IN Adding Value through Partnership PARTNERSHIP Magazine Summer edition, 2016
Procurement Support New Resource Centre In Partnership Summer Edition 2016 2 Contents Page
Success for NWSSP TEL Team at Prestigous HPMA 04 Awards Ceremony
Daniela Becomes Welsh Representative for Employment 05 Lawyers Association
06 NWSSP Colleague Leads the Way at British Dietetic Association Welsh Board Conference
WEDS Support Development of Medical Workforce 07 Strategy for NHS Wales
NWSSP Colleagues Take the Welsh 3 Peaks Challenge for 08 Velindre Cancer Centre
Primary Care Services Director Nominated as Finalist in 10 Institute of Directors (IoD) Wales Awards 11 Primary Care Services Re-attain Customer Service Excellence Award
Procurement Support New Resource Centre for Welsh Ambulance Service 12 & North Wales Fire & Rescue Service
Procurement Work With Public Health Wales in Innovative 14 ‘Our Space’ Evaluation
Procurement Services Support Welsh Blood Service 15 Through Expansion Process
Standardisation at Hywel Dda University Health Board 16 with Implementation of New ‘Pumps Project’ 17 Primary Care Services on the Road
An Update on the Implementation of a Centralised System for Claiming 18 Relocation Expenses for Doctors & Dentists Training Grades
Collaborative Commissioning Programme Inaugural Project on 20 Care Homes
Appliances and Dressings Sourcing Team Winners at National Patient 22 Safety Awards
NWSSP Colleagues Honoured as part of First Unison 23 Health Awards 24 ISO9001 and OHSAS18001 Audit Success for Procurement Services
Fraud Doctor is Told to Repay £75,000 or Face Two Years in Jail After He 25 Moonlighted While Claiming Sick Pay 26 Counter Fraud: Help Protect your NHS from Fraud 28 Engaging with Health Boards & Trusts at the All Wales Planning Event In Partnership Summer Edition 2016 3 Welcome to “In Partnership”, the Magazine for Our Staff, Health Boards & Trusts
This publication aims to highlight some of the recent achievements that the NHS Wales Shared Services Partnership have delivered on behalf of Health Boards and NHS Trusts across Wales.
This Summer edition focuses on a collaborative project led by our Procurement services team in North Wales which involved supporting a new joint resource centre between the Welsh Ambulance Service Trust (WAST) and the North Wales Fire and Rescue Service. They have jointly invested more than £15million in a purpose- built facility, in North Wales which includes an eight-bay fire station, a six-bay ambulance station and top of the range training facilities which demonstrates an innovative collaborative approach to delivering public services.
We have also implemented a centralised system for claiming relocation expenses for Doctors & Dentists Training Grades which has been developed to facilitate a number of benefits including, tighter control and monitoring the scene in terms of his expectation for planning of budgets, central information point for services and the increased need for collaborative stakeholders and centralised reporting facility. working. NWSSP is proactive in consulting and The response to the new system has been very engaging with its customers and the event proved positive and there has been a steady flow of to be an important engagement opportunity to trainees claiming for relocation expenses via the identify how we can continue to work with NHS new system. Wales to develop our services and add value.
This edition also highlights the development of I hope you enjoy reading this edition and if you a Medical Workforce Strategy for NHS Wales have any suggestions for future articles please via the All Wales Strategic Medical Workforce contact our Communications Team. Group (ASMWG) which our Workforce, Education and Development Services (WEDS) recently Tel: 01443 848585 supported. The strategy has been developed to Email: [email protected] help create a sustainable medical workforce that meets the needs of patients in Wales. Neil Frow, I am also pleased to report that in July 2016 Managing Director NWSSP participated in the NHS Wales planning event and peer review session which provided For more news about NWSSP follow us on twitter an opportunity for Health Boards, Trusts and Hosted Organisations to engage with each other @nwssp. to assist in developing Integrated Medium Term Plans (IMTPs) for 2017-2020 and to collectively discuss how to address future challenges including delivering services within budget and adhering to the provisions of the Wellbeing and Future Generations Act. Dr Andrew Goodall, Director General of Health & Social Services/Chief Executive, NHS Wales opened the event and set In Partnership Summer Edition 2016 4 Success for NWSSP TEL Team at Prestigous HPMA Awards Ceremony
Pictured left to right: Hazel Robinson, karen Price, Julie Rogers, Helen Thomas
