H A R E M P S H I and Hampshire Police Authority Policing Plan 2009 – 2012

01 Welcome Forewords

Welcome to our policing plan for Hampshire and the . This is a Chief of Chair of Hampshire three year plan which is reviewed and updated annually. It describes how we Hampshire Constabulary, Police Authority, intend to provide an excellent service, catch criminals and maintain an active Alex Marshall Jacqui Rayment and visible presence in every neighbourhood. Since becoming chief This policing plan constable in October 2008 outlines how Hampshire The progress of the policing plan will be led by the through I have spent as much Police Authority and an internal delivery plan with our targets monitored by the Force Performance time as possible listening Hampshire Constabulary Review Group and the Hampshire Police Authority Performance Review to the people who live, work and visit our plan to serve and protect Hampshire and Committee. two counties. I have maintained strong links the Isle of Wight between 2009 and 2012. with partner agencies and worked alongside It sets out the policing priorities, how the Our targets and performance measures can be found at Appendix 2. frontline staff. The priorities set out in this plan authority will monitor progress against reflect what I have learnt and set out those those priorities, and details the standard If you would like more information on any of the points shown in this plan, areas where we want to deliver improvement of service the public can expect from or would like to make a comment on the content of the plan, please call our over the next three years. I know that I the police when carrying out their duties, Service Delivery department on 0845 045 45 45 or email service.delivery@ will continue to be held to account, and complementing the national Policing Pledge hampshire.pnn.police.uk. A summary version of this document is also available supported, by the Police Authority. that was launched at the end of 2008. at www.hampshirepoliceauthority.org or from your local library. On being selected as chief constable I These priorities have been drawn up after This document has been equality impact assessed as low. However, it is promised clear, visible leadership. I said months of consultation with the public, recognised that elements of policing activity within the plan will potentially have that I would communicate a clear sense of directly at community events and meetings, a high equality impact assessment. These elements are monitored through direction to everyone in the constabulary. I and indirectly through elected councillors individual equality impact assessments carried out by Hampshire Constabulary. have focused on three key areas: providing and other organisations with a community To read the full assessment visit the Hampshire Police Authority website: an excellent service, catching criminals and safety interest. On behalf of the authority www.hampshirepoliceauthority.org being active in every neighbourhood. I have I would like to thank everyone who has already seen strong performance in these played their part in shaping the policing Where you see underlined text in this plan this is a hyperlink. If you are reading areas and this policing plan stands as a plan. commitment to pursuing these goals. the plan on a computer you can click on hyperlinks and they will take you to In charge of the operational delivery of other computer documents or pages on the internet. I am grateful to all the partner agencies with the plan is the chief constable, and the whom we work to make Hampshire and the authority was delighted to appoint Alex If you require any part of this document in Braille, large print or Isle of Wight safer places. We are proud of Marshall to the post last year. With the another language please contact Hampshire Police Authority on our success so far but know that, despite the 2009-2012 plan, policing in Hampshire financial constraints we face, we can continue and the Isle of Wight is beginning a new 01962 871595 or email [email protected]. to improve. I believe I have the best job in era under the chief constable’s command, policing and that I have a workforce dedicated and the authority expects great things from to the best traditions of public service. him as he looks to maintain Hampshire Constabulary’s status as one of the best performing police forces in the country.

01 1 Policing with a purpose

Serving the public is the very essence of policing. In Hampshire Constabulary we believe we can best serve the public by concentrating on three key things:

Excellent service

We aim to always provide an excellent service. We will demonstrate to the public that we care about their concerns and take those concerns seriously. Having dealt with an issue, we will keep people informed. We will strive to keep our promises. When we are unable to do something we will explain why.

Catching criminals

We will work together to make Hampshire and the Isle of Wight hostile places for criminals. We will focus on those crimes that affect most people and on those that cause the most harm. We will always stand on the side of the victim, particularly the most vulnerable members of our communities, and we will be firm but fair in our approach to those who break the law.

