Janitorial Industry Analysis February 2015

Total Page:16

File Type:pdf, Size:1020Kb

Janitorial Industry Analysis February 2015 Janitorial Industry Analysis February 2015 S Executive Summary 2 Industry Overview 3 Publicly-Traded Companies 7 Mergers and Acquisitions Transactions 9 O N T E C About Scott-Macon 20 Overview of the Janitorial Industry February 2015: Industry Report Dear Clients and Friends, Scott-Macon is pleased to present you with our analysis of the Janitorial Market. This report reviews janitorial companies from three perspectives: • Industry Overview – Pages 3 through 6 present an analysis of the janitorial industry’s important trends. • Publicly-Traded Companies – Pages 7 and 8 present comparable publicly-traded companies and their valuation metrics. • Mergers and Acquisitions – Starting on page 9 we present a table of selected Janitorial Industry M&A deals since 2010. Following are the summary valuation statistics: Revenue EBITDA Revenue EBITDA MERGERS & ACQUISITIONS Multiple Multiple PUBLICLY-TRADED COMPARABLES Multiple Multiple Mean 0.6x 8.3x Mean 1.4x 11.0x Median 0.5x 8.2x Median 1.0x 10.7x I would welcome your call or email to discuss your corporate development plans or answer any questions you may have about this article or Scott-Macon’s merger and acquisition advisory and capital raising capabilities. Sincerely yours, Nathan D. Cortright Managing Director Group Head – Business Services Investment Banking [email protected] Telephone: 212-755-8200 Janitorial Industry Overview Introduction Exhibit 1: Janitorial Industry Revenue 2010 - 2018 The Janitorial Industry comprises establishments primarily engaged in cleaning building interiors, interiors $70.0 of transportation equipment (e.g., aircraft, rail cars, ships), $65.0 and/or windows. Industry activities include contract cleaning services for factories, retail outlets, shopping $60.0 centers and malls, business and government offices, trains and airlines and housecleaning services. Globally, janitorial $55.0 ($ Billion) ($ and carpet cleaning services companies are more common $50.0 in industrialized countries. The Janitorial Industry is expected to grow at a faster rate than GDP through 2018. $45.0 Improvements in the general economy, as shown in Exhibit $40.0 1, will drive future growth. 2010 2011 2012 2013 2014 2015 2016 2017 2018 Source: tradingeconomics.com, IBISWorld The industry is segmented into commercial and residential cleaning services. The commercial sector Exhibit 2: Major Market Segment (2014) mainly comprises office buildings, municipal structures Healthcare Facilities 4.7% and retail spaces, while the residential sector includes Industrial Government Plants single-family homes, apartments and condos. 6.2% Educational and healthcare facilities represent the 6.1% biggest growth areas for the industry. The educational Residences segment includes janitorial services that are provided to 7.0% colleges, universities and professional schools. Over the Retail Offices Complexes 32.0% past five years, this segment has grown as an increasing 12.3% portion of municipal school districts and public universities have opted to privately outsource janitorial services. The majority of revenue is derived from the commercial and retail sectors. These are the mainstays of Educational Facilities the industry, although they remain very price competitive. 31.7% Source: IBISWorld 3 Janitorial Industry Overview Competitive Landscape The Janitorial Industry has few barriers to entry, • There are over 829,522 businesses Competition operating in janitorial services in the due to a low level of market share concentration and low (Very High) capital investment requirements. As you can see from United States Exhibit 3, the top four players in the industry account for less than 10.0% of the available market in 2014. There are an estimated 829,522 companies competing in the Concentration • The top four companies only comprises industry. Commercial cleaning contracts are typically for (Very Low) 7.9% of the industry’s revenue one year and can be terminated by the operator or client with 30 to 90 days of notice. Companies typically bid on contracts, a factor that makes price-based competition important for this industry. • Through 2018, industry revenue is forecast Life Cycle Stage There is also a low level of