Technology Enabled Learning (TEL) The scheme gives assurance to organisations team recognised for outstanding that staff are competent and compliant with achievement at Healthcare People the required levels of knowledge to safely and efficiently deliver patient care whilst meeting Management Association (HPMA) service, quality and financial challenges. annual awards event The judges praised the ethos of this project for delivering clear patient outcomes and the project The WfIS Technology Enabled Learning (TEL) provide an excellent role model for collaboration. team scooped the overall winner award and the Chamberlain Dunn learning award for excellence The HPMA Excellence in HRM awards took place in organisational development at the Healthcare at the Westminster Park Plaza in London on Peoples Management Association’s Excellence Thursday 30 June. in HRM awards 2016 with the ‘Once for Wales e-learning programme. Over 470 guests gathered to celebrate the talented HR healthcare teams from across the UK. The project has delivered a ‘one Wales’ national e-learning platform with materials available 24/7, 365 days a year at home or work. Over 200 e-learning courses have been developed for Wales employees leading to approximately 165,000 users registered. The average number of learnings has grown from 500 (2014) to over 20,000 a month (2016). In Partnership Summer Edition 2016 5 Daniela Becomes Welsh Representative for Employment Lawyers Association
Congratulations to Daniela Mahapatra, a Solicitor NWSSP Legal and Risk within our Legal and Risk Services division, who has Services Solicitor Leads from become the Employment L a w y e r s A s s o c i a t i o n the Front for National Lawyer Representative (ELA) (solicitors and barristers) for Wales. Association Daniela Mahapatra The ELA is an apolitical organisation representing the Daniela joined Legal & Risk views and interests of just Services in 2012. over 6,000 specialist, qualified Daniela specialises in employment lawyers in the UK. employment law and has a Since its inception in 1992, great deal of experience of ELA has become the voice of advising NHS organisations on authority in employment law. a wide variety of employment issues. As the Wales Representative for ELA, Daniela is keen to expand Daniela said: “I am delighted to the membership in Wales and to take up the post of Wales extend the reach of ELA beyond Representative and feel the capital city. Daniela hopes privileged to have the to provide more support for opportunity to support newly qualified lawyers in Wales employment lawyers in Wales”. with tailored training sessions including skills based training. In Partnership Summer Edition 2016 6 NWSSP Colleague Leads the Way at British Dietetic Association Welsh Board Conference
ead Dietician for NWSSP Procurement Services, LJessica Bearman, recently spoke at the British Dietetic Association Welsh Board’s recent high profile Conference.
Jessica said:
“I was delighted at being nominated by Bwrdd Cymru, the British Dietetic Association Welsh Board, to speak at their recent “Trust A Dietician” Conference. This provided a high profile opportunity to gain support for implementing healthy, sustainable food Jessica Bearman speaking procurement, a priority area for at the Trust Dietician NWSSP Procurement Services”. Conference
“The opening section of my speech highlighted the worrying “Advocating the importance of “Finally, I concluded with prevalence of food poverty and local sourcing for maximising reference to prudent healthcare health inequalities in Wales. the resilience of our thriving and the need to use food and This set the scene for arguing food sector to create a more catering as a strategic tool for that improving the food prosperous Wales. I raised reducing the costs associated environment in public places concern about the focus on with obesity and malnutrition. represents a cost effective way cost reduction in the food chain to improve the diets of a large causing suppliers to make As a member of Wales Board, sector of the population. more for less, creating lengthy Bwrdd Cymru, it was important supply chains which damage that my speech emphasised This was followed by the environment and the local the strategic role dieticians can highlighting the role of public economy as well as triggering play in shaping the health of food procurement as a food safety scares”. our Welsh population. But I also powerful tool for governments’ wanted to take the opportunity to improve health, to effect “I mentioned the work of to address the Assembly environmental change and to procurement services in Members present and urge create social and economic improving the natural them to invest in improving benefits”. environment and “greening our the food environment in public food industry”. Justifying these places through leadership and “Through regular reference to environmentally beneficial funding expertise”. the Wellbeing of Future practices of reducing waste Generations Act I urged and using less non-renewable “My comments were well dieticians to pay greater energy as proving cost effective received and led to some attention to not only what for ourselves and suppliers”. productive conversations nutritional content our food with the Assembly Members has, but where it is from and and Health Board Executive how it was produced”. Members for gaining support for this agenda”. In Partnership Summer Edition 2016 7 WEDS Support Development of Medical Workforce Strategy for NHS Wales
NWSSP Workforce, Education and Development Services (WEDS) recently supported the development of a Medical Workforce Strategy for NHS Wales via the All Wales Strategic Medical Workforce Group (ASMWG) at a prestigous event in Cardiff
o develop a sustainable medical workforce that Tmeets the needs of patients in Wales, an All Wales Strategic Medical Workforce Group (ASMWG) has been established that provides advice and recommendations to Chief Executives and Welsh Government.
This Group (as part of the remit of NWSSP Workforce, Education & Development Services (WEDS), is helping to develop a Medical Workforce Strategy for NHS Wales and to support this three engagement sessions have been scheduled across Wales.
