Transport for NSW Annual Report Volume 1 • 2019–20 Transport for NSW ii Annual Report 19–20 stop at Sydney Metro Bella Vista Station. Front cover: Customers waiting at anew bus ISSN 2205-7382 transport.nsw.gov.au for NSW website: report from the Transport View ordownload this $18,000 (excluding GST). report were approximately the production ofthis costs associated with report. The total external were usedto produce this External designservices December 2020. was first publishedin for NSW. This report © 2020 Transport Haymarket NSW 1240 PO Box K659 Postal address (02) 9268 2244 impaired customers): for hearingandspeech TTY (Teletypewriter service Fax: (02) 8202 2209 Ph: (02) 8202 2200 8.30am to 5.30pm Monday to Friday Executive Reception Chippendale NSW 2008 18 Lee Street Transport for NSW

convenience for the thousandsof customers whotravel between Sydney The New Intercity Fleetwillprovide anew level of comfort and and Newcastle, theBlueMountains,and SouthCoast. Letter to Ministers Letter to Ministers

The Hon. Andrew Constance MP The Hon. Paul Toole MP Minister for Transport and Roads Minister for Regional Transport and Roads

The Hon. Andrew Constance The Hon. Melinda Pavey Minister for Transport Minister for Roads, and Infrastructure Maritime and Freight

ParliamentThe Hon. Stuart House Ayres MacquarieMinister for WestConnexStreet, Sydney NSW 2000

Parliament House Macquarie Street Dear Ministers Sydney NSW 2000

ID amear Ministerspleased to submit for presentation to Parliament the annual report for the Department of Transport for the financial year ended 30 June 2020. I am pleased to submit for presentation to Parliament the Annual Report for the Department of The annual report for the Department of Transport includes the annual Transport for the financial year ended 30 June 2018. report for Transport for NSW for the financial year ended 30 June 2020.

TheThe annualannual report report for has the beenDepartment prepared of Transport in accordance includes thewith annual the Annual report for Transport for NSW Reportsfor the financial (Departments) year ended Act 30 June 1985 201 in8. respect of the Department of Transport and the Annual Reports (Statutory Bodies) Act 1984 for Transport for The annual reports have been prepared in accordance with the Annual Reports (Departments) Act NSW. Inclusion of the annual report in respect of Transport for NSW is 1985 in respect of the Department of Transport and the Annual Reports (Statutory Bodies) Act 1984 authorised by section 3L of the Transport Administration Act 1988. in respect of Transport for NSW. Inclusion of the annual report in respect of Transport for NSW is authorised by Section 3L of the Transport Administration Act 1988. Yours sincerely Yours sincerely

RoddRodd Staples Staples SecretarySecretary, Transport for NSW

iii •  From the Secretary 2

About this report 6

About us 8 Annual Report 19–20 Annual Report Financial overview 26

Performance 30 Contents Achievements 42

Organisation and people 78

Corporate governance 88

Appendices 98

iv Transport for NSW for Transport All nine of the 35–year–old First Fleet Class ferries underwent a major upgrade in 2019–20 to provide them with another 10 years of service.

Contents  • 1 Transport for NSW 2 Annual Report 19–20

From the Secretary Sydney Metro's tunnel boring machine breaking through at the new Victoria Cross Station in North Sydney.

From the Secretary • 3 4 Transport for NSW Annual Report 19–20 our communities withessentials like food, freight andportmovements that provide physical distancing. We alsoenabledreliable weekly services to helppeoplepractice and addedmore than3300extra temporary level ofservice onourpublictransport network COVIDSafe Transport Plan,we maintainedafull ourcustomersPutting at thecentre ofour as well aslong-term planningandrecovery. our immediate responses to thepandemic, informed inacoordinated way, implementing Taskforce dedicated to keeping ourcustomers We swiftly established aTransport COVID-19 railway linethrough theBlueMountains. fires and floodingalong NSW’s main west to rebuild track infrastructure damaged by with puttinginmore than150,000 hours regional highways after bushfires, along and assisted withreopening NSW’s major We repaired 880kilometres ofState roads and clearingroads asquicklypossible. Centres, restoring ourTransport services by supportingourEmergency Operations NSW moving andourcommunities safe people have worked tirelessly to helpkeep State’s history andsevere floods,our Transport most devastating bushfire seasoninour they move across NSW. Responding to the keeping ourcustomers andpeoplesafe as Our numberoneprioritywas, andstill is, Supporting NSW through tough times program NSW hasever seen. transport infrastructure while delivering thebiggest in-a-century pandemic,all bushfires, floodsandaonce- NSW moving safely through communities connected and who we are. We have kept and hasreally reminded us Transport onmany fronts This year hastested comfort andconvenience to thethousandsof services. They willprovide anew level of testing asthey gearupfor our first passenger arrived and have beenundergoing extensive Our first two New Intercity Fleettrains and more recently, thenew M8Motorway. tunnels between HomebushandHaberfield, stages ofourWestConnex project –theM4 City, after openingthefirst andsecond bypass ofGreater Sydney’s Eastern Harbour We are alsoastep closerto creating awestern public transport project well underway. CBD) withthebuildingofAustralia’s biggest Sydney Harbourandthrough theSydney Chatswood to Sydenham (includingunder March on Sydney Metro’s twintunnelsfrom train services, we completed tunnellingin its fast, safe andreliable turn-up-and-go continues to delightourcustomers with As theSydney Metro NorthWest Line to thepeopleofCentral River City. up-and-go services duringpeakperiods and Camelliawith16stops offering turn- to Carlingford viatheParramatta CBD Parramatta LightRail,whichwilllinkWestmead Construction started onthe$2.4billion health precinct andtheSydney CBD. to Sydney’s southeast by connecting akey provided importantpublictransport links and SouthEast LightRailinApril,has and completion ofthe12kilometre CBD The openingoftheL3Kingsford Line downturn andtakingusinto thefuture. economy duringthisperiodofeconomic forging ahead,supportingtheNSW record infrastructure program hasbeen Even inthesechallengingtimes,our and buildingfor thefuture Supporting oureconomy now protect ourcustomers usingourservices. visibility ofcleaningacross ournetwork to help we strengthened thefrequency, intensity and customers where to sitorstand. Inaddition, and green physical distancing dotsshowed to key transport interchanges andhubs, and MarshallingOfficers, were deployed additional transport staff, including Transport medicines andbusiness supplies.Hundreds of customers who travel between Sydney and supporting jobs in Wagga Wagga by making the Central Coast and Newcastle, the Blue public transport a real option for workers Mountains, and the South Coast each day. commuting to and from the industrial estate.

Further progress is being made to fully Our coach services trial from Broken Hill to duplicate the M1 Pacific Highway, as we Adelaide provides a more affordable option for continue to complete milestones such as customers attending medical appointments, opening the Harwood Bridge. And we’ve been while the trial service to Mildura allows able to fast-track more than 70 key road and for day trips for locals to go shopping or maintenance projects in regional NSW on to connect with coach or train services to top of our planned work, as part of the NSW Sydney, Melbourne or other regional centres. Government’s Economic Stimulus in response Safety always to COVID-19. The $100 million stimulus covers both big and small projects that will help Safety is our priority and as part of this we deliver safer and more reliable journeys right have developed and introduced world-leading across NSW, while at the same time getting mobile phone detection cameras that work more jobs on the ground, improving safety with artificial intelligence to innovatively tackle and boosting business in regional towns. road safety risks caused by people illegally using mobile phones while driving. We are Projects like the road re-surfacing investment also determined to achieve our long-term of $1.1 million which will improve roads in vision of zero fatalities and serious injuries the Hunter region or down south where on NSW waterways by working with our we’ve been able to bring forward work in government and industry partners to deliver bushfire-affected communities to resurface on outcomes from the Road Safety Plan roads such as the Kings Highway and the 2021 and Maritime Safety Plan 2017–2021. Snowy Mountains Highway, will make a real Letter to Ministers difference to these local communities. Evolving Transport – accelerating us towards a more customer–focused, connected future Data and innovation – creating better customer experiences To deliver our Future Transport 2056 vision, weThe are Hon. undertaking Andrew Constance a transformation of our The Hon. Melinda Pavey We have strengthened our technology and data organisationMinister for Transport that sees us better coordinate andMinister for Roads, tools to improve real-time information so our integrateand Infrastructure services across all modes of transport,Maritime and Freight customers can better plan their journeys. We our Evolving Transport transformation have added information for walking, cycling and program.The Hon. StuartIt is aligning Ayres us with the needs of driving, along with public transport, On Demand Minister for WestConnex our customers and communities across NSW. services and regional trains and coaches to A major step was integrating Transport for enable multi-modal trip planning across NSW. Parliament House NSWMacquarie and Roads Street and Maritime Services in Embracing this information, customers lateSydney 2019 NSW to create2000 a single organisation. requested 169 million trip plans using We also launched our 10 Year Blueprint, transportnsw.info, the Opal Travel app or which sets out the medium-term priorities a Transport bot. There has been over 8 Dear Ministers and what we need to achieve – for million downloads of real-time apps by customers, communities and for the customers using our real-time data. We I am pleased to submit for presentation to Parliament the Annual Report for the Department of people of NSW and for our own people are also investing in smarter data analytics Transport for the financial year ended 30 June 2018. – to deliver Future Transport 2056. technologies and techniques to improve The annual report for the Department of Transport includes the annual report for Transport for NSW operations so we can tackle issues like Although we are enduring testing times, we for the financial year ended 30 June 2018. overcrowding on our network, identifying are continuing to deliver an essential service potentially dangerous road intersections toThe our annual customers reports and have communities, been prepared which in accordance is a with the Annual Reports (Departments) Act and easing traffic congestion on roads. testament1985 in respect to the of commitmentthe Department and of Transport dedication and the Annual Reports (Statutory Bodies) Act 1984 of our people. We are committed to setting Connecting our regions in respect of Transport for NSW. Inclusion of the annual report in respect of Transport for NSW is ourselves up for the future to deliver the best authorised by Section 3L of the Transport Administration Act 1988. We are boosting public transport options for transport solutions for the people of NSW. our regional customers travelling between small Yours sincerely towns or to regional hubs, so locals can access essential services and supplies. More than 450 additional weekly services were added to the Tweed bus network late last year and 240 additional weekly services have been rolled out in Wagga Wagga. In direct response to Rodd Staples Rodd Staples community feedback, we also launched a new Secretary, Secretary On Demand service between Wagga Wagga Transport for NSW suburbs and the Bomen Business Park,

From the Secretary • 5 Annual Report 19–20 Annual Report About this report

6

Transport for NSW for Transport COVID safe customers and employees at Circular Quay’s light rail station in Sydney. The Transport for NSW Annual Report 2019–20 provides an overview of our achievements during the 2019–20 financial year. Our annual report aims to keep our customers, community, partners, government and industry informed about our performance and meets the statutory requirements set out in the Annual Reports (Departments) Act 1985 and the Annual Report (Statutory Bodies) Act 1984.

Chapter 1 – About us Chapter 6 – Corporate governance A profile of who we are, what we An overview of our governance and key do, our strategic direction and our corporate management functions. customer–centred program of change. Appendices Chapter 2 – Financial overview Our reporting requirements according An overview of our financial results to our statutory obligations. for 2019–20. A comprehensive set of financial statements on all our activities is available in Volume 2 of this report. Volume 2 The audited financial statements and Independent Auditor’s Report Chapter 3 – Performance for the following entities: Presents our business performance • Department of Transport results aligned to our outcomes. • Transport for NSW • Transport Service of New South Wales Chapter 4 – Achievements • Sydney Ferries Our key achievements for the year – what we have delivered for our customers, • Roads and Maritime Services communities and the people of NSW. (period 1 July 2019 to 30 November 2019)

Chapter 5 – Organisation and people Our structure and who our people are, as well as an outline of our workforce diversity. Transport for NSW 8 Annual Report 19–20

About us A Transport apprentice training at the Transport Training Centre in Petersham, Sydney.

About us • 9 10 Transport for NSW Annual Report 19–20 oads andMaritimeServices (RMS) was integrated withTransport for NSW on1December 2019 oncommencement of 1 customer–focused services andprojects. private operators andindustry to deliver do andpartneringwithoperating agencies, communities at thecentre ofeverything we We dothisby puttingcustomers and delivery experts andindustry partners. infrastructure across NSW through ourproject the delivery ofmulti–billiondollartransport transport, walking andcycling. We alsooversee vehicles, OnDemandservices, community ferries, lightrail, pointto pointtransport of peopleandgoodsonroads, trains, buses, transport inNSW. This includesthemovement non–service delivery functionsfor allmodesof regulation, resource allocation andother It involves shapingplanning,policy, strategy, transport outcomes for thepeopleofNSW. transport across theState to deliver improved Our role isto setthestrategic direction for was established inNovember 2011. of theNSW Transport cluster, which Transport for NSW is theleadagency Transport for NSW Who we are better place to live, work andvisit. transport system that makes NSW a to provide anintegrated andinnovative At Transport for NSW, we are continuing businesses to provide theservices we need. helps grow oureconomy, andsupports delivers theproducts we useevery day, activities that NSW hasto offer. Transport to thegreat social,cultural andleisure we need.Itconnects usto eachotherand gets usto work, schoolandtheservices the wellbeing ofthecommunity. Transport Transport iscriticalto theNSW economy and and 40millionvisitors eachyear. 8 millionresidents, 300,000 businesses system serves ourState’s approximately or otherforms oftransport. Ourtransport by car, walking, cycling, bus,train, ferry Every day, millionsofpeopletravel, beit About transport

R the Transport for NSW. by Transport for NSW andany references to RMSin legislation orany otherdocument are construed asareference to Transport Administration Amendment(RMSDissolution) Act 2019 more strategic approach to transport create asingleorganisation focused ona Maritime Services were integrated to Transport for NSW andRoads and In amajorstep on1December 2019, the different modesoftransport. more cooperation andcoordination across regional areas, andenablessignificantly better places for peopleinbothurbanand us indrivingastronger focus oncreating across alltransport modes.Italsosupports us to provide better integrated services each otherwithinthesedivisions.This helps with operating agenciesworking alongside Sydney andRegional andOuter Metropolitan, customer, place–based divisions,Greater transformation program. We created two structure aspartofourEvolving Transport From 1July2019, we introduced anew agencies focusing onmodesoftransport. infrastructure were delivered by separate agencies. Traditionally, transport services and for NSW andanextended network of The Transport cluster comprises Transport Our structure • • agencies andindustry partnersto: in partnershipwithouroperating During 2019–20, we continued to work Minister for Regional Transport andRoads. Minister for Transport andRoads, andthe source ofadvice onportfolio matters to the Government’s prioritiesandwe are themain Every day, Transport contributes to theNSW and Transport’s 10Year Blueprint. our Future Transport 2056strategy, Letter, theGovernment’s commitments, Premier’s Priorities,thePremier's Charter by ourpurposeandaccountabilities, the Our initiatives andprograms are guided

portfolio oftransport assets. manage andmaintainNSW’s $168billion across NSW deliver $14.3billionofinfrastructure . Allfunctionsoftheformer RMSare now performed 1 . Our new divisions are: • Customer Strategy and Technology • Regional and Outer Metropolitan • Greater Sydney • Infrastructure and Place • Safety, Environment and Regulation • People and Culture • Corporate Services • Office of the Secretary • Point to Point Transport Commission2

Organisations in the Transport cluster The Department of Transport is the principal department of the Transport cluster.

Its role for the financial year ended 30 June 2020 has been to provide personnel services, being the services of the Secretary, to Transport for NSW.

The cluster includes the following statutory bodies: • Transport for NSW • Sydney Trains • NSW TrainLink • Sydney Metro • State Transit Authority of New South Wales • Rail Corporation New South Wales (RailCorp)3 • Sydney Ferries • Residual Transport Corporation of New South Wales

The Office of Transport Safety Investigations is an independent agency within the Transport cluster that produces its own annual report. The Port Authority of New South Wales, also a part of the Transport cluster for annual reporting purposes, is a State Owned Corporation and produces its own annual report.

2 The Point to Point Transport Commission is an agency within the Transport cluster, however as it does not produce its own annual report, information about the functions and achievements of the Point to Point Transport Commission are included in Transport for NSW’s Annual Report.

3 From 1 July 2020, RailCorp was converted into the Transport Asset Holding Entity (TAHE) and established as an independent statutory State Owned Corporation. The TAHE assumes ownership of RailCorp’s asset base, which is primarily comprised of heavy rail assets. The TAHE Board comprises three independent members (including the Chair), the Chief Executive Officer, and the Transport Secretary who is a statutory appointment.

About us • 11 Our purpose

Our purpose is to make NSW a better place to live, work and visit.

We want NSW to be a place where people are connected, with vibrant, liveable communities and strong economies. A place where journeys are safe and seamless. Annual Report 19–20 Annual Report

Our values and culture

Every day our customers rely on us. This is a big responsibility, which is why we’re committed to growing our people and our culture to help us deliver great things for the people of NSW now, and in the future.

12

Our values

Safety Integrity Collaboration We prioritise safety for our We take responsibility and We value each other and people and our customers communicate openly create better outcomes by working together Customer focus Solutions We place the customer at the We deliver sustainable and centre of everything we do innovative solutions to NSW’s transport needs Transport for NSW for Transport Our culture

We know we need a culture which enables us to put the customer at the centre and our people at the heart, all for the greater good. Transport has three core principles that are the foundation of everything we do and how we work together to deliver outcomes for customers and the community. These aspirations reflect how we want our people, customers and communities to think and feel when using transport or working with us.

Customer at the centre We are driven to deliver the best possible experiences and outcomes for our customers. We will actively engage our customers early and often, to deeply understand their needs and expectations. We will use these insights to shape everything we deliver or enable for our customers.

People at the heart We value our people and want them to thrive at Transport. We will take action on what matters most to our people in helping them serve our customers and stakeholders, recognising that everyone’s experience at Transport is different.

For the greater good We make decisions that balance the needs of customers, communities and the people of NSW, both current and future. We make a real and lasting difference to peoples’ lives and are known for the positive legacy we leave.

Our five ways of leading

Our five ways of leading are for everyone, they reflect the way we want to lead and work every day, and help us realise our aspirational culture.

Caring Empowering Encouraging the heart, starting Entrusting others. It’s being from the place of forming caring clear on purpose and believing relationships. It includes being true in collective wisdom. It includes to self and accepting of others to being transparent, collaborating enhance belonging and worthiness. and creating opportunities to realise the potential of all. Creative Courageous Forging new paths and adopting a curious and open mindset. It includes Accepting the challenge and asking “what if?”, finding new ways of committing to doing the right things. doing things and sharing learnings. It includes seeing things as they are, speaking up, pushing through barriers and challenging the status quo. Sustainable Making smart choices. It includes delivering on promises, getting the basics right, leveraging what we have and staying strong for tomorrow.

About us • 13 14 Transport for NSW Annual Report 19–20 Future Transport 2056strategy Hierarchy ofdirection setting best outcomes for ourpeople, ourcustomers, our communities, and thepeopleofNSW. These planshelpguideTransport’s fundingprioritiesandstrategic direction to achieve the Premier’s Priorities,Future Transport 2056,andTransport’s 10Year. Blueprint Commonwealth drivers andTransport’s legislative mandate. Examples includethe strategies andplans.This includestheNSW Government’s agendaandvision, Transport’s strategic direction issetaccording to multipleexternal andinternal Our strategic direction work ev future st How we Government Government ra The Future Transport 2056visionisbuiltonsixprinciples: including infrastructure andservices plansfor regional NSW andfor Greater Sydney. This visionisbeingdelivered through initiatives outlinedinasuite ofsupportingplans, to create andmaintainaworld class, safe, efficientand reliable transport system. everything we doandensures we respond to rapid changesintechnology andinnovation economic andsocietalshiftswe willseeinthefuture. Itplaces thecustomer at thecentre of Future Transport 2056isour40–year visionfor transport inNSW, reflecting thelarge Our long–term visionfor thefuture Tr vision fo Manda Purpose agenda tegies and ansport plans NSW ofNSW eryday lead, te r Future Tr key enhanced by transport communities andplaces are economic success of The liveability, amenityand Successful places technology anddata personalised, supported by seamless, interactive and Customer experiences are Customer focused the State economic activityacross economy andenables NSW’s future $1.3trillion The transport system powers A strong economy NSW Government (e policypriorities Our va .g. RoadSafetyPlan,ConnectedandAutomatedV ansport 2056 lues andourways Service Divisional Plans s andInfrastructu Regional NSW To Tr make NSW abetter place to ansport Administration Act 1998–Objectives

ofleading–Caring,Creativ

Future Tr The Greater Sy Tr ansport a metropolis ofthree cities re Plan Premier ansport supportingplans ’s 10Year Blueprint dney ’s Priorities (e RegionPlan ehicles Plan,DisabilityInclusionAction Plan) .g. PeopleSt liv e, Sustainable,Emp Services andInfrastructu e, w ork andvisit Greater Sy ra tegy, Financialsustainability Functional Plans dney owering, Courageous State Infr personal circumstances whatever theirage, abilityor wherever they live and to getthemost outoflife, Transport enableseveryone Accessible services performing, efficientnetwork travel across ahigh– Every customer enjoys safe Safety andperformance Premier reductions supports emissions affordable for customers and environmentally sustainable, economically and The transport system is Sustainability – portfoliopriorities re Plan astructur ’s Charter Letter e St ro ra admap) tegy

Commonwealth

drivers ansport Technology) ansport Tr Land for ork ew Fram Policy National

tegy, tegy, ra St Chain Supply and eight Fr National .g. (e Commonwealth Plans and guidelines and Plans Commonwealth An example of initiatives in 2019–20 that embody these principles and support our 40–year vision for NSW include: • Connected and automated vehicle trials in • Sydney Metro, a fully automated, accessible, Sydney Olympic Park, Armidale and Coffs sustainable, turn–up–and–go service that will Harbour, with a trial soon to commence be extended to Sydney's CBD and Southwest in Dubbo. in 2024. • Zero emission bus trials in Inner West Sydney • Fairer fares and 22 On Demand service pilots and Nowra. to improve accessibility for customers. • Introduction of mobile phone detection cameras to improve road safety.

Connecting to the future – our 10 Year Blueprint for transport Transport’s 10 Year Blueprint sets a medium–term course to deliver on our Future Transport 2056 strategy. It highlights where we will focus our work to achieve our long–term vision for transport and deliver on the NSW Government’s vision.

The Blueprint is focused on achieving four outcomes.

For customers For the people of NSW

Connecting our customers’ whole Transport systems and solutions lives – we will deliver and enable that enable economic activity – we transport solutions that blend will deliver quality assets and seamlessly into our customers’ efficient transport networks, at the lifestyles, catering for the wide right price, and ensure transport range of journey types needed by investments and solutions serve the people and for the movement people of NSW. of freight.

For communities For the people of Transport

Successful places – we will help Thriving people doing meaningful create places that integrate the right work – we will be proactive and mix of infrastructure, services, and deliberate in designing our ways of experiences for communities, working and workplaces, so we supporting them to achieve their build on our people’s capabilities, desired social, cultural and create a culture of success and align economic outcomes. our people to work together in new ways to foster innovation.

About us • 15 16 Transport for NSW Annual Report 19–20 operating modelagreater success. organisation's transformation andcreating new andimproved ways ofworking to make ournew workstream hasafocus andremit, butisplaying acriticalrole indrivingourintegrated program. The workstreams are theway we are organising ourmajorchangeinitiatives. Each In 2019–20, we launched13workstreams that make uptheEvolving Transport transformation 2. 7. 6. 5. tomer experience and 4. set management 3. ommunity andstakeholder 1. • • • • Evolving Transport isabout: and Future Transport 2056vision. we candeliver our10Year Blueprint the future. Itisfundamentalinensuring communities across theState, now andinto even better outcomes for customers and program that willpositionusto deliver Evolving Transport isourtransformation program ofchange A customer–centred Evolving Transport

wide approach to engagement relationships –embedatransport– C environmental frameworks Environment  to asset management a transport–wide approach As infrastructure that ismost needed Planning andprograms –prioritisethe procurement anddelivery ofinfrastructure framework for thedevelopment, Capital pr processes andways ofworking Enablement  increase customer satisfaction measurement –improved data to Cus planning, designanddelivery. customers andcommunities at thecentre of creating anoperating modelthat places ways ofworking implementing more efficientand effective managing thetransport network holistically being transport–mode agnostic and thinking abouttransport achieving more integration andcollaborative ojects –improve systems, – strengthening our –create anintegrated – embed for customers andcommunities across NSW. and into the future to deliver better outcomes strategy, planninganddelivery ofservices now approach to transport. Itisresulting inbetter NSW, enablingamore joined–upandstrategic This created oneintegrated Transport for transferred to Transport for NSW. Maritime Services' functionsandresponsibilities (RMS Dissolution) Act 2019, allRoads and of theTransport Administration Amendment to create oneorganisation. Oncommencement Services andTransport for NSW were integrated On 1December 2019, Roads andMaritime work andvisitplay thecentral role. – itisamodelwhere theplaces they live, the needsofourcustomers andcommunities different transport modes,andalignswith cooperation andcoordination across the operating modelenablessignificantlymore into effect. More thana structure, thenew when Transport’s new operating modelcame The first milestone occurred on1July2019 a more customer–focused, connected future. better services andhasaccelerated ustowards achieved hassetusupstrategically to deliver organisation in2019–20. The foundation work Evolving Transport was amajorfocus for the alent, development andmobility 13. 12. ganisational structure 11. eadership, culture andbehaviour 10. 9. 8. increasingly cost effective Financial sus decisions andmanagerisk Governance to achieve business objectives the structures andsystems needed Or – create askilledandadaptableworkforce T management andreporting framework Safety employees leadby example – create anenvironment where all L –embedasinglesafety –changehow we make tainability –becoming –consider

Figure 2: The operating model of the Transport cluster (as at 30 June 2020)

Secretary

Customer Greater Regional Point to Point Strategy Sydney and Outer Transport and Technology Metropolitan Commission

Port Authority of Sydney Trains NSW TrainLink New South Wales

Sydney Metro Oce of Transport Safety State Investigations Transit Authority

RailCorp Infrastructure and Place

Safety, Environment and Regulation

Corporate Services

People and Culture

About us • 17 Annual Report 19–20 Annual Report

Key facts Key Patronage on public transport1

Train: 329,555,150 Metro: 19,064,087 Customer Bus: 282,299,597 satisfaction Ferry: 11,903,339

Sydney Trains: 90% Light rail: 14,394,962

18

NSW TrainLink: 90%

Sydney Metro: 96%

Metropolitan bus STA: 92%

Metropolitan bus PBO: 90%

Ferry: 98%

Light rail: 89%

1 On 18 May 2020, the NSW Government’s COVIDSafe Transport Plan was released, which resulted in services across the public transport network being restricted to operating at up to approximately 25 per cent of normal capacity, with variations by mode and vehicle type. This major change was implemented to support physical distancing. In line with NSW Health advice, physical distancing capacity across the public transport network increased from 1 July 2020. These changes meant services could operate at up to 48 per

Transport for NSW for Transport cent of normal capacity, depending on the mode. Planned infrastructure investment

• $16.8 billion on road, public transport and freight infrastructure Active in Sydney and regional areas in 2020–21 transport

• 2.2 billion customer journeys were made on foot in NSW Freight including 1 billion walking trips associated with a • NSW bulk imports public transport journey and exports: • 86 million customer 202 million tonnes transport journeys were • Port Botany container made by bicycles in NSW imports and exports: • More than 1 million NSW 18.3 million tonnes residents ride a bicycle • Total Port Botany each week, and more than exports: 1.2 million TEU2 2.5 million ride a bicycle at least once a year • Total Port Botany imports: 1.3 million TEU2

2 Twenty‑foot equivalent units

About us • 19 Annual Report 19–20 Annual Report Employees

• Over 11,000 people work for Transport for NSW • More than 28,000 people work for the Transport cluster • Over 130,000 people are directly or indirectly employed across NSW by the Transport cluster • Approximately 348 20 locations across NSW • Around 11,000 of our non–frontline people have been working from home since March 2020

Registered vehicles

• 6.73 million registered vehicles in NSW Transport for NSW for Transport Accessible stations and wharves

• 91 per cent of train trips began at a train station that was wheelchair accessible • 94 per cent of ferry Digital trips began at a impressions ferry wharf that was wheelchair accessible • Visits to transportnsw.info: 48.1 million • Trip plans: 169 million trip plans using transportnsw.info, Opal Travel app or a Transport bot to plan a public transport trip in NSW • Visits to transport.nsw.gov.au: 1.9 million • Active users of Transport bot on Facebook, Twitter, Alexa, Google: 249,000 • Active users of Opal Travel app: 2.3 million

About us • 21 B Over 27,800 bus stops Annual Report 19–20 Annual Report More than across Sydney 8100 buses Our assets

22

Approx Over 18,000 6000 bridges kilometres of State roads Transport for NSW for Transport

Image © Destination NSW Around 3000 kilometres of regional and local T roads 298 Over stations 2200 train carriages

$158 27 billion in road Approx network tunnels 9400 assets kilometres of rail tracks

About us • 23 118 22 maritime metro

Annual Report 19–20 Annual Report and 26 personal trains watercraft vessels for on–water safety compliance operations

24

35 ferries Over 155 wharves and jetties Transport for NSW for Transport

Image © Destination NSW L 49 kilometres of light rail track in Sydney and Newcastle

M 157 Approx 600 kilometres kilometres of metro of fiber track optic cable

More than 1700 CCTV traffic 78 management light rail cameras and vehicles more than 4000 traffic signals

About us • 25 26 Transport for NSW Annual Report 19–20

Financial overview[CS] Financial overview • 27 28 Transport for NSW Annual Report 19–20 FY 2019–20 ($millions) financing costs andother expenses. operations, depreciation, grants andsubsidies, total expenses of$16billionwere incurred in received revenues of$19.5 billion,while (2018–19: $0.6 billion).Transport for NSW year ended30June2020 was $2.8billion Transport for NSW’s netresult for the Key figures

Netresult million Revenue Expenses Othercomprehensive income , revaluation surplusof$485.8million. million andanincrease intheasset swaps andforeign exchange of–$0.07 of $0.5 billionincludesloss incommodity Other comprehensive income for theyear , Revenue ($ millions)

Capital appropriations: 4164

Major rail project revenue: 1192

Resources received free of charge: 44

Grants and contributions: 3132

Investment revenue: 10

Sales of goods and services from contracts with customers: 438

Recurrent appropriations: 9821

Shared and corporate services revenue: 294

Retained taxes, fees and fines: 43

Other revenue: 370

Total: 19,508

Expenses ($ millions)

Operating expenses: 2173

Major rail project expenses: 1192

Depreciation and amortisation: 1469

Grants and subsidies: 9561

Finance costs: 108

Other expenses including service contract payments: 1528

Total: 16,031

Financial overview • 29 30 Transport for NSW Annual Report 19–20

Performance NSW's rail freight network keeps goods moving and links key ports with cities and towns across the State.

Performance • 31 32 Transport for NSW Annual Report 19–20 ustomer satisfaction survey for road userswas notundertaken in2019–20 dueto COVID–19. 1 Table 1:Customer satisfaction transport andpointto pointtransport passengers, pedestrians, cyclists andfreight providers. Our customers are peoplewhousetransport networks andservices, includingdrivers, public catering for thewiderange ofjourney typesneededby people, andfor themovement offreight. We aimto deliver andenabletransport solutionsthat blendseamlessly into ourcustomers’ lifestyles, making andprioritisation ofour work inTransport. people ofTransport. These outcomes drive thedecision and thecommunities we serve, thepeopleofNSW andthe outcomes, focused oncreating value for ourcustomers All ourwork isguidedby Transport’s four primary

Heavy vehicles (%) Measure Motorcycles (%) Sydney Trains (%) Customer satisfaction Cyclists (%) NSW TrainLink (%) Pedestrians (%) Metropolitan busSTA (%) Taxi (%) Metropolitan busPBO (%) Rideshare (%) Light rail (%) Sydney Ferries (%) Sydney metro (%) Private vehicles (%) A c customers’ wholelives Connecting our 2016–17

90 90 90 89 85 85 85 82 97 87 61 81 – – 2017–18 90 86 86 86 89 98 89 85 83 92 92 87 75 – 2018–19 90 90 70 86 98 89 95 85 85 92 92 87 87 91 or improve or improve maintain maintain Target 1

2019–20 90 90 90 96 98 89 92 – – – – – – – Table 2: Journey reliability

Measure 2016–17 2017–18 2018–19 Target 2019–20

Reliability

Train (metropolitan) (%) 93 92 91 92 93

Train (regional) (%) 89 90 89 92 91

Metropolitan bus STA (%) 92 92 95 95 95

Metropolitan bus PBO (%) 96 96 95 95 97

Light rail line 1 (%)2,3 91 87 96 90 89

Light rail line 2 and 3 (%)4 – – – 90 83

Ferry (%) 99 99 99 95 97

Sydney metro (%) – – – 98 99

Journey time reliability 87 91 91 ≥90 90 peak travel on key road routes is on time (%)5

Average incident clearance time 42 42 36 <40 34 for 98% of incidents on principal transport routes (minutes)

% of regional population with – – 86 – 90 access to public transport day–return to nearest city or major centre

2 A light rail service is considered on time if a headway is achieved within a two–minute tolerance. A headway is the time between two vehicles on the light rail network.

3 Light rail line 1, is the route from Central Station to Dulwich Hill.

4 Light rail line 2, is the route from Circular Quay to Randwick and line 3 is the route from Randwick to Kingsford.

5 Road travel reliability measures the proportion of days where the daily average travel times were within a threshold (a five–minute variation on a typical 30–minute journey), during the combined AM and PM peak periods on 89 Sydney metropolitan area roads.

Performance • 33 34 Transport for NSW Annual Report 19–20 Table 3:Network safety Opal Digitalcard to thousandsofcustomers, plannedto launchlater in2020. January 2020 –opentender heldto identifyafinancialservices partner to deliver thetrialofanew options, aswell aswalking andcycling, whenplanningtheirjourney. December 2019 –tripplanningappswere expanded socustomers could consider taxiandrideshare line to Kingsford opened. 12 kilometre Sydney LightRailnetwork between Circular Quay andRandwick, inApril2020, the December 2019 –new reliable, turn–up–and–gopublictransport openedinSydney withthe than 450extra busservices aweek commenced. December 2019 –theTweed Heads community benefited from improved connections whenmore October 2019 –driverless shuttletrialat Sydney OlympicPark beganto move customers safely. flexibility rightacross Central West NSW. September 2019 –the'Bathurst Bullet'service was launched,providing more travel choices and debit cards orlinked devices, givingthemmore choice. September 2019 –entire Opalnetwork becamecontactless, customers could pay withtheircredit or Delivering ouroutcomes 2019–20 oad seriousinjurydata for 2019–20 does notbecome available until 2021. 7 his data may differ from previously publisheddata as fatality information is revised over timeandthere were changes to 6

Road seriousinjuriesper100,000 population NSW Road fatalities per100,000 population Measure NSW Network safety NSW Boating fatalities per100,000 registered vessels R T the seriousinjurydata definition, inlinewithNSW Healthdefinitions. 6

2016–17 138.7 4.55 1.20 7

2017–18 4.20 142.1 4.87 2018–19 131.7 4.57 4.16 by 2020–21 average as at 2014–15 levels by 2008–10 fatalities fatalities reduced 10–year by 30% by 30% reduce Target from from road 2021 – 2019–20 10.59 4.01 – A customer topping up their opal card for use on the network.

Performance • 35 36 Transport for NSW Annual Report 19–20 o theimpact ofCOVID–19 onnetwork usageandtherequirement to physically distance, thedecisionwas madeto tomer satisfaction ofpeoplewithdisabilityisnotshown for each modeoftransport dueto insufficientsamplesizes. 9 8 and infrastructure Table 4:Customer satisfaction ofpeoplewithdisability, andaccessible fleet their environment. we create reflect theiridentityand culture, as well asprotect andenhance communities and We are committed to working inclosepartnershipwithcommunities to ensure that theplaces for communities, supportingthemto achieve theirdesired social,cultural andeconomic outcomes. We willhelpto create places that integrate therightmixofinfrastructure, services andexperiences people come together to interact, transact andtravel. Our customers are alsomembersofcommunities, andat theheartofcommunities are places where 10

Public transport Customer satisfaction –peoplewithdisability and NSW Trains) (%) Trains (Sydney Trains train stations (%) Wheelchair accessible Metropolitan busSTA (%) Sydney Trains (%) Sydney Harbour(%) Wheelchair accessible wharves Outer metropolitan busPBO (%) NSW TrainLink (%) Outer metropolitan busPBO (%) Metropolitan busSTA (%) Rural andregional bus(%) Metropolitan busPBO (%) Sydney Ferries (%) Roads (%) Measure Accessible fleet Accessible infrastructure heelchair–accessible wharves have level or ramped access that allows independentaccess by apersonusing W Due t Cus station facilities. manual wheelchairorwalking aid.Wheelchair accessible stations have astep–free path to allplatforms andessential cancel theMay 2020 Customer Satisfaction Survey for road users,therefore data for 2019–20 isunavailable. 9 places Successful

8

10

2016–17 90 96 86 76 53 97 81 – – – – – – 2017–18 100 84 86 89 56 95 85 82 79 53 91 11 – 2018–19 100 100 84 89 89 89 88 83 62 92 72 57 13 year year with overall satisfaction reduce gap customer increase increase Target ‑ ‑ on–year on–year 2019–20 100 84 88 59 83 97 67 87 87 72 91 15 – Delivering our outcomes in 2019–20

July 2019 – launched the Indigenous Youth Leadership Program to improve the road safety and wellbeing of young Indigenous people.