training required for to increase at an average annual rate of (Mature) industry employees, thus labor is not expected to be a 4.3% significant barrier to entry. Competition within this industry is high but steady, since many companies operate with a small share of the market. Typical wages Capital • Costs are largely related to labor and for industry employees average $14,753. There are no Intensity cleaning supplies used during service licenses or regulations exclusive to this industry, apart (Low) requests from meeting all general state occupational health and safety regulations, including the use and safe storage of all cleaning chemicals and compounds. Technology • Most of cleaning supplies are easy to use Change Exhibit 3: Industry Market Share and require very little training Jani-King International Inc (Low) 1.2% DTZ Other <1.0% Companies 92.1% ServiceMaster • There are no licenses or regulations <1.0% Regulation & exclusive to the janitorial industry, apart Policy from meeting all general state occupational (Light) ABM Industries Inc. health and safety regulations 4.9% Source: IBISWorld 4 Janitorial Industry Overview Exhibit 4: Products and Services Segmentation (2014) Commercial cleaning is the largest industry segment, making up 77.6% of industry revenue in 2014. Growth has Damage occurred in this segment in the past five years due to the Residential Restoration Cleaning outsourcing of cleaning services and investment in new Cleaning 7.0% 4.6% buildings, particularly in the educational, healthcare, penal, Other food processing and pharmaceuticals manufacturing 10.8% industries. Residential cleaning services will account for an estimated 7.0% of the industry’s revenue in 2014. This Other segment has fallen as a share of revenue over the past five Commercial Cleaning years primarily because of decreased disposable income 18.6% Standard Commercial during the recession and the slow recovery period. Cleaning 59.0% Damage Restoration Services is expected to account for 4.6% of industry revenue. These services generally encompass water extraction dehumidification, mold and mildew remediation, debris removal and site reconstruction, depending on the cause. Source: IBISWorld Key External Drivers • Number of Businesses – Growth in the number of business operators creates a large potential client base for industry operators. • Office rental vacancy – When the office vacancy rate is low, there is greater demand for janitorial cleaning services. • Corporate profit – As corporate profit rises, businesses typically expand, therefore more janitorial services are required to clean additional offices, retail stores, restaurants and malls. • Value of private nonresidential construction –Nonresidential construction is a major market for industry services and therefore serves as a leading indicator of demand. • Households earning more than $100,000 – Households in the highest income brackets have the greatest propensity to purchase housekeeping services, due to their greater amount of disposable income and larger estates. • World price of crude oil – When the price of gas rises, transportation costs increase for industry operators. 5 Janitorial Industry Overview 20 20 Industry Trends Key Features of a Mature Industry There are a number of trends that can be • Revenue grows at same pace as economy 15 Quality Growth • Company numbers stabilize; M&A stage observed regarding the industry’s overall growth High growth in • Established technology & processes 15 • economic importance; Total market acceptance of product & brand characteristics. The Janitorial Services industry is • Rationalization of low margin products & weaker companies close brands starting to enter the mature phase of its industry 10 Maturity down; developed Company technology and markets life cycle due to recent consolidation. Despite the 10 consolidation; level Quantity Growth of economic Janitorial industry entering the mature stage, a Many new companies; 5 importance stable Landscaping Services minor growth in new wave of growth (4.3% CAGR through 2018) Painters 5 Janitorial Services Landscaping ServicesFence & Swimming Pool Constructioneconomic importance; is emerging, fueled by the rise in consumer Painters substantial technology JanitorialDepartment Services Stores ChemicalFence Wholesaling & Swimming Pool