Active in every neighbourhood

The public demands that we maintain an active and visible presence in their neighbourhoods. We will focus on frontline policing, reducing bureaucracy in order to allow us to maximise the time our officers and staff spend on the streets. We will work with communities and partners to tackle local priorities. Values We aim to secure the trust and confidence of our communities by demonstrating our core values in everything we do, upholding the highest standards both at work and away from work.

We will: • Act with integrity, courage and compassion • Treat people with respect • Keep our promises • Use common sense and sound judgement • Always seek to improve and learn from our experiences

01 3 Our priorities

Working to our purpose and values we have developed our policing priorities. They are the result of extensive public and internal consultation, and intelligence-based assessments about current and emerging national and local issues.

Our priorities are:

Providing an excellent service Catching criminals and managing offenders An active presence in every neighbourhood Protecting our communities – by tackling terrorism and preparing for emergencies Making the most of our resources Equipping our team to deliver

The contribution of our community safety partners has been significant in shaping our plan. In establishing our priorities we have taken into account the strategic assessments of the 15 Crime and Disorder Reduction Partnerships in our policing area. Our priorities also have links to the Local Area Agreements. The relationship between them is shown in Appendix 3 (due to be published by June 30, 2009).

Full details of the Local Area Agreements can be found on the local authority websites:

Hampshire County Council: www3.hants.gov.uk/localareaagreement.htm

Southampton Partnership: www.-partnership.com

Portsmouth City Council: www.portsmouth.gov.uk/yourcouncil/7345.html

Isle of Wight – Eco Island: www.eco-island.org.uk

Our plan also takes into account the home secretary’s Strategic Policing Priorities 2009/10.

Consultation results are reported in the meeting papers of the Hampshire Police Authority Community Affairs Committee.

4 01 Providing an excellent service

We are judged by the quality of service we We will conduct localised surveys which deliver. Our overarching target is to increase will be used to understand the needs of public confidence in the police and local our communities with the aim of further authorities in dealing with crime and anti- increasing confidence and satisfaction in social behaviour issues that matter locally. our service. This measure will encourage even better partnership working between the police and Particular focus for 2009/10 will be on: local authorities. • Honouring the Policing Pledge Excellent service will be supported and • Improving our response to calls guided in a number of ways. Our Policing from the public Pledge is at the forefront of what we do as • Listening and responding to local we continue to become a more responsive concerns service, sensitive to local needs. The Policing Pledge is available to read at Appendix 1. • Acting on feedback

We are improving the way we handle and respond to non-emergency incidents. We will introduce an appointments system and will aim to provide a response to every victim of crime that meets their needs. We are exploring ways, through our Airwaves radio system, for callers and victims to have more direct telephone contact with their Safer Neighbourhood teams.

Our Quality of Service Commitment ensures we improve our service to victims of crime while complying with the Victims’ Code. It increases our interaction with the community which creates greater opportunities for local people to shape local policing and supports our priority of ‘An active presence in every neighbourhood’.

Our Your Voice Counts scheme invites the public to submit their views on our service, and is also used to help set local priorities. Leaflets are available in police stations or online.