The first session took place on 26 April at Cardiff City Stadium with attendees from across the health community including Primary Care, Nursing, Associate Healthcare Practitoners, Pharmacy, General Management, Workforce & Organisational Development and Planning and Finance.
Collation of the feedback provided on the day, examples of good practice and seven common themes emerged which provided useful information for the delegates and Group, going forward.
Other events were held on June 9 in North Wales and on July 14 in the south west of Wales. In Partnership Summer Edition 2016 8 NWSSP Colleagues Take the Welsh 3 Peaks Challenge for Velindre Cancer Centre
n 30 April brave NWSSP staff from the OHealth Courier Service, Workforce, Finance, Legal & Over £4000 Risk, GP Trainee scheme, Employment, Procurement and Primary Care Services - along Raised for Cancer with colleagues from Velindre NHS Trust - undertook the Welsh 3 Peaks Challenge. Charity! Organised by Gildas Griffiths and Daniel Preece of NWSSP Fellow Workforce members Charity Evening Health Courier Service, the Carol Clayton and Abi Prewitt From the success of the formidable challenge was agreed; Challenge, Jessica Grainger is undertaken to raise money organising a charity event event and awareness for Velindre Carol said: in September 2016 at the Vale Cancer Centre in Cardiff and “I was really glad to have made Hotel, Cardiff. consisted of scaling the peaks it to the end and the views were of Snowdon, Cadair Idris and spectacular. Thanks to Gildas The event will provide further Pen y Fan within 24hrs. and Dan for organising!” opportunities to raise more money and awareness for Overall, the challenge itself From a personal Velindre Cancer Centre. consisted of a 21-mile trek, viewpoint Abi said: “I’m very ascending 2863 metres and proud that I undertook the If you are interested in afforded the opportunity to see challenge.. no one thought attending please contact and experience some of Wales’s I could do it...but I did! I Jessica: most beautiful scenery. am also really pleased for [email protected] everyone else- it was a once in A fantastic adventure was had a lifetime achievement”. by all as Workforce colleague Jessica Grainger, explained: Fundraising “It was challenging, but To date the challenge has worthwhile...very well organised seen fundraising reach over and I’m really glad to have £4000 in donations with further done it!” donations expected. In Partnership Summer Edition 2016 9 NWSSP Colleagues Take the Welsh 3 Peaks Challenge for Velindre Cancer Centre
Tweets & pictures from the Welsh 3 Peaks Challenge In Partnership Summer Edition 2016 10 Primary Care Services Director Nominated as Finalist in Institute of Directors (IoD) Wales Awards
Dave Hopkins, Director of Primary Care Services, NWSSP
n 2016 the Institute of As Director of PCS, Dave Dave commented shortly after Directors (IoD) Wales has successfully integrated the announcement, Icelebrated the sixth year of regional and national services “Jeff Farrar was an extremely the Institute of Directors Wales and has nurtured a culture of worthy winner in the Director Director of the Year Awards. openness and transparency of Public Service category; allowing a safe environment however, I felt honoured to The Awards enable IoD Wales to where staff have a voice and be mentioned in the same champion success and highlight are encouraged to further their breath as my fellow finalists inspired business leadership careers and where needed to who had made an outstanding showcased at a high profile take measured risks whilst contribution in their particular evening ceremony on 20 May in developing innovative fields”. Cardiff. practices and solutions. Dave continued by saying, The awards have a number of The award for 2016 was won “If nothing else NWSSP, and categories and Dave Hopkins, on the evening by Jeff Farrar in particular Primary Care (pictured) Director of NWSSP recognising his ongoing Services, can be proud that Primary Care Services (PCS), contribution to policing; both the Organisation has been was nominated for the IoD inside of Gwent and in a recognised by such a renowned Wales Director of the year number of pan Wales events. body and my nomination is (Public Sector). Notably, Jeff was responsible a direct result of the way for planning and commanding everyone has pulled together events such as the NATO and embraced our journey in summit in 2014 and the Ryder modernising our services over Cup in 2010. the last 4 years”.