Construction change income (residential cleaning growth), increase in 0 Department Stores Chemical Wholesaling business confidence (office cleaning) and rise in 0 Growth % in share of economy manufacturing (industrial cleaning). Through economy of share in % Growth -5 2018 the industry revenue is forecast to increase Decline at an average annual rate of 4.3%; this is 1.6% -5 Shrinking economic importance greater than the United States annualized GDP -10 growth of 2.7% over the same period. -10 -5 0 5 10 15 20 -10 % Growth in number of establishments -10 -5 0 5 10 15 20 % Growth in number of establishments Source: IBISWorld The Janitorial Services industry will encounter promising conditions over the four years to 2018, due to an expected Number of Businesses Office Rental Vacancy upswing that will be caused by the recovering economy. As a 3 18 result, industry revenue is forecast to increase at an average 2 16 annual rate of 4.3% to reach $64.2 billion in 2018. Demand for 1 14 domestic cleaning services is also expected
Recommended publications
  • View Annual Report
    Costain Group PLC PLC Costain Group Costain House Nicholsons Walk Being Number One Maidenhead Costain Group PLC Berkshire SL6 1LN Annual Report 2005 Telephone 01628 842444 www.costain.com Annual Report 2005 Costain is an international Financial calendar engineering and construction Half year results – Announced 31 August 2005 Full year results – Announced 15 March 2006 company, seen as an Report & Accounts – Sent to shareholders 28 March 2006 Annual General Meeting – To be held 27 April 2006 Half year results 2005 – To be announced 30 August 2006 automatic choice for projects Analysis of Shareholders Shares requiring innovation, initiative, Accounts (millions) % Institutions, companies, individuals and nominees: Shareholdings 100,000 and over 156 321.92 90.39 teamwork and high levels of Shareholdings 50,000 – 99,999 93 6.37 1.69 Shareholdings 25,000 – 49,999 186 6.01 1.79 Shareholdings 5,000 – 24,999 1,390 13.78 3.87 technical and managerial skills. Shareholdings 1 – 4,999 12,848 8.06 2.26 14,673 356.14 100.00 Secretary and Registered Office Secretary Registrar and Transfer Office Clive L Franks Lloyds TSB Registrars The Causeway Registered Office Worthing Costain Group PLC West Sussex Costain House BN99 6DA Nicholsons Walk Telephone 0870 600 3984 Maidenhead Berkshire SL6 1LN Telephone 01628 842444 www.costain.com [email protected] Company Number 1393773 Shareholder information The Company’s Registrar is Lloyds TSB Registrars, The Causeway, Worthing, West Sussex BN99 6DA. For enquiries regarding your shareholding, please telephone 0870 600 3984. You can also view up-to-date information abourt your holdings by visiting the shareholder web site at www.shareview.co.uk.
    [Show full text]
  • Costain Group PLC Scrip Dividend Scheme
    THIS DOCUMENT IS IMPORTANT AND REQUIRES YOUR IMMEDIATE ATTENTION. If you are in any doubt as to any aspect of the proposals referred to in this document or as to the action you should take, you should seek your own advice from a stockbroker, solicitor, accountant, or other independent financial adviser authorised under the Financial Services and Markets Act 2000. If you have sold or otherwise transferred all of your shares in Costain Group PLC (the ‘Company’), please pass this document together with the accompanying documents to the purchaser or transferee, or to the person who arranged the sale or transfer so they can pass these documents to the person who now holds the shares. Costain Group PLC (incorporated and registered in England and Wales under number 01393773) Notice of Annual General Meeting and Explanatory Notes to Shareholders Your attention is drawn to the letter from the Chairman of the Company which is set out on page 3 of this document and which recommends you to vote in favour of the resolutions to be proposed at the Annual General Meeting. Notice of the Annual General Meeting of the Company to be held in The More Suite, 2nd Floor, Dexter House, No 2 Royal Mint Court, Tower Hill, London, EC3N 4QN on Wednesday 8 May 2013 at 11.00am is set out on pages 4 to 8 of this document. If you are unable to attend the Annual General Meeting, please complete and submit the form of proxy enclosed with this document in accordance with the instructions printed on the proxy form.
