THIS AIRPORT DEVELOPMENT AGREEMENT Made As Of, and Effective, August 24Th, 2015
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Baggage Report 2011
Baggage Report 2011 Specialists in air transport communications and IT solutions Baggage Report 2011 2 SITA Baggage Report 2011 Baggage Report 2011 Preface It has been a difficult year for all those Nonetheless, the air transport industry related to the cost of getting it back to involved in the air transport industry’s responded remarkably well. It is clear its owner. SITA, as the global operator response to the great logistical that improvements in technology, the of the tracking and tracing service for challenge of making sure that over two increasing deployment of baggage lost baggage continues to play its part, billion passengers’ bags get on the sortation systems and IATA’s Baggage innovating and bringing new improved right planes and are delivered to the Improvement Program are having an baggage management solutions to the right carousels in reasonable time for impact on keeping down the numbers market like BagSmart which we have collection by their owners. of bags mishandled. While there was already tested successfully at London a rise in the absolute number of bags Heathrow with the Star Alliance. It will Airlines, airports and ground handlers mishandled, this had to be expected be widely available in 2011 and is the respond to this task with the minimum in the circumstances. However, the first web-based application in the air of fuss but all were put to a severe test long-term trend shows the industry is transport industry that can warn of last year as passenger volumes rose for driving down overall mishandling rates potential baggage mishandlings the first time in two years and nature as it brings knowledge, experience and before they occur. -
Easy-Peasy Self-Service Bag Tagging About 14 Million Easyjet Passengers Flying in and out of Gatwick Airport Choose to Use the Self-Service Bag-Drop System
Company insight > Routes Company insight > Routes Easy-peasy self-service bag tagging About 14 million easyJet passengers flying in and out of Gatwick Airport choose to use the self-service bag-drop system. Considering that the airline introduced it just two and a half years ago, the uptake has been swift. Thomas Doogan, ground-operations customer experience manager at easyJet, speaks about the shift in passenger behaviour and the role eezeetags is playing in the airline’s innovation. client convenience, intends to raise that to 45% by the end of 2017, and to 70% by the end of 2018. There have been major benefits, not least in efficiency, says Doogan. “The perception of our friendliness by customers has increased by 10% and that is in the top two boxes – people who are ‘very satisfied’ and ‘extremely satisfied’.” As airports seek to streamline passenger flow, self-service facilities offer smoother, stress-free operations for travellers. The customers’ praise is attributable to the ground crew’s new-found freedom. Previously, the crew had to training on how to effectively use. These were comparatively “By really understanding each customer, we found the dedicate time and energy to tagging baggage in addition to complex and, therefore, left to the airline staff to apply. best solution for everyone and, therefore, the best overall interacting with customers. Now, its sole focus is greeting “We cannot expect passengers using a modern bag-drop solution for all travellers.” self-service passengers and being on hand to assist those system to apply a bag tag that was designed 40 years ago and While easyJet can lay claim to the title of kick-starter of in need of help to navigate the new system, which doesn’t meant to be applied by a trained agent,” stresses Vrieling. -
RFID for Baggage Handling and Tracking
RFID for Baggage Handling and Tracking Whitepaper Author Kristine P. Koldkjær, Lyngsoe Systems EXECUTIVE SUMMARY With potential savings of 20 cents for every 10 cents4 spent on implementing RFID for baggage handling and tracking, now is the time to realize the benefits and close the gap in baggage performance. RFID technology is expected to reduce mishandling rates for baggage by 25%4, which means large savings for airlines, and just as importantly, a better passenger experience. Barcode read rates on transfer bags are still found to be at 60-70%, so a large share of bags need to be handled twice and take up capacity. Due to the expected increase in doubling passenger numbers within the next 15 years1, new technology is required to support the industry with their baggage handling solutions. RFID has proven read rates of 99.9% in baggage handling and is the most reliable and cost-effective technology to increase capacity and improve the baggage handling process. Delta Airlines was the first airline to take the step into full RFID implementation for baggage handling in the airline industry, and it is no longer a matter of whether to go for RFID, but a matter of when. Airlines waiting too long will fall behind in the race to provide increased passenger services, better baggage handling, improved security and lower operational costs. 2 | RFID for Baggage Handling and Tracking WHY RFID TECHNOLOGY FOR BAGGAGE HANDLING AND TRACKING? TRACK MY BAG With the rapid development of technologies such as mobile apps, customers now require more information from companies with which they have dealings. -
