Contents

5 Welcome

6 Customer Service information

6 Understanding your rights and responsibilities

6 Unique Student Identifier (USI)

7 Quick summary of the TAFE student rules

8 Work health and safety

9 Student services

10 Student support

11 Right to information and privacy

12 Complaints, compliments and feedback

12 General information

14 Educational

16 Apprentice and trainee induction information

The information contained in this booklet was correct at time of printing and is subject to change without notice. Publication date: December 2016 RTO 0542

2 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 TAFE Queensland North Locations Campus location guide • Atherton

Maunds Road, Atherton Q 4883 • Sebasio Street, Bamaga Q 4876 Bamaga • Bowen 98–158 Queens Road, Bowen Q 4805 • Burdekin Seventeenth Street, Home Hill Q 4806

• Great Barrier International Gatton, Newton, Eureka and Marine College Cairns

Wilkinson Streets, Manunda Q 4870 Atherton Innisfail • Normanton Ingham 1–13 Macpherson Street, Palm Island Charters Towers Q 4820 Burdekin Charters Towers • Cloncurry Bowen Cloncurry 35 Ramsay Street, Cloncurry Q 4824 The Whitsundays • Great Barrier Reef International Marine College 55–61 Tingira Street, Portsmith, • Palm Island Cairns Q 4870 Beach Road, Palm Island Q 4816 • Ingham • The Whitsundays 74 Townsville Road, Ingham Q 4850 Shute Harbour Road, • Innisfail Cannonvale Q 4802 45 Flying Fish Point Road, • Thursday Island Innisfail Q 4860 19 Aplin Road, Thursday Island Q 4875 • Mount Isa • Townsville (Pimlico) 165–179 Abel Smith Parade, Corner Hugh Street and Fulham Road, Mount Isa Q 4825 Pimlico Q 4810 • Normanton • Townsville Trade Training Centre (Bohle) 20 Green Street, Normanton Q 4890 763 Ingham Road, Bohle Q 4810

Please refer to the back of this booklet for maps of the larger campuses: Bohle, Cairns, Mount Isa and Pimlico

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 3 4 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 General Manager’s Welcome Welcome and congratulations on choosing TAFE Queensland North as your vocational education and training provider. You are about to ‘Make Great Happen’ and do some extraordinary things in your life and be well on the way to achieving your career goals. You can be assured that step-by-step, as you progress along your career pathway, TAFE Queensland North will be with you, guiding and assisting you to ensure your journey with us is successful, enjoyable and focussed.

At TAFE Queensland North we take great pride in the facilities and services we are able to offer to you, our valued client. Please feel like you belong to the TAFE Queensland North family and do contact our staff to make sure your time with us does meet your expectations. This handbook has been developed to provide important information and to help you make informed decisions and achieve your full potential.

Please take a few minutes to read this guide which details specific information about your campus, your rights and responsibilities. I wish you every success in your studies, your future career and making the most of your experiences at TAFE Queensland North.

Joann Pyne

General Manager

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 5 NOTE: The TAFE Queensland North Student Handbook is to be read with the TAFE Queensland Student Rules.

Customer Service information therefore you cannot use ignorance of these rules and regulations as justification Full enrolment information and advice is for violating the TAFE Queensland Student contained in Course Guides, on the TAFE Rules. Accordingly, you are encouraged Queensland North website and at Customer to familiarise yourself with the rules upon Service Centres. Should you require any enrolment to a TAFE Queensland campus. further information, please contact a TAFE Queensland North Customer Service Centre The TAFE Queensland Student Rules can by phone, in person or via email: be viewed on the TAFE Queensland North [email protected] website http://tafenorth.edu.au/current- students/student-rules/ or you can call Unique Student Identifier (USI) 1300 656 959 to obtain a copy. Each student requires a Unique Student The TAFE Queensland Student Rules Identifier (USI) to obtain your results, cover the following topics: certificate or qualification from your Personal conduct and behaviour registered training organisation, when • General behaviour studying nationally recognised training in • Compliance with legislation . This includes studying at TAFE • Confidentiality • Dress code or with a private training organisation, • Children on campus completing an apprenticeship or skill set, • Student identification certificate or diploma course. A USI gives you access to your online USI account which Campus environment and resources will help you keep all your training records • Appropriate use of computing and electronic resources together. You can log on to the website at • Food and beverages in learning areas www.usi.gov.au and get your USI now. • Safety

Understanding your rights Enrolment, attendance, and progress of study and responsibilities • Enrolment In order to carry out their work of teaching, • Enrolment fees and charges training, and public service, TAFE • Change of enrolment (including refunds) • Attendance Queensland campuses have an obligation • Progress of study to maintain conditions under which the work can proceed freely. The TAFE Queensland Assessment, academic appeals, Student Rules are designed to ensure that misconduct and misconduct appeals you are aware of your rights as a student, • Assessment • Academic appeals as well as your responsibilities to TAFE • Misconduct and misconduct appeals Queensland and to other students.TAFE • Results and awards Queensland students assume these rights • Feedback and responsibilities upon admission, and

6 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 NOTE:

if you plan to withdraw or transfer your Quick summary enrolment. Speak to your teacher and Student Support if you are experiencing of the TAFE any difficulties in the progress of your study. Queensland Support is available to help you achieve your study and career goals. Attend classes and student rules placements regularly and on time.

Assessment, academic appeals, Introduction misconduct and misconduct appeals The Student Rules outline your responsibilities Complete your assessments on time, and and apply whether you are on campus or follow any instructions by your teachers. undertaking a related activity off campus. Talk to your teacher if you are experiencing If you break the Student Rules, disciplinary difficulties in meeting assessment timeframes. action may be taken against you. Follow all instructions for assessments and examinations. If you are disruptive you Personal conduct and behaviour may be asked to leave an assessment or Treat people with respect and fairness, examination. If you are found to have broken and expect it from others. Bullying and academic or behavioural rules you may be harassment of students or staff is not subject to a misconduct process, which can acceptable and will not be tolerated. result in suspension or exclusion. If you don’t agree with an assessment grade or with a Follow the classroom rules set out by your misconduct decision, you have the right to teacher, including being respectful to others. appeal using the academic and misconduct appeals processes. Unlawful activities, including possessing or using illegal drugs or carrying weapons, will Results and awards be reported to the police. You will be given your Results of Assessments electronically. You must have a USI to receive Wear clothing appropriate to your study area. your results or Award. Your teachers will advise you what is suitable. If you lose your qualification or statement of Treat all computers and equipment with care, attainment you can obtain a new one by and report any damage to computers and speaking to our Customer Service Centre. other equipment to your teacher. Fees may be applicable.

