itSMF Switzerland IT Service Management Forum Switzerland

25. März 2014 Thomas Schmi itSMF Switzerland

• Vorstandsmitglied itSMF Schweiz • Geschäftsführer USU Consulting GmbH • Mitglied der Expertengruppe ISO 20000 der SECO-SAS (Schweizerische Akkreditierungsanstalt) • Mitglied der Expertengruppe ITSM Methodik der SwissICT • Vorherige Tätigkeiten • Gründungspartner get IT Services GmbH • Senior Consultant PwC, ITSM Subject Matter Expert • Senior Consultant Coopers & Lybrand • ITIL V3 Master, ITIL V2 Service Manager • Buchautor: «Roadmap ISO/IEC 20000»

• IT Management, Service Management, Service Portfolio / Katalog / SLA Management, ISO/IEC 20’000, Prozessmanagement, Projekt Management, Consulting, Coaching, Training, Assessments • Über 20-jährige Erfahrung in der in Beratung, Coaching, Strategie-Entwicklung, Business Development und Projekt Leitung. • IT und Service Management Beratung, spezifisches Know How für die Einführung von Service Management und Compliance Management (ISO/IEC 20‘000), Service Management Gesamtlösungen und Organisationen, Business Development, Erfahrung in internationalen Unternehmen

itSMF Switzerland Vorstellung itSMF Schweiz 2 itSMF Switzerland

itSMF is an independent associaon with the goal to establish IT Service Management as a seen issue in Switzerland. The associaon should provide a plaorm for its members to share knowledge and experience to develop the ITSM best pracce standards. In addion we want to support our members with various services around the topics IT Service Management and best pracces. itSMF Switzerland is a member of itSMF Internaonal. More informaon about itSMF Switzerland is available at www.itsmf.ch

itSMF Switzerland Vorstellung itSMF Schweiz 3 Mode of Operaon

itSMF Switzerland is a vendor independent associaon.

Objecve: § To help spread and develop the best pracces of IT Service Management, such as ITIL Acvies : § Organizaon of forums, seminars § Sale of books and electronic media § Round tables on best pracces Members: § Individuals § Organizaons § Educaonal instuons

itSMF Switzerland Vorstellung itSMF Schweiz 4 History of itSMF

§ Founded in 1991 in Great Britain as a non-profit associaon. § Internaonally recognized actor for the development and the promoon of IT Service Management § Today, itSMF includes: § > 50 chapters on five connents § 6000 company members in all sectors § public, private, manufacturing, service… § 40’000 individuals § hp://www.itsmfi.org/

itSMF Switzerland Vorstellung itSMF Schweiz 5 itSMF Switzerland

§ Associaon with seat in Geneva § Board of 5 Directors with representaon from French and German Switzerland § > 60 members represenng all sectors: Public Private Etat de Genève HP, IBM FHS Nordwestschweiz COOP, Renault OIZ Zürich, Bedag Bern F. Hoffmann-La Roche Post Richemont Internaonal, SUVA Credit Suisse, Swisscom etc.

itSMF Switzerland Vorstellung itSMF Schweiz 6 Contact

Thomas Schmi Member of the Board thomas.schmi@itsmf.ch 079 345 7067

itSMF Switzerland Vorstellung itSMF Schweiz 7