In Partnership Summer Edition 2016 11 Primary Care Services Re-attain Customer Service Excellence Award
Primary Care Services (PCS) re-accredited for UK Government Excellence Standard after rigourous assessment
PCS successfully completed their PCS Director Dave Hopkins: two day annual assessment with “I am extremely pleased to regards to the UK Government's announce that we have been Customer Service Excellence awarded (Compliance Plus) Standard (CSE) on 18 and 19 in 3 assessment categories, February 2016. demonstrating that our behaviours and / or practices Following this assessment PCS exceed the requirements of the will retain the CSE award for standard and are viewed as another 12 months and remains exceptional”. fully compliant with 56 of the 57 assessment categories. The re-accreditation of the CSE Award within Primary Care In order to evidence “compliance Services illustrates the plus arrangements” PCS focused commitment and dedication on two key projects which PCS within the division which have been driving. reinforces NWSSP’s vision of becoming a world-class • Patient medical records - service supporting NHS Wales. Storage and scan on demand • GMS Registration – Compliance Plus means Guidance and that PCS have surpassed instructional guides (GMS1W) the level that must be achieved in all areas to get the CSE award. In Partnership Summer Edition 2016 12 Procurement Support New Resource Centre for Welsh Ambulance Service & North Wales Fire & Rescue Service
he Welsh Ambulance Service and North The project covered a broad spectrum of Wales Fire and Rescue Service have jointly requirements and involved dialogue with Tinvested more than £15million in a purpose- current and new suppliers to ensure the project built facility, in Wrexham North Wales which was moving along to agreed timeframes and includes an eight-bay fire station, a six-bay within budget. ambulance station and top of the range training facilities. The Procurement team actively engaged in regular project meetings ensuring allrequirements Newly-recruited fleet assistants will clean were being met and procedures followed. vehicles after use, enabling clinicians to spend more time face-to-face with patients delivering Support was provided across the following areas: better care for the area. • Furniture Facilities like the rest room, dining room, • Electrical goods communal kitchen, main office, locker room, • Hygiene products meeting and training rooms will be shared by • Video conference equipment both services. • Buildings insurance • Fleet equipment for workshop The North Wales NWSSP Procurement Services • IT Equipment. team were involved from an early stage and throughout the project to completion spanning The end result was a joint facility for two of the an 8 month period to provide governance and Emergency Services. Sonia Thompson, the Welsh support for the project. Ambulance Service’s Head of Operations in North Wales, said: Procurement had initial involvement in providing guidance on purchasing procedures and supplier “This project has been years in the base information for various goods and services. pipeline, so we’re thrilled that the building is now complete”. In Partnership Summer Edition 2016 13 Procurement Support New Resource Centre for Welsh Ambulance Service & North Wales Fire & Rescue Service
Gary Brandrick, Senior Professional and Service Standards Manager for North Wales Fire and Rescue Service, added:
“We’re delighted that this exciting facility has been completed – ...the Centre will deliver both improved facilities for our staff and a better service for the public in the area. Operating from one base will allow greater co-ordination when it comes to responding to incidents and will make the best use of resources for both Gary Brandrick and Sonia Thompson, with of our organisations”. Welsh Ambulance Service staff In Partnership Summer Edition 2016 14 Procurement Work With Public Health Wales in Innovative ‘Our Space’ Evaluation
ublic Health Wales (PHW) and Procurement Services are in the process of evaluating an Public Health Wales Pinnovative procurement for a solution to a new collaborative workspace for PHW. and Procurement This is a fantastic opportunity for collaborative working for both organisations, with the aim of Services Evaluate providing a pioneering and innovative workspace for PHW staff, while also ensuring value for Solution to New money from a Procurement Services perspective.
Utilising the sustainability Risk Assessment Collaborative has allowed the project team to ensure our sustainability objectives are key features of the Workspace requirement. The project team are also hoping that community benefits will be generated via this project. Did you know? The project is expected to be completed by August 2016 and both PHW and Procurement The role of Procurement Services is to Services are very excited to see what design provide a sourcing, supply chain, options are available for PHW to utilise and enjoy purchasing and accounts payable for the years to come. service to health boards and NHS trusts across Wales.
This is underdertaken while supporting the Welsh Government in the deployment of its procurement strategy and providing procurement expertise in specialist project areas. In Partnership Summer Edition 2016 15 Procurement Services Support Welsh Blood Service Through Expansion Process
urrently the Welsh A new Donor Contact Centre Blood Service has been designed and Ccollects, processes, facilitated and Procurement tests, and supplies blood to Services are currently procuring its customer hospitals across new call-centre equipment for South, Mid and West Wales, the Service to be able to answer while collection and supply in calls efficiently and effectively, North Wales is undertaken by 12 hours a day, 5 days a week England-based NHS Blood and Saturdays also. and Transplant (NHSBT). Minibuses and temperature- On 13 June 2012 Lesley controlled vehicles have been Griffiths, the then Health and purchased and delivered, new Social Services Minister stock items have been created announced the Welsh and supplied, and we are in Government's intention to the process of procuring some establish a National Blood portaloos for the Service’s Service for Wales by 2016. donation sessions. The ‘Go-Live’ date for the transition to a National Blood Service for Wales was May 2016. In Partnership Summer Edition 2016 16 Standardisation at Hywel Dda University Health Board with Implementation of New ‘Pumps Project’
n March 2016, Hywel Dda University Health IBoard commenced a roll out of new infusion pumps capable of handling the most basic of infusion therapies through to the most complex and sophisticated infusion therapies demanded by today’s hospitals as a result of a 15 month project with NWSSP Procurement Services.