DCS Customer Management Course Guide
DCS Customer Management Course Guide Table of Contents Before You Start ...................................................................................... 1 What's New in this Course Guide .......................................................... 2 Chapter 1 Getting Started......................................................................................... 3 What Is Customer Management? .......................................................... 3 Security Restrictions .............................................................................. 5 How to Sign In to Customer Management............................................. 6 How to Set Advanced Sign-in Parameters ............................................ 7 How to Sign Out and Close Customer Management........................... 10 How to Open an Application ................................................................ 10 How to Close an Application................................................................ 11 How to Set the Default Carrier............................................................. 12 How to Use the Customer Management GUI: Title Bar and Resize Controls ............................................................................................... 13 How to Use the Customer Management GUI: Menus ......................... 14 How to Use the Customer Management GUI: Screen Features ......... 17 How to Use the Customer Management GUI: Navigation and Shortcuts ............................................................................................................ -
Vietnam Border Management > Case Study
Vietnam border management > Case study Vietnam’s airports experience improved border security with Rockwell Collins solution. A CRITICAL BALANCE CHALLENGE: Governments everywhere know that national security threats are > Significant growth in air passenger travel combined with manual out there, but being able to recognize who and what constitutes a processes created potential increases in airport security risks. threat – and to contain it before it reaches the border – is critical to securing a country’s citizens, infrastructure and economy. SOLUTION: > With the Rockwell Collins solution, Vietnam has improved its Governments of countries like Vietnam, with its air traffic ability to counter threats by pre-screening passenger/crew data passenger numbers surging (up 29 percent to 52 million in 20161), before arrival at immigration checkpoints as well as improved understand the potential issues this increase in travelers poses to passenger flow at airports. its security. Government officials in Vietnam are working hard to balance the ability to protect its borders and detect threats with RESULTS: the economic benefits associated with tourism and the growth > As a result of the implementation of the Rockwell Collins’ ARINC of the country’s aviation industry. Border Management Solution (ABMS), Vietnam’s international airports have seen a 90 percent improvement in passenger processing times and a 95 percent improvement in data quality compared with the previous manually handled data. rockwellcollins.com/airports As a result of pre-clearance of passenger details, Vietnam’s international airports have seen a 90 percent improvement in passenger processing times and a 95 percent improvement in data quality compared with the previous manually-handled data. -
Why Some Airport-Rail Links Get Built and Others Do Not: the Role of Institutions, Equity and Financing
Why some airport-rail links get built and others do not: the role of institutions, equity and financing by Julia Nickel S.M. in Engineering Systems- Massachusetts Institute of Technology, 2010 Vordiplom in Wirtschaftsingenieurwesen- Universität Karlsruhe, 2007 Submitted to the Department of Political Science in partial fulfillment of the requirements for the degree of Master of Science in Political Science at the MASSACHUSETTS INSTITUTE OF TECHNOLOGY February 2011 © Massachusetts Institute of Technology 2011. All rights reserved. Author . Department of Political Science October 12, 2010 Certified by . Kenneth Oye Associate Professor of Political Science Thesis Supervisor Accepted by . Roger Peterson Arthur and Ruth Sloan Professor of Political Science Chair, Graduate Program Committee 1 Why some airport-rail links get built and others do not: the role of institutions, equity and financing by Julia Nickel Submitted to the Department of Political Science On October 12, 2010, in partial fulfillment of the Requirements for the Degree of Master of Science in Political Science Abstract The thesis seeks to provide an understanding of reasons for different outcomes of airport ground access projects. Five in-depth case studies (Hongkong, Tokyo-Narita, London- Heathrow, Chicago- O’Hare and Paris-Charles de Gaulle) and eight smaller case studies (Kuala Lumpur, Seoul, Shanghai-Pudong, Bangkok, Beijing, Rome- Fiumicino, Istanbul-Atatürk and Munich- Franz Josef Strauss) are conducted. The thesis builds on existing literature that compares airport-rail links by explicitly considering the influence of the institutional environment of an airport on its ground access situation and by paying special attention to recently opened dedicated airport expresses in Asia. -
