A Brief Benchmark Report of the Qos Measurements of Mobile Network Services for February 2020

A Brief Benchmark report OF The QoS Measurements of Mobile Network Services For February 2020

Issued on 1 April 2020 In light of the keenness of the Ministry of Communications and Information Technology to enhance the quality of telecom services provided to citizens, the NTRA's National Quality Monitoring Center has issued today the QoS report for February 2020 on the quality of Voice and Data services provided by telecom operators operating in Egypt. These tests were conducted last month on approximately 24,500 kilometers of populated areas in Egypt, divided into roughly 81 cities and districts. The measurement tests were undergone for voice and data services as thousands of test calls were made in addition to the tests made for data or mobile Internet services. • The quality of voice and data services has been evaluated as per a set of internationally acknowledged standards. The quality of voice services has been evaluated according to several KPIs, most importantly the call blocked rate, the dropped call rate, in addition to the voice quality. As for the quality of mobile data services, they were evaluated as per specific standards, mainly the data download and upload throughput.

• The tables below show the cities and districts affected by quality problems in voice services as well as the areas where the service quality has been improved as follows: فشل االتصال انقطاع المكالمات جودة المكالمات

الشبكة أماكن لوحظ فيها تحسن أماكن مازالت تعاني من خدمة سيئة أماكن لوحظ فيها تحسن أماكن مازالت تعاني من خدمة سيئة أماكن لوحظ فيها تحسن أماكن مازالت تعاني من خدمة سيئة 12 2 5 6 11 15 االسكندرية الجيزة االسكندرية الجيزة القاهرة القاهرة االسكندرية القاهرة دلتا شرق 1 الشيخ زايد 2 شرق 2 الشيخ زايد 1 الرحاب العبور غرب 2 مدينتي دمنهور شرق 5 الصعيد القاهرة الصعيد دلتا المعادي القاهرة العبور دسوق القاهرة الفيوم مدينه نصر 2 ابو قرقاص السينبالوين دلتا حلوان 2 الرحاب كفر الشيخ العبور إسنا العباسيه نجع حمادي - فرشوط الصعيد دسوق التجمع دمياط الرحاب كوم أمبو دلتا الفيوم الصعيد الصعيد شبرا الخيمه بنها شبين الكوم ابو قرقاص الفيوم الزمالك كفر الزيات الجيزة نجع حمادي - فرشوط ابو قرقاص فودافون حلوان 2 المنصوره الشيخ زايد2 أسيوط المعادي دمياط الصعيد نجع حمادي - فرشوط المقطم شبين الكوم أسيوط دلتا كفر الشيخ طنطا- المحله دسوق

11 5 0 2 11 9 القاهرة الصعيد القاهرة دلتا دلتا االسكندرية الصعيد االسكندرية الصعيد مدينه نصر 1 بني سويف العبور بنها منوف الباجور شرق 1 بني سويف شرق 5 الواسطه دلتا الواسطه مدينه نصر 2 العاشر من رمضان الصعيد شرق 3 دلتا ابو قرقاص كفر الزيات المنيا شبرا دمنهور ابو قرقاص دلتا فقوس السينبالوين إسنا المقطم الصعيد المنصوره الزقازيق أورنج منوف الباجور ابو قرقاص منوف الباجور كفر الدوار شبين الكوم ديروط المنفلوط كفر الزيات الخارجه- الفرافره طنطا- المحله األقصر كفر الشيخ السينبالوين دمياط فشل االتصال انقطاع المكالمات جودة المكالمات الشبكة أماكن لوحظ فيها تحسن أماكن مازالت تعاني من خدمة سيئة أماكن لوحظ فيها تحسن أماكن مازالت تعاني من خدمة سيئة أماكن لوحظ فيها تحسن أماكن مازالت تعاني من خدمة سيئة 2 0 7 5 17 15 االسكندرية دلتا القاهرة دلتا القاهرة القاهرة الصعيد شرق 5 قليوب العبور فقوس الشروق مدينتي ابو قرقاص غرب 2 الزقازيق مدينه نصر 2 منوف الباجور المقطم العبور إسنا القاهرة المنصوره العباسيه شبين الكوم دلتا هليوبوليس 1 مدينتي السينبالوين المنيل الصعيد بنها المرج الرحاب دمياط شبرا الفيوم الصعيد شبرا الخيمه إتصاالت الشروق رأس البر حلوان 1 سينيورس ترسا ديروط المنفلوط دلتا مدينه نصر 1 الصعيد المعادي ابو قرقاص شبين الكوم حدائق القبه ديروط المنفلوط المقطم أسيوط الصعيد شبرا الخيمه الخارجه- الفرافره إسنا إسنا

3 0 6 4 34 16 االسكندرية الجيزة االسكندرية دلتا القاهرة القاهرة القاهرة شرق 3 فيصل شرق 5 بنها الشروق العبور العبور القاهرة الصعيد غرب 2 قليوب المقطم هليوبوليس 1 الصعيد الرحاب بني سويف مرسي مطروح فقوس دلتا مدينه نصر 2 ابو قرقاص الشروق طهطا أخميم القاهرة السينبالوين بنها المنيل الخارجه- الفرافره عين شمس نجع حمادي - فرشوط مدينتي منوف الباجور الصعيد حلوان 1 السالم العبور شبين الكوم ديروط المنفلوط دلتا حدائق القبه التجمع الجيزة شبين الكوم شبرا الخيمه هليوبوليس 2 السادس من اكتوبر 2 وي الزمالك مدينه نصر 1 المهندسين دلتا مدينه نصر 2 الصعيد العاشر من رمضان المرج الفيوم الزقازيق العباسيه سينيورس ترسا كفر الزيات المنيل ابو قرقاص المنصوره شبرا المنيا حلوان 1 أسيوط حلوان 2 الخارجه- الفرافره المعادي إسنا المقطم أسوان كوم أمبو • Vodafone Egypt: tests were made for (74) cities and districts. There are (11) cities and districts that still suffer from failed calls, most importantly: Nasr City and Abbasyya (Cairo), in addition to certain areas in East Alexandria (Alexandria), El Sheikh Zayed (Giza). In terms of dropped calls, there are (5) cities and districts that suffer from this problem, most importantly: Maadi and El-Obour (Cairo). Moreover, in terms of quality of calls, there are (12) cities and districts that have this problem. Chief among them are Madinaty, El-Obour, Al-Rehab, and Al-Tagamoa.

• Orange Egypt: tests were made for (74) cities and districts. There are (11) cities and districts that still suffer from failed calls, most importantly: El-Obour, Nasr City, Shubra, Al-Moqatam (Cairo). In addition, there are (11) cities and districts that have problems in the quality of voice calls, most importantly, East Alexandria (Alexandria).

• Etisalat Misr: tests were made for (74) cities and districts. There are (17) cities and districts that still suffer from call failure, most importantly: El-Obour, Nasr City, Abbasyya, El-Manial, Shubra, Helwan, Maadi, Al-Moqatam (Cairo), as for the dropped calls, (7) areas have this problem. Some of these areas are: Madinaty, El-Obour, Heliopolis, El-Marj and Shubra Al-Kheima (Cairo).

• WE: tests were made for (74) cities and districts. There are (34) cities and districts that still have problems with failed calls, most importantly: Madinaty, El Obour, Al Tagamoa, Nasr City, Heliopolis, Al Marj, Abbassya, Al-Manial, Shubra, Helwan, Maadi, Al Moqattam (Cairo), Al Mohandessen, 6th October City (Giza), Alexandria East and Marsa Matrouh (Alexandria). Moreover, there are (6) areas that suffer from dropped calls have this problem. Some of these areas are: El-Obour, Heliopolis, Nasr City, Al-Manial, and Helwan, (Cairo). In addition, there are (3) cities and districts that have problem in the voice quality of calls, most importantly, El-Obour (Cairo). • Although the report shows that the quality of data service is within acceptable limits for all operators, nevertheless some problems were detected in several regions as per the detailed Benchmarking Report.

