ANNUAL REVIEW 2016–2017 The value of Never before has tourism been Our Indigenous Tourism Champions more prominent and recognised Network, supported by The Star tourism in Queensland Tourism in our economy than over the past Entertainment Group continues to go year. Literally no strategic or policy from strength to strength. It is amazing to document can afford to ignore the role see so many committed individuals and Industry Council of tourism, including federal and state organisations working towards the goal set 24.1 budgets. by the network for 1,000 new Indigenous MILLION faces and 20 new Indigenous businesses in Growth also brings challenges - the VISITORS TO QTIC is the peak body for tourism in Queensland, tourism across Queensland by 2020. need for Queensland workers across QUEENSLAND ANNUALLY representing industry interest across all level of government. the industry has propelled QTIC to Whilst there has been much to celebrate work alongside Jobs Queensland to this year, we have also met some challenges. develop the Tourism Workforce Plan Tropical Cyclone Debbie had a significant to plan and manage tourism workforce impact on the Whitsunday and Mackay needs. As tourism continues to drive a Regions and the tourism operators. We 53,100 large part of our economy, particularly commend the operators in these regions TOURISM BUSINESSES across regional Queensland, forecast for the hard work, strength and resilience QTIC is a not-for-profit, private sector, told across those forums by our on behalf of industry to stimulate capability and global growth of tourism offers shown to ensure a quick recovery for membership-based organisation members, QTIC has been able to capacity building, to strengthen the industry further opportunities for businesses, tourism and the community. We look representing the interests of develop a strategic framework for and help drive quality product throughout our employees and communities to build forward to working with our members and Queensland’s tourism and hospitality the next financial year with actions great state. With strong annual growth in visitor sustainable futures. associated members to achieve another year BILLION industry. Working in partnership with to strengthen relationships with local numbers and $14 billion worth of infrastructure of success in 2017-18. ANNUAL Skilling and workforce development $25 government agencies and industry governments, continue the strong investment in the pipeline, now is the time to remains a core part of QTIC’s business As always, I would like to thank our INDUSTRY FOR QUEENSLAND bodies at a local, state and national advocacy work that sits at the heart capitalise on these opportunities, regain lost with the completion of our first Skilling members for your ongoing support. level, QTIC is strengthening the voice of QTIC and conduct a number of market-share and position Queensland as the Queenslanders for Work Program of tourism across policy forums. QTIC’s key research pieces identified by our must see destination. from the Queensland Government membership comprises of more than consultative committee to strengthen - QTIC worked alongside employers IN 3,000 regional members (individual the position of the tourism industry. and several registered training 1 25 and corporate) alongside 13 Regional organisations to provide sets of skills VISITORS TRAVEL As we look back on the year that we Tourism Organisation (RTOs) and 18 to over 90 Queenslanders, assisting to FOR EDUCATION have had, I would like to thank the industry sector associations. The team’s get them back into the workforce. We industry for their involvement with efforts are aimed squarely at helping are looking at a very busy 2017-18 with QTIC across this project and others over 100 individuals to train. the tourism industry drive sustainable throughout the year. I would also like business and product development, The QTIC Young Professionals to congratulate our Young Tourism stimulate business attraction and Mentoring Program attracted a 225,300 Professionals from our mentoring investment, develop workforce skills record number of participants, while program, our winners from both the JOBS and support tourism jobs and business. our Salute to Excellence Program for Queensland Tourism Awards and our vocational students celebrated its 20th This year has been an eventful one Prize for Innovation. year in style at the Emporium and we for QTIC. We conducted state-wide celebrated innovation and excellence In the year ahead, QTIC will continue consultation to discuss proposals at the QTIC Prize for Innovation and $14BILLION its efforts to build relationships across SHANE O’REILLY DANIEL GSCHWIND for the structures and funding of Queensland Tourism Awards. INFRASTRUCTURE all levels of government. We will work Chair, QTIC Board the industry. From what we were Chief Executive, QTIC PIPELINE 2 | Queensland Tourism Industry Council Annual Review 2016–2017 | 3 Policy & Advocacy Great Barrier Reef Report Queensland Farmers’ Federation, QTIC and World Wildlife QTIC continues to provide a unified and consistent voice for the state’s Fund jointly commissioned international consulting firm Jacobs to produce the Investing in the Great Barrier Reef as tourism sector in relevant negotiations and policy-making forums. economic infrastructure report. The report found the Reef should receive at least $547 million a year for operations It is important that tourism remains a strong focus for policy development at all levels of government and and maintenance, or $830 million a year if a depreciation QTIC will continue to present a business view at every opportunity. Below is a summary of policy submissions allowance is included. prepared on behalf of QTIC members during 2016-17. More detail is available online via qtic.com.au/policy.

