Annual Report and and Report Annual Sustainability Report 2020
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Hemsö Annual Report and Sustainability Report 2020 Contents Hemsö Hemsö is the leading owner of Overview public properti es in Sweden,*and This is Hemsö ...... on the right also operates in Finland and Germany. Hemsö in fi gures ...... inside of fold-out The aim of the company is to sustain- Signifi cant events in 2020 ...... 2 ably own, manage and develop public CEO statement ...... 4 properti es in: Strategy and value creati on ...... 7 Hemsö’s targets ...... 13 Hemsö is strengthening the backbone of society.... 14 Employees ...... 18 Market overview ...... 22 Nursing homes
Operations Property portf olio ...... 29 Education Property management ...... 40 A customer focus ...... 45 Development projects ...... 51 Health care Financial statements and governance
Directors’ Report ...... 59 Proposed appropriati on of profi ts ...... 62 Justice system Financing ...... 63 Risk management ...... 69 Corporate governance ...... 77 Tenants are mainly state, municipal, Board of Directors ...... 81 regional operators and private compa- Senior executi ves ...... 82 nies with taxpayer-funded operati ons. Multi -year overview ...... 85 Hemsö’s principal owner is the Third Financial statements ...... 86 Swedish Nati onal Pension Fund (AP3). Notes ...... 92 Vision Audit report ...... 115 Hemsö’s vision is to strengthen the List of properti es ...... 118 backbone of society. Hemsö’s Sustainability Report ...... 126 GRI Content Index ...... 128 Mission Summary of Hemsö’s compliance Hemsö shall make its employees with applicable accounti ng standards ...... 130 and customers proud. Key rati o calculati ons ...... 131 Defi niti ons ...... 133 Business concept Reporti ng – Sustainability bonds ...... 134 To sustainably own, manage and develop public properti es.
* Public property:A property that is predominantly used for taxpayer-funded operati ons and is purpose-built for public services. Internati onally, these properti es are generally referred to as social infrastructure.
2020 Annual Report and Sustainability Report The statutory Annual Report, including the Directors’ Report, for Hemsö Fasti ghets AB (publ), Corp. Reg. No. 556779-8169 has been audited and comprises pp. 59–114. The Directors’ Report comprises pp. 59–76. Sustainability issues are integrated into Hemsö’s day-to-day acti viti es. For informati on about the company’s sustainability performance and the GRI Content Index, see pp. 126–130. Hemsö in fi gures
Profi t from property management SEK 1,810
Market value of million investment properti es SEK 62,240 million
Net operati ng income SEK 2,425 million No. of properti es 392
Change in value of properti es SEK 2,441 million Rental income SEK 3,270 million Loan-to-value rati o 60.0% Economic occupancy rate 97.9%
Interest-coverage rati o 4.5times Rental durati on 9.8 years
No. of environmentally certi fi ed properti es
Public-sector tenants 56 63 % Gender balance, management Gender balance total, % Age balance
<29 years, 13% Men, 60% Men, 43% 30-49 years, 62% Women, 40% Women, 57% >50 years, 25%
Engagement Index eNPS 88/100 58
1 Signifi cant events in 2020
Q4 Q1 Q3 Q2
• A property owned jointly • Hemsö signed a 15-year rent- • Hemsö acquired a nurs- by Hemsö and Sveanor, “ Development of al agreement with the City of ing home portf olio of 10 Princeton 1 in Hagastaden, a new school in Helsinki for a new elementa- properti es in Germany. The Stockholm, was divested. ry school for 700 students in investment amounted to ap- The underlying property Finland” central Helsinki. proximately EUR 100 million. value was approximately • Constructi on commenced in SEK 2.6 billion. The property • Hemsö received a long-term Gothenburg of Sweden’s fi rst will be transferred upon credit rati ng of ‘A’ with a sta- development project where “ Climate-smart completi on in 2021. ble outlook from Fitch Rati ngs. an elementary school and a nursing home” • Hemsö expanded its prop- nursing home are combined “Construction erty portf olio in Germany in the same building. with an educati onal property • Hemsö commenced the con- commenced for for the justi ce system in structi on of Sweden’s fi rst a Nordic Swan Wiesbaden. The investment “ School meets NollCO2-certi fi ed nursing Ecolabel school” amount was approximately nursing home home in Tyresö, with the SEK 700 million and a 15-year in Gothenburg” Stora Sköndal Foundati on as rental agreement was signed tenant. • The constructi on of Stock- with the German state. • Hemsö signed a rental holm’s fi rst Nordic Swan • A university building in • Hemsö acquired fi ve nursing agreement and collaborati on Ecolabel school, the Raoul central Helsinki and an upper homes in Germany, of which agreement with the Stock- Wallenberg School in Bagar- secondary school in Jyväsky- one is Hemsö’s fi rst munic- holm Sjukhem Foundati on torp in Solna, was started. lä were acquired. ipal nursing home in the and Raoul Wallenberg School The school will accommo- • Hemsö commenced the country. for a new multi -generati onal date 360 students. development of new schools in • The new police stati on in building with a preschool Staff anstorp, Trelleborg, Nacka, Rinkeby, with approximately and nursing home in Up- Kungälv, Gothenburg, Borås 330 workplaces, was inaugu- plands-Väsby. and Joensuu, and new nursing rated by the Swedish Prime • Hemsö acquired four proper- homes in Gothenburg, Täby Minister, Stefan Löfven. ti es in the old military area and Upplands Väsby. of Ystad.
2 Signifi cant events in 2020 Health care – Pati enten 1, Eye Centre of Excellence in Hagastaden, Solna. Hemsö in brief 3 CEO statement A stable operational year despite turbulent times
In 2020, COVID-19 paralysed the eff ects of the pandemic whole world. The pandemic has on Hemsö’s results was led to immense human suff ering, largely due to our low-risk bankruptcies, economic damage and business model. We have soaring unemployment. We have long-term rental agree- not yet seen the full extent of the ments with predominantly crisis or the long-term eff ects of the public-sector tenants, and pandemic. It will take years for the others who provide taxpay- world to recover. er-funded services. Our success is also due to the long-term approach, As I summarise the year, I send a commitment and professionalism thought to our tenants and to all of Hemsö’s employees and owners, fi nancial sustainability and lower of the health care staff who have who are always striving to make the GHG emissions with healthy building worked so hard under such diffi cult company and the local community materials to integrati ng the social conditi ons. That also applies to other b e tt e r . aspect into the design of both indoor essenti al workers, such as elementa- and outdoor environments. The ry school teachers and other school Many local government budgets vision also highlights the common staff who have gone to work and were already strained before the thread – collaborati on. Every day, we given students a sense of security pandemic, while the need for more are working together with the public and conti nued access to educati on. nursing homes and schools is grow- sector and helping to solve the un- ing. During the year, we strength- met need for schools, nursing homes I am grateful that the pandemic ened our partnership with the public and other public properti es. has not had any signifi cant fi nan- sector. In 2020, Hemsö initi ated cial impact on Hemsö and that our development projects that will add Our enhanced focus on energy employees have fared well under the 650 new nursing home beds and and climate change through cli- circumstances. We have supported 8,000 new school places. mate-smart constructi on is refl ected our tenants by off ering, for example, in several development projects that rent-free premises for quaranti ne Close collaboration is started during the year. and temporary care beds. We also creating innovative decided at an early stage to not development projects One example is the Raoul Wallen- make use of government grants Hemsö’s new vision – We will berg School in Bagartorp – the fi rst in the form of reduced employer strengthen the backbone of society Nordic Swan Ecolabel school in contributi ons and subsidised rent – was launched at the end of the Stockholm – which is an environmen- reducti ons. year. It highlights Hemsö’s mission tally sustainable school for students more clearly, that we are developing and employees as well as our planet. Stable year of operations and managing public properti es to During the autumn, we commenced Hemsö had its strongest year ever, ensure their long-term sustainabil- constructi on for Sköndalsvillan, the in terms of both fi nancial perfor- ity for the enti re community. For fi rst NollCO2-certi fi ed nursing home mance and cash fl ow. The negligible us, that means everything from in Sweden and probably the world.