• Within the framework of our enhancement of transparency, the QoS Detailed Benchmarking Report for February 2020 is published on the NTRA's website in a simplified way to inform citizens about the quality of services provided by telecom companies and operators throughout Egypt, in order to help them get information about the assessment of networks in their residential places. Benchmarking Report No. 08

February, 2020 Agenda 1. Quantitative Information 2. Voice Service Quality & Performance - Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

9 Executive Summary

Due to the fact that NTRA in Egypt is concerned about maintaining the highest standards of the quality of the network and getting the market insight about how operators are performing in the market from a QoS/QoE perspective. NTRA along with Rohde and Schwarz carried out an extensive benchmarking survey of the Mobile networks in Egypt with focus on the performance of the four operator’s network.

The full scope of measurements performed covers Egypt on monthly basis. Measurement is divided over seven main regions, Cairo, Giza, Alexandria, Delta, Red Sea and Upper Egypt. Each area is consisting of some clusters that will be measured during each month. And the results of each month will be discussed on this presentation.

This presentation gives a summary view of February-20 measurements that took place in February 2020 for Egypt as defined in later slides of this presentation, during this survey, a distance of ~ 24,500 KM’s were driven. All measurements were done in Window time from 8AM to 8PM.

This presentation addressed 2nd, 3rd and 4th generation mobile networks (2G,3G,4G) for the Four licensees Etisalat, Orange, Vodafone and WE (sorted alphabetically) in outdoors measurements. Key performance indicators used in the survey are included in Annexes slides at the end of this presentation. For this campaign, Mobile to Mobile voice scenario approach was followed to better represent customer experience in a modernized manner.

10 Quantitative Information

Voice Measurements Number of Tests Total Number of Voice Calls 57,309

Data Measurements Number of Tests HTTP Download 62,231 HTTP Upload 62,144 HTTP Browsing – Facebook 61,922 HTTP Browsing – Twitter 61,824 HTTP Browsing – Google 62,083 HTTP Browsing – YouTube 62,015 HTTP Browsing - Yahoo 61,850 YouTube - Video Stream 61,451 Total Ping Attempts 3,108,504

11 Methodology

NTRA has preformed drive test that cover all governorates and major highways across the country. The tests were in same time and condition for the four operators to ensure fair comparison.

NTRA measures the major “key performance indicators” (KPI) that directly relate to the public’s experience through Outdoor (in-car user experience). These include block, dropped calls, voice quality, data throughput. (all details will be found on annexes slides)

The drive test results represent a snapshot of the mobile service provider’s network in-car user experience and using a particular type of smartphones to simulate end user. The reported level of service quality may therefore not be exactly comparable with the consumer’s own experience;

The threshold for each KPI in license is mentioned in the legend of each graph. (and it is included in the annexes slides) For better understand the results in reference to the threshold value:

• Every result exceeds the threshold value is considered as a violation to the license terms for Voice KPI’s. • Every result exceeds the threshold value is considered as a violation to the license terms for Data KPI’s except for Download Throughput and Upload throughput. • Download Throughput and Upload throughput violation counted when the result is lower than the threshold value. • We Denotes the violations where penalties are applied as dashed Dark RED Line • We Denotes the violations where penalties are not applied as Solid Black Line

12 Executive Summary Licensed-KPI’s Violation Percentage over Egypt (28 zones * 8 KPIs in license = 224 possible violations)

4% 4%

96%

Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs

4% 1% 1% 7%

95% 92%

Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs

14 Licensed-KPI’s Violation Breakdown Over Egypt

37% 40% 50% 63%

10%

Call blocked Rate Call Dropped Rate MOS < 2.8 Call blocked Rate MOS < 2.8

6% 6% 5% 10% 10%

10%

60% 10% 83%

Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL

15 Call Blocked Rate - Zones

16%

14%

12%

10%

16 Call Dropped Rate - Zones

6.91%

10.08%

2.09%

2.02% 4% 2.46%

2.30% 2.12% 2.34% 2.46% 2.09%

3% 3.14% 2.53% 3.10% 2.13% 2.26% 2.52% 2.19% 4.55% 3.03%

17 CSFB Failure Rate - Zones

18 Voice Speech Quality - Zones

76.48%

Voice Speech Quality on Sample < 2.8 10.58% 50%

12.89% 11.43%

13.43% 40% 12.40% 11.13%

11.66%

12.19% 13.54% 25.46% 17.75% 19.08%

13.46% 29.08% 15.16% 11.90%

30% 13.90% 10.44% 12.47% 15.76% 12.24% 15.38% 10.01% 11.64% 14.87% 10.19% 10.17%

20%

10%

19 Download Throughput [kbps] - Zones

400 MB File FDTT HTTP Download Throughput [kbps]

45,000

40,000

35,000

30,000

25,000

20,000

15,000

10,000

5,000

20 Upload Throughput [kbps] - Zones

200 MB FDTT HTTP Upload Throughput [kbps]

30,000

25,000

20,000

15,000

10,000

5,000

21 Download Session Blocked Ratio - Zones

Download Session Block Ratio

60%

50%

40%

30%

20%

10%

22 Upload Session Blocked Ratio - Zones

Upload Session Failure Ratio

70%

60%

50%

40%

30%

20%

10%

23 Download Session Setup Time - Zones

Downlink Session Setup Time

24 Upload Session Setup Time - Zones

Uplink Session Setup Time

25 1. Quantitative Information Agenda 2. Voice Service Quality & Performance - Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

26 Zones Definition

Cairo Madinity Obour Rehab

Sherouk Cairo Z1 Cairo Tagamoaa Heliopolis 1 Heliopolis 2 Nasr City 1

Cairo Z2 Cairo Nasr City 2 Ain Shams ElMarg ElSalam

Cairo Z3 Cairo Qobba Gardens Abbasia AlManyal Shobra

Shobra ElKhamia Cairo Z4 Cairo Zamalek Helwan 1 Helwan 2 Maadi

Cairo Z5 Cairo Mokattam

27 Voice Service KPI’s Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Call Blocked Rate - Zones

10% 1.07% 8%

1.03% 6%

1.69% 4% 2% 2.61% 0% 0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate

0% Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam Madinet el Town Mostkbal

29 Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Droped Rate - Overall Voice Call Droped Rate - Zones

5% 0.66% 4%

0.19% 3%

1.45% 2% 1% 1.34% 0% 0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

12%

10%

30 Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

5% 0.00% 4%

0.00% 3%

0.00% 2% 1% 0.00% 0% 0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful & unsuccessful). When there is 4G (LTE) present before starting the session.

CSFB Failure Rate

31 Speech Quality: MOS Voice Speech Quality < 2.8

Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones

20% 5.40% 15% 4.45% 10% 3.73% 5% 4.01% 0% 0% 10% 20% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8

20%

15%

10%

32 Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones

15 6.91 7.59 10

9.75 5 10.15 0 0 5 10 15 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the receiving terminal.