Enrolment, attendance Further information and progress of study For more information, please access the full Be sure to enrol and have fee arrangements version of the TAFE Queensland Student in place before commencing study/classes. Rules at: http://tafeqld.edu.au/current- Speak to your teacher or Student Support students/student-rules

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 7 and equipment to designated areas, and clean up spills as soon as possible. • Procedures – you must cooperate with TAFE Queensland North health and safety procedures and practices. • Machinery and equipment – have correct knowledge of safety procedures before beginning operation and only use for intended purposes. Any approved equipment that you bring to the training environment must have a current electrical tag attached. • Safety signage – obey all health and safety signage on campus. Blue and white signs indicate a mandatory requirement. • Safety – know where safety switches are located (e.g. emergency stop buttons). • Personal Protective Equipment – always use the personal protective equipment required for the task. • Traffic and parking – Queensland Transport Make Great Happen, safely Rules apply. Obey all traffic signage. Stay within signed speed limits and park only Students must report all incidents, hazards in designated parking areas. Do not obstruct and near misses on TAFE Queensland North emergency vehicles or equipment. property and during off campus activities • Evacuation procedures – Know where to a staff member. A staff member will your emergency assembly area is and the complete a report in Beakon and carry designated evacuation routes from your out an investigation. class room/workshop. Information regarding Ways to prevent potential hazards or incidents evacuation procedures and assembly points from occurring are: will be covered at student induction. Students are required to familiarise • Behaviour – you must ensure your themselves with emergency procedures for actions or omissions do not affect your their specified areas of study. During own health and safety or that of others. emergency evacuations, supervisors and You must comply with all reasonable teachers act as emergency co-ordinators. instructions given to you by TAFE For your safety, please ensure that you follow Queensland North staff. the instructions of the officer in control. • Listen – pay attention to all instructions. • First Aid – if you require First Aid, notify • Housekeeping – you must keep your a staff member who will look after you work area clean and tidy, return tools and contact a qualified First Aid Officer.

8 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 • No Smoking policy – smoking is totally Library staff are available to assist with prohibited in all Queensland Government computer related queries e.g. login details. buildings, in doorways, on balconies or Loan extensions and reservations may be covered connecting pathways (even if arranged in person, by phone, email or online. open sided), or in any area which could Contact library staff if you require assistance. interfere with other people, such as near Students studying externally, or at a campus windows, air conditioners or other without a library, may request resources to ventilation systems or where food or be sent to their postal address. Loans can drinks are being consumed. Designated be returned by post (at no personal cost to smoking areas are provided at some you). Reply Paid Postage will be supplied to TAFE Queensland North sites and smoking students who live 80 Kms from a TAFE Library. is not permitted outside these areas. Please check the site rules with your teacher.

Student Identification card Student ID cards are available through all Library opening hours

Customer Service Centres (an additional fee Cairns may apply). Student ID cards are very useful Monday to Wednesday: 8:00am – 4:00pm to prove that you are a student and to gain Thursday: 10:30am – 4:00pm concessions at the movies, bookshops, etc. Friday: 8:00am – 4:00pm Your student ID is also your library card. Telephone: (07) 4042 2539

Mount Isa Student services Monday to Friday: 8:00am – 4:00pm Telephone: (07) 4744 9930 Library services are available for all students. The TAFE Queensland North Libraries offer Townsville (Pimlico) a great range of resources and services to Monday to Wednesday: 8:30am – 4:00pm support your studies. Libraries are located at Thursday: 10:30am – 4:00pm Cairns, Mount Isa and Townsville campuses. Friday: 8:30am – 4.00pm Telephone: (07) 4750 5354 Services

• Books, magazines, DVDs and other Townsville Trade resource materials Training Centre (Bohle) • eBooks and eJournals Monday: 8:00am – 9:00am (during the term) • Reference services and assistance Library closed all other days. with research Telephone: (07) 4759 7708 • Cost-effective printing, scanning and photocopying facilities Email: [email protected] • Wireless internet Closed public holidays. Opening hours • TAFE Queensland network loans may vary during holiday times. • Individual and group study facilities

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 9 Student support International Student Unit The International Student Support Officer TAFE Queensland North acknowledges and provides ongoing assistance to International supports the value of inclusion in vocational Students in the following areas: education and training. To arrange an • Welfare appointment with any of the following • Living in Queensland Support Services please contact your nearest • Advice on accommodation, banking Customer Service Centre. and transport options. Disability services • Supplying information and support Students with a disability can access a range with regards to ‘Overseas Student of support services including provision of Health Cover’. specialised equipment, interpreters and • Referrals to Learning Support to help readers/scribes through the Equity and with academic difficulties or to the Access Ability Officer. If you have a disability Student Counsellor for personal help. and require support from TAFE Queensland • Supplying information on international North you must contact the Customer student visa conditions. Service Centre prior to enrolment. This will Learning Solutions enable you to understand the level of support Achieve your study goals with the support that may be provided if you choose to enrol. of the Learning Solutions team at TAFE Students should seek advice on the range or Queensland North. level of services possible. Our team can assist all students with: Services may include: • Study Skills • Coordinating personal support services • Language, literacy and numeracy such as disability support workers, sign • Assignments, referencing and language interpreters, mentors and tutors. essay writing • Arranging exam accommodations and • Time management further reasonable adjustments with • Preparing for exams teaching staff. • Tutorials • Arranging professional assessment • Learning support in the classroom and services. externally (off campus) Indigenous Student Support Officers • bksb (Basic Key Skills Builder skills review) (ISSOs) assist • Free access to YourTutor Aboriginal and Torres Strait Islander students to reach their educational goals by assisting Ask your TAFE teacher or email the them to complete the enrolment process Learning Solutions Team to discuss your and provide them with study and/or personal support options Email: support in a culturally sensitive manner. [email protected] ISSOs can also assist students with their ABSTUDY process and with accessing Away From Base courses.