THE Baggage Report
2013 AIR TRANSPORT INDUSTRY INSIGHTS THE Baggage report In association with PREFACE SITA’s ninth annual Baggage Report shows a continued There is already a strong momentum to reduce mishandling improvement in the baggage mishandling rates of the further. As an industry, we are collaboratively addressing the industry. The headline figure has now dropped to 8.83 issues and developing the solutions. IATA’s InBag program mishandled bags per 1,000 passengers, down from 8.99 has set a target to reduce the global baggage mishandling in 2011 and represents a drop of 44.5% in the number of rate to 4.5 mishandled bags per thousand passengers. It is mishandled bags in the last six years. Remarkably, given a figure that is nearly half of where we are today, so there is the nearly three billion passengers using the air transport still much work to do. While it is challenging, SITA is working system last year, it means that for every hundred passengers with its industry partners, including IATA and the ACI, to make traveling fewer than one bag was reported as mishandled. it happen. For the industry it translates into an annual cost saving of US$2.1 billion for 2012. We are now seeing the rewards of a concerted collaborative effort to improve the baggage handling operations of the industry and in so doing reducing a major cause of passenger Francesco Violante dissatisfaction. Delayed baggage, which was responsible for Chief Executive Officer, SITA 82.9% of mishandling, fell 2.4% in 2012 to 5.67 per thousand passengers. -
Cincinnati International Airport Delta Airlines Cvg Automated Baggage System
CINCINNATI INTERNATIONAL AIRPORT DELTA AIRLINES CVG AUTOMATED BAGGAGE SYSTEM OWNER The Delta Airlines installation in Cincinnati is one of the most successful baggage DELTA AIRLINES handling system applications in the world. Quite a claim, but this installation combines proven high speed technologies to enhance passenger service levels and minimize OWNER’S REPRESENTATIVE labor costs. Development risk was never a concern since all of the equipment utilized MR. JAMES W. GREENE, DL has been used in other installations. Equipment cost was justified by decreased operating costs. This system was commissioned in 1995 and, although the start-up BNP PROJECT MANAGER was not without difficulties, it’s performance has since proven itself. The first phase of JIMMY MENOSCAL the CVG master plan consisted of a major redevelopment of Delta’s facilities at this major hub, an expansion of airside capabilities from 25 gates to 50-plus gates. LOCATION Construction activities included a major new Federal Inspections Services Facility, a CINCINNATI, OHIO, USA new remote concourse providing superior transfer passenger handling, concessions and inspiring architecture, a new landside terminal providing interfaces to the local CONTRACT PERIOD Cincinnati passengers, an expansion of the Concourse A facility and a new 50-plus 1991 - 1993 gate commuter aircraft passenger terminal. Interconnecting these facilities was a new state-of-the-art people mover system. In combination, the CVG project represents one PROJECT AMOUNT the best origin/destination and transfer terminals in the world. The Delta Air Lines US $40 MILLION Automated Baggage System (ABS) is designed to process originating, terminating, and “hot” transfer baggage. The originating baggage handling system is somewhat REFERENCE unique for a United States carrier in that individual feeder conveyors are provided at DELTA AIRLINES each ticketing position. -
Reno – Stead Airport
Reno-Tahoe Airport Authority FY 2017-18 ANNUAL BUDGET Table of Contents SECTION 1 – Introduction and Summary Airport System Overview. ......................................................................................... 1-2 National and Regional Economic Outlook. ............................................................. 2-13 Air Service Market Update. ................................................................................... 13-17 Air Cargo Update. .................................................................................................. 17-19 Operating Environment. ........................................................................................ 19-29 Budget Process. ..................................................................................................... 29-30 Revenue Bond Resolution .......................................................................................... 30 Planning for the Future .......................................................................................... 30-32 Budget Document Structure ....................................................................................... 32 Conclusion ............................................................................................................. 32-33 Acknowledgments ...................................................................................................... 33 Distinguished Budget Presentation Award ................................................................. 34 SECTION 2 – Executive Summary -
Runway to Recovery
