H A R E Hampshire Constabulary M P S H I and Hampshire Police Authority Policing Plan 2009 – 2012 01 Welcome Forewords Welcome to our policing plan for Hampshire and the Isle of Wight. This is a Chief Constable of Chair of Hampshire three year plan which is reviewed and updated annually. It describes how we Hampshire Constabulary, Police Authority, intend to provide an excellent service, catch criminals and maintain an active Alex Marshall Jacqui Rayment and visible presence in every neighbourhood. Since becoming chief This policing plan constable in October 2008 outlines how Hampshire The progress of the policing plan will be led by the chief constable through I have spent as much Police Authority and an internal delivery plan with our targets monitored by the Force Performance time as possible listening Hampshire Constabulary Review Group and the Hampshire Police Authority Performance Review to the people who live, work and visit our plan to serve and protect Hampshire and Committee. two counties. I have maintained strong links the Isle of Wight between 2009 and 2012. with partner agencies and worked alongside It sets out the policing priorities, how the Our targets and performance measures can be found at Appendix 2. frontline staff. The priorities set out in this plan authority will monitor progress against reflect what I have learnt and set out those those priorities, and details the standard If you would like more information on any of the points shown in this plan, areas where we want to deliver improvement of service the public can expect from or would like to make a comment on the content of the plan, please call our over the next three years. I know that I the police when carrying out their duties, Service Delivery department on 0845 045 45 45 or email service.delivery@ will continue to be held to account, and complementing the national Policing Pledge hampshire.pnn.police.uk. A summary version of this document is also available supported, by the Police Authority. that was launched at the end of 2008. at www.hampshirepoliceauthority.org or from your local library. On being selected as chief constable I These priorities have been drawn up after This document has been equality impact assessed as low. However, it is promised clear, visible leadership. I said months of consultation with the public, recognised that elements of policing activity within the plan will potentially have that I would communicate a clear sense of directly at community events and meetings, a high equality impact assessment. These elements are monitored through direction to everyone in the constabulary. I and indirectly through elected councillors individual equality impact assessments carried out by Hampshire Constabulary. have focused on three key areas: providing and other organisations with a community To read the full assessment visit the Hampshire Police Authority website: an excellent service, catching criminals and safety interest. On behalf of the authority www.hampshirepoliceauthority.org being active in every neighbourhood. I have I would like to thank everyone who has already seen strong performance in these played their part in shaping the policing Where you see underlined text in this plan this is a hyperlink. If you are reading areas and this policing plan stands as a plan. commitment to pursuing these goals. the plan on a computer you can click on hyperlinks and they will take you to In charge of the operational delivery of other computer documents or pages on the internet. I am grateful to all the partner agencies with the plan is the chief constable, and the whom we work to make Hampshire and the authority was delighted to appoint Alex If you require any part of this document in Braille, large print or Isle of Wight safer places. We are proud of Marshall to the post last year. With the another language please contact Hampshire Police Authority on our success so far but know that, despite the 2009-2012 plan, policing in Hampshire financial constraints we face, we can continue and the Isle of Wight is beginning a new 01962 871595 or email [email protected]. to improve. I believe I have the best job in era under the chief constable’s command, policing and that I have a workforce dedicated and the authority expects great things from to the best traditions of public service. him as he looks to maintain Hampshire Constabulary’s status as one of the best performing police forces in the country. 01 1 Policing with a purpose Serving the public is the very essence of policing. In Hampshire Constabulary we believe we can best serve the public by concentrating on three key things: Excellent service We aim to always provide an excellent service. We will demonstrate to the public that we care about their concerns and take those concerns seriously. Having dealt with an issue, we will keep people informed. We will strive to keep our promises. When we are unable to do something we will explain why. Catching criminals We will work together to make Hampshire and the Isle of Wight hostile places for criminals. We will focus on those crimes that affect most people and on those that cause the most harm. We will always stand on the side of the victim, particularly the most vulnerable members of our communities, and we will be firm but fair in our approach to those who break the law. Active in every neighbourhood The public demands that we maintain an active and visible presence in their neighbourhoods. We will focus on frontline policing, reducing bureaucracy in order to allow us to maximise the time our officers and staff spend on the streets. We will work with communities and partners to tackle local priorities. Values We aim to secure the trust and confidence of our communities by demonstrating our core values in everything we do, upholding the highest standards both at work and away from work. We will: • Act with integrity, courage and compassion • Treat people with respect • Keep our promises • Use common sense and sound judgement • Always seek to improve and learn from our experiences 01 3 Our priorities Working to our purpose and values we have developed our policing priorities. They are the result of extensive public and internal consultation, and intelligence-based assessments about current and emerging national and local issues. Our priorities are: Providing an excellent service Catching criminals and managing offenders An active presence in every neighbourhood Protecting our communities – by tackling terrorism and preparing for emergencies Making the most of our resources Equipping our team to deliver The contribution of our community safety partners has been significant in shaping our plan. In establishing our priorities we have taken into account the strategic assessments of the 15 Crime and Disorder Reduction Partnerships in our policing area. Our priorities also have links to the Local Area Agreements. The relationship between them is shown in Appendix 3 (due to be published by June 30, 2009). Full details of the Local Area Agreements can be found on the local authority websites: Hampshire County Council: www3.hants.gov.uk/localareaagreement.htm Southampton Partnership: www.southampton-partnership.com Portsmouth City Council: www.portsmouth.gov.uk/yourcouncil/7345.html Isle of Wight – Eco Island: www.eco-island.org.uk Our plan also takes into account the home secretary’s Strategic Policing Priorities 2009/10. Consultation results are reported in the meeting papers of the Hampshire Police Authority Community Affairs Committee. 4 01 Providing an excellent service We are judged by the quality of service we We will conduct localised surveys which deliver. Our overarching target is to increase will be used to understand the needs of public confidence in the police and local our communities with the aim of further authorities in dealing with crime and anti- increasing confidence and satisfaction in social behaviour issues that matter locally. our service. This measure will encourage even better partnership working between the police and Particular focus for 2009/10 will be on: local authorities. • Honouring the Policing Pledge Excellent service will be supported and • Improving our response to calls guided in a number of ways. Our Policing from the public Pledge is at the forefront of what we do as • Listening and responding to local we continue to become a more responsive concerns service, sensitive to local needs. The Policing Pledge is available to read at Appendix 1. • Acting on feedback We are improving the way we handle and respond to non-emergency incidents. We will introduce an appointments system and will aim to provide a response to every victim of crime that meets their needs. We are exploring ways, through our Airwaves radio system, for callers and victims to have more direct telephone contact with their Safer Neighbourhood teams. Our Quality of Service Commitment ensures we improve our service to victims of crime while complying with the Victims’ Code. It increases our interaction with the community which creates greater opportunities for local people to shape local policing and supports our priority of ‘An active presence in every neighbourhood’. Our Your Voice Counts scheme invites the public to submit their views on our service, and is also used to help set local priorities. Leaflets are available in police stations or online. 01 7 Catching criminals and managing offenders We will support law-abiding citizens and offences, death by dangerous driving, and relentlessly pursue criminals to keep our knife- and gun-related incidents. Working neighbourhoods safe, reduce crime and with partners we will co-ordinate and lead bring offenders to justice. violent crime and alcohol enforcement operations in our towns and cities.