The Project aimed to replace the exisiting stock and ensure standardisation of pumps, clinical practice and associated consumables within the Health Board and contribute to increased patient outcomes while also saving money.
The project was funded predominantly through the Health Board but also through a successful Welsh Government bid for “Invest to Save” funding of £281,000 that was announced by Jane Hutt, Minister for Finance and Government on the 27 October 2015 to make up the shortfall in funding to complete the project.
The Pump Replacement Project was awarded for seven years to B.Braun Medical Limited and their new pumps bring state of the art safety features to infusion therapy and provide The project has covered a vehicle for the extended Infusion, Syringe, PCA and standardisation of practice TCI pumps and the associated across the Health Board. consumables to complete the standardisation of clinical The Project also has large practice on infusion therapy. financial benefits with project New B.Braun Pumps savings of £228,000 per For further details contact annum. Katharine Fletcher - Senior Procurement Business Manager:
[email protected] In Partnership Summer Edition 2016 17 Primary Care Services on the Road
ywel Dda University A big thank you went to Ceri Did you know? Health Board recently Evans, Alex Evans and Sam Hhosted ‘The Big Event - Johnston for representing NWSSP Primary Care Services Building Resilience in General PCS. They found the event to provides a wide range of Practice’ on 22 June at the be a success with a number services to and on behalf of Halliwell Centre, Carmarthen. of GP practices expressing an Welsh Health Boards and interest in PCS’ services. Welsh Government covering NWSSP Primary Care Services primary care contractors, (PCS) were invited to engage Special thanks were also given appliance contractors, with GPs, Partners, Practice to the Print Room in Mamhilad reimbursements to primary care Managers and Senior Practice Pontypool, for their creativity contractors, post payment Staff to, promote our new and attention to detail in verification (PPV) and patient Patient Medical Record Storage designing a professional looking registration services. and Retrieval Service, share stand and promotional material information regarding other and to everyone who supported The Division also issues services PCS offer and promote the preparations for the day. alerts and hazard warning the use of ActionPoint for distributions to NHS managing queries. contractors, care homes, nursing homes, children homes, This was the second event further educational colleges and PCS had attended and, once independent hospitals on a again, they went armed with national basis. leaflets, booklets, flyers, promotional notepads and pens and the obligatory bowl of sweets. In Partnership Summer Edition 2016 18 An Update on the Implementation of a Centralised System for Claiming Relocation Expenses for Doctors & Dentists Training Grades
or the financial year A centralised process was • Tighter control 2 0 1 5 / 1 6 W e l s h G o v e r n m e n t developed to facilitate a number and monitoring of Fannounced that of benefits: budgets r e l o c a t i o n e x p e n s e s f o r rotational Doctors and Dentists • Single point of • Central information would no longer form part of contact point for stakeholders t h e W a l e s D e a n e r y f u n d i n g irrespective of which allocation to Health Boards and Health Board or Trust • Centralised reporting Trusts for training grade posts, Trainees are currently facility. instead applications would be employed by managed centrally. Responsibility for the new • Simple, accessible and function was assigned to the To facilitate this move Welsh time efficient service NWSSP Payroll Service Government asked NWSSP to – electronic expenses Improvement Team based in develop a system to enable solution Companies House and work appropriate relocation expenses was undertaken to design to be claimed and paid • After a minimal and streamline the process to electronically. set up process the be implemented for August relocation 2015. This approach did not have any account can be utilised financial impact on the trainees throughout their training An electronic application form themselves who continued to (if applicable) was created along with a be able to claim the same level flowchart to determine of expenses as defined by the entitlement. national policy (currently under review). In Partnership Summer Edition 2016 19 An Update on the Implementation of a Centralised System for Claiming Relocation Expenses for Doctors & Dentists Training Grades
A welcome letter was also included in order to give a brief overview of the new process.
A rigorous process to ensure compliance and governance has been developed; claims that are deemed outside of policy but disputed are highlighted to the relevant organisation for a partnership decision on approval.
The response has been very positive and there has been a steady flow of trainees claiming for relocation expenses via the new system. In Partnership Summer Edition 2016 20 Collaborative Commissioning Programme Inaugural Project on Care Homes
he Procurement Services Commissioning Current arrangements in this area are ad hoc Team are currently involved in a complex and lack any cohesive national approach with a Tcollaborative initiative in developing a multitude of variation across the Principality. framework agreement for young adults aged 18 to 64 years of age, with or without nursing All 22 Local Authorities and 7 Health Boards requirements, who need mental health or in Wales are participating in this challenging learning disability support within a Care Home collaborative project which has a combined environment. spend of over £1 billion based on the full 8 year potential duration. The objectives of this landmark project being:
• To improve health and wellbeing of residents within publicly funded externally provided care settings
• To improve quality and safety assurances of the care provided within publicly funded externally provided care settings
• To deliver value for money/reduce overall publicly funded costs of externally provided care. In Partnership Summer Edition 2016 21 Collaborative Commissioning Programme Inaugural Project on Care Homes
This is a “Once for Wales‟ collaborative A major component of this project is the commissioning initiative and takes into Stakeholder Engagement and Communications account national well-being outcomes and the approach for the project, to ensure that requirements of the Social Services and Well- stakeholders are aware of the Programme and the being (Wales) Act 2014, that will come into benefits. It has been a very demanding period to effect on 1 April 2016 alongside aspects of the date for the Commissioning team in supporting/ Wellbeing of Future Generations (Wales) Act running a range of Stakeholder events, including (2015). sessions with bidders.