August 2016 • QTIC helps launch the December 2016 March 2017 • Submission to the GBRMPA Queensland Ecotourism Plan Governance Review • Industry representation • Submission supporting the Draft 2016-2020 as part of a continued • Submission to the Inquiry into and submission prepared to Hinchinbrook Island National Park May 2017 campaign to create new Opportunities and Methods for Biosecurity Review Management Plan and Visitor experiences in national parks Stimulating the Tourism Industry • Industry representation and Strategy in Northern - QTIC also September 2016 submission prepared for the Best October 2016 participated in a Parliamentary February 2017 Practice Review of Workplace • Submission supporting the Draft Committee meeting • Submission to the VET Student Health and Safety Queensland Advancing Tourism Strategy • Submission to the Draft State Loans Reform • Submission to the Draft Shaping • Submission to Draft Queensland Planning Policy to ensure • Joint submission with CCIQ SEQ Regional Plan Tourism and Transport Strategy on Industrial Relations Bill November 2016 appropriate consideration of • Submission to the Trading 2016 (against introducing an tourism needs • QTIC response to Federal Budget; • Joint Submission with (Allowable Hours) Amendment Bill additional public holiday for factsheet created highlighting key Ecotourism Australia to GBRMPA • Submission to the Liquor and 2017 which helped influence the Easter Sunday) impacts for all tourism regions regarding proposed tourism Other Amendments Bill positive outcome of more tourism- licence permission changes friendly regulations June 2017 • Submission to the Queensland • Submission to the Indigenous Draft Protected Areas • Submission to the Cross River Rail Business Sector Strategy Working Holiday Maker Visa Review Strategy project change proposal Consultation Paper supporting Following extensive research including a member survey and • Submission to the Towards April 2017 better outcomes for Indigenous Tourism industry representation at Deloitte consultation, QTIC lodged An All Abilities Queensland • Submission on the Future of VET in a submission on the Working Holiday Maker Visa Review aka Consultation Paper which was Queensland • QTIC response to State Budget; supported by the launch of the factsheet created highlighting key “Backpacker Tax”. The report was supported by the Federal • Pre-budget Submission to Inclusive Tourism practical guide impacts for all tourism regions Government through their backdown on 32.5% “Backpacker Queensland Government - the Tax” plan, to 19%. state budget supported QTIC’s • Supported Jobs Queensland with recommendation, committing $35 launch of the Queensland Tourism million to revitalising national parks Workforce Plan 4 | Queensland Tourism Industry Council Annual Review 2016–2017 | | 5 5 Industry Transformation

During 2016-17 a significant effort was made examining the structures and funding of the tourism industry and exploring ways for Queensland to regain its competitive advantage.

As a part of the transformation project, ten industry transformation forums were held across the state in early 2017. QTIC would like to thank the 300 forum attendees and all organisations engaged and involved in the process. The input from the 154 items of correspondence and the 10 industry forums has been applied to: • direct the approach for transformational change; • highlight new opportunities for our industry; and • clarify what changes are supported and needed for the industry to excel. An industry consultative committee, comprised of 14 representatives from a range of sectors, considered all the feedback from the forums which had been compiled by a facilitator. The committee drafted a set of recommendations which were presented to the QTIC board. We aim for this process to be completed in the second half of 2017. One of the strong messages that we heard from the majority of our members across the state, is that a visitor levy, raised through accommodation providers, is not acceptable to industry. QTIC made it very clear from the beginning that no change will be advocated for unless it has strong industry support. Given this clear feedback, the visitor levy presented in the KPMG business case will not be taken any further by QTIC. For an evolving industry like tourism, discussion on future direction is necessary and valuable. The board of QTIC will consider key themes from the outcomes and engage further with members to identify strategic priorities to address identified challenges and opportunities.

6 | Queensland Tourism Industry Council TEQ Image Gallery/Dan Proud Annual Review 2016–2017 | 7 Toowoomba Sunrise Tourism Industry QTIC Young Professionals Capability Program Mentoring Program

QTIC maintains a focus on ensuring the delivery of high quality QTIC’s popular six-month mentoring program continues to grow. A total of 24 young tourism professionals from across the State were matched with senior industry representatives in 2017 for one-on-one mentoring experiences through skilled business practices. and professional development - sharing knowledge, skills and boosting career confidence. Mentees were provided direct access to highly experienced mentors who willingly share knowledge, insight Under the 2016-17 Tourism In the 2016-17 financial year and industry understanding. Two participants were final year students at Queensland university institutions. Demand Driver Infrastructure this program enabled 1,620 Participants were from nine tourism regions including Brisbane, Gold Coast, Sunshine Coast, Fraser Coast, (TDDI) Program, QTIC in individuals across 41 activities to 1 2 Tropical , Outback Queensland, Whitsundays, Bundaberg and Capricorn. conjunction with the Department develop their skills to improve of Tourism, Major Events, Small their capacity and ability to regions We wish these leaders all the best in their careers. Business and the Commonwealth increase visitation, expenditure Games supported Queensland and industry sustainability. Regional Tourism Organisations QTIC assisted RTOs in identifying participated in (RTOs) to build tourism industry their industry capability needs the TDDI program capability and enable the industry and relevant programs under four to drive tourism demand, key themes: boosting local attractions and the businesses that depend on them, • quality service, business particularly in regional areas. capability; 1620 Industry Capability projects • digital capability, events individuals were delivered by RTOs across capability; developed their skills Queensland throughout 2016- • and supported RTOs in the 17, contributing to achieving the delivery of key industry Australian Government’s Tourism capability projects. 2020 goals and delivering on the Regions’ Destination Tourism Management Plans. TDDI activities 41 Mentors and mentees from delivered QTIC’s 2017 mentoring program.

