Terms and Conditions

1. GENERAL INFORMATION

- Kota Iskandar Tour Package is a Fully Guided Tour by Licenced Tour Guide around Bangunan Sultan Ismail and includes entrance into Dewan Negeri Johor ( Johor Assembly Hall )

2. KOTA ISKANDAR TOUR OPERATION HOURS

Morning session - 10.00 am - 12.00 pm Afternoon session - 2.00 pm to 4.00 pm

3. ENTRANCE FEE:

Adult : RM 30.00 Child : RM 15.00

4. DURATION OF TOUR:

Every tour session takes a minimum of 1 hour to 2 hours depending on the number of person per group and the duration that each group takes to finish the tour.

5. BOOKING / CANCELLATIONS

- All bookings can be made online via the website (www.kotaiskandar.com.my) or via our Call Centre at (07-2909080 Fax 07-2909081). Your booking will be confirmed by a booking reference no, we will reconfirm this to you and provide you a confirmation by email or fax.

- We reserve the right to bar the travel agent/organiser for 3 Confirmed NO-SHOW after confirmation of booking.

- For bookings via email, we will email a confirmation slip and if payment is made, we will send you a voucher which will serve as proof of payment . You will need to exchange this confirmation email slip or payment voucher at our Visitor Information Center, located at Dataran Mahkota to receive your entrance tickets.

- Bookings for normal days – At least 24 hours in advance - Bookings during Assembly sitting – At least 3 days in advance.

- Cancellation by Travel agents: Should you or any member of your party need to cancel your booking once it has been confirmed, the travel agent/organiser must immediately advise us. All cancellations must be made through our Visitor Information Center.

6. PAYMENT:

- Full payment is required when collecting entrance pass for BSI Tour package at Visitor Information Center. This is not refundable except for unforseen curcumstances when entrance to Assembly Hall is cancelled due to our part.

- Matta Registered Travel agents/ Organiser is required to pay full amount for the group bookings within 7 working days after Invoice is issued.

7. REFUND :

- No refund is made for cancellation of bookings within 24hours of the date of ticket entrance.

- No refund is made if group/visitor is denied entry into the Assembly Hall in cases of dress code violation as advised in our brochures/pamphlets.

7. OTHER INFORMATION :

- We reserve the right to schedule the entry into assembly Hall at any suitable given time on the same day in case of overbooking during operational hours.

- Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

DEWAN NEGERI JOHOR DRESSCODE AND CODE OF CONDUCT

DRESSCODE GUIDELINES FOR ENTRY DURING TOUR ON NORMAL DAYS

- No - Shorts, , Sleeveless Shirt

DRESSCODE GUIDELINES FOR ENTRY DURING DEWAN SITTING SESSION

Proper Attire –

MEN

 Lounge Suit ,Long pants (Slacks ),Tie and For Muslim Men & Shoes  Traditional Attire - Teluk Belangah, Samping, Songkok & Shoes

WOMEN a) or Labuh, Saree / with Sleeves & Shoes (Below knee and non- revealing ) b) Long Sleeve Blouse , Long Skirt-Below Knee & Shoes c) Tudung / Head Scarf for Muslim Women

School children

a) In School Uniform b) For Girls, Skirts must be below knee

CONDUCT DURING ASSEMBLY SITTING

 Be Quiet  No Photo taking  Bow to the Speaker when taking seat at public gallery and when taking leave from seat to exit assembly hall  No child under 6 years  No camera, handphone and other media devices  No smoking,eating or drinking  No weapons or dangerous items

- Any violation of the said rules and conducts may result in refusal of entry into Assembly Hall-