Call Access Time

0 Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam Madinet el Town Mostkbal

33 Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones

5 0.76 4

0.80 3

0.86 2 1 0.91 0 0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Circuit Switch Fall Back Delay

34 Accessibility: Telephony Return Delay [sec.] 2/3/4G: Short Call

Telephony Return Delay - Overall Telephony Return Delay - Zones

0.68 4

0.77 3 0.61 2 1 0.62 0 0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end

Telephony Return Delay

35 Voice Speech Quality KPI’s Speech Quality: MOS Scores

Voice Speech Quality - Overall Voice Speech Quality - Zones

5 3.39 4

3.42 3

3.41 2 1 3.39 0 0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Voice Speech Quality

37 Speech Quality: Call technology Usage & Codec Base Usage

Call Technology Usage Overall Call technology Usage represents the call technology used over call period. The more calls on 3G (UMTS) the better MOS served. Vodafone 97% 3%

Orange 100% 0% 3G

Etisalat 99% 1% 2G

We 99% 1%

0% 25% 50% 75% 100%

Codec Base Usage

Codec Base Usage represents the codec used over the call where AMR 0.02% wideband (AMR WB) leads to better voice quality experience by the end EFR 0.00% user than the AMR Narrowband (AMR NB)

AMR WideBand

AMR NarrowBand

0% 20% 40% 60% 80% 100%

38 Failed & Dropped Calls Causes Analysis: Dropped Calls Causes

18% 30% 2G Quality 40% 2G Quality 47% 3G Quality 3G Quality Core Network 26% 10% Core Network No Service 20% RAN Issue RAN Issue 6% 3%

4% 20% 2% 2G Quality 23% 2G Quality

1% 3G Quality 3G Quality

7% Core Network 10% Core Network 64% 61% Mobility Issue Mobility Issue 4% No Service 3% 1% No Service RAN Issue RAN Issue

40 All Operators: Dropped Calls Locations 1/2

41 All Operators: Dropped Calls Locations 2/2

42 Analysis: Failed Calls Causes

4% 2G Quality 3G Quality 3G Quality 28% 26% 4G Quality 2% 11% 4G Quality Core Network 34% 5% Core Network CSFB Issue CSFB Issue Mobility Issue 11% 9% Mobility Issue No Service 4% 99%% No Service 7% other 18% 4% other Paging Issue 2% 9% Paging Issue RAN Issue 7% RAN Issue 2%

8.7% 2G Quality 1% 3G Quality 14% 3G Quality 24% 4G Quality 4G Quality 26% 11% Core Network 17% Core Network 1% CSFB Issue 4% CSFB Issue 7% 2% 12% Mobility Issue Mobility Issue 19% No Service 3% 18% No Service 12% 11% other other 3% 4% Paging Issue Paging Issue RAN Issue RAN Issue All Operators: Blocked Calls Locations 1/2

44 All Operators: Blocked Calls Locations 2/2

45 1. Quantitative Information Agenda 2. Voice Service Quality & Performance – Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

46 Data Service KPI’s Free Mode Throughput Per Test Type NETWORK PERFORMANCE TEST USER EXPERIENCE TEST 35,000 140,000

30,000 120,000

25,000 100,000

20,000 80,000

15,000 60,000

Averagethroughput Maximum throughput

10,000 40,000

5,000 20,000

- - 20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload (400 MB file) (200 MB file)

Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max 48 FDTT HTTP Download Transfer Throughput – Network Performance

400 MB File FDTT HTTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones

40,000 13395 35,000 30,000 25,000 20,000 23629 15,000 10,000 21162 5,000 0 0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

400 MB File FDTT HTTP Download Throughput [kbps]

45,000 42,500 40,000 37,500 35,000 32,500 30,000 27,500 25,000 22,500 20,000 17,500 15,000 12,500 10,000 7,500 5,000 2,500 0 Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam Madinet el ElKhamia Town Mostkbal FDTT HTTP Upload Transfer Throughput – Network Performance

200 MB FDTT HTTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones

30,000

9410 25,000 24200 20,000 15,000

7892 10,000 13822 5,000 0 0 5,000 10,000 15,000 20,000 25,000 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

200 MB FDTT HTTP Upload Throughput [kbps]

36,000 34,500 33,000 31,500 30,000 28,500 27,000 25,500 24,000 22,500 21,000 19,500 18,000 16,500 15,000 13,500 12,000 10,500 9,000 7,500 6,000 4,500 3,000 1,500 0 Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam Madinet el ElKhamia Town Mostkbal HTTP Download Session Blocked Rates

Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones

20% 0.48% 15% 0.44% 10% 0.45% 5% 1.35% 0% 0% 5% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Download Session Blocked Ratio

20%

15%

10%

Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones

15% 0.46%

0.46% 10%

0.18% 5% 1.63% 0% 0% 5% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Upload Session Blocked Ratio

20%

15%

10%

Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones

10 0.16 8

0.10 6

0.10 4 2 0.11 0 0 2 4 6 8 10 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Average Session Setup Time [sec]

Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones

10 0.06 8

0.05 6

0.11 4 2 0.09 0 0 2 4 6 8 10 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Average Session Setup Time [sec]

55 HTTP Download Throughput – Customer Experience

20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones

35,000 14,391 30,000 25,000 20,000 24,415 15,000 10,000 20,514 5,000 0 0 10,000 20,000 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

20MB Download Throughput [kbps]

40,000

35,000

30,000

25,000

20,000

15,000

10,000

5,000

0 Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam Madinet el ElKhamia Town Mostkbal HTTP Upload Throughput – Customer Experience

2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones

20,000 4,245 15,000 13,100 10,000 8,254 5,000 8,555 0 0 5,000 10,000 15,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

2MB Upload Throughput [kbps]

20,000

15,000

10,000

5,000

58 Session Failure Ratio

Session Failure Ratio - Overall Session Failure Ratio - Zones

25%

0.96% 20%

0.38% 15%

0.27% 10% 5% 1.90% 0% 0% 5% 10% 15% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Session Failure Ratio

90%

80%

70%

60%

50%

40%

30%

20%

10%

0% Madinity_Badr Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam Madinet el Town Mostkbal

59 Session Time

Average Session Time - Overall Average Session Time - Zones

4.87 8

3.79 6

4.02 4 2 2.77 0 0 2 4 6 8 10 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Average Session Time

0 Madinity_Badr Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam Madinet el Town Mostkbal

60 Session Failure Ratio

Session Failure Ratio - Overall Session Failure Ratio - Zones

10% 0.67%

0.46% 5% 0.28%

1.87% 0% 0% 5% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Session Failure Ratio

20%

15%

10%

61 Session Time

Average Session Time - Overall Average Session Time - Zones

10 2.54 8

2.02 6

2.13 4 2 1.89 0 0 2 4 6 8 10 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Average Session Time

62 Session Failure Ratio

YouTube Session Failure Ratio - Overall YouTube Session Failure Ratio - Zones

20% 1.35% 15% 0.43% 10% 0.32% 5% 2.00% 0% 0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

YouTube Session Failure Ratio

50%

40%

30%

20%

10%

63 Freezing Time [msec]

Freezing Time - Overall Freezing Time - Zones

900 215 800 700 41 600 500 400 48 300 200 43 100 0 0 50 100 150 200 250 300 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Freezing Time

2,000

1,500

1,000

500

0 Madinity_Badr Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam Madinet el ElKhamia Town Mostkbal

64 Video Quality

Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones

5 4.06 4

4.09 3

4.08 2 1 4.09 0 0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Video Quality - VMOS

65 Time to 1st Picture

Time to First Picture [s] - Overall Time to First Picture [s] - Zones

5 2.76 4

1.71 3

1.74 2 1 1.67 0 0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Time to First Picture [s]

66 Youtube - Image Resolution

100%

80%

60% Image

Resolution 40%

20%

0% 1088 720 480 360 240 144

67 1. Quantitative Information Agenda 2. Voice Service Quality & Performance – Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

68 Zones Definition

Giza Zayed 1 Zayed 2 6th of Oct 1

Giza Z1 Giza 6th of Oct 2

Faisal

Haram Giza Z2 Giza Embaba

Mohandseen Giza Z3 Giza

69 Voice Service KPI’s Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Call Blocked Rate - Zones

6% 0.52%

0.69% 4%

0.89% 2% 1.20% 0% 0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3

Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate

0% 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

71 Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Droped Rate - Overall Voice Call Droped Rate - Zones

5% 0.31% 4%

0.16% 3%

0.32% 2% 1% 0.74% 0% 0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

0% 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

72 Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

5% 0.00% 4%

0.00% 3%

0.05% 2% 1% 0.00% 0% 0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

CSFB Failure Rate

0% 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

73 Speech Quality: MOS Voice Speech Quality < 2.8

Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones

10% 4.02%

4.45% 5% 3.56%

4.02% 0% 0% 5% 10% Zone 1 Zone 2 Zone 3

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8

10%

0% 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

74 Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones

15 6.95

7.73 10

7.87 5 9.50 0 0 5 10 15 Zone 1 Zone 2 Zone 3

Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the receiving terminal.