4 CEO statement This is a pilot project together with ti vely, at year-end. Hemsö’s growth also includes increasing the invest- the Swedish Green Building Council, in Sweden, Finland and Germany has ment rate for renewable energy in and the Stora Sköndal Foundati on as conti nued, and we have diversifi ed the properti es. We are conti nuing tenant. our fi nancing by borrowing in inter- to grow with new development nati onal capital markets. To increase projects and our aim is to create ad- It was also a special feeling starti ng the transparency and understanding diti onal large numbers of new school constructi on of the unique Sandarna of our business model and fi nancial places and nursing home beds. property in Gothenburg, because risk profi le, we decided to engage an an elementary school and a nursing additi onal credit rati ng agency, Fitch The unmet need for public prop- home will be combined in the same Rati ngs, which has assigned Hemsö a erti es in Hemsö’s markets remains building. The building will feature long-term credit rati ng of A. unchanged. Our experience, large spaces for shared meeti ngs and development portf olio and strong acti viti es, where residents of the Future focus balance sheet will enable us to devel- nursing home and students of the Hemsö has embedded sustainability op public properti es in collaborati on school can form rewarding intergen- into the company’s core acti viti es, with municipaliti es and private oper- erati onal relati onships. and our overall objecti ve is to be a ators as we move forward.
I am looking forward to the day “ Regardless of how 2021 evolves, when people of all ages can meet again and I hope we have moved Hemsö’s vision remains fi rm: closer to each other both privately To strengthen the backbone of society.” and professionally during this period. I would like to thank all employees for your fantasti c eff orts during the Another milestone during the year sustainability leader in our segment. year, in a ti me of uncertainty, new was Arkadia, the fi rst elementary During the year, our eff orts were and challenging ways of working and school in Helsinki with a private bolstered by our enhanced focus on immense pressure on our private landlord and the City of Helsinki as digiti sati on and innovati on. In 2020, lives. tenant. The property is undergoing we started a pilot project in arti fi cial a complete refurbishment prior to intelligence and energy opti misati on Regardless of how 2021 evolves, accepti ng new students. to reduce our GHG emissions and Hemsö’s vision remains fi rm: to improve the indoor climate for ten- strengthen the backbone of society. Financial strength is ensur- ants while reducing energy costs. In We are looking forward to conti nu- ing more public properties 2021, we will intensify our focus on ing to contribute to sustainable Hemsö’s strong fi nancial stability and innovati on and digiti sati on projects public properti es in collaborati on capital structure have conti nued, designed to increase the benefi ts with the public sector. with a loan maturity and fi xed-rate of sustainability for our tenants, period of 6.7 and 6.2 years, respec- care users and the community. This Nils Styf, CEO
CEO statement 5 6 Strategy and value creati on Educati on, Gesamtschule Dabendorf, Zossen in Germany Strategy and value creation Hemsö’s business concept is to sustainably own, manage and develop public properties. By meeting the growing need for social infrastructure, Hemsö is contributing to an important social function and creating sustainable growth for the Swedish pension fund system.
Demand for public properties is ex- state, municipal, regional or private pected to rise sharply over the next operators that are taxpayer-funded. 20-year period due to the increasing Of Hemsö’s rental income 94 per population, with strong growth in cent is directly or indirectly derived the 80+ age group, in particular. Fur- from public funds, ensuring a reliable Purpose-built thermore, our cities are becoming and predictable cash flow. larger due to continued urbanisation. Hemsö’s operations are character- This is creating a major need for new ised by a local presence to ensure schools and nursing homes in met- a high level of service, as well as % ropolitan areas. At the same time, efficiency and a strong sustainability the public sector is facing a need for focus. We have been driving the the renewal and modernisation of its development of public properties for existing property portfolio. To help Taxpayer-funded over a decade, which means we have municipalities and regions with these solid experience and specialised challenges, Hemsö has also – in expertise in the segment. addition to being a long-term prop- erty manager – built up extensive development project capacity. This means that we can be a professional partner to the public sector through- Public services out the entire life cycle and help with planning, development and property Source: MSCI management to create new sustain- able public properties. Hemsö’s core market, Sweden, Hemsö’s business model accounts for two-thirds of the com- Hemsö’s business model is characterised by low risk and pany’s property portfolio. Hemsö long-term stable returns due to: has also had operations in Germany • Rising demand driven by demographic changes from 2011, and Finland from 2013. In • Financially stable tenants all markets, there is a stable econ- • Long-term rental agreements omy with strong public finances, • Low vacancies and a welfare sector that is mainly • Low sensitivity to economic fluctuations publicly funded. The tenants are
Hemsö’s markets
Market Sweden Germany Finland
Credit rating S&P AAA AAA AA+ Public sector share of GDP 49% 45% 53% GDP growth 2020 -2.5% -3.9% -2.7% Hemsö’s market value, share 68% 16% 16%
Population Sweden Germany Finland Population 2020 10,380,000 83,190,000 5,540,000 Population 75+ 1,000,000 9,400,000 550,000 Projected population growth, 2040 +11% Source:-1% Statistics Sweden, Eurostat +-0and %OECD Projected population growth for 75+, 2040 +42% +38% +66%
Source: SCB (Statistics Sweden), Statistikcentralen (Statistics Finland) and Destatis
Strategy and value creation 7 8 Strategy and value creati on Educati on, Sandbyhov, Norrköping. Figures in the model pertain to full-year 2019 unless otherwise stated.
Value-creation 1 3. model Resource use
• Capital • Employees • Properti es • Relati onships • Environment
2. 4. Business concept Value we create Sustainably own, Responsible manage and 1development develop public of sustainable properti es 2 communiti es 3
1. 5. Hemsö Society
Ownership, property management and Safe and sustainable public services for development of public properti es for everyone. Hemsö’s surplus is primarily nursing homes, educati on, health care returned to AP3, and to Swedish and the justi ce system. pensioners.
1. Hemsö Environment Relati onships Hemsö is a property company specialised • Energy: 122 kWh/sqm • Customer Sati sfacti on Index: 73/100 Sweden in public properti es – social infrastructure. • Sustainable choice of materials The properti es are predominantly used for • Customer Sati sfacti on Index: Properti es 3.81/5 in Finland taxpayer-funded operati ons and are pur- • Properti es: 392 • Rental durati on: 9.8 years pose-built for public services. • Property value: SEK 62,240 million Properti es • Investments: SEK 5,738 million in new 2. Business concept constructi on, acquisiti ons and existi ng • Lett able area: 2,005 tsqm for social Hemsö’s business concept is to sustainably properti es infrastructure • Environmentally certi fi ed buildings: 56 own, manage and develop public properti es Relati onships • C O emissions Sweden: 5.0 kg CO e/m2 in four specialised areas of acti vity: nursing 2 2 • Long-term and sustainable relati onships • C O emissions Finland: 19.6 kg CO e/m2 homes, educati on, health care and the jus- 2 2 with municipal, state and regional players, ti ce system. Hemsö has mainly public-sector and end customers Completed places since the start tenants with long-term rental agreements. • Nursing home beds: 1,250 4. Value we create • School places: 8,000 3. Resource use Hemsö is driving social development • College/university places: 7,000 Resource use comprises fi nancial capital, for sustainable, safe and purpose-built materials for new constructi on and property public properti es, and environmental acti on 5. Society management, employee experti se, relati on- that benefi ts everyone. In additi on to Hemsö’s eff orts to develop ships with partners, and energy and other safe and sustainable public properti es for ev- natural resources. Financial capital eryone, from young to old, Hemsö’s principal • Profi t from property management: Financial capital SEK 1,810 million owner is AP3. Hemsö therefore hedges the • Equity: SEK 20,082 million • Shareholder dividends: SEK 860 million Swedish nati onal pension and strengthens • Borrowed capital: SEK 38,652 million security for Sweden’s pensioners. Employees 1) Employees • Engagement Index: 88/100 Figures in the model pertain to full-year 2020 unless otherwise stated. • Employees: 138 • 88 per cent of employees are sati sfi ed with their competence development • Employee att endance: 99.2 per cent
Strategy and value creati on 9 Targets and strategies to support the achievement of the SDGs Hemsö works strategically with sustainability and focuses on the areas where we, as a developer and owner of public properties, can make a difference and help to promote sustainability. The Sustainable Development Goals (SDGs) that Hemsö can help to achieve are presented below.
Goal 3 – Good health and well-being Hemsö works to ensure safe and healthy indoor environment in and around our buildings by, for example, using environmental certification schemes, making informed choices about materials and managing properties responsibly.
Goal 4 – Quality education Hemsö works to create and manage sustainable, inclusive and safe learning environ- ments through, for example, the Hemsö Apple concept. In the Skolgårdslyftet project, we are intensifying our focus on the outdoor environment of our schools.