10 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 Student Support Counselling Should you wish to access further information Support is available to assist students with about privacy, please ask your teacher or the following: enquire at a Customer Service Centre. • Course/career and vocational counselling For those students who require assistance • Short term counselling for personal issues in reading and understanding this Privacy that may affect your studies Statement, please contact TAFE Queensland • Options for students experiencing Customer Service Centres prior to enrolling. financial difficulties For your information, the Student Personal Student Centrelink allowances Details form Disclaimer reads: The Federal Government has a number of programs to financially support students TAFE Queensland is collecting your while they study. Programs include personal information in accordance with ABSTUDY, AUSTUDY and Youth Allowance. the TAFE Queensland Act 2013 to manage For further information contact your local your enrolment, training progress, and Centrelink office. administration. For specific cohorts of students and as a matter of routine, your Right to information and privacy personal information (including attendance details, progress, and results) will be Right to information disclosed to the following people and TAFE Queensland North recognises that organisations: privacy and security of personal information • If you are a school-based apprentice or is important to our students. To ensure the trainee or VET in Schools student – your highest standards are maintained, we have school, the Queensland Curriculum and implemented the Information Privacy Act 2009. Assessment Authority, and the Queensland Tertiary Admissions Centre (for your results only). For students, this means that staff are • If you are an apprentice or trainee or committed to meeting the requirements of enrolled in training paid for by your this Act in the collection, storage, security, employer, or in which you consent to accuracy, and disclosure of your personal release information to your employer – your information. employer/host employer. The Act also allows you to access and • If you are enrolled with TAFE Queensland alter your personal information to ensure and undertaking training with another its accuracy. TAFE Queensland North must organisation (including other training also advise why the personal information is providers, community organisations, collected and whom it shall be shared with. schools or universities) – the organisation Privacy disclaimers appear on all forms used with which you are undertaking training. to collect personal information. • If you are enrolled in a program eligible for university articulation through one of Please read these disclaimers carefully when our higher education delivery partners, filling out forms. i.e. University of Canberra and/or intend to

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 11 continue study via a pre-arranged Complaints, compliments articulation pathway, for example, you and feedback are studying a dual qualification with TAFE Queensland and a University. TAFE Queensland North has a commitment • If you are under the age of 18 – your to providing a quality service and has a parent/guardian (unless you have formally focus on continuous improvement. We value advised TAFE Queensland not to provide feedback from students, staff and employers this information). in order to improve the delivery and quality • If you are an international student – the of our training. parties outlined in the terms and conditions Complaints agreed upon accepting a place with If you have a concern regarding any aspect TAFE Queensland. of your program, please discuss it with your • All students – The National Centre for teacher so that assistance can be provided Vocational Education Research and the as quickly as possible. Addressing an issue Department of Industry in accordance early generally allows for faster resolution. with the National Vocational Educational If you are uncertain how to approach an and Training Regulator Act 2011 for the issue you can talk to your teachers, the purposes of national statistical data administration staff or an officer from the collection, and to provide information for Customer Service Centres. One of the most your Unique Student Identifier account; effective ways to express your opinion and the national VET and higher education (including compliments) of TAFE Queensland regulators in accordance with the North and its services is via the Have Your Standards for Registered Training Say forms which are available at each Organisations 2015 and Higher Education campus’ Customer Service Centre, in the Standards Framework (Threshold main buildings at each campus or at http:// Standards) 2011 to assist with the tafenorth.edu.au/about-us/contact-tafe monitoring and regulation of the vocational education and training and higher There are also a range of questionnaires/ education sectors. surveys conducted to help TAFE Queensland North improve its services. Please participate Personal information collected may also be so that your ideas and concerns can be disclosed to third parties with your consent considered as part of our continuous or as permitted or required by law. improvement initiatives.

Your information will be stored securely. Please note that some surveys sent to If you wish to access or correct any of you in relation to funding and employment your information, discuss how it has been outcomes are mandatory to complete. managed, or have a concern or complaint If deemed necessary you can go to external about the way your personal information has bodies such as Australian Skills Quality been collected, used, stored, or disclosed, Authority. Call 1300 701 801 or visit please contact a TAFE Queensland Customer www.asqa.gov.au Service Centre or your teacher.

12 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 General information step to obtaining a password to access other online services. SSS also allows you to manage Valuables your personal information, as well as view and It is recommended that students do not bring print your TAFE academic information and valuable items to TAFE. If valuable items are financial details. To access Student Self essential to transport or study, it is the owner’s Service go to https://enrol.tafe.qld.gov.au/ responsibility to ensure that such items are Please note: If you have not enrolled and have adequately protected from theft or damage. not received a username and password, TAFE Queensland North does not accept place contact TAFE Queensland North on responsibility for the security of personal items 1300 656 959 before proceeding. or replace any valuables that are stolen or Changes to personal details misplaced. No responsibility will be accepted To change your personal details use SSS by TAFE Queensland North for vehicles parked or notify a Customer Service Centre. TAFE on its grounds. Students should promptly Queensland North may send materials to you report any instances of theft or crime to a staff during the course of your study and also your member and/or the police. Certificate or Statement of Attainment upon Childcare completion of your studies. It is important that you keep your email and mailing address Child Care facilities are available at details current to enable TAFE Queensland some campuses: North to supply these documents to you. • The Cairns TAFE Community Child Care Centre is available to TAFE students and Go Wireless – Connect your own staff. Priority will be given to parents mobile and personal devices who are undertaking vocational training As a TAFE Queensland North student, or working, call 4052 1825. WiFi is available on a number of mobile • Johnstone TAFE and Community and personal devices. For more information Children’s Centre, call 4061 7051. speak to our Library Services Staff or visit • Thursday Island Child Care Centre, http://tafenorth.edu.au/current-students/ call 4069 2317. online-services • Barrier Reef Community Child Care Centre Use of photographs and videos (Townsville) call 4750 5320. TAFE Queensland North may use photographs or video footage of students for marketing, Parking promotion or publicity purposes. Students TAFE Queensland North has limited parking who appear in photographs or video footage facilities on some campuses. Please comply are asked to sign a TAFE Queensland Consent with signage in parking areas. While on Form, which gives permission to use the TAFE Queensland North property, students images for the above purposes. You have the should operate all vehicles with due care and right to refuse to participate in photography or attention, and in accordance with displayed video shoots, or to refuse consent for the use speed signs. of a photograph or video footage. Student Self Services (SSS) Student Self Services (SSS): SSS is the first