September 2019 – Australia’s first ever 5–star vehicle safety technology testing facility opened in Cudal in NSW’s Central West.

October 2019 – won NSW Premier’s Awards in the ‘Building a strong economy’ category for revitalising Newcastle and attracting people, jobs and tourists to the city. And an award in the ‘Creating well connected communities’ for delivering Australia’s first fully automated railway, the Metro Northwest Line.

January 2020 – a new $250 seniors travel card was launched to help to ease the burden of travel costs for eligible seniors living in regional, rural and remote NSW.

April 2020 – jointly released the NSW Movement and Place Practitioner’s Guide with the Government Architect NSW for use on NSW Government projects.

June 2020 – supported veterans by expanding their eligibility to receive concession travel with a Gold Card.

2019 Premier's Awards, Sydney Metro Northwest team – creating well–connected communities.

Performance • 37 38 Transport for NSW Annual Report 19–20 11 Table 5:30–minute cityandfreight efficiency people of NSW. in the NSW economy andenvironment. Itisourway ofhelpingto furtherserve andsupportthe By investing intransport network enhancements andinfrastructure, we drive improvements who benefitfrom thedelivery ofgoods. significantly contribute to theeconomic success ofNSW butalso to businesses andpeopleinNSW for employment, tourism andessential services. We supportindustries like freight andportsthat quality oflife ofitspeople. Sowe target investment to areas where peoplewant to live andinto hubs While we focus oncustomers andcommunities, ourwork alsosupportstheNSW economy andthe he 30–minute citymethodologymeasures thetravel timefrom alldwellings withinthe Greater Sydney Commission metropolitan centres (%) Network capabilityinpeakto 30–minute city at Port Botany Rail share for freight Freight efficiency Measure T timetable. Itdoesnotattempt to reflect the performance ofthenetwork ortheservices running. metric whichreflects theinfrastructure andservices provided at apointintimeascaptured by thepublictransport 6am–10am onaweekday to adestination transit stop withinacentre, includinginterchange time. This provides abase time from eachdwelling to a transit stop, 3minutes wait at thefirst stop, plusthe travel timeonpublictransport between (GSC) districts ofSydney to themetropolitan andstrategic centres defined by the GSC. The travel timeincludes walking economic activity Transport systems andsolutions that enable 11

2016–17 – – 2017–18 62 18 2018–19 62 18 2021 against a 2016 baseline year–on–year 28% by June increase Target of 17% 2019–20 62 18 Delivering our outcomes in 2019–20 March 2020 – the New England Highway bypass of Scone was opened to traffic six – WestConnex new M4 tunnels July 2019 months ahead of schedule, reducing travel between Homebush and Haberfield opened, times for freight and long-distance traffic. transforming road travel with drivers bypassing 22 sets of traffic lights. The construction March 2020 – tunnelling finished on Sydney created more than 4000 direct and indirect Metro’s twin tunnels from Chatswood to jobs and almost 200 apprentices or trainees. Sydenham, including under Sydney Harbour and through the Sydney CBD, with more than – displayed the Environmental November 2019 8400 people employed on the tunnelling Impact Statement and Draft Major Development project including carpenters, mechanical Plan for Sydney Gateway for community fitters, electricians and boilermakers. consultation, showing the economic benefit of improved freight movements and connections April 2020 – displayed the Environmental to Sydney Airport and Port Botany. Impact Statement for Sydney Metro West, a new underground railway that will better connect – the first two New December 2019 Greater Parramatta and the Sydney CBD. Intercity Fleet trains arrived for testing. The fleet will improve travel between regional May 2020 – the replacement Gee Gee Bridge hubs safely and more comfortably. across the Wakool River opened to traffic two months ahead of schedule, providing a – construction commenced on January 2020 more suitable freight link that benefits the the Parramatta Light Rail, which will improve agricultural industry and regional economies. the communities’ connections to work and essential services by linking Westmead to June 2020 – the replacement Charleyong Carlingford along a 12 kilometre route. Bridge across the Mongarlowe River opened to traffic, improving access for – displayed the Environmental January 2020 the freight industry with higher mass Impact Statement for the Western Harbour vehicles now able to use the bridge. Tunnel so the community could provide feedback on the economic and quality of life benefits of this investment.

The new Charleyong Bridge across the Mongarlowe River, Charleyong.

Performance • 39 40 Transport for NSW Annual Report 19–20 12 June 2020 –women represent 50 percent ofthe trainee train drivers employed during2019–20. increasing female representation inregional road maintenance and related trades. October 2019 –won NSW Premier's Awards inthe'Buildingastrong economy' category for as akey enablerto realising ourcultural aspiration. September 2019 –launchofourTransport leadershipmodelandplaybook at Leader Alliance event for ourAboriginalandTorres Strait Islanderemployees andcommunities throughout NSW. reconciliation bothwithinTransport andincommunities across NSW, andto deliver better outcomes August 2019 –launchedfirst ever Transport Reconciliation Action Plan2019–2021 to work towards Delivering ouroutcomes in2019–20 Table 6:Employee diversity andengagement capabilities, andwe are usinginnovative digitalworkspaces to drive thebest performance possible. best place to work inAustralia. This meanswe needto bealeaderinevolving ourpeopleandtheir We want ourpeopleto feel like they belong,are cared for andare included.We are striving to bethe they feel empowered andcancollaborate to innovate for thepeopleofNSW. world. We willencourage andhelpthemwork together innew ways, makingsure asset isourpeople, andwe willsupportthem to transition andthrive inachanging As we deliver for NSW, theworld ofwork ischangingat arapid pace. Ourmost valuable 14 13 Employees withdisability(%) Strait Islandpeople(%) Aboriginal andTorres Women (%) Representation ofTransport for NSW’s workforce survey result Employee engagement Employee engagement leadership roles (%) Women insenior Measure ta for 2019-20 isnotcomparable to previous year's data dueto theintegration ofTransport for NSW andRoads and he benchmarkof50percent for representation ofwomen across thesector isintended to reflect thegender o COVID–19 thePeople Matter Employee Survey isbeingundertaken between October 2020 andNovember 2020 Due t T Da instead ofJune2020. Therefore aresult for 2019–20 isnotavailable. by 2025. composition ofthe NSW community. Transport have madeacommitment to reach 40percent women inleadershiproles Maritime Services on 1December 2019. meaningful work Thriving peopledoing 14

2017 30.7 47.3 0.7 66 1.2 12 2018 47.5 31.5 2.0 64 1.3

2019 48.3 33.7 64 1.9 1.3 50% by 2025 5.6% by 2025 3.3% by 2025 50% by 2025 year Benchmark increase ‑ on–year 13

2020 39.5 2.8 34 1.6 – A Boating Safety Officer at work on Lake Macquarie.

Performance • 41 42 Transport for NSW Annual Report 19–20

Achievements Work continued on the upgrade of the historic Briner Bridge near the village of Tucabia. The project is funded through the NSW Government's Bridges for the Bush program.

Achievements • 43 44 Transport for NSW Annual Report 19–20 On Demandpublictransport makingiteasierfor customers to connect to key transport hubs. that improved thequalityofpeople'slives. and community needsshapedtheoutcomes just someinnovations where technology Park&Ride carparks for commuters were and automated vehicle trialsandOpal Demand publictransport trials,connected recreational andessential services. On with better connections to work, education, also transformed regional communities the CBDandSouthEast LightRail.Transport and turn–up–and–gopublictransport with infrastructure withthetimesaving M4tunnels We delivered game–changing transport vast range ofservices for ourcustomers. safe andcommunities connected, we continued to deliver a global pandemic.While we focused onkeeping customers people ofNSW through drought, bushfires, floodsanda This was ayear like nootherandTransport supported the virus onournetwork across NSW in2019–20. or staff member contracting orspreading the cleaning regime contributed to nocustomer goods to their destinations. Ourenhanced to jobsandappointmentssafely, andto get pandemic. We supported customers to get transport network runningduringtheCOVID–19 Transport isalsoproud to have kept the bushfires andfloods moving again. businesses impacted by thedevastating to reunite families andto getpeopleand proud ofthecontribution ourpeoplemade is more to bedoneacross theState, we are drought, floodsandbushfires. Whilethere their lives andhelpindustry recover after support devastated communities rebuild clock to fix roads, rail andinfrastructure to The peopleofTransport worked around the A year of supporting NSW through some tough times

Supporting NSW during and after the drought, bushfires and floods The devastating impact of the drought, bushfires and floods through 2019–20 saw the people of Transport double their efforts assisting regional and rural communities and businesses.

We delivered improvements to local roads and bridges during the drought so that lifesaving feed, water and stock could be moved safely and quickly to the farms that needed them. Our The Gwydir Highway near Glen Innes in Northern NSW being cleared of debris following the summer bushfires. teams also worked around–the–clock clearing, rebuilding and reopening of State highways, roads and rail lines during and immediately after Damage to repair… by the numbers bushfires so people and businesses could begin • 880 km of State roads and 23 assets recovering and students could travel to school. mostly along rail corridors were damaged or destroyed, Transport collaborated with On 2 January, near Currowan on the South councils and emergency services to repair Coast – the Rural Fire Services handed the and restore capacity to the network. Princes Highway to Transport which was damaged along a 20 kilometre stretch by • Major arterial roads impacted by fire fires burning from all directions. Crews included Kings Highway (35 km), Oxley worked through the night in catastrophic Highway (50 km), Gwydir Highway (70 conditions to open the highway at 4am the km) and Princes Highway (158 km). next day and a queue of vehicles, more than • On a local level, there were 150 km of 30 kilometres long, was able to pass safely. damaged roads, 48 bridges destroyed The bushfires were eventually subdued, but and 17 damaged, with repair estimates only by the intensity of rain and flooding exceeding $83 million. – and our efforts were reinforced. Almost • The swift rebuilding effort by almost 1000 1000 Transport staff were on the ground Transport staff in the immediate aftermath from the Northern Tablelands to the Far of the fires kept critical lifelines to regional South Coast working alongside emergency NSW open. response teams to keep critical lifelines • The State’s main western railway line open and safeguarding communities. through the Blue Mountains required more Our work through the bushfires and floods than 150,000 hours of work to rebuild included clearing thousands of trees, other track infrastructure damaged by fires vegetation and debris from roads; replacing and flooding. damaged road surfaces, train tracks and • Thousands of still–smouldering dangerous sleepers, safety barriers and guardrails, trees were felled and cleared. culverts and 2000 signs; building new retaining wall structures, corridor fencing, • 2000 burnt road signs and 1000 guide wildlife containment and rest stops. posts were replaced, and 10 km of guardrails were fixed.

Achievements • 45 46 Transport for NSW Annual Report 19–20 as well asrefunding thepermitapplication fee. feed, water andstock indrought–affected areas heavy vehicle permitsfor vehicles transporting We alsoprioritisedtheprocessing ofover 2500 make itacross NSW to aidcommunities inneed. 1100 tonnes ofrelief freight could enter and were safe, we assessed over 100bridgessothe train was 79 tonnes andto ensure conditions to drought andfire–affected Cooma.Each road perishable items travel from Western Australia trains withhay andgoodssuchasclothes In early2020, we helpedaconvoy of14 road feed, water andstock to affected areas. developed arange ofinitiatives to provide assist inthedrought relief effort, Transport families duringdrought conditions. To than $1billionto supportfarmers andtheir The NSW Government committed more need it Getting goodsto drought affected areas that to getinto hard–to–reach places. used, includingdrones andabseilers, months, acombination ofmethodswas Working indifficult terrain for several as quicklyandsafely aspossible. around the clockto repair thedamage venues inJenolan,we worked inshifts and thoserunninghotel andhospitality this access road to thelocalcommunity the past year. Knowing theimportance of then landslidescausedby floodingduring suffered extensive damage from bushfires Caves Road, akey access road. The road heavily impacted by theclosure ofJenolan precinct andloved tourist attraction, was Jenolan Caves, apopularWorld Heritage Supporting thelocalcommunity after thefires andfloods Work underway to clearalandslideontheJenolanCaves Road. to theheritage–listed area once again. able to welcome, andbenefitfrom, visitors and thetight–knitcommunity was now the easingofregional travel restrictions affected tourist operators. It coincided with by thelocal community andCOVID–19 before theJunelongweekend was welcomed The re–opening ofJenolan Caves Road just 2.5 kilometres ofdamagedguardrail. the area. Repairs alsoincludedreplacing 1000 tonnes ofunstable slopematerial from were blockingtheroad, andremoving nearly hundreds ofmajorandminorrock falls that fire–damaged trees, clearingdebrisfrom and clean–upwork, removing nearly600 Transport crews undertook hugerepair drought–affected communities across NSW. access for heavy vehicles travelling to has beenupgraded to enablebetter more than700 kilometres ofroad Since ourdrought initiatives started, improved signageandvegetation clearing. and includedroad widening,pavement work, livestock, produce andagricultural equipment, improved to assist farmers inthemovement of communities. More than70 localroads were injected into NSW’s most drought–affected regional NSW withalmost 80percent being and roadsides. We invested $15millionacross cost ofmaintainingandimproving theirroads drought relief, we supported councils withthe To improve access for heavy vehicles delivering Keeping customers safe COVIDSafe Transport during the pandemic Plan supports NSW In March 2020, we established the Transport Working with industry, government, unions and COVID–19 Taskforce to identify and address private operators, the Government published a the transport impacts of the pandemic on our COVIDSafe Transport Plan on 18 May 2020 to people, customers and businesses across NSW. help people travel safely and return to jobs. It would support a COVID safe economy for NSW. Objectives of the Transport COVID–19 Taskforce were: The Plan was a coordinated transport–sector response to the pandemic including the safe • maintain the continued operation of the use and operation of all public transport transport network – public transport services, modes, roads, waterways, rideshare, taxis, roads, freight, taxis and other point to point active transport like cycling and walking; and transport services the flow of freight into and out of NSW. • ensure the safety of customers Extensive use of data and analytics underpinned • safeguard our people. the Plan, which helped to slow the spread of To meet these objectives, the Taskforce COVID–19 and support a COVID safe economy. collaborated and engaged with internal We published an update on 1 July 2020 in and external stakeholders from across line with advice from NSW Health to respond Transport and the transport sector. They to the changing environment, altered travel included government and private transport patterns and the easing of restrictions. operators, the freight industry, unions, major The four elements of the COVIDSafe employers and NSW Government agencies Transport Plan are: particularly NSW Health, NSW Police, Service NSW and the Department of Education. Public transport Hallmarks of our response included supporting Throughout the pandemic, Transport private transport operators with guidance operated a full timetable of public transport so they could continue to provide their services to help physical distancing for services; implementing an extensive cleaning those who needed to travel. The safety of regime in addition to standard procedures our customers and transport workers was resulting in our cleanest public transport our priority and initiatives to maintain their network ever, and continually communicating safety and wellbeing on public transport operational changes to our customers. services and interchanges included: We supported our people by expediting working • Improved customer access to real–time from home, starting with those identified as information regarding how full a bus, train, most ‘at risk’ and fast–tracking new leave metro, ferry or light rail service was through arrangements. For people who could not work apps, social media, information screens and from home, like drivers or guards on the front the transportnsw.info website. This helped line, we put in place a range of operational safety customers make informed decisions about measures to ensure all steps were taken to keep the safest modes and times to travel. our people safe. We focused on people's mental health and wellbeing with the introduction • From 2 March to 30 June, an extra 1182 of new tools and resources, and we widely cleaners conducted more than 550,000 promoted our Employee Assistance Program. hours of extra cleaning across all modes of public transport – metros, trains, buses, Our efforts resulted in no reported cases of ferries, light rail and point to point transport customers or Transport workers contracting or vehicles like taxis, rideshare and hire cars. spreading COVID–19 on our transport networks Extra cleaning was also applied to stations, throughout 2019–20. In addition, we continued stops, wharves and depots. to run a full timetable of services even when • We set up cleaning stations at major patronage across all public transport modes transport interchanges and mobile cleaning plummeted by up to 80 per cent at its lowest squads across the network to disinfect point in April. This meant that people who high–traffic areas throughout the day. needed to travel, were able to use public transport safely, and 98 per cent of our services complied with physical distancing guidelines.

Achievements • 47 48 Transport for NSW Annual Report 19–20 The pop–upcycleway onSydney Park Road,Erskineville. • • • • cycling. Transport promoted thisbehaviour commute were increasingly walking and regional andurbanareas whoneededto As theoutbreak continued, residents in Walking andcycling

transport operators across NSW. dot stickers andwere sentto more than600 prepared onthesafe placement ofthegreen safe places to sitandstand. Guideswere public transport modesto show customers were developed anddistributed for all Green dotstickers for physical distancing customers to travel duringoff–peakperiods. services by 50percent, to encourage reduce thecost oftravelling onoff–peak we introduced athree monthpromotion to off–peak periods to increase capacity. And were scheduledinmetropolitan areas during More than3300extra busandtrain services physically distance orto provide advice. interchanges to assist customers to Marshals were deployed to major were minimised. guidelines, andcatering andcashhandling booked inlinewithphysical distancing NSW TrainLink services hadto bepre- • • • • surfaces could becleaneddailyfor free. Dubbo where vehicles andallhigh–touch across NSW beginningwithAlexandria and Initiatives included,vehicle cleaningstations with advice andinitiatives for operating safely. point transport industry by providing them Transport worked closelywiththepoint to hire cars Point to Point Transport –rideshare, taxis, to supportthenew travel patterns suchas: in publiccommunications andwithinitiatives

were introduced. Sydney CBDlocations andhealthprecincts Touchless pedestrian sensorsacross selected down to 30km/hinManlyandLiverpool. in theCityofSydney andspeedreductions speed limitswere plannedacross 10locations To keep pedestrian andcyclists safe, lower Nowra. Wollongong, Goulburn,Batemans Bay and regional NSW suchasNewcastle, New pop-upcycleways intowns throughout Greater Sydney. as inkey commuter areas throughout Parramatta andtheSydney CBD, aswell routes across Sydney includingat Randwick, New pop-upcycleways across highpriority Roads and parking Arrangements for employees through self–isolation, quarantine, or school Despite reductions in traffic, we continued closures included wellbeing support and to actively manage the road network to paid leave. In line with Australian and NSW enable efficient travel for people who needed governments’ recommendations, staff at to use roads, and for businesses including risk of severe complications from COVID–19 freight deliveries. Initiatives included: were supported to work from home where • Additional car parking near the Sydney possible or provided with paid leave to CBD at Moore Park, was set up in May. The reduce their risk of exposure to the virus. aim was to encourage people to drive and Our COVID–19 general enquiries line, walk to jobs or other activities and free up which operated 24/7 through March and public transport for those who did not have April, meant our people could access other options. support whenever they needed it. • Consultation with the freight industry and advocacy on its behalf so that road, rail and We took a caring approach to support maritime freight operations could continue people with the aim of ensuring, as working efficiently as restrictions were being far as possible, a positive experience. introduced. Throughout regional NSW we We supported our leaders to deal with worked to ensure that facilities remained people–related decisions compassionately. open so heavy vehicle drivers could continue A comprehensive communications to keep essential goods moving across the and engagement framework with our State. We were regularly updating guidance people was established early. for freight workers and the industry on a new dedicated freight webpage, as well as directly through newsletters and emails. Communicating to our people, our customers and transport operators

Supporting our people Our people

The spread of COVID–19 had significant We used a range of channels to implications for our workforce of more communicate to our people from the than 28,000 people by dramatically early stages of the pandemic. changing the way we worked and by posing risks to the health and safety of From the Transport Secretary and the our people, particularly frontline workers Executive team, there was intense focus who were unable to work from home. on communicating clearly and concisely to ensure our people felt engaged and Safety was our priority and we worked quickly supported through the pandemic. to implement measures to protect our people. All those who could work from home were Communications channels included: asked to do so, and on–the–job measures • daily all–staff emails (audience of 28,000) for our frontline people such as station staff and bus drivers were implemented. • twice weekly leaders' livestreams (5000) • daily leaders' emails (5000) Measures included additional cleaning and disinfecting, setting up exclusion zones for bus • stayinformed.com.au website (28,000) drivers and guards, supporting the installation All staff emails were sent daily, sometimes of driver protective screens, closing the front twice a day, making sure our people were Opal reader on buses, no cash handling on kept up to date on what to know and do Sydney and outer metropolitan buses, and in response to breaking news and changes the extension of the Spitting and Coughing in as near to real time as possible. Order penalties to transport workers. Our data and extensive monitoring led us to rapidly Stayinformed.com.au website was a central respond to crowding and other issues. information hub for staff providing the latest transport news and information on COVID–19. The way we worked was transformed as This included videos, question and answer 700 staff with formal working from home sections, application forms for services and arrangements grew to more than 10,000 leave, mental health resources and support staff working from home between March and and targeted information for leaders and our early May. people. The site was continuously updated and adapted to be engaging, relevant and a useful source of information for all our people.

Achievements • 49 50 Transport for NSW Annual Report 19–20 • • • • • • • • • • Some ofourcampaignsincluded: Customer channels before boarding, andholidaying at home. the capacityofpublictransport services maintaining physical distancing, checking supported the State’s restrictions. They included on arange ofsafety andtravel topics that We ran majorpublicinformation campaigns on healthadvice andstaying safe. platforms was criticalto informing customers and wharves, onapps,andsocial media on transport services, at stations, stops Consistent andregularly updated information Customers allowing thosewhomissed sessions to catch up. livestreams were posted to stayinformed.com.au messaging to leadersandrecordings ofthe This was followed upwithanemailto reinforce ask questions directly to theleadershipteam. for information sharingandallowed staff to Chief MedicalOfficer provided afurtherchannel Secretary, theChiefPeople Officer andthe Weekly leaders'livestreams hosted by the had: From 15March to 30June Stayinformed.com.au

98,479 pageviews of COVID–19’ withavery high openrate. customer newsletter on‘Slowing thespread 4.64 millioncustomers were sent adigital and onB–Linebusesbusstops. Safety updates on1420busCCTV screens train stations. occupancy information at more than300 displaying safety messages andreal–time 1500–plus station indicator screens digital mobile. million reach and3.86millionimpressions on transport demand' campaignachieved 1.48 Facebook andLinkedIn –'Managing for both. million reach withmore than350,000 views in construction' campaignachieved 1.2 Facebook andLinkedIn –'Essential workers 4.77 millionimpressions. Facebook –'Holiday at home' campaign– reach was 3.5million. posts between 2March and30June. Overall Facebook –we posted 42COVID–19 related 69,019 visits 59,782 visitors • • • • • • • leaders ontheCOVIDSafe Transport Plan. sessions updated about60peakbusiness regional NSW. Inaddition,two information one millionworkers across metropolitan and These organisations represent more than and theirstaff informed ontheirtravel choices. and peakemployment bodiesto keep them We engagedwithmore than300businesses personal hygiene andphysical distancing. voice announcements ontheimportance of decals anddownload customer posters or and physical distancing, aswell asorder could read advice ontopics like safety, cleaning Transport. Onthesite, transport operators with anextra way to communicate with SharePoint site whichprovided operators We setupatransport operators and providers to muchsmallerfamily–run businesses. service contracts ranging from large businesses parts oftheState. Transport hashundreds of metropolitan, outer metropolitan andregional transport operators ofevery modeandacross We provided information andadvice to for allpublictransport services across NSW. Transport manageda consistent approach Transport operators andbusinesses

media announcements. Newspaper, radio andtelevision machines at train stations across NSW. were onlifts,escalators andOpalticketing displaying physical distancing messages Thousands ofcorflute signsanddecals and wharves. public transport interchanges, stations, stops More than31,000 posters were placed on 900 locations. to transport operators spread across green dotstickers were distributed More than1.3millionphysical distancing regional roads. advice to drivers onmetropolitan and 310 variable message signsprovided page views to 30June. date withCOVID–19 news achieving 418,000 Transportnsw.info website was kept upto 93 per cent. than 3millionuserswithadelivery rate of Alerts ontheOpalTravel app reaching more Planning a safe trip with Transport also used real–time data, real–time data analytics and insights to determine where extra services, cleaners, marshals Transport enhanced its world–leading ‘jelly and support teams were deployed. baby’ system using colour indicators or symbols of people to show the real–time COVID safe capacity and occupancy of public Cleaning enhanced to slow transport services. These were displayed the spread of COVID–19 on train station platforms, e–link bus stops In early 2020, a host of cleaning initiatives were and B–Line stops, transportnsw.info, the Opal rolled out across NSW as part of an enhanced Travel app and third–party apps to show cleaning program to ensure the public transport customers the occupancy of bus and train network and point to point transport vehicles, services across Sydney. By looking at the such as taxis and hire cars, were clean and safe. indicators, customers could decide which service to catch, or even what carriage The enhanced cleaning program enabled the to enter, for safe physical distancing. continued safe operation of public transport, which was fundamental in slowing the We also created patronage data sets each spread of COVID–19 and supporting the NSW week which meant customers could predict Government’s plan for a COVID safe economy. occupancy levels on trains, buses, metro, ferries and light rail services at particular It included delivering Infection Control times of the day. This was also displayed Cleaning Guidelines to all transport operators on transportnsw.info and the Opal Travel recommending additional cleaning, how it app so customers could plan ahead. should be conducted and its frequency.

The Travel Insights dashboard on transport. nsw.gov.au compiled all such data for easy viewing by public transport mode, day of the week or by key commercial centres in Greater Sydney and regional NSW.

The world–leading 'jelly–baby' system showing real–time occupancy of public transport, enabling customers to make informed travel choices.

Achievements • 51 52 Transport for NSW Annual Report 19–20 exceeded physical distancing capacity. customers, even ifitmeantthat aservice were to be given priorityover other be leftbehindandthat schoolstudents informed that noschoolstudents were to Based onthisadvice, operators were used onlyto provide schoolservices. were notplaced onbusesthat were at lower risk,andgreen dotstickers NSW Health advisedthat children were students andtransport workers. return to schoolplanfor thesafety of of Education andNSW Healthonthe We worked closelywiththeDepartment end ofMay, students hadreturned to school. NSW were learningfrom home, andby the From 30March, 95 percent ofstudents in Return to school Enhanced cleaning haskept publictransport cleanfor thesafety of ourcustomers. Cleaning by numbers: • • • • Economic Stimulus Package on: million from theNSW Government’s Up to 30Junewe spentover $30

in–transit train cleaning 33,049 vehicles from 11May to 30June interchanges across NSW, whichcleaned new buslayover cleaningat 16 more than1180additionalcleaners transport hubs of cleaningonpublictransport and more than550,000 additionalhours • • • • • driver awareness may have beenreduced. when there were fewer peoplearound and safe whentravelling to andfrom school, even parents and carers that theirchildren were Maintaining thisservice helpedto assure without interruption to NSW communities. to continue to provide thisinvaluable service Crossing Supervisorsensured we were able Effectively managingthesafety ofSchool distancing andgoodpersonalhygiene. emphasised theimportance ofphysical not beusingpublictransport, and that students whowere unwell should informationPublic campaignsreinforced

stations across publictransport. more than320customer sanitisation mandatory hotel quarantine upto 30June transfer more than29,000 passengers to deep cleaningofcoaches usedto interchanges andprecincts deep cleaningofthree transport every night 2000 train carriagesdisinfected across NSW between 16Aprilto 30June free at two vehicle sanitisation stations point transport vehicles were cleanedfor 6389 taxis,rideshare andotherpointto Supporting jobs and the economy Supporting freight by Transport is a key part of the State’s COVID road, rail and sea safe economic recovery. It is helping people Transport supported the efficient travel safely and return to jobs, and this operation of the freight supply chain provides certainty for businesses. within NSW, across State and national borders during the COVID–19 pandemic. Throughout the shutdown our construction sites continued operating, and we implemented a faster payments initiative By road to increase cash flow into the economy Transport supported road freight and support the construction sector. supply chains so that road freight could continue to operate efficiently. When restrictions were placed on the Queensland and Victorian state borders we When restrictions were applied to restaurants negotiated across jurisdictions to enable and cafes, the NSW Government allowed construction workers who lived over a truck stops and roadhouses to provide border to gain access and work in NSW. dining facilities and amenities for heavy vehicle drivers, and their passengers, to To keep our people working and contribute to ensure they continued to operate. the economy, Transport accelerated $100 million of maintenance projects for roads and rail. We worked closely with other states and territories to ensure land–based freight, Most of the money was allocated to roads with transport and logistics businesses gained the renewal of pavements, improvements to exemptions to border restrictions. Our live safety including audio tactile linemarking, and traffic maps provided advice for freight repairs for bridges and culverts. Most of the rail operators who needed to travel across state component was for rail maintenance including borders where border restrictions were signalling, control systems and track upgrades. in place. We worked with other NSW and The reduction in traffic volumes following interstate government agencies to establish travel restrictions meant additional access dedicated freight lanes at key NSW border hours were possible, thereby enhancing the checkpoints to ensure the prioritisation of delivery of infrastructure and maintenance freight movements across interstate borders. work. We were able to fast–track the closure Transport has worked with local government of the M5 East Motorway between King and the industry to assess and approve Georges Road at Beverly Hills and Marsh Higher Productivity Vehicle permits for Street at Arncliffe, so the main tunnel could longer more productive vehicles to access be resurfaced. The intersection of Church and key distribution centres in Western Sydney. Phillip streets in Parramatta was temporarily closed for two weeks to carry out vital work for the Parramatta Light Rail. Given the By rail success of this work, maintenance in the We worked across industry to ensure that Sydney Harbour Tunnel was fast–tracked rail freight was prioritised in the pathed and over the ANZAC Day long weekend. planned live run environment in recognition of the essential nature of freight. We In regional NSW many projects were also introduced protocols to share real–time brought forward, including resurfacing work network disruption information via the Rail in bushfire-affected communities on roads Operations Centre to ensure rail operators such as the Kings Highway, widening of could respond and adapt to network delays. the Newell Highway, and boosting safety on the Mitchell Highway with the addition Due to the increased demand at the of 400 kilometres of rumble strips. beginning of the pandemic and to improve freight efficiency, we partnered with the The Australian Government provided a $191 Australian Rail Track Corporation to approve million boost to the NSW Government's longer, heavier trains on key interstate $500 million Fixing Local Roads program which corridors up to 1660 metres – an increase support regional councils’ maintenance work from the previous limit of 1500 metres. on local roads. The boost was to stimulate the economy and provide jobs in regional NSW. The regular Consumer Price Index increase of access fees was not implemented We provided a $12.6 million support and payment terms for access fees were package for the taxi industry giving them temporarily increased from 30 to 90 days some relief during the COVID–19 shutdown on networks controlled by Transport. and so taxis could stay on the road.

Achievements • 53 54 Transport for NSW Annual Report 19–20 • travelling around Sydney withaimsto: shifting to more sustainable ways of Travel Choices provides supportfor those – ourtravel demandmanagementprogram. services through the Travel Choices program and future impactofCOVID–19 ontransport and peakemployment bodiesonthecurrent staff have personallyengagedwithbusinesses Transport's Secretary andotherexecutives and Choosing new ways to travel required peoplecould board avessel. to undertake essential tasks andthat ensure that maritimecrew could disembark We engagedwithgovernment agenciesto to vessel arrivals andonany issues raised. Wales andindustry asrestrictions were applied liaised withthePort Authority ofNew South on overseas movements into Australia. We could continue to operate despite restrictions NSW ensured that international maritimefreight By sea more than29,000 overseas passengers. states. Asof30June, we had transported to includepassengers from Australian The operation was ongoingandwas later other Australian states orinternationally. exemptions from NSW Healthto travel to for transiting passengers whoreceived from Sydney hotels to Sydney Airport The operation includedreturn bustransport overseas to hotels for mandatory quarantine. operation transferred passengers from Federal Police escort. This seven–day–a–week Health –to hotels inSydney underAustralian of COVID–19 andwere cleared by NSW Airport –whowere notshowing any symptoms quarantined passengers arrivingat Sydney From March, we provided busesto transport Airport operations and moving freight inandacross NSW. freight workers could keep onworking This resulted invitalexemptions to ensure addressed to keep freight services moving. needs ofrail freight drivers andcrew were Health to ensure that theuniquetransit Transport worked closelywithNSW to implementCOVID safe practices. additional costs andrequirements needed financial supportin recognition ofthe This provided freight rail operators with

sustainable travel patterns deliver longterm behaviour changeand • on NSW TrainLink’s website. closure by SMSandby continual updates messaging for theQueenslandborder We supported real–time customer consumers would notbe interrupted. the border sodeliveries to businesses and declaration passes were allowed to cross People inthefreight industry withvalid were inqueuesonroads attempting to cross. declaration passes, andissues ofdrivers who helping to manage customer issues including Transport staff were on–site oroncall border temporarily ceased at Tweed Heads. NSW TrainLink services that crossed the assessed at checkpointsontheborder. a border declaration pass whichwas being reasons to cross theborder could applyfor During theborder closure, peoplewithessential Queensland/NSW border. implemented restrictions onthe On 11ApriltheQueenslandGovernment Crossing theQueenslandborder nsw.gov.au/covidsafetravelchoices resources canbefound at www.mysydney. The COVIDSafe Travel Choices program and organisations across Greater Sydney. and advice to over 300businesses and To date theprogram hasprovided support help share messages withstakeholders. a range ofcommunications resources to how theiremployees travel to work, and survey to helpbusinesses understand and procedures checklist, anemployee including aTravel Action Plan,travel policies which comprised asuite ofresources Choices Transition Tool Kitwas developed To supportbusinesses aCOVIDSafe Travel businesses transitioned to theirnew normal. to travel for work asrestrictions easedand the rightdecisionsaboutif, whenandhow to helpbusinesses andtheiremployees make COVIDSafe Travel Choices project was launched In response to theCOVID–19 outbreak, the

trips altogether. routes, orby removing theneedto make customer tripsto othermodes,timesor change travel demandby redistributing Restricting driver testing The integrated 12 kilometre Sydney Light Rail network, completed in 2019–20, gives Driver testing temporarily ceased for three customers reliable, turn–up–and–go public months and resumed from 1 July 2020 transport with services around every four with safeguards such as disposable seat minutes in the CBD and every eight minutes covers, gloves, and hand sanitiser. in the South East (weekdays, 7am and 7pm). In preparation for expected high demand, The combined light rail and redesigned Service NSW hired an additional 50 driver bus network significantly improves public testers across NSW to increase the number of transport access to major sporting and tests available to customers. Pre–COVID there entertainment facilities at Moore Park were about 4800 driver tests every week but and Randwick, as well as the University we are planning to increase capacity to about of NSW, TAFE and the health precinct. 6500 tests a week to address the backlog. It is not only eastern Sydney that will benefit. Construction started in 2019-20 Game–changing on the $2.4 billion Parramatta Light Rail connecting Westmead to Carlingford via infrastructure the Parramatta CBD and Camellia and it is expected to open in 2023. The network will span 12 kilometres with 16 stops offering Transport infrastructure turn–up–and–go services during peak periods transforming our cities to the people of the Central River City.

Connecting communites with light rail In 2019–20 we began converting the railway line to light rail in Carlingford, undertook Light rail has transformed Sydney’s George road work in Westmead and operated two Street into a more attractive place to visit with micro–tunnelling machines underground, the creation of a sleek pedestrian boulevard. having completed nearly 600 metres of It has also been a catalyst for redevelopment micro tunnelling in Parramatta's CBD. along the light rail corridor with $6.16 billion in planning and construction since 2015. The project is playing an important role in creating jobs and supporting the NSW The light rail has made the city cleaner economy, and we expect to generate around and greener as it has been engineered to 5000 direct and indirect jobs. With 3000 minimise environmental impact – the energy people already working on the project, it won’t efficient electric–powered light rail produces be long until the people of this city also enjoy minimal noise and no vehicle emissions. Over turn–up–and–go services and a revitalised CBD. the next 30 years, the project will reduce greenhouse gas emissions by 663,000 tonnes resulting from reduced bus and car use.

CBD and South East Light Rail – Line 3, the route from Circular Quay to Kingsford opened to customers on 3 April 2020.