Call Access Time

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

75 Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones

5 0.82 4

0.75 3

0.69 2 1 0.95 0 0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Circuit Switch Fall Back Delay

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

76 Accessibility: Telephony Return Delay [sec.] 2/3/4G: Short Call

Telephony Return Delay - Overall Telephony Return Delay - Zones

5 0.70 4

0.80 3

0.63 2 1 0.72 0 0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end

Telephony Return Delay

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

77 Voice Speech Quality KPI’s Speech Quality: MOS Scores

Voice Speech Quality - Overall Voice Speech Quality - Zones

5 3.39 4

3.41 3

3.54 2 1 3.43 0 0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

Voice Speech Quality

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

79 Speech Quality: Call technology Usage & Codec Base Usage

Call Technology Usage Overall Call technology Usage represents the call technology used over call period. The more calls on 3G (UMTS) the better MOS served. Vodafone 100% 0%

Orange 100% 3G

Etisalat 99% 2G

We 99%

0% 25% 50% 75% 100%

Codec Base Usage

Codec Base Usage represents the codec used over the call where AMR wideband (AMR WB) leads to better voice quality experience by the end user than the AMR Narrowband (AMR NB) AMR WideBand

AMR NarrowBand

0% 20% 40% 60% 80% 100%

80 Failed & Dropped Calls Causes Analysis: Dropped Calls Causes

16% 33% 2G Quality 50% 17% 3G Quality 3G Quality 67% Core Network RAN Issue 17% RAN Issue

17% 22%

2G Quality 17% 2G Quality 57% 14% 3G Quality 66% 3G Quality 7% No Service RAN Issue RAN Issue

82 All Operators: Dropped Calls Locations 1/2

83 All Operators: Dropped Calls Locations 2/2

84 Analysis: Failed Calls Causes

10% 10% 15%

23% 3G Quality 8% 4G Quality 3G Quality 15% CSFB Issue 4G Quality 31% No Service RAN Issue other

80% RAN Issue

4% 26% 13% 23% 3G Quality 3G Quality 4G Quality 47% 4G Quality 12% Core Network Core Network 9% CSFB Issue 9% CSFB Issue 6% No Service 39% Paging Issue 6% RAN Issue RAN Issue 6% All Operators: Blocked Calls Locations 1/2

86 All Operators: Blocked Calls Locations 2/2

87 1. Quantitative Information Agenda 2. Voice Service Quality & Performance – Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

88 Data Service KPI’s Free Mode Throughput Per Test Type NETWORK PERFORMANCE TEST USER EXPERIENCE TEST 45,000 160,000

40,000 140,000

35,000 120,000

30,000 100,000

25,000 80,000

20,000 Averagethroughput

60,000 Maximum throughput 15,000

40,000 10,000

5,000 20,000

- - 20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload (400 MB file) (200 MB file)

Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max 90 FDTT HTTP Download Transfer Throughput – Network Performance

400 MB File FDTT HTTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones

45,000 18576 40,000 35,000 39308 30,000 25,000 20,000 28336 15,000 10,000 21932 5,000 0 0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 37,500 40,000 Zone 1 Zone 2 Zone 3

400 MB File FDTT HTTP Download Throughput [kbps]

50,000 47,500 45,000 42,500 40,000 37,500 35,000 32,500 30,000 27,500 25,000 22,500 20,000 17,500 15,000 12,500 10,000 7,500 5,000 2,500 0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen FDTT HTTP Upload Transfer Throughput – Network Performance

200 MB FDTT HTTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones

35,000 12678 30,000 25,000 29630 20,000 7574 15,000 10,000 11862 5,000 0 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 Zone 1 Zone 2 Zone 3

200 MB FDTT HTTP Upload Throughput [kbps]

39,000 37,500 36,000 34,500 33,000 31,500 30,000 28,500 27,000 25,500 24,000 22,500 21,000 19,500 18,000 16,500 15,000 13,500 12,000 10,500 9,000 7,500 6,000 4,500 3,000 1,500 0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen HTTP Download Session Blocked Rates

Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones

10% 0.44%

0.17% 5% 0.72%

0.50% 0% 0% 5% 10% Zone 1 Zone 2 Zone 3

Download Session Blocked Ratio

10%

0% 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen HTTP Upload Session Blocked Rates

Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones

10% 0.34%

0.00% 5% 0.49%

0.69% 0% 0% 5% 10% Zone 1 Zone 2 Zone 3

Upload Session Blocked Ratio

10%

0% 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen HTTP Download Average Session Setup Time

Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones

10 0.19 8

0.09 6

0.10 4 2 0.13 0 0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

Average Session Setup Time [sec]

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen HTTP Upload Average Session Setup Time [sec]

Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones

10 0.07 8

0.04 6

0.11 4 2 0.13 0 0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

Average Session Setup Time [sec]

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen Throughput KPI’s – Customer Experience

97 HTTP Download Throughput – Customer Experience

20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones

40,000 18,272 35,000 30,000 25,000 20,000 27,616 15,000 10,000 21,568 5,000 0 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 Zone 1 Zone 2 Zone 3

20MB Download Throughput [kbps]

40,000

30,000

20,000

10,000

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen HTTP Upload Throughput – Customer Experience

2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones

20,000 5,280 15,000 14,138 10,000 10,774 5,000 7,496 0 0 5,000 10,000 15,000 20,000 Zone 1 Zone 2 Zone 3

2MB Upload Throughput [kbps]

25,000

20,000

15,000

10,000

5,000

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen Browsing & YouTube Service KPI’s

100 Session Failure Ratio

Session Failure Ratio - Overall Session Failure Ratio - Zones

5% 0.59% 4%

0.21% 3%

0.36% 2% 1% 0.74% 0% 0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

Session Failure Ratio

0% 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

101 Session Time

Average Session Time - Overall Average Session Time - Zones

10 3.80

3.58 5 3.73

2.83 0 0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

Average Session Time

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

102 Session Failure Ratio

Session Failure Ratio - Overall Session Failure Ratio - Zones

0.34% 4%

0.17% 3%

0.40% 2% 1% 0.78% 0% 0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

Session Failure Ratio

0% 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

103 Session Time

Average Session Time - Overall Average Session Time - Zones

10 1.87 8

1.73 6

1.82 4 2 1.87 0 0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

Average Session Time

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

104 Session Failure Ratio

YouTube Session Failure Ratio - Overall YouTube Session Failure Ratio - Zones

5% 0.60% 4%

0.17% 3%

0.41% 2% 1% 0.65% 0% 0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

YouTube Session Failure Ratio

0% 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

105 Freezing Time [msec]

Freezing Time - Overall Freezing Time - Zones

300

88.80 250 15.94 200 150

31.65 100 24.46 50 0 0 50 100 150 200 Zone 1 Zone 2 Zone 3

Freezing Time

600

500

400

300

200

100

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

106 Video Quality

Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones

5 4.10 4

4.10 3

4.09 2 1 4.10 0 0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

Video Quality - VMOS

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

107 Time to 1st Picture

Time to First Picture [s] - Overall Time to First Picture [s] - Zones

5 2.15 4

1.61 3

1.71 2 1 1.60 0 0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

Time to First Picture [s]

0 6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

108 Youtube - Image Resolution

100%

80%

60% Image

Resolution 40%

20%

0% 1088 720 480 360 240 144

109 1. Quantitative Information Agenda 2. Voice Service Quality & Performance - Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

110 Zones Definition

Alexandria East1 East2 East3

Alex Z1 Alex East4

East5 West 1

West 2 Alex Z2 Alex

Matrouh

Northencoast Alex Z3 Alex

111 Voice Service KPI’s Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Call Blocked Rate - Zones

1.69% 4%

0.69% 3%

0.68% 2% 1% 2.16% 0% 0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast

Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate

15%

10%

0% East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

113 Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Droped Rate - Overall Voice Call Droped Rate - Zones

5% 0.32% 4%

0.32% 3%

0.42% 2% 1% 0.05% 0% 0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

0% East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

114 Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

0.00% 4%

0.00% 3%

0.00% 2% 1% 0.06% 0% 0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast

CSFB Failure Rate

0% East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

115 Speech Quality: MOS Voice Speech Quality < 2.8

Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones

20% 4.69%

7.40% 10% 4.79%

4.64% 0% 0% 10% 20% East Alex West Alex Northen Coast

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8

20%

10%

0% East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

116 Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones

15 6.72

8.53 10

7.56 5 8.97 0 0 5 10 15 East Alex West Alex Northen Coast

Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the receiving terminal.