Goal 7 – Affordable and clean energy We work systematically to reduce our energy consumption in buildings and place high demands on energy efficiency in new buildings. Extensive investments in photovoltaic systems and geothermal energy are further examples of how we are supporting the achievement of this goal.
Goal 8 – Decent work and economic growth Hemsö’s activities create social value through the public properties we build and man- age. We generate returns for Sweden’s national pension system and are a long-term and stable employer with satisfied and healthy employees. We are responsible and take a long-term approach to our business, and our relationships with tenants and suppliers.
Goal 11 – Sustainable cities and communities In our activities and when working with others, such as in industry networks and organ- isations and research and innovation projects, we work every day to promote a more sustainable urban development sector.
Goal 12 – Responsible consumption and production Property construction and maintenance is resource-intensive, and we are working actively to minimise our use of resources with measures ranging from resource-effi- cient buildings with floor space optimisation to transitioning to renewable energy and climate-change adaptation in new buildings.
Goal 13 – Climate action Hemsö has adopted a climate strategy and is working actively to reduce our GHG emis- sions in both construction and property management through measures ranging from choice of energy sources and building materials to participating in pilot projects in initia- tives linked to climate-change adaptation in buildings, such as NollCO2 and Local Road- map for a Climate-Neutral Building & Construction Industry in Malmö 2030 (LFM30).
10 Strategy and value creation Satakunnankatu 23, educati onal property in Pori, Finland Strategy and value creati on 11 Hemsö’s four property frameworks To clarify Hemsö’s strategy, the company has four property frame- works. These frameworks aim to ensure a low level of portfolio risk, and that Hemsö’s cash flow remains stable over time.
Public-sector tenants Target 50% Public-sector tenants are to ac- receive rental income directly Outcome: count for at least 50 per cent of from the state, municipalities or % 65 Outcome rental income. Hemsö’s business regions. This provides stability 60 55 % model is based on taxpayer-fund- since the ability of these tenants 63 ed tenants in an established sys- to meet their payment obliga- 50 tem with publicly funded welfare tions is strong. 45 2016 2017 2018 2019 2020 services. Hemsö endeavours to
Nursing homes Target 30% Nursing homes are to account linked to the demographic Outcome: for at least 30 per cent of rental trend, where the proportion of % 45 Outcome income. The nursing homes people aged 80 and over is driv- 40 35 % segment is showing strong, long- ing demand. Residual value risk 38 term and rising demand, which is low since nursing homes can 30 guarantees stable rental income be converted into other types of 25 2016 2017 2018 2019 2020 over time. Demand is directly residential facilities.
Metropolitan areas and large cities Target 75% At least 75 per cent of the prop- For this reason, strong long- Outcome: erty value is to be concentrated term demand for Hemsö’s % 85 Outcome to metropolitan areas and large properties is secured by concen- 80 cities.Demand for public proper- trating a high percentage of the 75 83% ties is mainly driven by demo- property holding to metropoli- graphics and urbanisation. tan areas and large cities. 70 2016 2017 2018 2019 2020
Rental duration Target 5 years The rental duration is to be at developments have normally a Outcome: least five years. To ensure sta- duration of 15-25 years, with an- Years 10 Outcome ble, predictable and inflation-ad- nual rent adjustments to reflect 8 justed income, Hemsö strives for increases in the consumer price 9.8 6 years long-term rental agreements. index. Rental agreements for new 4 2016 2017 2018 2019 2020
12 Strategy and value creation Hemsö’s targets
Target for sustainable business
Engagement Index (EI). Target Outcome: 77% Target: The Engagement Index also received high scores during % 100 score will be at least 77 per cent. the year. 80 Outcome The EI is part of the Employee 60 88% Engagement Index (EEI), which Outcome: 88 per cent, which 40 includes the Leadership Index means that the target for 2020 20 and Team Efficiency Index, and was achieved. 0 2016 2017 2018 2019 2020
Target Energy consumption 3% Outcome: Outcome Target: In the comparable port- Outcome: In 2020, energy sav- % 10 folio (Sweden), energy savings ings in the comparable portfolio 8 9.2% shall be at least three per cent (Sweden) amounted to 9.2 per 6 per year. cent. 4 2 0 2018 2019 2020
Target Return on equity 15% Outcome: Target: Average return on equity Outcome: At the end of 2020, % 30 Outcome shall amount to 15 per cent over average return on equity over 20 a five-year period. 24.3% a five-year period was 24.3 per 10 cent. 0 2016 2017 2018 2019 2020
Financial policy
Target Loan-to-value ratio 70% Outcome: Target: A maximum loan-to- Outcome: In 2020, Hemsö’s loan- %% 80 Outcome value ratio of 70 per cent. to-value ratio declined to 60.0 60 60.0% per cent (62.1) due to shareholder 40 contributions, positive income 20 0 from property management and 2016 2017 2018 2019 2020 rising property values.
Target Interest-coverage ratio 2.5 times Outcome: Target: An interest-coverage Outcome: In 2020, the inter- timesggr 6 Outcome ratio of at least 2.5 times. est-coverage ratio amounted to 4 4.5 4.5 times. 2 times 0 2016 2017 2018 2019 2020
Hemsö’s targets 13 Hemsö is strengthening the back- bone of society – and you can join us Our learning process starts in our properties, which is also where we sum up our life’s work. Public properties are properties for nursing homes, -ed ucation, health care and the justice system – properties that are the back- bone in our society.
Hemsö’s business concept is to ties, Hemsö plays a key role and has The aim of our business operations is sustainably develop, own and manage a strong commitment to promoting to work together with the public sec- public properties. The properties are social sustainability. More children tor to help meet these needs. Our designed with a focus on the people are being born and we are living lon- close collaboration, where everyone who will be living and working there, ger. There is a major unmet need for interacts in the early stages, enables to ensure they have the right condi- new schools and nursing homes, and flexibility and innovation by daring to tions for working, learning, safety, de- meeting this need requires capital, try new ways to find better solutions. velopment and care. Our ownership experience, resources and time – Using the skills and experience we is guided by a long-term approach which are in short supply for many have built up in hundreds of prop- – we develop, own and manage our municipalities. The development of erty projects over the years, Hemsö properties. Our profits are mainly new public properties is a consider- can help the public sector think in returned to Sweden’s pensioners able investment for a municipality, new ways, so that the activities to through our largest owner, the Third yet these properties are critical to be conducted in the building receive Swedish National Pension Fund. meeting growing needs and ensuring the best conditions now, and from a a sustainable situation for municipal long-term perspective. In 2020, Hemsö initiated develop- residents. ment projects that will add 650 new nursing home beds and 8,000 new school places. If we continue to work together to challenge old truths and find new, sustainable ways forward, School and we will develop and strengthen our Nursing home beds* college/university places* society. Together, we can give the society a sustainable backbone, so that we are all better prepared for 650 8,000 tomorrow’s challenges.
Development together As a long-term owner, property man- ager and developer of public proper-
14 Hemsö is strengthening the backbone of society *Number of places/beds added by development projects initiated in 2020. We are picking up speed Using AI, Myrspoven will actively opti- In 2020, Hemsö continued to invest mise the indoor climate of a building at in digitisation and innovation. The the lowest possible cost. The objective The Skolgårds- aim is to harnesses the power of digi- is a more pleasant indoor climate lyftet project tal technologies, and to continuously for our tenants, while we reduce the develop Hemsö and our offering to energy consumption and contribute to Hemsö has been running the tenants. a more sustainable society. ‘Skolgårdslyftet’ project for several years, aimed at raising the quality We are strengthening our systematic At Satakunta University of Applied of our school playgrounds. Our approach across the entire chain – Sciences in Pori, Finland, Hemsö goal is to make an inventory of from macroeconomic monitoring implemented a digital twin and all school playgrounds in the and idea generation to concept data management system through Swedish portfolio by 2022, in development, pilot projects and the Platform of Trust. Data from various order to upgrade them according implementation of new solutions. sources, such as building automation to needs. School playgrounds are We monitor trends and initiate and energy metering, is connected an essential part of the learning pilot projects with various partners, to the platform and harmonised to environment for children and such as proptech actors. Real estate increase energy efficiency, optimise young people. Research findings digitisation touches all levels – from the use of space and enable proac- from the Swedish University of Ag- infrastructure for optimised building tive maintenance. The digital twin ricultural Sciences (SLU) in Alnarp maintenance to new solutions for is a virtual replica of the property in show how the planning of outdoor increased user and business value 3D, in which data and information environments is important for how using, for example, sensors, digital is connected to various physical children play and interact with na- interfaces and digital aids. These assets in the building. For example, ture. School playgrounds with both solutions free up time, increase the quality of the indoor air and any greenery and areas for play and productivity and reduce costs and faulty equipment can be mirrored social interaction promote learning emissions by, for example, lowering and tracked in the twin. This sim- and reduce stress. The outdoor energy consumption. plifies maintenance since both the environment should therefore physical location and type of error be stimulating, but also a place By continuously identifying the can be investigated virtually. for peace, quiet and reflection. In needs and forces that are driving 2020, 14 school playgrounds were our users, we are creating a basis Hemsö also participates in various completed and the inventory will for innovative solutions and efficient partnerships and research projects. continue so that we can create digitisation for our tenants, for those In collaboration with other property more inspiring and developing who use our properties and for companies and the Swedish Univer- outdoor environments. Hemsö as a company. sity of Agricultural Sciences (SLU) in Alnarp, we are participating in a From idea to action project with Vinnova that focuses In winter 2020, Hemsö initiated a on green outdoor environments and pilot project in three of our prop- their significance for the workplace based on a model for rest and recov- erties based on AI technology from environment. The aim is to develop ery in the workplace. The goal is to Myrspoven. The aim is to explore how a tool for assessing and developing boost the well-being and perfor- AI can be used for energy efficiency. qualitative outdoor environments, mance of students and employers.
