cape town central city improvement district cape town central city improvement annual report 2012 district CLEAN, SAFE, CARING AND OPEN FOR BUSINESS

annual

2012 report CAPE TOWN CENTRAL CITY IMPROVEMENT DISTRICT ANNUAL REPORT For the year ended MISSION 2012 30 June 2012

A public-private partnership, the Cape Town Central City Improvement District (CCID) was established in November 2000 by local property owners with a vision for the area to become a safe, clean and caring urban environment. The term “City Improvement District” refers to a specific geographic area, approved by the City Council in terms of the municipal Property Rates Act, Section 22 (Special Rates Area), and the CID bylaw, in which complementary top-up services are provided. A non-profit company, the CCID’s mission therefore is to provide these top-up services effectively, working in partnership with various departments within the City of Cape Town and SAPS. The CCID’s managing agent is the Cape Town Partnership, a collaboration of public and private sectors working together to develop, promote and manage Cape Town’s Central City. The Central City is considered to be South Africa’s most vibrant and safest CBD. Having achieved its original mandate to establish itself as a successful work, live and play destination where it is business as usual for all its stakeholders, it is now also turning it sights towards showing the world beyond its boundaries that it is open for business.

CONTENTS Chairperson’s Review 2 Chief Operations Officer’s Message 6 Chapter 1: Safety and Security 12 Chapter 2: Urban Management 18 Chapter 3: Social Development 24 Chapter 4: Communications and Marketing 30 Chapter 5: Looking Ahead 34 Chapter 6: Annual Financial Statements 42 Directors’ Responsibility Statement 43 Directors’ Report 44 Independent Auditor’s Report 45 Statement of Comprehensive Income 46 Statement of Financial Position 47 Statement of Changes in Reserves 48 Statement of Cash Flows 49 Notes to the Financial Statements 50 Detailed Income Statement 60 The CCID in 2012 62 Acknowledgements and Thanks 64 Chairperson’s review Chairperson’s review

In the Public While it’s the work Eye that goes on The Central City Improvement District Looking towards the behind the scenes (CCID) has been in the public eye since Future Perfect 2000 when Cape Town became the Over the past two decades, we’ve that really makes first city in South Africa to implement watched a large number of city centres a fully constituted, legally bound City experience the result of urban sprawl as for a successful Improvement District and ever since downtowns are vacated for the highly then other cities have watched us closely. coordinated suburban mall experience. City Improvement Reinforcing its success, today the CID However, Cape Town’s Central City model has been rolled out in 26 areas has resisted this trend, instead offering District such as across the Western Cape alone. corporates and entrepreneurs alike an It will always be part of our mandate eclectic mix of business, entertainment, the CCID, it’s the to get the basics right and to ensure that arts and events. Moving forward, we our Central City is at all times safe, clean now look towards more sustainable physical presence and caring; but with 12 successful years development and densification to combat behind us we have now also set our sights the strain on our natural resources and of its teams on the across the next decade towards raising the our own pockets. The concept of a profile of our CBD as a leading business vibrant, 24/7 downtown reignites the streets that gives hub in South Africa and beyond. possibilities that such a centre can bring We’ve shown we are up for the to these future concepts. stakeholders the challenge – not only in the CCID’s work To quote Councillor JP Smith on the ground and in the spaces between (Member of Safety and Security on the confidence that our buildings, but in our own corporate Cape Town Mayoral Committee), in a governance: the CCID has now enjoyed recent interview on ABN Digital’s Eye we are ‘on the job’. unqualified financial reports for the past on the Western Cape: “CIDs have become 12 years of its existence. valuable coordinators of a collective So, in spite of a tough economy and business community who often are not a rocky road to global recovery ahead able to do so among themselves.” of us, we are ready to show the world This is the coordination role that the that the Cape Town CBD is open for CCID now aims to step up. Over the business and offers a solid, long-term years, we’ve established excellence in foundation for economic investors urban management, and looking ahead, of all types and sizes – from a compact, our vision now is to position the Central street-level operation to big corporate City as a place where the CCID’s own business and from those establishing enterprises and those of our stakeholders new endeavours to those looking can be as profitable, efficient and The Cape Town towards redevelopment. sustainable as possible. Central City is open for business, says Rob Kane, chairperson of 2 central city improvement district // annual report 2012 the CCID. annual report 2012 // central city improvement district 3 Chairperson’s review Chairperson’s review

In order to achieve this we have upped time: two years after the 2010 FIFA the ante on all sides – in service delivery World Cup™ when the world witnessed on the ground, in the way we interact a highly successful event in the Mother with all our partners, and in the way we City, and with two years to go before communicate with our target markets. Cape Town once again enjoys the Thus, with the basics firmly in place, international spotlight as the World the CCID has widened its focus Design Capital (WDC) 2014. “The Central from mere area management to area The significance of winning WDC City is a vibrant promotion. Against the background of a 2014 from a CCID perspective is that protracted recession and decentralisation the title positions Cape Town as a environment for A Central City with trends, we have identified the ‘Open creative city, appealing to a new market a vibrant mix. The business. It has for Business’ concept as the most of ‘urban travellers’ who do not go on contemporary exterior a supportive critical communication we need to holiday to escape a city, but rather to of the CTICC in the deliver, through powerful messaging experience and embrace it. Hence there financial district of the Foreshore government, and stakeholder engagements, on a is an opportunity to raise awareness of complements heritage a collaborative national and international basis, aimed at all offerings in the CBD and increase buildings (left) in safeguarding, enhancing and growing the footfall over the next two years and The Fringe. ecosystem, reputation of the CCID as the place for beyond. The title will see a full year of and a vibrant businesses (as well as their employees) to design-led events hosted in Cape Town, and creative be located. many of which will be located in the renewable resources, especially energy, buildings that are not yet energy efficient This is perhaps one of the most To this end we have produced our very Central City. is unsustainable. will need to consider retrofitting, just as important drivers both towards consumer firstState of the Cape Town Central City To further enhance our ‘Open for • An Era of Systemic Risk: facing the design of all new builds will need to sustainability in the Central City, and market that’s Report. To be produced annually, the Business’ strategy, 2012 has also seen the the uncertainty due to climate change. be ‘green’, with sustainable habitats and to bridge economic and social divides. open to report is based on examples published by CCID become a member of the newly In many ways the Central City is energy efficient landscaping, particularly As a Central City, we stand therefore other vibrant, international downtowns, launched Economic Development already embracing these shifts: the those whose outdoor spaces could in the public eye, fully aware of the innovation. ” and aims to provide those looking in Partnership (EDP), an independent establishment of The Fringe, which become green corridors throughout work that still needs to be done. But it’s Vuyisa Qabaka from the outside with facts, figures and NPO mandated by the Western Cape focuses on creating a hub in the East the CBD. One of the most innovative work we could not even contemplate narratives of the Central City’s most Government to drive a partnership- City precinct for the creative industries of these (soon to begin construction) without the passion and dedication Entrepreneur and Founder of the exciting developments and the potential building process towards an inclusive, and the knowledge economy, relates is phase two of the Cape Town of the CCID’s Chief Operations South African Black Entrepreneurs that the area has towards inclusive and sustainable and resilient economy in directly to Socio-Digital Transition. International Convention Centre. Officer Tasso Evangelinos, his Urban Forum. City Views, August 2012 sustainable economic growth. the Western Cape. In its OneCape 2040 The occupants of The Fringe would also However there are other mega-shifts Management, Safety and Security, and The first report comes at an opportune Strategy, the EDP has identified four do well to take the Geo-Economic which we will now need to address in Social Development teams, as well as global mega-shifts that will determine Shift into account, and look towards earnest – one of which deals with the the service providers that support them whether an area such as the Central providing products and services to the residential densification of the greater all. To this end we also offer our sincere City will be a leader or a laggard in the newly emerging economies. Central City and the incorporation, for thanks to the City of Cape Town and economies of the future. These four In fact, the establishment of The example, of affordable housing and rental the many partners we have within it. mega-shifts are: Fringe is already seeing the upgrading stock that will enable the area to be We owe our final thanks to a CCID • The Geo-Economic Shift: the rise of infrastructure and buildings as well more inclusive in terms of community. Board that is truly committed to our of countries such as China, India and as a decline in vacancies. According to Plus there are the issues of homelessness vision, and the Cape Town Partnership the BRICS alliance will see massive new an economic impact report prepared which continue without resolution and that guides us with outstanding markets in terms of the demand for raw by Barry Standish, Antony Boting and the need to create more job opportunites leadership and management. We look materials, consumables and services. Brian Swing of Economics Information for those suffering most in the current forward to seeing in the future together. • The Socio-Digital Transition: Services, the establishment of The Fringe economic situation. wherein technology becomes a key could significantly accelerate growth in To this end, an important step in the driver of economic globalisation, and the creative economy of the Western right direction has come with the City of The popular Thursday Earth knowledge-intensive sectors become the Cape, with a potential to create and Cape Town’s recent decision to fast-track Fair Food Market in St mainstay of developed economies. sustain over 3 500 jobs by 2031. the rollout of the MyCiTi bus rapid Rob Kane George’s Mall creates new Chairperson retail opportunities and brings • Natural Limits to Growth: during Taking on the Natural Limits transit route between the Central City the public out onto the streets. the past decade it has become clear that to Growth to ensure we become and the Metro Southeast corridor to Cape Town Central City the extraction and consumption of non- a sustainable CBD, the owners of Mitchells Plain and Khayelitsha. Improvement District

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the Cape Town Central City, I have come to realise just how well we attend, in particular, to the ‘detail’. The cherry Seeing on the top was to see the CCID and to the Cape Town Partnership be awarded two Merit Awards in August by the IDA, in recognition of our monthly publication City Views and the CCID/CTP Urban Development Model. It was also during our visit to New detail York City that we met Tim Tompkins, the President of the Times Square It is imperative for us, as the CCID, not Alliance (TSA), and extended an invitation to him to visit Cape Town only that we see what needs to be done, so that he could share the lessons his team had learnt in the rejuvenation of but that we are aware of how others see an iconic public space (see pg 39) – important lessons for us back home. us – most importantly, how we are seen In May, I attended ISSA/ INTERCLEAN in Amsterdam, by our local stakeholders and by the the largest trade fair in the world for industrial cleaning, maintenance and world beyond our boundaries. building services. Together with the CCID’s Security Manager, Muneeb Hendricks, and Louis Rademeyer Looking globally of the CCID’s service provider, Iliso Every year I am privileged to attend Protection Services, we also attended the conference of the International IFSEC International (the world’s Downtown Association (IDA). The largest security event), held this year in 2011 event in September (to which Birmingham in the UK. I was accompanied by the Managing Director of the Cape Town Partnership, Focusing locally Tasso Evangelinos, Bulelwa Makalima-Ngewana) was International opportunities such as Chief Operations held in Charlotte, North Carolina in these enable us to plan how we will Officer, CCID the USA. The insights gained during up our game to become more this conference as well as during our technology-focused (and cost-effective) stopover in New York City, where we along with the rest of the world. At the met with the city’s two largest BIDs, same time they also challenge us to see were invaluable not only in being able how we can adapt new trends to our to see how other downtowns operate, unique South African situation and but also to realise how accomplished we make sense both in terms of budget and are in terms of the work we do. job creation. South African CIDs, in general, In other words, there is much to be deliver standards that far exceed those considered for the future of the CCID, of other global cities, and in terms of particularly as we reflect back on what