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 13 Insurance Credit Transfer/Recognition of Prior Learning TAFE Queensland North maintains public liability Students who have already completed a formal (general) and workers compensation which qualification in their intended course at another includes work experience/vocational placement TAFE or Registered Training Organisation (RTO) students’ insurance to meet its legal obligations. may be able to apply for credit transfer for some Any student suffering an injury or workplace courses. NOTE: You will need to provide original incident is obliged to seek appropriate first aid and documentation to support your case. If copies are medical treatment through public hospital services supplied, they must be noted as a ‘true copy’ of where possible. the original and signed by a Justice of the Peace. More information on how to apply for Recognition All work injuries/incidents that occur on TAFE of Prior Learning or Credit Transfer is available Queensland North properties, vocational from Customer Service Centres or your teacher. placements, work experience, industrial visits or Students need to apply within two weeks from excursions must be reported. Students, on being commencement of course for Credit Transfer. injured or involved in a workplace incident, must Enrolments and fees advise their teacher/manager/employer of the Students must complete an enrolment form and incident and complete an internal form called provide all relevant information (e.g. date of birth, “WHS Incident Report” which is available upon proof of pre-requisite study, funding eligibility) request. TAFE Queensland North also has trained prior to commencing a course. In addition, all First Aid Officers. fees must be finalised before you will be admitted It should be noted that the insurance to class. Please enquire at a Customer Service arrangements outlined above do not guarantee Centre to determine your eligibility for payment the immediate or total reimbursement of any options. Once your enrolment is processed, you claims relating to the medical, hospital or will be provided with an Enrolment Confirmation. ambulance expenses of students or other parties. Please retain this document and present it at your first class/session. On occasion, delays may be experienced in finalising some personal injury claims or the Online training insurer may wholly or partially reject claims due to Online training is available for many courses possible contributory negligence. If this is a cause via the TAFE Queensland online learning for concern, students should consider taking out management system known as Connect. Much of their own medical, hospital or ambulance cover. the online training supplements offer modes, such as classroom, workshops, residential, web/video Educational conferencing and work based training.

Right to information VET Student Loans All information is provided to students in an ethical From 1 January 2017, VET Student Loans will and responsible manner consistent with the be implemented. This is a new Commonwealth requirements of the curriculum or National student loans program that replaces the VET FEE- Training Package as well as RTO Standards. HELP Scheme, to give eligible students access to TAFE Queensland’s Access and Equity procedure quality higher level VET qualifications, particularly ensures that the student selection decisions those students who could not otherwise afford comply with Equal Opportunity legislation. to pay upfront. For further information, enquire at a Customer Service Centre or go to www. education.gov.au/vet-student-loans and select “VET Student Loans – Information for Students”.

14 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 15 TAFE Queensland North Apprentice and Trainee induction information

Areas to be covered in your induction include the following:

• Australian Apprenticeship Support Network (AASN)

• Department of Education and Training (DET) - Training Queensland

• Supervising Registered Training Organisations (SRTOs)

• Employer resource assessment

• Training Plan and training delivery

• Training Record

• School-based apprenticeship or traineeship (SAT)

• Relationship with the employer

• SRTO dispute process

• Completion process

• Learning support

• A change of SRTO

• Further information

• Student fee policy

16 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 General information Department of Education There is a requirement that employers and their and Training (DET) apprentices/trainees are advised of their roles, Training Queensland rights and responsibilities under the training Training Queensland registers and administers contract. Our Training Consultant will inform apprenticeship and traineeship training you of these through an induction session. contracts and monitors the training of The Department of Education and Training apprentices and trainees. (DET) administers apprenticeships and Employers, apprentices and trainees can traineeships in Queensland under authority of contact officers of Training Queensland the Further Education and Training Act 2014. for advice and assistance relating to This Guide provides information on the apprenticeships or traineeships by calling topics that are to be covered during an Apprenticeships Info on 1800 210 210. induction. It has been designed for the Training Queensland works cooperatively purposes of assisting in the delivery of the with the Australian Apprenticeship Support induction process. Additional information Network and Supervising Registered Training can be obtained from the Department Organisations to ensure employers, apprentices of Education and Training website, and trainees achieve the outcomes they are www.apprenticeshipsinfo.qld.gov.au seeking from undertaking the apprenticeship and most topics discussed in this booklet or traineeship. have a ‘Fact Sheet’ available. These ‘Fact Sheets’ will provide detailed information vital for the employer and apprentice/trainee during the course of the training contract. Additionally you can call your nearest regional office on 1800 210 210. Australian Apprenticeship Support Network (AASN)

The Australian Apprenticeship Support Network provide information, administration services and support to employers and Australian apprentices. They assist with the signing of training contracts and also, assess, approve and process the payment of Australian Government incentives to eligible employers, and personal benefits to eligible Australian apprentices specifically to assist them in the early years of their apprenticeship when their wages are generally at their lowest. To find out who your Australian Apprenticeship Support Network Provider is call 13 38 73.

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 17 Supervising Registered apprentice’s or trainee’s workplace. Training Organisations (SRTO) The ERA must be signed by the SRTO and employer and must be retained by the SRTO Supervising registered training organisations as evidence of conducting the ERA. provide structured training to apprentices and trainees. The completed Employment Resource Assessment form will be used as verification TAFE Queensland North as your chosen the process has occurred and provided to SRTO both during the initial contact Training Queensland if required. (induction) and through the term of the TAFE Queensland North will only commit training contact will provide information to being the SRTO when we are satisfied on topics such as: that the employer is able to provide • Employer resource assessment adequate arrangements. • Training Plan and training delivery Where TAFE Queensland North determines • Training Record that the employer does not have the • Specific school-based apprenticeship capacity to provide some of the facilities, or traineeship information equipment etc., but the employer agrees • Role of the employer to temporarily assign the apprentice or trainee to another employer, this agreement/ • SRTO dispute process discussion should be documented as part • Completion process of the ERA. • Any learning support For all other enquiries about alternate requirements identified arrangements, refer to your local Training • Requirements, should a change Queensland office on1800 210 210. to the SRTO occur. Training Plan and training delivery Employer Resource Assessment Training Plan The Employer Resource Assessment (ERA) Every apprentice and trainee must have a is conducted by the SRTO to determine the Training Plan and, if under more than one employers’ capacity to provide adequate training contract, a Training Plan is required training arrangements and supervision to for each apprenticeship and traineeship (the the apprentice or trainee. current User Choice Policy states that “An Apprentice or Trainee can only receive one The ERA must detail all facilities, equipment, Government Contribution for a User Choice range and type of work, ratio of apprentices funded qualification at any single point in or trainees to qualified persons and time” Section 2.2.3). supervision details. The ERA must include the supervisors’ name, industry licence The Training Plan details the vocation, and qualification that are relevant to the qualification title and qualification level to apprenticeship or traineeship within the be undertaken by the apprentice or trainee,