Hemsö is strengthening the backbone of society 15 The Hemsö Apple
School playgrounds and the indoor environment are some of the areas that Hemsö evaluates when
Sustainable property developing new schools and managing our exist- management ing school properties. We do not believe there is
a one-size fits-all solution, which is why we work Design
closely with the staff and students of each school Welcoming to best meet their specific needs, opportunities and challenges. Adaptable A sense of belonging bullying However, we do believe that a uniform and Anti- systematic process for these efforts is best for everyone involved and have therefore created the Hemsö Apple. It is a work tool with a holis- Co-utilisation tic perspective, based on own experience and Indoor environment Space research, and provides support for everything s - from decision-making in the early stages of new Climate efficient construction, to prioritisation and consensus on Learning spaces playground adaptations in existing schools. It is also used smart for sharing best practices and lessons learned, and in Hemsö’s continuous improvement and Quality experience feedback processes.
The Hemsö Apple is continuously updated as ex- perience from various projects is documented.
Tomorrow’s nursing homes
In 2020, Hemsö commenced forward-looking work to develop the company’s nursing home offering. We identified needs and driving forces for the elderly, employees and family members through in-depth interviews, good practice observations from nursing homes, workshops, interviews with researchers and experts, and conducted a survey of the use of assis- tive technology.
The time spent in nursing homes is an important part of life. The key to a good residential facility is dedicated employees who care about the health and well-being of each resident, and who inspire confi- dence in their loved ones. Dedication can be created in everything from a property that enables the best social care, to the staff having their own place for rest and relaxation.
Other key factors are stimulating outdoor environ- ments, access to the local surroundings, space for activities and access to simple technology for watch- ing a movie or using video calls to stay in touch with the family. COVID-19 has led to perspectives on both infection control and the social aspects of isolation.
These insights form the basis for Hemsö’s continuing efforts with Tomorrow’s nursing homes in 2021.
16 Hemsö is strengthening the backbone of society Hemsö as a partner Hemsö’s mission is to create purpose-built premises for health care, education, elderly care and the justice system. Our aim is to offer flexibility, and to create environments where everyone feels comfortable. 7 reasons why municipalities choose Hemsö Specialised knowledge With more than a decade of experience in public properties, we have good knowledge of the activ- ities conducted on our premises and their specific requirements.
A stable and long-term partner Because of our owners, we can grow and meet the changing needs of our customers, regardless of the economic climate. Low business risk combined with financial stability create security for our tenants.
Long-term property management We have a long-term approach – we combine property management and development projects with long-term management and letting.
Access to capital Our financial strength and long-term approach form the basis for owning, managing and develop- ing effective public properties.
Availability and fast decision-making Our properties are managed locally by our own employees as well as external maintenance contractors. That means we have short and fast decision-making processes, can be available Hemsö’s and understand our tenants’ needs. surplus goes to Swedish Hemsö’s surplus is mainly returned pensioners to Swedish pensioners Hemsö is 85-per cent owned by the Third Swed- ish National Pension Fund.
Ability to compare By choosing Hemsö as a developer and property owner, municipalities can compare the perfor- mance of their own organisation with Hemsö. That inspires both parties to improve.
Hemsö is strengthening the backbone of society 17 In 2020, Hemsö Day was held in August in the form of a virtual conference.
Employees Everyone who works at Hemsö is a passionate expert – our goal is to make the world a litt le bit bett er every day. We want our colleagues, tenants and investors to be proud of what we do both today and tomorrow. That is what we believe is the key to an infi nitely sustainable workplace and company.
A workplace with head according to the Employee Net Employee development and heart Promoter Score (eNPS), the percent- It’s no coincidence that Hemsö’s em- Hemsö aims to be an employer that age of ambassadors has conti nued ployees choose to stay with the com- can retain and develop employees, to rise. The employee engagement pany. Hemsö provides many oppor- and att ract new colleagues. Both cul- score also rose and was above the tuniti es for employees to develop. All ture and sustainability are important high-performance benchmark, which employees are able to infl uence their to us and by that, we don’t only mean is a comparison with the absolute own role, as well as the business in values, but also a permissive culture top companies. general. That lays the foundati on that allows employees to test their for employee commitment and mo- ideas in practi se and dare to make A different year ti vati on. As a basis for professional mistakes. Our culture is characterised Like the rest of the world, Hemsö’s development, all employees have an of accountability, fl exibility and a pas- employees were aff ected by the individual development plan that is sion for the social value that Hemsö pandemic. Our employees switched established together at their annual helps to create. The ability for em- to remote working and worked con- performance review. ployees to shape the directi on of their siderably more from home. Hemsö work with new ideas and suggesti ons has kept track of its employees and Hemsö off ers conti nuous compe- is something that characterises our paid extra att enti on to the state of tence development through training environment. Work processes are their mental and physical health, and by giving employees more characterised by openness and fast home workspace and contact with responsibility and more advanced decision-making processes. their colleagues and manager. tasks. We always try to recruit inter- nally fi rst. The employee survey conducted in Frequent pulse surveys, health ac- 2020 showed that all index scores ti viti es and on-line training courses Hemsö’s employees have high levels have developed positi vely and, were introduced. of competency and are willing to
18 Employees learn new skills. During the year, ti es to its employees. Hemsö has the several employees were recruited to highest number of nominati ons in new positi ons within Hemsö. the industry. Hemsö’s core values We also help each other to develop. Leadership and company Many employees have unique cut- culture with a common set Accessible ti ng-edge knowledge and experi- of values We are locally based and work ence, and Samhällsskolan (the Social Leadership is important to us. Strong closely with our customers. School) was established in 2017 to leaders who can moti vate, develop We listen carefully and always disseminate that knowledge. This is and support their colleagues is our strive to promote positi ve a school where employees describe leadership philosophy. Management dialogue. We are a dependable and communicate their own unique days with a focus on leadership are and accessible partner, with speciality and working day. This form held every year. In 2020, this was a high availability. of knowledge transfer has been virtual event with a focus on remote appreciated and new topics are con- leadership and leadership during Reliable ti nuously added in step with changes change. Specifi c training courses are We take responsibility for in the external environment and the arranged for managers on the basis the properti es we manage company. Every year, Hemsö mea- of needs and in 2020, salary setti ng and build confi dence through sures the percepti on of competence and employeeship were on the agen- fi nancial stability and stable development. In the latest employee da. When recruiti ng new managers, ownership. We contribute to survey, 88 per cent responded posi- Hemsö’s leadership competencies sustainable development and ti vely and 12 per cent neutrally to the guide the selecti on of candidates. our properti es are part of the questi on ‘Are you able to develop in social infrastructure. your role?’ Our core values are integral to every- thing we do at Hemsö. The Hemsö Progressive Universum named Hemsö ‘Career School plays a key role in building a We drive developments in our Company of the Year’ for the fi ft h common set of values. In this school, industry. We develop off erings consecuti ve year. A stamp of quality new employees complete practi cal and premises based on the indicati ng that the jury rates Hemsö and theoreti cal exercises in order to requirements and preferences as one of the top 100 companies in understand and embrace Hemsö’s of our customers. Sweden when it comes to off ering value words – accessible, reliable development and career opportuni- and progressive. Hemsödagarna