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has indeed been a challenging year in This by no means says that we can • Social Development Field the face of a depressed economy. rest: our core basic services to provide Research and Mapping: As outlined But it is often in the face of the most a safe, clean and caring Central City above, the CBD remains a high challenging of tasks that one finds must continued to be maintained at the attraction for the homeless. However, new opportunities and establishes highest level in support of our business- although social services are strained, new priorities. For the CCID, it will as-usual approach. But what we now we remain very committed to finding become particularly important in the need are new and innovative ways in solutions. One of these has seen us year ahead to tackle our area’s social which to add even more value, and to conduct a research project over a and job creation challenges. However, show both our current stakeholders number of months which has enabled for both short- and longer-term and prospective newcomers that we are our Social Development team to sustainable solutions, the time has come indeed open for business. compile and consolidate data on the for enduring constructive engagement In support of this, we’d like to reveal current situation as it exists across the and a workable plan of action, more of the detail around a few of the CBD. Including information on all developed jointly between ourselves, projects that have most recently formed social service providers, the project has the City, Province, NGOs and all other part of our portfolio. enabled mapping to take place, which stakeholders as a matter of extreme will make it far easier to understand urgency. We will need to work closely CCID STRATEGIC PROJECTS the complexities and dynamics of this together to make a real difference. • Strategic maintenance of CBD sector. This is another first for the entrance and exits: This project deals CCID, and information will be updated In the line of sight with the ever-present yet extremely on a six-month basis. As the CCID, we are at the forefront complex issue of the influx of homeless • Cigarette Bins: Following the of the development of the Central people looking for shelter, jobs or other successful rollout of a pilot programme City as Cape Town’s place of choice. opportunities, who set themselves up that saw 100 cigarette bins sponsored Stakeholders now prefer to contact on the periphery of the CBD often by the CCID placed in strategic public Above: The Street Names and Numbering Project along us as their first port of call, knowing in ‘no man’s land’. The City’s law places across the Central City, we have Bree Street. Right: The portable Smart Smokers’ Pouch. that, at the very least, they have an ear enforcement agencies and social now ordered an additional 200 bins. that listens to them, even if we cannot unit, together with the CCID, have The new four-sided bins have been A CCID public resolve all of their issues. implemented a Central City-wide redesigned to be more robust and the • Portable Smart Smokers’ Pouch: areas to be well-lit from 18h00 until safety kiosk on 01h00 year round. Pier Place. It also indicates to us that most social and security intervention that CCID has also negotiated a first-time A portable ‘smart pouch’ for smokers concerns have now gone beyond interacts specifically in key entrance contract with the City that will enable has also been developed. Essentially • Motorcycle and Disabled Bays crime and grime. and exit points to and from the CBD, the bins to carry sponsorship in order to a small pouch with a fireproof lining Project: The CCID is working including Table Bay Boulevard, generate revenue. that acts as an ashtray, it locks in odour closely with the City’s road engineers Culemborg, Mill Street, Hope Street when closed and fits easily into a pocket to establish an acceptable level and Western Boulevard. “Cape Town is one or handbag until the contents can be of dedicated parking spaces for The CCID in particular took on the of those places in disposed of properly. An initial order motorcycles and disabled drivers. A full Table Bay Boulevard/Foreshore area, of 35 000, each of which carry CCID report compiled by the CCID has been maximising the working relationships the world – you’ll Security’s 24-hour number, has been submitted to the City, establishing that between our own in-house divisions to never find another placed for distribution throughout the over 140 new motorcycle bays and over tackle the problem systematically. Central City. 42 disabled bays can be created without First to go in was our Social locale with so much • Lighting Strategy: As part of taking away any existing parking bays. Development team, who assessed the flavour. There’s an its undertaking to improve public • Street Names and Numbering extent of the situation and attempted energy you can’t lighting, the CCID has embarked Project: This is a way-finding project to provide alternatives. Next was on a Tree-lighting Project, the first initiated by the CCID that follows best our Safety and Security team, who find anywhere else.” phase of which will soon commence in international practice and will enable patrolled the land once it had been Greenmarket Square. A second phase is people travelling through the Central vacated to halt a reoccurrence. This then Thoki Tafeni planned for St George’s Mall. This will City to be guided by more informative enabled our Urban Management team Fashion designer and winner of the 2011 see decorative but highly effective lights street signs containing names and street The Central City is to clean and restore the area. At the FASTRACK competition by Foschini and placed into the trees in these areas, numbers. With research undertaken a vibrant home to time of writing, the project is ongoing African Fashion International. City Views, managed and maintained in full by the by the CCID, the first phase has stakeholders ranging from March 2012 office staff to students. and continues to be a success. CCID. The project will enable these been approved by the City, and

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whereby the raising of awareness and an Moving forward into a new financial The streets of the Central increase in the number of fines issued to year, we can see the road ahead of us City are shared offenders has resulted in a considerable clearly: it is one which will hopefully by businesses, reduction in the problem. see a noise management strategy residents and A further initiative has seen the be developed by the City of Cape visitors alike. reduction in the amount of waste Town and all its stakeholders, to the collected each day by CCID service advantage of everyone who lives, works providers that goes to landfill. As a and plays in the CBD – residents and result of a new contract set up with a businesses alike. It will also be a year recycling company, monthly landfill that sees us working closer with the waste has been reduced by an average of events and film industries, which 76%, thereby also resulting in a massive have helped enormously to place Cape reduction in landfill costs. Town on the global map, but that still need to operate in a 24/7 region BUSINESS AS USUAL? where disruption to daily life must be BUSINESS UNUSUAL minimal. And of course, we need to Many of the CCID’s strategic projects develop a sustainable city where all are the result of a challenging economy, public spaces are well managed and in which otherwise dormant issues nurtured rather than neglected, and are brought into focus, meaning that where public transport will eventually Members of one must go beyond the usual to deal become the method of choice for all Straatwerk’s Road effectively with these. who pass through our Central City. Maintenance team For this reason, the CCID has repair a pavement. stepped up its service delivery on all levels and has become an integral part of the day-to-day existence of all our implementation has begun across 17 only frame the structure for future • Illegal dumping and the CCID stakeholders on so many levels. intersections along Bree Street. The next reports but will also be available for Recycling Project: Together with In turn, our service providers, such Tasso Evangelinos phase will see implementation along integration with other projects. It the City of Cape Town, the CCID is as J&M Cleaning and Iliso Security Chief Operations Officer Loop and Long Streets. therefore contributes enormously to the finally winning the war against waste, Services, also rose stalwartly to Cape Town Central City • The State of the Cape Town vast amount of research that the CCID particularly in terms of illegal dumping challenges with additional services, Improvement District Central City Report: After years has actively pursued over the past few good advice and the willingness to work of studying what other cities do to years towards promoting placemaking “Having clients together with us to resolve the issues. promote themselves towards economic in the Central City. Our relationship with Straatwerk – not 21% understand that Urban development, the CCID has published • Safety Awareness Campaign: only as an essential service provider 14% its own downtown report. Along with Earlier this year, CCID Security town is clean but as the vital link in our job creation Management Other the services of a specialist researcher/ launched a safety awareness campaign and safe makes programme – has produced a team writer, the CCID also commissioned specifically targeting schools within, of 300-strong ‘Spartans’, and we are Sentinel Consulting to conduct two and in close proximity to, the CBD. selling easier. constantly amazed at what they are surveys. The first was conducted on the Conducted together with SAPS, the In fact we wouldn’t capable of achieving. HOW THE street among 1 500 Central City users initiative has been very well received be in business if Our Give Responsibly campaign CCID BUDGET (including night-time users), while the and was recently extended to include also remains an ongoing strategic 7% second was an online survey focusing a number of tertiary institutions and the CBD wasn’t project for the CCID, but likewise IS SPENT Social on the opinions of over 280 senior training centres. as well managed in the face of tough economic times, Development management/decision makers based • “Stash it, don’t flash it” campaign: it became evident that it needed a within businesses in the CBD. This arose out of a need to raise public as it is.” revamp. This, together with our ongoing 50% With both surveys showing high awareness about not leaving valuables in successes with our publications City Safety and levels of pride and confidence in the plain sight in vehicles. It is the CCID’s Richard Boxford Views and the Best of the Cape Town Security future of the CBD, the quality and intention to roll out the pilot project Managing Director for property agency Central City Guide, will be elaborated 8% volume of research collected will not across the Central City. Life Residential. City Views, April 2012 on further in this report. Communications

10 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 11 safety and security safety and security 01 chapter one: To see and safety and security The presence of the CCID Security team on the streets of the Central City has become an integral part of the CBD’s character, BE SEEN assuring both Capetonians and visitors alike that they are watched over and in safe hands.

EYES ON THE GROUND respondents rated “visible security and/ Alexa Security Solutions, in its entirety, Many cities abroad have dealt with or policing” as the factor that most and on-going rigourous training has crime in such a way that the presence made them feel safer in the CBD. A become central to success. of an actual security force on the street feather in the CCID’s cap is that, when Training is also crucial for morale as has become a novelty, relying instead on the same respondents were asked to it both equips and empowers the CCID’s high-tech ‘eyes in the sky’ – CCTV and compare Cape Town to other CBDs in public safety officers in managing certain the like – to become the eyes of the city. South Africa, an overwhelming majority situations appropriately, for example, There is no question that, together (86.3%) indicated that the Central City when apprehending suspects and with the SAPS and our law enforcement was a place where they felt quite safe. handing these over to their SAPS and partners, the CCID security team has Welcome evidence of our successes is Law Enforcement counterparts when done much over the years to secure the also regularly reflected in the media, in arrests are required. streets of the CBD. Indeed we have our which we have received particular praise The training which these public safety own state-of-the-art eye in the sky, our this year for our strategic interventions, officers receive is shared among the Cyclops Unit (see pg 15), but it is still the cleaning up of Senator Park (and CCID’s Safety and Security Department, in the South African psyche that we now the ongoing monitoring of all SAPS and Law Enforcement, and need to see our bobbies physically on buildings that may pose a problem), and covers topics such as search and seizure the beat with highly visible patrolling. apprehension of ATM fraud suspects. procedures, training on bylaws and Therefore, because we are in the public “A” crimes (serious contact crimes), eye all the time, we are always striving AT STREET LEVEL statement compliance, public relations, to ensure that what our stakeholders While most of this success can be self defence, crime scene management see and experience gives them true attributed to the dedication of our teams and DNA recovery. peace of mind. and the partners with whom we work, a This latter category was introduced great deal can also be attributed to the due to the fact that, 90% of the time, PUBLIC PERCEPTION ongoing upgrades to our own security public safety officers are the first How the public feels about us was delivery. For example, Iliso Protection responders to a crime scene and if reiterated in the Central City Users’ Services have just completed their it is not properly secured, vital Part of the CCID’s Survey conducted in April by Sentinel first year having taken over the CCID evidence is either lost or the scene bicycle brigade, Consulting, in which 79.3% of security contract, previously shared with considered contaminated. a public safety supervisor patrols The Company’s Garden.

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MAPPING our footprint Within the CCID control room itself, the installation of the latest high-tech Incident Mapping System has delivered remarkable results. This system helps to manage incidents, produce automated statistics, provide anytime-access to CCID security management via the web, and track the performance of every officer. Via the statistics it produces in real time it can Ensuring also be used to identify the character of a safe and a specific precinct. For example, certain areas within secure Richard Bosman, Implementing the Executive Director the CBD may experience more vehicle Hero of the Month project. Central City of Safety and accidents than other areas, but may have Security, City of fewer recorded crime complaints on their Cape Town streets. Information such as this enables CCID to conduct presentations on of an incident, that the fleet now has 12 CCID Security to pinpoint concerns safety to building staff. members on CCID-branded and per area as they unfold and set specific colour-coded bicycles. countermeasures on the street. WELL PRESENTED Recognising the important role RICHARD BOSMAN IS THE trading, and better management of safety In turn, the CCID is often made Our outward appearances have also been that the public plays in ensuring a safe EXECUTIVE DIRECTOR of SAFETY and security in general, as well as events An eagle-eye view aware of incidents that may occur inside spruced up with the distribution of new Central City, the CCID started a Hero AND SECURITY, CITY OF CAPE over the festive season. In the Central Run by the City of Cape Town, buildings on private property – areas in uniforms and gear. Security vehicles of the Month project, where members TOWN. WOrking closely with City, this is due to huge collaboration the eye in the sky that never sleeps which no law agencies may be deployed. have been rebranded with the changing of the public are recognised for their CIDs throughout the CITY, he between the CCID and ourselves. The is Cyclops, the name given to the In cases such as these, the CCID of our byline from ‘Crime Prevention’ contributions towards making the was instrumental in rolling CCID will never ask, “How will you make Strategic Surveillance Unit (SSU) Security Manager may be able to advise to the more user-friendly message of CBD safer. out the highly effective this better?” but rather, “How do we manned predominantly by Metro Police businesses on strategies to combat ‘Public Safety’. CCID Security has also privatisation of the City’s make it better together?” Specialised Services (pictured above.) these crimes and prevent them from started a Recognition Programme law Enforcement Officers, Cyclops plays a pivotal role in the occurring within their domains. These for officers who provide exceptional “It was one of the launched originally in 2009 How do we further improve safety and security of the Central could range from suggestions on how service to the public. The presence of the In The CBD. Today there are safety and security in the City, with all incidents viewed being buildings could improve their access CCID bicycle squad on the streets has best decisions I already 28 permanent Rent-a- Central City? immediately relayed to CCID response control systems, install CCTV, train proved to be so successful in mobilising ever made. I often Cops ACROss the City, with Eight Now that we have the basics in place, units for action. It is also able to deliver in-house security, and even allow the security supervisors quickly to the scene employed fulltime by the CCID. we need to look at upgrading the direct access to other City services go down to the daytime service to a 24-hour one as the such as traffic, the fire department How does this system work? CBD grows into a 24/7 destination. Our and EMS. Plus, it provides real- One of the CCID’s café at night to newly branded buy a chocolate When we began we looked at other law enforcement officers do undertake time taped reviews for emergency vehicles with its Public international models to find best practice, special operations at night as required, situations, access to information on Safety message. and don’t think because the Rent-a-Cop system was an together with the CCID, but generally we wanted suspects, vehicle registration twice about unknown concept for the City. The idea only deploy them during the day when checks, and access to modus operandi doing so is that the CIDs fund the salaries and the the CBD is at its busiest. Also, as the undertaken by criminals. – City provides the officers and everything night-time economy expands, so too do Explains Richard Bosman: “The big a big feather in that goes with them. As a result, we some of the issues that go along with it, thing about Cyclops is that while it acts are able to put more law enforcement such as noise. We now need to cultivate primarily as a crime prevention tool, it the CCID’s cap.” officers on the street who assist the a responsible attitude among night-time also picks up on service delivery issues, LAUREEN ROssouw CIDs, particularly with enforcing bylaws venues to strike a balance between from traffic lights that may be out of Central City resident and editor of and affecting arrests. what’s acceptable for their businesses order and litter that hasn’t been collected Elle Decoration on why she loves as well as what’s acceptable to the to the location of a burst mains water living in the CBD. City Views, What have been the highlights? surrounding residents, hotels and places pipe. It serves a number of purposes.” February 2012 We’ve seen better control over informal such as hospitals.