Following the official launch of the project by The Pre Qualification Stage is ongoing at date Deputy Minister for Health, Vaughan Gething, of this publication with a significant amount of AM, on the 8 October 2015 at Cardiff City data and intelligence being gathered to inform Stadium, feedback received from the health and the Invitation to Tender stage (ITT). The ITT social care professionals was reflected on by the will include a common set of service & quality project group in the planning of the procurement standards, ongoing contract management principles. arrangements and a common & novel pricing/commercial approach. The Commissioning Team have just completed the pre-procurement phase which was designed to finalise the scope, resources, governance and delivery plan for the procurement together with engagement events with key stakeholders including providers of services. In Partnership Summer Edition 2016 22 Appliances and Dressings Sourcing Team Winners at National Patient Safety Awards
n 5 July 2016, the work of OLymphoedema Network Wales in conjunction with NWSSP Procurement Services and the Surgical Materials Testing Laboratory (SMTL) was formally recognised as part of the Patient Safety Awards 2016.
These coveted awards seek to recognise truly outstanding achievements within NHS and Independent Healthcare organisations and numerous worthy initiatives are reviewed by the judges every year.
The recent procurement process for Lymphoedema & Compression Products (AW4573), which resulted in substantial changes to Picture includes: Thomas Dumbleton (Procurement Services), Caity the range of products used Thomas (Lymphoedema Network Wales), Gavin Hughes (SMTL), in Wales, a new national Louise Barry (SMTL), Melanie Thomas (Lymphoedema Network formulary for such products and Wales), Karen Morgan (Lymphoedema Network Wales highlighted significant quality concerns within the market following SMTL Testing, was put Representatives from all three All entrants demonstrated that under the spotlight following a organisations were present they are striving to improve submission by Lymphoedema at the Award Ceremony in patient safety in healthcare Network Wales. Manchester Central Conference and the judges were very Centre for the announcement impressed with the high The Appliances and Dressings that this project had been standard. Now in their 8th Sourcing Team were ecstatic to awarded as outright winners of year, the Patient Safety Awards find that the contract had been the category. continue to recognise and shortlisted in the “Procurement: reward outstanding practice Patient Safety” category in May, The team beat a number of within the NHS and independent but daunted by the prospect of strong entries from: healthcare organisations. a gruelling interview with the judging panel to reach the next • Abertawe Bro Morgannwg stage. University Health Board • Derby Teaching Hospitals Fortunately, the presentation, Foundation Trust delivered by Melanie Thomas • Hertfordshire Partnership and Karen Morgan of Foundation Trust Lymphoedema Network Wales • Ingenica Solutions and Thomas Dumbleton from • Nottingham University Procurement Services, was well Hospitals; and received by the judges who • University Hospital of North were highly complimentary Midlands. about the project and its contribution to patient care. In Partnership Summer Edition 2016 23 NWSSP Colleagues Honoured as part of First Unison Health Awards
UNISON Cymru/Wales held its first NHS Awards on 6 July in Cardiff.
The Union celebrated the individual contributions of healthcare workers at a gala dinner in the company of Welsh Health Minister Vaughan Gething Cabinet Secretary for Health, Wellbeing and Sport. Dawn Bowden AM and senior UK officials from the million-strong public services union.
UNISON’s prestigious Health Awards are presented to Welsh Mary Hopkins, Alwyn Hockin (both NWSSP), Claire Lam - (Welsh NHS members in recognition Blood Service Steward) Andrew Fletcher -(NWIS Steward) of the valuable contribution Bottom row: Margaret Thomas, Amanda Osborne, (both NWSSP) they make in their workplace. Rachel Price Unison Regional Organiser) and Wendy Dearing - Candidates have been nominated NWIS by healthcare peers for ‘going the extra mile’ in patients’ care, Donna Hutton, UNISON being a positive role model for Cymru/Wales Head of Health colleagues and helping to make said: Did You Know? the NHS a national treasure. “The NHS in Wales has just UNISON is one of the UK’s Awards for contributions at come through some of the largest trade unions, serving Branch level were also presented toughest challenges in its more than 1.3 million members. to a number of NWSSP staff that history. We would not have included: done that without the hard They represent full-time and Mary Hopkins - I.T Services; work of those staff working in part-time staff who provide Alwyn Hockin- Procurement the NHS in Wales today. Every public services, although they Services and Phil Byfield - healthcare worker is a hero to may be employed in both the Business Support. their community”. public and private sectors.