Employees 19 (Hemsö Days) – an internal company Tomorrow’s talents and background are important for conference for all employees – is To att ract young talent, Hemsö Hemsö’s development and compet- also held every year. In 2020, this meets students every year at labour iti veness. We have an even gender was a virtual event and focused on market events, or at meeti ngs where balance across the enti re company Hemsö’s culture, key strategic issues students are invited to Hemsö’s and at senior management level. and changes in macroeconomic fac- head offi ce. The company also However, we are sti ll not sati sfi ed. tors that aff ect the operati ons. off ers summer jobs, internships and We are constantly striving to support to several students for their improve diversity. Hemsö’s view is Code of Conduct degree projects in urban planning that all people are equal, and that Hemsö’s Code of Conduct describes and property management. In 2020, everyone should have the same how our values, visions, obligati ons Hemsö employed its sixth trainee opportuniti es for development re- and expectati ons guide our everyday and several young talents. We off er gardless of sex, ethnic origin, cultural acti ons, and provides guidance for all employees a permanent positi on background or age. employees and other stakeholders. with att racti ve employee benefi ts. Hemsö’s aim is that all new em- Hemsö has a zero tolerance ap- ployees will complete training in Health and balance proach to harassment and takes Hemsö’s Code of Conduct. Due to Hemsö aims to be a health leader clear preventi ve measures. The com- the coronavirus, however, it was not by taking a proacti ve approach pany measures and regularly moni- possible to off er this training and the to health and well-being at work. tors these issues in, for example, the Code of Conduct was communicated Hemsö promotes a work-life balance, employee survey. In 2020, salaries via Hemsö’s intranet. Hemsö has a opportuniti es for exercise and a were reviewed and showed that, as whistleblowing system at hemso.se long-term focus on health. All em- in the previous two years, there are that guarantees complete anonymity ployees are off ered physical acti vity no pay gaps between women and for reporters. The new system makes subsidies and regular health checks. men at Hemsö. it easier for internal and external Hemsö’s Workplace Handbook stakeholders to submit anonymous guides the handling of occupati onal Creati ng a work environment based reports of suspected unethical con- health and safety (OHS) issues. The on diversity requires a long-term and duct or irregulariti es in the compa- starti ng point is to ensure systemati c comprehensive approach. It involves ny’s operati ons. OHS management in accordance creati ng the conditi ons for taking ad- with applicable laws and regulati ons. vantage of every employee’s unique To reduce the risk of corrupti on, abiliti es and assets, but also working there are procurement procedures In 2020, Hemsö’s employee att en- acti vely to prevent discriminati on, and signature authority rules in dance rate was 99.2 per cent (2019: bullying and prejudice. place. Any cases of non-compli- 97.5, 2018: 98.9) and there were zero ance are handled according to a work or employee or work-related special procedure and reported to accidents or fataliti es. the Board. In 2020, no incidents of corrupti on or legal violati ons were Diversity and inclusion reported in connecti on with Hemsö’s Hemsö aims to employ people with operati ons. The same applies to diverse backgrounds and experienc- 2019 and 2018. In 2020, there were es. This helps to broaden the com- two reports that led to investi ga- pany’s knowledge base and create ti ons. Both cases were subsequently a more dynamic work environment. dismissed. Variati on in terms of gender, age
Gender balance, management Gender balance total, % Age balance
<29 years, 13% Men, 60% Men, 43% 30-49 years, 62% Women, 40% Women, 57% >50 years, 25%
20 Employees New employees In 2020, Hemsö recruited several new employees. Three of them – Fredrik Hörnsten, Simon Bürger and Malin Boman – explain why they wanted to start working at Hemsö.
Malin Boman, innovation manager
Why did you chose Hemsö? “I was longing for a job with a Fredrik Hörnsten, Simon Bürger, long-term focus and looking for digitisation manager property manager, Germany a company that really made a diff erence. When I met Hemsö, I Why did you chose Hemsö? Why did you choose Hemsö? knew immediately that this was “I was working as a consultant and “There were two main reasons. a forward-thinking company that had no focus on the property in- First of all, I wanted to work in a likes development and innovati on, dustry at all. But a recruiter asked small team with fl at hierarchies, just like me. It is truly inspiring to me whether I would like to meet where you know you can trust your be part of a company that contrib- Hemsö – and what an eye-opener colleagues and make fast decisions. utes to the social infrastructure it was! Hemsö grew before my eyes I was also interested in working and to the everyday life and lives of throughout the enti re recruitment with publicly funded services and so many people.” process, and is sti ll growing. It’s social insti tuti ons that make a real an exciti ng industry and right contributi on to people’s lives.” Hemsö invests in innovati on. How now, digital technology is opening do you feel you can contribute? new horizons. Hemsö wants to be What was it like when you fi rst “As an innovati on manager, I create involved, to leverage digital ad- started? conditi ons for even more innovati on vances, develop the business and “I felt really welcome from the and innovati ve thinking. It involves stay one step ahead.” start and I love the great atmo- how we can develop our properti es sphere in the team. It was very in- and our role as a property owner. Hemsö has prioriti sed digital ini- teresti ng to meet the fi rst tenants My job is to help the organisati on ti ati ves. How is this manifested? and see the properti es. They gave become as innovati ve and effi cient “There is a general willingness, me some good feedback.” as possible – from capturing ideas to especially from management, to developing new soluti ons.” go further and really embrace the What’s next? digital transformati on. Hemsö “I’ll focus on the existi ng property What will be important to develop already has a strong and successful portf olio in Germany and I want to as we move forward? off ering in constructi on and prop- conti nue developing the good rela- “First of all, we have to understand erty management, but wants to do ti onship we have with our tenants the needs of children, elderly peo- more. We are currently looking at into a successful partnership.” ple and everyone who works in our how technology can help us con- properti es. To always want to make nect with the real needs of users, their day-to-day life easier. There so that we can off er new types of is a huge commitment throughout services at schools and nursing all of Hemsö and a great deal of homes via digital soluti ons.” innovati on in the pipeline.”
Employees 21 Market overview Hemsö is active in Sweden, Finland and Germany. A common denominator for these markets is that public services are mainly financed by municipalities, regions or the state.
Private-sector tenants also receive term care insurance fee is paid to funding from municipalities, regions the nursing home where the care Definition of a or the state. In Sweden, municipal- recipient chooses to live. 94 per public property ities pay a sum of money (a school cent of Hemsö’s total rental income voucher) to the independent schools is derived from taxpayer-funded A property that is predominant- ly used for taxpayer-funded where students are enrolled. For operations. operations and is purpose-built nursing homes in Germany, a long- for public services. Interna- tionally, these properties are generally referred to as social infrastructure.
SWEDEN
Economic outlook Sweden’s support to mitigate the The Swedish economy slumped 3 per GDP growth, unemployment and economic impact of the global pan- cent in 2020. The unemployment inflation in Sweden demic has included tax relief, such as rate rose in 2020 and is now 8.3 per % 5 9 % 4 8 simplified eligibility requirements for cent. The inflation rate is still low at 3 7 unemployment benefits, reorien- 0.6 per cent.1 2 6 1 5 tation support and deferred tax for 0 4 companies, as well as a temporary The Swedish Manufacturing Purchas- -1 3 -2 2 deferral of interest payments for ing Managers Index showed very high -3 1 -4 0 households. levels of activity in December 2020 2012 2013 2014 2015 2016 2017 2018 2019 2020 2 with rising orders , which means we Real GDP (Growth %) (lhs) Unemployment rate (%) (rhs) are now in a recovery phase. Inflation (CLI) (%) (lhs) Source: Oxford Economics, CBRE House-view (January 2021)
Demographics In the 2020s, those born in the 1940s has low standards of accessibility for Growth in the number of will be over 80 years of age. This elderly people with limited mobility. +75-year-olds in Sweden group consists of almost 550,000 1,600,000 people and according to Boverket The growing proportion of elderly in 1,400,000 +42% 1,200,000 (the Swedish Board of Housing, Build- the population will continue as life 1,000,000 ing and Planning), they are approach- expectancy increases. Moreover, by 800,000 ing an age when the need for care 2040, the total population of Sweden 600,000 400,000 will increase. According to a report is expected to reach 1.1 million, up 11 200,000 per cent compared with 2020. The 0 published by Boverket, demand for 2020 2025 2030 2035 2040 new housing for the elderly will rise proportion of the population aged Source: CBRE Research. in many Swedish regions. A high pro- 75+ is expected to rise by over 40 per portion of the Swedish housing stock cent.
