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Training and Development Punjab National Bank Pnb

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Training and Development Punjab National Bank Pnb P.N.B SUMMER TRAINING PROJECT SUBMITTED BY:- DIKSHA YADAV 15000116023 MBA (HR AND IR) IMS LUCKNOW UNIVERSITY ACKNOWLEDGMENT It was a matter of great privilege and pride for us to commence and complete our major project at "Punjab National Bank" "Circle Office" Vibhuti Khand Gomti Nagar, Lucknow. I am highly grateful to our instructor "Mr. SATYAJEET KUMAR (HRD Manager)" who guided us at each and every step and patiently provided us the solution to each and every problem and queries, we came across. I am also thankful to the people who made this project a success. I am also thankful who have helped directly or indirectly in completing our project. DIKSHA YADAV EXECUTIVE SUMMARY In today’s world, speed is the buzzword and to remain on the top is also one of the most difficult things to do. Nowadays, competition is the first thing that comes to the mind of every organization. If you ask the Managing Director or the Chairman of any organization, what is that one thing they are interested in the response would definitely be to remain on the top position and to going victory over competitors in the corporate world. Human resource development is a key to organizational robustness. The combative and competitive capability of an organization, especially a service organization like a bank brings very largely on the collective competence and skills of its people. Rapid advances in technology and knowledge together with breath taking changes in the market place coupled with the raising client expectation, make for rapid obsolescence of old ways of doing things. This necessitates new responses, modern skills and attitudinal changes. This project “Training and Development” aims to explore the area to test whether or not the same is contributing substantially towards the Punjab National Bank. Starting from the basic concept of “Training and Development”, it moves on to the analyses of the application of the same in various sectors of Punjab National Bank and it explores area where employee’s growth potential exists. It concludes by analyzing the challenges and attempting to provide glimpse of the future. CONTENTS • Acknowledgment • Executive summary • Introduction to PNB. • Awards won by the PNB. • Organization Structure of PNB. • Administrative setup of PNB. • PNB products. • Human Resource management • HR development division. • Introduction to Training and development. • objective of the study • Training and development in PNB. • Training policy of PNB. • Research methodology • Conclusion • Recommendation • Bibliography • Questionnaire INTRODUCTION TO PUNJAB NATIONAL BANK (PNB) Punjab National Bank (PNB) is an Indian financial services company based in New Delhi, India. Founded in 1895, the bank has over 5,800 branches and over 6,000 ATMs across 764 cities. It serves over 80 million customers. Punjab National Bank is one of the Big four banks of India, along with the state bank of India, ICICI bank and Bank of Baroda. It is the third largest bank of India in terms of assets size. The bank has been ranked 248th biggest in the world by Banker’s Almanac. PNB has its banking subsidiary in the UK, as well as branches in Hong Kong, Dubai, and Kabul. It has representative offices in Almaty (Kazakhstan), Dubai, Shanghai (China), Oslo (Norway) and Sydney (Australia). Punjab National Bank, one of the leading nationalized Banks of the country has a national presence through a widespread network of over 5600+ Service Out-Lets (SOLs) in branches/Offices spread across the country. It has established specialized branches to cater to the needs of key customer segments in the core areas of Agriculture, Industrial Finance and Foreign Exchange. With more than 115 years of customer services, the Bank has a large satisfied clientele throughout the country. For enhancing customer convenience levels and overall inter-branch efficiency, the bank has heavily invested in Information Technology (I.T). The bank has already implemented a Core Banking Solution (Financial), which provides anywhere any time banking to all its customers of more than 5600 Service Outlets in more than 2700 Centers across the country. Internet Banking Service is being provided to the customers of these Service Outlets / branches. All the Branches / offices of the Bank are having Intranet dual network connectivity mainly on lease-line then ISDN, Radio Frequency (RF) & VSAT for accessing various applications. Complementing these services, the bank also offers a modern, competitive full service to its commercial, retail and corporate customers through its service outlets like Branches / ATMs / Extension counters etc. The design of the network enables the bank to have operational capabilities, which is at par with international business practices. Various Mail Servers have been located at different controlling offices to provide corporate email facility to its staff. To secure its network from threats like