS AND OTHER EVENTS: Event Announcements 9 Exclusive Oers 9 Relocation Opportunity 9 Reund Policy 9 Replacement Policy 9 ACCESS & PARKING ACCESS TO ROGERS ARENA Access For Events 10 Elevators 10 Access At Non-Event Times 10 Directions To The Game 11 PARKING: Parking At Non-Event Times 12 Public Parking 12 Public Parking Map 13 PREMIUM CLIENT SERVICE Concierge Service 14 Rogers Arena Ticket Centre 15 Telephone Services 15 Internal/Suite-To-Suite Calls 15 Local Calls 15 Rogers Operator Assisted Calls 15 Long Distance Calling Card Calls 15 canucks.com • rogersarena.ca 2 TABLE OF CONTENTS CONTINUED PREMIUM GAME NIGHT EXPERIENCE PACKAGES 16 EXECUTIVE SUITE CATERING Aramark Sports & Entertainment 17 The Advanced Ordering Advantage 17 Beverage Services 18 Catering Equipment 18 Event Day Menu 18 Executive Suite Catering Contact 18 Billing Procedures 19 Catering Service at Non-Event Times 19 ADDITIONAL AMENITIES: Single Game or Event Suite Rental 20 Audio-Visual Services 20 Tours 20 Restaurants & Lounges 21 Security 22 First Aid and Emergencies 22 Canucks Card 22 Access For Guests With Disabilities 23 Lost and Found 23 ATM Machines 23 CANUCKS TEAM STORE Vancouver Canucks Team Store 28 SUITE POLICIES & PROCEDURES Hours o Operation: Vancouver Canucks Games 25 Concerts and Other Events 25 Executive Suite Admittance 26 Use o Tickets and Suites 26 Conduct 26 Hockey Etiquette 27 Public Transportation 27 Smoking 28 Alcohol Management 28 Food Services 29 Cameras 29 Lights Out 29 canucks.com • rogersarena.ca 3 TABLE OF CONTENTS CONTINUED EXECUTIVE SUITE RULES & REGULATIONS 30 GAME & EVENT INFORMATION Key Telephone Numbers 32 Suite Television Channels 33 Arena Seating Map 34 Plaza Level 100 & Rogers Arena Level 300 Maps 35 Level 400 & Level 500 Maps 36 ROGERS ARENA GENERAL INFORMATION Seating 37 Rogers Arena Levels 37 canucks.com • rogersarena.ca 4 PREMIUM CLIENT SERVICE TEAM OUR PURPOSE AT CANUCKS SPORTS & ENTERTAINMENT: To be the premier sports and entertainment company in North America. Together, we create inspiring moments and unforgettable experiences. We believe in setting the industry standard, and exceeding expectations. At our core we love to ignite passion and foster collective pride. Hark Athwal Rylan Jay Robert Chorner Director, Premium Client Manager, Premium Sales Manager, Sales & Service Client Programs & Premium Client Service 6048997653 Suite Operations 6048997423 HarkAthwal@canuckscom 6048997468 RobertChorner@canuckscom RylanJay@canuckscom PHOTO UNAVAILABLE Lisa Tsai Alison Sung Rebecca Lockhart Adrienne Greeley Account Executive, Account Executive, Account Executive, Administrative Assistant, Premium Client Service Premium Client Service Premium Client Service Client Service & 6048997648 6048997457 6048997457 Ticket Operations LisaTsai@canuckscom AlisonSung@canuckscom RebeccaLockhart@canuckscom 6048997600 AdrienneGreeley@canuckscom During regular business hours, please call your Account Executive for any inquiries. CONCIERGE EVENT HOTLINE: 604.899.7410 The Premium Client Service Concierge Event Hotline is answered by the Concierge Supervisor on duty beginning approximately 2.5 hours before an event. When in your suite, contact the Concierge by pressing the pre-set ‘Concierge’ button on your telephone. canucks.com • rogersarena.ca 5 EXECUTIVE SUITE CLIENT FAQ WHO DO I CONTACT FOR ALL MY SUITE OR EVENT WHAT IS THE ADDITIONAL STANDING ROOM SUITE RELATED INQUIRIES? TICKET PRICE FOR CONCERT EVENTS? During regular business hours, please call your The additional standing room suite ticket price or Account Executive directly for any inquires. concert events varies as per the promoter The price is included in the View Announcement communication we During events please contact our Concierge Supervisor send when your suite has a view or an event for assistance at 604.899.7410. This event hotline is answered approximately 25 hours beore the event.