Runway to Recovery The United States Framework for Airlines and Airports to Mitigate the Public Health Risks of Coronavirus Guidance Jointly Issued by the U.S. Departments of Transportation, Homeland Security, and Health and Human Services Version 1.1 | December 2020 CONTENTS – 03 Overview 07 Principles 09 Air Transportation Stakeholder Roles and Responsibilities 11 A Risk-Based Approach for COVID-19 Outbreak Mitigation Planning 14 Public Health Risk Mitigation in the Passenger Air Transportation System 49 Future Areas of Research and Evaluation for Public Health Risk Mitigations 51 Implementation Challenges Specific to International Travel 53 Appendix A: Key Partners and Decision-Makers OVERVIEW A safe, secure, efficient, and resilient air transportation system is essential to our Nation’s physical, economic, and social health. The Coronavirus Disease 2019 (COVID-19) public health emergency has demonstrated that protecting public health in the air transportation system is just as critical as aviation safety and security to the confidence of the flying public. Government, aviation, and public health leaders have been working together—and must continue to do so—to meaningfully reduce the public health risk and restore passenger, aviation workforce (including aircrew), and public confidence in air travel. The U.S. Government continues to assess the evolving situation and the effectiveness of actions and recommendations implemented to date. This updated guidance reflects this continual assessment and updated information. Although there are some updates and adjustments throughout, the key additions and changes in this document include new information on: » Passenger and Aviation Workforce Education » Contact Tracing » Mask Use, specifically the need to accommodate those who cannot wear masks » Passenger Testing This document provides the U.S. -
Airport Security, Safety, Lighting and Incident Management
Airport Security, Safety, Lighting and Incident Management Airport Security Vision Statement Increase airport efficiency and establish the highest level of security while maintaining: ▪ Passenger flow and flight schedules ▪ High level of passenger service satisfaction ▪ High revenue based on airport concessions - Maximized passenger free time The Airport Environment • Terminals • Transportation centers • Critical sites Multiple Locations • Airport • City • Airline companies Multiple Stakeholders • Airport Security personnel • Law enforcement agencies Multiple Authorities • Local and national authorities • Terror Multiple Threats • Crime • Drug Smuggling Potential of Mass Casualties • Large number of passengers • Vital and critical Locations • National gateway The Threat Aviation transportation faces multiple threats Airports act as gateways to countries, states and cities Configured as international, national or local Airports are central hubs for the transfer of valuables and goods in and out of countries Criminal activity in airports and their surrounding infrastructure, is also on the increase The Vulnerability (some examples of Terror threats) Anti-tank missile Shooting attack Car bomb / Suicide MANPAD from perimeter inside terminal bomber Coercion Hijacking Telephone threat Cyber threat The Vulnerability (some examples of Criminal threat) Violence Theft Smuggling Contraband The Solution Airport Operations • Prepare, predict, prevent and manage any potential event • Decision support and process management • Increase revenues by -
Reinventing the Airport Ecosystem a New Airline Industry Report Contents
Reinventing the Airport Ecosystem A new airline industry report Contents Executive Summary 4 Research Methodology 6 1. Macro Trends and Impacting Factors 7 2.4 Identifying passengers in the airport 1.1 Political factors 8 environment 26 > Open skies 8 2.5 Communicating with passengers 26 > State capitalism 8 2.6 Additional developments to enhance the 1.2 Economic factors 9 airport experience 27 > Economic outlook 9 > Create a ‘sense of place’ 27 > Global growth 9 > Personalisation 27 > Wealth distribution 9 > Sustainability 28 > Centre of power 9 > Non-aeronautical revenue generation 28 > Economic globalisation 9 > Airline profitability 10 3. Industry Drivers Shaping Ecosystem 1.3 Social factors 11 Architecture & Strategies 35 > Global population 11 3.1 The importance of non-aeronautical revenues 35 > Passenger numbers 11 > Airports 35 > Ageing population 12 > Airlines 36 > Global middle class 12 > Airlines/airports revenue sharing 37 1.4 Technological & Scientific factors 13 3.2 New approaches to finance investment 38 > Evolution of personal mobile ecosystems 13 > Turning owned assets into rented services 38 > Delivery of information & communication > Auctions 38 to the mobile device 13 > Crowd sourced financing 38 > Use of social media 13 3.3 Enhancing the passenger experience 38 > Connecting communities 14 > On the security front 38 > Passenger attitudes to technology 15 > On the sustainability front 38 > How airports will adapt and accommodate 3.4 New approaches to operations 39 the future 15 > Collaborative decision making 39 > Technology infrastructure 17 > New terminal design 39 1.5 Environmental factors 18 > Fuel price volatility 18 4. Mapping Strategic Direction for the > Environmental sustainability 18 Next 20 Years 40 1.6 Legislative factors 19 4.1 Adopting a long term perspective? 40 > Global regulation 19 4.2 Defining the ecosystem architecture 40 > Airline alliances 19 > Conceptual model 41 > Infrastructure model 42 2.