01 7 Catching criminals and managing offenders

We will support law-abiding citizens and offences, death by dangerous driving, and relentlessly pursue criminals to keep our knife- and gun-related incidents. Working neighbourhoods safe, reduce crime and with partners we will co-ordinate and lead bring offenders to justice. violent crime and alcohol enforcement operations in our towns and cities. A key priority for the police service is to Intelligence sharing should be improved ensure that it deals effectively with terrorism, through the introduction of new technology. serious crime and other major challenges To improve our investigation of serious to public safety. Nationally these are called offences we will look for organisational protective services (for more information see learning from previous cases. We will look page 23). We are continually reviewing and to prevent homicide and serious assaults risk-assessing our protective services to through early intervention in high risk areas ensure our capability is maintained, and that such as domestic violence. national good practice is implemented. Her Majesty’s Inspectorate of Constabulary (for Particular focus for 2009/10 will be on: more information see page 23) has worked with us to highlight areas for improvement • Tackling serious violent crime and we are working to the Association of • Partnership work on violence and Chief Police Officers minimum standards to alcohol enforcement operations ensure these areas are addressed. • Increasing opportunities to share We have conducted a thorough strategic intelligence assessment of crimes and criminal behaviour across Hampshire and the Isle of Wight. Serious acquisitive crime This assessment includes a wide range Preventing, reducing and detecting burglary, of information from our partners at local, serious theft and related offences remain regional and national levels. Our force control priorities, in particular those that cause most strategy gives clear guidance to our team on harm and which affect the vulnerable. We where the everyday, operational focus will concentrate on crimes and offenders will be. motivated by drug dealing and misuse, and actively disrupt drugs networks. Our Violent crime frontline teams will work with our partners to We have a number of officers especially focus on prolific and priority offenders, and trained to police public order and protests. those profiting from crime. We will remove Where there is a risk of disorder we will aim assets from criminals through our Prove It or to reassure communities through the use of Lose It campaign and through our financial local officers supported by specialists. investigators based within our Operational Command Units. » cont. We will continue to focus on key violent crime issues and target drug-related

01 9 Particular focus for 2009/10 will be on: will be evaluated in 2009. confidence, prevent honour based violence children in care who go missing regularly. wherever possible and to work towards a • Crimes that cause most harm and To provide victims with the best possible zero tolerance approach. Particular focus for 2009/10 will be on: affect the vulnerable care, and bring offenders to justice, we will • Providing support to our Public • Crimes motivated by drug use further invest in the co-ordination and training The way we record and deal with missing of our Sexual Offences Investigation Trained people investigations will be improved. Protection Units • Focusing on prolific and priority offenders officers. This will include agreeing with our partners • Improving processes to protect • Taking away the profits of crime on how we deal with people missing from vulnerable people In partnership with relevant agencies, we will mental health establishments, and those Serious and organised crime deliver safety advice and information in order to increase awareness among vulnerable Dealing with organised crime is another groups to prevent them becoming victims of key protective service. Through improved these crimes. tasking and co-ordinating, and working in collaboration with regional and national law Particular focus for 2009/10 will be on: enforcement agencies, we will continue • Developing good practice to make Hampshire and the Isle of Wight a hostile environment for organised crime • Delivering first-class training programmes groups. We will pursue, disrupt and dismantle • Identifying and supporting them, and bring offenders to justice. We vulnerable groups will share intelligence and improve ways to identify exactly where these groups operate Protecting and who their members are. vulnerable people

Local officers, including Safer We are committed to improving our support Neighbourhoods teams, will be directly to vulnerable groups and the way we manage involved in improving intelligence, and will sexual, violent and potential offenders who work alongside our Serious and Organised pose a risk of serious harm. Our Public Crime Unit on enforcement operations. Protection Units lead on this important area Particular focus for 2009/10 will be on: of policing.

• Joint work with other law enforcement We will continue to improve processes to agencies identify and prevent repeat incidents of child, vulnerable adult and domestic abuse and • Working as one team to dismantle hate crime. We are taking a lead role in the organised crime groups national disclosure pilot, a scheme which enables parents, carers and guardians to Serious sexual offences enquire whether a person who has direct We will explore and develop force-wide access to their children is a registered sex models of good practice. For example the offender. Crystal Unit Pilot, a multi-agency scheme Our Honour Based Violence Strategic Action dealing with serious sexual offences, has Group will oversee improvements to our been running since September 2008 and support for victims. It aims to increase victim

10 11 An active presence in every neighbourhood

Our Safer Neighbourhoods teams, consisting neighbourhoods shows that there are key of police officers, Special , police themes that consistently concern and affect community support officers and volunteers, the vast majority of people. Anti-social remain at the forefront of crime fighting, behaviour, including the anti-social use catching criminals and managing offenders. of motor vehicles, and criminal damage, They are also committed to spending the particularly that fuelled by drugs and alcohol maximum amount of their time on visible misuse, is of most concern. We will work patrols and being part of the community. You together to continue to initiate and support can meet your local Safer Neighbourhoods enforcement and prevention operations, right teams at least once a month to agree your down to street level, to reduce problems and neighbourhood priorities. The Policing reassure communities. Pledge (referred to in Providing an excellent service and at Appendix 1) confirms this Particular focus for 2009/10 will be on: commitment. • Tackling anti-social behaviour All our police units, including call handling, • Reducing criminal damage emergency response, roads policing • Targeting drugs and alcohol misuse and criminal investigation teams, have a responsibility to help deliver an excellent • Improving community engagement service at a local level. We call this our ‘one • Increasing the number of Special team’ approach. constables and volunteers