8 | Queensland Tourism Industry Council Annual Review 2016–2017 | 9 QTIC Indigenous Tourism Programs

The QTIC Tourism Indigenous Champions network supported by The Star Entertainment Group continues to strengthen with 35 members currently championing the growth of Indigenous tourism in Queensland.

The network continues to work program brings value to VICs by toward the goal of 1,000 new faces providing a unique insight and and 20 new Indigenous businesses stories for the regions. The program by 2020. will be extended into 2017-18. Due to the increasing interest The 6th Annual QTIC Tourism in Indigenous tourism, QTIC has Indigenous Employment Forum been invited to consult broadly in November attracted strong with Traditional Owners, Local industry representation stimulating Government and other key conversation around Indigenous stakeholders around the state recruitment and retention. The in regards to stimulating the forum hosted an impressive and development of Indigenous engaging line-up of key note businesses. speakers including Tanya Hosch, Preston Campbell, Geoff Hogg, In 2016-17, the Visitor Information Marty Ermer, Amery Burleigh, Centre (VIC) Program was launched. Chern’ee Sutton and Willie Enoch- The program integrates Indigenous Tramby, among others. volunteers into the daily operations of VICs across six locations. The

10 | Queensland Tourism Industry Council Kara Pulou speaks at the 2016 QTIC Annual Review 2016–2017 | 11 Indigenous Employment Forum Industry workforce planning, training and development

QTIC’s Workforce Planning team continued to partner with industry, employers, public and private training providers, schools and educators across Queensland to ensure a strong and supported workforce. QTIC also sits on numerous advisory committees regarding the workforce development needs for the Tourism and Hospitality sector now and into the future.

Skilling Queenslanders for Work VET Industry Engagement 2016 QTIC Salute to Excellence Program • 94 participants across QLD • Hospitality, Tourism and Events • 34 nominations • More than 47 participants • Completed VET Health have since gained employment Check(s) • 18 Schools Registered Trade Skills Pathway • Completed an overview of • 25 finalists participated in the outcomes of skills day • 47 participants enrolled subsidised programs • 4 runners up • 2 participants completed to • Completed a QTIC Statement date • 3 winners of Benefit • 63 additional places to be • 6 Judges from Novotel Brisbane, • Regular communication with delivered across QLD Emporium Kingfisher Bay the Department of Education Resort, Riverlife, University of Tourism Hospitality Careers Council and Training Queensland and • Career website Membership Gateway Schools The Star Entertainment Group • Promoting QTIC • Promotion of Gateway Schools • 18 Sponsors Professional Development • Promoting workforce programs Launch of the Tourism and Events • Portal for Jobs in QLD Hospitality Career Guide 2016 • Participate in the Gateway Schools Reference Group QTIC acknowledges the commitment by the Queensland Government demonstrated across a number of projects, including funding for the Skilling Queenslanders for Work initiative and the VET Industry Engagement Program.

12 | Queensland Tourism Industry Council CookeryAnnual students Review at the 2016–2017 2016 Salute | 13 to Excellence Skills Test Day QTIC events and recognition programs

QTIC offered a diverse events calendar in 2016-17 with stimulating speakers and opportunities to meet and network with senior government representatives and industry leaders.

2016 QTIC Salute to Excellence 2016 QTIC Prize for Innovation ‘Taking Tourism to New Heights’ The Salute to Excellence aims to in Tourism exclusive event held on Level 46, celebrate and challenge the next The program recognises and rewards 1 William Street generation of chefs, tourism and innovation and growth across the QTIC, The Star Entertainment Group hospitality professionals. Students Queensland tourism industry and and The Hon. Kate Jones MP hosted from across the state apply before a provides an opportunity for small- 90 guests to network and discuss group of 25 finalists travel to Brisbane medium sized business to showcase the game-changing Queen’s Wharf to participate in a Skills Test Day their innovative ideas, projects and Brisbane development and the hosted by TAFE Queensland. processes. Courtesy of the Department opportunities for industry to leverage • Tourism winner: Caitlin Davis of Tourism, Major Events, Small Queensland’s strong tourism outlook. (Albany Creek State High School) Business and Commonwealth Games, 2017 World Environment the winner receives business support • Tourism runner-up: Emma Day Breakfast to the value of $30,000. O’Donnell (Albany Creek State High 120 guests joined us at the School) • Winner: Newbook eManagement Queensland Museum for networking Technology • Food and Beverage winner: and to discuss the important role Alexandra Rayner • Runner-up: Tourism Tribe tourism plays in ‘Connecting People (St Monica’s College) 2016 QTIC Tourism Indigenous with Nature’. The Hon. Dr Steven Miles MP was joined by a panel of • Food and Beverage runner-up: Employment Forum industry leaders including Al Mucci Cheyne Millington More than 120 participants from (), Penny Limbach (Kirwan State High School) across the state attended the 6th (Tangalooma EcoMarines), Peter Annual QTIC Indigenous Employment • Cookery winner: Mia McLeish Meyer (Ranger at Kingfisher Bay Forum, to discuss important issues and (Kirwan State High School) Resort) and Andy Ridley (CEO Citizens strategies for supporting Indigenous • Cookery runner-up: Kiarra Turner of the Great Barrier Reef). growth and Indigenous employment (Emmaus College) across the state.