18 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 the sequencing and timing of the training When an apprentice or trainee experiences and assessment arrangements, the mode difficulties in achieving competence within of training delivery and the training to be the timeframe scheduled in the training delivered to the apprentice or trainee by either plan, the SRTO will work with the employer the employer or SRTO. and the apprentice or trainee to develop a strategy to assist the apprentice or trainee The Training Plan should also document to achieve competence. This strategy schedule workplace contacts by the SRTO may include, for example, opportunity to to monitor the progress of the apprentice/ undertake extra training and assessment, trainee. extra tuition, improved exposure to The Training Plan is a live document that appropriate work in the workplace and/or a is reviewed throughout the training term review of the training plan. and updated to reflect changes to training If, after intervention by the SRTO, the undertaken both on and off-the-job. employer decides the apprentice or TAFE Queensland North will only commit trainee is still failing to make reasonable to the training plan on verifying that the training progress in their apprenticeship or employer has the capacity to commit to the traineeship, the employer must notify the training plan as identified in the employer regional office of Training Queensland of resource assessment. their decision in writing within 14 days. This notification should include the Credit Transfer following information: Credit transfer is awarded for competence • Detail of the skills or competency/ies achieved by taking part in another program. not achieved. If the apprentice/trainee have already been • Any reasons for the non-achievement. assessed as competent in any of the units • The employer’s view on the future of the listed on their training plan, the apprentice/ training contract. trainee should provide evidence of this to • A copy of the operative training plan. TAFE Queensland North so that a credit transfer can be applied. • For school-based apprentices & trainees a copy of the Education, Failure to make reasonable progress Training & Employment Schedule There must be a training plan for each (where applicable). apprentice and trainee. The training plan Training Queensland will investigate the – which is negotiated and signed by the circumstances and where appropriate, the employer, apprentice or trainee, and the investigating officer will assist the parties SRTO – indicates the parties’ agreed position to negotiate a strategy for achieving the on what constitutes ‘reasonable progress’ by successful completion of the apprenticeship the apprentice or trainee. Among other things, or traineeship. the training plan must detail the competencies to be achieved during the apprenticeship or traineeship, and the milestones for achieving those competencies.

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 19 Training Queensland may also take action Where company uniforms are supplied then against an employer or SRTO who fails in their that is the minimum requirement. obligations to arrange or deliver training and/ or assessment to the apprentice or trainee in Where no dress code applies at the workplace accordance with the training plan. then the minimum would be as outlined below.

Recognition of Prior Learning (RPL) • All jewellery and watches: Shall Recognition of Prior Learning acknowledges be removed during practical work in metal skills and knowledge gained as a result of machining, or while undertaking any work experience, life experience and/or activity which may result in injury as a formal training. This process is available to the result of jewellery becoming caught apprentice/trainee for any unit in which they or entangled. believe they are already competent. Contact • Sunscreen: Shall be used to provide TAFE Queensland North for further information protection for exposed skin in outdoor on how to apply for RPL or visit activities. www.tafenorth.edu.au/RPL • Clothing: Worn by persons who may come in contact with fire, heat and molten metal Delivery shall be manufactured from a fire resistant TAFE Queensland North provides structured material such as 100% cotton drill. competency-based training which can be • Eye Protection: Appropriate eye negotiated and may be one of the factors protection must be supplied by each that influence the choice of provider. Delivery apprentice/trainee and worn in all modes may include classroom, flexible and designated areas. All eye protection must work-based delivery. carry the Australian Standards Approval for Enrolment and concession Code ‘AS1337’ Industrial Eye. Fees are payable by the apprentice/trainee If wearing prescription spectacles then at, or prior to, the time of enrolment. Refer safety eye protectors must also be worn. to our website for further information and • Safety Shoes: Are to be supplied by each requirements regarding: apprentice/trainee. • Fee payment options - Protective Shoes must have covered • Outstanding debts uppers and non-slip soles for the • Fee concessions working environment. - Safety Footwear must be worn in all Minimum standard of dress in workshops and designated areas and shall work situations incorporate protective steel toecaps which The dress standards listed represent the comply with the relevant requirements of minimum standard which will provide Standard AS 2210. adequate protection against certain hazards in the working environment. In addition to these standards, regulations of the Workplace Health and Safety Act apply. Thongs and singlets are not allowed. Apprentices/trainees are required to apply the same dress code as per normal working hours.

20 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 • Hair Protection: Hair protection shall numeracy skills during the course of be worn, when working around moving their training. TAFE Queensland North is machinery and/or when a designated area committed to supporting these students. is in operation. The hair protection should Every apprentice and trainee can access be in the form of a peak cap especially this support by contacting their teacher. designed for industrial use. It should also come with a snood capable of fully NOTE: TAFE Queensland North is not able containing the hair. A cap of fire resistant to provide language, literacy and numeracy material shall be worn when working in support to school-based apprentices and the various welding areas. trainees, as their relevant schooling sector • Ear Protection: You will be responsible will be responsible for these arrangements. for providing this protection, which will also be available for purchase at the Travel and accommodation subsidies campus. If you wish to purchase your Training Queensland provides financial own, please ensure that it carries assistance to subsidise the additional the Australian Standard Approval. costs incurred by apprentice or trainees • Mobile Telephones: Students carrying who travel specified distances to attend mobile telephones must ensure they are off-the-job training. turned off during classroom activities. In exceptional circumstances (eg an illness For comprehensive information and in the family); students may seek eligibility criteria refer: approval from the teacher/tutor to keep www.apprenticeshipsinfo.qld.gov.au his/her telephone switched on. Claims are usually paid after training The standard of dress must be appropriate attendance is completed, however for the trade work you undertake, eg long special circumstances can apply. This sleeve shirts, long trousers, safety shoes must be signed by a teacher upon block must be worn when working in workshops. completion and it is an apprentices/trainees Language, literacy & numeracy support responsibility to submit this form. Most trainees and apprentices will need to acquire new language, literacy and