Achievements • 55 56 Transport for NSW Annual Report 19–20 and underground bypass of Victoria Road. Aerial view of theRozelle Interchange whichwhencomplete willprovide connectivity to theM4–M5LinkTunnels, theCityWest Link, kilometres ofshared cycleways andwalkways. hectares ofnew openspace at St Peters and14 time intraffic. Above ground, there isalsosix now travel withbetter reliability andspendless South Sydney duringpeakperiods.Drivers around halfanhourbetween Liverpool and the ninekilometre twintunnelssave drivers The M8Motorway openedinJuly2020 and almost 200apprenticeships ortraineeships. than 4000direct andindirect jobsincluding for Western Sydney andsupported more construction provided aneconomic boost longer travelling onParramatta Road. The roads andaround 10,000 trucks aday no neighbourhoods withless traffic onlocal The tunnelshave alsobenefited now ableto bypass 42setsoftraffic lights. M4 between Parramatta andHaberfieldare congestions points.Drivers travelling onthe Strathfield, oneof Sydney's worst traffic the pinchpointat theendofM4inNorth traffic light.Inadditiondrivers can bypass West ofSydney withoutstopping at asingle on theM4between Penrith andtheInner Western Sydney, withroad usersableto drive tunnels have transformed road travel in between HomebushandHaberfield. The opened inJuly2019 withthenew M4tunnels largest road infrastructure project, WestConnex, The first underground sectionof Australia’s and communities safer New tunnelskeep drivers moving 8700 jobsfor NSW over itsconstruction. significantly to theeconomy by creating NorthConnex hasalsocontributed more efficientjourneys for roadusers. delivering afaster, safer, more reliable and and save upto 15minutes travel time, of traffic lightsalong PennantHills Road It willalsoallow drivers to avoid 21sets local airqualityandreducing traffic noise. safety for pedestrians andcyclists, improving local roads backto thecommunity, boosting trucks aday off Pennant Hills Road, giving 100,000 vehicles aday andwilltake upto 5000 This tunnelhasthecapacityto carrymore than milestone for theM1–M2linkinSydney’s north. tunnel hasbeencompleted markingamajor The first end–to–end drive through ofthe far behindandisscheduledto openin2020. The ninekilometre NorthConnex tunnelisnot kilometre, traffic–light–free roadnetwork. WestConnex willprovide drivers witha33 opening in2023. When completed, the M4–M5LinkandRozelle Interchange are delivering WestConnex instages, with Government andtheprivate sector, we Working inpartnershipwiththeAustralian than 4400direct andindirect jobs. the M8andconstruction created more More than18,000 peopleworked on More trains and more services Drivers will save up to 20 minutes between across Greater Sydney Leichhardt and North Sydney, 20 minutes between Sydney Olympic Park and North The train network across Sydney experienced Sydney, and 15 minutes between North Sydney a 30 per cent increase in patronage from and Sydney Airport. It will also provide new 2013-14 to 2018-19 and the number of trips levels of access to jobs, recreation and services increased by over 100 million, to over 400 such as schools and hospitals. The Warringah million trips per year. To meet this increased Freeway Upgrade section will increase safety customer demand and future demand, for drivers, make public transport more reliable we are delivering more trains and more from the Northern Beaches and deliver new services across Sydney, alongside Sydney and upgraded cycling and walking links. Metro and increased light rail services. The project is in the planning and proposal In 2019–20, $3.2 billion was committed over stages, receiving feedback from the public and four years to the More Trains, More Services responding to issues and concerns raised. program. Delivering in partnership, we have already provided more than 1700 extra services Sydney Gateway across the network, including peak hour express Sydney Gateway will strengthen Sydney’s services between Parramatta and Sydney. position as a global city, transforming the The first two of 17 new, air–conditioned, Sydney Airport precinct and improving the high–tech, Waratah Series 2 trains have been existing roads making journeys easier, faster delivered and are currently being tested. and safer. Upon completion, it will deliver These new trains will be ready for passengers an iconic gateway to the city of Sydney and from the second half of 2020 and will operate the State. The upgraded roads will have on the T2 Inner West & Leppington Line, T3 capacity to carry 100,000 vehicles a day Bankstown Line and T8 Airport & South Line. and provide a new route for around 10,000 heavy vehicles a day. Construction will deliver The other trains will be delivered during significant jobs and an economic boost, with 2020–21 and will bring the total for our new more than 1000 workers to be employed. Waratah fleet to 41. These new trains will deliver greater comfort for customers and In 2019–20, we received submissions on the spend less time in maintenance and more planning that have led to improvements time on the tracks, with improved technical such as better cycle and pedestrian capability for preventative maintenance. connections, and more open space. We expect to start building in early 2021. Western Harbour Tunnel and Beaches Link The proposed Western Harbour Tunnel and Transport infrastructure Beaches Link has been designed to integrate transforming the regions with the broader transport network and offers a western bypass of the CBD. As the third New Intercity Fleet road crossing of Sydney Harbour, it will tackle congestion on some of Sydney’s busiest roads, Thousands of customers travelling significantly improving journey times and between Sydney and the Central Coast reliability for around 2.5 million people who and Newcastle, the Blue Mountains, and use the Sydney Harbour Bridge and Sydney the South Coast will soon enjoy a new, Harbour Tunnel road crossings every week. state–of–the–art fleet of 55 intercity trains. The trains will provide a new level of comfort and convenience as well as improved safety with better onboard technology, better accessibility for people with disability and mobility constraints, comfort and features such as charging stations for mobile devices and dedicated space for luggage, prams, bicycles and wheelchairs. The new fleet offers modern and safe public transport for customers to connect with services, jobs, education and recreation facilities.

Achievements • 57 58 Transport for NSW Annual Report 19–20 as Canberra, MelbourneandBrisbane. Sydney to regional centres inNSW, aswell and reliability for customers travelling from fleet to improve safety, amenities,accessibility We are planninganddesigninganew regional A new regional fleet created whenthefacility starts operating. that there willbearound 90permanent jobs sustainable localjobsanditisanticipated maintenance facility, providing long-term, project. The train maintainerwilloperate the jobs duringtheconstruction phaseofthe has already created more than300local is beingbuiltat Kangy Angy. The project purpose builttrain maintenance facility To service andmaintainthenew fleet,a technology to supportthenew, moderntrains. Line andworked onstation, signallingand enabling works ontheBlueMountains commenced extensive train testing, completed Intercity Fleettrains to Australia in2019–20, we Apart from welcoming thefirst oftheNew of thenew passenger services. 2020 inpreparation for thecommencement remaining trains willarrive progressively from Eveleigh andontheIntercity network. The both at themaintenance facility centre in and have beenundergoing extensive testing Intercity Fleetarrived inDecember 2019 The first two 10–carriagetrains oftheNew Testing of thestate–of–the–art New Intercity Fleettrains. starting pointfor NSW’s fast rail network: four routes that have beenidentified asthe Faster rail services canhelpachieve thisand centres, citiesandinternational gateways. vision isbetter connectivity between regional and abetter qualityoflife. Akey element ofthis residents withmore jobs,greater opportunities growing regional economies, providing local The Government’s visionisofvibrant and Fast rail to supportregional NSW maintenance facility. term jobsfor theongoingoperation ofthetrain train maintenance facility andaround 50long- 200 jobsinthepeakconstruction phaseofthe the regional rail project could generate around and businesses inDubbo. Itisestimated that Strategy to maximiseopportunitiesfor people regional Jobs,SkillsandIndustry Participation To achieve thisTransport hasdeveloped a jobs includingtraineeships andapprenticeships. regional NSW willcreate long-term, sustainable fleet. Locating thetrain maintenance facility in built inDubboto service thenew regional rail A purpose-builtmaintenance facility willbe from 2023. The first new trains are expected to berunning million saved ondieselfuelcosts annually. also cheaperto runwithapproximately $2 carbon emissions by 540tonnes ayear. Itis a diesel–electrichybrid whichwillreduce trains inAustralia to usebi–modetechnology, The new fleetwillbegreener andthefirst • Sydney to Newcastle–Port Macquarie There were bridges across NSW that we built, like the 525–metre long Grafton • Sydney to Wollongong–Bomaderry Bridge on the North Coast and the new • Sydney to Central West Gee Gee Bridge near the Victorian border; • Sydney to Canberra. and many more that we upgraded.

International experience has demonstrated The $145 million upgrade of the Monkerai Bridge that fast rail networks can be achieved in which crosses the Karuah River in the Hunter stages, with each stage delivering immediate Region was opened to traffic and pedestrians benefits for regional customers while stepping in May after 16 years. This heritage bridge closer to the transformational fast rail vision. now meets current vehicle loads and safety standards and is saving time for motorists. An inland freight railway to The Monkerai Bridge upgrade was part of the help regional businesses $528 million Bridges for the Bush program which is increasing road freight productivity Transport is working with the Australian and decreasing timber bridge maintenance. Government on a 1735 kilometre dedicated freight line connecting Melbourne and Brisbane via regional NSW. This will create improved supply chain opportunities for all regional NSW producers and exporters and we are Technology ensuring the Melbourne–Brisbane Inland transforms travel Rail connects to our existing regional freight network. The new freight line will use the existing interstate rail line through Victoria and Using technology to transform southern NSW but will require around 600 the customer experience kilometres of track upgrades and around 400 kilometres of new railway through central and Making your trip easy to plan northern NSW into south–west Queensland. Customers requested 169 million trip plans in Recently the project was given a priority 2019–20 using transportnsw.info, the Opal Travel status to be accelerated to deliver direct and app or a Transport bot. Almost 21 million trip indirect regional employment opportunities plans across NSW were requested in January to support the COVID–19 recovery. 2020 alone.

Roads and bridges connect people With over 48 million visits in 2019–20, and businesses transportnsw.info is the known and trusted source for trip planning, ticketing and regional Transport for NSW has responsibility for bookings – accessible to all and personalised for 18,000 kilometres of State roads, about 3000 each customer. kilometres of regional and local roads and more than 5000 bridges. A new Trip Planner was released during the year using the latest technology and coding Upgrades of motorways, local roads and bridges standards. Customers can now compare public are not just about infrastructure, each upgrade transport options with other options such plays a role in helping people stay connected as walking, cycling and rideshare. We have and businesses to operate successfully. improved real–time information, added a ‘follow The $391 million Tuggerah to Doyalson, and me’ option to track a customer's location on Kariong to Somersby upgrades opened to a map, added historical capacity data and traffic in mid-2020. These were the two final integrated the new light rail services into the stages of the M1 Pacific Motorway upgrade. planning tool. These upgrades have improved traffic flow and safety, making it easier to move freight We also launched the Opal Connect account on between Sydney and Brisbane and providing transportnsw.info, a new ticketing and payments a more reliable and efficient journey for option that allows customers to earn up to $2 in drivers on one of Australia’s busiest roads. travel credits from On Demand trips that connect with another Opal enabled transport service. The New England Highway, the Pacific Highway between Woolgoolga to Ballina, the Princes In June 2020, we launched a new Live Traffic Highway, and the Newell Highway are some of website which was more robust and could the many highways we upgraded this year. scale up so customers could quickly access information during emergencies and major incidents. The upgrade improved user experience

Achievements • 59 60 Transport for NSW Annual Report 19–20 Making your tripeasier to planwiththeaward–winning OpalTravel app. Alexa orGoogle. Itwas alsorecognised at interactions withourbotonFacebook, Twitter, In 2019–20, there were 249,000 user feedback abouttheirtransport experience. about service disruptionsandeven give fast it’s leaving, getpersonalisednotifications the closest transport service, findoutwhen Now, withinseconds, customers canlocate our virtualassistant ontransportnsw.info. Twitter, GoogleAssistant, Amazon Alexa and information through Facebook Messenger, Customers cannow access personalisedtravel planner includingbookable third–party operators. improvements were madeto theexisting trip options were addedfor Opalcard customers and useability andnavigation, more self–service upgraded withanew homescreen withimproved users in2019–20. Duringtheyear, theappwas accessed anddownloaded by 2.3millionactive The award–winning OpalTravel appwas mobile appswillbeupdated inlate 2020. border travel. The accompanying Live Traffic NSW additional data for regional councils andcross– The next phaseofthewebsite upgrade includes and plantheirtripaccordingly. red icon allowing usersto easilyidentifythem causing heavy traffic conditions receive abold, with colour–coding to indicate severity. Incidents types ofincidentsimpactingtheroad network, Individual icons make iteasierto understand the across mobilephones,tabletsanddesktops. Tamworth, Tweed Heads,andWagga Wagga. Orange, Parkes, Port Macquarie, Queanbeyan, Bomaderry-Nowra, Grafton, Griffith,Lismore, cities consisting ofAlbury, Armidale, Bathurst, 1000 vehicles across anadditional14regional and willseetheProgram rolled outto around decisions. Phasetwo willcommence in2020–21 customers to make more informed journey Harbour, andwillgolive inJuly2020 allowing 430 routes across Bega,DubboandCoffs encompassed around 300vehicles andover running ontime. PhaseoneoftheProgram and tools to improve services andkeep buses bus operators access to more accurate data apps, andprovides ourpeopleandregional channels andthird-party publictransport time viaTransport for NSW digitalcustomer be informed withservice information inreal- Service Contracts. This enablescustomers to operating underRural andRegional Bus passenger counting capabilityfor vehicles delivering thevehicle tracking andautomatic The Transport Connected BusProgram is Real-time tracking for regional buses Excellence Sector inPublic Management. was afinalist inthePrimeMinister’s Award for 'Best multi–channelcustomer experience', and intelligent botfor customer experience' and industry awards winning'Most innovative and Open data for a better customer experience Even easier to pay your bus fare

Transport’s focus on open data is about In 2019–20, we continued to roll out contactless working with partners to drive better transport payments on our public transport network outcomes for customers. There has been with 19,000 Opal readers on 5200 buses over 8 million downloads of real–time apps modified so customers could tap on and off by customers using our data. Transport’s with Mastercard, Visa and American Express Open Data Hub is the place to go for credit or debit cards, as well as linked devices. third–party app developers, researchers, Installations were done on site and after hours academics, innovators and entrepreneurs on weekends at 57 depots, ensuring that to view and access transport data. customers could continue qualifying for weekly At June 2020, data on the Open Data travel caps and rewards when starting to tap Hub was accessed over 6 billion times by on and off on a Monday. Sixteen different a community of over 40,000 registered types of buses were upgraded on schedule, data users. Over 4300 technology and bus operations were unaffected. applications have been created to access Approximately 20 per cent of adult fares across available data and nearly 900 participants all modes of public transport are now paid registered for our Open Data events. using contactless methods, making it easier for But it’s not all just about apps. With over our customers while also reducing our carbon 1 million trips being taken on a typical footprint with fewer printed single–trip tickets. weekday pre-COVID on the transport network using an Opal card, credit card or mobile phone as a ticket, the trips are collated as Public transport and technology a big data set that can be used to improve – a winning combination the transport system and enhance the travelling experience for our customers. When you need it – On Demand services across NSW Transport is investing in smarter data analytics technologies and using data Over the past couple of years, On Demand science tools and techniques to analyse public transport has proven to be a information to deliver safe, reliable, accessible successful addition to the public transport and seamless customer journeys. mix in NSW. It is a service that can respond to real–time customer demand through Predictive analysis is being used to improve technology, and provides an efficient and operations such as easing overcrowding, cost–effective way of delivering public identifying potentially dangerous road transport, especially for the first or last mile. intersections, optimising vehicle routing, and advising customers on traffic volumes, On Demand public transport allows customers congestion and travel speeds on roads. Data to book a service via an app to pick them science and machine learning is helping us up near their home and take them to a transform our raw data so we can increase transport hub, at a time of their choosing. accuracy, early prediction, real–time traffic It has been a step change in the way we information, and trends or patterns. deliver transport and customer services.

For example, we are partnering with third–party In the past 12 months, we have seen many providers and using people mobility data to of our On Demand services grow, a new gain greater visibility of travel movements one start, and others wind down. All based across NSW. Turning this data into insights on customer feedback and demand. is providing us with in–depth analytics In March 2020, we celebrated our millionth across areas not otherwise available, such customer journey since the first On Demand as regional NSW. We can more effectively bus began in Sydney in November 2017. Since plan transport, infrastructure and services then, four permanent services have been by understanding the end–to–end customer established and there have been 23 On Demand journeys being undertaken, across all modes. pilots across NSW. Of the 23 pilots, 11 were This collaborative and open approach to operating as of 30 June 2020, with the plan to using our data means Transport is at the transition another three into permanent services forefront of defining the future needs of (Northern Beaches, Edmondson Park and our customers so we can achieve better Moree) due to their exceptional performance. outcomes for them now and in the future.

Achievements • 61 62 Transport for NSW Annual Report 19–20 Opal Student Bag Tag.Opal Student Bag a widerbasisfor regional communities. The concept isbeingconsidered for useon offers abetter way to measure patronage. makes itfaster andeasierfor students. Italso frequency identification technology and The ticketing trialusesafrictionless radio then sendsthedata to Transport for NSW. student boards andleaves thebus.The machine detects aradio frequency signalwhenthe reader located next to thedriver automatically outside oftheschoolbagandanon–board of Opalcards. Bag tagsare attached to the students usedOpalStudent BagTags inplace In anAustralian publictransport first, 103 new ticketing technology inregional NSW. to catch theirschoolbus,Transport trialled To make itfaster andeasierfor schoolstudents for students andoperators Using technology to make iteasy extending Park&Ride to more locations. Following thesuccess ofthetrial,we are patterns basedonhistorical data. each location andpredictive occupancy number ofparkingspaces available at access real–time information aboutthe Park&Ride carparks. Customers could real–time carparkoccupancy trialat four In November 2019, Transport launcheda meeting therequirements for free parking. with onlyasmallnumberofcustomers not facilities have alsousedpublictransport, of thecustomers usingthecarparking Results show that more than90percent up in10carparks across Greater Sydney. Since atrialin2018, Park&Ride hasbeenset users pay commercial parkingrates. parking, whilenon–publictransport users benefitfrom commuter car Park&Ride ensures publictransport with Transport Park&Ride Looking outfor commuters metropolitan, regional andrural locations. checks willbeperformed annually across is expected that at least 135 millionvehicle across NSW over three years. By 2022–23, it trailer–mounted cameras willbeexpanded The network offixed andtransportable behaviour andanimprovement incompliance. Early indications show apositive shiftindriver non–compliant drivers from March 2020. December 2019 withpenaltiessentto were issued for three monthsfrom social media.Initially, warning letters advertising, radio, digitalchannelsand campaign includingontelevision, outdoor The launchwas supported withanawareness securely stored andappropriately managed. to ensure imagescaptured by thesystem are programs inNSW, strict controls are inplace verified. Aswithother road safety camera illegally usingamobilephoneare thenfurther Images considered likely to contain adriver and excludes imagesofnon–offending drivers. vehicles. Artificialintelligence then reviews illegal mobilephoneuseinthefront seat of high–definition cameras to capture imagesof and nightinallweather conditions, using Mobile phonedetection cameras operate day using mobilephoneswhiledriving. tackle risks causedby peopleillegally phone detection cameras to innovatively development andintroduction ofmobile Transport hasledtheworld withthe resulting inat least 14deaths and252 injuries. driver orriderusingahandheldmobilephone– least 189 casualtycrashes inNSW involved a having acrash whiledriving.Since 2012, at an estimated four–fold increase intheriskof Hand heldmobilephoneuseisassociated with reducing injuriesandchangingbehaviour Cameras andartificialintelligence saving lives, lives withtechnology Safer transport andsaving Harnessing the potential of connected and automated vehicles.

Using real–time data to help young drivers the direction and actions we will take for the next five years to prepare for and maximise After a nine–month trial, the State Insurance the community benefits from these vehicles. Regulatory Authority in partnership with Transport, released a report in September 2019 Transport has developed a program of showing the positive impact real–time data from trials to encourage innovation and create a a vehicle can have on young driver behaviour. pathway to mass deployment of connected and automated vehicles. Trials help us Over 700 young drivers from across understand how automation can improve Sydney and regional NSW participated in mobility, safety and sustainability as part of our trial. It involved having a telematics an integrated public transport network. device installed in their car that collected data on their driving including vehicle The Sydney Olympic Park Shuttle Trial, NSW’s acceleration, speed and braking. first automated vehicle, commenced in 2017 to explore how connected and automated The majority of young drivers who received technology could improve customer mobility data–based feedback on their driving reduced while interacting safely with vehicles and their rates of acceleration, speeding, harsh pedestrians within a precinct. In October turning and harsh braking. Feedback from 2019, the final phase of the trial expanded participants was favourable, with most trial to include an additional shuttle, operating in participants saying the device had a positive mixed traffic conditions. This was the first in impact on their driving and that it helped to Australia to integrate two automated vehicles reduce their risk–taking behaviour on the roads. capable of autonomously traversing traffic The potential benefits of using this technology lights. This trial was concluded in April 2020 more widely is now being explored. with over 4000 customers experiencing the shuttle during the trial. A final report will Harnessing the potential of connected document the outcomes and learnings. and automated vehicles Regional trials in Armidale, Coffs Harbour Connected and automated vehicle technology and Dubbo were developed in partnership is emerging rapidly and has the potential with industry, researchers, councils and to significantly improve safety, mobility businesses. Each trial explores unique and productivity for customers and freight customer mobility situations and enables across NSW. Our Connected and Automated us to understand the benefits and Vehicles Plan launched in January 2019 sets challenges of introducing connected and automated vehicles in regional areas.

Achievements • 63 64 Transport for NSW Annual Report 19–20 improvements andnew transport infrastructure. existing places, andimportantlywithmajor stages to theredevelopment andrenewal of underpins everything we do, from theplanning This commitment to communities across NSW allow for quicker andsafer journeys. with easeandwhere more travel choices where communities canmove andconnect At Transport, we create successful places work andvisit communities to live, Great places for and automated vehicles inAustralia. and successful introduction ofconnected opportunities to collaborate onthesafe are still working closelywithindustry on the COVID–19 pandemic.However, we vehicle trialshave beenhalted dueto NSW, passenger services inallautomated customers, communities andthepeopleof To ensure thesafety ofouremployees, of automated vehicle technology. and interaction, whichiskey to thesafety valuable insightsonpedestrian detection vehicle trialinNSW. The trialwillproduce and development basedautomated of Sydney to develop thefirst research Transport isworking withtheUniversity the potential to save lives onregional roads. detection andavoidance technology whichhas also explore thedevelopment ofkangaroo and Taronga Western PlainsZoo. This trialwill services between DubboAirport,CBD crew–cab ute willprovide automated rideshare In Dubbo, we are developing atrialwhere a more advanced features ofthevehicle. Harbour, transporting visitors andtesting within theBotanicGardens at Coffs Retirement Village. The trialalsooperated service for residents intheMarianGrove first, anOnDemandautomated shuttle In Coffs Harbour, we operated a world document theoutcomes andlearnings. 2020 andafinal report isbeingprepared to operated from February 2019 to February for residents withintheArmidaleCBD. It England andprovided ashuttleservice and researchers at theUniversity ofNew The Armidaletrialwas tested by students vibrant places where peoplelive, work andplay. visitors andbusinesses. We are helpingcreate walkable, sustainable andattractive to residents, that are connected by publictransport, metropolitan Sydney to create neighbourhoods We are renewing urbanprecincts across Improving andrenewing places across Sydney support goodaccess to jobsandservices. to ensure anintegrated transport network will of Western Sydney Airportandtheaerotropolis collaborating onthedevelopment andplanning In theWestern Parkland City, we are increased access to theCentral River City. to goodpublictransport services with will meanthat more people have access exist orwillbedelivered inthefuture. This where transport connections eitheralready encourage residential andcommercial growth Park, Westmead andParramatta CBDto on planningprecincts includingMacquarie working withseveral government agencies Across theCentral River City, we are that furtherimprove the30–minute city. with councils to create pop–upcycleways University ofNSW faster. We have beenworking and education precincts like Randwickandthe minutes. This includesgetting to majorhealth access theEastern HarbourCitywithin30 in thenumberofhouseholdsthat cannow Sydney LightRail,there hasbeenanincrease With theopeningofSydney Metro and by publictransport, walking orcycling. City –witheachbeinga30–minute city Central River CityandtheWestern Parkland Sydney –theEastern HarbourCity, the delivering three citiesacross Greater The NSW Government iscommitted to Sydney’s 30–minute cities planning stage for communities across NSW. creating thebest places we canfrom the and openspaces across theState. Itisabout and planstreets, roads, cycleways, walkways with partnerswhenplanninghow we manage will beusedacross government agenciesand street environments for thepeopleofNSW. It Practitioner's Guideto helpuscreate better developed theNSW Movement andPlace of theGovernment Architect NSW, has Transport, inpartnershipwiththeoffice It beginswiththeplanning Greater Sydney Redfern and North Eveleigh Circular Quay

Transport is leading the renewal of the Redfern We have engaged industry and the community North Eveleigh precinct. The precinct’s Strategic for feedback on how to make Circular Quay an Framework is currently being developed even more exciting place by renewing the public following consultation across Government and spaces and transport infrastructure surrounding with stakeholders and the community and the Circular Quay ferry wharves. We are in will set the Precinct’s vision and guide future the early design stage and are running a development. Upgrading Redfern Station is the structured market engagement to select first step in renewing the precinct and we are private sector partners to deliver this renewal. planning to improve accessibility at the station The Bays Precinct as part of the Transport Access Program. Two kilometres west of the Sydney CBD, Central Sydney we are undertaking the urban renewal and Transport is transforming one of Australia’s transformation of an area encompassing busiest transport interchanges – Sydney’s Blackwattle Bay, Wentworth Park, Glebe Island, Central Station – into a truly world class, White Bay, Rozelle Bay, Rozelle Railyards multimodal transit hub as part of the largest and White Bay Power Station. Three sites – and most complex transit–orientated urban Sydney Fish Markets, Blackwattle Bay and renewal in Australia. Unlocking 24 hectares of Bays West – are a key focus and in 2019, we government–owned land in and around Central began construction on the Bank Street marina will also drive the success of Tech Central – a at Blackwattle Bay. This includes a floating NSW Government commitment to create the marina, a new vehicle crossover to Bank biggest technology hub of its kind in Australia. Street, landscaping and 24–hour access to the waterfront with a new walkway and boat ramp. During 2019–20, planning continued with strong engagement of the community, businesses, industry and stakeholders.

The new Bank Street marina at Blackwattle Bay, Pyrmont. The marina is part of the wider redevelopment of the Bays Precinct.

Regional NSW Our 16 Regional Cities Program is about helping regional cities thrive by making In regional cities, we are helping customers them more liveable. We do this by listening get to where they need to go to the community and improving public transport so residents of regional cities have We are focused on improving public transport easier connections for work, school, health services in 16 regional cities throughout services, social and recreational activities. NSW so better options are available for customers and transport services help get them where they need to go.

Achievements • 65 66 Transport for NSW Annual Report 19–20 Springs andTamworth, Conargo andEchuca, Inverell, Wyangala andCanberra, Tambar bus services between Goondiwindiand operators. They are helpingusdeliver new for theservices awarded to localtransport also helpthelocaleconomy withcontracts trials rolling outacross theState. The trials regional andcitycentres withnew busservice choices andbetter connectivity to nearby Small bushcommunities now have more travel Sydney, Melbourne orotherregional centres. to connect withcoach ortrain services to medical appointments,to goshoppingor for day tripsfor people needingto attend service from Broken Hillto Mildura allows more affordable option for people. The trial trial from Broken Hill to Adelaide provides a regional hubsorcities.Butthecoach service often neededto bookflights or drive to get to trials in2019, thelocalBroken Hillcommunity Before theintroduction ofthecoach service More choice for remote communities to getto andfrom theindustrial estate. transport areal optionfor workers needing support jobsinWagga Wagga by makingpublic response to community feedback andwill two onSaturdays. This initiative was indirect and afternoon services eachweekday, and provides customers withupto four morning suburbs andtheBomenBusiness Park. It service was launchedbetween Wagga Wagga services inWagga Wagga, anOnDemand In additionto hundreds ofextra weekly On Demandbustrialfor Wagga Wagga Macquarie, Queanbeyan andTamworth. Nowra–Bombaderry, Orange, Parkes, Port Harbour, Dubbo, Grafton, Griffith,Lismore, cities are Albury, Armidale, Bathurst, Coffs and connections duemidto late 2020. The stage withthedelivery ofimproved services The remaining 14citiesare intheplanning services have beenrolled outinWagga Wagga. network late last year and240 additionalweekly weekly services were addedto theTweed bus and Tweed Heads–more than450additional the regional busnetwork inWagga Wagga We have completed service improvements to customer at thecentre ofeverything we do. and streamlining service offerings, puttingthe customer information aboutwhat isavailable regional busservices. Andwe are improving identify service gapswe could address withnew difference intheirlives. Customers helpedus cross–border journeys could make areal Queanbeyan andTweed Heads,they said seamless, end–to–end journeys. InAlbury, Customers have told usthey want integrated, coach services. Helping remote communities withmore affordable to family andfriendsinoutlyingtowns. for groceries, andhelppeoplestay connected get to importantmedicalappointments,shop people from Ato B–they make iteasierto services like thisare more thanjust getting many peoplemove around theirregion. Extra transport service anditwillchangetheway the first timethey have hadaccess to apublic For someoftheseisolated communities, thisis the route like GulgongandGoolma. trial alsobenefitsbush communities along Creek to Bathurst. The Dubboto Mudgee Tumut andWagga Wagga, andTrunkey The Silver City Highway being sealed.

Supporting seniors in regional and rural NSW The new highway provides a reliable connection for all road users on a highway which has In January 2020, we trialled a new seniors historically seen lengthy closures due to rain, travel card to ease the burden of travel costs flat tyres from corrugation and bogging in for eligible seniors living in regional, rural both bulldust and mud. The local community and remote NSW. It is a prepaid VISA card will no longer need to stock up on supplies in with $250 for use on NSW TrainLink regional preparation for road closures, freight access rail and coach services, taxi trips and fuel. and travel for medical appointments have been A few months later we expanded the eligibility vastly improved, and the tourism appeal of criteria to include veterans and to date, more visiting the outback has been enhanced now than 300,000 successful applications have that the risk of being stranded has diminished. been made with the total value of cards The sealing of this remote highway will received by seniors exceeding $70 million. change the lives of local families and businesses and will open economic Sealed highway to change outback opportunities to this part of regional NSW. communities The remaining unsealed 51 kilometres between Unsealed highways can easily flood and Tibooburra and the Queensland border at remain closed for weeks after periods of Warri Gate is expected to be completed considerable rain, isolating communities and by December 2022, six months ahead of impacting freight and tourism. The Silver City schedule, bringing the total length delivered Highway in outback NSW was impacted by since October 2018 to 110 kilometres. closures up to 12 times a year, which affected residents and businesses, the delivery of essential services and interstate road users.

In 2020, the final piece of bitumen was laid between Broken Hill and Tibooburra along the Silver City Highway and it was reopened as a sealed route.

Achievements • 67 68 Transport for NSW Annual Report 19–20 facilitated more than181,000 customer journeys. 13 day shutdown thealternative busservice keep customers moving andover thewhole of theholiday period,over 400busesran to low flooraccessible buses.Onthebusiest day staff andalltheT3 replacement services used demand, additionalat–station customer service bus services, evening services that reflected the required mixofallstops andexpress journeys was criticalandtheplandelivered A soundknowledge oflikely endto end support customers onbothdisrupted lines. plan was carefully designedanddeployed to was alsoclosed.Analternative transport the T4linebetween Hurstville andCentral required. Between Christmas andNew Year, standards, alternative transport provision was upgrade oftheT3Bankstown Lineto Metro 2019 and5January2020 to enablework to were temporarily closedbetween 24 December When stations between CampsieandSydenham support ofinfrastructure construction activities. major events, like Vivid andNew Year, andin customers from plannedactivities,suchas works to minimisethe journey disruptionsfor In additionto unplannedincidents,Transport customers complete theirplannedjourneys. on more than400occasions to help 2019–20 emergency buseswere deployed Transport Management Centre, andin to modedisruptionisalsoakey role of Alternative transport provision inresponse supporting better journey timereliability. minimises theimpactonallroad users, year onyear. Safe andprompt clearance continuing thetrend ofimprovement incident clearance timeaveraged 34minutes, clearance target of40minutes. In2019–20, of unplanneddisruptionswithanincident combine to managethesafe resolution Field resources andincidentroom controllers manage anintegrated network response. the levers to proactively identifyissues and 350 Variable Message Signs,Transport has more than4000traffic signalsandmore than shared access to more than9000others), control ofmore than1700 cameras (andwith the 18,000 kilometres ofState roads. With coordinating network operations across network 24 hoursaday, seven days aweek, monitors andmanagestheroad transport Transport ManagementCentre (TMC) reported eachmonthin2019–20, theNSW With more than8000road transport incidents when disruptionhappens Keeping peopleandgoodsmoving regional NSW to expand theseinitiatives. other locations across Greater Sydney and also commenced working withcouncils in to provide safer street environments. We CBD, andnew temporary safe speedlimits access routes connecting into theSydney 8 kilometres ofpop–upcycleways alongkey around hospitals.InMay 2020 we announced signals intheSydney andParramatta CBDsand we installed touchless automated pedestrian to supplementpublictransport. InApril2020 people withoptionsto safely walk andcycle In response to COVID–19 we have provided to stations andbicycle parking at stations. are alsodelivering walking andcycling paths neighbourhoods. Aswe buildSydney Metro, we paths for walking andcycling inadjacent and WestConnex projects are delivering new For example theM6Motorway, Sydney Gateway when we deliver majorinfrastructure projects. We alsoincreased cycling andwalking options largest commitment intheState's history. total investment to around $1.1 billion,the four years, bringingtheNSW Government’s walking andcycling infrastructure over thenext travel. Nearly$750 millionwillbeinvested into people to walk andcycle aspartofeveryday We are committed to continuing to encourage people rideabike at least once ayear. of thepopulation) andmore than2.5 million ride abike at least once aweek (13percent In addition,more thanamillionpeopleinNSW trips associated withapublictransport journey. are madeonfoot, includingaround 1.05 billion across NSW. Over 2.2billiontripsayear inNSW create successful places to live, work andvisit system, supportahealthy lifestyle andhelp Walking and cycling are integral to ourtransport walking andcycling aspartofeveryday travel. neighbourhoods, andincreasing theuseof lifestyles includingdeveloping more walkable factors that enableandencourage healthy local government colleagues to identifykey Transport hasbeenworking withState and Promoting ahealthy lifestyle in NSW Transport is for everyone and In stage two of the Northern Road and accessibility is the key Bringelly Road upgrade project, we engaged Indigenous businesses and spent more than Since 2011, Transport has spent more than $2 $12 million. This amount is more than double billion making transport accessible, modern and of what is required by the NSW Government safe at train stations, ferry wharves, transport in relation to employing Aboriginal people interchanges and in new commuter car parks. and Aboriginal owned businesses.

Now, almost 90 per cent of transport On the Rozelle Interchange project, Transport customer journeys begin from locations that worked with partner, John Holland and are accessible to people with disability, those CBP, to develop an Aboriginal Participation with limited mobility and people with prams. Plan which enriches the workforce through During 2019–20, we completed upgrades of inclusion and understanding of Aboriginal Hazelbrook, Glenbrook, Kingswood, North culture as well as providing employment Strathfield, Edgecliff and Rooty Hill train and opportunities to Aboriginal people and stations and of Parramatta ferry wharf. businesses. As part of the plan, Aboriginal Australians aged between 18 and 25 years can Construction is nearing completion on upgrades join a program featuring training activities that at Waratah, Wyee, Warrawee, Mittagong and lead to a formal qualification of Certificate III Fairy Meadow stations and a further 20 station in Construction. To date, there have been 185 upgrades are currently underway across NSW. Aboriginal people engaged on the project. In addition to working towards meeting the requirements of Disability Standards for Accessible Public Transport, we have provided other improvements including escalator refurbishments, additional ticket gates to improve customer flow, canopies, pedestrian crossings and kiss and ride zones – making public transport a more attractive travel option for everyone.

Supporting Aboriginal people and communities through our construction projects We recognise the social and economic challenges faced by Aboriginal people and are committed to overcoming the gap between Aboriginal and non–Aboriginal people. During 2019–20, we continued to support the Aboriginal community through encouraging participation of Aboriginal apprentices and trainees within our workforce and on road projects.

On the upgrade of the Newell Highway between Mungle Back Creek and Boggabilla, we are working with our partner Fulton Hogan to leave a legacy in the local community through traineeships. A total of 45 Aboriginal people Creating opportunities to enable greater Aboriginal have been employed on this project, including participation in the construction industry. a local Aboriginal administration trainee, an Aboriginal Elder and two school–based trainees from Boggabilla Central School.

