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Health Focus – Spring 2014

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HealthIssue 6 Spring 2014 Focus Surrey and Sussex Healthcare NHS Trust 5 Health Secretary praises ‘patient centred care’ 8 Championing dementia Issue 6 - spotlight on care for the elderly Spring 2014 10 Operation recovery - tips to help you after surgery Health Focus 1 Useful information Surrey and Sussex Healthcare NHS Trust Where are we located? Disabled parking Surrey and Sussex Healthcare NHS Trust (SASH) There are dedicated parking spaces for disabled patients provides emergency and non-emergency services at: around East Surrey Hospital. There are spaces outside the new Main Entrance, in front of the East Entrance, East Surrey Hospital and adjacent to the visitor’s car park. Disabled parking Canada Avenue, Redhill, Surrey RH1 5RH in these areas is free. There are more disabled parking Telephone: 01737 768511 spaces in the visitor’s car park where the normal car park SASH provides some non-emergency services at Crawley tariff applies. Hospital which is managed by Sussex Community Trust: PALS: Patient Advice and Liaison Service at SASH Crawley Hospital West Green Drive, Crawley, West Sussex RH11 7DH As a patient, relative, carer or visitor sometimes you may Telephone: 01293 600300 need to turn to someone for confidential, on-the-spot help, advice and support. PALS will help you to sort out We also provide a number of services at four any concerns you may have about the care we provide. community sites: We can also guide you through the different services Caterham Dene Hospital available from the NHS. Church Road, Caterham, Surrey CR3 5RA Contacting PALS Telephone: 01883 837500 • telephone on 01737 231958 Dorking Hospital • email [email protected] Horsham Road, Dorking, Surrey RH4 2AA Telephone: 01306 646238 • writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey, RH1 5RH Horsham Hospital Hurst Road, Horsham, West Sussex RH12 2DR You can also ask a member of staff to contact the PALS Telephone 01403 227000 on your behalf. Oxted Health Centre Visiting Information 10 Gresham Road, Oxted, RH8 0BQ Our standard visiting times are 2pm to 8pm on most Telephone: 01883 734000 wards. However, sometimes in order to control the risk Parking information at East Surrey Hospital of infections, and for the safety of our patients, we take the difficult decision to restrict visiting times. Any changes All visitors are asked to park in the visitors’/public car are communicated via the telephone message when you park which is located along Canada Avenue towards the call the hospital and on our website. For exceptional East Entrance of the hospital. circumstances during times of restrictions, visitors are The parking tariffs at East Surrey Hospital advised to contact the ward manager to discuss visiting Free for up to 15 minutes if visitors exit within arrangements. For more information about visiting please this time. contact the ward directly by calling switchboard on 01737 768511 or visit our website www.surreyandsussex.nhs.uk. 0-2 hours £2.20 2-3 hours £3.20 Infection prevention 3-4 hours £4 We do as much as possible to safeguard patients and visitors, 4-5 hours £5 and minimise any spread of infection. These measures are consistent with good practice across the country. 5-6 hours £6 6-7 hours £7 We kindly ask visitors: 7-8 hours £8 1. Not to visit the hospital if you or your children have 8-9 hours £9 experienced diarrhoea and / or vomiting in the 10-24 hours £12 previous three days. Please contact your GP surgery for advice if you have any concerns about your health. Over 24 hours £24 2. Seek advice from the lead nurse on the ward if you are unsure about infection control procedures. Car park pay machines are located at the Main and East 3. Do not sit on patient beds (this is an infection Entrances and in the Emergency Department. The pay control risk). machines take change, notes, debit and credit cards. A fixed £3 capped day rate is available under certain 4. Avoid bringing flowers into the hospital. circumstances. Please ask the ward manager or visit www.sash.nhs.uk. Website 2 Health Focus Issue 6 Spring 2014 Contents Chief Executive’s message Health Focus Issue 6 Spring 2014 Welcome Welcome to our spring edition of our free health focus News magazine. It is a very exciting time for our Trust with lots of new opportunities on the horizon. Hello my name is 4 Over the next couple of months the brand new Hot topic event 4 Radiotherapy Unit built in partnership with the Royal Surrey County Hospital will open its doors; the brand One of England’s safest hospitals 4 new Respiratory Unit built with Guys and St Thomas’s Virtual tour for mums-to-be 5 will be complete; and our investment in our Outpatients Department at East Surrey Hospital will improve the Cash injection 