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 21 Training Record Employer/supervisor’s obligations: • Sign and date this document when you are The Training Record (TR) provides evidence of satisfied the apprentice/trainee can the training (both on and off-the-job) that has successfully perform the tasks outlined in been completed by the apprentice or trainee. the unit at your workplace. This can be The purpose of this TR is to record the done before the apprentice/trainee apprentice/trainee’s achievement of completes their off-the-job training. competency for units agreed to in the Training Assessor’s obligations: Plan. This is an important record and must • Sign and date the first section of this be kept by the apprentice/trainee throughout document when the apprentice/trainee has their training. successfully completed the off-the-job training and assessment for the unit. An The TR must be reviewed and updated interim “K” result (Underpinning skills and at least every three months by both the knowledge achieved) will be granted for apprentice/trainee and the employer/ the unit of competency. supervisor. This will allow all parties to keep • Sign and date the Unit Sign-Off page track of the apprentice/trainee’s progress when all other signatures have been throughout their apprenticeship/traineeship. completed.

Remember – it is your responsibility to keep The Unit Sign-Off page details the tasks and this book in a safe place. Failure to maintain standard the apprentice/trainee is required and produce this training record constitutes to achieve in the workplace and is used by ‘misconduct’ under the Further Education the assessor to gather evidence from the and Training Act 2014. employer/supervisor as it relates to the level of performance of the apprentice/trainee. Two documents must be completed for each unit to enable a final result to be awarded. In the majority of cases, the apprentice/ trainee will be required to successfully These are the Record of Workplace Tasks perform these tasks on more than one and the Unit Sign-Off. occasion to be deemed competent. However, The Unit Sign-Off must remain in the TR the overall decision regarding the apprentice/ as proof of completion of a unit. trainee’s competence will, at all times, remain with the assessor. The obligations of each party in relation The Unit Sign-Off Page is copied by the to the Unit Sign-Off are: assessor and is added to the apprentice/ Apprentice/trainee’s obligations: trainee’s file held by TAFE Queensland North once completed. The obligations of each • Sign and date this document when party in relation to the Unit Sign-Off are: you are confident you can meet the required unit outcomes. This can be Apprentice/trainee obligations: done at any stage within your • Discuss your progress with your employer/ apprenticeship/traineeship but not before supervisor and when they are satisfied you complete your off-the-job training for that you have the ability to meet the unit that unit. outcomes, ask them to sign this page.

22 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 Employer/supervisor’s obligations: Signing the training record upon Sign this page when you are satisfied that completion of competencies the apprentice/trainee has the ability to A training record should include signatures of meet the unit outcomes as applied in your the parties upon completion of each unit of workplace. This can be done before the competency: apprentice/trainee completes their off-the-job • The employer’s signature supports that the training and can be signed progressively or apprentice or trainee is competent in the collectively. However, they should be signed workplace to industry standards. well before the end of study date entered on • The apprentice or trainee’s signature the front page of the TR and in the training supports that he/she agrees he/she has plan to allow for the timely processing of the ability to competently perform the results for the apprentice/trainee. workplace tasks. Assessor’s obligations: • The SRTO’s signature supports that off- • Sign, date and copy the Unit Sign-Off page. the-job training in the underpinning • Record a “J” (Competency Achieved) as a knowledge and skills has been final result for the unit. successfully completed. If further clarification is required please A properly kept training record will allow contact TAFE Queensland North. the employer, apprentice or trainee, TAFE Queensland North and Training Queensland to Timeframe identify, at any stage, the training undertaken Training Queensland encourages regular and the skills and competencies attained. checks of the training record to allow the The training record can also be used should parties the opportunity to discuss training a competency be the subject of a dispute and ensure that the apprentice or trainee between the apprentice or trainee and receives the full range of work and is the employer. progressing satisfactorily. Electronic Training Records are also available for many of our qualifications. TAFE Queensland North will be phasing out hard copy Training Records in the near future.

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 23 School-based apprenticeship The employer may provide additional or traineeship (SAT) working hours/days if agreeable to all parties and allowable under the relevant A school-based apprenticeship or industrial instrument. traineeship is a contract of training and paid employment where a school This policy outlines the minimum student’s timetable or curriculum reflects a requirements, however many school-based combination of work, training and school apprentices and trainees work more than study, which together lead to the award of the minimum days required. a Queensland Certificate of Education (QCE) Institutional training delivery limits or its equivalent and progress towards a There are imposed limits on the amount of vocational qualification. institutional training, which may be delivered to school-based apprentices, based on the The student’s school timetable must be nominal term of a full-time training contract. impacted by the work and/or training These limits are: arrangements. (a) Four year nominal term - a maximum The student’s school is best positioned to of 33.3% of the competencies determine whether or not an apprenticeship/ (b) Three year nominal term - a maximum of 40% of the competencies traineeship impacts on their school (c) Two year nominal term - a maximum timetable. While the level of ‘impact’ is not of 50% of the competencies defined, it is expected the impact will be such that the student’s school timetable This restriction arose out of a concern that schedules a regular time slot/s for the some school-based apprentices may seek apprenticeship or traineeship. to undertake inappropriate amounts of college attendance without commensurate Minimum paid work requirement exposure to workplace experience to The minimum paid work requirement for support this delivery. a school-based apprentice/trainee is 50 This restriction does not apply to days (80 days for electrotechnology) for school-based traineeships. each 12 month period from the date of commencement or recommencement. Completion If the SAT does not complete their The employer must ensure that their school apprenticeship or traineeship while at based apprentice/trainee has regular work school, the employer will be required to in the apprenticeship/traineeship and is convert the training contract to full-time or scheduled to work on a regular basis. If the part-time when the apprentice or trainee minimum requirement cannot be met during completes their final day at school; the school week, the apprentice/trainee For further information regarding SATs visit may work some days during weekends or www.apprenticeshipsinfo.qld.gov.au across school holidays.