viruses, malware, spyware, network threats, Trojan horse, adware, root kits, Worm, Intrusion, Hacking etc. Bank has implemented comprehensive solution with deployment of Symantec Endpoint Protection (latest version). ABOUT THE BANK: • Distinction of being the first Indian bank to have been started solely with Indian capital. • Largest branch network in India- 4525 offices including 432 extension counters and more than 58300 employees spread throughout the country. • Serves over 3.5 cores customers. • Strong correspondent banking relationship with more than 217 international banks of the world. • More than 50 renowned international banks maintain their rupees accounts with PNB. Vision of the bank: “To be Leading Global Bank with Pan India footprints and become a household brand in the Indo-Gangetic Plains, providing entire range of financial products and services under one roof.” Mission Of The Bank: “Banking for the unbanked” PUNJAB NATIONAL BANK-FIRST OFFICE AT GANPATRAI ROAD, LAHORE PNB was founded in the year 1895 at Lahore (presently in Pakistan) as an off-shoot of the Swadeshi Movement. Among the inspired founders were are as:- a. Sardar Dayal Singh Majithia, b. Lala HarKishen Lal c. Lala Lalchand, d. Shri Kali Prosanna Roy, e. Shri E.C. Jessawala, f. Shri Prabhu Dayal, g. Bakshi Jaishi Ram, and h. Lala Dholan Doss. With a common missionary zeal they set about establishing a national bank; the first one with Indian capital — owned, managed and operated by the Indians for the benefit of the Indians. The Lion of Punjab, Lala Lajpat Rai, was actively associated with the management of the Bank in its formative years. The Bank made steady progress right from its inception. It has shown resilience to tide over many a crisis. It withstood the crisis in banking industry of 1913 and the severe depression of the thirties. It survived the most critical period in its history — the Partition of 1947 — when it was uprooted from its major area of operations. It was the farsightedness of the management that the registered office of the Bank was shifted from Lahore to Delhi in June 1947 — even before the announcement of the Partition. With the passage of time the Bank grew to strength spreading its wings from one corner of the country to another. Some smaller banks like, The Bhagwan Dass Bank Limited, Universal Bank of India, The Bharat Bank Limited, The Indo- Commercial Bank Limited, The Hindustan Commercial Bank Limited and The Nedungadi Bank were brought within its fold. PNB has the privilege of maintaining accounts of the illustrious national leaders like Mahatma Gandhi, Shri Jawaharlal Nehru, Shri Lal Bhadhur Shashtri, and Shrimti Indira Gandhi besides the account of the famous Jalianwala Bagh Committee. Nationalization of the 14 major banks on 19th July 1969 was major step for the banking industry. PNB was amongst these. As a result, banking was given new direction and thrust. The banks were expected to reach people in every nook and corner, meet their needs, and the work for their economic upliftment. Removal of poverty and regional imbalances were accorded high priority. Timeline of PNB 1895:- PNB established in Lahore. 1904:- PNB established branches in Karachi and Peshawar. 1939:-PNB acquired Bhagwan Dass Bank Limited. 1947:-Partition of India and Pakistan at Independence.PNB lost its premises in Lahore but continued to operate in Pakistan. 1960:- PNB amalgamated Indo-Commercial bank limited (established in 1933) in a rescue. 1961:-PNB acquired Universal Bank of India. 1963:-The Government of Burma nationalized PNB’s branch in Rangoon (Yangon). 1965:- After the Indo-Pak war the government of Pakistan seized all the offices in Pakistan of Indian banks, including PNB's head office, which may have moved to Karachi. PNB also had branches in East Pakistan (Bangladesh). 1969:- The Government of India nationalized PNB and 13 other major banks on 19th July, 1969. 1978:-PNB opened branch in London. 1986:- The Reserve Bank of India required PNB to transfer its London branch to State Bank of India after the branch was involved in a fraud scandal. 1988:- PNB acquired Hindustan Commercial Bank Limited in a rescue. 1993:- PNB acquired New Bank of India, which the Government of India had nationalized in 1980. 1998:- PNB set up a representative office in Almaty, Kazakhstan. 2003:- PNB took over Nedungadi Bank (established the bank in 1899), the oldest private sector bank in Kerala. It was incorporated in 1913 and in 1965 had acquired selected assets and deposits of the Coimbatore National Bank. At the time of the merger with PNB, Nedungadi Bank's shares had zero value, with the result that its shareholders received no payment for their shares. AWARDS WON DURING THE YEAR 2013-14:- 1. Punjab national bank has been declared winner of golden peacock innovative product/service award for the year 2014. 2. PNB awarded niryat bandhu bronze trophy. 3. Vigilance Excellence Award 2013-14 4. PNB Received Excellent Performance in Lending under PMEGP Scheme award. 5. 2nd prize of Indira Gandhi Rajbhasha Shield by Dept.
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