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Yashwantrao Chavan Maharashtra Open University V101:B. Sc. (Hospitality and Tourism Studies) V102: B.Sc. (Hospitality Studies & Catering Ser- vices) HTS 103: Accomodation and Front Office Foundation -1 YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY (43 !££§°© &≤ /¶¶©£• &§°© ) V101: B. Sc. Hospitality and Tourism Studies (2016 Pattern) V102: B. Sc. Hospitality Studies and Catering Services (2016 Pattern) Developed by Professor Dr Rajendra Vadnere Director, School of Continuing Education Yashwantrao Chavan Maharashtra Open University, Nashik UNIT 1 Accommodation Sector UNIT 2 The Guest Accommodation UNIT 3 Hotel Front Office UNIT 4 Hotel Housekeeping Semester – 1 HTS103: Accommodation & Front Office Foundation -I Theory: 4 Credits; Total Hours =60 Practical: 2 Credits, Total Hours =60 Course Contents: Unit – 1 Accommodation Sector: - Introduction, Concept, and its importance; Types & Classification of Hotels on different basis; Star Categorization, Heritage Hotels and others in India, Organisation Structure of Hotels; Origin, growth and development of Hotel Sector in India.(ITC, The Taj Group, The Oberoi Group), Foreign Hotel Chains in India – Hilton, Marriott, Hyatt Unit – 2 The Guest Accommodation: Guest Rooms, Types, Layouts, Salient Features, Description, Guest Room amenities, supplies and services, Floors, Room Name List Patterns, Guest Elevators, Floor Pantries, Guest Safety on Floors, Guest Safety Procedures during Fire, emergencies Unit – 3 Hotel Front Office : Front Office Introduction, Functions and its importance, Different sections of the front office department and their layout and importance – Reservation, Reception, Concierge, Bell desk, Lobby, Telephones, Cashier, Inter and Intra- department coordination. Organisation structure of Front Office, Key Responsibilities, Job Descriptions, Attributes of Front Office Personnel, Uniform and Grooming Standards. Unit – 4 Hotel Housekeeping: Introduction, Meaning and definition Importance of Housekeeping, Sections of Housekeeping, Responsibilities of the Housekeeping department, a career in the Housekeeping department. Housekeeping Department: Organizational framework of the Department (Large/Medium/Small Hotel), Role’ of Key Personnel in Housekeeping, Job Description and Job Specification of staff in the department, Attributes and Qualities of the Housekeeping staff – skills of a good Housekeeper, Inter departmental Coordination with more emphasis on Front office and the Maintenance department, Hygiene and Grooming Standards of Housekeeping Personnel Suggested Readings: Hotel Hostel and Hospital Housekeeping – Joan C Branson & Margaret Lennox (ELBS). Hotel House Keeping – Sudhir Andrews Publisher: Tata Mc Graw Hill. Hotel Housekeeping Operations & Management – Raghubalan, Oxford University Press. Housekeeping and Front Office – Jones Security Operations By Robert Mc Crie, Publishe: Butterworth – Heinemann The Professional Housekeeper – Tucker Schneider,; Wiley Publications Front Office Training manual – Sudhir Andrews. Publisher: Tata Mac Graw Hill Managing Front Office Operations – Kasavana & Brooks Educational Institution AHMA Front Office – Operations and management – Ahmed Ismail (Thomson Delmar). Managing Computers in Hospitality Industry – Michael Kesavana & Cahell. Front Office Operations – Colin Dix & Chris Baird. Front Office Operation Management- S.K Bhatnagar, Publisher: Frank Brothers Managing Front Office Operations By Kasvan & Brooks CONTENTS #/.4%.43 5.)4 !##/-/$!4)/. 3%#4/2 .9Chw9 9 .9DLb bL h.W9/L9{ Lbwh5/Lhb h !//hah5!Lhb !b5 Cwhb hCCL/9 /[!LCL/!Lhb hC Ih9[ hb 5LCC9w9b .!L . [ . a . t . [ ! . [ " ! ! . 