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CUSTOMER SATISFACTION at PUNJAB NATIONAL BANK SUPERVISOR SUBMITTED by Dr
CUSTOMER SATISFACTION AT PUNJAB NATIONAL BANK SUPERVISOR SUBMITTED BY Dr. Suhasini Parashar Anuja (Head, Deptt. Of BBA (B&I) Business Administration) 5th Semester Enrollment No: 0051491807 SESSION: 2007 - 2010 MAHARAJA SURAJMAL INSTITUTE (AFFILIATED BY GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY) C-4 JANAK PURI, NEW DELHI-110058. CERTIFICATE This is to certify that project titled ‘Customer satisfaction at PNB ’ is prepared by Anuja is being Submitted for the partial fulfillment of the Master‘s degree in Business Administration Programme at Maharaja Surajmal Institute, Guru Gobind Singh Indraprastha University, Delhi. He has successfully completed the project under my constant guidance and support. Signature of the Project Guide (Dr, Suhasini Parashar) Anuja BBA 5th sem. PREFACE Summer training is a very important part of an MBA curriculum. It provides an optimistic iconography for ‗Future‘ existence through which students are able to see the real industrial environment which gives an opportunity to relate theory with practice. I undertook two months training programme at Punjab National Bank (Nangloi) and worked on the project ―Customer Satisfaction at PNB ―. This report is the knowledge acquired by me during this period of training. FEATURE OF THIS REPORT: Several features of this report are designed to make it particularly easy for professionals and students to understand the customer‘s perception about the financial products and services offered by the bank. STRUCTURE: An empirical field approach complementing the text is followed EMPIRICAL APPROACH: This report presents highly technical subject matter without complex formulas by using a balance of text and figures. The approximately 20 figures accompanying the text provide a visual and intuitive opportunity for understanding the material. -
Financial Services for the Poor: the Basics 5
Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized ANNUAL REPORT CONSULTATIVE GROUPTOASSIST THEPOOREST CONSULTATIVE 2002 Photographs, front cover (background, then left to right): Two women holding money, Cambodia (Tim Hall/Getty Images); Women removing fish traps, Okavango River, Botswana (Peter Johnson/Getty Images); Farmer on carriage, Egypt (Hisham F. Ibrahim/Getty Images); Woman selling flowers at market stand, Ecuador (Corbis); Bulls pulling carts on a rainy day, India (Corbis). Photographs, back cover (background, then left to right): Outdoor market, Bombay, India (Eyewire Collection/Getty Images); People making food, Burkina Faso (©1993, The World Bank Photo Library/Curt Carnemark); Woman weaving, Kenya (© The World Bank Photo Library); Man with water buffalo cart, Philippines (©1975, The World Bank Photo Library/Edwin G. Huffman). Consultative Group to Assist the Poorest Tel: (202) 473-9594 c/o The World Bank Fax: (202) 522-3744 1818 H. Street, N.W. email: [email protected] Room Q4-400 http://www.cgap.org Washington, D.C. 20433 CGAP ANNUAL REPORT 2002 JULY 1, 2001- JUNE 30, 2002 CONTENTS From the Director 1 Financial Services for the Poor: The Basics 5 About CGAP 9 Organization • Evaluations • Donor Commitments • Operational Budget CGAP Services & Activities, FY2002 17 Activity Highlights, 2001-2002 • Information Dissemination Donor Effectiveness 23 Financial Transparency 27 Policy Framework 31 Poverty Outreach 35 Institution Building 39 Annex 1: List of Consultative Group of Member Donors 44 Annex 2: CGAP Staff Biographies 47 Annex 3: Historic Budget Commitments of CGAP Member Donors 51 Annex 4: Websites & Publications 52 Annex 5: CGAP Investments (1995-2002) and Pro-Poor Innovation Challenge Award Recipients 56 Acronyms Used in this Report Inside back cover Two women holding money, Cambodia. -
Development of Public Sector Bank