24 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 Relationship with the employer If you are dissatisfied with the outcome of the re-evaluation process, you have a right TAFE Queensland North will assist the to appeal. employer to understand their roles and responsibilities in planning and providing If at the end of the SRTO appeals process, workplace tasks, delivering workplace the employer or apprentice or trainee remains training to the apprentice or trainee, and dissatisfied, they may lodge a complaint with supporting competency based progression, Australian Skills Quality Authority (ASQA). such as: Completion process • Delivering workplace tasks that are suitable to support the apprentice’s or Apprenticeships and traineeships in trainee’s structured training as outlined in Queensland are competency-based, the training plan. which means when parties agree that all • Providing on-the-job training as soon as competencies have been achieved the possible so that the apprentice or trainee apprenticeship or traineeship is completed may progress at a reasonable rate. and the qualification and completion • Ensuring the apprentice or trainee has certificate can be issued, irrespective suitably qualified personnel designated to of time served. All parties have a role in train them. the completion process. When all parties • Ensuring the employer signs the training agree that the training and assessment is record to support achievement of on-the- completed, the SRTO: job competence, at reasonable intervals of • Confirms the completion date with the not more than three months. employer and apprentice or trainee. • Confirm the release of apprentice or • Issues the qualification. trainee from work as agreed to attend any • Notifies Training Queensland of the off-the-job training, including assessment qualification issue. as negotiated in the training plan. • Training Queensland issues the completion certificate. SRTO dispute process Special provisions apply for completion TAFE Queensland North should initially of school-based apprentices and trainees. deal with any disputes over competency or Refer to the school based apprentice/trainee completion. Please discuss any disputes operational policy/procedure for all initially with your teacher. The Academic the requirements: Appeals process is for appeals by students www.apprenticeshipsinfo.qld.gov.au in relation to academic assessment decisions. Where you are dissatisfied Comprehensive information on the with an academic assessment decision you operational policy/procedure for Completion must first request a re-evaluation of of apprenticeship or traineeship, refer: the assessment. www.apprenticeshipsinfo.qld.gov.au

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 25 Learning Support Change of SRTO

It is the responsibility of the apprentice/ The employer and apprentice or trainee may trainee or employer to notify TAFE change the SRTO during the apprenticeship Queensland North of any particular needs or traineeship, provided both parties agree. of the apprentice/trainee,including: The employer notifies the current SRTO • Learning styles of the agreement to change. The SRTO • Physical or intellectual abilities being replaced must provide a Statement • Language, literacy and numeracy levels of Attainment listing the training that has • Training location been completed. The training record may • Cultural and ethnic background or also require updating to reflect any training socio-economic factors. that has been undertaken and completed by the apprentice or trainee since the previous It is important to provide equal training and update. The new SRTO, on accepting their employment opportunities to people with role has the responsibility to: disabilities. TAFE Queensland North can • Develop a new training plan; and make “reasonable adjustments” by • If the contract is a SAT, ensure the training adapting our training delivery methods to schedule (ETES) is suitable, or ensure equity and full access to training by re- negotiate the timetable with the school. people with a disability. Please contact the Disability Support Officer at your nearest Form ATF-010 Change of (supervising TAFE Queensland North campus for registered) training organisation has been further information. For advice on support developed to enable parties to notify Training services, contact Apprenticeships Info on Queensland of the change of SRTO. 1800 210 210. Comprehensive information on the operational policy/procedure for SRTO, refer: www.apprenticeshipsinfo.qld.gov.au

26 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 Further information Wage and entitlements Apprentices and trainees are paid for time The Apprenticeships Info service provides they spend undertaking an approved free advice and support to all Queenslanders course of instruction for the qualification about apprenticeships, traineeships up to the maximum number of hours and training options including a range specified for the course. This applies of brochures and promotional material. irrespective of how the course is delivered. To access this service contact Training Please check with the Fair Work Infoline Queensland on: for wage information relating to school- based apprentices and trainees. • Telephone: 1800 210 210 • Website: www.apprenticeshipsinfo.qld.gov.au The Fair Work Infoline can be contacted on • Email: [email protected] 13 13 94 or visit the Fair Work website www.fairwork.gov.au To access Training Queensland’s operational policies/procedures for apprenticeships and Existing Worker’s Policy traineeships refer to: There is no barrier to an employer’s existing www.training.qld.gov.au worker becoming an apprentice or trainee. Funding priority for structured training, The Queensland Training Information Service however, has been given to trainees and (QTIS) allows interested parties to search apprentices who have been employed online for information on apprenticeships less than three months full-time or twelve and traineeships that have been approved months part-time/casual immediately prior for delivery in Queensland. This site also to commencing the traineeship. In other provides details on the supporting courses, than these cases, funding for structured qualifications, restricted callings and training will have to be met on a fee-for- suppliers. To access this service, visit: service basis. The existing worker policy www.qtis.training.qld.gov.au does not apply to apprentices entering into a Priority 1 qualification. These qualifications Training Queensland Regions provide support are funded for new and existing workers. and advice to all stakeholders. You may For more information contact an Australian find your local training Queensland office at: Apprenticeship Support Network Provider. www.apprenticeshipsinfo.qld.gov.au Dealing with issues They provide financial assistance to Whenever an apprenticeship or traineeship subsidise the additional costs incurred by issue arises and the parties cannot resolve apprentice or trainees who travel specified it themselves, they should immediately seek distances to attend off-the-job training. assistance from one of the service providers For comprehensive information and eligibility criteria refer: • Australian Apprenticeship Support www.apprenticeshipsinfo.qld.gov.au Network Provider • Supervising Registered Training Organisation (SRTO) • The Department of Education and Training (DET).

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 27 Temporary inability of employer to registered training contract who has engaged provide work in misconduct or serious misconduct, as If at any time during the apprenticeship defined under the Further Education and or traineeship the employer is temporarily Training Act 2014 (the Act). unable to provide training because of a lack Examples of misconduct where disciplinary of work, arrangements may be made to action may be taken are: temporarily transfer the apprentice or trainee to another employer who is able to continue • The apprentice/trainee or employer not the training. The employer should notify the keeping the training record as prescribed supervising registered training organisation or failing to produce the training record of this arrangement as the training plan will for inspection. need to be amended to include training • The apprentice/trainee is absent from the which the new temporary employer will employer’s workplace without the provide. Should these arrangements be employer’s consent unless the absence is unavailable, a permanent transfer to another authorised under legislation. (This includes employer is an alternative. off-the-job training). • The apprentice/trainee failing to carry out Cancellation reasonable and lawful instruction given by After the probationary period has expired, their employer, their employer’s agent, their a party seeking to withdraw from a training training organisation or Training Queensland. contract may do so only with the consent of • Not participating in training provided under the other party, or when prior approval has the training plan. been received from Training Queensland. • Not participating in training provided under the training plan or failing because If all parties agree to cancel the training of deliberate neglect or default, to make contract, written notification must be reasonable progress in training provided immediately forwarded to Training under the training plan. Queensland so that the registration of the • Causing serious damage or risk of serious training contract may be cancelled. damage to the employers’ business or business reputation. Serious misconduct is If only one party is seeking cancellation, defined as: the matter should be discussed with the • The apprentice/trainee being under the other party. If both parties do not agree an influence of liquor or a drug at work or application stating the reason for cancellation whilst attending training. may then be made to Training Queensland • The apprentice/trainee causing an imminent for a decision. Until that decision is made the risk of serious bodily injury or work-caused training contract remains current. illness or a dangerous event occurring. • Theft, fraud or assault. Penalties may be For advice and assistance contact imposed against either an apprentice/ Apprenticeships Info on 1800 210 210. trainee or an employer.