Achievements • 69 70 Transport for NSW Annual Report 19–20 Transportation of coal to thePort of Newcastle. stabilise high–riskslopesalongtheAlpine the Stimulus Package to fast–track work to and we are currently using$500,000 from as safe aspossible for thepeopleofNSW We alsoensure themountainroads are for problems like frostbite andhypothermia. watchful eye onthecommunity andvisitors cold–related illnesses, they alsokeep a control andwiththeirtraining inrecognising they find,settingupandmonitoring traffic clearing ofice andsnow, mitigating hazards keeping theroads safe by managingroad Our frontline crews diligentlyfocus on collisions andslipsfalls onice. and there ishighriskofend–of–queue tyres. Carsnearby are travelling at speed to pullover andfitsnow chains to their the way to theskifields.Many drivers need Often hazards occur inthechainbays on users andfreight andservice vehicles. and for visitors, localcommunity road working inthesechallengingconditions Safety isthepriorityfor ourpeople to theSnowy Mountainsover thewinter. due to low visibilityandextra traffic heading weather conditions, they canbedangerous snow–covered oricy roads. Apartfrom the Each year, Transport managessafety on safe duringtheskiseason service andfreight providers Keeping tourists, locals, work andvisitNSW Making itsafer to live, the community andthefreight industry. productivity benefitingsuppliers, customers, These networks willimprove access and networks onState, regional andlocalroads. on developing connected heavy vehicles NSW to engagewiththe128NSW councils We are alsoworking withLocal Government as well asinGreater Sydney andNewcastle. on theNewell, HumeandGoldenhighways in 2019–20 by increasing PBSvehicle access We continued to implementtheFramework and more environmentally friendly. vehicles that are safer, more productive use ofPerformance BasedStandards (PBS) roads inNSW. Itemphasisestheincreased heavy vehicles onState, regional andlocal Plan, outlininggoalsfor improved access for is akey initiative oftheFreight andPorts The Heavy Vehicle Access Policy Framework freight tasksafer andmore efficient. this growing demandandto make theNSW Freight andPorts Plan2018–2023 to meet Transport isoperating undertheNSW tonnes) and2036 (400milliontonnes). 39 percent between 2016 (288million freight volumes are projected to grow by to ourState economy eachyear. NSW road The freight industry contributes $66billion Safely meetingfreight demand ensure thehighway isassafe aspossible. Mountain hasalsobeenbrought forward to the Snowy MountainsHighway over Brown Way intheSnowy Mountains.The work on Protecting pedestrians across Sydney It’s critical that both drivers and passengers are safe and the Point to Point Transport The risk of a pedestrian fatality caused by a car Commissioner - supported by the Point travelling at 50 km/h is twice as high as that of to Point Transport Commission is focused a car travelling at 40 km/h. Reducing a speed on just that. In 2019–20, the Commission zone to 40 km/h in high pedestrian activity promoted passenger safety through the areas is effective. An evaluation across NSW “Every ride should be a safe ride” social media found they improved safety, with a 33 per cent campaign. It gave tips for passengers, such reduction in crashes causing serious injuries and as matching vehicle details provided in the deaths over a 10–year period. The benefits are app with your vehicle and ensuring the driver not only for pedestrians, but for all road users. is the same person as their profile image. In 2019–20, $2.8 million was invested in the development and delivery of High Pedestrian Making trains even safer, Activity Area projects across Sydney, including the completion of projects in St Ives shopping automatically district, Parramatta CBD, Blacktown CBD, Automatic Train Protection is a safety Pennant Hills Station and Penrith CBD. system comprising computers on trains and devices on the track that monitor Safer pedestrian activity areas mean safer train speeds and intervene to slow down communities, and we have also commenced or stop a train from travelling too fast. construction on more projects in Kirribilli, Milsons Point, Harris Park and Westmead. We have been progressively deploying the Automatic Train Protection Level 1 Limited Supervision system across the whole electric Safer point to point transport rail network and selected train fleets. In Millions of customers use point to point 2019-20 the network has been extended to transport in NSW like taxis and hire vehicles, cover Newcastle interchange to Warnervale including rideshare. The Point to Point Transport and Point Clare to Cowan. Central intercity, Commissioner is delivering safer point to point Gosford and Newcastle drivers are qualified transport and promoting public confidence to operate the on-board system. in the safety of the industry through a mix of education and compliance, including targeted campaigns, safety audits, advisory visits, on Safer waterways for our communities street compliance, investigations, administrative The Maritime Safety Plan 2017–2021 outlines sanctions and criminal proceedings. initiatives being taken to reduce the number of fatalities and serious injuries on NSW The aim is to create a culture of waterways by 30 per cent by the end of 2021. accountability in the industry by ensuring service providers understand and comply Over 10 years, the number of people with their obligations under the law. wearing lifejackets in NSW has increased significantly, from 9 per cent to 43 During 2019–20, the Commissioner continued per cent, and continues to grow. to roll out educational tools – including webinars and self-assessment guides – to During 2019–20, a number of programs help service providers understand their were delivered with other government and obligations and equip them with knowledge industry maritime safety partners including to ensure they have the appropriate safety the 'Wear a Lifejacket’ safety campaign policies, procedures and systems in place. that promoted the wearing, caring and servicing of inflatable lifejackets. The Commissioner's compliance officers conducted targeted activities during high The advertising campaign was targeted at profile events, such as the Fire Fight Australia both older and younger male boaters, in line Benefit at Sydney Olympic Park in February with the data of boating–related drownings, 2020, and undertook regular activity including: and was complemented by lifejacket education 63 safety audits, 289 advisory visits, 33 audits clinics at boat ramps across the State hosted of the passenger service levy returns and 1486 by our Maritime Boating Education Officers. taxi and hire vehicle compliance checks across NSW. Forty–six investigations were conducted from complaints made, 300 Improvement Notices and 30 Prohibition Notices were issued.

Achievements • 71 72 Transport for NSW Annual Report 19–20 outcome for allthreatened biodiversity. aim isto achieve aneutral ornetbeneficial lost through thehighway development. The hectares ofnative vegetation for eachhectare provide like–for–like offsetsof at least four biodiversity offsetpackage was designed to Coast region’s uniquebiodiversity. The to avoid andminimiseimpactontheNorth Australia’s largest biodiversity offsetpackages Woolgoolga to Ballina,we created oneof In ourupgrade ofthePacific Highway from while we build Protecting theenvironment unique environment Protecting NSW’s servicing andpre–wear checks. continue focusing onlifejacket The lifejacket safety campaignwill that itisdangerous to notwear alifejacket. 80 percent ofrecreational boaters thinking influenced positive attitudinal changewith 67 percent campaignrecognition. Ithas customer awareness oflifejacket safety with The campaignhassuccessfully generated Safer waterways for ourcommunities. debris. Fifteen containers were located the trajectory offloating containers and flights andmodelling was used to predict Information was gathered from aerial Parks andWildlife Service and coastal councils. Environment Protection Authority, theNational with thePort Authority ofNew SouthWales, worked collaboratively intheclean–upeffort established anIncidentManagementTeam and Transport mobilisedlandandwater resources, but 26contained avariety ofgoods. Nearly halfofthecontainers were empty, while travelling from Chinato Melbourne. about 70 kilometres offtheNSW coast, ship APLEnglandlost 50containers, On themorningof24 May 2020, thecontainer the NSW coastline Collaborating to protect • • • • loss ofbiodiversity andhave protected: We have beensuccessful inpreventing a

offset package. agreements through thebiodiversity fox habitat willbeprotected by formal 3300 hectares ofgrey–headed flying 3100 hectares ofspotted–tailed quollhabitat 2800 hectares ofkoala habitat native vegetation more than4600hectares of and recovered from the foreshore as well In Kempsey on the North Coast, the Second as at sea. The fast and effective joint effort Life program has repurposed a bus that was significantly reduced pollution in the marine no longer used to provide a new bus service to environment along the coast of NSW. a town in need. The Macleay Valley Workplace Learning Centre were the happy recipients of the repurposed bus. They play an important Recycling precious resources part in the community catering for Aboriginal into roads instead of landfill students who have left mainstream education In constructing and maintaining the transport and they are using the bus to transport students network across NSW, we purchase and use to and from the centre more reliably, increasing large quantities of raw and manufactured the contact hours students have at the school. materials. But we also recycle waste and In Bathurst, we partnered with Bathurst excess material into construction projects. Regional Council to turn the unused Bathurst We focus on achieving high levels of resource Rail Institute building into the Bathurst Rail efficiency which reduces waste and keeps Museum, which opened to the public in material in use as long as possible and we aim February this year. This is now a world–class to exceed targets set by the NSW Government. facility that interprets the social history of the We do this by minimising the consumption of development of rail for Bathurst and regional raw material, using recycled material where NSW through the stories of everyday people. feasible and reusing excess material to reduce It is a space the people of Bathurst can be the quantity of waste disposed to landfill. proud of, and a new tourist attraction.

Last year, we widened and upgraded a 12 kilometre section of the M1 Pacific Motorway Zero emissions, low emissions between Tuggerah and Doyalson. It is now and electric vehicles three lanes at 110 km/h in both directions and To support the NSW Government’s goal to reach it involved one of Australia's biggest concrete net zero emissions by 2050, we are transitioning recycling projects. We turned more than Sydney’s bus fleet to zero emission buses. 200,000 tonnes of the old cracked surface from the 1980s into a brand new road. We recycled Our plan is to partner with leaders in the the concrete using a rubbliser, a machine that energy, transport, manufacturing and financing breaks old roadway into football–sized pieces of sectors to explore trials of technology for rubble. Rubble was then transferred to a mobile zero emission buses across Greater Sydney crushing plant, where it was refined into gravel and outer metropolitan areas. This includes and incorporated into the new road layers. battery, electric and hydrogen fuel cell buses. We also want to understand the This environmentally friendly approach infrastructure and systems required to operate meant fewer trucks on the roads, fewer these fleets at increasing levels of scale. new materials were used, less waste to landfill and it saved time and money. We are supporting private bus operators to procure zero emission buses to replace their end–of–life diesel buses and when New life for our regional assets growing their fleets. Learnings from these When a bus is retired or a rail line is no longer initiatives will shape the direction of zero used, there can be opportunities to invigorate emission buses across the State, including such redundant assets for community use. the most appropriate technology for the environments that bus fleets operate in. Two of Transport’s programs, Regional Community Infrastructure and Second Life, Transitioning to zero emission buses will focus on working with other government significantly benefit the community – departments, councils and regional socially, economically and environmentally communities to identify and repurpose – as well as benefit the way we deliver retired Transport assets. The programs public transport in the future. have already found numerous ways to Transport is also supporting more electric deliver transport, community and economic vehicles on our roads as they offer benefits to regional areas of NSW. significant economic and environmental The Rosewood to Tumbarumba Rail benefits, and they contribute to a Trail in the south west of NSW opened modern and cleaner energy future. this year transforming a closed rail line into a fully sealed 21 kilometre trail for runners, cyclists and families.

Achievements • 73 74 Transport for NSW Annual Report 19–20 • • 2019–20 we focused ontwo key areas: at theheartofeverything we doandin People Strategy isaboutputtingourpeople work inAustralia. To helpachieve this,our important role increating thebest place to leader, team andteam memberplays an owned by everyone at Transport –each Our workplace aspiration iscollectively work for ourpeople Making agreat place to the best place to work inAustralia. while we continue striving to make Transport on caring,empowering andenablingthem, customers andcommunities, we have focused To supportourpeopleindelivering for people ofNSW through difficult times. challenges andcontinued to work for the challenges. Ourpeoplerose to meetthese we have beenfaced withunprecedented Transport, across NSW andtheworld, and It hasbeenayear ofenormous changewithin in meaningfulwork Supporting ourpeople Alongside this,we worked hard to ensure new ways ofworking across Transport. emergence and fast–tracking of exciting and theCOVID–19 pandemic–ledto the The disruptionsin2020 –drought, bushfires and for thegreater goodofNSW. continue to deliver for ourcustomers As we achieve inthesetwo areas, we will electric vehicle optionsat alower cost. vehicle market, givingNSW drivers more into Australia butwillbolster thesecond–hand to themarket to bringmore electricvehicles from 2020–21. This notonlysendsasignal passenger fleetcarsare electricor hybrid of theNSW Government's general purpose We are ensuringthat at least 10percent owners whodon’thave homecharging. and thecarparks willhelpelectricvehicle travel andspendmore timeinregional NSW, customers whoown anelectricvehicle can NSW andincommuter carparks. Itmeans charging infrastructure across regional industry to deliver more electricvehicle released in2019 seesTransport partnerwith The NSW ElectricandHybridVehicle Plan

growing ourpeople, culture andcapability. together innew ways aligning peopleandpartnersworking 'Racism itStops withMecampaign'. the Australian HumanRightsCommission’s Transport hasalsomadeacommitment to of anAboriginalCultural Hubfor allemployees. Reconciliation Week campaignandthecreation ways andbuiltgreater awareness through our COVID–19, we engagedouremployees in new Despite the challengesofdrought, bushfires and people across NSW andinallareas ofwork. and deliver better outcomes for Aboriginal implementation plans.This willhelpusembed Transport to develop theirlocal,aligned frameworks andtools to helpareas across to deliver ourRAPandwe have established We are partneringwithReconciliation Australia Transport andincommunities across NSW. working toward reconciliation bothwithin work. Itdemonstrates ourcommitment to people ascustodians ofthelandswhere we pays respect to therole ofAboriginal Our innovative RAPacknowledges and Action Plan2019–21 (RAP). our first ever Transport Reconciliation In August 2019, we were proud to launch followed for tens ofthousands ofyears. Country that ournation’s First Peoples trade routes andceremonial paths in crossings, follow thetraditional Songlines, today, from rail linesto roads andwater Many ofthetransport routes we use across Transport Reconciliation andaction employment, andjobsfor peoplewithdisability. equality, Aboriginalcultural awareness and change, particularly intheareas ofgender full potential. We are working hard to achieve people feel they belongandcanreach their an inclusive anddiverse workplace where Transport isdeeplycommitted to creating diverse needsofthepeopleNSW. make better decisionsthat supportthe serve. This diversity willenableusto of thecustomers andcommunities we Transport’s workforce reflected thediversity Improving our gender balance The NSW Government has a target of 50 per cent of female leadership by 2025, Transport has a commitment to reach 40 per cent women in leadership by 2025. In 2019–20, the Transport cluster achieved 32.3 per cent of leadership roles being held by women. While less than our target of 34 per cent for this reporting year, women in leadership in the Transport cluster has more than doubled from June 2016 to June 2020, and 67 per cent of the Executive team are now women, which is unprecedented in the history of Transport.

Transport is driving gender balance across all levels of the organisation, not just leadership. For the first time, more than 50 per cent of our trainee train drivers are women and across our Vocational Education and Training cadets, graduates and scholars, 47 per cent are women.

Transport has 15.4 per cent of women in science, technology, engineering An Aboriginal performance at the launch of the Reconciliation Action Plan 2019–2021. and mathematics roles, and we are working with universities and schools across NSW to boost the pipeline With 64 specific deliverables in our RAP, of qualified women in this area. we have developed effective ways to measure and report on progress.

One way is by increasing Aboriginal In 2019–20, we introduced Inspiring Women representation across Transport. In 2019–20, in Conversation, a fortnightly interview series this increased from 1.9 per cent to 2.1 per cent profiling women across Transport, and held and we employed 34 Aboriginal trainees and two Connecting Women forums that focused apprentices, and welcomed 16 Aboriginal on leadership development for women. cadets and 13 Aboriginal employees into In the same year, the rate of promotion and our Scholar and Graduate programs. higher duties placement for women in Transport A fourth group went through our Aboriginal increased from 30.7 per cent to 31.9 per cent. Career Development and Mentoring Program, Transport has also supported women outside the largest cohort yet with 44 participants. our organisation, partnering with the Greater The program is a unique opportunity for Sydney Commission to run a Safety After Aboriginal staff and managers to connect and Dark innovation challenge, which calls on our share experiences, knowledge and insights to industry partners to collaborate on improving develop leadership, and build awareness of the safety of women in NSW communities. Aboriginal culture and capability. The network is also there to help mentees develop their careers in Transport. This shared experience has helped mentees and mentors build close and respectful partnerships, resulting in over 33 per cent of the mentees securing more senior roles within the organisation.

Through our RAP, Transport is making progress every day to drive better social, economic and financial outcomes for Aboriginal people.

Achievements • 75 76 Transport for NSW Annual Report 19–20 from 1.5 per cent to 1.6percent. people withdisabilityworking at Transport seen asmallincrease inthenumberof implementing ourplan,we have already Although 2019–20 was onlythestart of accessible andsafe for everyone. the ITandphysical environment are five Transport workplaces to ensure amended, andwe are currently auditing and advertising hasbeenreviewed and Our recruitment processes, policies training, leadingthepublicsector inNSW. Managers andExecutives completed the In 2019–20, 59 percent ofTransport Senior inclusive for peoplewithdisability. aware andhelpmake ourworkplace more regarding disabilitysothey can bemore need to know, say anddointheworkplace educate ouremployees aboutwhat they We have alsoimplemented training to network intheNSW publicsector. making itthelargest disabilityemployee network grew to 220membersin2019–20, an inclusive employer ofchoice. The Enabled decision makingandhelpTransport become disability, andisused to inform better people whohave alived experience of people. The network provides avoice to we launchedtheEnablednetwork for our On International Day ofPeople withDisability, hinder employment ofpeoplewithdisability. processes that are free from barriersthat accessible, anddesigningroles andrecruitment awareness, ensuringourworkplaces are Key focus areas includeimproved disability foundation to foster disabilityinclusion. The planbeginswithbuildingagood being heldby peoplewithdisabilityby 2025. targets of5.6percent ofTransport roles the organisation andachieve employment aims to improve disabilityinclusionacross Jobs for People withDisabilityplan,which In October 2019, Transport launchedits Jobs for peoplewithdisability our target of5.6percent by 2025. Transport iscommitted to reaching disability inTransport Percentage ofemployees with Ensuring ourpeoplehave avoice • • • • • networks helpensure we heartheirvoices. Transport, anumberof employee or more minoritygroups andacross Many ofourpeopleidentifywithone now belongs to anemployee network. More than aquarter ofourworkforce Day andWomen inEngineeringDay. with Disability, International Womens Day,it Purple International Day ofPeople communications andevents suchasWear educating andbuildingawareness through people. They play animportantrole in information to engageanddevelop our Our networks provide supportand

Network isfor ouryounger employees. Transport's Young Professional on employees withdisability Transport's Enablednetwork focuses WiT focuses onwomen intechnology and construction technology, engineering,mathematics WISE focuses onwomen inscience, LGBTIQ+ Transport's Allynetwork focuses on .%1.6% 1.5% target 5.6% 2025 Transport's WISE Network supporting women in science, technology, engineering and mathematics.

Achievements • 77 78 Transport for NSW Annual Report 19–20 Organisation and people Transport employees ensuring our customers have safe and seamless journeys.

Organisation and people • 79 80 Transport for NSW Annual Report 19–20 by ourcustomers andcommunities. infrastructure andplaces that are valued delivering smart,integrated andsustainable partner to our clients,developing and Infrastructure andPlace isatrusted customers, industry andcommunities. a world–class transport system for our the future ofmobilityinNSW andshapes Customer Strategy andTechnology creates strong economic growth andsustainability. that connect regional NSW andcontribute to deliver safe andtailored transport choices with ourcustomers andcommunities to Regional andOuter Metropolitan engages Sydney abetter place to live, work andplay. customers andcommunities, makingGreater transport choices to improve thelives of Greater Sydney isredefining integrated and strategy for Transport for NSW. leaders to develop anddeliver thevision Office oftheSecretary supportsour Our organisational structure achieve safer pointto pointtransport inNSW. standards for thepointto pointindustry to and enforcing andrecommending safety administering thepassenger service levy, Its remit includesmanaginglicensing schemes, to taxis,hire vehicles andrideshare services. administers andenforces legislation relating Point to Point Transport Commission outcomes andsupportourpeopleto thrive. workforce solutionsthat alignto business People andCulture partnersto drive enable ourclientsto deliver withconfidence. sustainable strategies, solutionsandservices to Corporate Services partnersto provide customers andthecommunity. safe, sustainable transport for ourpeople, together to deliver globallyrecognised, Safety, Environment andRegulation works Our executives

Management as at 30 June 2020

Table 7: Department of Transport

Name Position Period position held Qualifications

Rodd Staples Secretary 1 July 2019 – Master of Finance (Business) 30 June 2020 Bachelor of Engineering (Civil)

Table 8: Transport for NSW

Name Position Period position held Qualifications

Anne Hayes Deputy Secretary 1 July 2019 – Bachelor of Accountancy Corporate Services 30 June 2020 Graduate member of the Australian Institute of Company Directors Member of Institute of Chartered Accountants of Scotland Member of Chartered Accountants Australia and New Zealand

Peter Regan Deputy Secretary 1 July 2019 – Bachelor of Commerce (Public Infrastructure 30 June 2020 (Accounting and Finance) Service and Place Member of Chartered Medal) Accountants Australia and New Zealand

Elizabeth Deputy Secretary 1 July 2019 – Master of Contemporary Mildwater Greater Sydney 30 June 2020 Asian Analysis Bachelor of Law (Hons) Bachelor of Economics Advanced Management Program, Harvard Business School

Carol–Anne Deputy Secretary 2 March 2020 – Bachelor of Commerce Nelson Regional and Outer 30 June 2020 Advanced Management Program, Metropolitan Melbourne Business School Graduate member of the Australian Institute of Company Directors

Matthew Acting Deputy 1 July 2019 – Graduate member of the Fuller Secretary Regional 1 March 2020 Australian Institute of and Outer Company Directors Metropolitan Fellow of the Winston Churchill Memorial Trust

Organisation and people • 81 82 Transport for NSW Annual Report 19–20 Fiona Trussell Cunningham Alison Watson Kirsten Jones Stephen Tara McCarthy Wheeler Rachel Joost deKock Name Services) and Maritime Executive (Roads Acting Chief the Secretary Director Office of Acting Executive Officer Transformation Chief Secretary Office ofthe Executive Director Officer Chief People and Regulation Environment Secretary Safety Acting Deputy and Regulation Safety Environment Deputy Secretary Technology Strategy and Secretary Customer Acting Deputy and Technology Customer Strategy Deputy Secretary Position 30 November 2019 1 July2019 – – 30June2020 3 February 2020 30 June2020 1 July2019 – 31 January2020 1 July2019 – 30 June2020 1 July2019 – 31 January2020 1 July2019 – – 30June2020 3 February 2020 1 March 2020 1 July2019 – 30 June2020 2 March 2020 – Period positionheld Company Directors the Australian Institute of Graduate Memberofthe Chartered Accountant (Accounting) Bachelor ofEconomics Language andPolitics Graduate Certificate inJapanese (Politics andEconomics) Bachelor ofArts(Hons) Change Management Graduate Certificate of (Organisational Communication) Bachelor ofBusiness of Government and New Zealand School Administration, Australian Executive Master Public Safety andHealth Institution ofOccupational Chartered Memberofthe Managers andLeaders Fellow oftheInstitute of Company Directors Australian Institute of Graduate memberofthe and Safety (Investigations) Diploma ofOccupation Health Sector Leadership) Management (Public Graduate Certificate in Business Administration Master of Stanford University Design Thinking for Innovation, Business Management Bachelor of Information Sciences) (Hons) (Electricaland Bachelor ofEngineering Business Administration Master of and Electronic Engineering Doctor ofPhilosophy inElectrical Qualifications Senior executive remuneration Bands 1 to 4 In 2019–20, the percentage of total employee expenditure relating to senior executives was 12 per cent compared with 18 per cent in 2018–191.

Table 9: Number and remuneration of senior executives

Average total Transport Executive Level Female Male Total remuneration package

TSSE Band 4

2019–20 0 1 1 $599,000

2018–19 0 1 1 $569,050

2017–18 0 1 1 $537,145

TSSE Band 3

2019–20 7 7 14 $518,995

2018–19 5 3 8 $477,635

2017–18 5 4 9 $475,848

TSSE Band 2

2019–20 29 47 76 $360,368

2018–19 15 31 46 $364,407

2017–18 15 50 65 $354,879

TSSE Band 1

2019–20 166 292 458 $258,281

2018–19 101 192 293 $254,384

2017–18 116 211 327 $251,036

2019–20 total 202 347 549 –

2018–19 total 121 227 348 –

2017–18 total 136 266 402 –

1 In 2019–20 senior executives made up approximately 5 per cent of total employees in Transport for NSW, while in 2018–19 senior executives made up approximately 9 per cent of total employees. The reduction is due to the increase in the workforce of Transport for NSW due to the integration of Transport for NSW and Roads and Maritime Services.

Organisation and people • 83 84 Transport for NSW Annual Report 19–20 otal of10,971 includesthe Secretary19–20 alltheemployees employed withtheannualsalary <$50,000 intheDepartment ofTransport. were from theformer Roads andMaritimeServices. 6 cludes cadets, casuals,contractors andlabourhire. 5 4 ransport for NSW's 2019–20 FTEsignificantlyincreased compared with2018–19 due to theintegration of Roads and 3 he number ofSeniorManagersincreased compared with2018–19 dueto theintegration ofRoads andMaritimeServices 2 Table 11:Total employee headcount by salaryband includes afulltimeequivalent (FTE)of10,076. The Transport for NSW headcount (inclusive ofDepartmentTransport) is11,178 people, which Our employees Service SeniorManagers(TSSM) –Level 1 Table 10:Numberandremuneration ofTransport

Total >$150,000 $150,000 $125,001 – $125,000 $100,001 – $100,000 $75,001 –

$75,000 $50,001 – <$50,000 Annual salary

Manager Transport Senior 2019–20 2018–19 2017–18 T In 20 Ex T T Maritime Services with Transport for NSW. with Transport for NSW. 2

5

Female 1960 2017–18 total count 340 450 326 262 582 0 Male 2187 453 339 733 481 181 0 Female 297 197 187 Total 4147 1073 443 779 931 921 0 Female 1901 2018–19 total count 405 426 326 526 218 Male 399 431 618 0 2065 3 Male 608

636 358 312 151 0 Total 596 915 618 3966 Total 1034 962 369 838 763 0 Female 4327 remuneration package 2019–20 total count 1063 859 339 555 910 601 6644 Average total Male 1452 1222 1148 1147 1173 502 $201,569 $199,037 $197,731 10971 2007 2362 Total 2210 1728 1103 1561 4

6

Workforce diversity

Representation of workforce diversity groups Information about the representation and distribution of our employees in diversity groups is reported in accordance with Public Service Commission reporting requirements. During 2019–20, steady progress was made towards achieving Transport for NSW's diversity and inclusion targets. We continued to implement initiatives to further improve the integrity of employee diversity data and understand the cluster workforce, such as system enhancements for employees to easily self‑identify and update their diversity data.

Table 12: Representation of workforce diversity groups7

Benchmark Workforce diversity group (by 2025) 2017 2018 2019 2020

Women 50% 47.3% 47.5% 48.3% 39.5%

Women in leadership 50%8 30.7% 31.5% 33.7% 34%

Aboriginal and Torres 3.3% 1.2% 2.0% 1.9% 2.8% Strait Islander people

People whose first 23.2% 17.3% 7.4% 9.7% 6.3% language spoken as a child was not English

People with disability 5.6% 0.7% 1.3% 1.3% 1.6%

People with disability requiring N/A 0.4% 0.2% 0.1% 0.1% work–related adjustment

7 Data for 2019-20 is not comparable to previous year's data due to the integration of Transport for NSW and Roads and Maritime Services on 1 December 2019.

8 The benchmark of 50 per cent representation of women across the sector is intended to reflect the gender composition of the NSW community. Transport have made a commitment to reach 40 per cent women in leadership roles by 2025.

Organisation and people • 85 86 Transport for NSW Annual Report 19–20 requests from managersandemployees. application forms to process humanresources and thedevelopment ofanumberelectronic for NSW’s enterprise managementsystem) enhancements to Transport Equip (Transport of award negotiations, aswell asother flex–time arrangements agreed aspart system designto supportthe new Significant input was provided into ensure thesafety andwellbeing ofourstaff. respond to theCOVID–19 pandemicand amended to enableTransport for NSW to Policies andpractices have alsobeen as well asseniormanagersandexecutives. all employees underthecombined awards and plainEnglishsuite ofprocedures covering agency procedures into asingle, accessible commenced onintegrating bothsetsof single agency on1December 2019, work Services andTransport for NSW into a With theintegration ofRoads andMaritime Transport cluster values andpolicies. People andCulture procedures alignwith Personnel policiesandpractices Department ofPremier andCabinetin2011. Management Guidelinesissued by the guidelines, includingtheAgency Change the NSW Government policies,memosand and guidelines.We alsocomply withall Consultative Arrangements Policy 2012 contained theNSW Sector Public Workforce at Transport accords withtheprinciples The consultative approach we have adopted proposed structural andotherchanges. matters that potentially impactstaff, including the peakunionbody(UnionsNSW), on employees andrelevant unions,including addition, seniormanagementconsult with about abroad range oftopics andissues. In variety ofchannelsto ensure they are informed We communicate withourpeoplethrough a policies andpractices Workforce relations and policy Workforce relations participation inindustrial actionfor 2019–20. Nil days were lost dueto employee Participation inindustrial action from thefirst fullperiodonorafter 1July2019. all received anannualincrease of2.5percent the four Roads andMaritimeGroup Awards Employment Award 2019 andemployees under and Sydney Metro SalariesandConditions of policy. Employees undertheTransport for NSW accordance withtheNSW Government's wages Salaries, wages andallowances moved in wages, salariesorallowances Exceptional movements in A Transport employee providing customer service at Central Station, Sydney.

Organisation and people • 87 88 Transport for NSW Annual Report 19–20 Corporate governance Transport Customer Service Attendants supporting customer journeys.

Corporate governance • 89 90 Transport for NSW Annual Report 19–20 Figure 3:Governance Framework Investment Assurance Committee. has onesub–committee, theFinance and Transport for NSW. The Executive Committee monitor theoperation andperformance of and Transport's executive to leadand cluster. Itsrole isto supporttheSecretary is theprincipalgoverning bodyofthe The Transport for NSW Executive Committee governance framework Transport for NSW control anddirection oftheMinisters. exercise oftheirfunctions,subjectto the the agency chiefexecutives are, inthe for NSW. The Transport Secretary and Secretary managesandcontrols Transport within theTransport cluster. The Transport Transport for NSW istheleadagency the Transport cluster Governance across Executive governance co Finance and In Executive sub-co Assurance Committee Executive Committee Secretary ve mmitte stment mmitte e e and itsexternal accountability obligations. and external audits,corruption prevention, management andcontrol frameworks, internal the agency’s governance processes, risk reviewing andproviding advice about assistance to theSecretary by monitoring, Sector (TPP15–03) to provide independent Risk ManagementPolicy for theNSW Public responsibility undertheInternal Audit and The Audit andRiskCommittee has Customer Strategy andTechnology. Corporate Services andDeputySecretary, its membersincludetheDeputySecretary, Committee ischaired by theSecretary and The Finance andInvestment Assurance the Point to Point Transport Commissioner. Executive Director, Office oftheSecretary and Secretaries, theChiefPeople Officer, the Secretary, anditsmembersincludeallDeputy The Executive Committee ischaired by the Audit andRisk Committee Independent Audit and risk management

Internal audit Internal audits provide independent assurance to the Secretary about the effectiveness of controls to manage priority risk areas. The Chief Audit Executive oversees the internal audit function, and is jointly accountable to the Audit and Risk Committee and the Secretary.

A Transport cluster Internal Audit Strategy and Plan for 2020–21 has been endorsed by the Audit and Risk Committee and approved by the Secretary.

Risk management Transport’s Enterprise Risk Management Framework establishes a consistent approach to identifying, recording, assessing, evaluating and managing risks. The Framework complies with the requirements set out in the Internal Audit and Risk Management Policy for the NSW Public Sector (TPP15–03) and conforms to the Australian and New Zealand Standard for Risk Management (AS/NZS ISO 31000:2018).

Risk management is integrated into our corporate strategy and business planning processes, with risks proactively identified and mitigated. Regular reports on risk management are provided to the Transport Executive and Audit and Risk Committee.

Fraud and corruption prevention A Corruption Control Framework and Plan was in place to help minimise the likelihood of fraud and corruption across the agency. Transport for NSW has a misconduct reporting policy and actively supports those who report suspicions of corruption, maladministration, serious and substantial waste of public resources or a breach of the Government Information (Public Access) Act 2009. Further information on public interest disclosures can be found in Appendix 10.

Corporate governance • 91 92 Transport for NSW Annual Report 19–20 attestation statement Internal auditandriskmanagement

Transport for NSW Policy for the NSW Public Sector that are Ferries and TransportService NSW of I, Rodd Staples, am of the opinion that Departmentthe of Transport, AuditInternal and Risk ManagementAttestation Statement for the 201 18 Lee Street forNSW Transport Core Requirements T

02 8202 2200 | 3.3 3.2 3.1 Auditand RiskCommittee 2.3 2.2 2.1 a Internal 1.2 1.1 Risk content of the ‘model charter’ The Audit and Risk Committee has a Charter that is consistent with the obligations management and control frameworks, and its external accountability assistance to the agency head on the agency’s governance processes, risk The Audit and Risk Committee is an advisory committee providing been established An independent Audit and Risk Committee with appropriate expertise has of ‘modelthe charter’ The agency has an Internal Audit Charter that is consistent with the content International Standards for Professionalthe Practice of Internal Auditing The operation of the internal audit An internal audit function has been established and maintained ISO 31000:2018 establishedand maintained andframework the isconsistentwith AS/NZS A risk management framework that is appropriate toagency the has been management in the agency The agency head is ultimately responsible and accountable for risk

managementframework compliant with the eight (8) core requirements set out in the , , ChippendalePO NSW Box| 2008 K659, udit udit

F

02 function 8202 2209

|

W

transport.nsw.gov.au , specifically:

have

function is consistent with the

internal audit and risk management processes in operation Haymarket NSW 1240 NSW Haymarket

| ABN 18 804 239 602

Internal Audit and Risk Management TransportNSW for

9- 20

Financial Year for (TfNSW) Compliant Compliant Compliant Compliant Compliant Compliant Compliant Compliant Status

, Sydney Sydney ,

Letter to Ministers

Membership

TheThe chair Hon. Andrewand members Constance of the TfNSW Audit Theand Hon. Risk Melinda Committee Pavey are: Minister for Transport Minister for Roads, andTitle Infrastructure Name Maritime and FreightTerm Commenced Term Finishes Independent Chair Carolyn Burlew 27 November 2017 2 March 2022 TheIndependent Hon. Stuart AyresMember Allan Cook 6 September 2017 5 September 2022 MinisterIndependent for WestConnex Member Christine Feldmanis 6 September 2017 5 September 2022 Independent Member Lyn Baker 1 May 2020 30 April 2023 Parliament House ThisMacquarie Audit and Street Risk Committee has been established under a Treasury approved shared arrangement with theSydney Transport NSW 2000 for NSW (Principal Department), Department of Transport, Sydney Ferries and Transport Service of NSW. Dear Ministers Following the dissolution of Roads and Maritime Services (RMS) on 1 December 2019, the RMS Audit and RiskI am Committee pleased to submitcontinued for presentation to operate to up Parliament to 30 July the 2020 Annual specifically Report for tothe review Department and endorseof the final RMS accounts.Transport Folfor thelowing financial this year date, ended membership 30 June 201 8.ceased by mutual agreement.

TheThe chair annual and report members for the Department of the former of Transport RMS Audit includes and the Risk annual Committee report for Transport were: for NSW for the financial year ended 30 June 2018. Title Name Term Commenced Term Finished TheIndependent annual reports Chair have been preparedLyn in accordanceBaker with the Annual1 ReportsFebruary (Departments) 2017 Act3 0 July 2020 1985Independent in respect ofMember the Department of TransportBrian McGlynn and the Annual Reports1 (Statutory January Bodies)2016 Act 19843 0 July 2020 inIndependent respect of Transport Member for NSW. InclusionMarcia of the Doheny annual report in respect1 November of Transport 2018 for NSW is3 0 July 2020 authorised by Section 3L of the Transport Administration Act 1988. These processes demonstrate that TfNSW has established and maintained frameworks, including systems, processesYours sincerely and procedures for appropriately managing audit and risk within TfNSW.

