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Föli's General Terms and Conditions, Turku Region Public Transport

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Föli's General Terms and Conditions, Turku Region Public Transport RUISSALO Kaarina Citybike RAISIO LIETO stop CARD Hello! Tickets and their use .............................. 4 Travel cards ...................................... 4 Season tickets ............................ 5 Value cards ................................. 5 Tupla card ................................... 5 Special passes ........................... 5 Parallel card for a regional ticket 6 Single tickets ..................................... 6 Travel tickets ..................................... 6 Mobile tickets .................................... 6 Making a contactless payment ........ 7 Right to travel without ticket ........... 7 Pets .................................................... 7 Other fees .......................................... 8 Bicycles ...................................... 8 Transportation fee ....................... 8 Night-time supplement ............... 8 Ticket inspection ............................... 8 Disruptions in ticket purchases ............ 8 Lost card ................................................. 9 Compensation ........................................ 9 Strike or traffic disruption...................... 9 Acquiring customer data ....................... 10 Travel cards’ service life ........................ 10 Customer register and data protection 10 2 The terms and conditions of Turku Region Public Transport Föli (hereinafter Föli) are applied to the public transport trips and services provided by Föli. Customers using the public transport trips and services produced by Föli have the responsibility to familiarise themselves with these terms and conditions and act in accordance with them. These terms and conditions are valid from 15 March 2021onwards and replace the previous terms and conditions. The terms and conditions are available at Föli service points and foli.fi. Föli reserves the right to change the terms and conditions. The current general terms and conditions Föli’s terms and conditions and further information on tickets are available at foli.fi and Föli service points. An obligation to wear mask until further notice All passengers using Föli transport must wear a face mask from Monday 15 March 2021 onwards. The obligation is based on the worsened coronavirus epidemic situation in Southwest Finland. The obligation does not apply to passengers under 12 or passengers who have health-related reasons for not wearing a mask. Turku Region Public Transport | Region Public Transport Turku 3 Tickets and adult cards can be used by anyone. Personal cards can only be used by the their use owner of the card and may not be given to another person. Personal cards are Föli operates in six municipalities: Turku, granted to children under the age of 15, Raisio, Naantali, Kaarina, Lieto and Rusko. young people between the ages of 15 The Föli area uses a joint ticket system. and 19, older people over the age of 65, All Föli products can be used to travel all students and disabled people under certain around the Föli area. The Föli ticket system conditions. War disabled and war veterans includes tickets purchased via various may receive a complimentary pass for travel channels, such as travel cards, tickets in the Föli area. purchased via the mobile application, various single and day tickets, and Discounts are saved in the customer data tickets provided by third parties via open in the back-end system of the ticket system interfaces. You can also pay for your travel at a Föli service point. The travel card is using a Visa, Mastercard and Eurocard with only an identifier. You will need to bring with a contactless payment feature. you an identification card with a photo. A separate application form is needed for the The customer has the responsibility to make school transport subsidy card, disabled sure that they have a valid, Föli-approved travel card and complimentary pass for the ticket for the entire journey. When loading war disabled or war veterans. a travel or single card, the customer must The application form can also be printed check the receipt to make sure that they and filled in beforehand at the Forms page have the right product. Purchasing value at foli.fi. card trips with the card reader and using the card are the customer’s responsibility, The travel cards for discount groups are and accidentally purchased individual value personal. The user of a discount card tickets will not be compensated. To avoid agrees to present a reliable proof of their possible erroneous charges, the travel card identity if asked by the driver or ticket should not be held close to the card reader inspector. In unclear situations, identity through a wallet or bag. Drivers are not must be proved with an identification card. obliged to accept bills larger than €20 as In instances of misuse, drivers and ticket payment for a ticket. inspectors have the right to take possession of the card. The card will be handed over A valid purchase fee will be charged for the at a Föli service point after a waiting ticket. Cards cannot be redeemed. period, and a service fee will be charged in accordance with the current price list. Cards may be exchanged free of charge if a technical fault causes the card to cease When the age of the card holder changes, functioning within three years of purchase. the fee class will also change automatically, Any remaining unused travel rights will be with the exception of the Tupla card, which transferred to the new card for free. will cease to function. When this happens, the Tupla card must be updated at a service Travel cards point. All travel cards can be used to travel Changing the card type (e.g. from a value anywhere within the Föli area, which card to a season ticket) can be done at a comprises Turku, Kaarina, Raisio, Naantali, Föli service point. It is recommended to use Lieto and Rusko. The cards are also valid all or most of the balance on the old card for night travel. The customer is responsible before the change is made, because the for determining what kind of ticket they remaining balance (value/days) on the card need for their trip. There are personal and will be lost depending on the card type and holder-specific travel cards. Holder-specific will not be refunded. 4 The balance on the card can be checked Value card with the card reader as the card is read. A A value ticket is paid with the money, or green symbol shows that there is still a lot value, loaded onto a value card. The amount of balance or validity left. The card reader’s deducted from the value card for a journey screen displays the remaining balance of depends on the passenger's age, time of a value card or the date and time when travel, and if they belong to any discount the validity of a season ticket ends. When groups. The rate charged is defined based paying with a value card, the screen shows on the time of reading the card; not on the time until which the two-hour right of the scheduled departure of the bus or the transfer is valid. When there is only a little estimated bus stop timetables. balance or validity left on a card, the symbol At the time of purchase, value cards are on the card reader’s screen turns from green loaded with at least €10. These cards can to yellow. later be reloaded on buses and at Föli service and loading points with values The balance on the value card and the of €10, €20, €30, etc., up to €200. The validity period of a season ticket can be minimum value that can be loaded onto a checked in the online loading service by value card online in €5. registering to become a user, or in the Föli mobile application. It is also possible to When transferring between vehicles, the check the balance in the Föli loading and travel card with a valid value ticket is shown service points. to the card reader. The right of transfer with a value ticket is two hours. Season ticket Season tickets are valid for either 30, 90 Tupla card or 180 days from the first day of use. Flexible The price of a 30-day season ticket is season ticket is valid for 10-365 days. The always loaded onto the card. The card will season ticket is valid for day and night be valid until the end of the period, even if travel. The season ticket can be used to you use up the entire value loaded onto it make as many trips as desired. The ticket’s before the end of the period. If you travel so price is determined by the price in use at little that the period ends before you use up the time the ticket is loaded. the entire value, you can continue to use the card until the entire value is used up. If there A new period can be loaded onto 30, 90 is money left on the card when you reload it, and 180-day at Föli service and loading the remaining balance will be deducted from points or Föli ticket machines. the loaded value. 30 and 90-day tickets can also be loaded onto season tickets in buses. Both season The Tupla card can only be used to pay for tickets can also be reloaded online. The new one person’s journey at a time. A new travel period starts from the first use following the period can be loaded onto the card at Föli current period, i.e. no days are lost, even if service and loading points, on buses or in the ticket is loaded well in advance before the online loading service. the end of the current period. Additional days can also be loaded onto 30 Loading options: and 90-day tickets: 8 or 10 additional days › The card operates as a value card and depending on the customer group. This it is within the 30-day term. When must be done at a Föli service or loading purchasing a new term, you are credited point or on a bus while the ticket is still with the unused balance from the valid.
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