14 | Queensland Tourism Industry Council Members celebrate World Tourism Day Annual Review 2016–2017 | 15 at the 2016 QTIC Prize for Innovation event. Queensland Tourism Awards #QTA16 by numbers • 28 Categories • 20 Bronze • 159 Entries • 5 Individual The 2016 Queensland Tourism Awards, held on 11 November recognised 72 outstanding • 19 Judges • 900 guests businesses and individuals across 28 categories - 13 businesses went on to win Gold, Silver • 72 Awards • 720 media items and Bronze at the Qantas Australian Tourism Awards held in Darwin in February 2017. • 24 Gold • 4.5 million media reach • 23 Silver • $1.5 million media value Major Tourist Attractions Outlet Shopping Centre, Gold Coast Gold: Ochre Restaurant & Catering Deluxe Accommodation Gold: Australian Age of Dinosaurs Silver: Fun Over Fifty Bronze: O’Reilly’s Canungra Valley Gold: NEXT Hotel Brisbane SPONSORS Silver: Australia Zoo Bronze: Small World Journeys Vineyards Silver: Empire Apartment Hotel QTIC would like to thank the following SILVERsponsors SPONSORS for their QTIC would like to thank the following Bronze: Mossman Gorge Centre Rockhampton generoussponsors for their support. generous support. Visitor Information Services Tourism Wineries, Distilleries and Bronze: Mirage Whitsundays Tourist Attractions Gold: Hervey Bay Visitor Information Breweries SPONSORS PLATINUM SPONSOR SILVER SPONSORS Gold: Cobbold Gorge Tours Centre* Gold: Sarina Sugar Shed* Luxury Accommodation QTIC would like to thank the following Silver: Capricorn Caves Silver: Wirrari Visitors Centre, Birdsville Silver: O’Reilly’s Canungra Valley Gold: RACV Royal Pines Resort sponsors for their generous support. Bronze: Sarina Sugar Shed Bronze: Kuranda Visitor Information Vineyards Silver: Spicers Peak Lodge Centre Bronze: Pullman Palm Cove Sea PLATINUM SPONSOR Major Festivals and Events Caravan and Holiday Parks Temple Resort & Spa Gold: Toowoomba Carnival of Flowers* Business Event Venues Gold: BIG4 Adventure Whitsunday Silver: Blues on Broadbeach Music Silver: Gold Coast Convention Centre Resort* New Tourism Business AWARDS PARTNER Festival Silver: NRMA Treasure Island Holiday Silver: iFLY Gold Coast Bronze: World Science Festival Major Tour and Transport Operators Park Bronze: Ibis Styles Brisbane Elizabeth Brisbane 2016 Gold: Ocean Rafting* Bronze: Killarney View Cabins & Street AWARDS PARTNER BRONZE SPONSORS Silver: Cruise Whitsundays Caravan Park Festivals and Events Bronze: Reef Magic Cruises Excellence in Food Tourism Gold: Mines Rotary Rodeo* Hosted Accommodation Gold: Sarina Sugar Shed SUPPORTING PARTNER Silver: Broadbeach Country Music Tour and Transport Operators Gold: Cobbold Village* BRONZE SPONSORS Festival Gold: Fun Over Fifty* Silver: Narrows Escape Rainforest Outstanding Contribution by a Bronze: Noosa Food & Wine Festival Silver: Whitsunday Jetski Tours Retreat Volunteer or Volunteer Group Bronze: Outback Aussie Tours Bronze: Adels Grove Camping Park Gold: Moreton Bay Region - Tourism SUPPORTING PARTNER The Steve Irwin Award for Ecotourism & Events Volunteers Tourism Gold: Fun Over Fifty* Adventure Tourism Unique Accommodation Silver: Brisbane Greeters Tribe Silver: Tall Ship Adventures Gold: Tangatours* Gold: Cruise Whitsundays - Reefsleep Bronze: Enterprise Silver: Reef Magic Cruises Silver: Whitsunday Escape Bareboat Welcome Program Volunteers ENTERTAINMENT SPONSOR Bronze: Ocean Safari Bronze: Whitsunday Jetski Tours Holidays Tourism Tribe Cultural Tourism Bronze: Cumberland Charter Yachts Young Achievers Award BEVERAGE SPONSOR Gold: Kinnon & Co The Richard Power Award for Winner: Nikki Dudley ENTERTAINMENT SPONSOR Silver: Mossman Gorge Centre Destination Marketing Self Contained Accommodation

