Client Signatures
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Immediate banking signature digitization Case Study for efficient workflows. Client signatures Securely digitized Sparkasse Rastatt-Gernsbach “As a forerunner in the field of electronic signatures, the Sparkasse Rastatt-Gernsbach Savings Bank savings bank has dealt extensively with a wide range of hardware solutions. We now use only At a Glance the LCD signature tablets from Wacom and our clients are very happy about the large screen, INDUSTRY the ergonomic design and the ultra- sharp display of their signatures. We appreciate in particular the robustness and longevity of the devices.” • Finance: Regional savings bank Marc Bourdos, Project Manager at Sparkasse • Strong reputation for innovation within the Baden- Württemberg Sparkassen Group of savings banks. • Based to the south of Karlsruhe, Germany on the northern edge of the Black Forest, with 24 branches More human across the region. WORKFLOW More digital • Numerous manual, paper-based processes for client documents The Sparkasse Rastatt-Gernsbach savings bank, with total assets of approximately 1.6 million euros, has 24 branches in the area south CHALLENGES of Karlsruhe in Germany, on the northern edge of the Black Forest. • Inefficient paper-based document management workflows The bank sees itself as one of the most innovative institutions in • Expensive and inconvenient storage of paper documents the Baden-Württemberg Sparkassen Group of savings banks. • Staff tied up with labor-intensive administration SOLUTION Challenge Solution • Wacom LCD signature pads • SignDoc software from Softpro. Although one of the bank’s major client centers is The bank selected Wacom LCD signature tablets located in the paper-town of Gernsbach, the bank and SignDoc software from Softpro to form a OUTCOME had the aim of processing as many documents as solution for digitally processing numerous client • Significant acceleration of document administration possible electronically. The goal was to optimize document workflows. • Elimination of paper management and storage costs the administration of the documents, as well as • Automatically compliant capture and storage to reduce the amount of paper being used in the of biometrically accurate client signatures branches. The integration of digital signatures has • Immediate digital archiving of client documents been implemented in order to be able to pursue • Real-time availability of any electronic client document this strategy with regard to documents signed by • Staff freed up to focus on than value-oriented client clients as well. consultations Implementation The documents now being created, signed and processed electronically include those for the opening, changing and deletion of liability accounts, various types of contract and consultation reports relating to the German Securities Trading Act. Even access details for safety deposit boxes are now documented in this way. Signatures are entered directly on the Wacom signature pad and thus digitized immediately. The individual biometric characteristics of customer signatures, such as the pen pressure being applied and the writing speed, are also recorded. Outcome The digital document management solution, powered by Wacom technology, allows the bank’s staff to focus more on the actual consulting aspects of their work, as they must no longer complete various paper-based administrative tasks manually. The bank has also reduced its costs, as there are no more paper forms to be scanned, indexed and archived. The search for specific business transactions has also been significantly accelerated, as all the documents are available electronically in real-time. Finally, the capture of biometrically accurate signatures has enabled the bank to enhance its document and process security. 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