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In hospitality industry, we take care of the guests by providing them with food and shelter. Preparation of Food is covered under the discipline of “Food Production” which is covered under the HTS101 course. Under HTS102 we study the service of the food and beverages produced by the industry. In this course we study the “shelter” part. In this unit we will start with an overview of the Accommodations industry. We will see that hospitality industry plays a very important role as a driving force of Indian Economy. The service sector contributes most to the Gross Domestic Product (GDP) of Indian economy. Hospitality industry generates a lot of employment opportunity. The Foreign Direct Investment has also shown a remarkable trend in this sector. Next we will study the classification of hotels based on criteria like: Location( City-center/downtown hotel, Suburban hotels, Motels, Airport hotels, Resort hotels, Forest hotels, Floatels, Boatels, Rotels,) Target market (Commercial hotels, Convention hotels, Resort hotels, Suite hotels,) B&B hotels (Extended-stay, Casino hotels, Timeshares, Condominiums, Service apartments/corporate lodgings), Size of the property, ( Small hotels, Medium sized hotels, Large hotels, Very large hotels, Mega hotels, Chain hotels), Level of service ( Economy/budget hotels, Mid-scale/mid-market hotels, Luxury hotels), Length of stay ( Transient hotels, Residential hotels, Semi-residential hotels), Theme ( Heritage hotels, Ecotels, Boutique hotels, Spas). (43 ££ §°© § &≤ /¶¶©£• & §°© ) 0°• We will see these hotel types in details. We will also see how the hotels are rated as one-star to five star deluxe categories. The requirements for such qualifications as stipulated by the Ministriy of Tourism will also be discussed. You may have heard that hotels like Burj al Arab, Dubai have been categorized as seven star hotels. We will see that such categorizations do not have very sound legal basis. Some hotels have been established at least 50 years back and have been built to show the classical Indian styles of architectures and have played important roles in the historic events of India. Such hotels have been recognized by the Ministry of Tourism in India as Heritage Hotels (there are such sub categories as Heritage, Heritage Classic and Heritage Grand hotels). We will study what is required to be categorized by Minitry of Tourism for Hotels to be categorized as Heritage, Heritage Classic and Heritage Grand hotels. We will study some of the remarkable heritage hotels in India including: The Taj Mahal Palace Hotel, (Apollo Bunder, Gateway of India, Mumbai), the Imperial Hotel, (Delhi), Lake Palace (Udaipur), and Oberoi Grand (Kolkata). We will study the Organization structure of a typical hotels. We will then study the origin and growth of hotels in India.
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    Chinese cuisine From Wikipedia, the free encyclopedia "Chinese food" redirects here. For Chinese food in America, see American Chinese cuisine. For other uses, see Chinese food (disambiguation). Chao fan or Chinese fried rice ChineseDishLogo.png This article is part of the series Chinese cuisine Regional cuisines[show] Overseas cuisine[show] Religious cuisines[show] Ingredients and types of food[show] Preparation and cooking[show] See also[show] Portal icon China portal v t e Part of a series on the Culture of China Red disc centered on a white rectangle History People Languages Traditions[show] Mythology and folklore[show] Cuisine Festivals Religion[show] Art[show] Literature[show] Music and performing arts[show] Media[show] Sport[show] Monuments[show] Symbols[show] Organisations[show] Portal icon China portal v t e Chinese cuisine includes styles originating from the diverse regions of China, as well as from Chinese people in other parts of the world including most Asia nations. The history of Chinese cuisine in China stretches back for thousands of years and has changed from period to period and in each region according to climate, imperial fashions, and local preferences. Over time, techniques and ingredients from the cuisines of other cultures were integrated into the cuisine of the Chinese people due both to imperial expansion and from the trade with nearby regions in pre-modern times, and from Europe and the New World in the modern period. In addition, dairy is rarely—if ever—used in any recipes in the style. The "Eight Culinary Cuisines" of China[1] are Anhui, Cantonese, Fujian, Hunan, Jiangsu, Shandong, Sichuan, and Zhejiang cuisines.[2] The staple foods of Chinese cooking include rice, noodles, vegetables, and sauces and seasonings.