Call Access Time

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

117 Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones

5 0.77 4

0.98 3

0.64 2 1 0.89 0 0 1 2 3 4 5 East Alex West Alex Northen Coast

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Circuit Switch Fall Back Delay

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

118 Accessibility: Telephony Return Delay [sec.] 2/3/4G: Short Call

Telephony Return Delay - Overall Telephony Return Delay - Zones

5 0.67 4

1.03 3

0.67 2 1 0.72 0 0 1 2 3 4 5 East Alex West Alex Northen Coast

Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end

Telephony Return Delay

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

119 Voice Speech Quality KPI’s Speech Quality: MOS Scores

Voice Speech Quality - Overall Voice Speech Quality - Zones

5 3.39 4

3.37 3

3.52 2 1 3.41 0 0 1 2 3 4 5 East Alex West Alex Northen Coast

Voice Speech Quality

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

121 Speech Quality: Call technology Usage & Codec Base Usage

Call Technology Usage Overall Call technology Usage represents the call technology used over call period. The more calls on 3G (UMTS) the better MOS served. Vodafone 98% 2%

Orange 98% 2% 3G

Etisalat 99% 1% 2G

We 99% 1%

0% 25% 50% 75% 100%

Codec Base Usage

Codec Base Usage represents the codec used over the call where AMR wideband (AMR WB) leads to better voice quality experience by the end HR user than the AMR Narrowband (AMR NB)

AMR WB

AMR NB

0% 20% 40% 60% 80% 100%

122 Failed & Dropped Calls Causes Analysis: Dropped Calls Causes

17% 17% 16% 2G Quality 17% 2G Quality 17% Core Network 66% 3G Quality 33% Mobility Issue RAN Issue 17% No Service RAN Issue

25%

3G Quality 63% 12% No Service 3G Quality

RAN Issue 100%

124 All Operators: Dropped Calls Locations 1/2

125 All Operators: Dropped Calls Locations 2/2

126 Analysis: Failed Calls Causes

9% 3% 8%

15% 15% 3G Quality 13% 3G Quality Core Network 31% 4G Quality 8% 3% CSFB Issue No Service 15% Mobility Issue other 41% 31% No Service Paging Issue other RAN Issue 8% RAN Issue

3G Quality 5% 10% 15% 12% 4G Quality 10% 3G Quality 7% 40% Core Network CSFB Issue 2% 10% CSFB Issue Mobility Issue Mobility Issue No Service 27% 5% 22% 10% 5% No Service 20% other other Paging Issue Paging Issue RAN Issue All Operators: Blocked Calls Locations 1/2

128 All Operators: Blocked Calls Locations 2/2

129 1. Quantitative Information Agenda 2. Voice Service Quality & Performance - Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

130 Data Service KPI’s Free Mode Throughput Per Test Type NETWORK PERFORMANCE TEST USER EXPERIENCE TEST 40,000 140,000

35,000 120,000

30,000 100,000

25,000 80,000

20,000

60,000 Averagethroughput

15,000 Maximum throughput

40,000 10,000

20,000 5,000

- - 20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload (400 MB file) (200 MB file)

Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max 132 FDTT HTTP Download Transfer Throughput – Network Performance

400 MB File FDTT HTTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones

45,000 28058 40,000 35,000 33397 30,000 25,000 20,000 34036 15,000 10,000 22447 5,000 0 0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 East Alex West Alex Northen Coast

400 MB File FDTT HTTP Download Throughput [kbps]

50,000 47,500 45,000 42,500 40,000 37,500 35,000 32,500 30,000 27,500 25,000 22,500 20,000 17,500 15,000 12,500 10,000 7,500 5,000 2,500 0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast FDTT HTTP Upload Transfer Throughput – Network Performance

200 MB FDTT HTTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones

30,000 11307 27,000 24,000 21,000 22542 18,000 15,000 6521 12,000 9,000 6,000 14360 3,000 0 0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 22,500 24,000 East Alex West Alex Northen Coast

200 MB FDTT HTTP Upload Throughput [kbps]

30,000 28,500 27,000 25,500 24,000 22,500 21,000 19,500 18,000 16,500 15,000 13,500 12,000 10,500 9,000 7,500 6,000 4,500 3,000 1,500 0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast HTTP Download Session Blocked Rates

Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones

10% 0.00%

1.25% 5% 0.33%

0.50% 0% 0% 5% 10% East Alex West Alex Northen Coast

Download Session Blocked Ratio

15%

10%

0% East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast HTTP Upload Session Blocked Rates

Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones

10% 0.10%

1.20% 5% 0.05%

0.90% 0% 0% 2% 4% 6% 8% 10% East Alex West Alex Northen Coast

Upload Session Blocked Ratio

15%

10%

0% East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast HTTP Download Average Session Setup Time

Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones

10 0.18 8

0.10 6

0.12 4 2 0.13 0 0 2 4 6 8 10 East Alex West Alex Northen Coast

Average Session Setup Time [sec]

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast HTTP Upload Average Session Setup Time

Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones

10 0.04 8

0.06 6

0.11 4 2 0.12 0 0 2 4 6 8 10 East Alex West Alex Northen Coast

Average Session Setup Time [sec]

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast Throughout – Customer experience

139 HTTP Download Throughput – Customer Experience

20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones

40,000 26,252 35,000 30,000 31,253 25,000 20,000 32,724 15,000 10,000 22,636 5,000 0 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 East Alex West Alex Northen Coast

20MB Download Throughput [kbps]

45,000

40,000

35,000

30,000

25,000

20,000

15,000

10,000

5,000

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast HTTP Upload Throughput – Customer Experience

2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones

15,000 4,529

10,960 10,000

10,773 5,000 7,997 0 0 5,000 10,000 15,000 East Alex West Alex Northen Coast

2MB Upload Throughput [kbps]

15,000

10,000

5,000

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast Browsing & YouTube Service KPI’s

