NABSA Webinar: Managing and Preventing Shared Bike and Scooter Theft and Vandalism

November 19, 2019 Your Presenters

Meg Young Aaron Goldbeck Shared Mobility Bicycle Program Coordinator, Specialist, District Department of City Department of Transportation Transportation Your Facilitator

Aryanna Smith Administrative Assistant, NABSA Stolen & Missing Bikes Capital Bikeshare System Profile

Capital Washington, Arlington, Alexandria, Montgomery Prince George's Bikeshare DC VA VA Fairfax, VA Falls Church, VA County, MD County, MD System-wide

Stations 301 92 31 34 10 82 23 573

Docks 5,834 1,299 513 457 120 1,238 363 9,824 • 4,500 bikes total • Operated by

!4 Current Stolen and Missing CaBis since 2010

•891 Capital Bikeshare bikes currently missing • 567 currently listed as Stolen/Decommissioned • 324 currently listed as missing •Until 2017 only 47 total bikes were stolen •In 2018 suddenly 224 bikes were went missing •So far in 2019 we’ve had 599 go missing

!5 What is going on?

• No strong geographic pattern to bike loss • No evidence of “shake and take” or theft from dock • Some fraud activity, not enough to account for huge surge in losses • Some evidence of end user confusion • Some evidence of change in attitudes around Bikeshare

!6 What can be done?

• Asset Recovery by Motivate • Free bike programs • Public assistance with lost bike identification

!7 !8 Curbing Vandalism: Docked to Dockless Baltimore City Department of Transportation

1 Topics

What was the Baltimore experience when switching from Docked to Dockless?

How are responsibilities divided in a public-private partnership?

What are tactics have been successful in curbing vandalism?

Pictured: Rider on a Scooter in the Baltimore2 Inner Harbor Baltimore City by Block Group

3 Timeline

2016 Baltimore Bike Share Launches in October with 200 Bikes at 20 stations

2017 Baltimore Bike Share Temporarily shut down September-October

2018 Baltimore Bike Share Permanently Shut down & Dockless Pilot Launched

2019 Dockless Enabling Ordinance Passed & First 4 Pictured: Baltimore City Officials and Micromobility company reps Annual Permits issued Systems Difference

Docked Bike Share Stations Dockless Deployment

5 The Role of Government

Act in the best interest of the public Set the goals of the program Align Rules and Regulations to achieve goals Establish funding mechanisms for support Convene all stakeholders

Pictured: Lime Bicycle in front of 6 DOT Support

Retrieval from hazardous locations – Funding through performance bond

Community Education and Engagement Educations for users and non-users Resident Mobility Advisors - Funding through permitting fees

Pictured: Scooters retrieved from the Baltimore Inner Harbor 7 Dockless Vehicle Committee

• Mayor’s Office • City Council • State Delegates • Law Department • Baltimore Police Department • Department of Planning • Parking Authority • Health Department • Mayor’s Bicycle Advisory Commission • Office of Sustainability • Transit Authority • Maryland DOT • Dockless Companies • Bikemore • Center for Mobility Equity • University of Maryland Baltimore • • Downtown Partnership of Baltimore • Waterfront Partnership of Baltimore ……..AND MANY MORE

Pictured: Rider juggling 6 scooters in the Baltimore Inner Harbor 8 Tactics

Community meetings and events Local hiring Equity sign ups Police backup when necessary

Pictured: Baltimore Police after recovering stolen Lime scooters 9 Takeaways

Equity is essential to developing a sense of community ownership Stewardship should be a shared commitment and required through policy when applicable Bringing people to the table: open and public meetings Ask “Who’s missing?” Ask “What else should we include?” Partner with existing efforts

Pictured: Resident using a scooter for moving purposes 10 MEMBER BENEFITS

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