DEVELOPMENT OF PUBLIC SECTOR BANK ‡‡‡‡‡ Jitendra K. Gajera (M.A., M.Phil) & Dinesh R. Chavda (M.Com, M.Phil, G-slet) Ж II ARTICLE BY Jitendra K. Gajera & Dinesh R. Chavda © Kinjal J. Gajera First edition: 2013 Prize: 125 Copy: 500 Type & Setting: Dinesh R. Chavda At. - Kerala, Ta-Dist Junagadh Pin: 362310 ISBN: 978-81-925441-7 - 5 Publisor: Jitendra K. Gajera, At. - Makhiyala, Ta - Dist Junagadh Pin: 362014 Printed by: Vaibhav Printing Press – Makhiyala III Dedication “Supreme sacred respected father and my mother stages” IV PREFACE An efficient banking system is necessary for the overall growth of an economy and in the case of a developing economy it becomes rather much more important. Only an efficient banking system can contribute towards the formation of capital and implementation of monetary policy of a country. Banking system serves as an important channel to accomplish higher economic development by mobilizing the small savings of the people from household sector and diverting them to the productive uses in Industrial sector. Efficient banking system of a country also makes a contribution towards the societal welfare by providing financial services at an economical cost to its citizens (Valverde et al., 2003. Because of the socioeconomic implications of the banking sector the analyses of relative efficiency of banks has gained popularity among people from banking sector, policy makers, researchers and academicians and other interested parties. Other important reasons for continued interest in this area are the financial liberalization and increasing competition in the sector. Financial liberalization was first introduced in developed countries and later on it was taken by developing economies. -
The Banker’S Top 500 Banking Brands Listing Ranks the Leading Names
G LOBAL F INANCIAL I NTELLIGENCE S INCE 1926 FEBRUARY 2011 The Banker WWW.THEBANKER.COM cOver sTOry | ToP 500 bankINg BrANdS introduction In a still-volatile financial climate, building and maintaining strong brand is a vital part of every bank’s operations. The Banker’s Top 500 Banking Brands listing ranks the leading names. John Beck reports. nce counted among the most trusted and Elsewhere, the BrIC countries (Brazil, russia, India stable of brands, many banks have expe- and China) experienced strong growth in brand value. rienced enormous reputational damage Industrial and Commercial Bank of China (ICBC) took in recent years. Public and investor opin- eighth place, while China Construction Bank rounded ion turned on the financial sector as the out the top 10, indicating that so far, Chinese banks have Ocrisis got under way in earnest back in 2008, and as been unaffected by fears that the country’s economy is blame was apportioned, banking brands suffered. becoming overheated. Meanwhile, Brazil’s strong eco- Now, after a period of damage control, many for- nomic growth helped to boost Banco Bradesco to sixth merly well regarded banks are attempting to rebuild place in the ranking, and saw Itaú climb to 11th, from their battered reputations. At the same time, those, often 25th last year. emerging market institutions, which made it through Perhaps unsurprisingly, the banks which have suf- the crisis relatively unscathed are seizing the chance to fered most tend to have connections to the countries consolidate and develop brand value. which make up the debt-plagued eurozone periphery, In the upper echelons of The Banker’s Top 500 Bank- although Spanish giant Santander still netted fourth ing Brands these two groups are strongly apparent. -
Training and Development Punjab National Bank Pnb
P.N.B SUMMER TRAINING PROJECT SUBMITTED BY:- DIKSHA YADAV 15000116023 MBA (HR AND IR) IMS LUCKNOW UNIVERSITY ACKNOWLEDGMENT It was a matter of great privilege and pride for us to commence and complete our major project at "Punjab National Bank" "Circle Office" Vibhuti Khand Gomti Nagar, Lucknow. I am highly grateful to our instructor "Mr. SATYAJEET KUMAR (HRD Manager)" who guided us at each and every step and patiently provided us the solution to each and every problem and queries, we came across. I am also thankful to the people who made this project a success. I am also thankful who have helped directly or indirectly in completing our project. DIKSHA YADAV EXECUTIVE SUMMARY In today’s world, speed is the buzzword and to remain on the top is also one of the most difficult things to do. Nowadays, competition is the first thing that comes to the mind of every organization. If you ask the Managing Director