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SEEING TO OUR PARTNERS Casting A spotlight on public safety The CCID also ensures that its Over the past year, the CCID Security Team (together with its law enforcement partners are seen in the best possible partners in the Central City), has been involved in over 105 000 interventions light. Throughout the year, for from trespassing and bylaw offences to serious crimes and public assistance. example, the CCID assisted with the The following are just some of the measurables of the service delivered. transport of SAPS’s new trailer (a mini mobile station) to highly visible locations throughout the CBD. The CCID also embarked on a Know Your SAPS Member campaign via its own monthly publication City Views. In addition, the CCID’s CONDUCTED RENDERED ASSISTED with Schools Safety Campaign is run in At the conjunction with its SAPS Sector

colleagues in the Central City. 80 938 2 349 175 public’s crime-prevention incidents of motor-vehicle Working together, the CCID and 7 911 initiatives public assistance accidents service Louis Rademayer, SAPS have intensified their joint parking related and MD of Iliso operations, partnering almost on a Protection Services shift-to-shift basis to deal with drug offences, patrol hot spots on foot, 174 illegal dumping and conduct cordons and searches fines issued as necessary. UNDERTOOK ISSUED DEALT WITH To ensure better working relations on The CCID’s service providers How important are working at the City Hall, clubs and offices such duty, the CCID therefore also regularly represent the CCID in every relationships with your CCID as Woolworths that have staff in them 247 13 897 204 corner of the Central partner? throughout the night. And yet there are organises off-duty teambuilding medical and rescue warnings illegal trading City, Which is why service It’s critical. And I like the word “partner” the same number of people securing opportunities: a paintball event call outs offences with police colleagues prior to the excellence and not just as opposed to “service provider”. The the Central City. Therefore, since every festive season cemented a spirit of delivery must be at the heart CCID treats us as so much more than ounce of manpower is already used collaboration during one of the of everything A service just a contractor and that’s what drives to its capacity, we are now at a stage Central City’s most active periods. Police, Iziko Museums, The Jewish provider Does, says Louis us. We always feel we share jointly in where we just have to work smarter, Metro Police and the CCID’s own Centre, UCT Hiddingh Hall campus, Rademeyer, MD of Iliso the CCID’s success because we are all which means upscaling our technology. contracted Law Enforcement Officers as well as colleagues from the CCID Protection Services, which prepared to be at the coal face together. Our new incident mapping system is an are also important partners, the Social Development team. provides the CCID with public excellent example of this. former collaborating with the CCID With The Company’s Garden team safety officers. What are some of the particularly during the CBD’s many meeting twice weekly, all partners have challenges facing the Central Eyes everywhere large events, and the latter assisting committed to the process by allocating You’ve seen a number of City over the next year? Throughout the Central City, around the with the issuing of fines and arrests. resources to assist in crime prevention, changes in the delivery of We have to find a way to continue to do clock, the CCID deploys: The Company’s Garden Safety including physical manpower, response security services over the years. even better, but with the same number • More than 230 public safety officers Task Team is an excellent example units and CCTV. In addition, two joint I’ve been involved with the CCID almost of public safety officers. The Central City linked by radio to the CCID’s own of the CCID reacting to new agency crime prevention operations are from day one, when the company I is becoming busier, particularly at night, central control room and the City’s challenges. When a number of conducted daily to prevent crimes from was with took over from the original but the budgets available from the City CCTV camera network; robberies were reported in quick occurring. These have been so successful Community Police Officers, with a task from CCID levies only increase marginally • Five branded response vehicles succession in The Company’s Garden, that, since inception, no further crimes force of just four private security officers from year to year. For example, in the equipped with emergency supplies for the CCID drew together this team have been reported. and a horse unit to start. Later the CCID East City eight years ago, there was traffic incidents, apprehensions and by not only calling on its usual Another example of the CCID switched entirely to private suppliers nothing except the police station. The medical callouts; and, for a while (as Iliso Protection Townhouse and Parliament hotels would • A bicycle patrol squad of 12 officers; law enforcement partners, but also reacting to a situation is the There are stakeholders in the area to establish establishment of its “Stash it, don’t more than 230 Services), we shared the contract with batten down the hatches at nightfall to • An average response time of under five an effective operation. In this regard, flash it” campaign, aimed at all CCID public another operation. Since 2011, under the keep their guests safely inside! Now minutes; and safety officers ownership of the dynamic Thuli Sanqela, you’ve got additional hotels, residential • Five security kiosks strategically placed we would like to thank SAPS, Law motorists who park in the CBD to deployed across Iliso now manages the entire CCID complexes, student accommodation, across the CCID area. Enforcement, City Parks and Forests, discourage them from leaving valuables the Central City. the City’s Cyclops Unit, Parliament in sight inside their vehicles. contract. But it’s not a job: it’s a passion. food establishments, revitalised events

16 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 17 urban management urban management 02 chapter two: urban management

Say the word “downtown” and images of high-rise buildings spring to mind. But it’s the spaces between the buildings that give a downtown its soul, and the management of those spaces that give it heart.

Of these spaces in-between, there are It was, for example, the Roads approximately 120 000m2 of public Department to whom we turned with squares and open areas within the our Street Names and Numbering CCID. Over 350 000 commuters enter Project, which will see way-finding the Central City daily for business, rolled out in a far more efficient way as many of whom will be pedestrians street numbers are incorporated into crossing these spaces and using the street signage. sidewalks during the course of the day. Our two Precinct Managers and And this is before we take into account Head of Urban Management work the hundreds of thousands of visitors closely on a regular basis with the – business and leisure – who enter the Department of Electricity, with our area each year. team conducting the audits of public In other words, there are many lights that are out of order and the Creating eyes cast on the Central City every City dealing with the replacement of single day, and the CCID’s Urban these. It’s also the City to whom we Management team is the entity that turn when contractors working on ensures everyone enjoys the view. public tenders leave roads and However, what the public sees sidewalks in a less than desirable beauty only really scratches the surface: the condition: we report it and the City operations that go into making the immediately calls back the contractors Central City clean and orderly go many to repair the site properly. in the eyes of all layers deeper. When it comes to managing events, our team works closely with numerous FROM CCID to CITY City departments. A few of the usual As with all of the CCID divisions, the and particularly large events held Urban Management team also works annually on Central City streets and closely with a number of partners public spaces are the turning on of beholders within the City of Cape Town to the Festive Lights, the Community ensure the upkeep of the Central City. Jazz Festival on Greenmarket Square A member of Straatwerk’s Maintenance team at work in the Central City.

annual report 2012 // central city improvement district 19 urban management urban management

(a precursor to the Cape Town Also encountered by our CCID For J&M Cleaning Services, this has International Jazz Festival), and the Safety and Security team are the been achieved in a year which saw a Pick ‘n Pay Cape Argus Cycle tour. 2012 challenges faced by our Precinct turbulent time for the company when even saw auditions for 2 000 of MNet’s Managers in respect of noise pollution its own cleaning staff went on strike in SA Masterchef hopefuls happening on (for instance, emanating from clubs sympathy with a national strike, and North Wharf, the public square that at night, but also as a result of during which it was forced to use 60 connects the Holiday Inn and Cullinan construction during the day), and casual sweepers throughout the night. hotels on the Foreshore. the numerous film shoots that now This often took place in the face of the occur regularly throughout the area. threat of violence by the strikers against Facing the challenges It is envisaged that discussions with the casual workers and even the public. The CBD is, of course, not without its the City around these topics in the Nevertheless, in spite of the issues, among these the management of new year will result in solutions for all challenges, the year under review the City’s public spaces as well as the stakeholders across the board. witnessed sterling efforts in upgraded upgrading of kiosks owned by the City service delivery. along St George’s Mall. innovation in the works The CCID, together with J&M, An excellent example of what could The Urban Management team would have introduced dedicated zones Putting the be achieved sits on the pedestrianised like to acknowledge the work done by throughout the CBD, dividing the Central City Councillor St George’s Mall (close to where its two main partners: J&M Cleaning Central City into specifically allocated Taki Amira, Chairperson of it intersects with Riebeek Street) and the NGO Straatwerk. cleaning areas. These correspond with on display the Good Hope where the GoGo food kiosk has been Just as we are aware that our own bib numbers placed onto the distinctive Subcouncil (16) completely revamped – albeit at the CCID staff are in full view of the yellow overalls of J&M employees, expense of the lessee. It is hoped that public, so too do we encourage our and enable better identification and this kiosk will set a precedent for others partners to be aware of how their staff performance of duties. Each cleaner in the future: business at the kiosk is and services are seen, and to constantly is now also connected by 24-hr radio Councillor Taki Amira is the that haven’t been here for ten years Management and maintenance of reported to be booming as a result of tweak and upgrade the efficiency and for more efficient, quick-response City of Cape Town’s Chairperson and I encourage them to come in on a your environment is key, and the detail the facelift. effectiveness of their delivery. communications and quality control. of THE Good Hope Subcouncil Saturday to see for themselves how safe to which this is attended to in the (16), under which the City Bowl, and clean the Central City is and to enjoy Central City can only be attained by Atlantic Seaboard and Hout what it now has to offer. an organization such as the CCID with a workable situation PIC Bay fall. He is also THE City- Tasso at the helm. If we didn’t have this, An initiative which the CCID is looking to expand is the Job Creation Programme appointed representative on Where can we improve? we wouldn’t have the CBD we now have. – the result of its relationship with Straatwerk and which each year results in over the CCID Board. In how to better manage the informal 300 employment opportunities and skills development for otherwise destitute traders. For one, we want to see more What are our biggest individuals. The challenge, as always, is finding the space in which to enable the What role do you play in the variety, which we believe would benefit challenges? expansion. Central City? the traders as well as their customers. The biggest challenge is the homeless. The project involves three layers of job creation: I’m the link between the City and the We’d still have a vibrant African economy, With the limited services on offer, the • Entry-level workers: the largest section who provide basic services such CCID Board, but as the Subcouncil but one that works for everyone. We are CCID often finds it can do no more than as sweeping and cleaning, and who – once they have proven themselves Chair I also work with the CCID in now working hard with the City’s Portfolio play catch-up, but I applaud what they through the level of their work and their willingness towards rehabilitation – improving service delivery. The CCID Committee to try to improve the issuing still manage to achieve. are afforded the opportunity to move to the next level. handles top-up services and the City of permits. I also believe that an informal We also urgently need to develop a • Technical-level workers: who receive skills development enabling them handles its basic responsibilities to the trader is someone who should be given public space plan for the future but it to do more complicated work, including graffiti removal and rodent baiting. ratepayers. an opportunity for six to 10 months, all comes down to money and limited Candidates from here move onto the final level. during which time he is upskilled in resources, so funds go to the must-haves • The Maintenance teams: in which candidates are offered employment What are your highlights since business and marketing and then moves instead of the nice-to-haves, irrespective for six months to a year, full time. The Straatwerk Roads Maintenance team, you came to this position? on to something better and more stable. of how important public space is to for example, attends to defects including repairs to potholes, curb stones, The team work I experience with the urban life. We have to find a way to get a paving and bollards, maintenance of road signs, street poles and the CCID and the fact that we now have a You’re often seen out and about bigger slice of the pie and make sure that repainting of road markings, and the maintenance, repair and cleaning of safer and cleaner Central City. This is due on the CBD’s streets. we can show off well-utilised grand old storm water drains. largely to the extra effort from the CCID I don’t believe I can fulfill my function ladies such as Greenmarket Square, the Straatwerk teams are also in place to assist in the beautification of the Central security and cleaning teams. I know behind a desk. The only way is to walk Grand Parade and the adjacent City Hall City through, for example, gardening services, which include irrigation, weeding, people who live in the Northern Suburbs around and see things for yourself. to their best advantage. tree well cleaning, the planting of flowers and general upkeep.

