YEARS OF Ministry of Housing and Urban Affairs CELEBRATING Government of India THE MAHATMA 9 4237 Cities 6.53 Lakh Survey Locations Impacting 43 Crore Lives World’s largest cleanliness survey I Years of Celebrating The Mahatma II III IV V Vinod Kumar Jindal Years of Celebrating The Mahatma Message from the Chairman, Karvy First of all, I would like to express my deep gratitude to the Swachh Bharat Mission (Urban), Ministry of Housing and Urban Affairs for entrusting Karvy Data Management Services Limited with conducting the Swachh Survekshan two years in a row. I sincerely hope we have been able to C. Parthasarathy live up to expectations. Chairman, Swachh Survekshan 2019 posed a unique challenge in the Karvy Data Management history of survey research in India, requiring us to complete Services Limited on-ground assessment across 4237 Urban Local Bodies and Cantonment Boards in a mere 28 days. The final scoring and ranking was to be completed in a further 15 days. I am extremely proud of the fact that a team of over 4500 assessors on the ground and nearly 500 people at the back end worked tirelessly to deliver the project without any time overrun or compromise on quality. However, such an effort would not have been possible without the constant guidance and support we received from the Ministry of Housing and Urban Affairs and the spirit of cooperation and support that we received from State Mission Directors and ULB nodal officers. We are truly grateful for the time and interest invested by them in helping us achieve such an Swachh Survekshan ambitious target. 2019 posed a unique Finally, my sincere thanks goes out to the Mission Director, challenge in the history of Deputy Mission Director, and the PMU of SBM (Urban), survey research in India, whose continuous engagement with the Karvy team always requiring us to complete made us feel as part of a larger partnership. I can proudly say on-ground assessment that every one of us have been enriched by this experience. I can see that Swachh Survekshan has become a significant across 4237 Urban Local catalyst towards galvanising a spirit of mass participation in Bodies and Cantonment ‘cleaning’ India and we at Karvy feel privileged to have been Boards in a mere 28 days a part of it. C. Parthasarathy VI TABLE OF CONTENT Section 1: EXECUTIVE SUMMARY 1 Section 2: SWACHH SurvekSHAn 2019 FACTSHEET 4 Section 3: ASSESSMEnT AnD SCORInG METHODOLOGY 8 Section 4: THE Survey Delivery Process 16 Section 5: SURVEY RESULTS 36 Ranking Of 100 ULBs On Basis Of Total Score 37 Ranking Of 100 ULBs On Basis Of Total Score 40 Section 6: THE LIST OF AWARDEES 43 National Level Awards 44 Zonal Awards 90 North Zone Awards 91 East Zone Awards 108 North East Zone Awards 126 South Zone Awards 138 West Zone Awards 154 India’s Best Performing States 171 Best Cantonment Board Awards 185 Best citizen-led intiative 196 Best Ganga Town 200 Section 7: SS2019 DASHboard 203 VII VIII Ye ar s of 9 Cele br ating The Ma ha tm a Executive Summary he primary goal of all Swachh Survekshans is to encourage large scale citizen participation and create T awareness amongst all sections of society about the importance of working together towards making towns and cities a better place to live in. Additionally, these surveys also intend to foster a spirit of healthy competition among towns and cities to improve their service delivery to citizens, and thus steadily moving towards creating cleaner cities. As a prelude to encouraging cities to improve urban sanitation, Swachh Bharat Mission (Urban) of the Ministry of Housing and Urban Affairs had conducted ‘Swachh Survekshan-2016’ for the rating of 73 Urban Local Bodies (ULBs) in January 2016. This was scaled up to cover and rank 434 ULBs in the following year. In 2018, in a bid to scale up the coverage of the ranking exercise and encourage towns and cities to actively implement mission initiatives in a timely and innovative manner, SBM – U had mandated that Swachh Survekshan 2018 covers all ULBs and cantonment boards in the country. This had elicited participation from 4203 ULBs and CBs, covering all states and UTs in the country (barring Lakshadweep). The current Swachh Survekshan, which spanned from 4th of January to 31st of January 2019, has covered a total of 4237 ULBs and Cantonment Boards from all states and UTs, barring the state of West Bengal who had opted not to participate. While in 2018 the ranking of the ULBs was separately done for those with a population of one lakh or more (national ranking) and those below one lakh (state and zonal rankings) with a total of 55 award categories, in 2019, with a view to recognizing good work done by the smaller ULBs towards realizing the dream of a Swachh India, the population categories have been increased to six, viz. greater than 10 lakhs, 3 - 10 lakhs, 1 – 3 lakhs (where a total of 425 ULBs competed for 23 award categories), and 50,000 – 1 lakh, 25,000 – 50,000 and less than 25,000 (where 3750 ULBs competed for 95 zonal awards). In addition, there are seven awards exclusively meant for the 62 Cantonment Boards, six awards meant to recognize outstanding performances by states as a whole, three special category awards for recognizing outstanding citizen-led initiatives towards Swachh Bharat, and three more for the top three Ganga towns. 