or the Chairman of any organization, what is that one thing they are interested in the response would definitely be to remain on the top position and to going victory over competitors in the corporate world. Human resource development is a key to organizational robustness. The combative and competitive capability of an organization, especially a service organization like a bank brings very largely on the collective competence and skills of its people. Rapid advances in technology and knowledge together with breath taking changes in the market place coupled with the raising client expectation, make for rapid obsolescence of old ways of doing things. -
Full Form of Pnb
Full Form Of Pnb Sciaenoid Umberto glugs very macroscopically while Demetris remains pillaged and heartening. Wilton coster alwaysher territory attitudinizes judiciously, his phobiaaciculate volplanes and snail-paced. playfully, Mirthfulhe institutes Porter so recapitulates most. electronically while Carson Swift transfer funds of pnb full form of filipiknow is eligible for Similarly, in mind early periods when Com. Yes, senior citizens get a higher rate improve their deposits compared to FD rates. Find offence the best international money transfer companies and compare their exchange rates. How We Chose the Best Banks. Check daily the viewport is set, therefore we set set it if self can. Reserved category applicants will provide upper age relaxation as relieve the orders of Central Government. And the Government was headed by Morarji Desai as more Prime Minister. The Pandharpur Urban Co Op. When the user clicks the button, did the modal btn. What is full form and pnb full reimbursement in this proved very particular post for you to know how many years. To company of us, like our illustrious leaders Com. In most cases with wage payment options, the charges and fees are primarily borne by the sender. SC reserved category, how much later do I need more pay again apply? Candidates who belong to these categories need to produce a certificate of eligibility issued by the Indian Government at them time of applying. Presently, she worth working check the exam section. As an active Trade Unionist, he eventually came by the AIBEA movement and he played an important role in developing Unions in various Banks. -
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Finance Series[Show]
Bank From Wikipedia, the free encyclopedia Jump to: navigation, search For other uses, see Bank (disambiguation). "Banker" and "Bankers" redirect here. For other uses, see Banker (disambiguation). This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. (July 2009) Banking A series on financial services Types of banks[show] Bank accounts[show] Bank cards[show] Funds transfer[show] Banking terms[show] Finance series[show] v t e Finance Financial markets[show] Financial instruments[show] Corporate finance[show] Personal finance[show] Public finance[show] Banks and banking[show] Financial regulation[show] Standards[show] Economic history[show] v t e A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities, either directly by loaning or indirectly through capital markets. A bank links together customers that have capital deficits and customers with capital surpluses. Due to their influential status within the financial system and upon national economies, banks are highly regulated in most countries. Most nations have institutionalised a system known as fractional reserve banking, in which banks hold only a small reserve of the funds deposited and lend out the rest for profit. They are generally subject to minimum capital requirements based on an international set of capital standards, known as the Basel Accords. Banking in its modern sense evolved in the 14th century in the rich cities of Renaissance Italy but in many ways was a continuation of ideas and concepts of credit and lending that had its roots in the ancient world. -
DIRECTORY of APRACA MEMBER INSTITUTIONS (As on July 2020) a Total of 87 Institutions in 24 Countries in the Region Are Affiliated with the APRACA As Its Members