______Rodd Staples RoddSecretary, Staples SecretaryTransport for NSW 24 August 2020 Agency Contact Officer (Ethan Nguyen, A/Director Audit and Corruption)

Transport for NSW 18 Lee Street, Chippendale NSW 2008 | PO Box K659, Haymarket NSW 1240 T 02 8202 2200 | F 02 8202 2209 | W transport.nsw.gov.au | ABN 18 804 239 602

Corporate governance • 93 94 Transport for NSW Annual Report 19–20 attestation statement for the 2019- statement attestation the for internal risk management audit and Transport the NSW for attachedPlease find YearFinancial ManagementAuditRisk Attestation Statement forInternal the 2019- and Mr Osborn Dear 2001 NSW SYDNEY Box GPO 5469 Treasury NSW AccountingPolicyDirector, Complex and T 18 Lee Street,Chippendale NSW PO | 2008 BoxHaymarket K659, NSW 1240 forNSW Transport If you have any further questions,EthanMr Nguyen requirements. core compliant with eight(8) are the Service NSW of Sydney Transport Ferriesand Transport, of Department and Department); (Principal NSW for Transport report that to pleased am I Risk Audit and Internal ManagementPolicy NSW Public for Sector the (TPP 15-03). Mr Sean Osborn Enc. Enc. Secretary Staples Rodd Yours sincerely wouldbe pleased to take your call9462 (02) on 6234 Transport for NSW Secretary, R sincerelyYours Act 1988. Administration Transport ofthe by3L Section authorised in respect Transportof for NSW. Inclusion of the annual reportin respect of Transport for NSW is 1985 in respect theof Department Transportof and the Annual Reports (Statutory Bodies) Act 1984 Act (Departments) Reports Annual the with accordance in been prepared have reports annual The thefor financial year ended June 30 201 Transport fo for annual the Transport includesthe report for Department of annualThe report Transport forfinancial the year ended 30 June 201 I am pleased to submit for presentation to Parliament Annual the forReport the Department of D NSW 2000 Sydney StreetMacquarie HouseParliament Minister for WestConnex Ayres Stuart Hon. The Minister for Transport Constance Andrew Hon. The Ministers to Letter and Infrastructure Transactions AdvisoryTransactions odd Staples ear Ministers ear 02 24 August2020 8202 F 2200|

02

8202 2209 | 82022209 |

W transport.nsw.gov.au |18 804 ABN 239 602 8. 8. 20 8. 8. Maritime and FreightMaritime Minister for Roads, Hon. The financial year in accordance with NSW Treasury’s with NSW financial year accordance in Melinda PaveyMelinda

. ,

A/Director Audit andCorruptionA/Director r NSW NSW r Our ref: CE20/0225 ref: Our 20 , NSW Cyber security policy attestation statement

Cyber Security Annual Attestation Statement for the 2019-2020 Financial Year for Transport for NSW

I, Tara McCarthy, am of the opinion that Transport for NSW has managed cyber security risks in a manner consistent with the Mandatory Requirements set out in the NSW Government Cyber Security Policy.

Governance is in place to manage the cyber-security maturity and initiatives of Transport for NSW.

In line with the NSW Government Cyber Security Policy, Transport for NSW has identified its critical assets and has an ongoing program of work to identify and assess the changing security threats, manage new and current risks and implement appropriate controls.

There exists a current cyber incident response plan for Transport for NSW, the core principles and supporting framework of which were collaboratively tested during the reporting period.

Transport for NSW has Information Security Management Systems (ISMS) in place covering all critical assets.

Transport for NSW is implementing the Transport Cyber Security Strategy through the Transport Cyber Defence Rolling Program to continuously improve the management of cyber security governance and resilience.

This attestation covers the following agencies: Transport for NSW

Tara McCarthy

Acting Secretary

Corporate governance • 95 96 Transport for NSW Annual Report 19–20 Audit andRiskCommittee notingnoissues withtheinformation disclosedunderthisagreement. under theMemorandum ofUnderstanding withtheNSW Police Force. This was tabledto the In 2019–20, Transport for NSW completed anauditoftheElectronic Ticketing System data provided exchange ofOpalinformation Statement ontheaudit • • • The TMFprovides thefollowing areas ofcover for Transport for NSW: iCare, whichwas established by theState Insurance andCare Governance Act 2015 . policy isbasedonTMF’s statement ofcover. TMFisaself–insurance schemeprovided by Transport for NSW isamemberagency oftheTreasury ManagedFund(TMF).Ourinsurance for allgovernment capitalworks projects estimated to cost $10millionormore. to undertake PrincipalArranged Insurance (PAI) through Insurance andCare NSW (iCare) The NSW Treasury requires allNSW Government agencies,otherthanstate–owned corporations, Insurance contractors engagedby Transport for NSW must provide acertificate of currency. and liabilitiesthat could ariseasaresult ofservices provided underthecontract. All PAI. CAI istaken outby contractors to protect themselves against potential risks Contractor Arranged Insurance (CAI) isrequired for any contract notcovered by

property legal liability workers compensation • •

comprehensive motor vehicle miscellaneous risks Cyclists using the M7 cycleway, a 40 kilometre shared path that stretches from Prestons to Baulkham Hills, Sydney.

Corporate governance • 97 98 Transport for NSW Annual Report 19–20

Appendices NAIDOC Week bus launch.

Appendices • 99 100

Transport for NSW Annual Report 19–20 Table 14:Numberofcomplaints received in2019–20 (top 10concerns) • • • • • • Complaint Handlingincluding: Ombudsman’s Commitments to Effective The policy conforms to theNSW Customer Complaints andFeedback Policy. the commitments outlinedintheTransport minimum mandatory requirements to meet Standard isinplace, whichdefinesthe A Complaint andFeedback Management the products andservices we offer. guide business decisionsandimprove insights generated from theprocess to complaints andfeedback, usingthe to responding appropriately to customer At Transport for NSW, we are committed received in2019–20 Customer complaints satisfaction Appendix 1:Customer responsibilities, documentation andreporting. complaints handling,includingaccountabilities, processes required for customer feedback and The policy detailsthestrategy, approach, and

Customer schemes Transport info Opal functionality Bus route planning Timetable planning Roads (managementandmaintenance) School Student Transport Scheme Opal fare structure Timetables Opal travel Nature oftop 10complaints complaints processes. ensuring thetransparency of ensuring ourresponses are timely of complaints ensuring ouremployees take ownership with customers setting goodcommunication standards accessibility for makingcomplaints providing clearinformation onand treating complainants withrespect • • • the public. complaints andthemainareas ofconcern for The tablebelow shows thenumberof and MaritimeServices on1December 2019. integration ofTransport for NSW andRoads are includedinthefigures above following the Maritime Services for the2019–20 financial year, which were formerly attributed to Roads and Complaints, compliments andsuggestions, compliments and10,888 suggestions. In addition,Transport for NSW received 283 a variety ofchannels: Complaints were received via a total of15,518customer complaints. In 2019–20 Transport for NSW received or onthe131500telephone number. available for Android andiOS devices, via Feedback2Go andOpalTravel apps, info) questions andcomplaints page, the Transport Info Feedback (transportnsw. about publictransport canbemadeonlinevia Complaints, compliments andsuggestions basis untilthematter isresolved. are kept informed ofprogress onaregular days to resolve acomplaint, customers If itislikely to take longerthan20business regarding thecomplaint handlingprocess. a tracking reference andinformation are sentanacknowledgement that includes complaint requires investigation, customers five business days. Incircumstances where a We aimto resolve most complaints within

(Feedback2Go andOpalTravel app) 10,726 online, including2343by apps (Facebook Messenger). 535 vialetter, direct email,andsocialmedia 1914 by phone Number ofcomplaints 1003 1264 1734 1767 866 708 429 685 389 772 Customer satisfaction results

Customer satisfaction with public transport1

Transport for NSW conducted an extensive customer satisfaction survey with public transport customers in November 2019, with approximately 10,000 customers participating. The same survey methodology has been used since the baseline was established in November 2012. Results are summarised below and a more detailed report has been released separately.

Customer 2014–15 2015–16 2016–17 2017–18 2018–19 2019–20 Satisfaction (to May (to May (to May (to May (to May (to Nov (%) 2016) 2016) 2017) 2018) 2019) 2019)

Train 88 88 89 86 89 90

Bus 88 89 89 89 91 91

Ferry 97 97 97 98 98 98

Light rail 92 96 90 92 91 89

Metro – – – – 95 96

Customer satisfaction with roads2

Our annual Roads Customer Satisfaction Survey has been conducted since 2016. The results from our most recent survey conducted in May 2019 are shown below.

Customer 2015–16 2016–17 2017–18 2018–19 Satisfaction (%) (May 2016) (May 2017) (May 2018) (May 2019)

Private vehicle 85 85 83 85

Heavy vehicle 66 61 75 70

Motorcycle 83 82 89 87

Bicycle 82 87 87 85

Pedestrian 86 85 85 87

Customer satisfaction with point to point transport3

Consistent with surveys of other modes of transport, Transport for NSW conducts an annual survey of customer satisfaction with the point to point transport services that it regulates. The results are shown below:

Customer Satisfaction 2014–15 2015–16 2016–17 2017–18 2018–19 (%) (May 2015) (May 2016) (May 2017) (May 2018) (May 2019)

Taxi 84 81 81 86 86

Rideshare – – 88 92 91

Hire car – – 85 91 86

1 Due to the impact of COVID–19, scheduled customer satisfaction surveying for May 2020 was suspended. The latest results for public transport modes are from the November 2019 survey.

2 Due to the impact of COVID–19, scheduled customer satisfaction surveying for May 2020 was suspended. Results for 2019–20 are not available for road modes.

3 Due to the impact of COVID–19, scheduled customer satisfaction surveying for May 2020 was cancelled. Results for 2019–20 are not available for road modes.

Appendices • 101 102

Transport for NSW Annual Report 19–20 Table 15:Work healthandsafety performance wellbeing performance across modes. common approach to measuringsafety and to drive standardisation, consistency anda of corporate safety performance reporting Framework. This willenablefurtheralignment of theshared Transport Safety Management reporting hasbeendeveloped asanelement A mandatory standard for healthandsafety categories usingagreed leadandlagindicators. collection andhave broadened reporting modes. We are establishing uniformity indata now beingmeasured across allTransport and service modes.Safety performance is using information sourced from alltransport Transport cluster enterprise–wide safety report Safety Report inlate 2019 provided thefirst The development ofawholeTransport health andsafety performance Statement settingoutwork and safety performance Appendix 2:Work health Total claimcosts Compensable workplace injuries Performance indicator Prosecutions treatments have lifted performance. injury/illness, coupled withearlyintervention fewer injuriesandreduction intheseverity of previous financial year. A combination of and Sydney LightRailcompared withthe improved withinSydney Trains, NSW TrainLink The lost timeinjuryfrequency rate (LTIFR) Workforce injuries Transport Safety ManagementFramework. Standard beingdeveloped aspartofourshared safe systems ofwork withaSafety Assurance our contractors andpartnersto aligntheir efforts inbuildinganassurance program with and industry partners.We are focussing our across Transport involved ourcontractors of thenumberhighpotential incidents Over thepast 12monthsmore thantwo–thirds High potential criticalriskincidents Kamilaroi Highway on21June2018. worker ofaPrincipalContractor onthe 2020 inconnection withthefatality ofa a prosecution commenced on18June Transport for NSW isthedefendant to $1,839,114 2019–20 421 Appendix 3: Major infrastructure projects

This table provides details of the progress and expenditure for Transport's major infrastructure projects.

Table 16: Major infrastructure projects 2019–20 Planning – projects are at the concept, detailed design or approvals stage

Pre–construction or procure – planning has been completed and projects are in the procurement stage

Construction or ongoing – construction has commenced

Completed – project completed (based on open to traffic date / open to public date)

Announced Expenditure Status as at Announced estimated 2019–20 in previous 30 June completion total cost expenditure years Project description Location 2020 date ($’000) ($’000) ($’000)

Northern Beaches Frenchs Forest Completed 2020 700,000 74,000 584,000 Hospital Connectivity and Network Exchange

Pacific Motorway (M1) Tuggerah - Completed 2020 part of 72,000 158,000 Widening, Wyong Road Doyalson $391.6 million to Doyalson Link Road package4

Sydney Light Rail - Circular Quay Completed 2020 2,993,000 2,160,000 830,000 CBD and South East5 to Randwick - Kingsford

WestConnex Various Construction 2023 16,800,0006 1,105,000 1,792,100

Batemans Bay Bridge Batemans Bay Construction 2023 274,000 83,000 73,000 Replacement

Cobb Highway, New Echuca Construction 2022 323,7007 26,000 10,000 Bridge Murray River, (Victoria) and Echuca - Moama Bridge Moama (NSW)

Easing Sydney's Various Construction 2020 615,700 184,000 390,000 Congestion - M4 Smart Motorway

NorthConnex Various Construction 2020 3,000,0008 26,000 900,000

Pacific Highway Grafton, Construction 2020 5,300,000 913,000 3,939,000 Upgrade - Woolgoolga Maclean to Ballina

Parramatta Light Westmead – Construction 2023 2,400,000 425,000 586,000 Rail (Stage 1) Carlingford

4 This project was publicly announced as part of the M1 Upgrades, which make up the $391.6 million M1 Productivity Package.

5 Excludes contribution from the City of Sydney of $220m; Transport for NSW has forecast a final cost of $2.993 billion but this could be exceeded as claims are negotiated with the consortium. A final position on cost should be known by the end of 2020.

6 Note that $800 million of the WestConnex ETC is allocated toward the delivery of Sydney Gateway. Actuals include TNSW expenditure only.

7 The total contribution of $323.7 million includes Victorian and Federal government contributions. Total contribution from the NSW Government is $87 million.

8 Actuals include TNSW expenditure only. Do not include contributions related to private financing.

Appendices • 103 104

Transport for NSW Annual Report 19–20 e: Fixing Country Railhasbeentransferred to theTransport Asset HoldingEntity(TAHE) for the2020-21 Budget. 9 B-Line Northern Beaches Project description Sydney Gateway Sydney Infrastructure Towards Zero Safety Yallah to OakFlats Albion Park RailBypass, Princes Highway, Link Tunnel andBeaches Western Harbour F6 Extension Stage 1) M6 Stage 1(previously to BomaderryUpgrade Princes Highway, Berry Precinct Renewal Circular Quay over Shoalhaven River Southbound Bridge Nowra, Replace Princes Highway, Drive to Mersey Road Upgrade, Peter Brock The NorthernRoad to JamisonRoad Glenmore Parkway Road Upgrade, The Northern to Glenmore Parkway Upgrade, Mersey Road The NorthernRoad the SouthPinchPoints Congestion -Gateway to Easing Sydney's Clearways Pinch Points and Congestion -Sydney Easing Sydney's Rail Program Fixing Country

Not Capital actualsprovided only. 9

Location Various Wynyard Mona Vale - Mascot N/A. - OakFlats Between Yallah Various Kogarah Arncliffe – - Bomaderry Between Berry Sydney Circular Quay, Nowra Penrith Penrith Penrith Various Various Pre-construction Pre-construction Pre-construction Construction Construction Construction Construction Construction Construction Construction Status asat 30 June Ongoing Ongoing Ongoing Ongoing Procure 2020

Announced completion 2020 2020 2020 2024 2023 2023 2025 2022 2022 date N/A N/A N/A N/A N/A N/A Announced estimated 2,600,000 total cost 400,000 300,000 450,000 630,000 ($’000) 342,000 512,000 N/A. N/A. N/A. N/A. N/A N/A N/A N.A expenditure 2019–20 ($’000) 630,500 102,000 170,000 156,000 128,000 187,000 217,000 46,000 70,000 32,000 52,000 28,800 82,500 38,461 8,000 Expenditure in previous 209,000 ($’000) 278,000 429,700 148,000 134,000 145,000 170,000 192,000 215,000 40,000 85,000 24,000 28,000 81,500 14,677 years Announced Expenditure Status as at Announced estimated 2019–20 in previous 30 June completion total cost expenditure years Project description Location 2020 date ($’000) ($’000) ($’000)

M1 Pacific Motorway Hexham Planning N/A N/A. 6,000 33,000 Extension to Raymond Terrace

M12 Motorway - M7 to Badgerys Creek Planning N/A N/A. 38,000 81,000 the Northern Road

Newcastle Inner Newcastle Planning N/A N/A 16,000 31,000 City Bypass, Rankin Park to Jesmond

Pacific Highway, Coffs Coffs Harbour Planning N/A N/A 36,238 96,770 Harbour Bypass

Appendices • 105 106

Transport for NSW Annual Report 19–20 Appendix 4:Research anddevelopment of new andemerging vehicle technologies. markets. This work isassisting inthedevelopment future vehicle models for Australian andoverseas systems capabilitiesbeingintroduced into new and and refinement ofnew advanced driver assistance The work involves detailedassessment, tuning Cudal test centre intheState's Central West. vehicle manufacturer at the newly established development work withamajorinternational Transport for NSW isundertakingresearch and Assessment ofdriver assist technologies wellbeing services for workers infrontline roles. the provision ofpreventive mentalhealthand framework hasbeendeveloped andwillguide An evidence–based mental healthandwellbeing mental healthandwellbeing strategies. access to, andperceived effectiveness of, existing areas to traumatic road crash incidentsandthe frontline road workers inregional andmetropolitan This research project examined theexposure of potential for exposure to traumatic incidents Mental healthandwellbeing offrontline roles with impact for theidentified contributing factors. from theliterature whichhaddemonstrated an traffic control countermeasures were identified likely to involve driver distraction. Anumberof vehicles asthekey traffic unitand were most severe outcomes onrural roads, withheavy Roadwork zone crashes tended to have more of analysis by crash location andcrash type. and cross–tabulations across anumberoflevels was analysed by examining count data, percentages crashes recorded from theCrashLink database. Data these crash events. Part ofthereview analysed 118,628 temporary traffic control countermeasures to prevent to determine potential causalfactors andidentify (and othercrash types) inroadwork zones inNSW, This research project investigated rear–end crashes related to roadwork sites inNSW Analysis ofrear–end andothercrashes process for triallingandapproving new innovations. of future road work zone safety initiatives, anda development ofguidelinesfor evaluation, design The findingswill facilitate ongoinginnovation, in safety for bothroad workers androad users. installed inroad work zones to identifyimprovements yellow linemarkingandvariable speedlimitsigns This research project looked into theeffect of limit signsinroadwork zones Yellow linemarkingandvariable speed Activity Ongoing Complete Complete Complete Status manufacturer Commercial vehicle FEFO Consulting Research Board Australian Road Research Board Australian Road collaborators Partners and Partners and Activity Status collaborators

Waratah Research Network Ongoing NSW Government commitment – Chaired by NSW This newly formed network is a whole–of–NSW– Chief Scientist Government initiative to develop shared research processes: analysis and reporting, communications and engagement, collaboration strategy, contracts and procurement for the State. It aims to improve research collaboration and funding opportunities with both university and industry partners.

Transport for NSW Research Hub Ongoing Transport for NSW commitment with input from The Research Hub fosters collaboration and information partner universities sharing between Transport for NSW, the tertiary sector, industry and other government agencies that are interested in transport and related research.

The Research Hub outlines Transport for NSW Strategic Research Directions and Problem Statements and describes how partners can engage with Transport for NSW to solve some of transport’s biggest challenges.

Emerging business models in the digital Completed University of NSW, economy and lessons for mobility University of South Australia, Charles Primarily a qualitative exercise, the research Sturt University combined a recent international literature review and iMove of Mobility as a Service supported by operational research input from Transport for NSW to assist with implementing Mobility as a Service in achieving the best outcomes for customers and the community.

Vibrant Streets: Exploring balance Continuing Swinburne University between movement and place and Government Architect NSW Using virtual reality scenarios, this project is developing a series of evidence–based design principles for balancing vehicle movement with pedestrian safety to create safe and successful places.

Improving workplace flexibility for On hold Swinburne University frontline operational staff COVID–19 and NSW Public Service Commission This project combines focus groups and a survey to identify barriers and solutions for improving flexibility for frontline staff across the Transport cluster.

Sydney Metro Northwest: Evaluating land use, Continuing Western Sydney place making and wider economic benefits University, Sydney Metro This is a three–year, multi–staged longitudinal project, and will identify the economic impact of the Sydney Metro Northwest project on land use, place making and wider economic benefits. The study will focus on three priority station precincts on the Metro North West Line. Research project will assist in both assessing the benefits of the project, and informing future business case development for large–scale infrastructure projects.

Appendices • 107 108

Transport for NSW Annual Report 19–20 characteristics, preferences andtrip–making behaviour. social impactofondemandtransport across customer unattractive) to customers. The research willincludethe the extent to whichthesefeatures are attractive (or transport across several locations inNSW andestablish The research willexamine features ofondemand by evidence from operational data for ondemandtransport inNSW supported Evaluation oflevel ofsatisfaction ofcustomers segments, seekingto understand behaviour change. explored theimpactofrideshare across customer United States ofAmericaandAustralia. The research This was aninternational study across France, Sweden, shared autonomous vehicles Ridesharing (dynamic ridepooling) and rail headways to improve customer journey times. This project identifiedoptions for speedinguplight algorithm setfor optimisingsignalisedintersections. Co–funded PhDproject to develop andtest an light data, Opaldata andmodelling options. number ofdata sources includingSCATS traffic– Improving LightRailefficiency: Examining a developing itssustainability policies. on how PLRmay utilisethisinformation infurther materials were investigated alongwithrecommendations steel andasphalt.Around 48alternative technologies and impact onemissions inthePLRproject: cement, energy, effect. It explored four specific areas that have thelargest reducing carbonemissions andtheurbanheat island that may beadopted by Parramatta LightRail(PLR)for student onthealternative materials andtechnologies This six–month research project was conducted by aPhD for theParramatta LightRailproject emissions andtheurbanheat islandeffect Materials andtechnologies for reducing carbon predictive modellingandtransport planning. impact oncurrent strategic travel modelsusedfor PhD student examining how CAVs andEVs will This six–month project was undertaken by a and ElectricVehicles (EV)ontransport models Impact ofConnected andAutomated Vehicles (CAV) Activity Continuing Completed Completed Completed Completed Status of Sydney Studies, University and Logistics Institute ofTransport (Sweden) of Technology Chalmers, University of Sweden (RISE), Research Institutes University ofNSW, and iMove Technology Sydney University of Parramatta Council including theCityof of stakeholders from anumber program withinput Research Intern Postgraduate and Australian University ofSydney program Research Intern Postgraduate and Australian National University Australian collaborators Partners and Partners and Activity Status collaborators

Maintenance of the Sydney Harbour Bridge arches The interior of the arches in the Sydney Harbour Bridge contains, hidden from view, 7.2 km of tightly confined tunnels. Bulkheads with manholes, partition plates at every 18 metres separate the outer and inner tunnels. Restricted entry through small hatches, limited operating space inside these tunnels, poor visibility, sandblasting, waste removal, and repainting are all serious challenges. Three projects have been initiated to develop maintenance solutions:

WAuMBot – Intelligent robot for maintenance of Completed University of outer tunnels in the Sydney Harbour Bridge arch Technology Sydney The objective was to develop an autonomous, legged robot for removing rust and old paint, vacuuming and recoating internal surfaces of the arches in the outer tunnels of the Sydney Harbour Bridge. This robot has been tested and is ready for deployment.

Autonomous robot for maintenance of inner tunnels On hold University of of the Sydney Harbour Bridge (2019–2021) Technology Sydney The objective is to develop an autonomous mobile manipulator robot to navigate, inspect, remove rust and old paint, vacuum and recoat internal surfaces of the arches in the inner tunnels of the Sydney Harbour Bridge.

Laser cleaning processes for bridges Ongoing Australian National This project aims to develop innovative laser cleaning University, University processes to conserve the structural integrity and of Canberra, iconic status of the Sydney Harbour Bridge. New University of laser technologies offer the opportunity to remove Sydney, Australian lead–based paint and clean the bridge’s steel members Nuclear Science and granite pylons, offering advantages unavailable and Technology with current sandblasting techniques. In a three–year Organisation project funded by the Australian Research Council, the expected outcomes will be new best–practice laser conservation techniques usable for both hand–held and automated systems to preserve bridges.

Cold spray (supersonic particle deposition) On hold RUAG Australia (industry partner) This project will scan rust and corrosion loss and autonomously repair sections by 3D printing with University of NSW, a high–speed deposition of metals and alloys. University of It will also provide a coating system for metal Sydney (testing) protection against corrosive environments. University of Preliminary pilot studies were conducted by nickel and Technology stainless steel deposition on carbon steel. The static Sydney (robot) compression buckling tests and tensile tests, fatigue tests, and adhesion results have been very promising.

Appendices • 109 110 Transport for NSW Annual Report 19–20 • • • This project willdesign3Dprinted solarpanelsto: 3D printed solarpanelsonprinted carboncomposites analytics to beperformed onmeasured characteristics. is economical to implementwithdata acquisition and require specific forms offibre opticmonitoring that less complex fibre opticsensors. This identification will through structural monitoring withtheuseoflightweight, shortest possible timeby locating changesinbehaviour This research willidentifyany repairs neededinthe Harbour Bridgethrough fibre opticgauges Structural healthmonitoring oftheSydney Activity compared against aflyashbased concrete control mix. properties ofGGBFS–basedconcrete mixes willbe of GGBFS–basedconcretes willbeevaluated. The carbonation behaviour andpore solution alkalinity characteristics willalsobeassessed. Inaddition,the concrete mixes anditseffect onpavement surface in concrete. The incorporation ofGGBFSin base partial replacement ofordinary Portland cement concrete incorporating highvolume GGBFSfor the the development ofstrength insubbase andbase increasingly common. This project aimsto study to address suitableflyashshortagesare becoming supplementary cementitious materials suchasGGBFS pavements. Subbaseandbasemixes incorporating granulated iron blast–furnace slag(GGBFS) inrigid This project investigates thehighvolume useofground cement andflyashin concrete mixes slag asareplacement for ordinary Portland Study limitofground granulated iron blast–furnace undergoing anapproval process before publication. stability design.The Technical Direction iscurrently to guidedesignersto definetheloadspread for wall assisted inthedevelopment ofadraft Technical Direction of traffic barriersand retaining structures. The results a reasonable spread oftheloadfor specific classes literature reviews and3Dnumericalmodellingto define This research includednational andinternational to polariseddesigns,somecostly andothersunsafe. vehicle impactloadsonretaining walls. This hasled Diverse practices occur inindustry onhow to model Vehicle impactloadingonretaining walls panels onprinted carboncomposites. completed to produce 3Dprinted solar A pilotproject hasbeensuccessfully

salt spray. protect steel from corrosion dueto aggressive being noticed, structurally adequate anddurable blend into Sydney HarbourBridgearchitecture without use duringtheday become energy efficient/neutral, toderive power for on hold development research and further Field trials, Status Ongoing Completed On hold Composites facility) of Advanced Manufacture NSW (Automated University of collaborators Partners and Technology Sydney University of Western Sydney University of Composites facility) of Advanced Manufacture NSW (Automated University of Engineering) Renewable Energy Photovoltaic and NSW (Schoolof University of Partners and Activity Status collaborators

Study of high early strength concrete Ongoing University of versus plain concrete with CaCl2 Technology Sydney

Transport for NSW requires high early strength concrete for pavement slab repair work carried out under road closures, usually at night.

This project will allow an investigation to be carried out to assess the differences in strength and maturity development of concrete road pavements incorporating ‘new–age’ calcium sulphoaluminate (CSA) binder and current calcium chloride (accelerator) technologies. Furthermore, these CSA–based concrete systems will be evaluated for their susceptibility to carbonation behaviour and the possible occurrence of delayed ettringite formation. The incorporation of CSA binder technologies into concrete pavement will also be compared and contrasted to ordinary Portland cement systems.

Recycled crushed glass in asphalt Ongoing Transport for NSW Russell A recent literature review by the Australian Road Vale Laboratory, Research Board provided justification for the use of up Pavements and to 10 per cent of recycled crushed glass (RCG) with no Material Science impact on pavement performance. Further laboratory groups and field validation is required to establish if greater amounts of RCG are feasible. The aim of this project will be the investigation of potential increase in RCG content in both intermediate and wearing courses of roadways.

Additionally, research and testing is underway to develop a test method that will define the cleanliness of RCG. Once developed, the intention is to add this requirement into our standards.

Appendices • 111 112 Transport for NSW Annual Report 19–20 10 Table A:Numberofapplications by typeofapplicantandoutcome Statistical information aboutaccess applications –Schedule2 information aboutcontracts andprojects. ranges from mediareleases to detailed transport projects andinitiatives. This information aboutcurrent andplanned As we perform thesefunctions,we release transport infrastructure andfreight. policy andprocurement oftransport, programming, administration, regulation, of services relating to theplanning, Transport for NSW provides awiderange public release ofgovernment information. agencies, andto encourage theproactive access to information from NSW publicsector transparent process for givingthepublic Act 2009(GIPA Act) provides anopenand The Government Information Access) (Public Review oftheproactive release program Information (PublicAccess) Act 2009 Obligations undertheGovernment government information Appendix 5:Access to Media applicant Type of Parliament Members of groups or community organisations Not–for–profit businesses Private sector public (other) Members ofthe representative) by legal (application the public Members of e than onedecisioncanbemade to aparticular access application. Ifso, arecording must bemadeinrelation to Mor each decision. granted Access Access in full 177 137 25 17 0 9 granted Access Access in part 175 39 21 11 0 7 refused Access Access in full 45 28 0 8 7 1 held Info not referred to inSchedule1oftheGIPA Act. requested information was information in 33access applications becausethe In 2019–20 we refused access to information for Schedule1information Number ofrefused applications applications butnotinvalid applications). applications (includingwithdrawn During theyear, we received 955 access Number ofaccess applications received website at www.transport.nsw.gov.au. cluster functionsandservices through its releases information aboutTransport disclosure program. Transport proactively proactive release andto update theproactive of information whichcanbeconsidered for has quarterly meetingsto discuss categories across theTransport cluster. The Committee Transport cluster hasrepresentatives from The Proactive Disclosure Committee for the ensure greater access to information. considers how to bemore proactive and The Transport cluster alsoactively 49 13 21 6 7 1 available already Info 0 0 0 3 5 2 application Refuse to deal with 10

0 11 4 9 2 2 information Refuse to whether confirm is held /deny 0 0 0 0 0 1 Application withdrawn 38 14 13 0 2 1 Table B: Number of applications by type of application and outcome11

Refuse to confirm /deny Type of Access Access Access Info Info Refuse to whether information granted granted refused not already deal with information Application requested in full in part in full held available application is held withdrawn Personal 47 13 8 12 0 0 0 17 information applications12 Access 276 215 73 67 8 26 1 32 applications (other than personal information applications) Access 42 25 8 18 2 2 0 19 applications that are partly personal information applications and partly other

Table C: Invalid applications

Number of Reason for invalidity applications

Application does not comply with formal 100 requirements (section 41 of the GIPA Act)

Application is for excluded information of the 0 agency (section 43 of the GIPA Act)

Application contravenes restraint order (section 110 of the GIPA Act) 0

Total number of invalid applications received 100

Invalid applications that subsequently became valid applications 56

11 More than one decision can be made in a particular access application. If this occurs, each decision must be recorded.

12 A personal information application is an access application for personal information (as defined in clause 4 Schedule 4 of the GIPA Act) about the applicant (the applicant being an individual).

Appendices • 113 114 Transport for NSW Annual Report 19–20 13 disclosures: matters listed inSchedule1oftheGIPA Act Table D:Conclusive presumptions ofoverriding publicinterest against Consideration category/type NSW (Authorised Transaction) Act 2016 under Land andProperty Information Information aboutauthorisedtransactions (Authorised Transactions) Act 2015 under ElectricityNetwork Assets Information aboutauthorisedtransactions the JudicialCommission NSW Information aboutcomplaints to Aboriginal andenvironmental heritage Ministerial code ofconduct Care andprotection ofchildren Adoption Transport safety enforcement andpublicsafety Documents affecting law Excluded information Legal professional privilege Contempt Executive Council information Cabinet information Overriding secrecy laws e thanonepublicinterest consideration may applyto aparticular access application and,ifso, eachconsideration is Mor to berecorded (butonlyonce per application). consideration used Number oftimes 21 0 0 0 0 0 0 0 0 0 0 0 6 5 13 1

Table E: Other public interest considerations against disclosure: matters listed in this table relate to section 14 of the GIPA Act

Number of occasions when Consideration category/type application was not successful14

Responsible and effective government 27

Law enforcement and security 3

Individual rights, judicial processes 238 and natural justice

Business interests of agencies 25 and other persons

Environment, culture, economy 1 and general matters

Secrecy provisions 181

Exempt documents under interstate 0 Freedom of Information legislation

Table F: Timeliness

Number of applications

Decided within the statutory timeframes 905 (20 days plus any extensions)

Decided after 35 days (by 9 agreement with applicant)

Not decided within time (deemed refusal) 6

Total 920

14 More than one public interest consideration may apply to a particular access application and, if so, each consideration is to be recorded (but only once per application).

Appendices • 115 116 Transport for NSW Annual Report 19–20 15 2 ofPart 4ofthe GIPA Act (by typeoftransfer) Table I:Applications transferred to otheragenciesunderDivision Table H:Applications for review underPart 5oftheGIPA Act (by typeofapplicant) the GIPA Act (by typeorreview andoutcome) Table G:Numberofapplications reviewed underPart 5of relates (see section54oftheGIPA Act) on thesubjectofaccess application Applications by personsto whominformation Applications by access applicants Applicant–initiated transfer Agency–initiated transfer Tribunal Administrative NSW Civiland Review by the of theGIPA Act under section93 recommendation following Internal review Total Commissioner Review by Information Internal review he Information Commissioner doesnothave the authorityto vary decisions butcanmake recommendations to the T has beenmade. original decisionmaker. The data inthiscaseindicates whetherarecommendation to vary orupholdtheoriginal decision 15

Decisions varied 10 0 0 9 1

Decisions upheld 20 13 5 1 1

Number ofapplications applications for review transferred Number of Total 30 26 22 10 4 3 5 2 1

Appendix 6: Disclosure of controlled entities

Table 17: Entities controlled by the Department of Transport

Performance measures Name Objectives Operations and activities and targets

Transport The objectives of Transport for NSW has the Key performance for NSW Transport for NSW are: following general functions: measures and targets for • to plan for a • transport planning Transport for NSW are: transport system that and policy, including • a target of 90 per meets the needs and for integrated rail cent of peak travel expectations of the network, road network, on time for key road public maritime operations routes, measured using • to promote economic and maritime transport journey time reliability development and and land use strategies • reduce road fatalities investment for metropolitan and by at least 30 per cent • to provide integration regional areas. by 2021, measured at the decision– • the administration of using road fatalities making level across the allocation of public in NSW per 100,000 all public transport funding for the transport population modes sector, including the • maintain or improve • to promote greater determination of reliability of public efficiency in the budgets and programs transport services, delivery of transport across that sector. measured using infrastructure • the planning, oversight punctuality and on– projects and delivery of time running measures • to promote the safe transport infrastructure with targets including: and reliable delivery in accordance with 92 per cent of rail of public transport integrated transport services punctuality, and freight services. and land use strategies, 95 per cent of bus and available services run on time, financial resources, 95 per cent of ferry including prioritising services run on time, of expenditure and and 90 per cent of projects across the light rail services run transport system. on time • improve customer satisfaction with key government services, measured using customer satisfaction ratings for public transport modes and roads • key infrastructure projects to be delivered on time and on budget across the State.

Appendices • 117 118 Transport for NSW Annual Report 19–20 NSW Trains Metro Sydney Trains Sydney Name • • responsible manner. effective andfinancially NSW) inanefficient, terminating inside NSW originating or services outside services (including railway passenger safe andreliable NSW TrainLink isto deliver The objective ofNSW Sydney Metro are: The objectives of responsible manner. effective andfinancially services inanefficient, railway passenger deliver safe andreliable Sydney Trains isto The objective of Objectives

yards. depots andstabling metro stations, yards, andproposed depots andstabling of metro stations, of landinthelocality efficient development out theorderly and to facilitate andcarry responsible manner and financially an efficient, effective passenger services in and reliable metro to deliver safe of future metro lines. planning anddelivery the north–west, andthe metro rail services in and maintenance of managing theoperations and isresponsible for agency on1July2018, NSW Government established asitsown Sydney Metro was with onboard facilities. and reliable services who needcomfortable and regional customers is dedicated to intercity distances. NSW TrainLink travelling longer services for customers interstate rail andcoach intercity, regional and organisation that provides transport delivery multi–modal regional as NSW TrainLink, isa NSW Trains, trading Macarthur andWaterfall. Berowra, EmuPlains, area, boundedby Sydney metropolitan services across the and maintainerofrail 2013 andistheoperator operations on1July Sydney Trains commenced Operations andactivities for Sydney Metro are: measures andtargets Key performance • • • • • • for NSW Trains are: measures andtargets Key performance for Sydney Trains are: measures andtargets Key performance and targets Performance measures

ratings. customer satisfaction measured using government services, satisfaction withkey improve customer cent ofrail services with targets of92 per time runningmeasures punctuality andon– measured using transport services, reliability ofpublic maintain orimprove ratings. customer satisfaction measured using government services, satisfaction withkey improve customer per cent reliability ofat least 98 service frequency measured using transport services, reliability ofpublic maintain orimprove ratings. customer satisfaction measured using government services, satisfaction withkey improve customer cent ofrail services with targets of92 per time runningmeasures punctuality andon– measured using transport services, reliability ofpublic maintain orimprove Performance measures Name Objectives Operations and activities and targets

State Transit The objectives of State Transit Authority Key performance Authority the State Transit operates as a service measures and targets of New Authority are: provider in the for State Transit South Wales • to operate efficient, Transport cluster. Authority are: safe and reliable bus • maintain or improve State Transit Authority services. reliability of public carries more than 130 transport services, million passengers measured using on– every year. time running measures with a target of 95 per cent of bus services • improve customer satisfaction with key government services, measured using customer satisfaction ratings.