Success in improving safety in our neighbourhoods depends upon building good relationships with our communities and the total support of our community safety partners. We will create a better understanding of the people who make up our diverse neighbourhoods to capture a complete picture of the issues affecting them. To help prevent and detect terrorism our teams will raise awareness of how we can work effectively together to recognise the unusual during the course of daily For more information on how to contact, and policing in our communities. meet with, your local Safer Neighbourhoods team, or to become a volunteer, please visit Safer Neighbourhoods teams will your local police station, call 0845 045 45 45 concentrate on tackling local priorities. or visit the Hampshire Constabulary website. Our consultation and experience in

12 13 Protecting our communities

Tackling terrorism and agreed multi-agency priorities through the Local Resilience Forum. extremism We will also develop plans and procedures We will work with the South East Counter to ensure that we have in place appropriate Terrorism Unit, in line with the national capabilities to respond to emergencies, to counter terrorism strategy, CONTEST, protect and support the community, and which aims to reduce the risk we face from maintain critical services at times of crisis. international terrorism so that people can go These arrangements will be supported by about their business freely and safely. appropriate training to ensure they can be We will work alongside local authorities effectively carried out and will be tested to enable the delivery of effective local through regular exercises. multi-agency plans to protect vulnerable neighbourhoods.

Working with partners, we will strengthen our borders and identify and develop intelligence on individuals and groups suspected of involvement in terrorism and domestic extremism. Where appropriate, we will prosecute or disrupt these individuals and groups.

Vulnerable sites and high profile locations will continue to be identified and protective We will continue to enhance work with other security plans will be put in place. forces to put in place effective mutual aid arrangements through the Force Mobilisation Particular focus for 2009/10 will be on: Plan. In particular we will focus on preparing our policing contribution to the 2012 London • Delivering the national strategy Olympic Games and associated events. • Enhancing effective local multi-agency plans Particular focus for 2009/10 will be on: • Strengthening our borders • Preparing for emergencies • Protecting vulnerable places • Enhancing the Force Mobilisation Plan

Preparing for emergencies

Working in partnership with other emergency responders, we will prepare for emergencies and major incidents. In particular we will take an active role in shaping and delivering the

14 15 Making the most of our resources

We recognise the budget constraints we commercial sponsorship of vehicles and face and the need to make the most of our providing training to outside bodies. resources. We will actively control spending to ensure effective use of public money. To The chief constable is leading a task force find out more information on our budget for to reduce unnecessary bureaucracy while 2009/10 see Appendix 4. ensuring we keep the balance to manage risk properly. As part of this effort new handheld A strategic action plan, led by the deputy chief computers for some frontline officers will enable constable, will seek out ways of improving searching of databases which will result in the efficiency of the force. This important less time being spent at the station and more work will maintain the force’s financial stability time on the streets. Additionally a streamlined in the years ahead and will also ensure that process will be introduced to submit case files staff are working in roles that best meet the to the Crown Prosecution Service. organisation’s needs. We will reduce our energy consumption and waste by raising awareness A review of our headquarters’ functions of energy saving practice and by challenging before a planned relocation to Chandlers colleagues to be more environmentally Ford will bring together the key elements of responsible. four departments into one Service Delivery department. The downsizing of this department Hampshire Constabulary has a target to will aim to save over £1 million and will return deliver recurring efficiency or productivity more police officers to the frontline. Officers gains equivalent to 9.3 per cent (some £30 working in centralised departments will spend million) of the Police Authority’s gross revenue more time supporting frontline colleagues, expenditure by the end of 2010/11. especially on operations that catch criminals.

