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PINES Circulation Policies and Procedures Manual

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PINES Circulation Policies and Procedures Manual PINES Circulation Policies and Procedures Manual Version 2013.08 Georgia Public Library Service Georgia Library PINES Program Circulation Policies and Procedures PINES Circulation Policies and Procedures Manual ................................................................. i 2010 PINES Circulation Policies & Procedures Project .......................................................... iii Completely Revised .................................................................................................................... iii New Annotations ........................................................................................................................ iii New Versioning System .............................................................................................................. iii PINES Circulation Policies and Procedures............................................................................... 1 I. Patron Accounts ..................................................................................................................... 1 Policies .................................................................................................................................... 1 Procedures ............................................................................................................................... 3 Create a New User Record .................................................................................................. 3 Temporary Borrowing Privileges ..................................................................................... 15 Duplicate Registrations ..................................................................................................... 15 Lost/Stolen Card ............................................................................................................... 15 Edit User ........................................................................................................................... 16 Card Renewal .................................................................................................................... 16 When PINES Patrons Move to Another PINES Library System ..................................... 17 Incorrect Addresses ........................................................................................................... 17 Patron Inactivity ................................................................................................................ 17 Patron Record Merging ..................................................................................................... 18 Patron Record Deletion/Deceased Patrons ....................................................................... 18 II. Circulation ........................................................................................................................... 19 Check-Out/Renewal .................................................................................................................. 19 Policies .................................................................................................................................. 19 Procedures ............................................................................................................................. 19 Basic Checkout Session .................................................................................................... 19 User Status ........................................................................................................................ 20 Non-Cataloged Item Checkout ......................................................................................... 21 Checkout of Pre-cataloged Items/Creating Brief Records ................................................ 21 Circulating Cataloged Items Without a Barcode .............................................................. 22 Proxy Borrowing ............................................................................................................... 23 Renewals ........................................................................................................................... 23 Discard/Weed Status ......................................................................................................... 24 Audio-Visual Materials/Age Protection ........................................................................... 24 Check-In ................................................................................................................................ 24 Basic Check-In .................................................................................................................. 24 Changing the Default Check-In Date ................................................................................ 25 Transit Items ..................................................................................................................... 25 Hold Items ......................................................................................................................... 25 Pre-cataloged Items ........................................................................................................... 26 Staff Client Settings for Check-In..................................................................................... 27 Board of Regents of the University System of Georgia Issue Date: October 29, 1999 Revision 2013.08 Page i Georgia Public Library Service Georgia Library PINES Program Circulation Policies and Procedures ........................................................................................................................................... 27 III. Bills .................................................................................................................................... 29 Fines/Fees ......................................................................................................................... 29 Overdue Notices................................................................................................................ 29 Pre-Overdue Notices (“Preminders”) ............................................................................... 30 Paying Fines/Fees ............................................................................................................. 30 Lost Items.......................................................................................................................... 32 Recovering Lost Items and Refunding Payment .............................................................. 32 Long-Overdue Items ......................................................................................................... 33 Returned Check Fees ........................................................................................................ 33 Claims Returned Items ...................................................................................................... 33 Unrecovered Debt ............................................................................................................. 33 Collection/Materials Recovery Agencies ......................................................................... 33 Default Item Price ............................................................................................................. 34 Receipts and Receipt Printers ........................................................................................... 34 Missing Items .................................................................................................................... 34 IV. Holds .................................................................................................................................. 35 Intra-PINES Lending ............................................................................................................ 35 Placing Holds .................................................................................................................... 35 Intra-PINES holds ............................................................................................................. 37 Suspending Holds ............................................................................................................. 38 Holds Notices .................................................................................................................... 38 Processing Holds ............................................................................................................... 38 V. Other Account Information................................................................................................... 40 PINES Staff Accounts....................................................................................................... 40 Special Users ..................................................................................................................... 40 User Services .................................................................................................................... 40 Appendix A: PINES Library Policy Names by Library System ............................................ 41 April 2012 .................................................................................................................................... 41 Board of Regents of the University System of Georgia Issue Date: October 29, 1999 Revision 2013.08 Page ii Georgia Public Library Service Georgia Library PINES Program Circulation Policies and Procedures 2010 PINES Circulation Policies & Procedures Project The PINES Circulation
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