1 Karvy Data Management Services Limited, who had successfully executed Swachh Survekshan 2018, was once again selected by the Ministry through a competitive QCBS linked bidding and evaluation process for undertaking the 2019 version as well. Prior to the actual commencement of the survey, concerted efforts were made by the SBM – U to strengthen the capacities of the cities to understand the modalities and spirit of the survey. This was first done through a series of workshops organised by the PMU prior to the survey, to familiarize them with the survey methodology, survey process and output indicators. Thereafter, prior to and during the process of the survey, the central helpdesk set up by Karvy also engaged in intensive interaction with individual ULBs, through video conferencing with states, through handholding and follow- up interaction via telephone, emails and chat bots available in the designated web portal www.swachhsurvekshan2019.org. Since citizen participation was a very crucial component of this survey, social media and other traditional media channels were strategically used at both national, state and city levels in order to educate citizens about the objectives of the survey, as well as to reinforce the importance of their participation in Swachh Survekshan 2019. This effort was further reinforced by the extensive use of Twitter, Facebook and Instagram by KARVY to launch and sustain three online campaigns (GarvHai, MyGreenHabit, JholaChallenge) which together have garnered close to 65 lakh social media reach. When the first Swachh Survekshan was started in 2016, it was designed to be a monitoring tool. Subsequent Survekshans have focused on output and then then outcome level indicators. Having achieved most of the outcome targets the focus of the current Survekshan has been on sustainability. Towards this end, the SBM – U had introduced two new certification initiatives, viz. ODF+/ODF++, and Start Rating of Garbage Free Cities. While ODF guidelines focus on construction of toilets, ODF+ guideline was developed to assess sustainable Community/Public Toilet usage so that cities are motivated to improve the standard on O & M. The focus of the ODF++ protocol is on achieving sanitation sustainability by addressing the complete sanitation value chain, ending with safe faecal sludge management. The concept of Star Rating of cities was to introduce a certification process which involves assessment of various locations in each and every ward within a city, checking for cleanliness of drains and water bodies, plastic waste management, managing of construction and demolition waste, etc. through a process of direct observation and citizen feedback. The process of certification, as was the case with Swachh Survekshan, was done through Third Parties. Quality Council of India, who were already assessing the ODF status of cities, was further mandated to assess the ODF+/ODF++ declarations. As on January 31st. 2019, 373 ULBs had achieved ODF+ certification while 165 had were ODF++. Another third party agency, Kantar Public, were entrusted to assess the 3 star and 5 star eligibility of applicants. At the closure of the assessment timeline, 53 ULBs were certified to be 3 star while 3 were eligible for 5 star certification. 1239 ULBs were self -declared as 1 or 2 star. Apart from the newly introduced Certification processes (together worth 1250 marks), the scoring for each ULB under Swachh Survekshan 2019 included components that were carried forward 2 from all previous Survekshans. These included Service Swachh Survekshan. In addition, a team of 2549 feet on Level Progress (1250 marks), which involved review street were deployed to conduct over 11 lakh face-to- of documentary evidence provided by ULBs against face interviews for citizen feedback, to supplement the activities they claim to be undertaking; Independent feedbacks gathered through other platforms, including Validation, where part-marks were deducted from SLP outbound calling. The activities of these assessors if on-ground verification differed from documented and survey enumerators were monitored real time by claim; Direct Observation (1250 marks) where status of 210 monitors and a project management team with cleanliness was verified through on-ground observation presence in every state capital as well as at a central at sampled locations; and Citizen’s Feedback (1250 node at NOIDA. The synced photographs from ground marks), which included collecting direct feedback from locations came in real-time through customised apps the citizens through online and offline means, and used by the assessors.