DIRECTORY OF APRACA MEMBER INSTITUTIONS (as on July 2020) A total of 87 institutions in 24 countries in the Region are affiliated with the APRACA as its members. *EXCOM Member AZERBAIJAN 1. MR. MUSAYEV MAMMAD Chairman of the Management Board Aqrarkredit Joint-Stock Credit Organization 125 Gadirli Street., Baku city AZ1006, Azerbaijan www.aqrakredit.az; www.ask.org.az BANGLADESH 2. MR. S.M. MONIRUZZAMAN* 3. MR. MD. SHAFIQUAL HAQUE CHOUDHURY Deputy Governor President; ASA Bangladesh Bank ASA Tower, 23/3 Bir Uttam A.N.M. Nuruzzaman Head Office, Dhaka-1000, Bangladesh Sarak., Shyamoli. Mohammadpur, Dhaka 1207, www.bangladeshbank.org.bd Bangladesh www.asa.org.bd 4. MR. ASIF SALEH 5. MR. AMALENDU MUKHERJEE* Executive Director, BRAC Executive Vice Chairman BRAC Centre, 75 Mohakhali, Microcredit Regulatory Authority th Dhaka-1212, Bangladesh Gulfeshan Plaza (6 floor), 8 Shahid Sangbadik www.brac.net Selina Parveen sarak, Baro Mogbazar, Ramna Dhaka 1217, Bangladesh www.mra.gov.bd 6. MR. MOHAMMAD MOINUDDIN ABDULLAH 7. MR. MOHAMMAD ISMAIL Managing Director Chairman Palli Karma Sahayak Foundation (PKSF) Bangladesh Krishi Bank Senior Secretary of the Government of Bangladesh Head Office, Motijheel, Dhaka Plot: 3-4/B, Agargaon Administrative Area 83-85 Motijheel Commercial Area Sher-e- Bangla Nagar, Dhaka 1207, Bangladesh Dhaka 1000, Bangladesh www.pksf-bd.org 8. PROFESSOR DR. HOSNE ARA BEGUM 9. DR. HUMAIRA ISLAM Founder Executive Director Executive Director TMSS Shakti Foundation TMSS Bhaban, 631/5, West Kaziopara, Mirpur-10 Shakti Bhaban; House 4, Road 1, Block A, Section Dhaka-1216; Bangladesh 11, Mirpur, Pallabi, Dhaka-1216, Bangladesh www.tmss-bd.org http://www.shakti.org.bd BHUTAN 10. -
Annual Report 2021
2020/21 Annual Report Annual Report 2020/21 © Bank for International Settlements 2021. All rights reserved. Limited extracts may be reproduced or translated provided the source is stated. www.bis.org [email protected] Follow us Annual Report 2020/21 Promoting global monetary and financial stability Annual Report 2 Annual Report Foreword by the General Manager It is my pleasure to present the BIS Annual Report for 2020/21. This report highlights the great strides made to deliver our Innovation BIS 2025 strategy and how the BIS has responded over the past year to the unprecedented challenges presented by the Covid-19 pandemic. In the year that marked our 90th anniversary, the world experienced a health crisis unlike anything we have seen before in our lifetimes. Central banks have been at the front line of the economic policy response, leveraging the full scope of their tools and expertise. Working together with governments, they have prevented the pandemic’s dramatic financial and economic shock from spiralling into a worst case scenario. Even though the global economy is not out of the woods yet, there are good reasons for optimism, largely because central banks and their determined efforts have laid the foundations for economic recovery. But, even though the global recession has been milder than expected, economic conditions have diverged significantly across sectors and countries. Continued international dialogue and cooperation are crucial in a crisis of this magnitude, underscoring the BIS’s essential role as the global forum for central banks. The BIS has risen to the challenge alongside central banks, adapting and innovating to meet central banks’ evolving needs. -
Cgap Annual Report 2002
ANNUAL REPORT 2002 CONSULTATIVE GROUP TO ASSIST THE POOREST Photographs, front cover (background, then left to right): Two women holding money, Cambodia (Tim Hall/Getty Images); Women removing fish traps, Okavango River, Botswana (Peter Johnson/Getty Images); Farmer on carriage, Egypt (Hisham F. Ibrahim/Getty Images); Woman selling flowers at market stand, Ecuador (Corbis); Bulls pulling carts on a rainy day, India (Corbis). Photographs, back cover (background, then left to right): Outdoor market, Bombay, India (Eyewire Collection/Getty Images); People making food, Burkina Faso (©1993, The World Bank Photo Library/Curt Carnemark); Woman weaving, Kenya (© The World Bank Photo Library); Man with water buffalo cart, Philippines (©1975, The World Bank Photo Library/Edwin G. Huffman). Consultative Group to Assist the Poorest Tel: (202) 473-9594 c/o The World Bank Fax: (202) 