    [Show full text]
  • Highways Agency Supplier Recognition Scheme 2011
    Highways Agency Supplier Recognition Scheme 2014 Best Practice Report Introduction This report looks to highlight the key aspects of the winning and highly commended entries in each category. Background 2014 was the fourth year of the Highways Agency Supplier Recognition Scheme. The annual recognition scheme highlights the vital contribution made by the Agency’s suppliers who help it operate, maintain and improve England’s network of motorways and A roads. This year entries for the awards increased significantly – as 118 bid for the honour to receive public recognition from the Agency across seven categories. These included joint ventures, the extended supply chain and small and medium enterprises. 2014 Winners and Highly Commended The Highways Agency received 118 entries from 50 entrants which included single suppliers and joint ventures. The following winners and highly commended were chosen: Winners Highly Commended Building and Sustaining Capability Costain Carillion Civil Engineering Customer Experience Carillion Civil Engineering Mouchel (Designer) & Carillion (Delivery Costain Ltd Partner) Delivering Sustainable Value & Solutions Costain Group plc Interserve Construction Limited Sir Robert McAlpine & AW Jenkinson Managing Down Cost/Improving Value Carnell Group Carillion Civil Engineering WSP Skanska Balfour Beatty/Atkins Delivery Simulation Systems Limited Team Promoting Diversity & Inclusion EM Highway Service Limited & BAM/Morgan Sindall JV Recycling Lives Safety, Health & Wellbeing Carnell Group A-One+ Integrated
    [Show full text]
  • What Makes an Outstanding Finance Director?
    what makes an outstanding finance director? “ Right now as an FD, you can have a major impact – and if you don’t seize the moment they’ll find somebody else who will.” Steve Marshall, Chair, Balfour Beatty Plc In association with Directorbank Group Directorbank Group Comprising two market-leading brands, Hanson Green and Directorbank, the Directorbank Group offers a complete range of board level recruitment solutions to the full spectrum of companies from private equity backed businesses and family firms to FTSE and AIM listed organisations. Finance Director appointments are delivered by search consultants with many years experience in this specialist market. Directorbank is a leading provider of executive, Hanson Green is a specialist board practice Grant Thornton UK LLP is a leading financial and business adviser, operating non-executive and interim directors with a search firm with a market leading position in out of 28 offices. Led by 215 partners and employing nearly 4,000 of the market-leading position in the private equity the appointment of chairman and non-executive profession’s brightest minds, we provide personalised assurance, tax and sector. directors and a respected executive search specialist advisory services to over 40,000 individuals, privately-held practice. businesses and public interest entities. More than 70 leading private equity houses from across Europe retain Directorbank’s Hanson Green’s proven track record of solving Our offer to the market is great depth of expertise, delivered in a distinctive services to gain access to their exceptional clients’ recruitment challenges, combined with and personal way. Through proactive, client-centric relationships, our teams network of top level board directors for their the unrivalled quality of their service, has made deliver solutions to problems, not pre-packaged products and services.
