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Sustainability Report SUSTAINABILITY REPORT Consolidated Disclosure of Non-Financial Information 2020 pursuant to Article 4 of Legislative Decree No. 254/2016 2020 Sustainability Report This document is a courtesy translation from Italian into English. In case of any inconsistency between the two versions, the Italian original version shall prevail. 1 Contents Letter to the stakeholders ...........................................................................................................................................3 Methodological note ..................................................................................................................................... 4 Reconciliation table with Legislative Decree No. 254/2016 .......................................................................... 5 AdB Group’s main social and environmental controls .................................................................................. 5 1. The AdB Group ................................................................................................................................... 7 Group’s vision, mission and values .......................................................................................................... 8 1.1 Market overview, business model and strategy ...................................................................................... 9 1.1.1 Business Model and Strategic Plan to respond to sector changes ......................................... 11 1.1.2 2030 Agenda: the Group's interaction with Sustainable Development Goals (SDGs) ............ 13 1.2 Group history ........................................................................................................................................ 14 1.3 Ownership and Group structure ............................................................................................................ 15 1.4 Stakeholder engagement and materiality analysis ............................................................................... 19 1.4.1 Materiality Analysis ................................................................................................................. 21 1.5 The organisational model for ethical management of the business ...................................................... 22 2. The strategy for creating value........................................................................................................ 28 2.1 Expanding the network of destinations ................................................................................................ 31 2.2 Developing infrastructure ...................................................................................................................... 33 2.3 Ensuring accessibility and public transport ........................................................................................... 35 2.4 Contributing to regional development ................................................................................................... 38 2.5 Providing a comprehensive high-quality experience ............................................................................. 41 2.5.1 Customer satisfaction and service quality ...................................................................................... 42 2.5.2 Innovation and digitalisation at the service of the business and passengers ................................. 44 2.5.3 Respond to the needs of Passengers with Reduced Mobility (PRM) ............................................. 45 2.5.4 Quality of the commercial offer and of premium services .............................................................. 47 2.5.5 Airport Safety and emergency management ................................................................................. 48 2.5.6 Communicating with and involving passengers ............................................................................. 51 2.6 Protecting the environment and responding to the challenges of climate change ................................ 55 2.6.1 Noise management........................................................................................................................ 56 2.6.2 Energy efficiency and contributions to mitigating climate change .................................................. 57 2.6.3 Air quality ....................................................................................................................................... 60 2.6.4 Management of water resources ................................................................................................... 61 2.6.5 Waste management....................................................................................................................... 62 2.7 Investing in people and their professional development ....................................................................... 63 2.7.1 Management of personnel ............................................................................................................. 64 2.7.2 Diversity and Equal Opportunity .................................................................................................... 67 2.7.3 Performance assessment .............................................................................................................. 68 2.7.4 - Training ....................................................................................................................................... 69 2.7.5 Employee well-being and satisfaction ............................................................................................ 71 2.7.6 Industrial Relations ........................................................................................................................ 73 2.7.7 Occupational health and safety ..................................................................................................... 74 Glossary ........................................................................................................................................................ 76 Table of reconciliation between GRI Standards and material aspects .................................................... 77 GRI Content Index ........................................................................................................................................ 78 Independent Auditors’ Report ..................................................................................................................... 85 2 Letter to the stakeholders The third edition of the Aeroporto G. Marconi di Bologna S.p.A. Group’s Consolidated Non-Financial Information Report finds itself grappling with 2020 which, after years of uninterrupted progress and a record year for passenger numbers in 2019, represented an “annus horribilis” for our airport and the aviation sector. As COVID-19 spread across the globe at the beginning of 2020, governments were forced to implement contagion containment measures, which limited mobility and lead to a substantial drop in traffic at Bologna airport within a very short space of time. Ours was one of the few Italian airports to remain open and operational throughout the year, in line with the provisions of Ministerial Decree No. 112 of March 12, 2020, to provide travel to those in need and to import health care supplies on cargo charter flights. Protecting the health and safety of our employees and passengers was an absolute priority for the Group, which adopted strict sanitation measures to prevent the spread of infection among the airport community. Thanks to the measures put in place to mitigate this risk and to create a safe place for staff and passengers, Bologna airport was the first airport in Europe and one of the first in the world to receive Airport Health Accreditation from ACI World. Particular attention was also paid to providing concrete support to employees during a complex and uncertain time, through measures such as remote working for office employees, a dedicated insurance policy covering COVID-19, and employment support through the Extraordinary Temporary Lay-off Scheme from March 21, 2020, and the Special Temporary Lay-off Scheme from March 22 to June 13, 2021. In this regard, the Group undertakes to monitor further regulatory developments and to seek further solutions through the use of temporary lay-off schemes to tackle the ongoing crisis and safeguard Group employment where possible. Although the pandemic has had a major impact on our lives, and those of our families, local companies, the City of Bologna, Italy, and practically the entire planet, it has in no way dented the Group's understanding of the importance of sustainable development, environmental protection, cultivating the local area, meeting the needs of customers and passengers, and valuing individuals. Employees and members of the Management Board were involved in updating the materiality analysis this year so that we could comprehensively integrate sustainability into our strategic approach and take stock of COVID-19's impact on the Group's priorities. The pandemic has heightened our awareness of the environmental protection actions we can and must take as an airport to mitigate the impact of climate change. These include participating in the Airport Carbon Accreditation scheme promoted by ACI World to monitor and improve the airport sector’s carbon footprint. The Group intends to achieve Level 3 certification in 2021 and to support ACI Europe’s ambitious objective of achieving “net-zero carbon emissions from airport operations" by 2050. What may have seemed like
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