Annual Report
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2019 ANNUAL REPORT CONNECTING PEOPLE AND PLACES Main Roads Annual Report 2019 2 Contents Welcome ....................................................................................................................................................................4 Overview ....................................................................................................................................................................6 Our Stories ........................................................................................................................................................................ 7 Our Finances ...................................................................................................................................................................11 Our Performance ..........................................................................................................................................................13 Our Outcomes ................................................................................................................................................................14 Commissioner’s Foreword ...........................................................................................................................................17 Managing Director’s Review .........................................................................................................................................18 About Us ..................................................................................................................................................................20 Our Minister, Legislation, Role and Operations ........................................................................................................21 Our Business Model ......................................................................................................................................................22 Our Sustainable Approach and Defining Materiality ...............................................................................................25 Linking Strategy, Futures, Innovation and Research ................................................................................................28 Our Structure..................................................................................................................................................................31 Our Leaders ....................................................................................................................................................................33 Operational Performance .....................................................................................................................................35 Achieving Government Goals ......................................................................................................................................36 Road Safety .....................................................................................................................................................................37 Road Efficiency ...............................................................................................................................................................40 State Development ........................................................................................................................................................43 Road Maintenance .........................................................................................................................................................46 Community Access ........................................................................................................................................................49 Road Management ........................................................................................................................................................52 Business Activities..................................................................................................................................................57 Managing the Environment ..........................................................................................................................................58 Improving Customer Experience .................................................................................................................................71 Our People ......................................................................................................................................................................80 Enhancing Safety, Health and Wellbeing....................................................................................................................87 2 Main Roads Annual Report 2019 3 Governance and Managing Risk ...........................................................................................................................92 Our Governance Model ................................................................................................................................................93 Governing Bodies ..........................................................................................................................................................96 Additional Governance Disclosures ..........................................................................................................................101 Performance and Financials ...............................................................................................................................104 Statement of Certification ..........................................................................................................................................104 Auditor General’s Opinion ..........................................................................................................................................105 Performance Measures ..............................................................................................................................................109 Financial Statements and Notes ................................................................................................................................118 Appendices ............................................................................................................................................................173 Downloads ....................................................................................................................................................................174 Road Facts Summary Sheet .......................................................................................................................................175 Managing Our Information Assets ............................................................................................................................177 Financial and Other Disclosures ................................................................................................................................180 Glossary .........................................................................................................................................................................185 Acronyms ......................................................................................................................................................................186 Contact Information ....................................................................................................................................................187 Cover Photo – Amelup Curves, Albany Main Roads Annual Report 2019 4 WELCOME Welcome to Main Roads 93rd Annual Report. Throughout this report, you will find information Our focus areas of Customers. Movement, about our operational, financial and business Sustainability and Safety are at the heart of achieving performance for the financial year ended 30 June our aspiration and on delivering value and our 2019. It highlights who we are and what we do as well services. as our services and performance. Each day and each year, we set out to create value, This report is not only about the year that was, but guided by our Keeping WA Moving strategy and also looks ahead at the challenges and exciting new our business model. This report shows what we opportunities that might influence our business, our have achieved during the year. In it we discuss industry and the community that we serve. how we performed, the value we created and our plans for future value creation. It reflects our deep Last year we received the Allan Skinner Trophy, for commitment to our stakeholders and customers the best annual report in the General Government by detailing in our material issues and customer Sector, a Gold Award and a special commendation experience sections what matters most to them and from the State Records Commission for Excellence our business. in Compliance Reporting from the Institute of Public Affairs Annual Reporting Lonnie Awards. In addition, We recognise and acknowledge the important at the Australasian Reporting Awards we won the relationship we have with our Transport Portfolio Governance Reporting and Online Reporting Awards partners, the Department of Transport and Public for the Public Sector. We also achieved a Gold Transport Authority, through the report title Excellence Award and received a Bronze Award for Connecting People and Places. Sustainability.