    [Show full text]
  • Consultees for the Implementation of the Sustainable Drainage
    Department for Environment, Food and Rural Affairs December 2011 Consultees list for the consultation on national build standards and automatic adoption arrangements for gravity foul sewers and lateral drains Contents About this document ................................................................................................................. 1 Our consultees ......................................................................................................................... 1 About this document The consultation describes how Government proposes to implement the Flood and Water Management Act 2010 (the Act) for the construction standards and automatic adoption of new- build sewers England. It should be noted that this list of consultees is not exhaustive. We welcome views from anyone expressing an interest in the consultation. Although not specified on the list, some individuals and all the local authorities in England have been contacted. These authorities include borough, district, city and county councils. It should be noted that the Welsh Government is consulting separately on this subject. Our consultees 2B Landscape Consultancy 365 Environmental Services 3e Consulting Engineers Ltd A.L.H. Environmental Services Aberyswyth University ACO Technologies plc Alde and Ore Association Allen Pyke Association Albion Water Allianz Insurance All Internal Drainage Boards All Local Authorities All Parliamentary Group on sewers and sewerage All Parliamentary Group on Water Amey Anglian (Central) Regional Flood Defence Committee Anglian
    [Show full text]
  • Marketplace Sponsorship Opportunities Information Pack 2017
    MarketPlace Sponsorship Opportunities Information Pack 2017 www.airmic.com/marketplace £ Sponsorship 950 plus VAT Annual Conference Website * 1 complimentary delegate pass for Monday www.airmic.com/marketplace only (worth £695)* A designated web page on the MarketPlace Advanced notification of the exhibition floor plan section of the website which will include your logo, contact details and opportunity to upload 20% discount off delegate places any PDF service information documents Advanced notification to book on-site meeting rooms Airmic Dinner Logo on conference banner Advanced notification to buy tickets for the Annual Dinner, 12th December 2017 Logo in conference brochure Access to pre-dinner hospitality tables Opportunity to receive venue branding opportunities Additional Opportunities * This discount is only valid for someone who have never attended an Airmic Conference Airmic can post updates/events for you on before Linked in/Twitter ERM Forum Opportunity to submit articles on technical subjects in Airmic News (subject to editor’s discretion) Opportunity to purchase a table stand at the ERM Forum Opportunity to promote MP content online via @ Airmic Twitter or the Airmic Linked In Group About Airmic Membership Airmic has a membership of about 1200 from about 480 companies. It represents the Insurance buyers for about 70% of the FTSE 100, as well as a very substantial representation in the mid-250 and other smaller companies. Membership continues to grow, and retention remains at 90%. Airmic members’ controls about £5 billion of annual insurance premium spend. A further £2 billion of premium spend is allocated to captive insurance companies within member organisations. Additionally, members are responsible for the payment of insurance claims from their business finances to the value of at least £2 billion per year.
    [Show full text]
  • SRN Brochure
    The Security & Resilience Network Reactive │Proactive │Adaptive Who We Are About Us Pioneered by London First, the Security & Re- Events silience Network is dedicated to helping Lon- don's private sector become more resilient to the growing number of social, physical and technological challenges that have developed Engagement Leadership within this global city. Exchange The Security & Resilience Network supports the view that resilience is not purely about reacting to crises and challeng- es but, rather, requires a proactive and adaptive approach. If The Security & Resilience businesses are to become truly resilient they need to improve Network their knowledge around potential threats and develop strate- gies and capabilities that will allow them not only to withstand shocks and stresses but also to emerge even stronger. London Intelligence Metropolitan Network That's where we come in… With London First representing companies that generate a quarter of London’s GDP, the Security and Resilience Net- work within London First is uniquely placed to help organisa- tions improve their security and resilience by collaborating with official government departments, police and law-en- forcement agencies to build stronger partnerships and learn from best practice. 2 The Network The Security & Resilience Network sits within the larger • Developing a series of events and activities that raise membership of London First, which is made up of 263 organi- awareness of social, physical, technological and opera- sations across the capital. Together, we are able to represent tional challenges to business and support dialogue with a broad base of London's businesses and effectively address public sector organisations. their concerns around security and resilience.
