MINISTRY OF ADMINISTRATIVE ESF ACTIONS COORDINATION RECONSTRUCTION & MONITORING AUTHORITY

6th Meeting of the EU network on Public Administration and Governance

AGENDA

May 17-18, 2018

The aspects of the “Once Only” Principle (OOP) Venue: Aquila Atlantis Hotel

Heraklion –

PAG Network Meeting The aspects of the “Once Only” Principle (OOP) A modern State, aiming to provide its citizens with good services, means that Public Administration remains neutral, reliable, functional and efficient. The concept of the OOP focuses on reducing administrative burden for individuals and businesses by re-organising public sector internal processes, instead of making citizens and business users adjust to existing procedures. It is based on the assumption that collecting information is more expensive and burdensome than sharing already collected information. Hence, this principle proposes to collect information only once and then share this information, respecting other constraints, such as regulations. So far, many European Union countries have started to implement the once-only principle at a national level, while its cross-border implementation is still fragmented and limited to a very few services.

Preparation recommended:

1. Ministerial Declaration on eGovernment (2009). Available at: https://ec.europa.eu/digital-single-

market/sites/digital-agenda/files/ministerial-declaration-on-egovernment-malmo.pdf 2. Ministerial Declaration on eGovernment (2017). Available at: http://ec.europa.eu/newsroom/document.cfm?doc_id=47559 3. European Commission (2016) EU eGovernment Action Plan 2016-2020: Accelerating the digital transformation of government. Available at file:///C:/Users/User/Downloads/EUeGovernmentActionPlan2016- 2020Acceleratingthedigitaltransformationofgovernment.pdf 4. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Available at: https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX%3A32016R0679 5. Report on EU-wide digital Once-Only Principle for citizens and businesses - Policy options and their impacts (2017). Available at: https://ec.europa.eu/digital-single-market/en/news/eu-wide-

digital-once-only-principle-citizens-and-businesses-policy-options-and-their-impacts 6. Study on eGovernment and the Reduction of Administrative Burden (2014). Available at: https://ec.europa.eu/digital-single-market/en/news/final-report-study-egovernment-and- reduction-administrative-burden-smart-20120061 7. https://www.scoop4c.eu/Materials 8. http://www.toop.eu/sites/default/files/D27_Drivers_and_Barriers.pdf 9. http://www.toop.eu/sites/default/files/D25_legal_landscape_and_regulations.pdf 10. www.toop.eu 11. www.facebook.com/onceonlyprinciple/ 12. www.twitter.com/toop4eu 13. www.linkedin.com/groups/13514511

Day 1 – May 17, 2018 Aquila Atlantis Hotel, 2 Ygias, GR-71202

09:00 - 9:30 Coffee and registration

Stavros Arnaoutakis, 9:30 - 09:45 Welcome address Governor of Crete

Nikos Michalopoulos Reforming State-citizen relation through Director General for Public 09:45 - 10:00 the OOP Organisations/ Greek Ministry of Administrative Reconstruction

Marina Saraki & Sofia Papadaki The “Once-Only” Principle in Greece: Unit for Administrative Procedures/ 10:00 - 10:15 The Greek Experience Greek Ministry of Administrative Reconstruction

Antonios Stasis “Ex officio research of documents” and Director for E-Government / Greek 10:15-10:35 the Only Once Principle Implementation Ministry of Administrative Reconstruction

Loukia Demiri Single Digital Gateway Regulation and the Directorate General for Administrative 10:35 – 11:00 Only Once Principle and Financial Services/ Greek Ministry of Administrative Reconstruction

11:00 - 11:20 Discussion and feedback All

11:20 - 11:40 Coffee break

Only Once Principle at EU Level (video Serge Novaretti 11:40 - 12:10 conference) European Commission

State of play of implementation of OOP in EU member states SHOWCASES from member states: Dr. Maria Wimmer 12:10 - 12:50 i. Spanish good practice Project Coordinator SCOOP4C, ii. Austrian good practice University Koblenz-Landau Germany iii. Portuguese good practice iv. Polish good practice 12:50 - 13:30 Discussion and feedback All

13:30 - 14:30 Light Lunch and Networking

Dr. Adriana Prentza Pilot Work Package Management on the 14:30 - 15:00 Deputy Professor of University of Only Once Project (TOOP) - Pilot Piraeus, Greece/ Research Centre Perspectives

The Once Only Principle in the Business David Mitzman 15:00 - 15:20 Registries: The Italian Experience. InfoCamere, Italy

Site Visit Region of Crete: Dr. Nikos Raptakis, Leading Organisational Transformation, Region of Crete 15:30 – 16:45 Aspects of Only Once: From Bureaucratic Manos Kalaitzakis Duplication to Digital Simplification FORTH – ICS

