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Frontierswww.boeing.com/frontiers NOVEMBER 2010 / Volume IX, Issue VII Window of opportunity Leveraging expertise from across the company, Boeing is creating highly capable military derivatives of its commercial jets BOEING FRONTIERS / NOVEMBER 2010 BOEING FRONTIERS / NOVEMBER 2010 / VOLUME IX, ISSUE VII On the Cover Good pedigree Boeing is building on the success of its commercial jetliners with military derivatives such as the P-8A Poseidon and the Airborne Early Warning & Control aircraft. Both are based on the popular 737 commercial jet. The success of these derivative programs reflects a “One Boeing” approach that incorporates the best of Commercial Airplanes and Defense, Space & Security. COVER IMAGE: P-8A TEAM MEMBERS BEN CERVANTES, lEFT, ANd TOdd YOuNT COORdINATE wORk ON ThE FlIGhT dECk OF A POSEIdON ON ThE RENTON, wASh., 14 ASSEMBlY lINE. BOB FERGuSON/BOEING PhOTO: lOI ThAI, lEFT, ANd MIChAEl MACINNES (ON ThE FlIGhT dECk), BOTh EMPlOYEES OF ThE MOdIFICATION ANd MISSION INTEGRATION CENTER FOR dEFENSE, SPACE & SECuRITY, PERFORM ChECkS ON A 737 AIRBORNE EARlY wARNING & CONTROl AIRCRAFT AT BOEING FIEld IN SEATTlE. MARIAN lOCkhART/BOEING Ad watch The stories behind the ads in this issue of Frontiers. Inside cover: Page 6: Back cover: This ad, called “Soaring This month, Spectrolab, This ad was created to Together,” celebrates a Boeing wholly owned demonstrate Boeing’s Boeing’s long partnership subsidiary in Sylmar, appreciation and with China. The 800th Calif., will deliver its gratitude to veterans. Boeing aircraft recently 3 millionth gallium This print ad will run went into service in China, arsenide–based solar cell. in The Washington an Air China 737-800. This ad recognizes this Post, The Washington Approximately 6,000 milestone and Spectrolab’s Times and more than Boeing aircraft worldwide commitment to continue 30 regional and trade have components built delivering industry-leading papers. The campaign in China. solutions to customers. The ad is running in will also feature TV and online components. Aviation Week and Space News publications. BOEING FRONTIERS / NOVEMBER 2010 / VOLUME IX, ISSUE VII 3 Frontiers Publisher: Tom Downey Editorial director: Anne Toulouse EdITORIAl TEAM Executive editor: Paul Proctor: 312-544-2938 Editor: James Wallace: 312-544-2161 table of contents Managing editor: Vineta Plume: 312-544-2954 Point and click Art and design director: More than a half-million customers visit Brandon Luong: 312-544-2118 22 Boeing’s MyBoeingFleet portal each month Photo director: to find technical and other key information Bob Ferguson: 312-544-2132 about their Boeing commercial jetliners. Commercial Airplanes editor: Part of Commercial Aviation Services, this Don Smith: 206-766-1329 invaluable resource is getting a redesign defense, Space & Security editor: to make it even better and to enhance Diane Stratman: 562-797-1443 the customer experience. Engineering, Operations & Technology PhOTO: BOEING ANd ShuTTERSTOCk editor: Junu Kim: 312-544-2939 human Resources and Administration editor: Geoff Potter: 312-544-2946 Shared Services Group editor: Beriah Osorio: 425-577-4157 Staff writer: A decade above Eric Fetters-Walp: 425-266-5871 26 Ten years ago this month, two Russian ONlINE PROduCTION cosmonauts and one U.S. astronaut web manager: arrived at the International Space Station, Wendy Manning: 312-544-2936 marking the start of a continuous presence web designer: on this laboratory that circles the earth Michael Craddock: 312-544-2931 some 220 miles (400 kilometers) out in web developers: space. Boeing built all the U.S. elements Lynn Hesby: 312-544-2934 of the station and will continue to be a Keith Ward: 312-544-2935 big part of its future as the program’s Information technology consultant: sustaining engineering contractor. Tina Skelley: 312-544-2323 24 PhOTO: NASA hOw TO CONTACT uS: E-mail: [email protected] Mailing address: Help is on Boeing Frontiers MC: 5003-0983 28 100 N. Riverside Plaza the way Chicago, IL 60606 Regardless of where or when disaster Phone: strikes in the world, Boeing aircraft 312-544-2954 operators use their fleets in a variety Fax: of ways to help, from airlifting supplies 312-544-2078 to evacuating people from harm’s way. web address: This photo essay shows Boeing aircraft, www.boeing.com/frontiers including the C-17 cargo transport, Send all retiree address changes to V-22 Osprey and Chinook helicopter, as Boeing Frontiers, MC 3T-12 P.O. Box 3707 well as Boeing commercial jetliners, being Seattle, WA 98124-2207 used on various humanitarian missions. Postmaster: Send address corrections to PhOTO: u.S. AIR FORCE Boeing Frontiers, MC 3T-12 P.O. Box 3707, Seattle, WA 98124-2207 (Present addressees, include label) BOEING FRONTIERS / CONTENTS table of contents INSIdE 41 07 Leadership Message Boeing commercial jetliners have Why we serve long life cycles, and once one has been delivered to a customer, the More than 27,000 men and women responsibility for that airplane shifts who work for Boeing around the to Boeing Commercial Aviation Services. world have served in the military or continue to serve. In this special