1) Oxford Economics, CBRE House-View 2) Swedbank/Silfw
22 Market overview Transaction market In 2020, the transaction volume in In 2020, the retail volume rose from Total transaction volume per year, the Swedish real estate market was SEK 12 billion to SEK 14 billion, due to Sweden SEK 182 billion, down 6 per cent com- a growing interest in retail areas. 250,000 pared with the record year of 2019. 200,000 Interestingly, all three large cities – Foreign investors accounted for 150,000
Stockholm, Gothenburg and Malmö a considerably lower share of the 100,000 – saw lower transaction volumes transaction volume year-on-year – 17 50,000 compared with 2019, while volumes per cent in 2020 compared with 33 0 increased for the rest of Sweden. per cent in 2019. Travel restrictions 2015 2016 2017 2018 2019 2020 clearly affected cross-border vol- Total volume SEK mn The reason for this geographic umes during the year. Source: CBRE Research. change is probably linked to the change in the sector composition of the transactions. Multi-family volumes were slightly lower than in 2019, but remained the largest real estate segment in 2020. The public properties segment, which had a record year in 2020, was second larg- est. Meanwhile, the office segment declined 50 per cent, with most of this volume in the largest cities.
The transaction volume for retail and logistics declined 17 per cent year- on-year, which was more likely due to dwindling supply than demand.
Transaction market for public properties During the pandemic, public, resi- The number of investors will contin- Total transaction volume for dential and logistics properties were ue to rise, although the majority are public properties and share of total volume, Sweden. most favoured by investors, and yield still Nordic or domestic. However, compression continued in 2020. Mar- while more foreign investors are 50,000 30% ket demand for public and residential starting to show interest, the main 40,000 25 20 properties is considered stable while obstacle is usually that the available 30,000 the segment for logistics properties units/portfolios are generally too 15 20,000 is driven by e-commerce growth. small. 10 10,000 5
0 0 Amongst public properties, lower Municipal finances are burdened by 2015 2016 2017 2018 2019 2020 prime yields are noted for nursing an ageing population, which means Care volume SEK mn Care, % of total homes than for properties related they will have to seek financing for Source: CBRE Research. to the justice system (such as court their core business. Since many houses, police stations) or education. nursing homes in Sweden were built Prime yield and 10-year Yield compression for public prop- between 1960 and 1990, the number government bond, Sweden erties, particularly nursing homes, of beds will have to be increased and % 6 continued in 2020 and reached 3.80 the existing property stock will need 5 per cent for Sweden as a whole (even to be refurbished. 4 lower in the large cities). 3
2
1
0 2015 2016 2017 2018 2019 2020 Prime yield – Offices Prime yield – Care Prime yield – Hotels 10-year govt. bond yield Source: CBRE Research. Market overview 23 FINLAND
Economic outlook Finland coped relatively well during Financial growth will hopefully GDP growth, unemployment and the pandemic compared with many recover in 2021 as the vaccinations inflation in Finland
countries in the Eurozone, both get underway. The pandemic will 5 9 % socially and economically. Finland put further pressure on the finances 4 8 3 7 took swift measures early on to fight of Finnish municipalities and the 2 6 the pandemic, including tight travel structural trend of municipality out- 1 5 0 4 restrictions, nearly EUR 20 billion of sourcing will probably continue. The -1 3 new government debt, large fiscal Finnish public property market has -2 2 stimulus for troubled sectors and scope for more growth and the key -3 1 -4 0 businesses as well as regional guide- drivers are the rapidly ageing pop- 2012 2013 2014 2015 2016 2017 2018 2019 2020 Real GDP (Growth %) (lhs) lines and restrictions. ulation and municipality outsourcing. Unemployment rate (%) (rhs) Inflation (CLI) (%) (lhs)
Source: Oxford Economics, CBRE House-view (January 2021)
Demographics Finland is experiencing a rapidly age- forecast by Statistics Finland expects Growth in the number of ing population. The number of over the population to reach 5.54 million +75-year-olds in Finland 75-year-olds is expected to increase by the end of 2021. This demographic by more than 350,000 people, trend of a rapidly ageing population 1,000,000 +66% representing 66-per cent growth by will continue to favour the public 800,000 2040. Finland’s annual population properties market in Finland. 600,000
growth will remain slow (0.20-0.40 400,000 per cent) due to low birth rates and 200,000 low net migration. The population 0 2020 2025 2030 2035 2040
Source: Statistics Finland.
24 Market overview Transaction market In 2020, the Finnish transaction vol- public properties (21 per cent) and Total transaction volume per year, ume was EUR 6.0 billion, down 13 per residential (18 per cent). The two Finland cent year-on-year. Finland accounted sectors with the highest growth 12,000 for the largest share of cross-border year-on-year were industrial/logistics 10,000 activity and foreign capital in the and public properties, with 43 and 8,000 Nordics with a five-year average of 40 per cent respectively. 6,000 53 per cent (57 in 2020). Restrictions 4,000 on travel and movement weighed Prime yield movements in 2020 2,000 heavily on market activity in 2020. for centrally located properties 0 reflected the impact of the pandem- 2015 2016 2017 2018 2019 2020 Total volume € mn In 2020, the Helsinki metropolitan ic on various real estate sectors. Source: CBRE Research. area received 62 per cent of the total The prime yield for central hotels invested capital, EUR 3.7 billion. The decompressed considerably during largest sector in 2020 was offices the pandemic, while the prime office with EUR 19.9 billion in invested yield rose slightly at year-end. capital and 32 per cent of the total transaction volume, followed by
Transaction market for public properties The Finnish transaction market for are somewhat immune to market Total transaction volume for pub- public properties ended the year cycles. The public property market lic properties and share of total on a high note with a volume of in Finland is dominated by domes- volume, Finland. EUR 1.3 billion, representing 40 tic and Nordic investors, but there 1,500 25% per cent growth from the previous have been notable market entries 1,200 20 year. There were large M&A deals by foreign capital in recent years 900 15 in 2020, since both domestic and and the foreign interest for this international investors were looking sector is likely to continue, provid- 600 10 for alternatives to the traditional real ed that deployable capital remains 300 5 estate sectors. Demand for public high. The yield on Finland’s 10-year 0 0 2015 2016 2017 2018 2019 2020 properties has grown steadily in government bond remains negative Care Volume € mn Care, % of total recent years and with a 21 per cent within the framework of the massive share, this was the second-largest stimulus measures performed by the Source: CBRE Research. sector in Finland in 2020. European Central Bank. Prime yields for public properties (primarily nurs- Prime yield and 10-year Investors are attracted by the demo- ing homes) continued to decompress government bond, Finland graphic and structural megatrends in 2020, on the back of continued % 8 that are driving demand for many strong investor demand and favour- 7 types of public properties. The able market fundamentals. 6 5 sector continue to offer attrac- 4 tive targets for investors seeking 3 2 steady, long-dated cash flows that 1 0 -1 2015 2016 2017 2018 2019 2020 Prime yield – Offices Prime yield – Care Prime yield – Hotels 10-year govt. bond yield Source: CBRE Research.