Gold: Moreton Bay Region Industry Gold: Pinnacles Resort The Marie Watson-Blake Award BEVERAGE SPONSOR Qantas Award for Aboriginal and Tourism Silver: O’Reilly’s Rainforest Retreat for Outstanding Contribution by an EVENT PRODUCER & Torres Strait Islander Tourism Silver: Tourism Noosa Individual Winner: The Oatley Family GOLD SPONSORS Gold: Mossman Gorge Centre* Bronze: Southern Great Barrier Reef Standard Accommodation Gold: Ibis Mackay* * Winner of gold, silver or bronze at Specialised Tourism Services Tourism Restaurants and Catering Silver: Grand Hotel and Apartments the 2016 Qantas Australian Tourism GOLD SPONSORS EVENT PRODUCER Gold: Tourism Lounge at Harbour Town Services Townsville Awards. Bronze: Cape Trib Beach House 4 | @TheQTIC@TheQTIC #QTA15 #QTA16 2016 Queensland Tourism Awards | 5 16 | Queensland Tourism Industry Council Annual Review 2016–2017 | 17

4 | @TheQTIC@TheQTIC #QTA15 #QTA16 2016 Queensland Tourism Awards | 5 Accreditation QTIC Business Support

QTIC is committed to driving improvement and professionalism in the Queensland The QTIC team has a wealth of industry knowledge to provide ongoing guidance Tourism Industry through the Australian Tourism Accreditation Program (ATAP). and direction to members and industry insight for new tourism businesses.

ATAP covers various aspects of The QTIC Grants Gateway provides business management including members with free and easy access required licences and permits, to a curated list of available funding insurance requirements, marketing programs across Australia relevant and business plans, human resource to Queensland tourism operators. By management, risk management, providing quick access to key grant economic sustainability, social and program information such as program cultural sustainability and customer outcomes, eligibility, and closing dates, service. members and subscribers are able to quickly review which grants may be Since partnering in March 2016, suitable. More than 460 grants were the team at Visit Queensland have listed on the QTIC Grants Gateway in helped to deliver, audit and provide June 2017. support for the program throughout Queensland. ATAP was introduced as QTIC also provides letters of support one of the recognised accreditation to members for various grants, programs for entrants to be eligible to schemes and initiatives. Close to enter the 2016 Queensland Tourism 30 letters of support have been Awards, along with a variety of other prepared by QTIC for members since approved programs. 30 June 2016 for projects and grant applications. “As a small, regional tourism organisation, the support we receive from QTIC is As of 30 June 2017, there were 53 “At Fun Over Fifty we strongly believe in the ATAP Accreditation. integral to the continued growth and sustainable development of the tourism ATAP accredited businesses and 24 From a business perspective, it simply makes us a better business - the annual A number of business support toolkits economy in the Mackay Region. Through QTIC’s business support, capacity building registered businesses currently going review process is invaluable, as it keeps us accountable. Taking the time to and resources are updated on a and business development programs, such as accreditation and the Queensland through the accreditation process review our strategic Business and Marketing Plan and conducting a fresh SWOT regular basis and available on QTIC’s Tourism Awards, we are seeing an increase in quality and consistency of product across the state. each year, allows us to identify opportunities for continued improvement website including: Visitor Safety delivery throughout the region. As a transitioning economy, the support from and innovation. From a guest perspective, the ATAP logo provides a sense of Guide, Water Safety Handbook, Staff To become ATAP accredited contact organisations such as QTIC goes a long way. We appreciate the time spent in region security and reassurance that they are dealing with a credible and professional Management Toolkit, QTIC Tourism [email protected] or visit: by QTIC, it highlights not just to us, but also to our members, the value that QTIC organisation. From an industry perspective, it provides a benchmark, raising & Hospitality Best Practice Guide places in regional tourism and the importance of all regions in the bigger picture of qtic.com.au/accreditation standards. ATAP Accreditation contributes to the awareness and viability of the and QTIC’s Careers in Tourism and Quenesland’s tourism industry.” Tas Webber, General Manager/Mackay Tourism - industry as a whole.” Toni Brennan, CEO/Owner, Fun Over Fifty - pictured above Hospitality Guide. pictured above with Mackay winners from the 2016 Queensland Tourism Awards. with General Manager, Fun Over Fifty, Rob Archibald.