    [Show full text]
  • Engineering Tomorrow Engineering Tomorrow
    COSTAIN GROUP PLC | ANNUAL REPORT 2016 ENGINEERING TOMORROW ENGINEERING TOMORROW Costain helps to improve people’s lives by deploying technology-based engineering solutions to meet urgent national needs across the UK’s energy, water and transportation infrastructures. We have been shaping the world in which we live for the past 150 years. Our people are committed to delivery, performance and reliability. UNIQUE BUSINESS MODEL STRONG MARKET FOCUS CLEAR SET OF PRIORITIES PROVEN TRACK RECORD We offer a broad range Our focus is on meeting urgent Our ‘Engineering Tomorrow’ We have a proven history of of innovative services across national needs in three major strategy outlines the core areas delivering results for all our the whole life-cycle of our areas to improve the quality that we are focusing on in order stakeholders – and continue to customers’ assets, through the of key assets and bring benefits to create a sustainable business. create value for customers, society, delivery of integrated consultancy, to end users. our people and shareholders. asset optimisation, technology Our three business areas: and complex delivery services. 1 Order book 2 Our services: 7 Water Consultancy (advisory, design, programme management) 3 £3.9bn Energy 6 Complex delivery 2016 £3.9bn 4 Technology 5 Transportation 2015 £3.9bn Asset optimisation Our customer-centric approach We are focused on the UK 1. Unique customer focus 2014 £3.5bn enables us to become a trusted market which offers a significant 2. Skills and experience 2013 £3.0bn partner to our customers. opportunity for Costain. of the team Central to this is our people and the expertise and professionalism Our ‘Engineering Tomorrow’ 3.
    [Show full text]
  • Better Best Ideas Extra Information About the Popularity of Stocks Although It Does Improve the Chances
    TIPS IDEAS FARM As with all the data on these pages, the guarantee of securing good share price gains – Better best ideas extra information about the popularity of stocks although it does improve the chances. But such should not be regarded as providing any defini- is the nature of investing and the job of trying to ALGY HALL tive pointers. It is easy for normal market move- make decisions under conditions of uncertainty. ne of the plans when we launched the Ideas ments over the course of a couple of months to A number of the other shares in this week’s OFarm was to keep improving these pages. cause a stock to slip in and out of a fund’s top tips section have also recently appeared on our Readers who have found it useful to know the few positions. This means we can expect a lot of best ideas lists: US drug firmMerck (US:MRK) top positions of the best-performing funds in the changes to simply represent noise. However, (page 32) and defence group QinetiQ (QQ.) given sectors may notice one such improvement hopefully it is of interest to have a clear signpost (page 31). With coronavirus still very much a this week. As well as listing how many of the as to when a new name has appeared on the list. live issue – as we’ve been reminded by recent funds we monitor have a large position in each One such case this week is XPS Pensions infection spikes in parts of the US and UK – both company on the list, there is now also detail of (XPS), which appears as a UK smaller compa- stocks offer some welcome defensive attributes.
    [Show full text]
  • Business Briefing
    Business Briefing 05 June 2015 Business Briefing 05 June 2015 Tony Bickerstaff, Group Finance Director Agenda Meeting National Needs Andrew Wyllie Meeting the National Need for Energy John Pettigrew HS2: A Catalyst for Growth across Britain Simon Kirby BREAK Upgrading the highways infrastructure Graham Dalton Being a partner of choice Costain Business Briefing 05 June 2015 Andrew Wyllie CBE, Chief Executive Business Briefing 05 June 2015 Meeting the National Need for Energy John Pettigrew National Grid Executive Director, UK Change in Energy Landscape Electricity Market Reform A package of measures to………….. Incentivise low carbon investment - Contracts For Difference Manage emissions - Emissions Performance Standard - Carbon floor price support Security of supply - Capacity market Our 2015 Future Energy Scenarios