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We Are So Grateful for Your Partnership During These Challenging Times and Wanted to Let You Know About Changes We Are Making As a Result

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We Are So Grateful for Your Partnership During These Challenging Times and Wanted to Let You Know About Changes We Are Making As a Result We are so grateful for your partnership during these challenging times and wanted to let you know about changes we are making as a result. As you may know, Silversea is embracing Royal Caribbean Cruises Ltd.'s policy about suspending cruising in the United States. We are extending this cancellation to other ships around the world because we feel that with such uncertain times, we can't guarantee our usual Silversea standard of cruise excellence. As well, the health, safety and well-being of our guests and crew is our highest priority, always, and we believe it is important to do our part. In the spirit of keeping you informed, it's important to share with you that: Guests on voyages that are underway will conclude and they will be disembarked as soon as possible. We will assist them with travel arrangements home. We are in the process of advising travel advisors and our guests about the following cancellations: Impacted voyages are listed below: Silver Cloud Silver Cloud (E4200320018) Cape Town to Tema (Accra) scheduled to depart on March 20th. Silver Cloud (E4200407018) Tema (Accra) to Lisbon scheduled to depart on April 7th. Silver Wind Silver Wind (2010) Fort Lauderdale to Bridgetown scheduled to depart on March 16th. Silver Wind (2013) Bridgetown to Fort Lauderdale scheduled to depart on March 27th. Silver Wind (SW200406016) Fort Lauderdale to Barcelona scheduled to depart on April 6th. Silver Shadow Silver Shadow (3005) Fort Lauderdale to Lisbon scheduled to depart on March 27th. Silver Shadow (SS200409007) Lisbon to Barcelona Scheduled to depart on April 9th. Silver Spirit Silver Spirit (5006) Mumbai to Dubai scheduled to depart on March 15th. Silver Spirit (5007) Dubai to Piraeus scheduled to depart on March 25th. Silver Muse Silver Muse (6006) Auckland to Sydney scheduled to depart on March 17th. Silver Muse (6007) Sydney to Singapore scheduled to depart on March 31st. Silver Muse (6008) Singapore to Yokohama scheduled to depart on April 18th. Silver Muse (6009) Yokohama to Vancouver scheduled to depart on May 4th. Silver Whisper Silver Whisper (4005) Sydney to Singapore scheduled to depart on March 20th. Silver Whisper (4006) Singapore to Mumbai scheduled to depart on April 7th. Silver Whisper (4007) Mumbai to Civitavecchia scheduled to depart on April 18th. Silver Whisper (4008) Civitavecchia to Dublin scheduled to depart on May 6th. Silver Whisper (4009) Dublin to Amsterdam scheduled to depart on May 15th. Silver Explorer Silver Explorer (E1200318009) Valparaiso to Easter Island on March 18th. Silver Explorer (E1200327014) Easter Island to Papeete on March 27th. Silver Explorer (E1200327013) Papeete to Lautoka (Fiji) on April 10th. Silver Explorer (E1200424017) Lautoka (Fiji) to Cairns on April 24th. Silver Explorer (E1200511016) Cairns to Apra on May 11th. Silver Explorer (E1200527011) Apra to Kobe on May 27th. Silver Galapagos Silver Galapagos (8011) San Cristobal to Baltra on March 14th. Silver Galapagos (8012) Baltra to San Cristobal on March 21st. Silver Galapagos (8013) San Cristobal to Baltra on March 28th. Silver Galapagos (8014) Baltra to San Cristobal on April 4th. Our policy for guests on affected voyages is to offer two options: they can opt for a 100% cash refund to the original method of payment to be received within 90 days of guests’ request or choose a 125% Future Cruise Credit (FCC). Special conditions apply to the following voyages: Guests booked on Silver Spirit (voyage 5006 and 5007) will receive 100% cash full refund to their original method of payment within 90 days of guests’ request, and 25% Future Cruise Credit for the cruise portion of the booking valid for two years from issuance Guests booked on the Full World Cruise 2020 or on Silver Whisper (voyage 4006, 4007, 4008 and 4009) will have the option to receive 100% cash refund of the unused portion of their cruise booking reimbursed in the original form of payment within 90 days of guest’ request or 125% Future Cruise Credit of the unused portion of their cruise booking valid for two years from issuance During these trying times, we are here to support you. All commission already paid on the canceled voyages will not be recalled. All our itinerary changes, just to make them easy to find, will be posted (and updated often) on our home page, and directly accessible through this link. For future voyages, just a reminder: our “Cruise with Confidence” policy allows travelers who book cruises to cancel, up to two days before departure. If they cancel, they receive a 100% FCC. Your commission will be protected on the cancelled booking and also on your clients’ next booking. We thank you again for being our partners as we have traveled together on this challenging journey. Please know that we appreciate your support, and the professional expertise you've been providing to our mutual clients and we look forward to working with you in the near future on recovering sales. Should you have any questions or concerns, please do not hesitate to contact reservation Teams or your sales Representatives who are fully prepared to support you. Warm regards, Mark Conroy Silversea's Managing Director of the Americas .
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