Lou Mancini, senior vice president of feature, Boeing veterans and CAS, explains how a restructuring reservists from across the company of his organization aligns it to better tell in their own words what military engage and service a marketplace service has meant in their lives. poised for growth. P hOTO: ElIzABETh MORREll/BOEING 08 Snapshot/Quotables 09 Why We’re Here 10 Historical Perspective 54 Milestones 58 In Focus Slick ideas Boeing employees are making a difference and driving environmental gains at the Renton, Wash., site by separating and recycling liquid hazardous oil waste generated by machines and vehicles. This is the first in a series of articles that will focus on what Boeing employees and teams across the enterprise are doing to help the company meet its aggressive environmental goals. 50 PhOTO: MARIAN lOCkhART/BOEING BOEING FRONTIERS / CONTENTS 5 BOEING FRONTIERS / LEADERSHIP MESSAGE leadership Message The 24-hour customer Commercial Aviation Services restructures its business to better align with how customers operate Lou Mancini Senior vice president, Commercial Aviation Services Boeing Commercial Airplanes PhOTO: Ed TuRNER/BOEING ow can we best support our customers? The answer is simple: We need to have their sense of urgency and hmirror how they operate. That’s what we are doing in Commercial Aviation Services. Earlier this year, we reorganized CAS to be naturally aligned with the four main support and services decision-makers at the airlines: Supply Chain, Maintenance & Engineering, Flight Operations and Information Systems. How we’re organized is not what’s important to our customers; rather, it’s about making it easier for them to interact and do business with us. (See story on Page 22.) I regularly remind my team to envision the long life cycle that a Boeing airplane creates for us. Boeing researches and develops, designs, markets and sells, produces and, finally, delivers airplanes to our customers. Once the airplane is delivered, the responsibility for that product shifts from Airplane Programs to CAS, where we provide support, training, parts, maintenance and modifications. The support we provide to the 12,000-plus Boeing airplanes in service today generates valuable data that circles back to Airplane Programs, allowing them to continually improve on our product line—the best airplanes in the world. Our new CAS organization is better aligned to engage in a marketplace we know is poised for growth. The market for new airplanes and services over the next 10 years is $2.3 trillion, In a typical day in Commercial Aviation Services there are: of which one-third falls into the services sector. To be sure, • 40,000 hits to MyBoeingFleet.com $735 billion is a large and attractive market for us. We continue • 20,000 Airplane Health Management messages monitored to develop new expanded services to address this large market. on 1,100 aircraft So, what’s our strategy to compete and remain the services • 380 customer support requests provider of choice now and into the foreseeable future? Value. • 460 pilots and 200 maintainers trained by Training and To be successful, we have developed growth plans in each Flight Services segment of our business. The key ingredient is our engaged and • 8,000 parts shipments from Material Management and Aviall motivated team. It’s our people who work with our customers, • 38,000 flight plans and 2.7 million navigation charts who convey and demonstrate the values we treasure, and who provided by Jeppesen produce the innovative products and services the entire world needs. Our employees make it happen for us day in and day out. All together, it’s a great business—forming lifetime relationships with customers by providing them the best life-cycle value for their Boeing airplanes while bringing strong financial results back to Boeing. n BOEING FRONTIERS / LEADERSHIP MESSAGE 7 Snapshot POwER PERFORMER A Boeing 757, which is owned by Honeywell and used as a flying test bed, is shown over Catalina off the Southern California coast in April while testing Honeywell’s HTF7000 business jet engine. Engineers mounted the engine on a pylon on the upper forward fuselage midway between the nose and wing’s leading edge. The knowledge gained during these flight tests leads to improvements in materials and processes for the engine. The HTF7000 is flying on the Bombardier Challenger 300 and will be on the new Gulfstream G250 business jet. PhOTO: hONEYwEll Quotables “ We have access to amazing “ Every day, the military is people at Boeing, and many finding new ways to implement have helped me along the way. this game-changing technology, Asking for help is not a weak- all in an effort to increase ness, it’s a sign of strength.” mission success and keep – Mike Cave, president, Boeing Capital Corporation, speaking warfighters safe.” last month at an event sponsored by the Boeing Hispanic Employees Network at BCC’s Renton, Wash., headquarters – Robert Moses, president of iRobot’s Government and Industrial Division, speaking to Defense Daily last month about the Boeing and iRobot team winning a contract to supply the U.S.
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