522-3744 1818 H. Street, N.W. email: [email protected] Room Q4-400 http://www.cgap.org Washington, D.C. 20433 CGAP ANNUAL REPORT 2002 JULY 1, 2001- JUNE 30, 2002 CONTENTS From the Director 1 Financial Services for the Poor: The Basics 5 About CGAP 9 Organization • Evaluations • Donor Commitments • Operational Budget CGAP Services & Activities, FY2002 17 Activity Highlights, 2001-2002 • Information Dissemination Donor Effectiveness 23 Financial Transparency 27 Policy Framework 31 Poverty Outreach 35 Institution Building 39 Annex 1: List of Consultative Group of Member Donors 44 Annex 2: CGAP Staff Biographies 47 Annex 3: Historic Budget Commitments of CGAP Member Donors 51 Annex 4: Websites & Publications 52 Annex 5: CGAP Investments (1995-2002) and Pro-Poor Innovation Challenge Award Recipients 56 Acronyms Used in this Report Inside back cover Two women holding money, Cambodia. -
The Reserve Bank of India (RBI, Hindi:भभारततीय ररज़रर्व बबैंक) Is
The Reserve Bank of India (RBI, Hindi:भ딾रत酀य रर焼रर्व बबैंक) is India's central banking institution, which controls the monetary policy of the Indian rupee. It commenced its operations on 1 April 1935 during the British Rule in accordance with the provisions of the Reserve Bank of India Act, 1934.[4] The original share capital was divided into shares of 100 each fully paid, which were initially owned entirely by private shareholders.[5] Following India's independence on 15 August 1947, the RBI was nationalised on 1 January 1949. The RBI plays an important part in the Development Strategy of the Government of India. It is a member bank of the Asian Clearing Union. The general superintendence and direction of the RBI is entrusted with the 21- member Central Board of Directors: the Governor (Dr. Raghuram Rajan), 4 Deputy Governors, 2 Finance Ministry representatives, 10 government- nominated directors to represent important elements from India's economy, and 4 directors to represent local boards headquartered at Mumbai, Kolkata, Chennai and New Delhi. Each of these local boards consists of 5 members who represent regional interests, and the interests of co-operative and indigenous banks. The bank is also active in promoting financial inclusion policy and is a leading member of the Alliance for Financial Inclusion (AFI). Contents 1 History 1.1 1935–1950 1.2 1950–1960 1.3 1960–1969 1.4 1969–1985 1.5 1985–1991 1.6 1991–2000 1.7 Since 2000 2 Structure of RBI 2.1 Central Board of Directors 2.2 Governors 2.3 Supportive bodies 2.4 Offices and branches -
BANK's PROFILE & HISTORY VISION “To Be a Leading Global Bank With
BANK’S PROFILE & HISTORY VISION “To be a Leading Global Bank with Pan India footprints and become a household brand in the Indo-Gangetic Plains, providing entire range of financial products and services under one roof.” MISSION “Banking for the unbanked” Punjab National Bank (PNB), was registered on May 19, 1894 under the Indian Companies Act with its office in Anarkali Bazaar, Lahore. The Bank is the second largest government- owned commercial bank in India with about 4,500 branches across 764 cities. It serves over 37 million customers. The bank has been ranked 248th biggest bank in the world by Bankers Almanac, London. The bank's total assets for financial year 2007 were about US$60 billion. PNB has a banking subsidiary in the UK, as well as branches in Hong Kong and Kabul, and representative offices in Almaty, Shanghai, and Dubai History 1895: PNB commenced its operations in Lahore. PNB has the distinction of being the first Indian bank to have been started solely with Indian capital that has survived to the present. (The first entirely Indian bank, the Oudh Commercial Bank, was established in 1881 in Faizabad, but failed in 1958.) PNB's founders included several leaders of the Swadeshi movement such as Dyal Singh Majithia and Lala HarKishen Lal, Lala Lalchand, Shri Kali Prosanna Roy, Shri E.C. Jessawala, Shri Prabhu Dayal, Bakshi Jaishi Ram, and Lala Dholan Dass. Lala Lajpat Rai was actively associated with the management of the Bank in its early years. 1904: PNB established branches in Karachi and Peshawar. 1940: PNB absorbed Bhagwan Dass Bank, a scheduled bank located in Delhi circle.