Sydney The objective of Sydney Sydney Ferries owns the Customer service Ferries Ferries is to ensure ferry fleet, but does not objectives, contractual delivery of safe and operate ferry services. obligations and reliable Sydney ferry performance targets services in an efficient, relating to contracted effective and financially ferry service operators responsible manner. are specified in the ferry services contract.

Rail RailCorp’s principal RailCorp owns the rail Customer service Corporation role is owner of major network, stations, the objectives, contractual New South rail and rail property majority of property obligations and Wales assets in NSW. and certain rolling performance targets (RailCorp) stock, but does not relating to RailCorp’s operate rail services. operations are specified in the rail services contract.

Residual The objectives of the The Residual Transport N/A Transport Residual Transport Corporation holds, Corporation Corporation are to: manages, operates and • manage its assets, maintains transport rights and liabilities assets vested in or owned effectively and by it, or to be vested responsibly in or owned by it. • minimise the risk of exposure of the State arising from its activities • achieve the efficient and timely winding up of residual business activities.

Appendices • 119 120

Transport for NSW Annual Report 19–20 Secretary whoisastatutory appointment. the ChiefExecutive Officer, andthe Transport independent members(includingtheChair), rail assets. The TAHE Board comprises three base, whichisprimarilycomprised ofheavy TAHE assumes ownership ofRailCorp’s asset statutory State OwnedCorporation. The TAHE andestablished asanindependent 1 July2020, RailCorp was converted into the management ofpublictransport assets. From efficient and commercial approach tothe with theremit ofenablingamore effective, is designedasadedicated asset owner The Transport Asset HoldingEntity(TAHE) The Transport Asset HoldingEntity companies asat 30June2020. Transport for NSW has nosubsidiary Disclosure ofsubsidiaries across therail fleetandinfrastructure. on operations andmaintenance activities Implementation oftheTAHE doesnotimpact the regulatory arrangements for rail assets. Regulator willcontinue to have oversight of Board. The Office ofthe National RailSafety to bethenumberonepriorityfor theTAHE operating licence willensure safety continues by theMinister for Transport andRoads. The remit andscope ofanoperating licence issued The TAHE isrequired to operate withinthe even where assets are owned by theTAHE. will continue to play theleadsafety role, Trains, maintenance ofcore rail assets. They passenger services and,inthecaseofSydney will continue to take responsibility for providing maintainers. Sydney Trains andNSW TrainLink heavy rail assets to transport operators and The TAHE willcontinue to provide access to Appendix 7: Overseas travel

Table 18: Overseas travel – paid or partially paid by Transport for NSW

Officer Destination Purpose

Secretary Transport France, United To engage with industry experts on a Kingdom and the range of subjects relating to transport Netherlands and urban regeneration. Among the issues covered during the trip were matters closely aligned to the Future Transport 2056 strategy including improving the customer experience via new technology, and minimising road deaths through greater innovation.

Principal Trainer France To observe the factory acceptance testing of the New Intercity Fleet Driver Trainer New mobile crew cab simulators at the Intercity Fleet engineering company, CORYS.

Principal Manger Systems India The application support function for 17 and Data Support bus systems applications transitioned to an offshore support model on 15 Manager Operational December 2018 and is now undertaken Systems Service Delivery by Wipro Limited in India. This travel was to attend on–site meetings and visits to assess the quality of the offshore teams' operational support processes and capabilities and to complete the due diligence required under the contract.

Manager Safer Vehicles Monaco To attend the Federation Internationale de Motocyclisme (FIM) award ceremony in Monaco to accept the Road Safety Award for the Motorcycle Clothing Assessment Program. The FIM paid the cost of travel and two night’s accommodation.

Program Director The Netherlands, To participate in the Institution of Railway Digital Systems Spain and the Signal Engineers ASPECT Conference United Kingdom 2019; and attend reference site visits and stakeholder meetings in the Netherlands, Spain and the United Kingdom.

Director Centre for New Zealand To represent NSW at the Australia Maritime Safety New Zealand Safe Boating Education Group meeting with maritime safety agencies and partners.

Executive Director Services New Zealand To attend the Australia and New Zealand School of Government Executive Fellows Program.

Acting Deputy Secretary New Zealand To attend the Australia and New Customer Strategy Zealand School of Government and Technology Executive Fellows Program.

Appendices • 121 122 Transport for NSW Annual Report 19–20 and MaritimeServices) paid for by former Roads (travel paidorpartially Compliance Programs Manager Three Train Guards Three Train Drivers Quality andRisk Director Safety Environment Industrial Relations Manager New Intercity Fleet Associate Director Operations Acting Chief Operating Officer Delivery New Intercity Fleet Project ManagerTrain Fleet Engineering Associate Director Signalling Systems Principal Engineerfor Rollingstock Two Project Engineers Intercity Fleet Project Director New Program, Operational Systems Congestion Management Senior ManagerIntelligent Systems Strategy Director Intelligent Transport Asset Intelligence Director Network and and Project Services Executive Director Technical Products Delivery Executive Director Digital Manager Relationship Technical Director SouthEast Precincts Business Partnering Director Finance Officer Sweden South Korea South Korea South Korea South Korea Singapore Singapore Singapore New Zealand Destination on Pennant HillsRoad, Sydney. equipment to enabletraffic enforcement To witness testing ofmeasurement delivery ofthefirst test trains to Australia. New Intercity Fleetinadvance ofthe interacted withthefunctionalityof and safety representatives observed and NSW TrainLink managementand health and train delivery perspective. shipped from aquality, test readiness first two trains were ready to be gain physical verification that the supporting documentation and manufacturing facility to auditthe To travel to theNew Intercity Fleet Korea for theNew Intercity Fleet on theOsongtest track inSouth To witness criticalsignaltesting testing oftheNew Intercity Fleet To witness criticalsignalinterference Systems World Congress. To attend theIntelligent Transport Transport Systems World Congress To beaguest speaker at theIntelligent Programs, whichform partoftheEMPA. To attend Policies DesigningPublic and New Zealand SchoolofGovernment. The EMPA isdelivered by theAustralia Administration (EMPA) graduate degree. part oftheExecutive Master ofPublic Organisations (MPSO) course, which forms To attend Sector theManagingPublic Purpose Officer Destination Purpose

Director of Security and United Arab To attend the 2019 World Road Critical Infrastructure Emirates Congress to present on Transport for Resilience NSW’s Drone Mitigation System.

Executive Director Place United Kingdom To attend the Western Sydney Leadership Making and Real Estate Dialogue study tour of East London and to deliver a presentation on behalf of Transport for NSW at a separate event organised by London First.

Executive Director United Kingdom To meet with key rail industry Rail Delivery counterparts, and represent Transport for NSW at the Australian British Infrastructure Catalyst 2019, via a speaking panel.

Executive Director Digital United Kingdom To attend the Transport Ticketing Products Delivery Global event and witness delivery of services from Cubic's Global Executive Director Information Operations Centre in Stockton. Ticketing and Services

Project Director Regional Rail United Kingdom To inspect the design of the New and Spain Intercity Fleet and inspect the manufacturing and testing facilities.

Acting Deputy Secretary United States To attend Roads Australia's 2019 Regional and Outer of America International Study Visit. The visit Metropolitan and Canada focused on 'Cities for the Future' and the 'Driverless Revolution'.

Appendices • 123 124 Transport for NSW Annual Report 19–20 and Roads) administration ofallActs administered by theMinister for Transport and Roads (theMinister for Regional Transport andRoads hasjoint Acts andsubordinate legislation administered by theMinister for Transport Changes inActs andsubordinate legislation Appendix 8:Legal change • • • • • • • • • • • • • • • • • Air Transport Act 1964 Air Navigation Act 1938 Minister for Transport and Roads Motor Vehicles Taxation Act 1988 Marine Safety Legislation (Lakes HumeandMulwala) Act 2001 Marine Safety Act 1998 Marine Pollution Act 2012 Heavy Vehicle National Law (NSW) Heavy Vehicle (Adoption of National Law) Act 2013 Driving Instructors Act 1992 Civil Aviation (Carriers’ Liability)Act 1967 Part 4AandSchedule2(remainder, theMinister for Local Government) City of Sydney Act 1988 Broken Hillto SouthAustralian Border Railway Agreement Act 1968 Passenger Transport Act 2014 Passenger Transport Act 1990 Parking Space Levy Act 2009 National Corporation Rail (Agreement) Act 1991

Marine Safety Regulation 2016 Marine Pollution Regulation 2014 Heavy Vehicle (Vehicle Standards) National Regulation (NSW) Heavy Vehicle (Transitional) National Regulation (NSW) (expired 01.07.2018) Heavy Vehicle (Registration) National Regulation (NSW) Heavy Vehicle (Mass, DimensionandLoading) National Regulation (NSW) Heavy Vehicle (General) National Regulation (NSW) Heavy Vehicle (Fatigue Management)National Regulation (NSW) Heavy Vehicle (Adoption ofNational Law) Regulation 2013 Driving Instructors Regulation 2016 Air Transport Regulation 2016 Passenger Transport Regulation 2014 Passenger Transport (General) Regulation 2017 Passenger Transport (Drugand Alcohol Testing) Regulation 2010 Parking Space Levy Regulation 2019 (commenced 16.08.2019) Parking Space Levy Regulation 2009(repealed 16.08.2019) Motor Vehicles Taxation Regulation 2016 Minister for Transport and Roads

Photo Card Act 2005 • Photo Card Regulation 2014

Point to Point Transport (Taxis and Hire Vehicles) Act 2016 • Point to Point Transport (Taxis and Hire Vehicles) (Industry Adjustment) Regulation 2016 • Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017

Ports and Maritime Administration Act 1995 • Ports and Maritime Administration Regulation 2012

Rail Safety (Adoption of National Law) Act 2012 • Rail Safety (Adoption of National Law) Regulation 2018

Rail Safety National Law (NSW) • Rail Safety National Law National Regulations 2012 South Australian Regulations adopted for NSW by the Rail Safety National Law (NSW)

Railway Construction (Maldon to Port Kembla) Act 1983

Recreation Vehicles Act 1983 Parts 4 and 6 (remainder, the Minister for Energy and Environment)

Road Transport Act 2013 • Road Rules 2014 • Road Transport (Driver Licensing) Regulation 2017 • Road Transport (General) Regulation 2013 • Road Transport (Vehicle Registration) Regulation 2017

Roads Act 1993 (except parts, the Minister for Water, Property and Housing, the Minister for Energy and Environment and the Minister for Local Government) • Roads Regulation 2018

Sydney Harbour Tunnel (Private Joint Venture) Act 1987

Transport Administration Act 1988 • Transport Administration (General) Regulation 2018 • Transport Administration (Staff) Regulation 2012

Acts and subordinate legislation administered by the Minister for Regional Transport and Roads

Minister for Regional Transport and Roads

The Minister for Regional Transport and Roads has joint administration of all Acts listed for the Minister for Transport and Roads.

Appendices • 125 126 Transport for NSW Annual Report 19–20 the Minister for Regional Transport andRoads) Minister for Transport andRoads (administered jointlywith New Acts andamendmentsto Acts intheportfolio ofthe NSW legislation website 12.06.2020) South Wales) commenced 01.07.2020 (Commencement Proclamation 2020 No254published Assent 11.04.2017; uncommenced provisions (mainlyre Transport Asset HoldingEntityofNew Transport Administration Amendment(Transport Entities) Act 2017 (Act 2017 No12) statutory written–off vehicles which commenced 13.12.2019 Assent 26.11.2019; commenced ondate ofassent except Schedule2amendmentsrelating to Road Transport Amendment(Miscellaneous) Act 2019 (Act 2019 No21) NSW legislation website 29.11.219) Assent 22.11.2019; commenced 01.12.2019 (Commencement Proclamation 2019 No569 published Transport Administration Amendment(RMSDissolution) Act 2019 (Act 2019 No19) National Law (NSW) commenced 14days after thedate ofassent) No 109)commenced ondate ofassent; relevant partsofSchedule2(Schedule2.20RailSafety Schedule 1.20RoadTransport Act 2013 No18;Schedule1.25Transport Administration Act 1988 Assent 21.11.2019; relevant partsofSchedule1(1.15 Passenger Transport Act 2014 No46; Statute Law (Miscellaneous Provisions) Act (No2)2019 (Act 2019 No14) Assent 17.06.2019; relevant parts(Schedules1.11 and1.16) commenced on 01.07.2019) Statute Law (Miscellaneous Provisions) Act 2019 (Act 2019 No1) Proclamation 2019 No513publishedonNSW legislation website 25.10.2019) Assent 30.05.2018; uncommenced provisions commenced 28.10.2019 (Commencement 2018 (Act 2018 No21) Road Transport andOtherLegislation Amendment(DigitalDriver Licences andPhoto Cards) Act Government Gazette No26of06.06.2019 p1754) Assent 11.04.2019; commenced on01.07.2019 (Commencement Proclamation SouthAustralian adopted by Safety theRail (Adoption of National Law) Act 2012 (NSW) SafetyRail National Law (SouthAustralia) Act 2012 (SA) which,asamendedfrom timeto time, is This SouthAustralian Act Safety amendstheRail National Law assetoutintheScheduleto the (South Australia Act No4of2019) SafetyRail National Law (SouthAustralia) (Miscellaneous) AmendmentAct 2019 Acts assented to orcommenced during2019–20 New subordinate legislation and amendments to subordinate legislation in the portfolio of the Minister for Transport and Roads (administered jointly with the Minister for Regional Transport and Roads)

Amending Acts, subordinate legislation made or commenced during 2019–20

Driving Instructors Amendment (Fees) Regulation 2019 (2019 No 239) (Published NSW legislation website 14.06.2019; commenced on 01.07.2019)

Marine Safety Amendment (Fees) Regulation 2019 (2019 No 241) (Published NSW legislation website 14.06.2019; commenced on 01.07.2019)

Photo Card Amendment (Fees and Penalty Notice Offences) Regulation 2019 (2019 No 242) (Published NSW legislation website 14.06.2019; commenced on 01.07.2019)

Ports and Maritime Amendment (Fees) Regulation 2019 (2019 No 243) (Published NSW legislation website 14.06.2019; commenced on 01.07.2019)

Road Transport Legislation Amendment (Fees, Penalty Levels and Charges) Regulation 2019 (2019 No 244) (Published NSW legislation website 14.06.2019; commenced on 01.07.2019)

Roads Amendment (Penalty Notice Offences) Regulation 2019 (2019 No 245) (Published NSW legislation website 14.06.2019; commenced on 01.07.2019)

Statute Law (Miscellaneous Provisions) Act 2019 (Act 2019 No 1) (Assent 17.06.2019; relevant parts (Schedules 1.17 and 1.18) commenced on 01.07.2019)

Heavy Vehicle (Adoption of National Law) Amendment (Penalties) Regulation 2019 (2019 No 258) (Published NSW legislation website 21.06.2019; commenced on 01.07.2019)

Rail Safety National Law National Regulations (Fees) Variation Regulations 2019 (2019 No 262) (South Australian Regulations applicable to NSW; published NSW legislation website 21.06.2019; commenced on 01.07.2019)

Rail Safety National Law National Regulations Variation Regulations 2019 (2019 No 263) (South Australian Regulations applicable to NSW; published NSW Legislation website 21.06.2019; commenced on 01.07.2019)

Road Transport (Driver Licensing) Amendment (Release of Photographs to ASIO) Regulation 2019 (2019 No 264) (Published NSW legislation website 21.06.2019; commenced on 21.06.2019 except Schedule 1.2 (Other amendments) which commenced 28.10.2019)

Road Transport (General) Amendment (Parking Fine Flexibility) Regulation (No 2) 2019 (2019 No 265) (Published NSW legislation website 21.06.2019; commenced on 01.07.2019)

Road Amendment (Dangerous Goods) Rule 2019 (2019 No 316) (Published NSW legislation website 05.07.2019; commenced on day published)

Marine Safety Amendment (Exemptions) Regulation 2019 (2019 No 373) (Published NSW legislation website 09.08.2019; commenced on day published)

Parking Space Levy Regulation 2019 (2019 No 390) (Published NSW legislation website 16.08.2019; commenced on day published)

Road Transport (Vehicle Registration) Amendment (Light Vehicles) Regulation 2019 (2019 No 392) (Published NSW legislation website 16.08.2019; commenced on 01.09.2019)

Appendices • 127 128 Transport for NSW Annual Report 19–20 28.02.2020) Proclamation 2020 No18notifiedontheQldlegislation website 21.02.2020 – commenced Heavy Vehicle National Law andOtherLegislation AmendmentAct 2019 (Qld) –Commencement NSW(Published legislation website 14.02.2020; commenced oncommencement ofPart 3ofthe Heavy Vehicle (Adoption ofNational Law) Amendment(Penalties) Regulation 2020 (2020 No41) NSW(Published legislation website 17.01.2020; commenced onday published) Road Transport (Driver Licensing) Amendment(Demerit Points) Regulation 2020 (2020 No9) NSW(Published legislation website 13.12.2019; commenced onday published) (2019 No614) Road Transport (Driver Licensing) Amendment(Digital Driver Licences) Regulation (No2)2019 NSW(Published legislation website 13.12.2019; commenced onday published) 2019 (2019 No613) Point to Point Transport (Taxis and Hire Vehicles) Amendment (Digital Driver Licences) Regulation NSW(Published legislation website 13.12.2019; commenced onday published) (2019 No612) Passenger Transport (General) Amendment(DigitalDriver Licences) Regulation 2019 commenced on10.12.2019) (Queensland regulation applicableto NSW; publishedNSW legislation website 29.11.2019; Heavy Vehicle National AmendmentRegulation 2019 (2019 No583) NSW(Published legislation website 29.11.2019; commenced onday published) Road Transport Legislation Amendment (Miscellaneous) Regulation 2019 (2019 No573) NSW(Published legislation website 22.11.2019; commenced on01.12.2019) (2019 No555) Road Transport (General) Amendment(Parking FineFlexibility) Regulation (No3)2019 whichever occurs later –02.12.2019) Services Delivery andRelated Reforms) Act 2019 (Vic.), orthedate theregulations are made, commenced oncommencement Safety ofsection118theRail Legislation Amendment(National (South Australian Regulations applicableto NSW; publishedNSW legislation website 08.11.2019; (2019 No539) Rail Safety National Law National Regulations (Application ofLaw) Variation Regulations 2019 Cards) Act 2018 –28.10.2019) 1[5] to theRoadTransport andOtherLegislation Amendment(DigitalDriver Licences andPhoto NSW(Published legislation website 25.10.2019; commenced oncommencement ofSchedule (2019 No517) Road Transport (Driver Licensing) Amendment(DigitalDriver Licences) Regulation 2019 NSW(Published legislation website 18.10.2019; commenced onday published) Road Transport (General) Amendment(Place ManagementNSW) Regulation 2019 (2019 No507) NSW(Published legislation website 20.09.2019; commenced on26.09.2019) Road Amendment(Stationary Emergency Vehicles) Rule2019 (2019 No466) NSW(Published legislation website 13.09.2019; commenced on16.09.2019) (2019 No454) Road Transport (Vehicle Registration) Amendment(BullBarSettings) Regulation 2019 Amending Acts, subordinate legislation madeorcommenced during2019–20 Amending Acts, subordinate legislation made or commenced during 2019–20

Heavy Vehicle National Legislation Amendment Regulation 2020 (2020 No 61) (Queensland regulation applicable to NSW; published NSW legislation website 21.02.2020; commenced on 28.02.2020)

Rail Safety (Adoption of National Law) Amendment (Drug and Alcohol Testing) Regulation 2019 (2020 No 89) (Published NSW legislation website 13.03.2020; commenced on day published)

Road Transport Legislation Amendment (Light Vehicle Standards Rules) Regulation 2020 (2020 No 229) (Published NSW legislation website 29.05.2020; commenced on day published except Schedule 1[7] and [8] which commenced on 01.07.2020)

Heavy Vehicle (Adoption of National Law) Amendment (Penalties) Regulation (No 2) 2020 (2020 No 278) (Published NSW legislation website 19.06.2020; commenced on 01.07.2020)

Parking Space Levy Amendment (COVID–19 Indexation of Levy) Regulation 2020 (2020 No 281) (Published NSW legislation website 19.06.2020; commenced on day published)

Photo Card Amendment (Penalty Notice Offences) Regulation 2020 (2020 No 282) (Published NSW legislation website 19.06.2020; commenced on 01.07.2020)

Point to Point Transport (Taxis and Hire Vehicles) Amendment (COVID–19 Indexation of Fees) Regulation 2020 (2020 No 283) (Published NSW legislation website 19.06.2020; commenced on day published)

Road Transport (General) Amendment (Penalties) Regulation 2020 (2020 No 285) (Published NSW legislation website 19.06.2020; commenced 01.07.2020

Road Transport (Vehicle Registration) Amendment Regulation 2020 (2020 No 286) (Published NSW legislation website 19.06.2020; commenced on day published)

Roads Amendment (Penalty Notice Offences) Regulation 2020 (2020 No 287) (Published NSW legislation website 19.06.2020; commenced 01.07.2020)

Rail Safety National Law National Regulations (Fees and Other Measures) Variation Regulations 2020 (2020 No 322) (South Australian Regulations applicable to NSW; published NSW legislation website 26.06.2020; commenced on 01.07.2020)

Appendices • 129 130

Transport for NSW Annual Report 19–20 upon theMinister, Transport for NSW orother nature ofthefunctionsimposedunderAct the provisions in theRoads Act, includingthe general statutory purposesgleanedfrom allof objects setoutinsection3,but includethe referred to insection177are notlimited to the held that the'purposes'of theRoads Act 177 oftheRoadsAct 1993. The primaryjudge Maritime Services' acquisition power inSection road and thusoutsidethescope ofRoads and were for atollway whichwas notapublic acquisition notices onthebasisthat acquisitions challenged thevalidity oftheproposed WestConnex M4–M5Linkproject. The applicant at Haberfield byTransport for NSW orthe acquisition oftwo parcels ofsubstratum land This was anappealconcerning thecompulsory Services [2019] NSWCA 227 Cappello vRoadsandMaritime leave to appealto theHighCourt was refused. effect to thePRUTS. Anapplication for special therefore ofany associated rezoning to give the urbanrenewal setoutinthePRUTS, and East project. The project was thecatalyst for consequence ofthepublicpurposeM4 of thelandaspartPRUTS would bea The Court ofAppealheldthat any rezoning calculation ofthecompensation for theland. of acquisition, andthisshouldhave affected the been favourably rezoned shortlyafter thedate to themarket that thesubjectlandwould have land. They submitted that thePRUTS signalled the calculation ofmarket value oftheacquired the M4East project suchasto bedisregarded in part oraconsequence ofthepublic purposeof Landcom shouldnothave beenheldto bea Transformation Strategy (PRUTS) publishedby contended that theParramatta Road Urban on seven grounds. Principally, theapplicants The applicantsappealedto theCourt ofAppeal market value and$332,685for disturbance. that compensation was $4.3millionfor compensation. The primaryjudgedetermined initially claiminginexcess of$45millionin in theLandandEnvironment Court, applicants commenced Class 3proceedings acquired theapplicants’landin2015. The Roads andMaritimeServices compulsorily the WestConnex M4East project. The then the acquisition oflandinHomebushfor and Environment Court ofNSW concerning This was anappealfrom adecisionoftheLand Services [2019] NSWCA 240 Barkat vRoadsandMaritime users ofitsservices affecting theagency or Significant judicialdecisions leave to theHighCourt was alsorefused. agreed with thereasoning oftheLEC.Special dismissed since theCourt ofAppealbroadly in relation to theother. The appealwas in relation to onequestion and refused Court ofAppeal;leave was granted to appeal applicants soughtleave to appealto the the express requirements oftheAct. The that itoughtnotbe, asthat would contradict to sections55(d) andconcluded and59(1)(f), should becalculated by having regard only of thecontracts for sale, thecompensation The LECthenconsidered whether, onthebasis leases to retail andcommercial tenants. not, astheproperties were allthesubjectof andheldthat theresection 59(1)(f), was the timeofacquisition asrequired by an ‘actual useofland’by theapplicantsat The LECfirst considered whetherthere was Act) for thesumofcontracts for sale. (Just Terms Compensation) Act 1991(the 55(d) oftheLand Acquisition and59(1)(f) be awarded for disturbance undersections arose asto whethercompensation should (LEC) arguing that apreliminary question in theLandandEnvironment Court ofNSW million. The applicantcommenced proceedings contracts for salefor atotal sumof$56.5 properties were thesubjectofuncompleted which was inrespect ofmarket value. The to bejust over $34million,almost allof The Valuer General determined compensation in 2018 for theWestConnex M4–M5Linkproject. acquired three adjacent properties inAnnandale Roads andMaritimeServices compulsorily Maritime Services [2019] NSWCA 234 G CapitalCorporation Ltd Pty vRoadsand purposes ofprivate roads, includingtollways. roads only. Itextends to acquisition for the beyond theacquisition oflandfor public of acquisition undertheRoads Act extends affirming that Transport for NSW's power The appealwas dismissed, withtheCourt The plaintiffappealed to the Court ofAppeal. of atollway anddismissed theproceedings. private landfor thepurposeofconstruction Transport for NSW hasthepower to acquire roads authorities.The primaryjudgeheldthat Appendix 9: Reporting Appendix 10: Public of contracts with interest disclosures private sector entities Public Interest Disclosures Act 1994 As a requirement of Part 3 of the Government Information (Public Access) Act 2009 (GIPA During the year, we took steps to ensure our Act), Transport for NSW maintains a register of staff and contractors were aware of the Public government contracts that records information Interest Disclosures Act 1994 (PID Act) and our about each contract to which Transport for internal reporting policies and procedures. NSW is a party, and has, or is likely to have, a The Misconduct Reporting Policy, Misconduct value of $150,000 (GST inclusive) or more. Reporting Procedure, internal reporting hotlines, Transport for NSW’s contracts register and Nominated Disclosure Officer details and the tender disclosure information is available Code of Conduct are located on Transport for on the NSW Government’s eTendering NSW’s intranet. This includes information on website at tenders.nsw.gov.au the significance and purpose of the PID Act.

We maintain a separate register of Transport for NSW provides face–to–face contracts that is available on the training sessions for staff and maintains a Transport for NSW website and available fraud and corruption e–learning module for view by class of contract. (mandatory for all new starters) that provides information on public interest disclosures and our Internal Reporting Policy.

Table 19: Public interest disclosures for Transport for NSW 2019–20

Information requested Number

Number of public officials who have made a public 11 interest disclosure to Transport for NSW

Public interest disclosures made by public officials 3 in performing their day–to–day functions

Public interest disclosures not covered by above that are 0 made under a statutory or other legal obligation

All other public interest disclosures 11

Number of public interest disclosures received by category

Corrupt conduct 14

Maladministration 0

Serious and substantial waste of public money or local government money 0

Government information contraventions 0

Local government pecuniary interest contraventions 0

Number of public interest disclosures received 14

Number of public interest disclosures finalised 9

Appendices • 131 132 Transport for NSW Annual Report 19–20 • • • The Privacy ManagementPlanincludes: to Transport for NSW on1December 2019. of itsassets, rights,liabilitiesandfunctions of Roads andMaritimeServices andthetransfer updated inMarch 2020 to reflect thedissolution website. The Privacy ManagementPlanwas Privacy ManagementPlanpublishedonour (NSW) (PPIPAct), Transport for NSW hasa and Personal Information Protection Act 1998 In accordance withsection33ofthePrivacy Protection Act 1998 Privacy andPersonal Information Management Plan Appendix 11:Privacy Ombudsman commenced asamerged entity. 2019, reporting ofstatistics to theNSW Services withTransport for NSW on1December Following theintegration ofRoads andMaritime the NSW Ombudsmanasaseparate agency. reported publicinterest disclosure statistics to 2019 inclusive, Roads andMaritimeServices For theperiod1July2019 to 30November

health information we hold. privacy, andtheprotection ofpersonaland other matters we consider relevant to reviews underPart 5ofthePPIPAct, and procedures that we adoptfor internal to peoplewithinTransport for NSW communication ofthepoliciesandpractices Act 2002 (HRIPAct) the HealthRecords andInformation Privacy with therequirements ofthePPIPAct and policies andpractices to ensure we comply information aboutthedevelopment of Transport cluster operating agenciesto: the cluster. Inaddition,we work withthe together privacy practitioners from across Cluster Privacy Forum whichbrings Transport for NSW chairstheTransport • • • • initiatives usedby theTransport cluster to: for 2019–2020 outlinesthekey strategies and Transport for NSW’s new Multicultural Plan Agreement withMulticultural NSW policies andservices Appendix 12:Multicultural finalised withafindingthat no breach occurred. was finalisedinthisperiod.Each review was received intheprevious reporting period, this reporting periodandoneapplication, Act. Two applications were received during for internal review underPart 5ofthePPIP Transport for NSW finalisedthree applications privacy issues associated withnew projects. practice. This advice includedlegaladvice on agencies onprivacy compliance andbest Transport for NSW business areas andTransport In 2019–20, we provided advice to arange of to make usanemployer ofchoice. Inthe do, andinspire and motivate ouremployees service, bringinnovation to everything we enables usto provide exceptional customer is akey strength ofourorganisation asit success. We believe that workforce diversity NSW’s staff is valuable for ourorganisation’s Recognising thediversity amongTransport for that are accessible to CALD customers. aim to foster information andservices residents andvisitors. Additional strategies understanding thetransport needsofbothour with CALD stakeholders, inadditionto data collection andstrengthen relationships The new Plan’s strategies seekto improve opportunities for thedelivery ofservices. of ourcustomers isessential for identifying Developing Transport for NSW’s understanding

HRIP Acts. with theprivacy principlesinthePPIPand standard ofinformation aboutcompliance deliver material that provides thehighest management ofpersonalinformation create greater consistency inthe and inclusion. that ensures workforce diversity build aculturally competent organisation linguistically diverse (CALD) society deliver services inaculturally and challenging time of COVID–19, this diversity Availability of printed and online makes us more resilient and agile and enables transport resources in formats the organisation to continue to provide accessible for CALD communities strong outcomes for the people of NSW. • Online and printed information about Progress made on delivering the public transport ticketing in the form of the strategies in the Multicultural Plan for ‘Smarter Ticketing’ brochure was available 2019–2020 are outlined below. in both Simplified Chinese and Vietnamese versions. Further information about Effective communication channels contactless payments was also provided and engagement with people from using these two languages online via the CALD backgrounds transportnsw.info website. • Customer research included customers who • Access to discounted public transport travel identified as having a CALD background. continued to be provided for asylum seekers For qualitative customer research, often a permanently residing in NSW. Eligible asylum minimum of two CALD audience members seekers received access to discounted per focus group were included. Depending public transport travel, including $2.50 daily on the research scope, the number of CALD capped fares using the Gold Opal card on audience members might be aligned to metropolitan services, Regional Excursion specific linguistic or cultural groups. When Daily tickets on regional local bus services conducting quantitative customer research, and Country Pensioner Excursion tickets on appropriate demographic questions were NSW TrainLink regional trains and coaches. included where possible to capture CALD Over 6000 asylum seekers used this information, including whether a language concession and information fact sheets were other than English is spoken at home and available in eight written languages including whether respondents were born overseas. Arabic, Bengali, Simplified Chinese, Farsi and Tamil. • In accordance with government guidelines regarding the allocation of media spending, Increase staff awareness of racial Transport for NSW spends approximately diversity, inclusion and cultural events $1.355 million per annum on advertising for multicultural and Aboriginal audiences. • Transport for NSW partnered with the Australian Human Rights Commission for the • Road safety and public transport campaigns ‘Racism. It Stops with Me’ national campaign. targeting CALD audiences adopted an in–language approach across paid • Each year Transport celebrates Harmony Day, advertising. The in–language approach National Reconciliation Day and National also used translated materials that had NAIDOC Week, along with other events been integrated in webpages and social in our diversity and inclusion calendar. media posts to raise awareness and assist Our campaigns are building a culture that in changing attitudes and behaviour. The celebrates all types of diversity. This year’s ‘Towards Zero NSW’ website used this events were a little different – ensuring that approach with information made available in we promoted and complied with COVID–19 Arabic, Simplified Chinese and Vietnamese, guidelines – our events were mostly virtual focusing on educating new migrants about but still had great impact with high levels of driving rules, the risks and consequences of participation and executive sponsorship. drink driving, not wearing a seatbelt, driving • Transport for NSW’s Reconciliation Action tired, and illegally using a mobile phone Plan 2019–2021 (RAP) has made great while driving. progress in increasing awareness of how • In the lead up to the launch of services on racial discrimination impacts on individuals the CBD and South East Light Rail in late and communities. 2019, a series of videos were released with • RAP is the largest of its kind with over 60 messages about pedestrian, cyclist and actions. Consultation with our employees in motorist safety. These videos were released developing and implementing the RAP was online with versions displaying subtitles in extensive. A co–designed and decentralised both Simplified and Traditional Chinese. implementation model ensures that both Further advertising about safety around light activity and outcomes are embedded rail services was published in the Chinese and bring about real social, financial and Sydney Weekly, Australian Chinese News economic benefits for Aboriginal and Torres Weekly, Daily Chinese Herald, Singtao and Strait Islander people. Australian Chinese Daily during this period.

Appendices • 133 134 Transport for NSW Annual Report 19–20 • • • • • • • • competency skillsandknowledge opportunities that equipstaff withcultural Provide training anddevelopment choice that supportsdiversity andinclusion Transport cluster to remain anemployer of

inclusive culture. empowering andcourageous to enhance our leaders whoare caring,creative, sustainable, Our CALD backgrounds. encourages applications from peoplewith Diversity andInclusionStatement which advertisements includeanorganisation who identifywithaCALD background. Job opportunities andprograms for people We have promoted employment securely for aggregated analysis. data, whichisstored confidentially and stages we askemployees for theirdiversity for NSW. At recruitment andongoingwork understand thecultural diversity inTransport our systems to capture data to better We are utilisingnew technology andrevising culturally andlinguistically diverse staff. Transport to understand the needsof People Matter Employee Survey allows Survey. Analysing thefindingsfrom the staff through the People Matter Employee both thediversity andsatisfaction ofcluster Transport for NSW measures andmonitors cultural competency. Learning Framework to identifyandmeasure We developed anAboriginalCultural training onhold. Education Program andconscious inclusion restrictions putourAboriginalCultural bullying andharassment, however COVID–19 modules for unconscious biasandeliminating We continued to provide onlinelearning 210 employees. during 2019–20, bringingthetotal numberto the Transport cluster completed thecourse background. Atotal of67 employees across customers, includingthosewithaCALD and communicate withabroad range of provided ourstaff withtheskills to negotiate people, andreading bodylanguage. Ithas of cross–cultural differences, vulnerable customers. This course raises theawareness and managerswhohave regular contact with designed for allfrontline staff, supervisors Communication Code’ training course was 'A MindYour Language–Cracking the diversity andinclusionprograms. we continued to offer a range ofspecific with peoplefrom CALD backgrounds, To equipstaff withtheskills for engaging f ve ways ofleadingprogram isbuilding • • Greek andSimplifiedChineselanguages. distancing practices were distributed inArabic, at key locations communicating physical signage ontrain station liftsandplatforms In response to theCOVID–19 pandemic CALD backgrounds duringCOVID–19 Effective communication for peoplefrom

Policies andServices Program Agency. requirements asaDesignated Multicultural align withTransport for NSW’s reporting selected, to allow ournext Planto better timeframe (2019–20) hasbeenpurposely The new Multicultural Plan’s shorter catch–ups. who conducts regular individualandgroup events andadedicated program manager access to development sessions, networking and skills.This placement issupported by cluster to buildtheirworkforce experience employment placement withintheTransport Programs, offering refugees a12–month as partoftherange ofEntryLevel Talent administer theHumanitarianCadetProgram Transport for NSW hascontinued to Appendix 13: Disability Accessible systems and processes • Customer Information Systems for Public Inclusion Action Plan Transport Buildings and Conveyances Standard Version 2.0 was published on 27 The Transport for NSW's Disability Inclusion May 2020. The new version incorporates Action Plan 2018–2023 was released in accessibility requirements that apply to December 2017 containing more than 160 metros, trains, ferries and light rail. The actions under five key outcome areas. Of these Standard must be adopted into future actions, 130 were either completed or underway. projects and programs to ensure consistency Key achievements during 2019–20 that in information outcomes for all customers, improve accessibility for customers including those with disability. and employees are outlined below: • Transport for NSW continued its participation in the Australasian Railway Association Liveable communities Accessibility Working Group. This allows us to share ideas and lessons learned with other • Delivery of the Transport Access Program jurisdictions. A key milestone was Transport has continued to improve access to public for NSW’s presentation at the inaugural Rail transport for people with disability, limited Accessibility Forum in August 2019. mobility or people with prams. Since 1 July 2019, six train stations and one ferry wharf were upgraded. A further five stations and Accessible customer information two ferry wharf upgrades were nearing technology and research completion by 30 June 2020. Planning • Through collaboration across relevant is currently underway for a further 53 cluster agencies, and engagement with stations and three ferry wharf upgrades as customers with hearing impairments, a new part of the third tranche of the Transport standardised approach was developed to Access Program. identify hearing induction loop facilities • Progress was made in the design and within transport precincts. delivery of new, accessible train fleets, • Accessibility remains one of the key and the first of the New Intercity Fleet indicators in the Transport Customer trains arrived in Australia for testing. An Satisfaction Survey which surveys upgrade to the existing Tangara fleet has approximatly 10,000 customers each year. delivered a prototype to test improved new The survey includes a question for customers accessibility features like visual and improved to self–identify as having disability. audio information. • Wayfinding has been completed to make bus stops more accessible. This includes Inclusive customer service the design of bus stops with raised lettering and feedback and Braille to communicate stop numbers. • NSW TrainLink was granted accreditation Members of the Accessible Transport of the Communication Access Symbol in Advisory Committee were engaged to October 2019 for the South Coast Line. In finalise this work. 2019–20, 100 frontline staff attended training • A comprehensive audit of train stations and sessions which equipped staff with the skills ferry wharves against Disability Standards for and materials to be respectful and responsive Accessible Public Transport compliance has to customers with communication difficulties. started and is scheduled to be completed by • Transport’s Accessible Transport Advisory late 2020. Committee (ATAC) has participated in • Low–floor accessible buses continue to be several design testing consultations to prioritised for use during special events. improve accessible outcomes for customers. Operational procedures are also in place Examples include: for people with accessibility needs to get – Parramatta Light Rail: ATAC attended priority access to event services at bus stops. consultations which included vehicle and platform mock–up testing. – Regional Rail upgrade: ATAC members were consulted in the early design stages of the project and tested low–fidelity mock–ups of the train.