16:45 – 17:00 Transfer to the hotels

20:00 Network Dinner – Peskesi (Kapetan Haralampi 6-8) – (http://peskesicrete.gr/en/)

Day 2 – May 18, 2018 Aquila Atlantis Hotel, 2 Ygias, GR-71202 Heraklion

08:45 - 9:00 Welcome Coffee

OOP SHOWCASES from member states: Juraj Bardy 9:00 - 09:30 Practices in Slovakia Slovakia

- Opportunities and barriers for the OOP 09:30 - 10:00 All - Discussion and feedback to the cases

-Vladimir Kvaca, - Link of the Once Only Principle to the big Coordinator of the network picture of challenges in Public -Benedict Wauters Administration 10:00 - 11:30 Expert of the network - Updates from the EC -Heli Kask - Network Business and conclusions European Commission, DG Employment Social Affairs & Inclusion 11:30 Transfer to FORTH, 100 Nikolaou Plastira str., Vassilika Vouton

Visit to the Foundation for Research and Prof. Contantin Stefanidis, 11:40 – 12:45 Technology-Hellas (FORTH) FORTH-ICS

12:45 - 13:30 Light Lunch and Networking

13:30 - 18:00 Visit to archaeological site as a courtesy of our Greek hosts

18:00 Dinner

Practical Information

Registration Online registration is open until 23 April 2018.

Venue

Aquila Atlantis Hotel (both days) Address: 2, Ygias Street Heraklion – Crete, 71 202 Tel:+30 2810 229 103 Fax:+30 2810 226 265 Web: www.theatlantishotel.gr e-mail: [email protected]

It is a 5-star luxury hotel, located in the heart of Heraklion city and within 200 meters from the Archaeological Museum of Heraklion.

Dinner (first evening)

“Peskesi” restaurant (Kapetan Haralampi 6-8). The restaurant is located in the center of Heraklion City, Crete and serves exclusively Authentic Cretan Cuisine. http://peskesicrete.gr/en/

Dinner (second evening) It will be offered by the Region of Crete

Visit to archaeological site Dikteon Andron (Dikteon Cave or Psychro Cave) is located at the north side of Dikti Mountain in the Lassithi Plateau of Crete, at an altitude of 1025m above the village of Psychro and in combination with the panoramic view of the mountain, the visitor is enchanted. Its interior consists of impressive stalagmites and stalactites and is one of the most important and well-known caves in Crete and Greece in general. According to Greek mythology, this cave hosted Rhea to give birth to Zeus and she went there in order to escape from Cronus’ fury. Cronus devoured his children because he wanted to prevent the prophecy according to which Cronus would be killed by his son. The cave is 2200 square meters, it is lighted sufficiently and the visitor can walk around it easily because there is a well formed path 250 m long.

*Please note that the stairs can be slippery and it is chilly inside the cave. It is advisable to wear comfortable shoes and clothes.

Accommodation info

1. Aquila Atlantis Hotel Address: 2, Ygias Street,Heraklion – Crete, 71 202 Tel: +30 2810 229 103 Fax: +30 2810 226 265 Web: http://www.aquilahotelheraklion.com e-mail: [email protected]

Types of rooms: - Comfort Single 74EUR/night, - Double room city view 89EUR/night, - Executive Single/ Double room with Harbor view 99 EUR/night.

*25 rooms have been reserved (the deadline for the reservation is the 25th April 2018) - Rates per room include breakfast (American type buffet), - Also included: 13 % VAT, 0.5 % City tax, - Not included: € 4.00 government tax per night, - These rates are special and only for the participants of the PAG meeting, - It is important to fill in the form for the reservation first and then send it to the Hotel through e- mail. - Password for booking: PAG NETWORK.

2. Hotel Ibis Styles Heraklion Central (5 minutes walking from the main venue) Address: 26 Koroneou & Agiou Titou Street, 71202 Heraklion, Crete. Tel: (+30) 28 10 28 20 20 Fax: + (+30) 28 11 10 00 02 Web: https://www.accorhotels.com e-mail: [email protected]

Types of rooms: - Classic room city view (Single or double use): 102 EUR (non refundable rate) or 120 EUR (flexible rate). - Executive room with balcony city view (Single or double use): 110 EUR (non refundable rate) or 128 EUR (flexible rate).

*17 rooms available - The above rates are per room, per night. American Buffet Breakfast. - VAT & Municipality Tax are included.

- The new accommodation tax 3.00 € per room & per night is not included.

- Password for booking before: PAG NETWORK.