5 environment for the 250,000 patients we see in the Jeremy Hunt praises hospital 5 department every year. Looking back, we have a lot to be proud of too. Our You said, we did 6 performance against the national clinical standards With a little help from our friends 6 continues to be good. Our mortality rate is 10 per cent better than the national average – meaning our patients OBE for consultant 7 are less likely to die in our care; the Care Quality Proud, motivated and happy staff 7 Commission rate our Trust as one of the trusts with the lowest levels of risk in the country – meaning our patients can expect high quality, safe services; Our Features Emergency Department performed the best in the south Championing dementia 8 east region for the really busy winter period and consistently performed better than the national Operation recovery 10 standard – meaning most of our emergency patients were seen within the four hour standard; and we have Healthy living finished the financial year in good shape. All in all, our Trust is doing very well. Let’s get going 12 It is thanks to the staff and our patients, who give us their feedback to help us to continue to improve, that we are able to deliver the quality services required of Surrey and Sussex NHS foundation trusts. Being a NHS foundation trust is Healthcare NHS Trust a mark of quality and it is our ambition to achieve this www.surreyandsussex.nhs.uk badge of honour by this time next year. We also need to recruit members to support our application and to Editorial Contacts help steer the organisation in the future. We are Editor Tasha Gardner 01737 768511 x6838 looking forward to electing a Council of Governors from [email protected] the pool of members in the summer and working closely Health Focus with these governors who will represent their members Issue 6 Spring 2014 views. I want to thank everyone who has already signed Produced by: Surrey and Sussex Healthcare NHS Trust up to become a member and everyone who gave us Trust Headquarters, valuable feedback during our foundation trust public Canada Avenue, Redhill, Surrey RH1 5RH consultation. In this edition you will find a membership Chief Executive Michael Wilson application form – please support us. Chairman Alan McCarthy Health Focus is paid for by advertising. If you would like to advertise in Health Focus call 020 8334 450. Surrey and Sussex Best wishes, Healthcare NHS Trust does not endorse or recommend any product or service advertised in Health Focus. Please recycle this magazine. Michael Wilson Designed and printed by Chamberlain Dunn www.chamberlaindunn.co.uk Chief Executive Issue 6 Spring 2014 HealthHealth Focus Focus 3 News East Surrey Hospital - one ‘Hello my name is’ Campaign It all starts with an introduction – that’s the message of the safest hospitals in behind a campaign staff across the Trust are supporting. England Health bosses are reminding all staff to introduce themselves every time they meet a patient. The campaign was started by Kate Granger, a doctor in another hospital, after she became a patient. She found that she didn’t know many of her carers by name, and this affected her experience. Trust Chief Executive Michael Wilson said: “We know from patient feedback that knowing staff by name means a lot and can affect their overall experience. Although staff wear name badges, they are often hard to read so we are encouraging every single member of staff to back the campaign by remembering to always start their conversations with patients by giving their name and job title. We have also introduced new, easier to read name badges. It’s sometimes very small simple things that can make a real difference and help to put patients at ease.” To find about more about the #hellomynameis campaign please visit Dr Granger’s blog at: www.drkategranger.wordpress.com The Care Quality Commission (CQC) has no concerns about the safety, quality and effectiveness of the care provided by Surrey and Sussex Healthcare NHS Trust. The Trust runs East Surrey Hospital and has got the best score possible in the latest risk rating, meaning its patients are in one of the safest hospitals in the country according to the CQC’s ‘intelligent monitoring’. The CQC take the results of their ‘intelligent monitoring’ and group the 161 acute NHS trusts into six bands based on the risk that people might not be receiving safe, effective, high quality care - with band 1 being the highest risk and band 6 the lowest. Barbara Bray, Interim Medical Director, said: “Our On the ward at East Surrey Hospital is Dr Andrew Allard focus is always patient safety, the quality of our services, clinical effectiveness and our patients’ overall experience, so it no surprise that we have maintained ‘Hot Topic’ event our position as one the safest trusts in the country.
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