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Southeast King County Alternative Services Delivery Public Engagement Report April 1 – June 4, 2015

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Southeast King County Alternative Services Delivery Public Engagement Report April 1 – June 4, 2015 Southeast King County Alternative Services Delivery Public Engagement Report April 1 – June 4, 2015 Prepared by King County Department of Transportation Communications July 2015 SE King County Alternative Services Delivery – Public Engagement Report 2 Contents Outreach Plan and Activities ................................................................................................... 4 Overview .................................................................................................................................................................4 Outreach .................................................................................................................................................................4 Goals ...................................................................................................................................................................4 Process ................................................................................................................................................................4 Key stakeholders and target populations ............................................................................................................5 Working group .....................................................................................................................................................5 Phase 1: April 21-May 5, 2015 ............................................................................................................................5 Phase 2: May 22-June 4, 2015 ...........................................................................................................................6 Outreach timeline ................................................................................................................................................7 Public Feedback Summary: Phase 1 .................................................................................... 10 Online survey ....................................................................................................................................................... 10 Who we heard from .......................................................................................................................................... 10 What we heard ................................................................................................................................................. 14 In-person survey results ....................................................................................................................................... 23 Public Feedback Summary: Phase 2 .................................................................................... 24 Online survey ....................................................................................................................................................... 24 Who we heard from .......................................................................................................................................... 24 What we heard ................................................................................................................................................. 26 In-person survey results ....................................................................................................................................... 37 Appendix A: Online Survey Questions (Phase 1) ................................................................ 39 Appendix B: Online Survey Questions (Phase 2) ................................................................ 51 Appendix C: Emails, Phone Calls, and Letters Received .................................................... 62 Emails (6) ............................................................................................................................................................. 62 Voicemail (1) ........................................................................................................................................................ 65 Letters (0) ............................................................................................................................................................. 65 Appendix D: Website Use and Social Media ........................................................................ 66 Website Analytics ................................................................................................................................................. 66 Phase 1 ............................................................................................................................................................ 66 Phase 2 ............................................................................................................................................................ 67 Social Media ......................................................................................................................................................... 67 King County Metro Transit SE King County Alternative Services Delivery – Public Engagement Report 3 Outreach Plan and Activities Appendix E: Media ................................................................................................................. 68 News Release ...................................................................................................................................................... 68 Appendix F: Working Group .................................................................................................. 71 Members .............................................................................................................................................................. 71 Invited but did not attend meetings ...................................................................................................................... 71 Meeting summaries .............................................................................................................................................. 73 Appendix G: Rack Cards ........................................................................................................ 92 Phase 1 rack card ................................................................................................................................................ 92 Phase 2 rack card ................................................................................................................................................ 93 Appendix H: Survey Responses (Phase 1) ........................................................................... 94 Appendix I: Survey Responses (Phase 2) .......................................................................... 191 King County Metro Transit SE King County Alternative Services Delivery – Public Engagement Report 4 Outreach Plan and Activities Overview The King County Council approved funding in Metro’s 2015-2016 budget to expand our alternative services program, which finds new ways to provide transportation services in communities where regular fixed-route bus service isn’t available or isn’t the best fit. Metro is working in partnership with local communities to develop innovative, customized services to meet their particular transportation needs in a cost-effective way. Alternative services might include shuttles operated through a partnership between Metro and a community agency, flexible ridesharing that uses an app to connect people, or a local transportation center that offers a variety of resources for getting around. The council’s adopted five-year implementation plan for alternative service delivery identified southeast King County as a demonstration project area. The plan also specifies an approach for working collaboratively with the community to understand mobility needs and to design and launch alternative services that could meet those needs. Metro convened a working group with representatives from local jurisdictions, health and human service providers, and school district transportation officials. With their help and guidance, Metro reached out to residents and transit riders in southeast King County to learn more about their transportation needs—especially between Enumclaw, Renton, and Auburn. Metro’s goal was to develop potential alternative services and collect feedback on those alternatives from the public. This report describes Metro’s outreach process and documents what we heard from the public in southeast King County. Outreach Goals • Give those who will be affected by this change the ability to shape its outcome. • Engage all communities in a way that promotes and fosters trust. • Empower people to play active roles in shaping service changes. • Support community-based solutions. • Be responsible and accountable to the public. • Assure customer and public access to accurate and understandable information. Process We did outreach in two phases. The focus of the first phase was to gather feedback about how people were using existing transit service—what’s working, what’s not, and how things could be improved. We learned about some of the key challenges with using public transportation in this area. King County Metro Transit SE King County Alternative Services Delivery – Public Engagement Report 5 Public Feedback Summary: Phase 1 The focus of the second phase of outreach was to share some new alternative service concepts that might address the challenges identified during Phase 1, and asking both riders and potential riders what
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