Automated Excess Mask

Description

Automatically displayed when free allowance exceeded or when another carriers charge may apply. Collect charges or override.

Overview

Excess baggage mask will automatically display when checking a bag that exceeds the free or when another carriers charge may apply. . Below are a list of applicable override codes and reasons that you may select to use.

Policy

The excess baggage mask will be automatically displayed when a passenger checks more baggage than allowed by their ticket type, fare, class of service, AAdvantage status, ticket purchase date, or other qualifier. When the mask is automatically displayed, the pass and bag tag will be inhibited until the mask is completed or the override option is selected and completed.

When the mask is automatically displayed by ACS, the override option will be located below the flight routing information as follows:

WAIVE EXCESS BAGGAGE CHARGES - OVERRIDE MASK

When the override option is selected with an X, a new override screen will appear, similar to T-REX reissue/change fee overrides. Example:

.MI - WAIVE BAGGAGE CHARGE COLLECTION - OVERRIDE MASK . . **OVERRIDE WILL GENERATE REPORT TO MANAGEMENT** . .PASSENGER REASON CODE REASON . NAME CODE PC PREVIOUSLY COLLECTED . TEST/PNR < > GT STOWAGE . OW TIER ON ONE/AS MSC . MB MILITARY BAG WAIVER . FJ MOST GENEROUS . PC PREVIOUSLY COLLECTED . WC WCHR/INF EQP/ASSIST . SK SKI BOOTS/BAG .TOTAL NBR EXCESS PIECES 02 RC RECHECK/REROUTE/INTL . PL BAGS POOLED WITH-NAME .TOTAL NBR CHECKED PETS 00 OT OTHER - EXPLAIN . EXPLAIN/DOC NBR/NAME.< > . < > RETURN TO PREVIOUS SCREEN . TOO MANY ACTIVE REASONS TO DISPLAY IN THE MIXB OVERRIDE MASK

Reasons are subject to change at any time, as well as the order in which they are displayed. More reasons can exist that are displayable in the mask. Agents can display the Override Reason Code Table with the entry MIXBO*. Any of the reason codes in the table can be entered in the mask Override Screen, even if they don't

appear.

PNR Documented with Baggage Override Data

Effective July 17, 2014: When a baggage charge has been waived, the baggage data will be documented in the Remarks field of the PNR.

REMARKS 1.H-OVERRIDE BY DFW47T 21JUL14 JONES/A MB 2.H-TICKET - 0012185438663 0280 DFW MIA 3.H-02CHK BAG FEES 01EXCES PIECES

Reason Codes

Gate Stowage: Used at the gate when a bag that is within the carry-on baggage allowance needs to be checked due to lack of stowage space in cabin; will be checked at no charge GT • Excess or oversize bags will be charged if the customer has exceeded their free baggage allowance.

Tier on ONE/AS Most Significant Carrier: Temporarily used to support the AS/ tier member exceptions in the following conditions:

• When AS is the Most Significant Carrier (MSC), bags 1 & 2 will be waived for AA/AS Tier customers OW • When a oneworld partner (AB, AY, BA, CX, IB, JL, LA, MH, QF, QR, RJ, S7, US) is the MSC we will waive bags 1 & 2 for AA/OW Tier customers (*Only 1 bag is waived for GLD/RBY for tickets issued on/after April 8, 2014)

*Specify the MSC in remarks. I.E. OW – US MSC or OW – AS MSC Military Bag: Used for military bags. Personal –

• Active U.S. Military are allowed 3 bags (50lbs/62in) without a charge • Dependents – no military allowance (only fare allowance) MB On orders –

• Active U.S. Military are allowed 5 bags (100lbs/126in) without a charge • Dependents – active U.S. military allowance and not required to travel with active military

Most Generous: When a passenger is traveling in First or Business in one direction and coach in another when the baggage rules of AA apply, we give the First/ allowance for the whole itinerary (AA/BA/IB/JL/US). Use the F/J override code to give the most generous allowance. FJ • When an LFBU has been processed, the most generous rule only applies to the journey, not the whole itinerary.

