Library Circulation Associate

DESCRIPTION OF WORK

General Statement of Duties: Part-time position with primary duties consisting of providing direct assistance to the public at the Circulation Desk. Also assists with carrying out Circulation Department operations, handling assigned tasks as well as general departmental functions.

Supervision Received: Works under the supervision of the Head of Circulation Services and the Circulation Manager.

Supervision Exercised: None.

EXAMPLES OF WORK:

1. Greets patrons, listens to and understands a patron’s request, and accurately provides assistance or, if necessary, refers to the appropriate person or department. 2. Answers the telephone courteously, accurately answers questions, and refers calls to the appropriate person or department. 3. Checks items out to patrons, including items on hold and interlibrary loans. 4. Shelves materials and participates in shelf maintenance, shelf reading, and organizing materials. 5. Accepts payments for fines and fees and makes change quickly and accurately. Performs basic financial record keeping both on a computer and on paper. Assists with daily reconciliation of Circulation and Information Desk cash drawers as needed. 6. Checks in materials and handles items on hold, interlibrary loans, damaged materials, and items belonging to other libraries according to established procedures. 7. Ensures all of the circulation opening and closing procedures are completed. 8. Aids patrons with problem transactions and relays Library policies and procedures to the public as need arises. 9. Assists in training and providing guidance for Volunteers, Pages, and Circulation Associates. 10. Utilizes the Circulation module of the library management software to complete circulation tasks. 11. Assists patrons with utilizing the Library equipment and the online catalog. 12. Generates and processes Circulation reports and notices as assigned, conducting follow up with patrons as needed. 13. Performs other duties of a comparable level/type as required.

Revised: November 2018 MINIMUM QUALIFICATIONS:

Education and experience: High school diploma or GED required. Previous work experience dealing with the public preferred.

Required Knowledge, Skills, and Abilities:

Must be able to understand, follow, and relay library policy information.

Must have the ability to assist patrons in a friendly, confident, and self-assured manner, remaining calm in busy and/or difficult situations.

Must be able to adapt to flexible scheduling, including evenings and weekends.

Must be able to make change quickly and accurately.

Must have the ability to relate to and work as a team player with the other members of the Circulation Department and general Library staff.

Must have demonstrated proficiency utilizing computer hardware and software. Must be able to operate other library technology and equipment.

Must be able to push a fully loaded book cart, shelve books to a height of 6 feet, and lift up to 25 pounds at a time.

Must be familiar with the Dewey Decimal system and be able to alphabetize for the proper reshelving and/or retrieval of library items.

Must adhere to the Library’s Dress Code Policy and maintain proper personal hygiene.

The physical activities of this position are:

Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

Kneeling: Bending legs at knee to come to a rest on knee or knees.

Crouching: Bending the body downward and forward by bending leg and spine.

Reaching: Extending hand(s) and arm(s) in any direction.

Walking: Moving about on foot to accomplish tasks, particularly for long distances.

Revised: November 2018 Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.

Lifting: Raising objects from lower to a higher position or vice versa. Moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm as in handling.

Grasping: Applying pressure to an object with the fingers and palm.

Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to others.

Hearing: Perceiving the nature of sound with no more than a 40 db loss @ 500 Hz, 1,000 Hz and 2,000 Hz with or without correction. Ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making the fine adjustments on machined parts.

Repetitive motions: Substantial movements (motions) of the wrists, hand, and/or fingers.

The physical requirements of this position are:

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work

The visual acuity requirements including color, depth perception and field of vision for this position are:

MACHINE OPERATORS (including inspection), INSPECTION, CLOSE ASSEMBLY, CLERICAL, ADMINISTRATIVE: This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, visual inspection involving small parts, operation of machines (including inspection), using measurement devices, assembly or fabrication of parts at distances close to the eyes.

The conditions the worker will be subject to in this position are:

None: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Revised: November 2018