Market overview 25 GERMANY
Economic outlook According to preliminary estimates December 2020, up 0.9 percentage GDP growth, unemployment and from the German Federal Statistical points compared with the year-earli- inflation in Germany Office (Destatis), price-adjusted GDP er period. The coronavirus pandemic % 5 8 % 4 7 fell 5 per cent in 2020 year-on-year. put an end to the 14-year increase in 3 2 6 In 2020, after a ten-year growth employment that had even outlasted 1 5 0 4 period, the German economy was the financial and economic crisis of -1 again hit by a deep recession, in 2008/2009. Particularly affected -2 3 -3 2 which COVID-19 affected nearly were marginally employed persons -4 -5 1 every sector. Production was cur- and self-employed persons, while -6 0 tailed, in some cases massively, in the number of employees receiving 2012 2013 2014 2015 2016 2017 2018 2019 2020 Real GDP (Growth %) (lhs) the service sectors as well as in the social insurance remained stable. Unemployment rate (%) (rhs) manufacturing industry. In contrast, Inflation (CLI) (%) (lhs) Source: Federal Statistical Office (Destatis), Federal the construction industry was able Employment Agency. to hold its own during the crisis with Note: not calendar and seasonally adjusted a 1.4 per cent increase in gross value added year-on-year. The unem- ployment rate was 5.9 per cent in
Demographics According to the latest estimates by in 2017. The current development Growth in the number of Destatis, 83.2 million people lived in impressively shows the structural +75-year-olds in Germany
Germany at the end of 2020, which change in Germany’s ageing society. 1,000,000 means that the population has not The majority of those in need of +38% 800,000 increased for the first time since care (80 per cent) receive a care 2011. This is believed to be the result allowance and are cared for in their 600,000 of lower net migration, higher death own homes by relatives or outpa- 400,000
rates and slightly fewer births year- tient care services, while more than 200,000 on-year. 800,000 people receive full-time 0 residential care. In view of the chang- 2020 2025 2030 2035 2040
In 2020, the proportion of people es in family structures, the fact that Source: Federal Statistical Office (Destatis; 14th over 75 was around 9.4 million, or 11 family members live far away from coordinated population projection – base 2018). per cent of the total population. The each other and the singularisation demographic trend means that this of the population, it can be assumed age cohort will increase by 16 per that the proportion of family mem- cent by 2040, while the number of bers providing care will continue to people in these age groups will in- decline in the future. Accordingly, crease by 38 per cent in the forecast professional inpatient care in nursing period. With rising longevity, the homes and senior residences as well need for long-term care is also likely as outpatient care in assisted living to increase. concepts will continue to grow in importance. In 2019, around 4.1 million people in Germany were in need of long-term care, compared with 3.4 million
26 Market overview Transaction market In 2020, EUR 79.2 billion was chan- In 2020, the trend towards premi- Real estate transaction volume total* nelled into Germany’s real estate um properties in large cities with (commercial real estate and multi-family investment market, down 5.5 per a low risk profile was even clearer, properties**) per year, Germany cent compared with the record year while demand outside large cities 100 of 2019. favoured properties with long rental 80 agreements and strong tenants, 60 Office investments remained the such as the public sector. Against most important asset class with 35 the background of COVID-19 and 40 per cent (EUR 27.6 billion), followed its consequences, these defensive 20 by residential (25 per cent), retail investments are experiencing an ad- 0 2015 2016 2017 2018 2019 2020
(15 per cent) and logistics (10 per ditional surge in demand that cannot Total investment volume € bn cent). Office property prime yields be covered by supply. Moreover, Source: CBRE Research, 2021 in the Top 7 cities remained at their institutional investors tended to * Exclusive minority interests in the context of all-time low and the strong demand reshuffle their real estate portfolios corporate takeovers amounting to EUR 2.24 for multi-family housing led to yield in 2020 in favour of multi-family and billion in 2020. compression, which is approaching public properties, along with logistics **Multi-family transactions with 50 and more units. the 2 per cent threshold. Shopping and light industrial. centres have been significantly affected by current challenges, with yield decompression of 1 percentage point year-on-year. Hotel yields are also half a percent- age point higher year-on-year.
The transaction market for public properties* In 2020, the investment volume on en above all by large-scale portfolio Total transaction volume for the German public properties market transactions. public properties and share of total volume, Germany. surged 61 per cent year-on-year to
EUR 3.4 billion. These levels signified At the end of 2020, the most 5 5 % that the public properties market well-maintained nursing home prime 4 4 significantly outperformed the peak yield stood at 4 per cent, reflecting years to date of 2016 and 2018. yield compression of 0.5 percent- 3 3 The decisive factor for this trend age points compared with year-end 2 2 was not only the unbroken high 2019 – and down 0.25 percentage 1 1 demand from investors, but also points since the third quarter of 0 0 the economically stable situation of 2020 alone. The primary factors for 2015 2016 2017 2018 2019 2020 Investment volume, € bn the operators, which was at least this trend include growing demand, Healthcare as % of total investment volume partially ensured by the reimburse- dwindling supply and stable cash Source: CBRE Research, 2021 ment of pandemic-related additional flows in the short and long term, also * As of 2018, health/medical centres, (rehab) clinics expenses by the government. during the pandemic and the finan- and sheltered housing are included. cial crisis. A little more than 10 years A good 20 per cent of the investment ago, yields started at just under 8 Prime yield and 10-year government bond, Germany volume in 2020 was attributable to per cent. site developments. New build activ- % 6 ities are nevertheless not keeping 5 up with society’s needs, especially 4 3 in nursing homes. International 2 investors were disproportionately 1 represented in 2020 with a market 0 share up 8 percentage points to 69 -1 2015 2016 2017 2018 2019 2020 per cent. This development was driv- Prime yield – Offices Prime yield – Care Prime yield – Hotels 10-year govt. bond yield
Source: Bundesbank, CBRE Research, 2021.
Market overview 27 28 Market overview Property portfolio Hemsö’s property portfolio contains properties for nursing homes, education, health care and the justice system in Sweden, Finland and Germany. The port- folio is well-diversified and at year-end, the market value was SEK 62.2 billion.
At year-end, the market value of Portfolio development schools and nursing homes. Hemsö Hemsö’s property portfolio was Hemsö is growing through acquisi- also has started to develop new SEK 62.2 billion and comprised 392 tions, investments in existing proper- properties in Finland and Germany. properties in four categories: nursing ties and by developing new proper- In 2020, Hemsö invested SEK 2,601 homes, education, health care and ties. In 2020, a total of 32 properties million in new construction and SEK the justice system. The lettable area were acquired for SEK 2,483 million. 654 million in existing properties. was 2,005,000 square meters and Property acquisitions amounted contracted annual rent amounted to to SEK 615 million in Sweden, SEK Hemsö is continuously striving to raise SEK 3,340 million. Net operating in- 1,521 million in Germany and SEK the quality of its property portfolio. come amounted to SEK 2,425 million. 348 million in Finland. Acquisitions This is mainly carried out in develop- were made in all of Hemsö’s prop- ment projects, where modern and Hemsö owns properties in Sweden, erty categories, and met Hemsö’s sustainable public properties are built Germany and Finland. At year-end, requirements in terms of quality and in the regions where there is evidence the Swedish the portfolio accounted geographic concentration to regions of sustained demand. The investments for 68 per cent of the market value. with demographic growth. are also aimed at optimising the port- Hemsö made its first acquisition in folio composition, to provide strong Germany in 2011, and its first acqui- In recent years, Hemsö has built and stable returns over the long term. sition in Finland in 2013. At year- up extensive development project end, the foreign property portfolio capacity in Sweden. This has mainly Hemsö’s focus on modern public accounted for 32 per cent of the been driven by the major need of properties with long-term rental market value. Swedish municipalities to build new agreements and concentration in growth regions has not only in- creased underlying net operating in- come – the portfolio has also shown Property portfolio in growth regions positive value growth. At year-end, Property the rental duration was close to 10 Population, value, years, 63 per cent of income was City 1,000 inh. SEK million % of portfolio directly derived from public-sector Stockholm 2,270 18,900 30 tenants and 83 per cent of the prop- Helsinki 1,470 5,000 8 erties were located in metropolitan Malmö 680 4,000 6 areas or large cities. Västerås 150 3,100 5 Gothenburg 950 2,400 4 Ruhr 5,100 2,400 4 Norrköping 140 2,300 4 Turku 190 2,100 3 Berlin 5,140 1,100 2 Umeå 130 1,100 2 52% Eskilstuna 110 1,000 2 Property value in Frankfurt 2,650 1,000 2 metropolitan areas Gävle 100 900 1 Uppsala 230 800 1 Wiesbaden 280 800 1 Gotland 60 700 1 83% Växjö 90 700 1 Pori 80 700 1 Property value in Linköping 160 600 1 metropolitan areas Luleå 80 600 1 and large cities Total 20 largest 50,320 81 Other 11,920 19 Total Hemsö 62,240 100
Metropolitan area or large city Small city
Property portfolio 29 Sweden SEK 42 billion 68%
SEK No. million of Value, Jan 2020 37,468 265 Acquisiti ons 615 15 Investments 2,726 – Divestments -124 -10 Value changes 1,340 – Finland Exchange-rate diff erences – – Value, Dec 2020 42,026 270 SEK 10 billion 16 %
SEK No. million of Value, Jan 2020 9,334 49 Acquisiti ons 348 7 Investments 244 – Divestments – – Value changes 520 – Germany Exchange-rate diff erences -402 – SEK 10 billion Value, Dec 2020 10,044 56 16 %
SEK No. million of Value, Jan 2020 8,225 56 Acquisiti ons 1,521 10 Investments 285 – Divestments – – Value changes 549 – Exchange-rate diff erences -408 – Value, Dec 2020 10,171 66
30 Property portf olio Visualisati on of school in Dabendorf, Berlin.
Market value, SEK billion 70
60
50
40
30
20
10
0 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Property portfolio development 2020 SEK million No. of Market value, opening balance 55,027 370 Acquisiti ons 2,483 32 Investments in new constructi on, extension and refurbishment 3,255 – Divestments -124 -10 392 Exchange-rate fl uctuati ons �810 – No. of properti es Unrealised value changes 2,408 – Market value, closing balance 62,240 392
Share of property value younger than 5 years
16,000 40 % 14,000 35 12,000 30 62.2 25% 10,000 21% 25 Market value of invest- 8,000 18% 20 16% ment properti es, 6,000 15 10% SEK billion 4,000 10 2,000 5 0 0 2016 2017 2018 2019 2020 Property value younger than 5 years Share of property value younger than 5 years
Property portf olio 31 Nakterhusskolan, preschool and elementary school in Haninge.