18 | Queensland Tourism Industry Council Annual Review 2016–2017 | 19 We appreciate the support of our members including all 13 Regional Tourism Organisations - Brisbane Marketing, Bundaberg and North Burnett Tourism, Capricorn Enterprise, Fraser Coast Tourism and Events, Gladstone Area Promotion & Development Ltd, Gold Coast Tourism, Mackay Tourism Ltd, Outback Queensland Tourism Association, Southern Queensland Country Tourism, Visit Sunshine Coast, QTIC committees Townsville Enterprise, Tourism Tropical North Queensland and Tourism Whitsundays, as well as our 2016-17 financial members: 1770 LARC! Tours Big Cat Green Island Reef Cruises Central Queensland University Emporium Hotel Accommodation Association of Big Planet Media Pty Ltd Charleville Cosmos and Visitor Entourage Tours Australia BIG4 Adventure Whitsunday Resort Information Centre Equathon and working groups Accor Hospitality BIG4 Atherton Woodlands Tourist Charter Yachts Australia Ernst and Young ACTE Park Regional Council Eumundi Markets Throughout 2016-17, QTIC continued to play a key role in more than 30 Adel’s Grove Billy Tea Bush Safaris Childers Eco-lodge Explore Hamilton Island Adrenalin Dive Birdsville Race Club City of Gold Coast Extra-Mile Tourism and Leisure industry working groups and committees ensuring tourism has a strong Agnes Water Beach Club Bli Bli House Luxury Bed and Clandulla Cottages Management voice across all relevant forums. AIB Australia Breakfast Classic Holidays Fantasea Cruising Magnetic Airlie Beach YHA Blue Dolphin Marine Tours Cloncurry Shire Council Flight Centre Ltd Airtrain Bond University Clovely Estate Wines Focal Holdings Pty Ltd Regional Tourism Organisations Committee • Queensland Plan Ambassadors Council Anita Clark Tourism Services Bookeasy Pty Ltd Clubs Queensland Food Trail Tours QTIC Associations Council Committee • Alliance for Sustainable Tourism ARAMA Queensland Inc. Braeside Bed and Breakfast Cobb & Co Museum Foundation Education QTIC Drive Alliance • NESP Tourism Water Quality Steering Committee Araucaria Ecotours Brand By Design Cobbold Gorge Tours Frankland Island Cruises • QLD Ecotourism Plan 2016-20 Steering Committee Arthur J. Gallagher Brisbane Airport Corporation Connecting Southern Gold Coast Fraser Coast Regional Council • Australian Tourism Industry Council • Cyclone Debbie Economic Recovery Committee Ashmore Palms Holiday Village Brisbane City YHA Con-x-ion Airport Transfers Fraser Magic 4WD Hire • Australian Tourism Awards Owners Group • DestinationQ Working Group Aspire Training Academy Brisbane Convention and Exhibition Cosmos Centre and Observatory Frontier Leadership Pty Ltd Centre Association of Marine Park Tourism Country Pathfinder Motor Inn Fun Over Fifty Pty Ltd • ACCI General Council • Griffith Institute for Tourism Advisory Board Brisbane Holiday Village Operators Creative Regions Ltd Gab Titui Cultural Centre • ACCI Tourism Committee • Bond University HTM Industry Advisory Board Brisbane Star Cruises at Hotel Group Cross Country Tours GET Education Australia • ACCI Education, Employment and Training Committee • Tourism and Commonwealth Games Cabinet Committee Broadbeach Alliance Aurora Training Institute Cruise Whitsundays Get Wet Surf School • Inspiring Australia – Queensland Reference Group • Valuation Reform Reference Group Brockhurst Cabins Farmstay - Retreat Currumbin Wildlife Sanctuary Gladstone Airport Corporation • Tourism Research Australia • Queensland Climate Adaptation Strategy (Q-CAS) Partner BSI Learning Institute Australia Zoo Daintree Discovery Centre Gladstone Mercure • GBRMPA – Tourism Recreation Reef Advisory Committee • Accessible Tourism Working Group Bundaberg Rum Australian Age of Dinosaurs Limited Daryl Beattie Adventures Glass on Glasshouse • Approved Destination Status Scheme Advisory Panel • Reef and Rainforest Research Centre Board Caboolture Historical Village Australian College for Further Deloitte Global Blue Australia • Tourism Hospitality Careers Council • Jobs Queensland Tourism Industry Advisory Group Education Airport Pty Ltd Department of National Parks, Go2GayCairns Pty Ltd • World Tourism Forum • QICA Executive Committee Australian Federation of Travel Cairns Central YHA Recreation, Sport and Racing Agents Gold Coast Airport Pty Limited • Jobs Queensland Board • Brisbane River Tourism Opportunities Advisory Committee Cairns Coconut Holiday Resort Destination Cairns Marketing Australian Global Institute Gold Coast Convention and Cairns Convention Centre Destination Gympie Region Exhibition Centre Australian Group Training Cairns Harbour Lights Di Bella Coffee Gold Coast Skydive QTIC staff were invited to speak at a number of events and conferences, delivered to a variety of audiences in 2016-17 Australian Outback Spectacular Cairns Turtle Rehabilitation Centre Diamantina Shire Council Grand Mercure Apartments Twin including: Australian Skills Management Calypso Reef Charters Dickson Wohlsen Pty Ltd Waters Institute Camden Park Station Digital Coaching International Great Keppel Island Hideaway • Local Government and RTO meetings • Oceania Ecosystem Services Global Forum Australian Sunset Safaris Cape York Camping Punsand Bay Discover Stradbroke Griffith University Australian Timeshare and Ownership • Indigenous Economic Development Forum • TEQ’s Conversations with Industry Cape York Sustainable Futures Holiday Council Diversity Education Training H.I.S. Australia Pty Ltd • Australian Property Institute Conference • IAQ Breakfast Capricorn Caves Backpacker Deals Pty Ltd Down Under Tours Hamilton Island Limited • Sustainable Development Goals Conference • QFI Breakfast Tourism Panel Caravan Industry Association of Barrington College Dracula’s Pty Ltd Harbour Town Outlet Shopping • Central Highlands Forum • UQ Executive Discussion Panel Australia Centre Base Queensland Dreamworld and White Water World • AFTA Industry Leaders and Educators Engagement • Griffith Institute for Tourism Caravan Trade and Industries Hartley’s Crocodile Adventures BBS Communications Group EarthCheck Association of Queensland Hidden Valley Cabins and Tours Symposium • UQ Graduation Beetswalkin Consulting Ebike Hire Brisbane Careers Australia Group Limited Hinchinbrook Harbour Bendles Cottages & Country Villas Ecotourism Australia Cassowary Coast Regional Council Hospitality Staff Solutions Bethany Cottages Ella Bay Pty Ltd 20 | Queensland Tourism Industry Council Annual Review 2016–2017 | 21 2016-17 QTIC Members continued 2016-17 QTIC Members continued