142 Session Failure Ratio

Session Failure Ratio - Overall Session Failure Ratio - Zones

10% 0.15%

1.16% 5% 0.19%

1.05% 0% 0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast

Session Failure Ratio

15%

10%

0% East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

143 Session Time

Average Session Time - Overall Average Session Time - Zones

10 3.38 8

3.24 6

3.76 4 2 2.72 0 0 2 4 6 8 10 East Alex West Alex Northen Coast

Average Session Time

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

144 Session Failure Ratio

Session Failure Ratio - Overall Session Failure Ratio - Zones

15% 0.15%

1.16% 10%

0.19% 5% 1.15% 0% 0% 2% 4% 6% 8% 10% East Alex West Alex Northen Coast

Session Failure Ratio

15%

10%

0% East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

145 Session Time

Average Session Time - Overall Average Session Time - Zones

10 1.87 8

1.85 6

1.96 4 2 2.00 0 0 2 4 6 8 10 East Alex West Alex Northen Coast

Average Session Time

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

146 Session Failure Ratio

YouTube Session Failure Ratio - Overall YouTube Session Failure Ratio - Zones

10% 0.44%

1.48% 5% 0.24%

1.21% 0% 0% 2% 4% 6% 8% 10% East Alex West Alex Northen Coast

YouTube Session Failure Ratio

15%

10%

0% East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

147 Freezing Time [msec]

Freezing Time - Overall Freezing Time - Zones

200 97

25 100 37

76 0 0 50 100 150 200 East Alex West Alex Northen Coast

Freezing Time

400

200

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

148 Video Quality

Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones

5 4.08 4

4.09 3

4.08 2 1 4.07 0 0 1 2 3 4 5 East Alex West Alex Northen Coast

Video Quality - VMOS

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

149 Time to 1st Picture

Time to First Picture [s] - Overall Time to First Picture [s] - Zones

5 1.83 4

1.79 3

1.77 2 1 1.84 0 0 1 2 3 4 5 East Alex West Alex Northen Coast

Time to First Picture [s]

0 East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

150 Youtube - Image Resolution

100%

80%

60% Image

Resolution 40%

20%

0% 1088 720 480 360 240 144

151 1. Quantitative Information Agenda 2. Voice Service Quality & Performance - Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

152 Zones Definition

Delta Cities Banha Qalyoub

Delta Delta Z1 Qanatir

10th of ramadan

Delta Delta Z2 Faqous Zagazig

Damnhour

Delta Delta Z3 Kafr Eldawar

Kafr el Zayat Z4

Delta Tanta - Mahalla

Desouk

Kafr El sheikh Delta Delta Z5

Mansoura

Delta Delta Z6 Senbelawen

Domyat

Ras El bar Delta Delta Z7

Menoufbagour

Delta Delta Z8 Shebin el Koum

153 Voice Service KPI’s Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Call Blocked Rate - Zones

10%

1.30% 8%

1.14% 6% 1.55% 4% 2% 2.08% 0% 0% 2% 4% 6% 8% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate

10%

0% Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el ramadan Mahalla Ghounim bagour Koum

155 Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Droped Rate - Overall Voice Call Droped Rate - Zones

5% 0.58% 4%

0.12% 3%

0.69% 2% 1% 0.35% 0% 0% 1% 2% 3% 4% 5% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

156 Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

5% 0.00% 4%

0.00% 3%

0.00% 2% 1% 0.00% 0% 0% 1% 2% 3% 4% 5% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

CSFB Failure Rate

157 Speech Quality: MOS Voice Speech Quality < 2.8

Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones

20% 6.75%

10.71% 10% 4.00%

4.76% 0% 0% 5% 10% 15% 20% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8

30%

20%

10%

158 Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones

15 6.98 8.86 10

7.87 5 9.01 0 0 5 10 15 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the receiving terminal.

Call Access Time

0 Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el ramadan Mahalla Ghounim bagour Koum

159 Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones

5 0.68 4

0.99 3 0.84 2 1 0.83 0 0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Circuit Switch Fall Back Delay

160 Accessibility: Telephony Return Delay [sec.] 2/3/4G: Short Call

Telephony Return Delay - Overall Telephony Return Delay - Zones

5 0.72 4

1.12 3

0.72 2 1 0.76 0 0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end

Telephony Return Delay

161 Voice Speech Quality KPI’s Speech Quality: MOS Scores

Voice Speech Quality - Overall Voice Speech Quality - Zones

5 3.36 4

3.30 3

3.49 2 1 3.39 0 0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Voice Speech Quality

163 Speech Quality: Call technology Usage & Codec Base Usage

Call Technology Usage Overall Call technology Usage represents the call technology used over call period. The more calls on 3G (UMTS) the better MOS served. Vodafone 97% 3%

Orange 97% 3% 3G

Etisalat 99% 1% 2G

We 99% 1%

0% 25% 50% 75% 100%

Codec Base Usage

Codec Base Usage represents the codec used over the call where AMR

wideband (AMR WB) leads to better voice quality experience by the end HR 0.03% user than the AMR Narrowband (AMR NB)

AMR WB

AMR NB

0% 20% 40% 60% 80% 100%

164 Failed & Dropped Calls Causes Analysis: Dropped Calls Causes

0% 20% 22% 27% 2G Quality 2G Quality 6% 3G Quality 57% 14% 3G Quality Core Network 20% 27% 7% No Service No Service RAN Issue RAN Issue

5% 2G Quality 33% 28% 44% 3G Quality 3G Quality Core Network 56% Core Network 11% Mobility Issue 11% 6% 6% RAN Issue No Service RAN Issue

166 All Operators: Dropped Calls Locations 1/2

167 All Operators: Dropped Calls Locations 2/2

168 Analysis: Failed Calls Causes

3% 3G Coverage 3G Quality 3% 3% 3G Quality 26% 4G Quality 14% 29% Core Network CSFB Issue 50% 3% CSFB Issue Mobility Issue 9% Mobility Issue No Service 7% 7% No Service other 10% other 6% 12% Paging Issue Paging Issue 12% 3% RAN Issue 3% RAN Issue

5% 16% 3G Coverage 4% 2G Coverage 38% 3G Quality

44% 28% 3G Quality 18% 4G Quality 4G Quality Core Network Core Network CSFB Issue Mobility Issue No Service 7% 11% No Service other 13% 2% 6% RAN Issue

6% All Operators: Blocked Calls Locations 1/2

170 All Operators: Blocked Calls Locations 2/2

171 1. Quantitative Information Agenda 2. Voice Service Quality & Performance - Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

172 Data Service KPI’s Free Mode Throughput Per Test Type NETWORK PERFORMANCE TEST USER EXPERIENCE TEST 35,000 140,000

30,000 120,000

25,000 100,000

20,000 80,000

15,000 60,000

Average throughput Average Maximum throughput

10,000 40,000

5,000 20,000

- - 20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload (400 MB file) (200 MB file)

Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max 174 FDTT HTTP Download Transfer Throughput – Network Performance

400 MB File FDTT HTTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones

40,000 18577 35,000 30,000 25,000 20,000 21697 15,000 19542 10,000 5,000 0 0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

400 MB File FDTT HTTP Download Throughput [kbps]

45,000 42,500 40,000 37,500 35,000 32,500 30,000 27,500 25,000 22,500 20,000 17,500 15,000 12,500 10,000 7,500 5,000 2,500 0 Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el ramadan Mahalla Ghounim bagour Koum FDTT HTTP Upload Transfer Throughput – Network Performance

200 MB FDTT HTTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones

20,000 11229 15,000 15075 10,000 6701 5,000 14779 0 0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

200 MB FDTT HTTP Upload Throughput [kbps]

30,000 28,500 27,000 25,500 24,000 22,500 21,000 19,500 18,000 16,500 15,000 13,500 12,000 10,500 9,000 7,500 6,000 4,500 3,000 1,500 0 Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el ramadan Mahalla Ghounim bagour Koum HTTP Download Session Blocked Rates

Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones

15% 0.00% 10% 0.07%

0.65% 5%

0.40% 0% 0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Download Session Blocked Ratio

10%

Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones

15% 0.08%

0.07% 10%

0.25% 5% 0.40% 0% 0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Upload Session Blocked Ratio

15%

10%

Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones

10 0.16 8

0.13 6

0.15 4 2 0.14 0 0 2 4 6 8 10 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Average Session Setup Time [sec]

Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones

10 0.07 8

0.08 6

0.14 4 2 0.12 0 0 2 4 6 8 10 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Average Session Setup Time [sec]

181 HTTP Download Throughput – Customer Experience

20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones

40,000 19,292 35,000 30,000 29,422 25,000 20,000 22,392 15,000 10,000 19,971 5,000 0 0 10,000 20,000 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

20MB Download Throughput [kbps]