Discipline/serious misconduct For advice and assistance contact Disciplinary action can be taken against an Apprenticeships Info on 1800 210 210 or employer and/or apprentice/trainee of a Fair Work Australia on 13 13 94.

28 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 Notifiable events must have a nominal term (expected duration) The parties to the training contract have an and a nominal completion date (end date). obligation to advise the department (through Apprenticeships Info on 1800 210 210 of any Credits for previous service are applied event that affects the training contract of an against the nominal terms of apprenticeships apprentice or trainee. and traineeships at the time of registration of training contracts. Any credit that is Completions applied reduces the balance of the nominal Apprenticeships and traineeships are term to be served and subsequently affects competency based, which means when the nominal completion date. Previous all the competencies have been achieved experience may also allow the apprentice (irrespective of the amount of time served) or trainee to receive Recognition of Prior the apprenticeship or traineeship may Learning for competencies achieved. be completed and the qualification and It is the responsibility of the employer, the completion certificates issued. apprentice or trainee, and the supervising Training Assistance registered training organisation to negotiate Apprentices and trainees whose training a training plan, establish the training contracts are cancelled may be supported entry or re-entry point, and the training financially to attend a registered training to be completed. Irrespective of any time organisation to assist them to re-enter a credits allowed against the nominal term, training contract. Assistance is available the apprenticeship or traineeship may be from a number of sources. Call completed at any time after the employer, 1800 210 210 for further information. the apprentice or trainee and the supervising registered training organisation agree that Recognition for previous service the training has been completed, and or experience a qualification has been issued by the Do you have any skills and knowledge supervising registered training organisation. which may relate to the qualification that Where a person claims to have achieved you are about to undertake? If so, now is all of the required competencies of a trade a good time to identify this with a TAFE calling, but a certificate of completion for an Queensland North staff member about the apprenticeship does not support this claim, possibility of assessing these skills and that person may be eligible to apply for knowledge prior to commencing training recognition of work or training. in the qualification you are seeking.

Apprentices and trainees may apply Further information can be obtained at the to Training Queensland for credit for time of your induction or by contacting the previous service or experience related RPL Coordinator at: to the apprenticeship or traineeship. A [email protected]. claim for credit usually occurs when a For recognition in electrical and engineering person commences or recommences in an occupations you may also be required to apprenticeship or traineeship. Each training contact Trades Recognition Australia on contract for an apprenticeship or traineeship 1300 360 992.

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 29 Student fee policy In all cases, fee concessions MUST be claimed at, or prior to, time of enrolment Program fees otherwise full fees will be charged and no All fees are due and payable at the time of further adjustments can be made. For more enrolment and prior to attending your first information please contact the Customer class/session. Fees can be paid by cash, Service Centre at your nearest campus. cheque (payable to TAFE Queensland North), EFTPOS or credit card (Bankcard, Visa, Corporate, business, employers MasterCard and American Express – not and government clients available at all campuses). Applies to corporate, business or government clients who have contracted Overdue/unpaid debts TAFE Queensland North to provide training, Overdue/unpaid debts will be referred to the consultancy or other services including TAFE Queensland’s Debt Collection Agency employers of apprentices/trainees. for full debt recovery including the cost of recovering the debt. TAFE Queensland out- Application is automatic on receipt of a sources debt collection to Financial Services signed and dated purchase order made Branch. Financial Services Branch may out to TAFE Queensland North on official contact clients in relation to client accounts, stationery or business letterhead. Authority overdue debts and debt recovery. to Invoice forms are also acceptable. Where a contract has been entered into, this is also Fee concessions deemed as a credit application. Students enrolling into a TAFE Queensland program may be eligible for a concessional Employer to Pay – Authority to Invoice rate for the student contribution fee where (ABN registered businesses only) TAFE Queensland North is able to validate a An Authority to Invoice agreement is current concession. Concession may where the employer/agency elects to pay be available for the below categories: fees on behalf of the student (including • Centrelink Health Care Card (HCC) apprentices/trainees). An approved • Centrelink Pensioner Concession Authority to Invoice form submitted at, Card (PCC) or prior to, the time of enrolment will • Department Veteran Affairs Card allow a student (including apprentices (blue card only) and trainees) with an outstanding • Under 17 (at the end of February in the individual debt to enrol in and attend year of study and has not completed classes. You may still receive invoices: year 12) as verified by a parent/guardians • Where you have a separate individual signature on the enrolment and fees forms. account that requires repayment, • Aboriginal or Torres Strait Islander and/or • Pending finalisation of the employer or other business/agencies account.

30 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 CAIRNS CAMPUS

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 31 Mount Isa campus

32 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 Townsville (Pimlico) campus

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 33 Townsville Trade Training Centre (BOHLE)

34 TAFE STUDENT HANDBOOK I tafenorth.edu.au I 1300 656 959 It’s time we celebrate the doers. The builders, the bakers, the fancy clothes-makers. The picture takers and flower bunchers, city makers and number crunchers. The protectors, the nurturers, the entertainers, and the people who make us all look beautiful. The upskillers, the room chillers, and the all-important pollution killers. The mariners and miners, mechanics and medics, the graziers and glaziers, and people who just amaze you. You’re the people who make the world turn. You’re the people who make great happen.

1300 656 959 I tafenorth.edu.au I TAFE STUDENT HANDBOOK 35 RTO 0542