HOSTPLUS Longreach School of Distance Norton Rose Fulbright Australia Pinnacle Tourism Marketing Redcliffe State High School Sofitel Brisbane Central The Feathered Nest - Luxury Wildlife Village Roadshow Theme Parks Hotel Noorla Education Novotel Brisbane Pitstop Cafe Redland Art Gallery Sofitel Gold Coast Broadbeach Retreat Visit Oz Ibis Brisbane Mackay Tourism Novotel Cairns Oasis Resort Port of Brisbane Redland City Council Sofitel Noosa Resort and Spa The Henderson: Gallery, Cafe, Events, Visit Queensland Education Ibis Budget Brisbane Airport Magnums Backpackers Novotel Twin Waters Resort Prestige Day Tours Redlands Kayak Tours South Bank Corporation Waltzing Matilda Centre and The Mouses House Rainforest Ibis Styles Mt Isa Verona Maleny Cheese Cafe NRMA Treasure Island Holiday Park Prestige Service Training Reef House Boutique Resort and Spa Southern Cross University School of Dinosaur Stampede Retreat Ibis Townsville District Rodeo Association Boat Hire Pro Dive Cairns Palm Cove Tourism and Hospitality Management Warner Bros Movie World Inc. The Plaza Cafe Icon Training Academy Pty Ltd OAKS 212 on Margaret PRO Management Reef Magic Cruises Southern Downs Regional Council Warwick Information Centre Maroochy River Resort The Point Brisbane Ignite Education OAKS Aspire Pterodactyl Helicopters Renegade Fishing Charters Southern Queensland Tourism Warwick Show and Rodeo Society Marsden State High School The Sebel Maroochydore iimagine Pty Ltd OAKS Aurora Pullman Brisbane King George RIS Designs SpaceFlight Academy Gold Coast Wattle Gully Retreat Martin College Pty Ltd The Sebel Resort Noosa Inflight Publishing Pty Ltd OAKS Calypso Plaza Square River City Cruises Spencer College Wet ‘n’ Wild MAS Country The Star Entertainment Group Institute of Culinary Excellence OAKS Casino Towers Pullman Cairns International Riverlife Pty Ltd Spicers Balfour Hotel White Horse Australia Mayfair College The Tourism Smith interNATIONAL PARKtours OAKS Charlotte Towers Pullman Palm Cove Sea Temple RNA and Industrial Association of Spicers Clovelly Estate Whitsunday Charter Boat Industry Mercure Brisbane Resort and Spa Queensland The University of Queensland Ipswich City Council OAKS Felix Spicers Group (Spicers Retreats, Association Mercure Cairns Harbourside Pullman Port Douglas Sea Temple Royal on the Park Hotels & Lodges Pty Ltd) The Workshops Rail Museum James Cook University OAKS Festival Towers Whitsunday Escape Mercure Capricorn Resort Yeppoon Resort and Spa R-Training Pty Ltd Spicers Hidden Vale Tilma Group Pty Ltd Jet Boat Extreme Pty LTd OAKS Gateway on Palmer Whitsunday Jetski Tours Mercure Gold Coast Resort Pullman Reef Hotel Casino Rubyvale Gem Gallery Spicers Peak Lodge Tjapukai Jimbour House Oaks Hotels and Resorts Whitsunday Segway Tours Metro Hotel Tower Mill Qantas Airways Limited Rumba Beach Resort Spicers Tamarind Retreat Tony Charters and Associates JJ Strategic Consulting OAKS iStay River City William Angliss Institute of TAFE Miners Heritage Walk-In Mine Qantas Founders Outback Museum Rumbalara Bed and Breakfast Spirit House Restaurant and Cooking Toowoomba Regional Council JNKIE Pty Ltd T/A Flyboard Cairns OAKS Lagoons Witches Falls Cottages Mirimar Cruises QantasLink Russo Recruitment School Tour Townsville JUCY Rentals OAKS Lexicon Apartments Wittacork Dairy Cottages Mission Beach Business and Tourism Quality Training and Hospitality Sapiens Institute St Margaret’s Anglican Girls School Tourism Confucius Institute Wonderment Pty Ltd Jungle Surfing Canopy Tours Oaks M on Palmer College Moreton Bay Region Industry and Sarina Russo Apprenticeship Services Stanthorpe Information Centre Tourism eSchool Woof Media Jupiters Hotel and Casino OAKS Mon Komo Quandamooka Yoolooburrabee Tourism (MBRIT) Sarina Russo Job Access Stanthorpe