20 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 21 urban management urban management

in one year The following are just some of the examples of work undertaken by Straatwerk within the past 12-month period.

1 860 1 519 928 757 10 Road repairs Incidents Municipal drains Storm water drains Tons of waste of graffiti cleaned per on average are collected removed month, amounting cleaned twice a year, through the to 10.92 tons amounting to more provision of of debris than 18.39 tons of gardening waste removed services

Another innovation about to be service provider, with all waste collected A maintenance implemented is the introduction of by J&M now first being taken to a team member attends to the J&M Cleaning ensures a performance-based recognition recycling site for sorting, and only Central City’s the Central City is user system for J&M staff. In fact, this that which cannot be recycled is then landscape. friendly. The company has 53 staff on duty in recognition system is one which the removed to a landfill site. the area. CCID will be implementing across The contract has seen an average all its service providers. of 76% (even up to 85% in some months) of the waste that was WInning THE WASTE WAR previously taken at great expense to The Central City seems finally to landfill being recycled instead. The Where the waste goes be winning the battle against illegal project has been deemed a great success dumping, largely due to more effective and a big step in the direction of Average waste now recycled per month (in tons) since the awareness initiatives, and measures making the Central City a green and establishment of the CCID’s recycling project: Total Waste collected having been implemented to monitor sustainable downtown. 1.45 (average tons per month) and fine errant retailers and businesses. paper waste Particularly effective in assisting with 4.81 this has been the staggering of shifts taken to 20.055 for J&M’s cleaners from 8am to 5pm “The recycling 1.125 municipal dump plastics Of this, the average tons of and again at night from 8pm to 5am. industry doesn’t waste recycled (per month) The year under review also saw certain changes made to the cleaning create wealth WHERE 1.4 contract that exists between the CCID 0.57 glass in isolation. wood THE WASTE 15.245 and J&M Cleaning. To better manage waste disposal It’s labour GOES 1.2 Therefore, the total throughout the Central City, one intensive and tins and average % of waste that of these changes was for the CCID metal is recycled each month is: itself to manage and control the waste creates jobs.“ 9.17 dumping process of the waste collected compost 0.33 by J&M. As a result, Luk4Junk was Gavin Grosch material brick, cement 76% appointed as the CCID’s recycling Luk4Junk in City Views, March 2012 and stone

22 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 23 social development social development 03 chapter three: social development

The time has come for all Central City partners to work together to embrace the challenges around social development and turn our attention towards finding viable, long-term solutions for the homeless.

CREATING A COMMON VISION FACE TO FACE INTERACTION Like so many other countries across The CCID’s fieldworkers are very often the globe, South Africa has been the initial point of contact with people affected by the decline in the world living on the street: each fieldworker economy. Add to this the fact that our is able to build relationships of trust country also has the highest number and assess a client’s current situation, of asylum seekers in the world, and but more often than not are unable to it’s no wonder that we have seen an find an appropriate social service for increased number of people coming the client – an extremely frustrating to the CBD to look for employment situation for the fieldworker. and other opportunities. It is therefore imperative that we This problem is even more complex soon have additional programmes in a metropole that has major to fill the gaps. These would be economic and social challenges with programmes that would enable people high levels of unemployment, a lack to be thoroughly assessed and assisted of affordable housing, a breakdown in moving off the streets, and making in family structures, substance abuse positive changes in their lives through and often inadequate and under- the establishment of individual resourced social services to cope with development plans (IDP). these circumstances. The necessary social services that Bringing Fundamental to any attempt to need to be provided to achieve this alleviate the situation would be a would be ones that effectively deal strategic, integrated approach between with addictions, physical and mental all roleplayers – City, Province, CIDs, health, temporary shelter requirements social ratepayers and NGOs – in which each and skills development. In turn, job takes a stand, has a specific function, preparation accompanied by entry-level and forms part of a comprehensive work opportunities will successfully plan that can be implemented under move us towards establishing both a issues strong leadership. successful short- and long-term plan. A participant in the CCID’s Makeover Project smiles for his portrait shot. into focus annual report 2012 // central city improvement district 25 social development social development

While the current situation often • Map all service providers for street relationships, but it was also an leads to frustration for our CCID people in the CBD; and excellent opportunity for the homeless fieldworkers, amazingly it does not • Engage with security staff around themselves to grasp the message of deter them in continuing to find specific hotspots where criminality the Give Responsibly campaign – innovative and alternative ways of might occur. one that discourages begging and assisting their clients, often together Our Give Responsibly campaign has instead encourages those who care with the support of our NGO partners been running for four years now (see to give to relevant NGOs in order to to whom we owe huge gratitude. box below), and has received great support them rather than giving direct coverage in the media across print, handouts to people on the street. using our initiative online and radio. Social Development’s Field Research The campaign was also very active FACING THE CHALLENGES and Mapping project is one such at the first International Homeless However, in spite of all our efforts, initiative, resulting in data that not only Day event on 10 October 2011 on there are still physically and mentally shows the most common locations for the Grand Parade. The Cape Town challenged individuals (along with the homeless (and a shift in patterns), event was hosted by Provincial Social those who are drug-dependent) who but also helps to establish the average Development in partnership with demonstrate aggressive begging and Seeing number of homeless people in the the City and other stakeholders. anti-social behaviour, and who are just the bigger CBD. This research has enabled the Apart from running a stall on the day not interested in social intervention. Trudy Vlok, establishment of a ‘flashpoint’ map that along with other NGOs, the Give The CCID’s Social Development picture Managing Director equips our department to: Responsibly campaign supported and Security teams, together with of The Big Issue • Observe what is happening just the event by publicising it through the National Prosecuting Authority outside the CCID/CBD region the distribution of 500 pole posters (NPA), are currently looking at so that we can interact with those throughout the CBD. With 600 suitable diversion programmes such individuals in an attempt to provide participants on the day, the event as rehabilitation centres, to deal with TRUDY VLOK IS THE MANAGING distribution of the Best of the Cape Town liquidity, so sales and advertising are them with assistance; aimed to show goodwill and build these situations. DIRECTOR OF THE BIG ISSUE. Central City guide that gets packaged dropping. The money that comes to Much more than just the job during the festive season with our own us from CSI programmes comes from creation programme that is magazine and really adds value for us. corporate profits, so less profit means A vendor distributes Revitalising the GIVE the magazine, the NPO also less spend towards worthy causes. Give Responsibly RESPOnSIBLY message has a full social programme What do you feel are the Then there are the international donors brochures and buttons. Our Give Responsibly campaign has in place that assists vendors major challenges facing social who are now looking at South Africa and experienced great success since its with personal development, development? no longer see us as a nation ‘in need’ in commencement in December 2008, skills training and work If you restrict the destitute in trying to relation to other African countries, but and this year has seen an intensive new placement, and offers ongoing derive an income (by begging or vending) one that is mismanaging its finances distribution strategy. With the campaign assistance with everything then you must have genuine, workable and that by now should be in a position now being recognised across the from health and early child alternatives from which they can derive to take care of ‘our own’. So the aid that Central City, distribution of information development to gender issues an income. Same with sleeping on the used to come in is now going to places at traffic lights at all entrances and exits and domestic abuse. streets: if you want to stop this, then like Darfur and the Sudan, where the of the CBD sees motorists being more you have to have enough shelters. The need is socio-economic and cannot be prepared to open their windows. We’ve How do the CCID and The Big attitude of “we don’t want this in our rectified from within those countries. also seen more enthusiasm from most Issue work together? area” has to be coupled with processes Therefore our appeal is to the Cape retailers, food outlets, bars, clubs, hotels Our vendors are allowed to sell their that can stop behavior, but no feasible Town business community – particularly and B&Bs approached to act as vendors magazines publicly as the result of an alternatives are yet in place, or the ones the medium and small businesses who for Give Responsibly collateral. In all this agreement with the City of Cape Town, that exist do not address the real issues want to be involved with CSI but have not year, over 35 000 brochures and 25 000 and within the Central City the CCID that keep people on the street. yet established their own programmes buttons were distributed, 500 pole helps us manage our programme on the – to involve themselves with us regularly, posters erected and 100 posters placed streets. For example, the CCID officers The Big Issue is currently facing just as the CCID does. In other words, to in store windows. The campaign also now will alert us immediately to illegal or its own challenges as well. take advantage of the brand association has a Facebook page – an important unbibbed vendors and generally look out We need to look at The Big Issue in the value of an entity with a very good cause, social media tool with which to spread for our vendors. The CCID also supports same light as all NPOs. For example, a track record of delivery and one that is our message and create awareness. us annually with advertising and the because of the economy, there is less really making a difference.

26 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 27 social development social development

Another operation undertaken by organisations that often struggle to Lending a helping hand the Social Development team is the provide sufficient toiletries to meet Over the year, CCID fieldworkers carried out Retail Survey follow-up, during the needs of all their clients. Our own the following among the CBD’s homeless. which retailers who had complained fieldworkers also use the Care Bags as about homeless people during the an incentive to try to persuade clients CCID’s annual retail survey are visited. to go to a shelter, even if only to Accompanied by the CCID’s Precinct make use of the ablution facilities and 290 Managers, our team explains what thereby improve their self-esteem and Adults assisted, of which: programmes the CCID has in place general cleanliness. and what actions retailers can take. In addition, we provided our This has been a very positive public partner, Straatwerk, with 250 mini 133 44 relations exercise: even when we are Care Bags, distributed to all recruits received services were referred to not able to offer permanent solutions, on CCID projects. at shelters Straatwerk for work the very act of communicating in In addition, 500 pairs of shoes person with retailers and being were distributed during the given the opportunity to discuss the winter programme. 31 82 social challenges in the City (as well The year once again saw CCID were assisted to were reunited as our own strategies), leads to staff, together with their Cape Town health care facilities with their families improved relationships and better Partnership colleagues, volunteering As with all In addition: Social projects, UP CLOSE AND PERSONAL the necessary counselling, treatment and understanding. These occasions are on two projects. The first, a Makeover the Makeover also used to further promote the Project with 60 street people, Project is aimed Dedication to their jobs, a commitment support for the child himself. The child’s at restoring to helping others, and coping not only passing was a particularly emotional Give Responsibly campaign. was conducted together with the dignity and hope. Carpenter’s Shop. The focus of the 61 with whatever they encounter but the experience for all the CCID’s fieldworkers A central city that cares project was about restoring dignity children were assisted, for example, by referrals understandable disappointment and as they had been involved with him over Over the months of December and and offering a glimmer of hope as to to the Dept of Social Development, NGO frustration that often comes with the job, a long period. Debriefing and support is May, our team once again distributed what life could be like if people were partners or contact made with families and hair was cut (by a hairdresser who are part and parcel of the day-to-day lives essential in dealing with these emotionally 2 000 Care Bags containing basic prepared to move away from life on had herself previously lived on the of those dedicated CCID team members demanding cases. toiletries to NGOs and Community the streets. streets.) The men were each given a who work in Social Development. But there are also positive stories, Health Clinics that render services to Each participant underwent a facial shave and the ladies pampered Statistics have showed that the sooner such as that of the young female child people living on the streets. These are makeover during which showers were 18 with makeup and nail polishing. Four fieldworkers can make contact with who had been living on the streets since received with gratitude, as they assist taken, new T-shirts handed out and mothers with children were assisted, volunteers from the foot clinic at people coming on to the streets, the 2008. Having for years been referred by for example, by being referred for child the Salt River Community Health greater the chances of them accepting the CCID to the Department of Social “I’ ve lived in a few support or for supplies Centre also offered neck and foot the offered intervention and assistance. Development and then in turn to shelters massages. Portrait photographs were It is heartening to know that our own such as Place of Safety and Huis different places, but taken and, for many participants, this CCID fieldworkers have had quite a Vredelus, she returned time and again I love Cape Town best was one of their first-ever personal number of successes in this regard, but to the streets. This was exacerbated by because it’s a place photographs. The day was topped off they are most motivated by those who the fact that her mother and three older with lunch at the Scalabrini Centre. are considered chronically homeless – in siblings were also living there. Drugs and where everyone who The second project involved other words, who have been living on the prostitution eventually became her way of wants to work can Mandela Day, during which streets for many years – and who finally life, but nevertheless our staff continued to agree to change their lives. motivate her to look at other options. find something to CCID and Cape Town Partnership staff again joined forces to collect However, there are also heartbreaking Towards the end of 2011, however, do, and we’ re all one stationery and other school supplies experiences for our team. One incident we noticed she was no longer around. family, regardless of for Salesians Institute’s Learn to occurred in December when a particular It was a few months later that one of Live project. This project provides street child well-known for begging our fieldworkers finally spotted her at a our colour. “ basic literacy and numeracy to street in Long Street passed away at the church service in Mitchells Plain. At long Leonard Ethelbert (94) children as a bridging programme tender age of 16 due to HIV/AIDS. Our last, she had been inspired to leave the lives in Woodstock and works at towards getting them back into fieldworkers had continued to support his streets, move in with a more stable, older Straatwerk washing the bibs and mainstream school. The event was also family when the child eventually moved sister and when last seen had enrolled for gloves worn by Straatwerk back to his father in Delft, and arranged Grade 8 at a local high school. Straatwerk team sponsored in part by the Southern members on CCID contract. members receive Care Sun Group. City Views, August 2012 Bags and shoes.