To reduce direct costs we will review and Shift patterns have been amended for all reduce the number of preferred equipment and frontline uniform staff. These changes will service suppliers we use, taking advantage of see officers on duty when they are needed better bulk buying deals. We are also working most. Response teams have time set aside with all neighbouring forces to improve service for training, which allows for better forward provision while keeping costs down. Examples planning of operational duties. of this are joint purchases of specialist equipment and working on information Particular focus for 2009/10 will be on: technology projects with . • Controlling spending The south-east forces now have agreements • Reducing unnecessary bureaucracy to support each other at times of high demand • Using mobile technology or in an emergency, and will be considering working together in the areas of recruitment, • Reducing the amount of energy consumed vetting and training. • Identifying collaboration opportunities

Opportunities will be sought to raise income • Monitoring new shift patterns and reduce overall costs, for instance some

16 17 Equipping our team to deliver

Providing an excellent service remains our will also form part of this. Our internal top priority to secure the confidence and employee survey continues to identify areas satisfaction of our communities in the 21st for improvement and we are committed to century. We will organise, train, equip and ensuring that we act on these findings. An manage our staff to create a modern and example will be ensuring greater visibility of flexible workforce. Our team will have the senior leaders. best mix of skills and powers to meet local, regional and national policing needs to put We will adopt a more flexible approach to the right people in the right place at the right planning and delivering our training. Our time. training department will respond to both operational and organisational priorities and We will seek to ensure that we are an emerging demands, yet remain forward- attractive employer to all sections of our looking and adaptive. Running though all our communities and that our recruiting and training will be the theme of ‘Providing an internal processes encourage development, excellent service’. We will make the best use reward and recognition. of our resources by seeking opportunities to maximise efficiency and productivity and Our strategy seeks to improve our leadership generate income through the development of development, training, recruitment and a training collaboration strategy. We will also promotion processes. This is to ensure that provide financial training to our operational we are representative of the communities we managers. serve and deliver the best service possible. We will take every opportunity to emphasise Particular focus for 2009/10 will be on: our values, standards and expectations. • Emphasising values and standards Particular focus will be given to equipping • Development of leadership for our police officers and police staff with the very frontline officers best knowledge and training to undertake their policing roles. An expectation of • Recruiting to reflect the needs of our self-improvement and continuous communities professional development through enhanced • Modernising our workforce performance and development review • Developing our training collaboration supports this approach. strategy Our new leadership strategy will deliver performance and development review improvements, new promotion selection and transfer processes, and recognise and develop talent with a specific focus on people from minority groups. Succession planning, and reward and recognition,

01 19 About Hampshire • ensure that resources are used effectively thereby increasing productivity • ensure neighbourhood policing and accountability of OCU commanders to local Police Authority communities continue as a significant focus of policing activity • promote equality, respect and dignity in the workforce and in all our dealings with Hampshire Police Authority is an independent organisation that is responsible for ensuring the public Hampshire and the Isle of Wight have an efficient and effective police service. It sets the policing budget, monitors the performance of Hampshire Constabulary, consults with the • work in collaboration with partners and stakeholders while retaining an objective view public about policing and holds chief officers to account. about the needs of citizens in our force area Further information about Hampshire Police Authority, its members, committees, the amount The 17 members of the Police Authority are councillors from local authorities and members of money for policing in the council tax and Police Authority publications can be found at of the public, and represent the views of the people of Hampshire and the Isle of Wight. www.hampshirepoliceauthority.org. If you do not have access to the internet or require Hampshire Police Authority conducts its business in the main through meetings of the full information in an alternative format, such as Braille, large print or audio, please contact us in membership of the Police Authority and through its committees, which are: one of the following ways.