40,000

30,000

20,000

10,000

2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones

15,000 4,984

9,615 10,000

8,444 5,000 8,512 0 0 5,000 10,000 15,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

2MB Upload Throughput [kbps]

15,000

10,000

5,000

184 Session Failure Ratio

Session Failure Ratio - Overall Session Failure Ratio - Zones

10% 0.20%

0.27% 5% 0.33%

0.55% 0% 0% 2% 4% 6% 8% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Session Failure Ratio

10%

185 Session Time

Average Session Setup - Overall Average Session Setup - Zones

15 4.30

4.04 10

4.36 5 3.13 0 0 2 4 6 8 10 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Average Session Time

186 Session Failure Ratio

Session Failure Ratio - Overall Session Failure Ratio - Zones

10% 0.31%

0.20% 5% 0.29%

0.44% 0% 0% 2% 4% 6% 8% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Session Failure Ratio

10%

187 Session Time

Average Session Setup - Overall Average Session Setup - Zones

10 2.11 8

1.98 6

2.06 4 2 1.89 0 0 2 4 6 8 10 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Average Session Time

188 Session Failure Ratio

YouTube Session Failure Ratio - Overall YouTube Session Failure Ratio - Zones

10% 0.35%

0.30% 5% 0.33%

0.63% 0% 0% 2% 4% 6% 8% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

YouTube Session Failure Ratio

10%

189 Freezing Time [msec]

Freezing Time - Overall Freezing Time - Zones

1,200

167 1,000 79 800 600

51 400 91 200 0 0 100 200 300 400 500 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Freezing Time

2,500

2,000

1,500

1,000

500

190 Video Quality

Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones

5 4.04 4

4.08 3

4.07 2 1 4.07 0 0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Video Quality - VMOS

191 Time to 1st Picture

Time to First Picture [s] - Overall Time to First Picture [s] - Zones

5 2.25 4

1.86 3

1.84 2 1 1.78 0 0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Time to First Picture [s]

192 Youtube - Image Resolution

100%

80%

60% Image

Resolution 40%

20%

0% 1088 720 480 360 240 144

193 1. Quantitative Information Agenda 2. Voice Service Quality & Performance - Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

194 Zones Definition Upper Egypt Fayoum

SinurisTirsa Upper Z1 Upper BanySwif

Wasta upper Z2 upper AbuQurqas

Menya Upper Z3 Upper

Asyut

DayroutManfalout Upper Z4 Upper

Sohag

TahtaAkhmim Upper Z5 Upper

Kharga Z6 Dakhla

Farafra Upper

Qena

Nagaa Upper Z7 Upper

Esna

Luxor Upper Z8 Upper

Aswan

Abu Semble Upper Z9 Upper Komombo 195 Voice Service KPI’s Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Call Blocked Rate - Zones

16% 1.47% 14% 12% 1.92% 10% 8% 3.27% 6% 4% 4.21% 2% 0% 0% 2% 4% 6% 8% 10% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Call Blocked Calls represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate

30% 28% 26% 24% 22% 20% 18% 16% 14% 12% 10% 8% 6% 4% 2% 0% Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

197 Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Droped Rate - Overall Voice Call Droped Rate - Zones

5% 0.47% 4%

0.16% 3%

0.48% 2% 1% 0.29% 0% 0% 1% 2% 3% 4% 5% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

0% Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

198 Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

0.00% 4%

0.00% 3%

0.00% 2% 1% 0.00% 0% 0% 1% 2% 3% 4% 5% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

CSFB Failure Rate

199 Speech Quality: MOS Voice Speech Quality < 2.8

Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones

40% 9.39% 30% 4.69% 20% 5.22% 10% 5.47% 0% 0% 10% 20% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8

80%

70%

60%

50%

40%

30%

20%

10%

200 Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones

15 6.65

8.18 10

8.04 5 8.98 0 0 5 10 15 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Call Access Time

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

201 Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones

5 0.93 4

0.93 3

0.87 2 1 1.00 0 0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Circuit Switch Fall Back Delay

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

202 Accessibility: Telephony Return Delay [sec.] 2/3/4G: Short Call

Telephony Return Delay - Overall Telephony Return Delay - Zones

5 0.74 4

1.19 3

0.68 2 1 0.67 0 0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end

Telephony Return Delay

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

203 Voice Speech Quality KPI’s Speech Quality: MOS Scores

Voice Speech Quality - Overall Voice Speech Quality - Zones

5 3.32 4

3.39 3

3.51 2 1 3.40 0 0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Voice Speech Quality

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

205 Speech Quality: Call technology Usage & Codec Base Usage

Call Technology Usage Overall Call technology Usage represents the call technology used over call period. The more calls on 3G (UMTS) the better MOS served. Vodafone 93% 7%

Orange 99% 1% 3G

Etisalat 98% 2% 2G

We 98% 2%

0% 25% 50% 75% 100%

Codec Base Usage

Codec Base Usage represents the codec used over the call where AMR wideband (AMR WB) leads to better voice quality experience by the end HR user than the AMR Narrowband (AMR NB) 0.01%

AMR WideBand

AMR NarrowBand

0% 20% 40% 60% 80% 100%

206 Failed & Dropped Calls Causes Analysis: Dropped Calls Causes

9% 8% 2G Coverage 25% 33% 8% 2G Quality 3G Coverage Core Network 25% 3G Quality 75% RAN Issue 17% Core Network RAN Issue

8% 25%

50% 3G Coverage 42% Core Network 3G Quality 75% RAN Issue RAN Issue

208 All Operators: Dropped Calls Locations 1/2

209 All Operators: Dropped Calls Locations 2/2

210 Analysis: Failed Calls Causes

3% 12% 5% 3% 2G Coverage 4% 15% 2G Coverage 13% 2G Quality 3G Coverage 5% 10% 3G Coverage 8% 8% 3G Quality 3G Quality 51% 4G Quality CSFB Issue 2% 2% 10% CSFB Issue No Service 4% No Service other 45% other Paging Issue RAN Issue RAN Issue

12% 39% 8% 4% 2G Coverage 4% 3G Quality 15% 8% 3G Coverage CSFB Issue 3G Quality Mobility Issue 51% 4G Quality 2% No Service 2% CSFB Issue 3% 10% 7% other 4% 31% No Service Paging Issue other RAN Issue RAN Issue All Operators: Blocked Calls Locations 1/2

212 All Operators: Blocked Calls Locations 2/2

213 1. Quantitative Information Agenda 2. Voice Service Quality & Performance - Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

214 Data Service KPI’s Free Mode Throughput Per Test Type NETWORK PERFORMANCE TEST USER EXPERIENCE TEST 35,000 120,000

30,000 100,000

25,000 80,000

20,000

60,000

15,000

Average throughput Average Maximum throughput 40,000 10,000

20,000 5,000

- - 20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload (400 MB file) (200 MB file)

Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max 216 FDTT HTTP Download Transfer Throughput – Network Performance

400 MB File FDTT HTTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones

40,000 15019 35,000 30,000 31134 25,000 20,000 21665 15,000 10,000 17167 5,000 0 0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

400 MB File FDTT HTTP Download Throughput [kbps]

45,000 42,500 40,000 37,500 35,000 32,500 30,000 27,500 25,000 22,500 20,000 17,500 15,000 12,500 10,000 7,500 5,000 2,500 0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra Hamadi - Daraw - Abu Farashut Sembele FDTT HTTP Upload Transfer Throughput – Network Performance

200 MB FDTT HTTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones

25,000 9369 20,000

13392 15,000

6571 10,000 5,000 14340 0 0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

200 MB FDTT HTTP Upload Throughput [kbps]

27,000 25,500 24,000 22,500 21,000 19,500 18,000 16,500 15,000 13,500 12,000 10,500 9,000 7,500 6,000 4,500 3,000 1,500 0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra Hamadi - Daraw - Abu Farashut Sembele HTTP Download Session Blocked Rates

Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones

60%

0.76% 50% 0.79% 40% 30%

3.53% 20% 7.58% 10% 0% 0% 5% 10% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Download Session Blocked Ratio

60%

50%

40%

30%

20%

10%

Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones

10% 0.96%

0.86% 5% 4.38%

8.88% 0% 0% 5% 10% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Upload Session Blocked Ratio

25%

20%

15%

10%

Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones

10 0.16 8

0.15 6

0.18 4 2 0.25 0 0 2 4 6 8 10 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Average Session Setup Time [sec]

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele HTTP Upload Average Session Setup Time

Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones

10 0.11 8

0.12 6

0.24 4 2 0.29 0 0 2 4 6 8 10 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Average Session Setup Time [sec]

223 HTTP Download Throughput – Customer Experience

20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones

40,000 15,485 35,000 30,000 30,318 25,000 20,000 23,202 15,000 10,000 18,900 5,000 0 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

20MB Download Throughput [kbps]

40,000

30,000

20,000

10,000

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra Hamadi - Daraw - Abu Farashut Sembele HTTP Upload Throughput – Customer Experience

2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones

15,000 5,603

8,817 10,000

10,089 5,000 8,091 0 0 5,000 10,000 15,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

2MB Upload Throughput [kbps]

20,000

15,000

10,000

5,000

226 Session Failure Ratio

Session Failure Ratio - Overall Session Failure Ratio - Zones

70% 1.40% 60% 50% 0.93% 40% 6.38% 30% 20% 10.99% 10% 0% 0% 5% 10% 15% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Session Failure Ratio

70%

60%

50%

40%

30%

20%

10%

227 Session Time

Average Session Time - Overall Average Session Time - Zones

10 4.25 8

4.42 6

4.43 4 2 3.90 0 0 2 4 6 8 10 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Average Session Time

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

228 Session Failure Ratio

Session Failure Ratio - Overall Session Failure Ratio - Zones

70% 1.40% 60% 50% 1.14% 40% 6.27% 30% 20% 10.56% 10% 0% 0% 5% 10% 15% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Session Failure Ratio

70%

60%

50%

40%

30%

20%

10%

229 Session Time

Average Session Time - Overall Average Session Time - Zones

10 2.38 8

2.31 6

2.56 4 2 2.72 0 0 2 4 6 8 10 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Average Session Time

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

230 Session Failure Ratio

YouTube Session Failure Ratio - Overall YouTube Session Failure Ratio - Zones

80% 1.50% 60% 1.05% 40% 8.12% 20% 14.86% 0% 0% 5% 10% 15% 20% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

YouTube Session Failure Ratio

80%

60%

40%

20%

231 Freezing Time [msec]

Freezing Time - Overall Freezing Time - Zones

2,000 80

188 1,000 270

299 0 0 200 400 600 800 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Freezing Time

4,000

2,000

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

232 Video Quality

Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones

5 4.07 4

4.03 3

4.05 2 1 4.03 0 0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Video Quality - VMOS

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

233 Time to 1st Picture

Time to First Picture [s] - Overall Time to First Picture [s] - Zones

10 2.17 8

2.19 6

2.03 4 2 2.25 0 0 1 2 3 4 5 6 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

Time to First Picture [s]

0 Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo - Manfalout Akhmim Fararfra - Farashut Daraw - Abu Sembele

234 Youtube - Image Resolution

100%

80%

60% Image

Resolution 40%

20%

0% 1088 720 480 360 240 144

235 1. Quantitative Information Agenda 2. Voice Service Quality & Performance - Cairo 3. Data Service Quality & Performance – Cairo 4. Voice Service Quality & Performance - Giza 5. Data Service Quality & Performance – Giza 6. Voice Service Quality & Performance - Alexandria 7. Data Service Quality & Performance - Alexandria 8. Voice Service Quality & Performance - Delta 9. Data Service Quality & Performance – Delta 10. Voice Service Quality & Performance – Upper Egypt 11. Data Service Quality & Performance – Upper Egypt 12. Annexes

236 KPI definitions

Voice KPIs Call Blocked Rate: (licensed KPI) Call Access: (non-Licensed KPI) The percentage of unsuccessful call setup attempts to the total represents the period of time elapsed from the sending of a number of call attempts in a specified period. complete destination address (target number) to the setting up of a Threshold value = 2 %. call to the receiving terminal. Call Dropped Rate: (licensed KPI) CSFB Delay: (non-Licensed KPI) The percentage of dropped or interrupted calls without the represents the period of time to overlay 3G/2G environment subscriber’s permission after successful call establishment to the instead of handling calls in 4G (LTE). Depending on the CSFB total number of successfully established attempts. strategy. Threshold value = 2 % Telephony Return Delay: (non-Licensed KPI) Bad Speech Voice Quality Rate: (licensed KPI) measures the time that a UE uses to re-join the LTE (4G) network The percentage of bad speech voice calls (less than 2.8) scored on after call end MOS score which is a measure for end-to-end (mouth to ear) speech quality of a voice service call to the total number of completed calls. Threshold value = 10 % CSFB Call Setup Failure Rate (licensed KPI) The ratio between unsuccessful CSFB Call setup attempts to all successful CSFB Call setup attempts for the calling UE. Threshold value = 4 %

237 KPI definitions

Data KPIs Session Blocked Rate: (Licensed KPI’s) YouTube Session Failure: (Non-Licensed KPI’s) The Percentage ratio of number of data sessions setup that failed to Stream session failure rate in percentage equal Total number of attach on the network data domain to the total number of sessions. Streams / Total number of failed Streams . Average Session Setup Time: (Licensed KPI’s) Freezing Time: (Non-Licensed KPI’s) The time taken in seconds to access network data domain averaged Average freezing during stream in miliseconds. The relative over all sessions. amount of freezing in the stream, that is, the ratio between the total Average http download throughput: (Licensed KPI’s) time of freezings and the video sequence duration. The average rate of successful data downloaded over a Video Quality: (Non-Licensed KPI’s) communication channel. The throughput is measured in bits per Average of visual quality from an average of visual quality per second (bit/s or bps). video stream. The predicted MOS value lies in the range of 1 to 5, Average http Upload throughput: (Licensed KPI’s) where 1 stands for bad, and 5 for excellent stream quality. The average rate of successful uploaded data over a communication Time to 1st Picture: (Non-Licensed KPI’s) channel. The throughput is measured in bits per second (bit/s or Average Time to first picture appear in seconds for the sessions bps). Image Resolution: (Non-Licensed KPI’s) The total percentage of Image resolutions using in the clips Browsing Session Failure: (Non-Licensed KPI’s) The percentage of failed browsing sessions Browsing Session Time : (Non-Licensed KPI’s): Presents the average time needed for browsing (download) a webpage

238 KPI’s Mentioned in the license and their Thresholds

Calls License Target value Call Blocked Rate 2% Dropped Call Rate 2% Speech Voice Quality <2.8 10% CSFB Call Setup Failure Rate 4% Data Services License Target value Session Blocked Rate 10% Average Session Setup Time 10 Sec

Average http download throughput 2.5 Mbps

Average http upload throughput 1.5 Mbps

239 Causes Definition will be added

Classification Definition 2G Coverage Weak GSM (2G) Coverage 2G Quality Weak GSM (2G) Quality 3G Coverage Weak UMTS (3G) Coverage 3G Quality Weak UMTS (3G) Quality 4G Coverage Weak LTE (4G) Coverage 4G Quality Weak LTE (4G) Quality Core Network Problem related to core recourses not radio recourses CSFB Issue Problem related to transfer the call to lower than LTE (4G) technology Mobility Issue Problems related to transfer call from one base station to another No service No service Paging Issue Problem related to delayed or missing paging RAN Issue Problems related to grant the radio access Other Timeouts

240 Thank you

241