3. Galaxy Hotel Heraklion (20 minutes waling from the main venue) Address: 75 Dimokratias Av., 71306 Heraklion, Crete Tel: +30 2810 238812 e-mail: [email protected] Web: www.economouhotels.com Types of rooms: - Superior Single Occupancy room 110 EUR - Superior Double Occupancy room 120 EUR - Executive Single Occupancy room 130 EUR - Executive Double Occupancy room 140 EUR

*25 rooms available **Rates are per room & per night with breakfast - included: 13 % VAT, 0.5 % City tax, - not included: € 4.00 government tax per night,

4. Marin Dream Hotel (20 minutes walking from the main venue) Address: Epimenidou 46, Heraklion Crete 712 02 Tel: + 30 2810 300019, 2810 300 018 e-mail: [email protected] Web: http://www.marinhotel.gr/

Types of rooms: - Single room (standard) 54,50 EUR - Double room 68,50 EUR - Double room with sea view 75,50 EUR

*12 rooms available

- Prices are per room & per night with breakfast

- included: 13 % VAT, 0.5 % City tax & government tax

**Password for booking before: PAG NETWORK 5. Atrion Hotel (15 minutes walking from the main venue)

Address: 9 Chronaki Street, Heraklion Crete, 712 02 Tel. +30 2810 246000 Web: http://www.atrion.gr

*10 rooms available Types of rooms: - Prices are per room& per night with breakfast - Single Room (standard) 65 EUR -included VAT & city tax - Double room (standard) 80 EUR -not included: € 1.50 government tax per night.

Travel info

General information about Crete and Heraklion city Heraklion is the largest city in Crete with approximately 175,000 people, the capital of the region and the economic center of the island. The town is well known for its natural beauty, mild climate, strategic position, cultural heritage and scientific background. All these features have created an appropriate environment to support the broader entrepreneurial activity in the region and stimulate the local economy. Today Heraklion is the top choice for tourist destinations in the Mediterranean thanks to its strategic geopolitical position connecting three continents and many different cultures. Furthermore the city is the commercial and scientific center of the island. For more information on attractions and sights in Crete and Heraklion city please go to https://www.heraklion.gr http://www.explorecrete.com/crete-maps/images/iraklion-city-map.gif

Transport tips

From and to the Airport: Heraklion International Airport, “Nikos Kazantzakis” is the primary airport on the island of Crete. It is located about 5 km east of the city center, near the municipality of Nea Alikarnassos. Two transport options are available for getting to and from Heraklion Airport:  Taxis offer a fast and flexible way to and from Heraklion International Airport. Arriving passengers can pick up a taxi at the Taxi Station, which can be reached at the Arrival level of the Terminal, available 24 hours a day, all year round. Heraklion Taxis are grey and have a sign on the top of the car with the word "TAXI". The taxi fare from the airport to the city center is about €15, plus luggage fare. The price is doubled between 12h00 mid night and 06h00. The fare for the luggage is also doubled in this time period. Journey time to central Heraklion is around 20 minutes. Pre booked private taxis are also available upon request at extra charge, you may call them in advance from the reception of your hotel, or directly to their call centre, they will come and pick you up from almost everywhere. Heraklion Airport Taxi Phone Number: (+0030) 2810 210102  Local buses leave from the airport to the center of Heraklion city every few minutes. The bus stop is a couple of minutes’ walk from the terminal building of Heraklion Airport. It is the most economical transportation from / to the airport. Local shuttle buses leave from the airport every few minutes from early morning until late in the evening from Monday to Saturday and less frequently on Sundays. City bus number 78 goes to the city center in Heraklion. Journey time to central Heraklion is around 20 minutes. Local Bus Phone Number: (0030) 2810 245020. Web: http://astiko-irakleiou.gr/

Around the town:  To get around the town it is easiest to walk. Most of the hotels are in walking distance from the venue of the meeting and are located within walking distance of the sights of Heraklion, the world-renowned Archeological and Historical Museums, the Venetian Walls and the Fortress. Morosini Fountain and the port are nearby. Knossos Palace is 5 km away from the center of the town.  Public transport: City Buses (blue) serving the city of Heraklion from early morning until late evening.  Information about public transport tickets: Web: http://astiko-irakleiou.gr/ and 2810-226065 and 220795.

Other practical information: Emergency Services Police (Emergencies) 100

166 Ambulance (First Aid Advice) 2810-222222 Fire Department 199

Local time: Standard Time Zone: GMT +3 Country dialing code: Dial 0030 or +30 Local code: 2810 Currency: Euros In Greece the power sockets are of type C and F. The standard voltage is 230 V and the standard frequency is 50 Hz.

Contact information:

Contact person from Greece: Ms Angeliki Giourga, EYSEKT (Ministry of Economy & Development) [email protected] Contact person from PAG Network: Mr. Vladimír Kváča, network expert, [email protected] Contact person from PAG Network – AEIDL core team (travel costs reimbursements etc.): Ms. Aleksanda Kowalska [email protected]