• Community Affairs Committee Write to: • Complaints and Professional Standards Committee Hampshire Police Authority • Crime Prevention Committee Westgate Chambers Staple Gardens • Finance Committee • Governance Committee SO23 8AW

• Information Communications Technology Strategy Committee Telephone: 01962 871595 • Performance Committee Fax: 01962 851697 • Personnel Committee Email: [email protected] • Standards Committee In addition to this policing plan, Hampshire Police Authority publishes an annual report that shows the extent to which the previous year’s priorities were achieved. It also publishes a summary of policing performance at a local level.

Hampshire Police Authority sets goals for itself based on its consultation with the public and on its own strategic assessment of the challenges facing policing over the next three years. These goals also work towards meeting the vision of the authority:

Hampshire Police Authority exists to ensure that our communities receive an effective, efficient and high quality policing service which has their full support, confidence and co-operation, so that the two counties are places which feel safe and are safe.

Its goals for 2009-2012 are to:

• provide strong, effective leadership in supporting and challenging the constabulary, underpinned by robust governance and effective member support • ensure that listening to our communities contributes to confidence in local policing

20 21 About Hampshire For all non-emergency calls to the police the telephone number is 101. In an emergency, always dial 999.

Constabulary Write to:

Our team consists of 3,817 police officers, 2,681 police staff, 331 police community supports Hampshire Constabulary officers (PCSOs), 446 Special constables and 39 volunteers. Police Headquarters West Hill Covering the two counties of Hampshire and the Isle of Wight, we are the second largest non- Road service in England and Wales. We police an area of 1,600 square miles and Winchester serve a population of 1.8 million in 730,000 households. SO22 5DB

The local policing areas (territorial Operational Command Units) are: Email: [email protected] • Central (, , and Winchester districts) Audits and inspections

• Isle of Wight Internal and external assessments, reviews and inspections are used to continually improve • North and East (Basingstoke, our processes and performance. Andover East Hampshire, Hart and During 2008 Her Majesty’s Inspectorate of Constabulary conducted two programmed Rushmoor districts) inspections in relation to Major Crime, Neighbourhood Policing and Developing Citizen • Portsmouth Focus. We were graded as ‘Meeting the standard’ for all of these areas. Hampshire Winchester • Southampton Police Authority is closely monitoring the progress that we are making in respect of the recommendations and areas for improvement highlighted in the Her Majesty’s • Western (Test Valley, Southampton Inspectorate of Constabulary reports. Action plans are in place to assess and adopt these and New Lyndhurst Havant recommendations and areas for improvement. Where appropriate certain actions have been Forest districts) Fareham included as a particular focus in the policing plan.

The Audit Commission will undertake a number of independent reviews in 2009/10 and Portsmouth For further information, including subsequent years, as shown in their audit plan presented to the Hampshire Police Authority local policing information, and station Governance Committee. These include giving the independent external auditor opinion on Newport addresses and opening times, visit the the financial statements and reporting to those charged with governance. The authority and Hampshire Constabulary website. constabulary will assist the Audit Commission with their reviews and ensure that all relevant officers, staff and documentation are made available. The authority and constabulary will During 2009/10 there will be a strong focus on achieving fairness and equality internally, with implement the actions agreed that result from the recommendations made by the Audit disability and Black and Minority Ethnic (BME) groups being key. We have conducted a full Commission. review of our race, gender and disability equality schemes with a view to implementing a single equality scheme covering all strands of diversity. The Stonewall Workplace Equality Index 2009 Further information can be found at the Audit Commission and Her Majesty’s Inspectorate of named us as the UK’s top gay-friendly police force and placed us second nationally in the list Constabulary websites. of Britain’s top 100 employers for lesbian, gay and bisexual people. Protective services Visit the Hampshire Constabulary website for our race, disability and gender equality schemes. A key priority for the police service is to ensure that it deals effectively with terrorism, serious If you have a comment to make about policing in your area please contact your local police crime and other major challenges to public safety. These services are often described as station or telephone 0845 045 45 45. protective services and were highlighted in the report Closing the Gap by » cont.