28 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 29 communications and marketing communications and marketing 04 chapter four: communications and marketing

Effective communication is what ensures that the CCID’s messages of “business as usual” and “open for business” reach the widest possible audience locally and further afield.

CREATING A CLEAR PICTURE pictures library, and provide in-house structure for future reports, as well as for A great deal of development over the photography and design services. This integration with other research projects. past year has lead to an integrated person has also trained all CCID Ensuring THE view across the CBD communications strategy for the CCID, operations staff in basic photography including an implementation plan skills. In conjunction with this, a Our free monthly publication, City that will ensure regular and effective monthly competition was run to Views, continues to flourish under a monitoring, accountability and delivery encourage CCID teams to practice more strategic approach that focuses of its messages. their newfound skills and better record on featuring the voices of Central we are To accommodate the new strategy, their on-the-ground work. City ambassadors. With 50 000 copies the staff complement of the Cape printed monthly, the growing readership Town Partnership’s Communications SHARPENING OUR FOCUS is now more inclusive, from parking Department, which also services the One of the most exciting projects has guards to parliamentarians. Requests for CCID, has grown significantly: been the CCID’s first annual downtown copies have come from as far afield as seen • An online coordinator and staff report, The State of the Cape Town Somerset West and Paris, France, and as writer was appointed to focus on Central City Report. Preparations close as the Department of Justice. updating key CCID information for this publication included the A new merchandising process has also on the website and launching commissioning of specialist aerial and seen an additional 22 vendors identified, a Facebook page for the Give street photography that resulted in a and distribution now stands at 300 CBD Responsibly campaign. comprehensive image library for the retail and business operations. Plans • The appointment of a researcher/ CCID that can be used for multiple are also afoot to apply for certification writer has provided valuable communications beyond the report. with the Audit Bureau of Circulation information on which to base editorial Surveys conducted by Sentinel to classify City Views as an official pieces and press releases, add value to Consulting, both for the downtown publication, and to register it with Print the Annual Report, and compile the report and to complement the CCID’s Media SA so that it can be entered into firstThe State of the Cape Town Central growing research base, showed high national awards. Along with the IDA City Report. levels of pride and confidence in the Merit Award it received for Marketing City Views • A pictures editor was appointed future of the CBD amongst users and and Communications, it also received in production. to organise and catalogue the businesses, and the quality and quantity awards in five different categories from CCID and Cape Town Partnership of research collected now frames the the South African Publisher’s Forum.

annual report 2012 // central city improvement district 31 communications and marketing communications and marketing

City Views’s online readership is also The Give Responsibly guides reached the right target audiences Along the same theme, it has also growing with an average of between campaign is an important to drive footfall and spend in the CBD. assisted Urban Management with the marketing tool for CCID’s 500 and 800 views per month, and Social Development With a total of 80 000 copies printed, rollout of an improved strategy for its connected Facebook and Twitter messaging. the publication was freely distributed 200 new Cigarette Bins. The ultimate accounts are now beginning to show via 166 outlets with an average of 5 500 objective of this project is not only respectable growth. Creating public copies per month. A total of 20 500 to reduce litter, but again to heighten awareness copies were packaged together with the level of environmental awareness SHowing A City at its best The following is the accumulated public the year-end edition of The Big Issue, within the Central City through an Walking tours continue to be an relations value of the dedicated media and over 10 000 copies (together with accompanying campaign that targets important communication tool for both coverage which the CCID is now other CCID collateral) were placed into retailers and corporates. Experience has Capetonians and visitors alike. During receiving on average each month: goody bags for the Pick ‘n Pay Cape shown that keeping the litter-prevention Creative Week in September 2011, for Argus Cycle tour. The 2013 guide will message constantly in the public eye is example, walking tours included an open Online: be the first to be published without essential to addressing environmental design studio tour entitled “Meet the the association of the Time Out label. pollution in a proactive manner. Makers”. Creative Week also saw the R629 098 However, as it has become a strong launch of the new City Hall Sessions, brand in its own right, there is no LOOKING AHEAD a series of musical events aimed at Broadcast: doubt the guide will continue to be Over the past 13 years, the CCID raising the public profile of the City a great success. and the Cape Town Partnership have Hall as an events venue. The initiative R45 198 collectively accumulated a stakeholder is driven by Creative Cape Town ON LINE ALIGNMENT database of more than 9 000 contacts. (a programme of the Cape Town especially those that could have had Print: Key website content towards the A decision was thus taken late in 2011 Partnership) and funded by the National impact on business confidence. launch of a new CCID website is to invest in a leading-edge customer Lottery Distribution Fund. Upscaling of the Give Responsibly R123 172 currently being developed. Assisting the relationship management (CRM) campaign will continue in the new year, process are monthly Google Analytics system. As a result, new processes have In THE PRESS expanding it year round and including reports, undertaken to provide accurate been developed that will allow for more The CCID continues to receive a great the possibility of establishing a Give TOTAL: information on web traffic trends in flexible and effective communications deal of media coverage. One example Responsibly Foundation with an SMS order to guide the integration and throughout our rapidly growing was a press release produced by the number for mobile donations. optimisation strategy for the site. constituent base. Communications team on the CCID’s Since inception in 2008, the R797 468 Finally, while there is a strong Street Names and Numbering pilot campaign has focused on what not Adding value commitment to the principle of project, which received strong uptake, to do (with the message being: “don’t The Communications department has integrated communications between indicating the media’s appetite for encourage begging”.) The time has now also worked with CCID Security on the Cape Town Partnership and the stories that highlight practical solutions come to create convenient, alternative a number of campaigns. The“Stash CCID at a strategic level, the need that make life easier for all those who mechanisms to enable the public to it, don’t flash it” campaign has been has also arisen on an operational level use the Central City. Another example actively engage in giving responsibly. developed to deal with vehicle break-ins. for the CCID to take on dedicated was the launch of The State of the Cape It is interesting to note that the Support has also been provided for the resources to champion the “Open for Town Central City Report, which alone City of Cape Town has now formally Schools Safety Campaign rolled out in Business” message as well as aspects of generated R2 million in media exposure. adopted the Give Responsibly label the CBD by CCID Security and SAPS. CCID-specific marketing and branding. In October 2011, with the focus (which the CCID has always treated as Assisting Urban Management with FTI Consulting has therefore shifting to Social Development, the an open source campaign to encourage its messaging, the Communications been appointed to drive the external Communications team rolled out an buy-in from NGOs and government), team has engaged with the CCID’s communications for the CCID. intensive awareness drive for the Give and is extending it throughout the city. commitment to a sustainable and green The company’s role is two-fold: to Responsibly campaign. An opinion CBD. The key behind this is to maintain consistently promote the work of the editorial piece crafted on the issue of Guiding locals and the reputation of the CBD as clean, CCID and its contribution towards homelessness overall was published visitors alike safe and caring by raising awareness making the Central City a premier in the Cape Argus (11 October) while The2011/12 Time Out Best of Cape on the negative consequences of illegal business location in which it is “Business a targeted Give Responsibly release Town Central City Guide was produced dumping. The messaging targets retailers as Usual” and to consistently promote yielded excellent print and radio with a more visually enticing format and corporate businesses and aims to the CBD – locally, nationally and coverage. The team also acted swiftly and inclusive approach. A distribution heighten the level of environmental internationally – as a place that is open when necessary to articles on the CBD, strategy was crafted to ensure that the awareness amongst all stakeholders. for business and investment.

32 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 33 looking ahead looking ahead Here, now 05 chapter FIVE: looking ahead and into the As the CCID enters its 13th year of business, it looks around at the Cape Town Central City of 2012 and future speculates what the future holds for the CBD.

Surveying the landscape Likewise the surveys also reflected With new feeder routes soon to be in For any city improvement district in those areas where it was felt there was operation around the City Bowl, and to the world, no matter how diligently the room for improvement, including more Woodstock, Hout Bay and Sea Point work is undertaken, at the end of the visible policing, addressing begging, along the Atlantic Seaboard, MyCiTi’s day it’s often what the public perceives improved public parking, better public footprint will bring this innovative new that counts most in assessing whether a transport and upscaling the continued form of public transport within the CID’s job has been well done. marketing of the CBD as a prime doorstep of all Central City users. To rate its own performance in the business and entertainment destination. “We are changing how people access eyes of its public, and to complement While the CCID welcomes the the CBD, offering a comprehensive previous surveys undertaken over the praise and acknowledgement, it’s the solution,” says Brett. “This is one of the years, in 2011 the CCID contracted challenges to which it now turns its reasons the airport route has not yet research and strategic planning company focus in earnest as it heads toward 2013. been as busy as we would like: it’s the Sentinel Consulting to conduct two uptake that’s been a problem. Now we surveys – the first conducted among day MOVING TOWARDS A SMARTER will have a feeder system that can take and night-time users of the CBD, and CENTRAL CITY people to where they need to go to (or the second among the CBD’s business As far as public transport goes, the come from) throughout the CBD.” community. These surveys (see pgs Central City has seen enormous strides The City has also introduced a 40-41) were commissioned primarily to in the past year, with the establishment TravelSmart pilot programme, in which provide new information for the CCID’s of the new MyCiTi bus rapid transit it is participating along with a number firstThe State of the Cape Town Central system and in particular its heightened of other large employers based in the City Report, but also to enrich the vast presence within the CBD. CBD, to encourage the use of alternative database of research which the CCID Says Cllr Brett Herron, Member of transport options – in particular to that has accumulated over the years. the Mayoral Committee for Transport, of single occupancy vehicles (SOVs). Key findings of the survey revealed Roads and Stormwater (see box on Explains Brett: “Our focus to date has that the Central City is well-managed pg 37): “In October 2011 we passed our been on the ‘pull’ factor of a desirable The ever-evolving face and maintained, and sets the standard one-millionth passenger journey to and public transport system – one that of the Central City. for other CBDs in South Africa. It is from the Central City and earlier this allows users to make the choice above also safe, clean and inclusive, with the year we were already at three million. using their own cars. But there will CCID being recognised as a brand By the time this report is published come a time when we have to look among the business sector and its we’ll probably have hit four million. The at the ‘push’ factor and, at that stage, services rated positively. uptake has been phenomenal.” legislation and bylaws may be required

annual report 2012 // central city improvement district 35 looking ahead looking ahead

Councillor Brett The Grand Parade in to force vehicle drivers – particularly and less of a bureaucrat” when dealing Herron, Member front of the City Hall is of the Mayoral a focal point in the future SOVs – to make a change. This is not with issues such as the transformation Committee for of the Central City. yet on our planning table, but we have to of public space. The CCID looks Transport, Roads say that it is on the radar.” forward to working together with & Stormwater the City wherever it can to help find Public space in solutions to the management of public the public eye space throughout the Central City. Another challenge which faces the While these spaces may fall outside CBD is the maintenance, management the CCID’s area of responsibility, they and use of prominent public spaces, in nevertheless have a direct impact on the particular Greenmarket Square, Church CCID and particularly its stakeholders Square and the most challenging of in the immediate surrounds. them all, the Grand Parade. The CCID also hopes to be seen as a Public transport It is encouraging to know that the strategic partner to the City as it enters City of Cape Town has now placed a new era of parking management, making inroads the Grand Parade under the new again an area feeling the pressure of the directorate of Tourism, Events and current recessionary climate. Marketing, headed up by Executive However, notes CCID COO Tasso into the future Director Anton Groenewald, who has Evangelinos: “With recessions also pledged to be “more of a facilitator come opportunities, and over the past