Appendices • 135 136 Transport for NSW Annual Report 19–20 • • • • Disability employment

– being considered in workplace environments. of thosewithaccessibility requirements are Enabled network to ensure that theneeds Internal Accessibility Advisory Group andour been working closelywithTransport’s The Future Workplaces Project team have equates to 434staff. people withdisabilityis1.6percent which Transport for NSW self–identification rate for staff completed their diversity data in Equip. information. Asat May 2020, 66percent of their personaldata, includingdiversity with theself–service abilityto update Transport's SAP system provides staff channels to allstaff. circulated viainternal communication in Transport. The event was recorded and disability sharingtheirstories ofworking Commission, andapanelofpeoplewith with speakers from Service thePublic International Day ofPeople withDisability NSW heldfour events to acknowledge On 3December 2019, Transport for completed themodule. members ofstaff, and451additional staff Executives. AsofJune2020, 969 senior mandatory for allSeniorManagers and online training available to staff. This is Service Commission's disabilityawareness Transport for NSW has madethePublic – –

into service over thenext two years. shape thenew fleet,asitisintroduced provide feedback onaccessibility to help members were given theopportunityto using thelayouts ofthecurrent fleet, Class ferries. Heldasdigitalworkshops generation Emerald Class andRivercat were consulted ontheforthcoming next Delivery ofnew ferries: ATAC members for accessibility. ramp, aswell asthestability andwidth at improving thefunctionalityof for boarding trains. This project looked invited to test anew prototype ramp Boarding ramps: ATAC memberswere the accessibility ofbusstop information. testing ofBraille information to improve Bus stops: ATAC membersparticipated in Information Access) (Public Act 2009. can beobtainedundertheGovernment land orproperty by Transport for NSW Documents relating to thedisposalof greater than$5millionduring2019–20. disposed ofby Transport for NSW withavalue There were nolandandproperty assets in accordance withgovernment guidelines. agencies for approved functionsordivested are eithertransferred to othergovernment required for operational purposes,theassets completing projects, ifthelandisnot Transport Administration Act 1988.After accordance withitsfunctionsunderthe properties to construct majorprojects in Transport for NSW acquires andholds Land disposal Appendix 14: Appendix 15: Environment Protection and Biodiversity Conservation Act report

Strategic assessment approval We are committed to publishing activities assessed as likely to have a significant impact on nationally listed threatened species and ecological communities, and are being undertaken in accordance with the Environmental Assessment and and Decision Making by Transport for NSW.

Table 20 reports on the status of the three determined (approved) projects that have been considered under the Environment Protection and Biodiversity Conservation Act 1999 (Cwlth) strategic assessment approval since its commencement in September 2015.

In 2019–20, no new Review of Environmental Factors (REF) projects were exhibited that triggered the strategic assessment approval. On one project, the New England Highway project between Belford and the Golden Highway, early work had commenced.

Table 20: Determined (approved) activities identified as likely to have a significant impact on nationally threatened species and endangered ecological communities

Likely impacts on matters of national Mitigation and Public environmental significance offset measures consultation Current status

Mona Vale Road West Upgrade, McCarrs Creek Road, Terrey Hills to Powerworks Road, Ingleside

Direct: Principle mitigation A Review of Project was measures are: Environmental determined • Grevillia caleyi – Factors and (approved) 3.4ha potential • implementing the Species Impact by Roads and habitat including 75 Roads and Maritime Statement were Maritime Services known individuals Services Biodiversity Guidelines (2011) exhibited from with concurrence • Microtis angusii – 1469 for the pre–clearing 10 February 2017 from NSW Office known individuals process – 13 March 2017. of Environment • Heleioporus • construction of a fauna and Heritage – australiacus – 0.22ha land bridge to connect 14 November 2017. of breeding habitat Ku–ring–gai Chase and As at June 2020, and 12.5ha of potential Garigal National Parks construction had not commenced. non–breeding habitat Two fauna underpasses Indirect: supported by fauna- • fragmentation and proof fencing and isolation of individuals weed management. and habitats All residual impacts • noise, dust and other to nationally listed construction impacts threatened species will • hydrological impacts on be offset through the downstream habitats purchase of biodiversity • fauna collision and credits in accordance mortality with the Framework for Biodiversity Assessment. Offsetting for one species, Microtis angusii, is subject to taxonomic and conservation status review.

Appendices • 137 138 Transport for NSW Annual Report 19–20 This year, noTransport projects were subject to a controlled action determination. Biodiversity OffsetSchemeasanaccredited method to assess andoffsetbiodiversity impacts. commenced inFebruary 2015 andwas amendedinMarch 2020 to includetheNSW and theEnvironment inrelation to environmental assessments. The bilateral agreement Act 1999(Cwlth) bilateral agreement withtheAustralian DepartmentofAgriculture, Energy The NSW Government issignatory to anEnvironment Protection and Biodiversity Conservation Act (EPBCAct) bilateral agreement Environment Protection andBiodiversity Conservation 2575 mature stems 0.73ha withanestimated Melaleuca biconvexa – Indirect: 2163 stems 2.16ha withestimated Melaleuca biconvexa – Direct: Pacific Highway Upgrade, Parsons Road to Ourimbah St, Lisarow environmental significance matters ofnational Likely impactson and Lower Hunter. open forest oftheCentral Red Ironbark, shrub–grass Narrow–leaved Ironbark, 1601 –Spotted Gum equivalent to NSW PCT (CEEC). This CEECis Ecological Communities Critically Endangered degradation ofremaining Fragmentation/ Indirect: woodland by 8.2ha eucalypt forest and Central Hunter Valley Reduce extent of Direct: New EnglandHighway Upgrade between Belford andtheGoldenHighway, Belford • • • measures are: Principle mitigation offset measures Mitigation and measures for CEEC: Principle mitigation Biodiversity Assessment. with theFramework for credits inaccordance purchase ofbiodiversity be offsetthrough the Melaucea biconvexa will indirect impactsto All residual direct and are required. 410 PCT1601 credits Subject to finaldesign, Biodiversity Assessment. the Framework for in accordance with matters are to beoffset to nationally listed All residual impacts

soil managementplan. management planand through awetland quality andhydrology management ofwater process for thepre–clearing Guidelines (2011) Services Biodiversity Roads andMaritime implementing the Management Plan. a Flora andFauna the preparation of process including for thepre–clearing Guidelines (2011) Services Biodiversity Roads andMaritime Implementing the consultation Public 19 August 2016. 18 July2016 – exhibited from Statement were Species Impact Factors and Environmental A review of 28 July2017. 30 June– exhibited from assessment was biodiversity Factors including Environmental A Review of Current status was ongoing. 30 June2020 2019 andasat in February commenced Construction 21 February 2017. and Heritage– of Environment from NSW Office with concurrence Maritime Services by Roads and (approved) determined Project in 2021. to commence anticipated full construction has occurred with individual trees works involving 2020, someearly As at 30June on 10July2018. Maritime Services by Roads and (approved) determined Project Appendix 16: Accounts payments and grants

Funds granted to non–government community organisations The Transport Access Partnerships Grants Program supports initiatives to improve services and outcomes for the transport–disadvantaged groups in rural and regional NSW.

The grants program provides funding for people with limited or no access to private transport, and those who have difficulty accessing public transport. During 2019–20, we distributed a total of 42 grants to non–government community organisations, with funds totalling $884,764.

These initiatives are summarised below.

Table 21: Funds granted to non–government community organisations

Organisation Grant purpose Amount

Bellingen Dorrigo youth $30,000 Neighbourhood Grant to provide coordinated group transport from the Dorrigo Centre Inc. Youth Space to home for isolated and disadvantaged youth in the Dorrigo area. Transport will be provided to satellite communities such as Tyringham, Deervale and Megan. Average service distances are anticipated to be around 200 kilometres.

Birra li Aboriginal Birra Li too $60,000 Maternal and This project will provide culturally appropriate transport Children’s to a playgroup for young Aboriginal parents and their Health Service children. The playgroup is for social interaction and to provide access to multiple clinicians who specialise in early childhood development, maternal health and wellbeing and parenting skills for young fathers.

Boys to the The Boys bush bus $50,000 Bush Ltd Grant to support Boys to the Bush in delivering and growing their support program for disadvantaged male youth and in building the capacity of volunteers to deliver the transport by obtaining medium rigid driver licences. The program is aimed at giving life skills and experiences to disadvantaged male youth in the Western and Southern regions of NSW. They run camps designed to create positive influences and give boys opportunities to succeed.

Coonamble Coonamble Koori Knockout $3000 Shire Council The funding of this project will subsidise the cost of attending the Aboriginal Football Knockout held in Newcastle for Aboriginal people in the Coonamble Shire. The project will enable access to the knockout for people who otherwise would be unable to go. The knockout is a major cultural gathering for Aboriginal people.

Cowra Cowra walkabouts $15,000 Information and This project will enable the Cowra Information and Neighbourhood Neighbourhood Centre to organise events inside and Centre Inc. outside the local area that are of interest to the Aboriginal Elders of Cowra. This will assist in reducing the isolation felt by many Elders as they do not have access to vehicles, and allow for cultural connections back to Country.

Dunedoo Area Moving Dunedoo $20,000 Community This project will allow community organisations within Group Inc. Dunedoo to deliver transport to their target groups. A calendar of events will be developed to support the transport requirements of each group and allow all aspects of the community to access social, cultural and education events.

Appendices • 139 140

Transport for NSW Annual Report 19–20 Service Inc. and Youth Support Glen InnesFamily School Public Girilambone Services Inc. Transport and Regional Home Assistance Primary School Hermidale School Gulgong Public Service Inc. and Youth Support Glen InnesFamily Transport Community Shire Council Eurobodalla Organisation the Lismore, Kygole andRichmond Valley regions. will inturnassist inbreaking thecycle ofpoverty in backgrounds to attain theirprovisional licence, which Enabled aminimumof25peoplefrom disadvantaged Provisional partnerships the schoolandpartneringschoolsinarea. opportunities for Kindergarten to Year 6students at social networks andincrease educational andsporting funding willassist withreducing isolation, create effective creating aninclusive andsupportive environment. The sporting andcultural events at HermidalePrimarySchool, This project willprovide equalstudent access to academic, Hermidale journeying to thestars Aboriginal students whowillbenefitfrom this excursion. Raging Waters Sydney water park.Ofthe150students 16are is organising. This includesafull–day tripto Prospect to area to access aRewards Day School theGulgongPublic transport for primaryschoolchildren livingintheGulgong This project willprovide culturally appropriate andaffordable Gulgong PublicSchoolRewards Day so they canassist passengers whoare mobilityimpaired. Bus Operator Accreditation Schemeaccreditation andtraining gain mediumrigidandheavy rigiddriver licences alongwith This project willprovide training for upto 20participantsto Glen Innescommunity busproject PCYC; Aboriginalwomen andchildren withdisabilities. fleeing domestic violence; youth transport to Armidale recent bushfires; crisistransport for women andchildren wellbeing problems orare affected by drought andthe transport for peoplewhohave mentalhealthand for Aboriginalpreschool children andtheirparents; disadvantaged inthecommunity. They are: transport The program supportssmallprojects that target themost Transport supportsGlenInnes transport thesestudents willbecome more disadvantaged. small communities intheirsocialinteractions. Without this social network andlearningopportunities.Itwillalsoaidother students. This transport grant willallow access to increase their School islocated inanisolated community andhasonly10 attend social,cultural andsportingevents. GirilambonePrimary Grant to supportGirilambonePrimarySchoolassist students to Girilambone PublicSchoolequalityfor all in Wollongong on22–24 October 2019. Elders Group to travel to theEldersMiniOlympics This project supported alocalEurobodalla Shire Aunty JeansEldersMiniOlympics2019 Grant purpose $25,000 $33,440 Amount $34,555 $18,000 $20,810 $5000 $2359 Organisation Grant purpose Amount

Jaanymili Still moving in Bowra $50,000 Bawrrungga Inc. This project will provide weekend transport for people in the Bowraville community. The aim is to support the youth of the town to access sporting or social activities only available in other centres. Jaanymili Bawrrungga will develop a trusted group of volunteer drivers to deliver the majority of the transport. Should the transport be too demanding for a volunteer, a paid driver will be used.

Kandos High Connecting Kandos $49,608 School Grant to support Kandos High School to assist students primarily to attend TAFE and secondly connect students and the Kandos community with a day–return option to Mudgee for social and educational activities.

Kyogle Council Working it out in Kyogle $65,000 This project will provide transport to the marginalised, isolated, financially disadvantaged and unemployed people who have no access to private transport and for whom the limited existing public transport does not meet their employment needs. It will primarily transport people to employment at the Northern Co–Operative Meat Company in Casino and Mountain Blue farm in Tabulam.

Linked Community Hastings Koori Knockout 2019 $3000 Services Ltd This project subsidised the cost of attending the Aboriginal Football Knockout in Newcastle for Aboriginal people in the Port Macquarie and Kempsey regions. The project enabled access to the knockout for people who otherwise would be unable to go. The knockout was a major cultural gathering for Aboriginal people.

Merriwa District Merriwa transport guide $500 Progress The Merriwa District Progress Association has developed a Association small printed guide of local public transport to assist elderly residents and residents who have limited or no access to computers or online options. This grant will enable the association to print and distribute the guide more widely.

Moorambilla Yindywarra (Moorambilla Voices) $46,000 Voices Ltd This grant is for Moorambilla Voices to assist with transport for youth in regional and remote areas to attend cultural and social workshops in Dubbo and Baradine. It will allow isolated and geographically disadvantaged youth to attend the workshops and therefore reduce their isolation and create a social and educational experience. The Moorambilla skills development workshop region covers 224,000km2 of NSW, and participants travel several times a year to participate.

Mudgee and Connecting veterans $10,000 Districts Vietnam This project aims to reduce the isolation felt among veterans Veterans, and deliver transport to establish a social network in a safe Peacekeepers environment, share their stories and help each other to heal. and Peace Makers It will also help the Association to recognise at–risk veterans Association Inc. early. This project will connect veterans to events held at the War Memorial in Canberra, ANZAC and memorial services, and other healing events. The project will allow veterans who are located in regionally isolated areas to attend monthly social meetings which they would otherwise not attend.

Appendices • 141 142 Transport for NSW Annual Report 19–20 Centre Inc. Community Murwillumbah Incorporated Pirates Rugby Club Wagga PCYC Wagga of Education NSW Department Association Community Care Coalfields Northern Northcott Society Services Murdi Paaki Organisation young people to participate insporttheregion. been identifiedasthemajorlimiting factors to enabling to andfrom games.Transport access andcost have The transport isproposed to bebushire for transport Rugby Club incollaboration withregional highschools. group that ispartofthework conducted by thePirates The teams includeatargeted Aboriginalengagement Girls Under17andOpensteams andtheBoys Youth teams. This project will provide transport to rugby gamesfor the Go youth rugby suburbs andwhowere considered to beat risk. funding were young peoplefrom low socio–economic leadership activities.The target recipients for this Strait Islanderyouth insporting,social,cultural and within communities andengageAboriginalTorres event inNSW. Itisdesignedto promote reconciliation The Nations ofOriginevent isthelargest youth Aboriginal Transport 2019 Mawang Gaway Nations ofOriginWiradjuri (South) rural communities suffering from thedrought, to attend. and Wagga Wagga nominated four students, whowere from Primary schoolsintheareas surrounding Dubbo, Tamworth time to swim andbesocialwith children from otherschools. Spectacular inSydney andenjoy Specfest. They alsohad provide anexcursion for 150students to attend theSchool Wish UponaStar supported theDepartmentofEducation to Wish UponaStar PCYC eachWednesday from November 2019. wellbeing andmentoring program at Cessnock assisted at–risk youth inKurri Kurri to attend ahealth, as beingat riskofentering thejustice system. It This program targeted youth whohadbeenidentified Kurri Kurri youth project access andgreater participation inthecommunity. experience to openuptransport choices andunlock learn andapplycycling knowledge, skills,andtraining disability. This willprovide opportunitiesfor themto safety andaccess optionsfor regional peoplewith The Wheels4Life project willimprove transport, travel Wheels4Life developed andrunby theMurwillumbahCommunity Centre. after schoolandduringholidays, whichwillbe enable Aboriginalyouth to attend activitiesonweekends, Grant to provide free andculturally appropriate transport to Culture kidscommunity community cannotattend dueto lackoftransport. and recreational activitieseighttimesperyear that the family. The project willalsoallow access to cultural groceries, medicalandotherappointments,visit have transport to Bourke every fortnight to access This project willallow thecommunity ofEnngoniato The Warrego run Grant purpose $45,000 $25,000 Amount $22,830 $35,053 $19,000 $13,500 $3818 Organisation Grant purpose Amount

Port Macquarie Getting home $12,000 Neighbourhood Grant to address the transport needs of isolated and Centre financially disadvantaged inpatients when discharged from hospital outside the operating hours of regular transport providers, including Hastings Macleay Community and Durri Aboriginal Medical Service.

Port Macquarie On the home run $22,000 Neighbourhood Grant to provide door–to–door access to employment Centre and accommodation for young families in refuges or families who find themselves homeless. The transport will be delivered using a pool of suitably qualified and supported volunteers driving their own vehicles.

Port Macquarie We can in Wauchope $10,000 Neighbourhood Grant to provide free transport for young people living in Centre Wauchope and outlying communities, most of whom will be Aboriginal, to social and recreational activities outside the local Hastings area. This project aims to build on the work of the Port Macquarie Neighbourhood Centre with the Wauchope community and the feedback from the community on the difference it is making to the kids.

Port Macquarie Still bored $15,000 Neighbourhood This project addressed the transport needs of Centre Aboriginal youth in the Wauchope region for access to social and recreational activities in Port Macquarie on weekends and school holidays. It provided subsidised transport using existing route service buses.

Regional NSW, Regional Youth Activities $34,210 Department of This grant supported recreational activities and Planning, Industry skills development courses for young people and Environment living in small, drought–impacted communities over the summer holidays of 2019/2020.

Riverina Sistas Riverina Sistas Koori Knockout 2019 $2026 This project provided a small bus to transport the Riverina Sistas rugby league team to Tuggerah to participate and compete in the 2019 NSW Rugby League Koori Knockout.

South Narrabeen Bush to Beach 2020 $9455 Surf Life Brewarrina is an isolated and disadvantaged community Saving Club in Western NSW. This transport grant allows Aboriginal youth to visit a coastal community and take part in activities such as first aid courses and swims in the ocean and to experience a different aspect of life. The project is an incentive for good behaviour and school attendance. It covers the township of Brewarrina and the outlying remote communities of Goodooga and Weimoringle.

The Community Coffs Koori Knockout 2019 $3500 Transport The funding of this project subsidised the cost of attending Company the Aboriginal Football Knockout in Newcastle for Aboriginal people in the Coffs Harbour, Bellingen and Nambucca Valley regions. The project enabled access to the knockout for people who otherwise would have been unable to attend. The knockout is a major cultural gathering for Aboriginal people.

Appendices • 143 144

Transport for NSW Annual Report 19–20 Australia Young Life Land Council Yaegl Aboriginal Service Inc. Community Care Wee Waa Council Walgett Shire Council Walcha Shire Transport Ballina Community Tweed Byron Company Transport The Community Organisation outside theWarren localgovernment area. cultural, educational, sportingandsocialworkshops for youth inthetownship ofWarren to attend Grant to supportYoung Life to assist withtransport Warren Youth Goanna–Where is amajorcultural gathering for Aboriginalpeople. otherwise would have been unableto attend. The knockout project enabled access to theknockout for peoplewho Aboriginal peopleintheYamba andMacleanregions. The the AboriginalFootball Knockout inNewcastle for The fundingofthisproject subsidisedthecost ofattending Yaegl Koori Knockout 2019 to participate intheannualKoori Knockout. Nandewar Wedgetails, basedinNarrabri, were invited Newcastle for Aboriginalpeople. The longestablished of attending theAboriginalFootball Knockout in The fundingofthisproject subsidisedthecost Nandewar Wedgetails Koori Knockout 2019 people andfrom outliningvillagesto access events. people, Elders,Aboriginalpeopleandnon–Indigenous communities to make provision for accessibility for young supplying transport inpartnershipwithcouncil thisallowed Shire. Combined withthesupportofotherservices And Always Will Be'celebrations across theWalgett Walgett duringthe2020 NAIDOCWeek 'Always Was communities ofLightningRidge, Collarenebri, and Wheels inMotionprovided transport to disadvantaged Wheels inMotion children would have beenunableto attend preschool. parents were unableto make thiscontribution andtheir Due to theongoingfinancialimpactofdrought, many increasing costs thiswas goingto bepassed onto parents. been absorbedby Walcha Shire Council, however dueto Walcha Preschool. Inprevious years bushire costs had School, thelast stop for theexisting schoolbusroute, to to transport preschool children from Walcha Central bushfires. Walcha Shire Council hadbeenhiringabus Walcha was heavily impacted by drought andthen Preschool busdrought support is amajorcultural gathering for Aboriginalpeople. would otherwisenotbeableto attend. The knockout project enabledaccess to theknockout for peoplewho for AboriginalpeopleintheNorthernRivers region. The attending theAboriginalFootball Knockout inNewcastle The fundingofthisproject subsidisedthecost of Northern Rivers Koori Knockout 2019 in meetingthetransport needsoftheircommunity. Bawrrungga to assess theirabilityto beself–sufficient service for thecommunity andwillenableJaanymili Bawrrungga. The purposeisto continue anout–of–hours bus from theCommunity Transport Company to Jaanymili This project willenablethetransfer ofownership ofa12–seat Backing Bowra Grant purpose $25,000 Amount $15,000 $14,800 $3000 $5500 $5300 $2500 Transport for NSW administered community grants Transport for NSW works with many organisations administering grants. The organisations, the programs and the funding received during 2019–20 are detailed in the table below.

Table 22: Community grants administered by Transport for NSW

Organisation Program Funding ($)

Access Sydney National Disability Insurance Scheme 60,236 Community – Residual Transport Subsidy Transport Inc. Commonwealth Home Support Program 3,760,753

Community Transport Program 350,238

Non–government organisations health grants 48,061

Total 4,219,288

Activus Transport Inc. National Disability Insurance Scheme 16,170 – Residual Transport Subsidy

Commonwealth Home Support Program 2,051,803

Community Transport Program 68,179

Non–government organisations health grants 26,112

Total 2,162,264

ADSSI Ltd Commonwealth Home Support Program 737,461

Community Transport Program 135,810

National Disability Insurance Scheme 7073 – Residual Transport Subsidy

Total 880,344

Australian Unity Home Commonwealth Home Support Program 1,824,763 Care Services Pty Ltd Community Transport Program 839,441

Non–government organisations health grants 50,700

Total 2,714,904

Awabakal Ltd Commonwealth Home Support Program 271,249

Community Transport Program 44,046

National Disability Insurance Scheme 7062 – Residual Transport Subsidy

Total 322,357

Bankstown Canterbury Commonwealth Home Support Program 2,620,030 Community Community Transport Program 123,435 Transport Inc. National Disability Insurance Scheme 22,545 – Residual Transport Subsidy

Non–government organisations health grants 25,113

Total 2,791,123

Appendices • 145 146

Transport for NSW Annual Report 19–20 Wheels Inc. Community Warren Inc. Community Transport Central Coast Ltd Community Transport Transport Services Community Connect Services Ltd Community Coast andCountry Association Ltd Bungree Aboriginal and Resource Centre Aboriginal Culture Blue Mountains Transport Group Inc. Bathurst Community Organisation Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupportProgram Total Community Transport Program Commonwealth HomeSupportProgram Total Non–government organisations healthgrants – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupport Program Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupport Program Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupport Program Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupportProgram Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupportProgram Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupportProgram Program Funding ($) 2,804,099 4,000,933 1,368,830 2,610,547 4,281,535 2,227,664 2,137,056 256,026 456,082 108,648 349,558 582,772 1,237,117 205,412 616,013 215,021 192,935 150,377 135,625 85,062 50,353 79,396 24,976 33,325 46,651 23,051 77,787 84,271 52,139 12,738 9554 5885 Organisation Program Funding ($)

Connect Inner Commonwealth Home Support Program 1,521,820 West Community Transport Group Inc. Community Transport Program 137,422

National Disability Insurance Scheme 24,497 – Residual Transport Subsidy

Total 1,683,739

Connect You Too Ltd Commonwealth Home Support Program 1,455,726

Community Transport Program 183,436

National Disability Insurance Scheme 81,785 – Residual Transport Subsidy

Non–government organisations health grants 81,381

Total 1,802,328

Dungog and District Commonwealth Home Support Program 297,580 Neighbourcare Inc. Community Transport Program 43,606

National Disability Insurance Scheme 10,780 – Residual Transport Subsidy

Total 351,966

Easylink Community Commonwealth Home Support Program 1,403,078 Services Ltd Community Transport Program 309,973

National Disability Insurance Scheme 34,298 – Residual Transport Subsidy

Total 1,747,349

Gandangara Transport Commonwealth Home Support Program 547,972 Services Ltd Community Transport Program 193,549

Total 741,521

Great Community Commonwealth Home Support Program 3,383,609 Transport Inc. Community Transport Program 440,601

National Disability Insurance Scheme 41,426 – Residual Transport Subsidy

Non–government organisations health grants 165,651

Total 4,031,287

Holdsworth Street Commonwealth Home Support Program 524,924 Community Centre Community Transport Program 160,175

National Disability Insurance Scheme 7073 – Residual Transport Subsidy

Non–government organisations health grants 31,637

Total 723,809

Appendices • 147 148

Transport for NSW Annual Report 19–20 LiveBetter Services Ltd Services Ltd Linked Community Association Inc. District Carfor Aged Lake Cargelligo and Services Ltd Kirinari Community Services Inc. Inverell HACC Intereach Ltd Service Community Transport Hornsby Ku–ring–gai Services Inc. Regional Transport Home Assistance and Organisation Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupportProgram Total Non–government organisations healthgrants – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupportProgram Total Non–government organisations healthgrants Community Transport Program Commonwealth HomeSupport Program Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupport Program Total Non–government organisations healthgrants Community Transport Program Commonwealth HomeSupport Program Total Community Transport Program Commonwealth HomeSupportProgram Total Non–government organisations healthgrants Community Transport Program Commonwealth HomeSupportProgram Total Non–government organisations healthgrants Community Transport Program Commonwealth HomeSupportProgram Program Funding ($) 3,999,024 3,459,120 3,097,469 2,025,241 2,638,887 1,822,261 1,651,766 690,976 1,771,957 1,011,052 298,806 349,085 272,347 324,349 586,832 728,617 694,196 571,068 921,108 185,987 226,912 123,256 76,054 83,566 34,293 20,578 22,347 10,306 31,484 27,957 49,126 31,361 Organisation Program Funding ($)

Manning Valley and Commonwealth Home Support Program 2,034,682 Area Community Transport Group Community Transport Program 308,278

Non–government organisations health grants 31,341

Total 2,374,301

Meeting House Inc. Commonwealth Home Support Program 72,772

Total 72,772

Mercy Services Commonwealth Home Support Program 2,541,734

Community Transport Program 174,649

National Disability Insurance Scheme 7062 – Residual Transport Subsidy

Total 2,723,445

Moree Aged and Commonwealth Home Support Program 321,560 Disability Services Inc. Community Transport Program 124,315

National Disability Insurance Scheme 18,827 – Residual Transport Subsidy

Total 464,702

Murrumburrah–Harden Commonwealth Home Support Program 52,371 Flexible Care Services Inc. Community Transport Program 60,861

Total 113,232

National Aboriginal Commonwealth Home Support Program 169,478 and Torres Strait Islander Corporation Total 169,478 – Transport and Community Services

Neighbourhood Commonwealth Home Support Program 448,265 Centre Ltd Community Transport Program 217,226

National Disability Insurance Scheme 42,136 – Residual Transport Subsidy

Non–government organisations health grants 33,871

Total 741,498

New England Sector Commonwealth Home Support Program 19,463 Support Team Total 19,463

Northern Coalfields Commonwealth Home Support Program 741,913 Community Care Association Community Transport Program 283,046 (Transport) Ltd National Disability Insurance Scheme 12,738 – Residual Transport Subsidy

Total 1,037,697

Appendices • 149 150

Transport for NSW Annual Report 19–20 Connect Inc. Community South Eastern and Transport Inc. Rylstone District Care Group Ltd Community Transport Randwick Waverley Services Inc. Peppercorn Transport Service Inc. Oxley Community Ourcare Services Inc. Forum Ltd Northside Community Council Ltd Social Development Northern Rivers Neighbour AidInc. Northern Illawarra Organisation Total Community Transport Program Commonwealth HomeSupportProgram Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupportProgram Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupport Program Total Non-government organisations healthgrants Community Transport Program Commonwealth HomeSupport Program Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupport Program Total Non-government organisations healthgrants – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupportProgram Total Community Transport Program Commonwealth HomeSupportProgram Total Community Transport Program Total Community Transport Program Commonwealth HomeSupportProgram Program Funding ($) 1,926,029 1,297,094 1,848,832 455,284 493,476 846,978 1,011,079 252,800 373,449 563,232 317,405 109,534 167,354 118,790 152,519 261,523 487,199 207,871 30,946 118,790 121,993 24,492 24,285 117,593 58,574 45,791 18,623 49,761 49,761 24,157 11,759 6369 6369 6277 Organisation Program Funding ($)

South West Commonwealth Home Support Program 4,325,406 Community Transport Ltd Community Transport Program 254,904

National Disability Insurance Scheme 100,518 – Residual Transport Subsidy

Total 4,680,828

Southern Highlands Commonwealth Home Support Program 1,121,225 Community Transport Inc. Community Transport Program 130,046

National Disability Insurance Scheme 13,415 – Residual Transport Subsidy

Total 1,264,686

St George Community Commonwealth Home Support Program 2,206,390 Transport Ltd Community Transport Program 128,185

National Disability Insurance Scheme 33,781 – Residual Transport Subsidy

Total 2,368,356

Stryder Inc. Commonwealth Home Support Program 1,050,492

Community Transport Program 25,084

National Disability Insurance Scheme 28,226 – Residual Transport Subsidy

Non–government organisations health grants 44,473

Total 1,148,275

The Community Commonwealth Home Support Program 2,124,375 Transport Company Ltd Community Transport Program 347,236

National Disability Insurance Scheme 38,676 – Residual Transport Subsidy

Total 2,510,287

Transcare Hunter Ltd Commonwealth Home Support Program 465,840

Community Transport Program 273,866

National Disability Insurance Scheme 23,518 – Residual Transport Subsidy

Non–government organisations health grants 10,306

Total 773,530

Tweed Byron and Commonwealth Home Support Program 2,451,259 Ballina Community Transport Community Transport Program 254,080

National Disability Insurance Scheme 33,781 – Residual Transport Subsidy

Non–government organisations health grants 44,659

Total 2,783,779

Appendices • 151 152 Transport for NSW Annual Report 19–20 Total Transport Group Inc. District Community Wyalong and Community Forum Inc. Western Sydney Forum Inc. Community Transport Western Region Care Service Inc. Wee Waa Community Services Ltd Valmar Support Organisation Total Community Transport Program Commonwealth HomeSupport Program Total Commonwealth HomeSupport Program Total Commonwealth HomeSupport Program Total Non–government organisations healthgrants – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupportProgram Total – Residual Transport Subsidy National DisabilityInsurance Scheme Community Transport Program Commonwealth HomeSupportProgram Program Funding ($) 82,426,276 1,477,594 2,113,313 548,894 109,424 258,373 359,224 109,424 144,878 517,997 46,505 211,868 23,232 35,970 23,232 117,722 8822 Community Road Safety Grants The Community Road Safety Grants Program provides community groups across NSW with the opportunity to implement small–scale, local road safety projects within their communities.

Table 23: Community Road Safety Grants

Amount Organisation Project name funded ($)

Advance Diversity Services Learn to drive program 30,000

Alison Homestead Museum Shed Bike helmet safety 1650

Anglicare North Coast Drive to freedom 5000

Blue Datto Foundation Keeping safe together 29,750

CareSouth Youth driver mentoring program 5000

Clontarf Foundation Helping teenage Aboriginal men in NSW 30,000 to grow into safe and confident drivers

Community Life Safer drivers safer community 3950 Batemans Bay Inc.

Community Northern Beaches Northern Beaches settlement 5000 road safety program

Creating Chances Creating chances and driving 28,320 solutions safe driver program

Georgina Josephine Foundation Keeping kids safe around vehicles – 19,360 2SM radio awareness campaign

Georgina Josephine Foundation Languages other than English 4500 driveway safety information

Gulgong Liquor Accord Nightrider bus service 7500

Hunter Academy of Sport Regional NSW community sport 10,000 road safety education

Illawarra Multicultural Services Inc. Drive works 30,000

Jarake Wildlife Sanctuary Ltd Old Bega Road wildlife safety solution 5000

Jubilee Community Services Inc Safer St George citizens 4820

Little Blue Dinosaur Foundation ‘Holiday Time' and ‘Hold My 29,976 Hand’ road safety campaigns

Lower Lachlan Community Youth on track 5000 Services Inc.