Vaughan Gething AM, Cabinet They also develop public service Secretary for Health, Well-being campaigns in support of quality and Sport said: public services, in defence of the NHS, and all public services, “It gives me great pleasure to building political influence, attend the inaugural UNISON forging alliances with unions, Welsh NHS Awards ceremony appropriate campaigning and which recognises the dedication community groups. Phil Byfield (pictured) said: of staff across Wales and to present the award for “I am delighted to have been ‘Outstanding Person’. recognised by my peers for some of the union based work I have “Appreciating the day-to-day co-ordinated over the past few pressures all of us are under, it years. This really is an honour is important to come together and I am pleased to be part of to recognise the impressive Unison going foward”. commitment of individuals and teams and celebrate outstanding work”. In Partnership Summer Edition 2016 24 ISO9001 and OHSAS18001 Audit Success for Procurement Services
he ISO 9001(Quality Management Systems) Tand OHSAS 18001 (Health & Safety) External Assessment Audit by SGS was recently completed for NWSSP Procurement Services, following an extensive 7 day audit across the whole of the division.
The audit was ultimately successful and means that Procurement retain their certification for another year.
The final report has now been received and Procurement have two minor non compliance reports raised, one against the Health & Safety management system and Objectives, the other on Corrective Action – investigation and follow up on customer survey results.
Further details on the non- compliances raised will be discussed with Senior Managers and fed back to staff.
The auditor was impressed with the improvements that he saw at Bridgend Stores and St Athan premises.
Graham Davies - Head of Supply Chain at Bridgend Stores, expressed his thanks to the team for their excellent hard work and determination in making significant changes at Bridgend Stores that have obviously made an impression with SGS.
Procurement Services Director Mark Roscrow also praised the staff and noted the excellent turn around and hard work by staff.
A copy of the final report is available on the Procurement Services website. In Partnership Summer Edition 2016 25 Fraud Doctor is Told to Repay £75,000 or Face Two Years in Jail After He Moonlighted Whilst Claiming Sick Pay
gynaecologist who defrauded NHS Wales Aby working while sick has been given a Confiscation Order of £75,620.73 at Cardiff Crown Court (13th June 2016), following action by NHS Counter Fraud Service (Wales).
Anthony Madu, 47, of The Oaks, Woolwich, London, must pay the money within six months and failure to do so will result in 2 years’ imprisonment. He was found guilty in December 2014 of six counts of fraud and sentenced to two years’ imprisonment (suspended) and 150 hours’ community service. Anthony Madu outside Madu worked in a number Cardiff Crown Court of hospitals while on paid suspension and sick leave from Cardiff & Vale University Dr Madu earned an extra the Proceeds of Crime Act Health Board, which employed £69,000 at these other (2002) and this allows us to him between August 2009 and hospitals in addition to his recover monies that have been June 2010. By October 2009 Cardiff & Vale University Health defrauded from NHS Wales”. he had been suspended due to Board salary. This secondary concerns over his professional employment was never declared For more information conduct and integrity. In March to his employer, as was legally contact the NHS Fraud 2010, Dr Madu informed the required. Service (Wales) at Health Board that he was receiving counselling and Cheryl Hill, Counter Fraud 01495 334101 medical help, and was not able Specialist, NHS Counter Fraud to work, supplying a medical Service (Wales) said: “This is a certificate covering 23rd very satisfactory outcome for January - 2nd June 2010. taxpayers. Dr Anthony Madu defrauded the NHS of money The Health Board terminated which should have been spent Madu’s employment on 10th on patient care. His dishonest June 2010. It was later actions should not reflect upon discovered that Dr Madu had the good work undertaken been working as a locum at by the vast majority of NHS Scarborough District Hospital, employees”. Yorkshire while on sick leave. Investigators established that David Rees, Deputy Manager, Dr Madu had also worked at NHS Counter Fraud Service Sandwell General Hospital, West (Wales) added: STOP Midlands and The Royal Oldham FRAUD Hospital, Greater Manchester, “Working closely with NHS throughout this sick period. Protect, the NHS Counter He was arrested in November Fraud Service (Wales) plays a 2011. vital role in the fight against economic crime in the NHS. We investigate Fraud and conduct Financial Investigations under In Partnership Summer Edition 2016 26 Counter Fraud: Help Protect your NHS from Fraud
Patient Lied to Several GPs NHS Worker A patient who registered herself at a number of GP Jailed for Fraud practices in order to fraudulently obtain prescriptions was A former Cardiac sentenced at Cardiff Magistrates Court to 20 weeks Physiologist was imprisonment (suspended) and was ordered to comply with jailed, after pleading guilty a Rehabilitation Activity Requirement (RAR) order of 35 days. to two counts of Fraud by she was also ordered to pay £1,318.16 to Cardiff and Vale False Representation at UHB as compensation and £750 costs. Birmingham Crown Court. He was sentenced to three years‟ imprisonment for each charge, Taxi Driver on Sick from NHS to run concurrently. A former Healthcare Support Worker employed by Aneurin Bevan Health Board was sentenced at Newport He had provided his employer, Magistrates Court after pleading guilty to Fraud by Failing the Foundation Trust, with to Disclose Information, contrary to S1 (3) of the Fraud Act false certificates as proof of 2006. his qualifications. However, the examining board later He had previously informed his employer he had additional confirmed that he had no employment as a taxi driver, which was agreed as long as it qualifications. did not impact his primary role.