  • Cleveland Town Topics Volume 5, December 1889

    Cleveland Town Topics Volume 5, December 1889

    8 'Wleeltl~ 'lRc"lew of Soclet\?, 8rt anb llterature. VOL. V., No. I. CLEVELAND, 0., DECEMBER 7, 1889. PRI\E FIVE CE;\TS. A DISTINGUISHED WURKER. MISS DEBUTANTE (enthusiasticaIM: How GRAND IT JllUST DE TO BE A MAN! MR. SOFTLY, BY THE WAY, WHAT IS YOUR VOCATION? MR. SOFTLY: OH! I AM A I'ROMINE!'iT MEMBER OF A:-i INSTITUTION ON FIFTH AVENUE. MISS DEBUTANTE: INDEED, AND WHAT DO YOU DO? MR. SOFTLY: I AW-SIT IN THE CLUB WINDOW FROM TWO TO FOUR. TOWN TOPICS. Cs(ie(jUNTNEI{~ ~ONS FU S ~eat s~I\jacl\ets.wrapsaroddoaks, shoulder capes. pelerines,moffs.etc. in choice desiglls,at moderate pricej. ~b~her 181e FIFTH AVENU~ NEW YORK SECURITY AND TRUST CO" 4G 'VALL STREET. CAI>ITAIJ, $1,000,000, SUUJ)JJUS, $;;00,000. CIlA RLES S. FA I Relll LD, President. W;\1. L. STROI G, 2d Vice-President. WII. H. APPLETV ',1st Vice-President. JOII. L. L!\MSO~, Secret:lr)'. This COOlp:tny is :tuthorizcd to art as Execulor, Trlls!l'(', Adlllinistr:ttor, Guardi:ln, Agent and Receiver. Is a legal uepository for Conrt :lnd Trllst Fllnus. Takes the ('lit ire charge of real and personal estates, collecting the rents and prolits, and :lttending- lo :III such det:lils as :In individual in like capacity could do. Receives deposits s~.iect to sight drafts, allowing intl'rest on daily balances, :lnd issues certificates of deposit IJl~aring interest. --'-------------- Fine Complexion, New ParkSorRoads TIFFANY &CO., Smooth, Soft Skin. SA~LE. UNION SQUARE, NEW YORK, Mention this :lfa,:,'a::;il/I! amI semI -1 stamps FOR • for sample of P.\CKER's TAR S(lAI'.
  • Rainbow Tea Company

    Rainbow Tea Company

    +91-8048372706 Rainbow Tea Company https://www.indiamart.com/rainbow-tea-company/ Established in the year 2001, Rainbow Tea Company is a well- known wholesaler of Assam Tea, Black Tea, Dooars Tea, Green Tea, Loose Tea, Nilgiri Tea, Tea Leaves and much more. About Us Established in the year 2001, Rainbow Tea Company is a well-known wholesaler of Assam Tea, Black Tea, Dooars Tea, Green Tea, Loose Tea, Nilgiri Tea, Tea Leaves and much more. All these products are quality assured by the executive to ensure longer life. Highly demanded in different industries, these products are accessible from the market in different shapes, sizes and configurations. With the leadership and extreme knowledge of Mr. Onkar Nath Gupta we are maintaining our topmost position in the global market. For more information, please visit https://www.indiamart.com/rainbow-tea-company/profile.html TEA LEAVES O u r P r o d u c t R a n g e Tea Leaves Natural Tea Leaves Green Tea Leaves Fresh Green Tea Leaves ASSAM TEA O u r P r o d u c t R a n g e Assam Tea Black Assam Tea Assam Black Tea BLACK TEA O u r P r o d u c t R a n g e CTC Black Tea Black Tea Premium CTC Black Tea DOOARS TEA O u r P r o d u c t R a n g e Natural Dooars Tea Dooars Tea Fresh Dooars Tea LOOSE TEA O u r P r o d u c t R a n g e Assam Loose Tea Loose Tea Natural Loose Tea O u r OTHER PRODUCTS: P r o d u c t R a n g e Organic Green Tea Natural Green Tea Nilgiri Tea Fresh Nilgiri Tea F a c t s h e e t Year of Establishment : 2001 Nature of Business : Wholesaler Total Number of Employees : Upto 10 People CONTACT US Rainbow Tea Company Contact Person: Onkar Nath Gupta No.