Rental income per sqm
3,500 2 100 3,000 1 800 2,500 1 500 2,000 1 200 1,500 900 1,000 600 500 300 0 0 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Rental income, SEK million Rental income, SEK/sqm
Key ratios per property category
Nursing homes Education Health care Justice system Total
Property value, SEK million 24,119 19,332 11,267 7,522 62,240 Lett able area, tsqm 891 594 308 212 2,005 No. of properti es 194 118 58 22 392 Value/property, SEK million 124 164 194 342 159
NOI margin, % 77 72 68 76 74 Ec. occupancy rate, % 99 98 96 96 98 Rental durati on, years 9 12 9 9 10 Share of large citi es, % 78 80 96 89 83
Rental income, SEK million 1,290 1,010 558 412 3,270 Rent/sqm, SEK 1,447 1,700 1,811 1,942 1,630 Net operati ng income, SEK million 991 730 383 321 2,425 Property yield, % 4.5 4.4 4.8 4.7 4.5
32 Property portf olio Rental maturity, annual rent, SEK million
3,500 3,366 -168 -215 -200 Rental durati on 3,000 -149 -194 -164 9.8 years 2,500 -173 -257 2,000 -144 -239 1,500 -237 -62 -163 -151 1,000 -154 -96 -169 500 -71 -150 -85 0 Total 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 >2040
Tenants 94 per cent of Hemsö’s rental receive funding through a system 12 of Hemsö’s 20 largest tenants were income was derived from tax- similar to Swedish schemes. state, municipal or regional opera- payer-funded services. The share tors. Hemsö’s fi ve largest tenants are of contracted annual rent with In Germany, privately run operati ons the Swedish Police Authority, Region public-sector tenants was 63 per are funded by both the public health Stockholm, the City of Turku, Att endo cent, where rental agreements with insurance scheme and care-user and the Finnish Ministry of Justi ce. state operators accounted for 23 per fees. If the residents are unable to cent, municipal operators for 31 per pay for their own expenses, funding Contracted rent per category cent and regional operators for 9 is provided through a municipal per cent. In Sweden, most private- contributi on. In Germany, Hemsö is
ly run educati on, health-care and usually able to obtain collateral for Private 37% elderly-care operati ons are taxpay- the rental income through pledges Municipality 31% er-funded via school, health-care of the operators’ enti tlements to State 23% and care voucher schemes. In Fin- municipal contributi ons. Region 9% land, private elderly care providers
Hemsö’s 20 largest tenants
Annual Annual No. of rent, SEK rent, rental Tenant Category million % agreements Swedish Police State 200 6.0 31 Region Stockholm Region 197 5.9 77 Public-sector tenant Private-sector tenant City of Turku (FI) Municipality 144 4.3 14 A tt e n d o Private 122 3.6 80 Ministry of Justi ce (FI) State 109 3.3 14 Academedia Private 108 3.2 20 Mälardalen University State 102 3.1 3 City of Västerås Municipality 83 2.5 17 AWO Hesse Süd (GER) Private 79 2.4 10 Norrköping Municipality Municipality 76 2.3 18 Ambea Private 72 2.2 11 Västra Götaland Region Region 70 2.1 60 Rental value – public-sector tenants Karolinska Insti tute State 64 1.9 7 % of Alloheim (GER) Private 58 1.7 8 Annual rent, Hemsö’s Tenant SEK million rental value North Rhine-Westphalia (GER) State 54 1.6 1 Swedish municipaliti es 804 24 HEWAG (GER) Private 53 1.6 9 Swedish state 474 14 Gävle Municipality Municipality 52 1.5 19 Swedish regions 306 9 University of the Arts Finnish municipaliti es 218 7 Helsinki (FI) State 43 1.3 3 Finnish state 184 6 Esperi Care (FI) Private 43 1.3 15 German state/states 114 3 Mehiläinen (FI) Private 43 1.3 8 German municipaliti es 19 1 Total 1,772 53.1 425 Total 2,119 63
Property portf olio 33 No. of properties 194 Property value SEK 2 4 , 1 1 9 million Lettable area891 tsqm Property portfolio – Nursing homes Rental duration 9.5 years Rental income SEK 1,209 million Property yield 4.5% Portfolio and tenants The premises accommodate: Nursing homes is Hemsö’s largest • Nursing homes property category and at year-end, accounted for 39 per cent of the • Dementia care facilities property value. In partnership with • Short-term residential facilities annual rent. In Finland, public oper- municipalities and private operators, • Assisted living/group homes ators accounted for 21 per cent, and we contribute sustainable nursing • Residential facilities for people private operators for 79 per cent, of homes so that everyone who works in need of extra support and contracted annual rent. or lives in our properties can feel assistance safe and secure. That perception is In Germany, Hemsö mainly has also important for family members Of the contracted annual rent, pub- private-sector tenants in the nursing and loved ones. lic-sector tenants accounted for 42 home category, but acquired one per cent, and private taxpayer-fund- residential facility with a municipal Hemsö owns 194 nursing home prop- ed operators for 58 per cent. In Swe- tenant in 2020. The three largest erties, of which 103 are in Sweden, den, public-sector tenants account- tenants in this category are Attendo, 34 in Finland and 57 in Germany. ed for 68 per cent and private-sector AWO (Germany) and Norrköping tenants for 32 per cent of contracted Municipality.
Market value per country Annual rent per customer category
Sweden, 54% Public, 42% Germany, 32% Private, 58% Finland, 14%
Economic occupancy rate, %
Share of property value No. of beds 100 99.1 98
96 39% 13,000 94 92
90 2016 2017 2018 2019 2020
34 Property portfolio – Nursing homes Property portfolio 34 Nursing homes per country
Hemsö’s portf olio Total portf olio
Sweden Finland No. of nursing homes No. of 99 nursing homes No. of beds 35 5,300 No. of beds 2,100
No. of beds No. of beds 90,000 45,000 ~25% ~50% Privately owned Privately owned ~75% ~50% public-sector owned public-sector owned
No. of nursing homes Germany 56 No. of beds 5,600
No. of beds 900,000 ~95% Privately owned ~5% public-sector owned
Source: Hemsö.
Property portf olio – Nursing homes 35 No. of properties 118 Property value SEK 19,332 million Lettable area 594 tsqm Property portfolio – Education Rental duration 11.5 years Rental income SEK 1,010 million Property yield 4.4% Portfolio and tenants The premises accommodate: Education is Hemsö’s second-largest property category and at year-end, • Preschools accounted for 31 per cent of the total • Elementary schools property value. Schools are an im- • Secondary schools portant place of learning, reflection • Colleges/Universities Sweden are taxpayer-funded via and physical activity for children • Premises for advanced research school vouchers. In Finland, public and young people. Together with operators accounted for 94 per cent, teachers, students and other school Of the contracted annual rent, pub- and private operators for 6 per cent, staff, we create indoor and outdoor lic-sector tenants accounted for 65 of contracted annual rent. In Germa- environments according to needs per cent, and private taxpayer-fund- ny, all educational properties are let and possibilities in both existing ed operators for 35 per cent. In Swe- to public-sector tenants. properties and new construction. den, public-sector tenants account- ed for 56 per cent and private-sector The three largest tenants in this Hemsö owns 118 educational proper- tenants for 44 per cent of contract- category are Mälardalen University, ties, of which 103 are in Sweden, 11 in ed annual rent. In principle, all of Academedia and the state of North Finland and 4 in Germany. Hemsö’s private-sector tenants in Rhine-Westphalia.
Market value per country Annual rent per customer category