Whilst on sick leave between November 2014 and March 2015, he drove a private taxi on 122 occasions. The Health Board had refused him permission to work as a taxi driver whilst he was on sick leave and had also offered him alternative work £ within the Health Board. £ Petty Cash Stolen £ An employee, who used money from the NHS petty cash £ to buy alcohol, perfume and food for her own personal £ use, was sentenced at Mold Crown Court to 8 months imprisonment (suspended) and a 12 month community £ order of 150 hours unpaid work. Over an 18 month period, she repeatedly forged the signatures of two fellow employees, to give the impression that payments were authorised and she then stole £13,347.05. She pleaded guilty to two counts of False Accounting, contrary to section 17 of the Theft Act 1968. In Partnership Summer Edition 2016 27 Counter Fraud: Help Protect your NHS from Fraud In Partnership Summer Edition 2016 28 Engaging with Health Boards & Trusts at the All Wales Planning Event
Colleagues from NWSSP and across NHS Wales discuss plan for the future at the Cardiff IMTP event
n the 13 July 2016 an NHS Wales planning The itinerary also included a launch of the event and peer review session was held NHS Wales Academy Programme for Learning Oat the All Nations Centre in Cardiff which specifically for nurturing planning skills for the provided an opportunity for Health Boards, Trusts future and Simon Dean, Deputy Chief Executive and Hosted Organisations to engage with each gave an informative presentation on the benefits other to assist in developing Integrated Medium of the programme, an introduction to peer review Term Plans (IMTPS’) for 2017-2020. from Samia Saeed-Edmonds, Assistant Director of Planning, Cwm Taf and Mary McKerrow, Head of Paul Thomas, Director of Employment Services, Planning, Welsh Government and included Sharon Lloyd, IMTP lead, Marie Claire-Griffiths, workshops which covered: Project Manager, Linsay Payne, Head of Finance and Jacqui Maunder, Head of Corporate Services were in attendance to learn about the planning needs of Health Boards, Trusts and other hosted Organisations to assist in developing NWSSP’s next IMTP.
Andrew Goodall, Director General of Health & Social Services/Chief Executive, NHS Wales opened the event and set the scene in terms of his expectation for planning services in the near future and the increased need for collaborative working. He also provided an opportunity for attendees to put questions to him on important planning issues. In Partnership Summer Edition 2016 29 Engaging with Health Boards & Trusts at the All Wales Planning Event
Marie-Claire Griffiths said: • Prudent Healthcare - Explored what organisations were planning to do to further “The peer review session was a useful opportunity embed prudent during 2016/17 and focus on to get involved in the planning process and to examples of best practice, building on existing engage with NHS colleagues to identify local work priorities that NWSSP could factor into its • Prevention - Looked at the impact of good planning for delivering all Wales services”. prevention strategies in early childhood on health in later life, focusing particularly on adverse childhood experience What is the • Wellbeing of Future Generations - the implications of the Act, with the focus being IMTP? on what we are doing to implement it and the role of Public Service Boards All NHS organisations in • Capacity and Demand - The scope of capacity Wales are required to devise and demand across population, health board an Integrated Medium Term and within hospital/speciality levels Plan (IMTP) which is a statutory • Unscheduled Care – Holding Back the Tide requirement for all NHS bodies of Demand- looked at understanding acuity, to demonstrate corporate and the potential for using joint initiatives to priorities and actions acting as reduce demand, including case studies, as the vehicle for strengthening well as looking at options around higher acuity existing partnerships and home care forging new partnerships across • Primary and Community Care - A look at the the public and third sectors, key issues from a primary, community and acknowledging that securing mental health perspective, and a chance to many health outcomes for consider how this impacts across the patient populations will depend upon pathway. more than one organisation playing their part.
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