22 23 Her Majesty’s Inspectorate of Constabulary in 2005 as needing to be strengthened in Appendices capability and capacity by the majority of police forces. 1. Policing Pledge Protective services include counter terrorism and domestic extremism; serious, organised and cross-border crime; civil contingencies; critical incident management; major crime 2. Performance measures (homicide); public order; firearms; strategic roads policing; and protecting vulnerable people. 3. Links to Local Area Agreements (to be published by June 30, 2009) Following the publication of the revised Protective Services Minimum Standards in November 2008, we are undertaking a comprehensive review of our capability in order to 4. Where the money comes from determine areas of threat and risk in these areas of business. This will result in a revised protective services risk register and improvement plans where assessed as necessary. Improvement plans will be delivered through the Specialist Operations Performance and Protective Services Strategic Governance Board chaired by the assistant chief constable (Specialist Operations). This process will also be assessed regionally in order to revise the existing regional protective services action plan to inform collaboration negotiations under the South East Collaboration Programme.

Collaboration

Hampshire Constabulary has identified more than 200 examples of collaboration of which approximately half are in support of improving protective services.

As part of the South East Collaboration Programme, we have an overarching collaboration agreement with , Police and Thames Valley Police. The programme is committed to accomplish significant efficiency benefits and performance improvement. This will be achieved through regional or sub-regional collaboration and the exploration of sharing services outside of the south-east region where appropriate. The south-east forces will aim to achieve improved levels of service delivery from within existing resources and/or achieve improved or similar levels of service at reduced cost.

The constabulary also has a collaboration strategy with from the south-west region. Opportunities are also being explored with in order to identify any mutually beneficial collaboration opportunities.

24 25 Appendix 1

H A R E POLICING PLEDGE: Providing an excellent service M P S H I

Hampshire Constabulary will support law abiding citizens and relentlessly pursue criminals to keep neighbourhoods safe. 7. Arrange opportunities to meet your local Safer Neighbourhoods team at least once a month to agree your neighbourhood priorities. Your local arrangements can be found on the force website We will: by using the postcode search or by calling us on 0845 045 45 45.

1. Always treat you fairly with dignity and respect, ensuring you have fair access to our services at 8. Provide updates each month on what action we and our partners are taking to make your a time that is reasonable and suitable for you. neighbourhood safer and information on how your force is performing.

2. Provide you with information so that you know who your dedicated Safer Neighbourhoods team 9. If you have been a victim of crime, agree with you how often you would like to be kept informed are, where they are based, how to contact them and how to work with them. of progress in your case and for how long. You have the right to be kept informed at least every 3. Ensure your Safer Neighbourhoods team and other police patrols are visible in your month if you wish and for as long as is reasonable. neighbourhood at times when they will be most effective and when you tell us you most need 10. Acknowledge any dissatisfaction with the service you have received within 24 hours of them. They will spend at least 80% of their time visibly working in your neighbourhood, tackling reporting it to us. To help us fully resolve the matter, we will give you an opportunity to talk in your priorities. We will ensure your team are not taken away from neighbourhood business more person to someone about your concerns and agree with you what will be done about them and than is absolutely necessary and staff turnover will be minimised. how quickly. 4. Respond to every message directed to your Safer Neighbourhoods team within 24 hours and, where necessary, provide a more detailed response as soon as we can. We want to do our best for you but if we fail to meet our pledge we will always 5. Aim to answer 999 calls within 10 seconds, deploying to emergencies immediately, giving an estimated time of arrival and getting to you as safely and as quickly as possible. In urban areas, explain why it has not been possible on we will aim to get to you within 15 minutes and in rural areas within 20 minutes. that occasion to deliver the high standards

6. Answer all non-emergency calls promptly. If attendance is needed we will agree with you an to which we aspire and you deserve. acceptable time for officers to attend: • If you are vulnerable or upset we aim to be with you within 60 minutes If we have failed to meet our pledge – or when we do a good job – please let us know: •  If you are calling about an issue that we have agreed with your community will be a neighbourhood priority and attendance is required, we will aim to be with you within 60 • Attend a police station and ask for the duty Alex Marshall, Chief Constable minutes. Find out what your neighbourhood priorities are by using the postcode search at •  Call us on 0845 045 45 45 www.hampshire.police.uk •  Visit www.hampshire.police.uk and click on the Your • Alternatively, if appropriate, we will make an appointment to see you at a time that fits in with Voice Counts link to send us feedback. Alternatively pick your life and within 48 hours up a Your Voice Counts leaflet from a police station and • If agreed that attendance is not necessary we will give you advice, answer your questions fill it in before returning it to us. and/or put you in touch with someone who can help. YOUR VOICE COUNTS