Councillor Brett Herron, system needs an integrated network, because it brings foot traffic. You may City of Cape Town’s member of which MyCiTi is just one of the mass lose the occasional bay, but in its place of the Mayoral Committee for transport modes. The bigger picture is you have a bus carrying 50 people. We THE PRIMARY REASONS FOR being here The following statistics were Transport, Roads & Stormwater for each existing mode to play a role in are rolling out a service for everyone produced as a result of Sentinel outlines the integrated future bringing about solutions and access to and we are doing it for the sustainability,

Consulting’s User Survey 61.8% 12.1% 8.7% 5.4% of public transport in the CBD all areas of Cape Town more efficiently. liveability and overall desirability of the are here to work are here to study live here are here for leisure conducted randomly earlier this and beyond. We want to get people to and from areas City. Without this, mass decentralisation year among 1 500 people. of work (and play) quickly and to deliver will ultimately destroy the CBD. It outlines where daily commuters You’ve said that: “MyCiTi will public transport to within 500m of every into the Central City come from. 17.2% bridge the divides.” What does Capetonian’s doorstep. What’s next on the cards for from outside the this mean? The next big milestone on the cards is connecting the Central City to metro: Paarl, Stellenbosch, 9.8% Bridging the economic and social divides the Cape Town Transport Authority that other areas? from the City Worcestor and beyond. – the legacy of our past that places the will see the City becoming the ultimate Soon to be up and running will be Bowl: including Camps poor at the outskirts often excluded contracting authority that integrates all the routes around the City Bowl to Bay and Clifton for the from social and economic opportunities, modes of public transport – MyCiTi, Woodstock and Hout Bay via Sea Point purposes of the survey. and spending 40% of their disposable Metrorail, Golden Arrow, and even the and Camps Bay. The next connector to income just on transportation. MyCiTi is licensing of minibus taxis. So MyCiTi will the CBD will be Metro Southeast via 38.4% about overcoming these and introducing service trunk routes, Metrorail will be a Mitchells Plain and Khayelitsha. This is a from the South: affordable, efficient, convenient and mass transit entity and Golden Arrow will top up service that has been identified, Where do Athlone, Bonteheuwel, 34.6% safe public transport that will reduce become a feeder into the network. given the severe capacity problems they come Claremont, Fish Hoek, Grassy from the North: Atlantis, travel time, costs and make journeys with Metrorail, and we’ve fast-tracked Park, Gugulethu, Hanover Bellville, Bloubergstrand, Blue more direct in order to bridge the divide Some CBD businesses have this significantly, bringing it forward by from? Park, Hout Bay, Langa, Downs, Bothasig, Brackenfell, Delft, between where people live and economic complained that they have lost four years. We hope to have 43 buses Lavender Hill, Maitland, Durbanville, Edgemead, Elsiesrivier, opportunities. loading zones and parking running along these routes by December Mitchells Plain, Muizenberg, Gordon’s Bay, Kenridge, Khayelitsha, bays to the MyCiTi stations. 2013. From there the other Metros will Philippi, Pinelands, Kraaifontein, Kuilsrivier, Macassar, How does public transport go Just as you would find anywhere else follow – the completion of the West Rondebosch, Simon’s Town, Melkbosstrand, Milnerton, Parklands, beyond MyCiTi? in the world, introduce a good public Coast, the Southern Suburbs and the Strandfontein, Wynberg. Parow, Scottsdene, Somerset West, A really successful public transport transport system and business improves Northern Suburbs routes. Strand, Table View.

36 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 37 looking ahead looking ahead

year we’ve looked very carefully at the way we do business, and in particular A CENTRAL CITY ON THE RISE how to be more efficient to not only R4.6 billion has been invested in the Central City in the last three years. maintain but increase our service Commercial developments that have come on line (and are currently delivery. This means we’ve had to find under construction or in planning) include: innovative ways to better equip our teams on the ground while at the same • Atlantic Centre: R160m, Ingenuity Property Investments Ltd time rationalising our costs. • CTICC expansion: R690m, City of Cape Town “In fact, the entire operational focus • Newspaper House: R150m, Ingenuity Property Investments Ltd of the CCID will be changing over the • Portside: R1.6bn, FirstRand and Old Mutual Properties next year and beyond to introduce a whole new range of ideas, products and • The Modern: R650m, Ingenuity Property Investments Ltd value-added services to up our game. • Touchstone House: R80m, Berk Enterprises We will be more specific, detailed and Lessons • 22 Bree: R360m, Abland targeted across all departments.”

Setting best practice from internationally Tim Tompkins Times (second from Just as it has done in the past, the left) speaks to CCID received welcome recognition delegates on from international organisations Square a Central City walking tour. throughout the year, including Scotland Yard, the City of Westminster, and the Canadian Mounted Police. Closer to home, various government sectors also continue to include the CCID in their In July 2012, Tim Tompkins, of local residents. However, by 2003 spaces for pedestrians, its initial goal discussions and fact-finding missions. President of the Times Square it had become safe, clean and fun, if was to ensure that Times Square was Liaison with overseas enterprises Alliance in Manhattan, New somewhat congested. By 2009 it had “safe, clean and fun.” Thus the Times also saw new ideas brought to Cape York (USA) visited Cape Town to also become a pedestrian-friendly and Square BID was created. Today, in Town, such as during the visit of Tim embark on a four-day journey dynamic space. Said Tim: “We now like addition to providing security and Tompkins, President of New York’s towards helping the Central to say that (Times Square) is the second sanitation with 50 Public Safety Officers Time Square Alliance, the group City find workable solutions best show on Broadway: the life of the and 50 associations, the Alliance, under responsible for turning around one of to its public space challenges. city itself.” the theme of “Creating Partnerships, the world’s most iconic public spaces Quoting Jane Jacobs, author of The Changing Perceptions”: (see box on pg 39.) During his visit, Tim Tompkins lauded the Death and Life of Great American • Promotes local businesses in and With the four-day visit focusing work of the CCID for its on-the-ground Cities, Tim noted: “Conventionally, around Times Square; on public space management and approach as “the foundation of positive neighbourhood parks or park-like • Co-ordinates numerous major utilisation, a number of high-profile change” towards ensuring the ultimate spaces are considered boons conferred events in the Square such as forums and presentations (including a success of public space transformation. on the deprived populations of cities. New Year’s Eve; session with all the Cape Town CIDs Tim’s own Alliance is a business Let us turn this thought around, and • Manages a Times Square as well as a few from Johannesburg) improvement district (BID) whose sole consider city parks deprived places that Visitor Centre; were held. The visit culminated in a purpose is to improve Times Square need the boon of life and appreciation • Advocates on behalf of all its collaborative action-focused meeting and cultivate the creativity, energy and conferred on them.” constituents with respect to a host attended by the CCID, CTP and City edge that have made the area an icon of of public policy, planning and representatives, in which the Public entertainment, culture and urban life. How does Times Square do it? quality of life issues. Space Think Tank was formed to look at Similar to Central City landmarks such With the Alliance committing to the • Works with its partner Common the effective and proactive management as the Grand Parade today, Tim reflected concept that public spaces are created Ground to address homelessness in of quality urban spaces in the CBD – on Manhattan’s Times Square in the late for the use and enjoyment of the public, new, creative and compassionate hopefully the catalyst needed to take 1980s as being “dirty, dangerous and both as ever-changing theatre sets ways to transform not only the this important challenge forward. terrifying” – unwelcoming for the majority for exhibiting creativity, and as usable streets of Times Square, but also lives.

38 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 39 survey survey

Reassuringly, people in the Central People feel that Cape Town has one Results of the CCID user survey City feel very safe on the streets of the safest CBDs in the country In order to find out what people think about the Central City, the CCID conducted a survey of people walking through the area. Applying a time/random intercept 82.6% 17.4% 86.3% 5.6% 8% methodology, 1 274 daytime users and 293 night-time users were interviewed on cape town other cities unsure Feel safe don’t Feel safe rated better rated better why they came to the Central City. Fieldwork ran for seven consecutive days, starting 100% at 08h00 in the morning and ending at 02h00 the next morning. A snapshot of the 18.3 13.7 85.4 results follows. DAY 5.7 8.9 In a recent survey, people in the Central 50% 81.7 85.7 What brought people into the Central City? City revealed why they 90.4 Total Day Night thought it was the 5.5

60% 57.8 best city centre in the 55.3 country – their top five NIGHT 4.1 0% 50% reasons being: DAY NIGHT Cape Town Other cities Unsure 44.4 Feel safe Don’t feel safe rated better rated better 40% 52.1% 30% It has a multi-cultural mix of people of businesses of businesses are 22.5 20% 97%see cape town 87%happy with the 81% 14.8 51.5% as a successful host of ccid’s clean-up operations 12.3 12.1 of business 10% It is a popular tourist world-class events after big events 8.7 6.8

6.6 owners say

5.6 destination 5.7 4.1 3.1 0.6 2 2 1.5 0.6 1.3 0.3

0 0 0 that they are 0% 3 13 Work in Live in Business Enter­ Eating Clubbing Visiting Student 39.3% satisfied with the CBD the CBD or retail tainment out a pub or scholar It has a rich architectural or bar and cultural heritage being in the Central City1. 32.5% It is a popular business and investment 97 87 outdoor shopping destination 56.8% Demarcated markets 27.4% 38.1% How clean did they find 79.3% The Central City is There is a variety of of businesses are Sidewalks the Central City (i.e. how looking clean and orderly entertainment facilities satisfied with the Other well were the urban Cleaning could do with a bit and activities overall services of management programmes 20.7% of improvement 5% working?) 90% the CCID.

The nightlife is vibrant and inclusive Cape Town’s 88.3% 4.3% 7.5% 51.8% 75.9% 80.7% Central City cape town other unsure agree that it is would host an believe that is one of the cities rated fairly easy to event at night nightlife is cleanest in rated find parking in the cbd inclusive better better 21.8% disagree 2.8% would not 9.7% disagree the country

1 Sentinel Consulting. Business Survey 2012: Perceptions of the business community in the CBD of Cape Town, March 2012.

40 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 41 financials financials Cape Town Central City Improvement District Directors’ responsibility statement

The directors are responsible for the preparation and fair presentation of the annual financial statements of Cape Town Central City Improvement District NPC, comprising the statement of financial position at 30 June 2012, and the statemens of Annual comprehensive income, changes in reserves and cash flows for the year then ended, and the notes to the financial statements, which include a summary of significant accounting policies and other explanatory notes, in accordance with International Financial Reporting Standards and the requirements of the Companies Act of South Africa. In addition, the directors are financial responsible for preparing the directors’ report. The directors are also responsible for such internal control as the directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error, and for maintaining adequate accounting records and an effective system of risk management, as well as the preparation of the supplementary schedules statements included in these financial statements. (Association incorporated The directors have made an assessment of the company’s ability to continue as a going concern and have no reason to believe under section 21) the business will not be a going concern in the year ahead.

(Reg no: 1999/009132/08) The auditor is responsible for reporting on whether the annual financial statements are fairly presented in accordance with the applicable financial reporting framework. for the year ended 30 June 2012 Audited Approval of the annual financial statements The annual financial statements of Cape Town Central City Improvement District, as identified in the first paragraph, were approved by the board of directors on 28 August 2012 and signed on its behalf by:

R Kane JM Rippon (Chairperson) (Director)

Declaration by company secretary

In my capacity as company secretary, I hereby confirm, in terms of the Companies Act, 2008, that for the year ended 30 June 2012, the Company has lodged with the Registrar of Companies all such returns as are required of a Company in terms of this Act and that all such returns are true, correct and up to date.