Metro Assist Limited New driver road safety education 27,000

Mullumbimby High School Parent forum: The adolescent 1800 P&C Association brain and risk taking

National Seniors Australia Ltd Older Australians driver safety program 20,000

Novocycle Back on your bike – enhancing the road 4500 safety and wellbeing of motorcycle riders and our community

Appendices • 153 154 Transport for NSW Annual Report 19–20 Table 24: Engagementsof$50,000 andover –Transport for NSW The following tablesoutlinetheamountspaidto consultants in2019–20. definition ofa consultant across allprocurement spending for annual report purposes. by allNSW Government agencies.The Transport cluster hascommitted to alignthepublished agencies, theNSW Procurement Board released astandard definition for consultants to beused decision making.Following aco–designed approach encompassing allNSW Government NSW Government agenciesengageconsultants to provide professional advice to inform their Payments to consultants ARRB Group Ltd LtdPty AECOM Australia LtdPty AECOM Australia 2XM Projects Ltd Pty ARTD Pty LtdARTD Pty Surfing NSW Consultant Total Yuru AboriginalCorporation Youth Off The Streets Limited and Employment Taree IndigenousDevelopment Association ofNSW Inc Survive The Ride Rotary ClubofWoolgoolga Inc. Dream Incorporated) REDinc. (Realising Every Organisation services Management services Management services Management review Organisational services Management Category Cultural youth prevention disadvantaged andat–risk youth Driver mentoring assistance for communities, safer futures Our MOBSsafer driving,safer safety workshops Survive theridemotorcycle ‘NoTxtNoWrecks’ campaign Woolgoolga andnorthernbeaches Driver Awareness for youth in Driving courses for vulnerable youth Low RiskDrivingandResponsible Project name review and operational Evaluation plan Park &Ride evaluation – Feasibility East Sydney services South and analysis Planning services Modelling the heart People at Change design: Project 2018–19 $213,613 $91,200 cost 2019–20 $110,080 $118,800 $165,372 $38,400 $57,595 cost funded ($) actual cost 420,375 Amount 30,000 30,000 30,000 10,010 4,650 $378,985 $129,600 2600 $110,080 $118,800 4989 $57,595 Total 2018–19 2019–20 Total Consultant Category Project cost cost actual cost

Arup Australia Management Bus $240,695 $724,753 $965,448 Pty Ltd services connectivity – corridor preservation advisory services

Arup Pty Ltd Management Demand $189,088 $189,088 services modelling – Greater Sydney

Arup Pty Ltd Management Transport $117,113 $26,868 $143,980 services modelling services Outer Sydney Orbital

Astrolabe Group Management Consultancy $31,650 $31,650 $63,300 Pty Ltd services service – access to centres and interchanges

Audit Express Management Periodic internal $4,320 $79,214 $83,534 Pty Ltd services audit of RTO

BAE Systems Information Security $99,867 $99,867 Applied Intelligence technology advisory services

Baker-Finch, Management Review of $118,300 $118,300 Susan Christine services point–to–point transport

Cattell Cooper Management South East $107,030 $52,965 $159,995 Pty Ltd services Sydney Transport Strategy advisory services

CBRE Pty Ltd Finance and Financial $136,713 $60,287 $197,000 accounting/ advisory tax services

Centre For Management Boating Now $108,820 $69,465 $178,285 International services program Economics strategic business case advisory services

Corview Group Management Western Sydney $117,120 $90,747 $207,867 Pty Ltd services Airport business case advisory services

Deloitte Touche Information Cyber risk $276,802 $147,798 $424,600 Tohmatsu technology assessment

Appendices • 155 156 Transport for NSW Annual Report 19–20 Iceni Group Ltd Pty Pty LtdPty Hofmeyr Consulting Pty LtdPty Hofmeyr Consulting LtdPty Hofmeyr Consulting HKA Ltd GlobalPty Hivint Pty LtdHivint Pty Glaeba Pty LtdGlaeba Pty Pty LtdPty Firecone Ventures Ernst &Young E3 Advisory Ltd Pty Tohmatsu Deloitte Touche Consultant Energy Ltd ShiftPty E3 Advisory Ltd Pty services Management review Organisational review Organisational review Organisational services Management technology Information services Management services Management services Management services Management services Management services Management services Management Category services advisory program services Growth bus design services Organisational design services organisational Detailed design services organisational Detailed rail program services for fast Advisory risk assessment Cloud services services management Environmental mechanism payment Audit ofnew services advisory program preservation Corridor and innovation sustainability Strategic advice services advisory tranche 2 preservation corridor CEPAC – services case advisory business rail strategic Newcastle faster Sydney to strategic review priority project information transportPublic Project $172,463 $50,400 $189,184 $33,483 2018–19 $83,441 $42,216 cost $220,960 $135,000 2019–20 $197,497 $197,226 $143,012 $68,680 $94,740 $58,250 $85,770 $41,063 $60,183 $96,971 $3,600 cost actual cost $220,960 $230,979 $135,000 $386,410 $54,000 $185,227 $213,525 $180,412 $68,680 $94,740 $58,250 $85,770 $60,183 Total 2018–19 2019–20 Total Consultant Category Project cost cost actual cost

Iceni Group Pty Ltd Management Fast rail Sydney $169,950 $169,950 services to Central West advisory services

Iceni Group Pty Ltd Management North Sydney $83,850 $33,638 $117,488 services integrated transport program advisory services

Tworx Consulting Information NSW register $148,213 $148,213 Pty Ltd technology road safety auditors – technical advisory services

KPMG Management Fast rail Sydney $784,800 $784,800 services to Central West advisory services

KPMG Organisational Organisational $2,519,969 $2,519,969 review design and implementation support

KPMG Management Transport Asset $298,572 $298,572 services Holding Entity operational advisory services

KPMG Finance and Implementation $29,900 $28,750 $58,650 accounting/ of accounting tax standards

Kellogg Brown & Management Lower Hunter $91,045 $117,409 $208,454 Root Pty Ltd services freight corridor project advisory services

Kellogg Brown & Management Western Sydney $87,184 $427,448 $514,632 Root Pty Ltd services freight line project advisory services

Libran It Pty Ltd Management Advisory $48,000 $50,000 $98,000 services service – Transport Shared Services process gap review and pilot

LUTI Consulting Management Economic $105,853 $105,853 Pty Ltd services appraisal of benefits

Appendices • 157 158 Transport for NSW Annual Report 19–20 Corporation Ltd Objective Pty LtdPty Nine-Squared Pty LtdPty Nine-Squared Pty Ltd.Pty Nfinity Group Consulting Pty LtdConsulting Pty Network Rail Navicle Ltd Pty Australia Ltd Pty Mott Macdonald Mecone Ltd Pty Mecone Ltd Pty Mecone Ltd Pty Rim, Inc. McKinsey Pacific Consultant technology Information services Management services Management technology Information services Management technology Information services Management services Management services Management services Management services Management Category project Transport the Evolving services for Consultancy container park service -empty Consultancy analysis services Economic services advisory analytics Data and More Services More Trains framework assurance Timetable support services optimisation Oracle licence services Orbital project Outer Sydney for EWRL services analysis advisory Land use rail program analysis –faster Land use Line stage 2 Sydney Freight the Western services for advisory – landuse assessment Environmental services advisory sustainability Financial Project $1,942,790 $720,000 $65,000 $179,875 2018–19 $49,751 $3,206 $5,168 $3,411 cost $200,000 $100,000 $242,326 $253,952 $413,643 2019–20 $65,000 $60,807 $650,115 $68,442 $43,825 $88,125 cost actual cost $1,986,615 $920,000 $100,000 $829,990 $130,000 $245,533 $417,054 $259,120 $110,558 $68,442 $88,125 Total 2018–19 2019–20 Total Consultant Category Project cost cost actual cost

O'Connor Marsden Management Probity advisor $15,739 $85,759 $101,498 & Associates services services for Country Regional Network tender

PKF(NS) Audit & Management Small business $211,931 $287,985 $499,917 Assurance Limited services assistance package assurance services

Pricewaterhouse Management Digital identity $71,664 $71,664 Coopers services and fraud risk review

Pricewaterhouse Management Sydney to $478,535 $170,465 $649,000 Coopers services Newcastle faster rail business case services

Pricewaterhouse Information Customer $1,170,000 $1,170,000 Coopers technology transport simulator

Rail Planning Management Inland rail - $12,625 $152,000 $164,625 Services Pty Ltd services rail planning services

Sauce Consulting Information Point to Point $123,600 $123,600 technology Transport Commission advisory services

SGS Economics & Management Land use $68,333 $114,916 $183,248 Planning Pty Ltd services planning services

SGS Economics & Management Land use $144,228 $98,248 $242,476 Planning Pty Ltd services planning services for Sydney to Newcastle faster rail

SGS Economics & Management Land use $186,469 $37,687 $224,156 Planning Pty Ltd services strategy development

Shape Transport Management Cycling $220,210 $66,790 $287,000 Pty Ltd services investment program strategic business case analysis

Appendices • 159 160

Transport for NSW Annual Report 19–20 Total Pty LtdPty Vivendi Consulting Consulting Pty LtdConsulting Pty Veitch Lister Trupath Ltd Pty Group Ltd Pty TK Business Levant Consulting The Trustee for Strategy Sydney The LabInsightand Group Ltd Pty Consulting The Boston Group Ltd Pty Consulting The Boston Spark Strategy Pty LtdPty Shoal Engineering Consultant services Management services Management technology Information services Management review Organisational services Management services Management services Management services Management services Management Category services case advisory business strategic program investment NSW cycling regional NSW modelling – Freight services ICT advisory services advisory transport Specialist design organisational high–level model and operating Culture People and research qualitative Fare construct services advisory accountabilities Strategic safety review Regulation and program development strategy engagement Team services advisory framework Integration Project $7,070,264 $278,513 $86,845 2018–19 $41,395 cost $14,217,247 $496,848 $134,200 $228,001 $175,602 2019–20 $130,128 $34,284 $59,228 $12,500 $50,150 $62,158 cost actual cost $21,287,511 $496,848 $134,200 $228,001 $454,115 $130,128 $99,345 $59,228 $75,679 $50,150 $62,158 Total Table 25: Engagements of $50,000 and over – former Roads and Maritime Services

2018–19 2019–20 Total actual Consultant Category Project cost cost cost Adscensio Pty Ltd Management External technical $45,000 $195,000 $240,000 services advisory services

AECOM Australia Management Traffic modelling $126,770 $126,770 Pty Ltd services services AECOM Australia Management Concept $91,026 $91,026 Pty Ltd services design and environmental assessment Alchimie Pty Ltd Management Newell Highway $101,166 $101,166 services Program Alliance- coaching Arcadis Australia Management MR195–Microsim $63,096 $63,096 Pacific Pty Ltd services Modelling

Arup Pty Ltd Management Rickard $336,719 $336,719 services Road route assessment

AusSafe Consulting Management Review of $69,790 $69,790 Pty Ltd services asbestos management and health management

Bamser Holdings Management Constructability $324,532 $324,532 Pty Ltd services advisory services

Bitzios Consulting Management Traffic modelling $47,526 $93,605 $141,131 services and ancillary services for the Homebush Bay Drive–Australia Avenue intersection project

CJC Management Management Constructability $90,548 $90,548 Pty Ltd services and programme review

ConnellGriffin Management M12 Motorway $88,125 $101,713 $189,838 Pty Ltd services procurement strategy advisory services

ConnellGriffin Management Third–party $54,763 $54,763 Pty Limited services advisory services

Deloitte Touche Organisational Revaluation $260,034 $260,034 Tohmatsu review of maritime

Deloitte Touche Management Block Grant $198,400 $198,400 Tohmatsu services and REPAIR Programs

Appendices • 161 162 Transport for NSW Annual Report 19–20 Tohmatsu Deloitte Touche Consultant Credit Ratings Equifax Australasia Ernst &Young FEFO Ltd Pty Ernst &Young Pty LtdPty Frazer Walker Pty LtdPty Frazer Walker GHD Pty LtdGHD Pty Consulting George Stanley GHD Pty LtdGHD Pty (NSW) Ltd Pty GTA Consultants services Management Category tax accounting/ Finance and services Management services Management services Management technology Information technology Information services Management services Management services Management services Management services and related Internal audit Project services assessment Financial diagnosis management Program services advisory program mental health Preventative Beaches Link Tunnel and Harbour advisor Western and strategic Commercial services and assurance Cloud advisory review production Hybrid cloud services consultation Environmental Program Upgrade Flood Resilience Nepean Valley Hawkesbury- analysis for the Economic services advisory management Slope risk Drive upgrade Henry Lawson services for case advisory business and strategic appraisal Economic $802,373 2018–19 $73,168 $9,625 cost $128,000 $783,750 $154,340 $119,000 2019–20 $93,900 $113,498 $56,330 $40,375 $131,481 $79,160 $17,778 cost Total actual $1,586,123 $128,000 $154,340 $119,000 $50,000 $93,900 $90,946 $113,498 $56,330 $131,481 $79,160 cost 2018–19 2019–20 Total actual Consultant Category Project cost cost cost

Helmsman Management Review of $172,725 $87,271 $259,996 Services Pty Ltd services existing strategic workforce initiatives

HKA Global Pty Ltd Management M6 Motorway $95,400 $95,400 services specialist advisory services

Hofmeyr Consulting Organisational Organisational $218,500 $39,650 $258,150 Pty Ltd review structure review

ICAD Consultants Information MSC travel $203,000 $203,000 Pty Ltd technology distance and time

Iceni Group Pty Ltd Management Sydney $66,095 $66,095 services Coordinated Adaptive Traffic System congestion improvement program advisory services

Johnstaff Advisory Management Maritime $238,505 $238,505 Pty Ltd services Infrastructure Delivery Office transition project advisory services

Johnstaff Advisory Management Project strategy $58,574 $58,574 Pty Ltd services development

KPMG Management Assessment key $127,867 $127,867 services heavy vehicle regulation advisory services

KPMG Management Intelligent $246,998 $246,998 services traffic–light program advisory services

KPMG Management Sydney $366,418 $366,418 services Harbour Bridge maintenance benefit realisation project advisory services

Appendices • 163 164

Transport for NSW Annual Report 19–20 Consulting MU Group KPMG KPMG Consultant Pty LimitedPty Metropolis Advisory Performance Partners in & Associates O'Connor Marsden Pty LtdPty NGIS Australia Pty LtdPty PeNa Consulting Rhelm Pty LtdRhelm Pty Pty LtdPty Procure Group services Management services Management services Management Category services Management services Management services Management technology Information services Management services Management services Management business case of strategic Preparation analysis projects and economic value analysis Customer services advisory framework development professional Scheme Certification Compliance Vehicle Safety Project services management Risk services advisory framework accountability Results–based projects for motorway Probity advisor consultant – seniordigital development Web application services advisory framework management Cost investigation feasibility Drive strategic for JamesRuse analysis services Economic upgrade Newell Highway lanes and southbound Harbour Bridge for Sydney services Probity advisor $495,778 $235,425 $45,080 $88,026 2018–19 $118,180 cost $171,250 $150,000 $350,788 $104,792 2019–20 $102,120 $87,000 $23,760 $78,485 $6,080 $575 cost $171,250 Total actual $846,566 $150,000 $104,792 $141,940 $313,910 $102,120 $87,000 $88,601 $51,160 cost 2018–19 2019–20 Total actual Consultant Category Project cost cost cost

RPS Advisory Management Transaction $149,994 $149,994 Services Pty Ltd services advisory services for Warringah Freeway early works

SMEC Australia Management Garfield Road $1,096,972 $1,096,972 Pty Ltd services East - concept design

SMEC Australia Management Independent $97,280 $97,280 Pty Ltd services review support services

SMEC Australia Management Slope risk $92,376 $92,376 Pty Ltd services assessments

Structured Information ITS $69,188 $69,188 Change Pty Ltd technology configuration management advisory services

The Peacock Management Driver Aid $150,000 $150,000 Collective Pty Ltd services Services process mapping

Tonkin Consulting Management Concept and $160,013 $160,013 Pty Ltd services detailed design for Dubbo to Narromine overtaking lanes

Valorem Advisory Management Commercial $61,525 $61,525 Pty Ltd services advisory services

Total $2,439,532 $8,306,745 $10,746,277

Appendices • 165 166 Transport for NSW Annual Report 19–20 Table 28:Aged analysis at theendofeachquarter (Roads andMaritimeServices) Table 27: Aged analysis at theendofeachquarter (Transport for NSW) NSW andrelated entitieswere undertaken to furtherimprove on–timepayment performance. paid inaccordance withNSW Treasury directions. Process improvements across Transport for During 2019–20, we monitored thepayment ofaccounts closelyto ensure that accounts were Payment ofaccounts Table 26:Engagementsless than$50,000 Total Transport for NSW Martime Services Roads and Quarter Quarter Agency All suppliers September Suppliers (exclude credit payment) December September March December June March September Suppliers (credit payment) June December September Small business suppliers December March June Current (i.e. within due (i.e. within due date) –53,348 198 77 121 Current engagements Total numberof 195,054 –77,593 20,402 54,970 73,089 36,983 72,745 10,039 $'000 $'000 38,541 33,319 date) 251 101 79 73

Less than Less than overdue overdue 30 days 30 days 20,002 42,325 22,072 –2,322 $'000 $'000 –1,099 41,901 3,537 17,133 2,188 1,153 39 55 $404,510.54 0 3 2018–19 cost 2 $312,609.29

$91,901.25 days overdue days overdue 31 and60 31 and60 Between Between –3,207 $'000 $'000 1,267 1,562 1,729 1,312 1,159 466 299 174 65 –3 $3,762,226.70 0 0 0 6 $1,428,713.54 2019–20 cost

$2,333,513.16 days overdue days overdue 61 and90 61 and90 Between Between $'000 $'000 2,310 944 854 624 –64 472 139 39 –4 16 –1 0 0 0 0 Total actualcost

$4,166,737.24 $2,425,414.41 $1,741,322.83 More than More than overdue overdue 90 days 90 days –24,025 –25,556 $'000 $'000 –3,316 –1,627 3,324 6,388 4,852 5,371 –967 –681 187 69 69 69 77

Current (i.e. Less than Between Between More than within due 30 days 31 and 60 61 and 90 90 days date) overdue days overdue days overdue overdue Quarter $'000 $'000 $'000 $'000 $'000

March –51,613 –4,088 –2,789 –6,600 –14,854

June –52,596 –5,780 –5,246 –2,003 –12,916

Small business suppliers

September 571 39 0 0 104

December 317 216 0 0 68

March 753 12 34 0 62

June 206 0 0 0 47

Table 29: Accounts due or paid within each quarter (Transport for NSW)

Quarter September December March June

All suppliers

Number of accounts due for payment 34,219 27,603 29,593 40,736

Number of accounts paid on time 33,977 27,483 29,163 40,455

Actual percentage of accounts paid on 99.3% 99.6% 98.6% 99.3% time (based on number of accounts)

Dollar amount of accounts 5,712,696 4,483,530 3,495,772 5,023,592 due for payment ($’000)

Dollar amount of accounts 5,707,055 4,480,536 3,468,975 5,006,688 paid on time ($’000)

Actual percentage of accounts 99.9% 99.9% 99.2% 99.7% paid on time (based on $)

Number of payments for interest – – – – on overdue accounts

Interest paid on overdue – – – – accounts ($'000)

Small business suppliers

Number of accounts due for 681 522 474 669 payment to small businesses

Number of accounts due to small 666 521 464 661 businesses paid on time

Actual percentage of small 97.8% 99.8% 97.9% 98.8% business accounts paid on time (based on number of accounts)

Dollar amount of accounts due for 8,516 6,571 6,181 9,516 payment to small businesses ($’000)

Dollar amount of accounts due to small 8,436 6,558 6,181 9,490 businesses paid on time ($’000)

Appendices • 167 168 Transport for NSW Annual Report 19–20 16 Table 30:Accounts dueorpaidwithineachquarter (Roads andMaritimeServices) Quarter Quarter Number ofaccounts duefor payment Suppliers accounts paidontime(based$) Actual percentage ofsmallbusiness on overdue accounts Number ofpayments for interest Time for payment ofaccounts Number ofaccounts paidontime time (basedonnumberofaccounts) Actual percentage ofaccounts paidon on overdue accounts ($'000) Interest paidto smallbusinesses due for payment ($’000) Dollar amountofaccounts paid ontime($’000) Dollar amountofaccounts paid ontime(based$) Actual percentage ofaccounts on overdue accounts Number ofpayments for interest accounts ($'000) Interest paidonoverdue payment to smallbusinesses Number ofaccounts duefor Small business suppliers businesses paidontime Number ofaccounts dueto small (based onnumberofaccounts) business accounts paid ontime Actual percentage ofsmall payment to smallbusinesses ($’000) Dollar amountofaccounts duefor businesses paidontime($’000) Dollar amountofaccounts dueto small accounts paidontime(based$) Actual percentage ofsmallbusiness Time for payment ofaccounts ounded to zero asamount isless than$1000. R 16

September September 2,626,547 2,887,263 32,220 30,419 15,096 94.4% 93.0% 87.6% 13,216 91.0% 99.1% 1,588 1,477 – – – – December December 2,216,040 2,102,192 23,067 21,828 94.6% 94.9% 88.0% 99.8% 78.0% 9,278 1,048 7,237 922 – – – – 1,753,602 1,576,134 100.0% 23,359 March March 93.0% 99.6% 89.9% 21,732 99.7% 9,403 9,434 906 902 – – – – 2,389,350 2,374,877 100.0% 100.0% 30,424 30,196 99.4% 99.3% 99.7% 12,136 12,136 June June 970 970 – – – – Quarter September December March June

Number of payments for interest – – – – on overdue accounts

Interest paid to small businesses – – – – on overdue accounts ($’000)17

Budget Significant effects (after Transport for NSW actively manages the balance date events) Transport cluster’s budget to make NSW a better place to live, work and visit, and deliver Transport Asset Holding Entity on the cluster's State priorities. These strategic of New South Wales priorities include connecting our customers’ On 1 July 2020, Rail Corporation New South whole lives, creating successful places for Wales (RailCorp) was renamed the Transport communities and implementing transport Asset Holding Entity of New South Wales systems and solutions that are financially (TAHE) and converted to an independent and environmentally sustainable while statutory State Owned Corporation pursuant supporting economic activity across NSW. to the Transport Administration Act 1988 and the State Owned Corporations Act 1989. The impact of the NSW Government’s machinery of government changes to The TAHE will continue to transact with cluster structures on the Transport cluster Transport for NSW as it did when it was was the integration of Roads and Maritime RailCorp and therefore there is no impact to Services and Transport for NSW. the net assets or net result to be disclosed. The TAHE may eventually hold additional public In the 2019–20 financial year, the Transport transport assets for the State, including public cluster delivered within 6 per cent of budget transport assets currently held by Transport on its largest ever capital works program of for NSW. The transfer of assets is intended to more than $14.3 billion, with Transport for NSW occur progressively over a number of years directly delivering over $3.2 billion. The cluster if a decision is made to transfer Transport for net cost of service of $7.9 billion was in line with NSW public transport assets into the TAHE. budget, with Transport for NSW contributing $4.1 billion of the total cluster result. WestConnex Stage 2 The 2019–20 financial results have been On 5 July 2020, the M8 (WestConnex Stage achieved through cluster–wide strategic 2) was formally opened to traffic. The planning and governance processes. These concession holder will operate this motorway have aligned the Transport cluster outcomes, until 2060, after which the motorway will with agile financial management within be transferred back to Transport for NSW. defined frameworks. We are implementing ongoing efficiency measures while ensuring the In the 2021 financial year, Transport for effective, efficient and safe delivery of transport NSW owned infrastructure assets that services to customers and communities in NSW. were contributed towards this stage will be reclassified as a service concession asset in accordance with AASB1059 Service Concession Arrangements: Grantors. A service concession liability will also be recognised. The estimated financial impact is the recognition of a service concession asset of $5.5 billion and a service concession liability of $3.9 billion.

17 Rounded to zero as amount is less than $1000.

Appendices • 169 170 Transport for NSW Annual Report 19–20 a relatively shortperiodoftime. Transport for caused. Market conditions canchangewithin the uncertainty that theCOVID-19 outbreak has The real estate market isbeingimpacted by financial performance hasnotbeen material. impact onTransport for NSW’s operation and concern after 30June2020. At thisstage, the for NSW to continue operating asagoing Therefore, there isnorisk for Transport of the2020-21 annualAppropriations Bill. prescribed by theregulations) orenactment the earlierof31December 2020 (or anotherday from Consolidated Fundfrom 1July2020 until authorised Ministers to spendspecified amounts Consolidated Fund,andtheTreasurer has Transport for NSW receives fundingfrom the have affected economic activity. governments to contain thevirus March 2020. Measures taken by various by theWorld HealthOrganisation on11 (COVID-19) was declared aglobalpandemic The outbreak ofthenovel Coronavirus COVID-19 $5.0 million,respectively, perannum. for NSW isapproximately $10.0 millionand and operating budgettransferred to Transport July 2020 is$1.9billion.The ongoingcapital The estimate ofnetassets transferred on1 Crown LandManager orheadlicensee. with landfor whichitisbeingappointed as management ofthetenures associated and operating budgetsandassumed for NSW was transferred employee related completed on1July2020 whenTransport from theDepartment.The transition was for NSW by transferring relevant functions Delivery Office tobe established in Transport for apermanentMaritimeInfrastructure model. The outcome supported theproposal for NSW ledanevaluation ofthisoperating 12-month trialoperating period,Transport Memorandum ofUnderstanding. After aninitial former Roads andMaritimeServices) undera embedded withinTransport for NSW (andthe Industry andEnvironment were partially Employees from theDepartmentofPlanning, customers, industry andlocalgovernment. point ofcontact andcentre ofexpertise for programs aswell asto provide asingle of coastal andboating infrastructure to improve thecoordination anddelivery Roads andMaritimeServices inJuly2018 Office was established withinthe former The MaritimeInfrastructure Delivery Infrastructure Delivery Office Transition oftheMaritime consolidated financial statements. included intheDepartmentofTransport’s on thebasisthat itscontrolled entitiesare prepare consolidated financial statements is that Transport for NSW isnotrequired to Financial Reporting Code. The exemption an exemption from fullcompliance withthe Finance andAudit Act 1983,hasapproved The Treasurer, undersection45EofthePublic Exemptions • • • maximum fares for thefollowing services: Tribunal madedeterminations asto the The IndependentPricingandRegulatory Determination Implementation ofPrice cents inlinewiththetribunal’s determination. ferry operators increased by between 10and40 On 1January2020, maximumfares for private for pensionersandseniorsremained at $2.50. 2019 price. The Regional Excursion Dailyticket $2.40, except fare band1whichremained at the ticket fares went upby between 20cents and 1 whichremained at the2019 price. Adult day between 10 cents and$1.20, except fare band determination. Adult singletripfares went upby increased by CPIconsistent withthe tribunal’s 1 January2020, rural andregional busfares Opal fares didnotincrease in2019–20. On when new information becomes available. of COVID-19 onthefair value ofitsassets NSW willcontinue to assess theimplications relatively shortperiodoftime. Transport for change significantlyandunexpectedly over a value ofproperty, plantandequipment may significant market uncertainty, whereby the fair Transport for NSW alsonoted that there is the market to move materially dueto COVID-19. and there hasbeentoo littletimepassed for has beenlimited data to draw conclusions from that since the30June2020 valuation, there since 30June2020. The external valuer advised adverse material market movement invalues to undertake amarket review to identifyany NSW engagedanindependentexternal valuer

private ferries. rural andregional buses Rail, Sydney Ferries andtheStockton Ferry outer metropolitan buses,InnerWest Light TrainLink Intercity Services, metropolitan and Opal fares includingSydney Trains andNSW Annual reporting compliance checklist

Requirement Description Section

Letter of • Stating report submitted to Minister for Letter to the Ministers submission presentation to Parliament • Provisions under which report prepared • If applicable, length of lateness in submitting report and reasons • If no application for extension, reasons for lateness and lack of application • To be signed by department head

Charter • Manner in which and purpose for which About us agency was established • Principal legislation administered within department

Aims and • What department sets out to do About us objectives • Range of services provided • Clientele/community served

Access • Address of principal office/s Inside cover • Telephone number of principal office/s • Business and service hours

Management • Names, offices and qualifications of principal Our organisational and structure officers structure • Organisation chart indicating functional Our executives responsibilities

Summary review • Narrative summary of significant operations Key facts of operations • Financial and other quantitative information and achievements for programs or operations Financial overview Achievements Appendix 3. Major infrastructure projects

Funds granted to • Name of recipient organisation Appendix 16. Accounts non–government • Amount of grant payments and grants community • Program area as per Budget paper organisations • Program as per Budget paper

Legal Change • Changes in Acts and subordinate legislation Appendix 8. • Significant judicial decisions affecting Legal change agency or users of its services

Economic or • Affecting achievement of Achievements other factors operational objectives Appendix 12. Multicultural policies and services Accounts payments and grants

Appendices • 171 172 Transport for NSW Annual Report 19–20 and activities Management Action Plans Disability Inclusion diversity Workforce Consultants Human resources development Research and Requirement Description • • • • • • • • • • • • • • • • • •

Describe nature andrange ofactivities year inimplementing that plan setting outtheprogress duringthereporting Disability InclusionAct 2014, astatement disability inclusionactionplan underthe If theDepartmentisrequired to have a following year diversity strategies proposed for the the reporting year andthekey workforce the workforce diversity achievements during Additionally, Departmentsmust report on agency by Service thePublic Commission same format asthereport provided to each of employees indiversity groups, inthe both therepresentation anddistribution Departments must report statistics for Or astatement that noconsultants used – – For engagementscosting less than$50,000: – – – greater than$50,000: For eachengagementcosting equalto or Industrial relations policiesand practices Personnel policiesandpractices allowances Exceptional movements inwages, salariesor years category andcompared withpriorthree Number ofofficers andemployees by business allocated unless willadversely affect developmental activitiesincludingresources Completed andcontinuing research and cancellations or delays/amendments/deferments/ of completion, significant cost overruns Major work inprogress, cost to date, dates Major problems andissues which arose achievements reaching previous targets Management improvement plansand strategy reviews Benefits from managementand resulting improvements inachievements performance reviews conducted and Nature andextent ofinternal andexternal and effectiveness performance measures showing efficiency If practicable, qualitative andquantitative

total cost total numberofengagements actual costs identifies thenature ofthe work) title ofproject (shown in away that name ofconsultant Section Inclusion Action Plan Appendix 13.Disability Our employees payments andgrants Appendix 16.Accounts Our employees and development Appendix 4.Research infrastructure projects Appendix 3.Major Corporate governance Requirement Description Section

Land disposal • If value greater than $5 million and not sold Appendix 14. by public auction or tender: Land disposal – list of properties – for each case, name of person who acquired the property and proceeds • Details of family or business association between purchaser and person responsible for approving disposal • Reasons for the disposal • Purpose/s for which proceeds were used • Statement that access to documents relating to the disposal can be obtained under the Government Information (Public Access) Act 2009

Promotion • Overseas visits by employees and officers Appendix 7. with main purposes highlighted Overseas travel

Consumer • Extent and main features of complaints Appendix 1. Customer response • Services improved/changed in response to satisfaction complaints/suggestions

Payment of • Details of performance in paying accounts Appendix 16. Accounts accounts for each quarter, from due dates: payments and grants – current, 0–30, 30–60, 60–90 and 90+ $ amounts – target %, actual % and $ for on time – total dollar amount paid in quarter • Details of accounts due or paid within each quarter – a schedule of the number and dollar amount of accounts/invoices due or paid within each quarter of the financial year as follows, separately disclosed for all suppliers and small business suppliers: – number of accounts due for payment – number of accounts paid on time – actual percentage of accounts paid on time (based on number of accounts) – dollar amount of accounts due for payment – dollar amount of accounts paid on time – actual percentage of accounts paid on time (based on dollar amount of accounts) – number of payments for interest on overdue accounts – Interest paid on late accounts • Commentary on problems affecting prompt processing of payments during the year and on initiatives implemented to improve payment performance

Time for Payment • Where interest was paid due to late Appendix 16. Accounts of Accounts payments, list of instances and reasons for payments and grants delay which caused late payment

Appendices • 173 174 Transport for NSW Annual Report 19–20 activities and insurance Risk management services program policies and Multicultural subsidiaries Disclosure of controlled entities Disclosure of policy attestation risk management Internal auditand Requirement the parent must: For eachpublicsector subsidiary, For eachcontrolled entity: Department headsmust: Description • • • • • • • • • • • • •

affecting theagency insurance arrangements andactivities Report ontheriskmanagementand – – themes are: and Services Program (MPSP).This year’s and themesfrom theMulticultural Policies 2000 that Departmentsreport onprogress Requirement oftheMulticultural NSW Act the Department and services plansofany bodiesreporting to Information asto themulticultural policies multicultural policiesandservice plan Progress inimplementingtheDepartment’s strategies proposed for thefollowing year Statement settingoutthekey multicultural associations (whetherornotincorporated) ventures, partnerships,trusts orothersuch involvement inany othercompanies, joint Include descriptionofnature andextent of accounts performance targets andmeasures and activities andoperations ofeachsubsidiary, Include detailedstatement ofobjectives, to group totals (turnover, profit, assets) andtheirproportion Include key figures for eachsubsidiary held, andthenumber%ofshares held Identify eachsubsidiaryinwhichshares are performance measures Performance targets andactual Name, objectives, operations, activities and insurance activities’ requirement to disclose‘riskmanagement Department’s annualreport, adjacent to the Ensure that thisStatement ispublishedinthe C oftheTPP based ontherelevant template at Annexure requirements’ inanattestation statement Attest to compliance withtheTPP’s ‘core

CALD backgrounds inleadershippositions Increasing theproportion ofwomen from during COVID–19 linguistically diverse (CALD) backgrounds the needsofthosefrom culturally and how Departments have responded to Section management Audit andrisk and services Multicultural policies Appendix 12. of controlled entities Appendix 6.Disclosure of controlled entities Appendix 6.Disclosure management Audit andrisk Requirement Description Section

Agreement with • Description of any agreement entered Appendix 12. Multicultural NSW into with Multicultural NSW under the Multicultural policies Multicultural NSW Act 2000 and statement and services setting out progress in implementing any agreement

Work Health and • Statement setting out WHS performance Appendix 2. Work health Safety (WHS) • Details of injuries and prosecutions under the and safety performance Work Health and Safety Act 2011

Financial • Inclusion of Financial Statements Audited Financial Statements • Controlled Entities’ Financial Statements Statements (Volume 2) • Audit Opinion on Financial Statements • Response to significant issues raised by Auditor–General

Identification of • At start and finish About this report audited financial (Volume 1) statement Audited Financial Statements (Volume 2)

Inclusion of • Unaudited financial information to be N/A, see Audited unaudited financial distinguished by note or otherwise Financial Statements statement (Volume 2)

Additional matters • Statement of the action taken by the Inner cover for inclusion in Department in complying with the Appendix 11. Privacy annual reports requirements of the Privacy and Personal Management Plan Information Protection Act 1998 and Appendix 16. Accounts statistical details of any review conducted by payments and grants or on behalf of the Department under Part 5 of the the Act. • After balance date events having a significant effect in succeeding year on: – financial operations – other operations – clientele/community served • Total external costs (such as fees for consultants and printing costs) incurred in the production of the report • The website at which the report may be accessed (or the Department’s website)

Numbers and • Number of senior executives employed at Our executives remuneration of the end of the reporting year broken down senior executives by band and then gender within each band, compared with the numbers at the end of the previous reporting year • Average total remuneration package of senior executives in each band at the end of the reporting year, compared with the average at the end of the previous reporting year • The percentage of total employee–related expenditure in the reporting year that relates to senior executives, compared with the percentage at the end of the previous reporting year

Appendices • 175 176 Transport for NSW Annual Report 19–20 Determination of Price Implementation policy attestation Cyber security Access) Act 2009 Information (Public Government Requirement addressing thefollowing: annual report attestation statement Department headsmust includean Description • • • • • • • • • •

recommendation ofTribunal then: If agency subjectto determination or has beenundertaken an alternative independentreview oraudit Security ManagementSystem isinplace or certification ofthe Agency’s Information business executives) the previous 12months (involving senior arrangements, andhasbeentested over components ofbusiness continuity plan, itisintegrated withthesecurity the Agency hasacyber incidentresponse Agency governance forums cyber security isappropriately addressed at security risks the Agency hasassessed itscyber specified inSchedule3 be partofandincludedintheparent agency Regulation (subsidiary agency) isdeclared to Each agency referred to inSchedule3ofthe Schedule 2 Statistical information asdescribedin against disclosure presumption ofoverriding publicinterest of information for whichthere isconclusive because theapplication was for disclosure that agency refused, eitherwhollyorinpart, Total numberofaccess applications received applications) applications butnotincludinginvalid during theyear (includingwithdrawn Total numberofaccess applications received result ofthereview any information madepubliclyavailable asa 7(3) oftheAct duringtheyear anddetailsof Details oftheagency’s review undersection – –

reasons for notbeingimplemented details ofimplementation; or statement that itwas implemented and Section statement policy attestation NSW cyber security government information Appendix 5.Access to payments andgrants Appendix 16.Accounts Requirement Description Section

Public interest Separately report on: Appendix 10. Public disclosures (PIDs) • PIDs made by public officials in performing interest disclosures their day–to–day functions as public officials • PIDs not covered above that are made under a statutory or other legal obligation • All other PIDs for each PID, a public authority should disclose the following information: – number of public officials who have made a PID to the public authority – number of PIDs received by the public authority in total and the number of PIDs received by the public authority relating to each of the following: – corrupt conduct – maladministration – serious and substantial waste of public or local government money – government information contraventions local government pecuniary interest contraventions – number of PIDs finalised – whether the public authority has a PID policy in place • Actions taken to ensure staff awareness responsibilities under section 6E(1)(b) of the Public Interest Disclosures Act 1994 have been met

Appendices • 177 Transport for NSW 18 Lee Street Chippendale NSW 2008

Executive Reception Monday to Friday 8.30am to 5.30pm Ph: (02) 8202 2200 Fax: (02) 8202 2209 TTY (Teletypewriter service for hearing and speech impaired customers): (02) 9268 2244 Postal address PO Box K659 Haymarket NSW 1240