26 27 Appendix 2 Performance measures Providing an excellent service Protecting our communities

Target Title Suggested Target 2009/2010 Target Title Suggested Target 2009/2010

Public confidence measure 4% improvement on our baseline Domestic crime arrest rate >80%

Overall satisfaction 65% Hate crime sanction detection rate >45%

Fatal/serious injury casualties <902 Road traffic casualties Catching criminals and managing offenders Child casualties <90

Target Title Suggested Target 2009/2010 Making the most of our resources Serious violent crime commission rate 5% reduction on 3 year average Target Title Suggested Target 2009/2010 Serious violent crime sanction detection rate 50% Police officer sickness 7.5 days per officer Offences brought to justice 5% higher Serious sexual offences than most similar group Police staff sickness 7.5 days per police staff

All crime commission rate 3% reduction on 3 year average Budget spend +/- 1% of budget

All crime sanction detection rate 25% Efficiency savings £10m for 2009/2010

Serious acquisitive crime commission rate 5% reduction on 3 year average Equipping our team to deliver Serious acquisitive sanction detection rate >15%

Drugs measure >400 Target Title Suggested Target 2009/2010

Assault with less serious injury commission rate 2% reduction on 3 year average Training for >95% of all Financial awareness chief up to chief supts. Organised crime groups (OCGs) To disrupt >25 OCGs Preparing for frontline supervision TBC

Pilot in Central Operational An active presence in every neighbourhood Mobile data Command Unit Target Title Suggested Target 2009/2010

Anti-social behaviour 5% reduction on 2 year average

Vehicle nuisance/inappropriate vehicle use 5% reduction on 2 year average

Criminal damage crime commission rate 5% reduction on 2008/2009

28 29 Appendix 4

and productivity initiatives to minimise the service impact of the reductions. Reductions Where the money in posts will be targeted in non-frontline service areas with the aim of protecting frontline services. comes from The majority of these posts, particularly police officer posts, are already vacant through a programme of managed change which has not resulted in adverse performance in 2008/09. Policing is funded mostly through government grants, with the remainder coming from council tax. The budget for 2009/10 is £304.7 million compared with £294.2 million in 2008/09. The After minimising growth and producing significant savings, the government grant increase of increase is £10.5 million or 3.6%. just 2.6% requires a council tax band D rate of £142.11, an increase of £6.57 per annum or £0.55 per month.

Budget for 2009/10 £304,700

Police grant £121,851

Revenue support grant £16,065

National business rates £69,600

Total general government grants £207,516

Surplus on council tax collection funds £507

Council tax precept £96,677

Council tax for 2009/10

In 2009/10 the policing element for a council tax band D is £142.11, compared with £135.54 in 2008/09, an increase of £6.57 (4.8%) per annum.

How the money will be spent

The majority of the money (84%) will be spent on employees, in particular the delivery of frontline policing services and the continuation of Safer Neighbourhoods teams throughout Hampshire and the Isle of Wight. The majority of the increase in cost (£14.1 million) is pay and prices inflation. Further changes of £4.5 million have been added to maintain the current level of service for 2009/10. These changes include £1.9 million relating to lower investment interest receipts and increased capital financing costs as the Police Authority invests in major capital projects to deliver a new police station in Southampton and new force headquarters.

Growth is limited to £900,000 for the mandatory implementation of improved data sharing between forces.

Savings of £9 million have been identified to reduce the impact on council tax payers. The Police Authority and force’s joint efficiency strategy work identifies cost savings that should not adversely impact upon frontline performance. The savings will require the number of police officer and police staff posts to be reduced but these will be linked with the efficiency

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