Webber Wentzel (Company Secretary)

Contents Directors’ Responsibility Statement 43 Directors’ Report 44 Independent Auditor’s Report 45 Statement of Comprehensive Income 46 Statement of Financial Position 47 Statement of Changes in Reserves 48 Statement of Cash Flows 49 Notes to the Financial Statements 50 Detailed Income Statement 60

annual report 2012 // central city improvement district 43 financials financials

Directors’ report for the year ended 30 June 2012 Independent auditor’s report To the members of Cape Town Central City Improvement District NPC

The directors have pleasure in presenting their report for the year ended 30 June 2012. We have audited the annual financial statements of Cape Town Central City Improvement District NPC, which comprise the statement of financial position at 30 June 2012, and the statements of comprehensive income, changes in reserves and of cash Business activities flows for the year then ended, and the notes to the financial statements, which include a summary of significant accounting The Company provides additional security, cleaning, maintenance services, marketing and social development in the Cape policies and other explanatory notes, as set out on pages 46 to 61. Town City area. Directors’ Responsibility for the Financial Statements General review of operations The Company’s directors are responsible for the preparation and fair presentation of these financials in accordance with The business and operations of the Company during the year under review continued as in the past year and we have nothing International Financial Reporting Standards and the requirements of the Companies Act of South Africa, and for such internal further to report thereon. control as the directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. The financial statements adequately reflect the results of the operations of the Company for the year under review and no further explanations are considered necessary. Auditor’s Responsibility Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in Share capital accordance with International Standards on Auditing. Those standards require that we comply with ethical requirements and plan The Company does not have share capital. and perform the audit to obtain reasonable assurance whether the financial statements are free from material misstatement.

Events subsequent to the reporting date An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. There are no posts reporting events that need to be reported. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control Directors relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are The following directors held office during the accounting period and/or at the date of this report: appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting Director Date Appointed Date Resigned estimates made by management, as well as evaluating the overall presentation of the financial statements. F Jacobs D Stoll We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. R Kane (Chairperson) CEP Keefer Opinion RN Harris In our opinion, the financial statements present fairly, in all material respects, the financial position of Cape Town Central NK Ramasar City Improvement District NPC, as at 30 June 2012 and its financial performance and cash flows for the year then ended in HC Truter accordance with International Financial Reporting Standards and the requirements of the Companies Act of South Africa. JM Rippon MN Flax 28 August 2012 Other matters RT Yach Without qualifying our opinion, we draw attention to the fact that supplementary information set out on pages 60 to 61 does not JD Leibman form part of the annual financial statements and is presented as additional information. We have not audited these schedules and R van Wyk accordingly we do not express an opinion on them. T Capstick-Dale 24 February 2011 H van Wyk 24 February 2011 28 February 2012 Other Reports Required by the Companies Act I Ho-Yee 28 February 2012 As part of our audit of the financial statements for the year ended 30 June 2012 we have read the Directors’ report for the purpose of identifying whether there are material inconsistencies between this report and the audited financial statements. This report is Secretary the responsibility of the directors. Based on reading this report we have not identified material inconsistencies between this report Webber Wentzel and the audited financial statements. However, we have not audited this report and accordingly do not express an opinion thereon.

Business address: Postal address: KPMG Inc. 15th Floor, Convention Tower PO Box 3667 Heerengracht Cape Town 8000 Foreshore, Cape Town 8001 Per: BR Heuvel Chartered Accountant (SA) | Registered Auditor | Director 28 August 2012

44 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 45 financials financials

Statement of comprehensive income Statement of financial position for the year ended 30 June 2012 at 30 June 2012

Note 2012 2011 Note 2012 2011 R R R R Assets

Revenue 35 499 308 32 247 046 Non‑current assets

Other income 2 125 643 208 681 Plant and equipment 6 585 573 424 366

Expenditure (35 517 952) (32 336 446) Current assets 4 986 845 4 377 451

Surplus from operations 3 106 999 119 281 Trade and other receivables 7 918 583 398 985

Finance income 4 189 236 224 633 Cash and cash equivalents 4 050 262 3 978 466

Net surplus for the year 296 235 343 914 Total assets 5 554 418 4 801 817

Other comprehensive income for the year – – Reserves and liabilities Total comprehensive income for the year 296 235 343 914 Reserves

Accumulated surplus 4 886 815 4 590 580

Current liabilities

Trade and other payables 8 667 603 211 237

Total reserves and liabilities 5 554 418 4 801 817

46 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 47 financials financials

Statement of changes in reserves Statement of cash flows for the year ended 30 June 2012 for the year ended 30 June 2012

Note 2012 2011 Accumulated surplus R R R Cash flows from operating activities Balance at 1 July 2010 4 246 666 Cash generated/(utilised) by operations 11.1 282 849 (694 947) Total comprehensive income for the year 343 914 Interest received 189 236 224 633 Balance at 30 June 2011 4 590 580 Net cash inflow/(outflow) from operating activities 472 085 (470 314)

Balance at 1 July 2011 4 590 580 Cash flows from investing activities Total comprehensive income for the year 296 235 Additions to plant and equipment (400 289) (345 201) Balance at 30 June 2012 4 886 815 Net cash outflow from investing activities (400 289) (345 201)

Net increase/(decrease) in cash and cash equivalents 71 796 (815 515)

Cash and cash equivalents at beginning of year 3 978 466 4 793 981

Cash and cash equivalents at end of year 4 050 262 3 978 466

48 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 49 financials financials

Notes to the financial statements Notes to the financial statements (continued) for the year ended 30 June 2012 for the year ended 30 June 2012

1. Reporting entity 1.2 Plant and equipment (continued) Cape Town Central City Improvement District NPC (the “Company”) is a company domiciled in South Africa. The 1.2.4 Depreciation address of the Company’s registered office is th10 Floor, The Terraces, 34 Bree Street, Cape Town. Depreciation is charged to profit or loss on a straight line basis over the estimated useful lives of each part of an item of plant and equipment. 1.1 Basis of preparation The useful lives used are: 1.1.1 Statement of compliance The financial statements have been prepared in accordance with International Financial Reporting Standards (IFRS) Motor vehicle 5 years and the interpretations adopted by the International Accounting Standards Board (IASB) and the requirements of the Companies Act of South Africa. Furniture 6 years

This is the first financial statements where IFRS has been applied. In principal, this framework has been applied Fittings 3 years retrospectively. No significant adjustments were required as a result of the adoption of IFRS 1 First Time Adoption of International Financial Reporting Standards. Office equipment 6 years

1.1.2 Basis of measurement Computer hardware 3 years The financial statements are prepared on the historical cost basis, except for financial instruments that are carried at fair value. These financial statements are prepared on the going concern basis. The accounting policies set out below have Computer software 2 years been applied consistently to all periods presented in these financial statements.

1.1.3 Use of estimates and judgements Residual values, if significant, are reassessed annually. The preparation of financial statements requires management to make judgements, estimates and assumptions that affect the application of accounting policies and the reported amounts of assets, liabilities, income and expenses. Actual 1.3 Impairment results may differ from these estimates. The carrying amounts of the Company’s assets are reviewed at each reporting date to determine whether there is any indication of impairment. If any such indication exists, the asset’s recoverable amount is estimated. Estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recog- nised in the period in which the estimate is revised and in any future periods affected. An impairment loss is recognised whenever the carrying amount of an asset or its cash–generating unit exceeds its recoverable amount. Impairment losses are recognised in the statement of comprehensive income. 1.2 Plant and equipment 1.2.1 Owned assets 1.3.1 Calculation of recoverable amount Plant and equipment are stated historical cost less accumulated depreciation and accumulated impairment losses. The recoverable amount of other assets is the greater of their net selling price and value in use. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre–tax discount rate that reflects current When parts of an item of plant and equipment have different useful lives, they are accounted for as separate items of market assessments of the time value of money and the risks specific to the asset. For an asset that does not generate plant and equipment. largely independent cash inflows, the recoverable amount is determined for the cash–generating unit to which the asset belongs. 1.2.2 Subsequent costs The Company recognises in the carrying amount of an item of plant and equipment the cost of replacing part of such 1.3.2 Reversals of impairments an item when that cost is incurred if it is probable that the future economic benefits embodied with the item will flow An impairment loss is reversed if there has been a change in the estimates used to determine the recoverable amount. to the Company and the cost of the item can be measured reliably. All other costs are recognised in profit or loss as an expense when incurred. An impairment loss is reversed only to the extent that the asset’s carrying amount does not exceed the carrying amount that would have been determined, net of depreciation or amortisation, if no impairment loss had been recognised.

50 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 51 financials financials

Notes to the financial statements (continued) Notes to the financial statements (continued) for the year ended 30 June 2012 for the year ended 30 June 2012

1.4 Financial instruments 1.7 Other income Measurement Other income includes project income, management fee income and sundry income. Non–derivative financial instruments Project income consists of various dedicated projects funded externally. Non–derivative financial instruments comprise trade and other receivables, cash and cash equivalents and trade and Sundry income includes allowances for non–delivery of services. other payables.

Non–derivative financial instruments are recognised initially at fair value plus any directly attributable transaction costs. 2. Other income Subsequent to initial recognition non–derivative financial instruments are measured as described below. 2012 2011 R R A financial instrument is recognised if the Company becomes party to the contractual provisions of the instrument. Project income 35 209 5 416 Financial assets are derecognised if the Company’s contractual rights to the cash flows from the financial assets expire or if the Company transfers the financial asset to another party without retaining control or substantially all risks and Sundry income 90 434 203 265 rewards of the asset. Financial liabilities are derecognised if the Company’s obligations specified in the contract expire or are discharged or cancelled. 125 643 208 681

Non–derivative financial instruments are measured at amortised cost using the effective interest rate method, less any 3. Surplus from operations impairment losses. Subsequent to initial recognition these instruments are measured as set out below. is arrived at after taking into account:

Trade and other receivables Auditor’s remuneration– current year 73 500 68 700 Trade and other receivables originated by the Company are stated at cost less allowance for doubtful debts. Depreciation 239 082 192 058 Cash and cash equivalents Cash and cash equivalents are measured at fair value. Operating lease charges– property and equipment 477 378 532 021

Trade and other payables Management fees and operation costs – Trade and other payables are recognised at amortised cost. Cape Town Central City Partnership 1 110 990 1 028 694

1.5 Revenue Revenue comprises levy income from ratepayers, excluding VAT which is collected from the City of Cape Town. 4. Finance income

1.6 Finance income Interest received on bank balance 189 236 224 633 Finance income comprises interest income on funds invested. Interest income is recognised as it accrues, using the ef- fective interest method. 5. Income tax expense Provision has not been made for current taxation, or deferred taxation as the Company is an approved Public Benefit Organisation in terms of Section 30 of the Income Tax Act and is exempt from income tax in terms of section 10(1) (cN) of the Income Tax Act.

52 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 53 financials financials

Notes to the financial statements (continued) Notes to the financial statements (continued) for the year ended 30 June 2012 for the year ended 30 June 2012

6. Plant and equipment 6. Plant and equipment (continued)

Owned assets Cost Accumulated depreciation Carrying amount R R R Carrying amount Carrying amount 2012 at beginning of year Additions Depreciation at end of year Motor vehicles 919 726 (415 965) 503 761 R R R R

Furniture 149 070 (141 766) 7 304 2012 Motor vehicles 236 740 391 642 (124 621) 503 761 Fittings 87 213 (48 508) 38 705 Furniture 10 415 – (3 111) 7 304 Office equipment 29 724 (18 612) 11 112 Fittings 62 516 – (23 811) 38 705 Computer hardware 491 325 (466 634) 24 691 Office equipment 15 524 – (4 412) 11 112 Computer software 61 972 (61 972) – Computer hardware 98 449 8 647 (82 405) 24 691 1 739 030 (1 153 457) 585 573 Computer software 722 – (722) – 2011 424 366 400 289 (239 082) 585 573 Motor vehicles 528 083 (291 343) 236 740

Furniture 149 070 (138 655) 10 415 2011 Motor vehicles 24 233 282 632 (70 125) 236 740 Fittings 87 213 (24 697) 62 516 Furniture 12 481 2 199 (4 265) 10 415 Office equipment 29 724 (14 200) 15 524 Fittings 13 363 57 315 (8 162) 62 516 Computer hardware 482 677 (384 228) 98 449 Office equipment 16 541 3 055 (4 072) 15 524 Computer software 61 972 (61 250) 722 Computer hardware 192 684 – (94 235) 98 449 1 338 739 (914 373) 424 366 Computer software 11 921 – (11 199) 722

271 223 345 201 (192 058) 424 366

54 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 55 financials financials

Notes to the financial statements (continued) Notes to the financial statements (continued) for the year ended 30 June 2012 for the year ended 30 June 2012

7. Trade and other receivables 9. Financial risk management (continued) Credit risk 2012 2011 Credit risk is the risk of financial loss to the Company if a counterparty to a financial instrument fails to meet its con- R R tractual obligations, and arises principally from the Company’s trade and other receivables and cash and cash equiva- lents. Cape Town Central City Partnership NPC 918 583 398 985 An allowance for impairment is established based on management’s estimate of identified incurred losses in respect of Levy income retained by the City of Cape Town 10 748 654 7 932 022 specific trade and other receivables. Bad debts identified are written off as they occur. included in accounts receivable Reputable financial institutions are used for investing and cash handling purposes. Provision for bad debts (10 748 654) (7 932 022) Liquidity risk 918 583 398 985 Liquidity risk is the risk that the Company will not be able to meet its financial obligations as they fall due. The Com- pany’s approach to managing liquidity is to ensure, as far as possible, that it will always have sufficient liquidity to meet The Company receives levy income from the City of Cape Town (“the City”), which the latter collects from ratepayers. its liabilities when due, under normal and stressed conditions, without incurring unacceptable losses or risking damage In terms of the agreement, the City of Cape Town retains a reserve of 3% of all payments due to the CID. This reserve to the Company’s reputation. covers any short fall which may be suffered by the City of Cape Town as a result of non–payment or short payment of the CID levy by property owners. Fair value of financial instruments The Company’s financial instruments consist mainly of cash at the bank and cash equivalents, trade and other receiva- bles and trade and other payables. 8. Trade and other payables The estimated net fair value at which financial instruments are carried on the statement of financial position at 30 June Accruals 561 575 14 902 2012 have been determined using available market information and appropriate valuation methodologies, but are not necessarily indicative of the amounts that the Company could realise in the normal course of business. VAT payable 106 028 196 335 9.1 Credit risk 667 603 211 237 At reporting date there were no significant concentrations of credit risk.