Consumer Gone Green Power More More prosperity Prosperity Less Prosperity No Slow Progression Progression Less Ambition Green Ambition More ambition Changes in Generation landscape Currently New Applicants Plant Type Connected (MW) (MW) Coal / Biomass 20296 280 Hydro 3775 3029 Interconnector 4364 8205 Nuclear 9937 17737 Oil & AGT 800 0 Wind Offshore 4328 32791 Wind Onshore 2953 7144 Gas 28060 21044 Total 74513 90230 Key Investments Our major infrastructure projects (I/C’s in orange) NSN Link – UK / Norway North West Coast - Interconnector Nuclear connection HVDC Eastern Link - Inter connection with Scotland HVDC Western Link - King’s Lynn - Gas- Inter connection fired power station with Scotland connection North Wales - East Anglia
    [Show full text]
  • Enginuity 2017 Competition TEAM IMPROVEMENT TABLE
    Enginuity 2017 Competition TEAM IMPROVEMENT TABLE During period 10 (Early Years) Position Name Sponsor Location Imp rovement 1 The Transatlantic Trade Union Steer Davies Gleave Colombia 21 % 2 Mouchel Scousers WSP UK 19 % 3 Geotopia WSP UK 18 % 4 Prestige Worldwide WSP United States 14 % 5 Taken For Granite Arcadis UK 12 % 6 Le Nain Rouge WSP United States 12 % 7 JaCUB's Builders Jacobs Ireland 11 % 8 Make New Zealand Great Again OPUS International Consultants New Zealand 11 % 9 Global Construction WSP Qatar 11 % 10 The Business Campaigner WSP Qatar 11 % 11 GDL Rail WSP UK 11 % 12 Build Everything Create Anything Beca New Zealand 10 % 13 Making Work Holistic, now part of Enginuity MWH now part of Stantec UK 10 % 14 Creepy Crawleys UK Power Networks UK 10 % 15 Southerners WSP UK 10 % 16 JuMEngi WSP UK 10 % 17 The Brummies WSP UK 10 % 18 TheBestBecaTeamSoFar Beca New Zealand 9 % 19 Bechtel-ligence Bechtel UK 9 % 20 Green is the New Black Cundall UK 9 % 21 FNGenius Mott Macdonald UK 9 % 22 FMAC Construction Mott Macdonald UK 9 % 23 Never Tell Me The Odds WSP United States 9 % 24 Exe-Men WSP UK 9 % 25 CH2Much CH2M UK 8 % 26 #Hatchtag_winning Hatch Canada 8 % 27 Pa-shock Independent UK 8 % 28 Motts Water Warriors Mott Macdonald UK 8 % 29 Magnitude Management OPUS International Consultants New Zealand 8 % 30 Robert's Lucky Birds Robert Bird Group UK 8 % 31 Synergy WSP United States 8 % 32 Unleash the CampbellReith Campbell Reith Hill LLP UK 7 % 33 Cundallicious Cundall UK 7 % 34 JAPK MWH now part of Stantec Taiwan 7 % 35 IJC Ltd MWH now part
    [Show full text]
  • Suppliers Recognised at Agency Awards
    14 HIGHWAYS AGENCY JAN/FEB 2015 www.highways.gov.uk Suppliers recognised at Agency awards The Highways Agency has saluted the suppliers making a difference on national roads – and calls for more as it moves towards being a government-owned company Small and medium-sized enterprises, partnership with Recycling Lives which innovation, and customer and led to two homeless people securing worker care all emerged as employment placements. But there was winners as the Highways Agency still room for the first tier suppliers as Costain won three awards – including announced the results of its Supplier one in ‘Customer experience’ for its Recognition Scheme. work on the M1 junction 28-31 smart The awards for 2014, which were motorway scheme. The company announced in Birmingham in January, had implemented measures including saw small and medium-sized enterprises an ANPR system to give drivers live (SMEs) make their mark by picking up a journey time information as they travel quarter of the honours. through roadworks. The Agency was already celebrating Interserve Construction won the a record number of entries across the ‘Delivering sustainable value and seven categories – with 118 flooding in solutions’ category for its beyond from 50 companies. 2020 sustainability framework; while The annual recognition scheme Carillion impressed judges for its highlights the vital contribution made customer service solutions on the A23 by the Agency’s suppliers who help Handcross to Warninglid scheme. There it operate, maintain and improve the company not only made public England’s network of motorways and liaison available 24/7 for any complaints A roads. In fact more than 90 per cent or queries, it also visited schools for of the work delivered on Agency roads educational talks, raised funds for local is down to the supply chain.
    [Show full text]