Previously Collected: Use when a customer has already paid the excess bag fee to AA or US only for the following scenarios:

• Can be used for co-terminals following international and domestic stopover rules Example: DFW-LGA-JFK-LHR • VMPD (Virtual Miscellaneous Paid Document) – similar to an EMD or MCO, agents would enter the form number of the VMPD from the receipt • Printer Jam/Fail to Print PC • Use this code when you have already collected the baggage charges through the MISC6 mask • Used for large groups with only one payment (collect up front for all bags then check bags)

*Specify the Original Excess Baggage Coupon (EXB) number in remarks *Do not use the passenger ticket number WCHR/INF EQP/Assist: Medical Assistive devices will include anything that is medically necessary for the customer to travel, including wheelchairs, scooters, crutches, walkers, canes, etc. WC • Baby strollers and child safety seats are also included in this category.

Ski Boots/Skis: Archery, Fishing, Hockey, Lacrosse, Scuba without a tank, Ski, Snowboard, and Windsurfing all allow 2 bags for the price of one SK

*Specify the sports item being checked in remarks Recheck/Reroute/IT: The reroute waiver will only be applied when another carrier routes a customer to AA/US and that customer’s original itinerary contained international segments resulting in an international baggage allowance but AA was only given the new domestic routing RC Example: UA reroutes a customer with original routing of IAH-ORD-FRA to IAH-DFW-ORD-FRA and AA only sees IAH-DFW-ORD segments – the customer is still entitled to the international baggage allowance. OA reroute waiver would apply Example: AS reroutes a customer with original routing of SEA-SAN to SEA-PHX-SAN on US/AA and the customer brings the bag to the ticket counter to check, bag fees apply

Bags that arrive from an international destination and the customer bypasses the re-check desk to recheck the bag at the ticket counter does not require a new tag if the bag is properly tagged

All bags that are transferred rampside will not be charged

For connecting oneworld bags, it has been agreed upon by all oneworld carriers that passengers will not be charged mid-point if either the bags were checked incorrectly (short-checked) or a charge was not previously collected.

*Specify flight number and carrier code in remarks Bags Pooled With-Name:

• When PNRs originally booked together have been divided for reasons internal only to AA, agents may override the charge. Exemptions apply for companions of AAdvantage Platinum and Executive Platinum, and oneworld Sapphire and Emerald, AAdvantage Gold, and oneworld Ruby members only when booked in the same PNR as the member. PL • Exemptions do not apply when these customers are booked in a corporate or group PNR. Also, does not apply when PNRs have to be booked separately for reasons such as when AAdvantage Award travel is redeemed from separate member accounts, itinerary differences, voluntarily divided PNRs for itinerary changes, and partial upgrade

*Specify the Original PNR in remarks Other – Explain: Definitions found in WebRef Keyword ABR (Hot Updates) or ABRHOT Used for reasons not defined in other codes.

• ATPCO Baggage Travel Identification (Data Unknown) *Specify OT - BAG ID ERROR • Charters *Specify OT – Charter name OT • Duty Free items *Specify OT - Explain item • Citi Card Holder - VIT Processing error *Specify OT – PCC • Bag Charges after LFBU *Specify OT – LFBU Error • Partner Award Data Issue *specify OT – Award Data Issue • AA20 on 037 Ticket Stock *Specify OT – AA20 037

Special Services – Name: Used in the event a manager authorizes a waiver of charges for special circumstances.

SS • Used for Comat/Comail • Used for Redpouch

*Specify Supervisor name and die sine Bags Inc.: Used by Bags Inc. when checking bags for AA customers checking in port-side BI *Agents should not use this code Fare Bundles 3rd Bag: Use for Elite and customers traveling with an Elite in the same PNR on a bundled ticket; all are entitled to 3 free bags FB *Agents should not use this code Interline Baggage: Use when another carrier’s baggage rules apply and there are no applicable charges. Enter the two-letter code of the Most Significant Carrier IB (MSC) in the (Explain/Doc NBR/Name) field *Agents should not use this code

When a passenger returns from security with a prohibited item, it can be added to a checked bag if it is retrievable. If not, checking the item as a new bag is subject to applicable baggage charges. They no longer qualify for general waiver.