The maximum exposure to credit risk is represented by the carrying amount of each financial asset in the statement of 9. Financial risk management financial position. The Company has exposure to the following risks from its use of financial instruments: • credit risk • liquidity risk

This note presents information about the Company’s exposure to each of the above risks, the Company’s objectives, policies and processes for measuring and managing risk, and the Company’s management of capital. Further quantita- tive disclosures are included throughout these financial statements.

The directors have overall responsibility for the establishment and monitoring of the Company’s risk management poli- cies and procedures which have been established to identify and analyse the risks faced by the Company, to set appro- priate risk limits and controls and to monitor risks and adherence to limits. Risk management policies and procedures are reviewed regularly to reflect changes in market conditions and the Company’s activities.

56 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 57 financials financials

Notes to the financial statements (continued) Notes to the financial statements (continued) for the year ended 30 June 2012 for the year ended 30 June 2012

9. Financial risk management (continued) 10. Related parties 9.1 Credit risk (continued) The maximum exposure to credit risk at the reporting date is: 10.1 Identity of related parties The Company’s income is received in the form of levy income paid to the Company by the City of Cape Town on behalf of the rate payers. 2012 2011 R R The directors are listed in the directors’ report.

Trade and other receivables 918 583 398 985 Cape Town Central City Partnership NPC.

Cash and cash equivalents 4 050 262 3 978 466 10.2 Material related party transactions 4 968 845 4 377 451 Levy income received from the City of Cape Town – R35 499 308 (2011: R32 247 046) Trade receivable from Cape Town Central City Partnership NPC – Note 7 The maximum exposure to credit risk for trade receivables at the reporting date by type of customer is:

Local debtors 918 583 398 985 11. Note to the statement of cash flows

No trade receivables have been impaired in the current year. 11.1 Cash utilised by operations 2012 2011 R R 9.2 Liquidity risk Surplus from operations 106 999 119 281 The following are contractual maturities of financial liabilities, including interest payments and excluding the impact of netting agreements Adjustment for: Carrying Contractual 6 months 6 ‑ 12 2 ‑ 5 More than Depreciation of plant and equipment 239 082 192 058 amount cash flows or less months years 5 years Cash generated by operations before working capital changes 346 081 311 339 30 June 2012 Non‑derivative Increase in trade and other receivables (519 598) (103 284) financial liabilities Trade and Increase/(decrease) in trade and other payables 456 366 (903 002) other payables (667 603) (667 603) (667 603) – – – 282 849 (694 947)

30 June 2011 Non‑derivative financial liabilities 12. Standards and Interpretations not yet effective Trade and There are Standards and Interpretations in issue that are not yet effective. The directors have considered all of these other payables (211 237) (211 237) (211 237) – – – Standards and Interpretations and found none to be applicable to the business of the Company and therefore expect none to have a significant impact on future financial statements.

58 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 59 financials financials

Detailed income statement for the year ended 30 June 2012 Professional fees 97 988 53 662

Rent expense 477 378 532 021 2012 2011 R R Security expense 17 216 288 15 560 515

Revenue 35 499 308 32 247 046 Social expense 425 986 330 728

Other sundry income 314 879 433 314 Sundry expense – 69 199

Interest received 189 236 224 633 Telephone and fax 42 645 46 869

Other income 125 643 208 681 Travel – local 144 795 –

35 814 187 32 680 360 Urban management fees 330 994 80 959

Website costs 47 960 12 360 Expenditure (35 517 952) (32 336 446)

Auditor’s remuneration 73 500 68 700 Net surplus for the year 296 235 343 914

Bad debts 183 000 –

Bank charges 1 135 1 622

Cell phone costs 233 412 216 355

Cleaning 6 384 903 6 906 319

Depreciation 239 082 192 058

Electricity and water 5 920 4 775

Entertainment 79 547 81 641

Insurance 45 342 48 456

Kiosk expenses – 904

Management fees and salaries – Cape Town Partnership NPC 6 674 844 5 896 252

Marketing 2 534 565 1 886 529

Office expenses 101 438 194 227

Postage 21 681 15 884

Printing and stationery 155 549 136 411

60 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 61 CCID board financialsstaff

The CCID Board in 2012

Rob Kane (Chairperson) David Stoll Faieda Jacobs Grant Elliot

Gary Fisher Henry Truter Imran Ho-Yee Julian Leibman

From left to right: Muneeb Hendricks, Pat Eddy, Tasso The CCID Evangelinos, Richard Beesley, Arnold Smith, Mmiselo Ntsime (back), Kerry Harwin, Alec van de Rheede (seated), Sarel Strydom, Dean in 2012 Ramjoomia (back), Headman Siralarala. Missing: Mark Williams

The Cape Town Martin Rippon Nawal Ramasar Riaan van Wyk Richard Harris Partnership’s shared services

TOP ROW, LEFT TO RIGHT Communications & Marketing: Alan Cameron, Lisa Burnell, Judith Browne, Ambre Nicholson, Andrew Fleming, Caroline Jordan, Hilary Alexander; HR: Ayiesha Solomon; Finance: Nazeer Rawoot, Iptishaam Bridgens, Stacey Augustine. BOTTOM ROW Events: Charles Keefer Tamra Veley Theodore Yach Terri Carter, Sue Martin. MD, Cape Town Partnership: Bulelwa Makalima-Ngewana. COO CCID: Tasso Evangelinos. Cape Town Partnership Support: Bulelwa Mani, Shafieka Hendricks. Missing: Aziza Patandin, Nandi Miti

62 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 63 credits Thank you

Where to find us: ACKNOWLEDGEMENTS CONTENT DIRECTOR Indeed, the City of Cape Town CCID, The Terraces, 10th Floor, EDITOR Carola Koblitz Anelde Greeff deserves a special mention as our most 34 Bree Street, Cape Town 8001 ART DIRECTOR Julia van Schalkwyk ACCOUNT DIRECTOR crucial partner, and there are a number Tel: +27 21 419 1881 PORTRAIT PHOTOGRAPHER Claire Buchanan of teams and individuals to thank www.capetowncid.co.za Jan Ras, Shavan Rahim PROOFREADER Linda Scarborough with our personally. These include Johan de Beer CREATIVE DIRECTOR (Portraits) Production Coordinator and the Roads Department; Richard Copyright Ian Martin (CCID) Aziza Patandin Bosman and his law enforcement team; No part of this publication may be PHOTOGRAPHIC CONTRIBUTIONS PRODUCTION Nadiema Eid Dr Ivan Bromfield and Bettie Leedo reproduced without prior permission of Anita van Zyl, Bruce Sutherland REPRODUCTION New Media Repro of Health and Environmental Affairs; the publishers and the reference “Cape (courtesy of the City of Cape Town), PRINTER RSA Litho thanks Dave Curren of Parks and Forests; Claire Town Central City Improvement District” Ed Suter, Greg Beadle, Jacques Marais, PRODUCTION DIRECTOR There is much that we accomplish each are the people who represent us on the McKinnon of the Cleaning Department; as photo and text source. No liability is Johan Dempers (Aerial), Justin Patrick, Lucrezia Wolfaardt year within the CCID, and it is due to streets, and it is the extra mile that they Paul Williamson of the Business Area assumed for unsolicited text and photos. Lisa Burnell, Sydelle Willow Smith the dedication and passion which each go each year for which we are particularly Management Department; Dr Les le Printed in the Republic of South Africa. DATA AND SURVEYS Published on behalf of the Central City of our many partners and team members grateful. These include Managing Contrie of Electricity; Emlyn Hammond Gene Lohrentz (Geocentric Improvement District by New Media, demonstrate. I would like to take a Director Sharon Fortune and her team at and the Events team; Gail Sampson of Information Systems), Anneke Greyling New Media House, 19 Bree Street, moment to thank them. J&M Cleaning Services, Hannes van der Sports, Recreation and Amenities; and (Sentinel Consulting) Cape Town 8001 I must begin with the colleagues that Merwe who heads up our NGO partner Eddie Scott, Joepie Joubert and Runan www.newmediapub.co.za form the core of the CCID and include Straatwerk, and Louis Rademeyer who, Rossouw of the CID Department. the dynamic individuals within our three through Iliso Protection Services, keeps There are also numerous other partners divisions – Safety and Security, Urban our public safe and secure. The many who keep our CBD safe. In this regard Management, and Social Development men and women who form part of each we would like to thank Brigadier Colin – many of whom have now been with of those operations at ground level also Govender and his SAPS team who are us for a number of years. However, just receive our heartfelt thanks. amongst our greatest supporters. So too as our lives within the Central City Communicating our messages are the do we thank Chief Rudolf Wiltshire are constantly evolving, so too is there team at Design Infestation, our newly and his team from Law Enforcement; change amongst ourselves, and this appointed communications partner FTI, Superintendent Dorothy Carolus and year we said goodbye to night manager and New Media Publishing, but we her team at Metro Police; and Pierre Reuben Thomas, and precinct manager would also like to thank the members Grobbelaar and Herbert Mangale from Rushdi Toefy, but welcomed Arnold of the media – hardcopy, online and the City Traffic Department. Smith as our new night manager, and broadcast – who keep us in the public In conclusion, I would also like to Kerry Harwin as my personal assistant. eye and report equally on the challenges thank the partners that hold our own So too does our board evolve, as it we face as well as our triumphs. We value vision for the Central City closest to takes on both the challenges of a vibrant our relationships with you all and look their hearts – the Cape Town Partnership CBD as well as the opportunities that forward to growing it in the year ahead. under the leadership of CE Andrew present themselves. The board’s guidance Our endeavours towards social Boraine and MD Bulelwa Makalima- is invaluable, and it is always sad to say development are a collaboration with Ngewana, and the numerous divisions goodbye to board members – this past many different entities. These include within that organisation – from year to Hannes van Wyk and Mike our NGOS such as The Homestead, Communications and Marketing to Flax. But we welcome Grant Elliot, Ons Plek, Salesians Institute, Western Finance, the management of events and Imraan Ho-Yee and Gary Fisher as new Cape Street Children’s Forum, The projects, and support services – that assist board members, who also include our Carpenter’s Shop, the Scalabrini Centre, us each and every day. Chairperson Rob Kane, Theodore Yach, the Haven Shelter, the Cape Town But to all of those who live, work Faieda Jacobs, Richard Harris, Nawal Drug Counselling Centre, St Anne’s, and play within the Central City, the Ramasar, Tamra Veley, Charles Keefer, ACVV, the Booth Memorial Hospital, CCID owes you enormous gratitude. Julian Leibman, Martin Rippon, David the Robbie Nurock and Chapel Street It’s the public that make a remarkable Stoll, Henry Truter and Riaan van Wyk. Community Day Hospitals and The Ark. downtown, and the clearest vision we can We also thank Cllr Taki Amira and Paul We also thank the departments of Social have of ourselves and our path forward is Williamson of the City of Cape Town Development at the City and Province through your eyes. who are seconded on to the board. for their work in trying to find solutions Our partners in service provision to the critical issues around homelessness. TASSO EVANGELINOS

64 central city improvement district // annual report 2012 annual report 2012 // central city improvement district 65 “Cities have the capability of providing something for everybody, only because and only when they are created by everybody. “Dull, inert cities, it is true, do contain the seeds of their own destruction and little else. But lively, diverse, intense cities contain the seeds of their own regeneration, with energy enough to carry over for problems and needs outside themselves.” Jane Jones,The Death and Life of Great American Cities