Tours Tourism Gems Pty Ltd Kellys Beach Resort OAKS Oasis Aboriginal Corporation Worklinks Inc Moreton Bay Regional Council Sarina Russo Schools Australia Straddie Camping Tourism Noosa Kenmore State High School OAKS Seaforth Resort Quay West Suites Brisbane WorldMark South Pacific Club by Mossman Gorge Centre Sarina Sugar Shed Sunshine Castle Tourism Port Douglas & Daintree Wyndham Cairns Kepnock State High School Ocean Rafting Queensland Airports Limited Mount Isa Airport Pty Limited Savannah Guides Sunshine Coast Council Townsville Airport Pty Limited WorldMark South Pacific Club by Killarney View Cabins and Caravan Ocean Safari Queensland Art Gallery and Gallery Wyndham Golden Beach Mount Isa Entertainment and Scenic Rim Escapes Inc Surf Life Saving Queensland Training Direct Australia Park Ocean View Estates of Modern Art Tourism Venues Surfers Paradise Alliance Wyndham Vacation Resorts Asia Koala Transfers Queensland Bus Industry Council Scenic Rim Regional Council Transit Systems (Big Red Cat, Mount Isa Rotary Rodeo Oceans Mooloolaba Stradbroke Ferries & Stradbroke Pacific Surfers Paradise YHA at Main Beach Koncept Konnect Off Road Adventure Safaris Queensland College of Wine Tourism Island Holidays) Wyndham Vacation Resorts Asia Mountain Wine Tours Tactical Training Group Koorana Crocodile Farm Queensland Folk Federation Sea World Resort and Water Park Mt Barney Lodge Country Retreat O’Reilly’s Rainforest Guesthouse Travel Training Australia Pacific at Ramada Port Douglas SeaLink QLD TAFE Queensland KPMG Outback Aussie Tours Queensland Hotels Association TreeTop Challenge Wyndham Vacation Resorts Asia Mt Cotton Retreat TAFE Queensland Brisbane Krista Hauritz Tourism Marketing + Queensland Information Centres Seastar Cruises Pacific Kirra Beach Murdering Point Winery Outback Gondwana Foundation Ltd Tropic Wings Pty Ltd Development Association Seawalker@Green Island Pty Ltd TAFE Queensland East Coast Wyndham Vacation Resorts Asia Museum of Tropical Queensland Outback Pioneers Tropical Coast Tourism Kupro Marketing Queensland Museum Network SERO Learning Pty Ltd TAFE Queensland Gold Coast Pacific Surfers Paradise Nambour Christian College Oz Tours Safaris True Blue Sailing Kwik Kopy Printing Geebung Queensland Rail Limited Siena Catholic College TAFE Queensland North Wyndham Vacation Resorts Asia Narrows Escape Rainforest Retreat Paradise Country TRYP by Wyndham Paciifc at Ramada Marcoola Beach Lady Elliot Island Eco Resort Queensland Wine Industry Sirromet Wine TAFE Queensland South West National Trust Australia (Queensland) Paradise Resort Gold Coast Turkey’s Nest Rainforest Cottages XXXX Brewery Tour and Ale House Leadership Management Australia Association Skills Institute Australia Talk Social Media NewBook eManagement Technology Parkwood Bed & Breakfast Tyto Wetlands Information Centre YHA Ltd -SM Group Queensland Yacht Charters Skypoint Tamborine Mountain Distillery Noosa Festival of Surfing Paronella Park Umi Arts Limited ZHONG TONG BUS HOLDING PTY LTD Live It Tours Quicksilver Group Skyrail Rainforest Cableway Tangalooma Island Resort North Burnett Regional Council Passions of Paradise Undara Experience Lockyer Valley Regional Council RACQ Small World Journeys Tangatours Pty Ltd North Lakes State College Pethers Rainforest Retreat University of Southern Queensland Logan City Council Rapid Boarders PTY LTD Smart Travel International Pty Ltd Tasman Venture North West Tours Pimlico State High School UQ Business School Longreach Regional Council REACH for Training Smartskill Pty Ltd The Cassidy Group Vibe College

22 | Queensland Tourism Industry Council Annual Review 2016–2017 | 23 Level 5, 189 Grey Street, South Brisbane Phone 07 3236 1446 / [email protected] / qtic.com.au

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